Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 709 | 09/01/2005 | 10018133 | Tie rod specifications revised. gm tech link. *tt | 12/15/2005 | |
| 040308010 | 06/01/2004 | 10012182 | Changes to labor time guide relating to front suspension labor operations components. *eh | 02/16/2005 | |
| 020308002 | 02/01/2002 | 631223 | Customers may complain that the front of the vehicle sits too low and bottoms out over bumps. *slc | 05/21/2002 | |
| 000861003 | 10/01/2000 | 616365 | Some vehicles may exhibit a clunk / pop noise from front of vehicle. *tt | 02/23/2001 | |
| SUSPENSION - FRONT | |||||
| 010232001C | 08/01/2004 | 010232001D | 627673 | Information regarding clunk noise from front of vehicle during turning. *yh *tt | 02/13/2002 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 11/16/2009 | 113000 | 1 | |
| I have a 2000 impala that has the rear strut towers beginning to rust out badly. there has been no incident yet as i caught this on one of my vehicles inspections. if this were to rust completely out the rear tires could come off of the car while in motion. i have tried to contact general motors, but got no response. this defect renders to car pretty much useless. thanks for you time. *tr | |||
| 03/03/2007 | 125000 | ||
| Tl*the contact owns a 2000 chevrolet impala. the contact stated that the front end of her vehicle vibrates severely. the tie rod ends, rack, transmission mounts, tires, intermediate shaft, and both axles have been replaced, but the vibration still persists. on march 6, 2009, the contact took the vehicle to a certified mechanic and paid $600 to have the vehicle repaired. the dealer was unable to determine the cause of the failure. the manufacturer informed her to take the vehicle to another dealer for diagnostic testing, which would cost $88. the failure mileage was 125,000. | |||
| 12/02/2005 | 2 | 10/02/2002 | |
| Ever since i bought my car i have had problems with my whole power steering and suspension system. i have spent over $2000 dollars over the past two years fixing parts that relate to anything from the wheel bearing, rack & pinion, ball joints and now looks like my power steering is ready to go out. basically everything major on the front has failed. my warranty wouldn't cover because they said it's normal wear and tear. i feel it's a defect because it seems like the same things keep failing over and over. i really depend on my car to get to work and feel this is a matter that needs to be looked at a little more closer and taken seriously because from what i see, a lot of 2000 chevy impala owners have complained about the same thing. this leads me to believe that this is a problem that the dealers or the manufacturer should take care of and look a possible reimbursement for many customers that have had the same problems, thanks.*jb | |||
| 12/08/2005 | 54850 | 1 | 09/03/1999 |
| Dt: the consumer stated while stopping at a red light a strange odor entered the vehicle followed by a loss of power steering. he managed to drive the vehicle to the dealer, where the dealer determined that vehicle was leaking power steering fluid. the dealer replaced the power steering fluid hose at the consumer expense. *ak the consumer was told the serpentine needed to be replaced. there was damage to the suspension. updated 01/11/06. *jb | |||
| 07/10/2001 | 18000 | 1 | |
| When vehicle exceeded the speed of 35 mph, there was a shimmy in the front end. *jb | |||
| 11/29/2001 | 12/10/1999 | ||
| Clunking noise in front end, feels loose. dealer checked and verified that snapping feeling in the steering wheel, remove intermediate shaft from inspection for proper lube, will require shaft lube, not currently available, there is a soft audible clunk in front end not felt through the steering wheel during parking lot test drive, inspect front suspension craddle , old style welds, ordered front craddle, ordered grease kit, waiting for information regarding cradle replacement. | |||
| 06/06/2001 | |||
| Front of vehicle was rattling when making turns at slow speed. dealer replaced engine cradle. in august of 2001 rattling returned. dealer replaced steering upper shaft.*ak | |||
| 10/30/2001 | 1 | 09/01/1999 | |
| On may 15, 01 took vehicle to a local chevrolet dealer in reference to the humming noise coming from my wheels. they found right front strut was bottoming out and collapsing with hitting bump and left front hub bearing was roaring. both of these where replaced at no cost as vehicle was still under waranty. i asked about the rear wheels and was told they where fine. on this date november 05,01 only 6 months later i had to take my car back to the same dealer in my area for the same thing that should have been fixed in the first place. this time they found right rear bearing and hub was bad. this was replaced at a cost of 544.60. due to the fact that i have an extended warranty on this vehicle i only had to pay the deductible. i should not have to have paid anything had this been fixed in the first place. i also have to purchase a new tire as this problem caused my tire to be cupped in the inside and therefore i still have the humming noise even though problem was supposedly fixed. i have two more wheels to go, any suggestions? | |||
| 08/09/2001 | |||
| Vehicle experiencing noise in steering wheel. dealer replaced rack and pinion,/cam and toe, and front suspension. but problem still occurring. dealer notified. feel free to provide any further details on this matter.*ak | |||
| 07/15/2000 | 04/01/2000 | ||
| Complete stall on highway at 50mph. almost rear ended by truck. car rolls back when at stop. steering wheel vibration while stopped. gas sloshes while in tank. *ak | |||
| 12/01/1999 | 53 | 08/13/1999 | |
| Electrical failure, steering rack and pinion failure, lower ball joint/lower control arm/lower ball joints/long shaft sleeve failure | |||
| SUSPENSION - FRONT | |||
| 03/01/2004 | 115000 | 3 | 06/19/2000 |
| Dt*: the contact stated when turning the steering wheel there was a clanking noise. the vehicle was taken to the dealership in march 2004, where the rear stabilizer link and front lower control arm bushings were replaced and lubricant was applied to the steering shaft. after the repairs the noise did not completely cease, and the vehicle is currently at the dealership. the dealership has determined the steering shaft needs to be replaced. *ak updated 2/13/2006 - *nm | |||
| 12/31/2000 | 100 | 1 | 11/20/2000 |
| Since shortly after car was purchased there is a noticeable clunking/popping noise coming from the right front of the car. this is especially heard when going over a bump. original thought was that it was either an arm or a joint. dealer said it was not a problem and subsequent complaints have resulted in my being told it was either in my steering column (which i find odd since that is on the left), or a noise that doesn't mean anything, or something typical to aluminum rockers, or even that it was something they heard many complaints about but it wasn't hurting anything. i have had the car since it was new in november 2000 so apparently the noise is not a safety hazard, or at least not to me, and not yet. i remain concerned and complain about it almost each time i take it in to the mechanic for any other work. today the local chevrolet rep offered to pay 50% of the repair cost to do something to the steering which they think is the cause, but why should i pay for something their car does that it should not? besides, i don't think a right front tire area noise is much related to the steering. incident date is since shortly after i purchased the car. *jb | |||
| 07/30/2003 | 1 | ||
| There is a popping noise from the front end when turning steering wheel to the left. the dealer lubed the part, however it did not cure the problem.*ak | |||
| 03/26/2002 | |||
| Rolling backwards at a stop.shaking/shimmying of steering wheel--had to replace rotors/brakes at my own expense because warranty expires at 36,000.i also had to replace the module because it was malfunctioning,the pistons/rings and the abs system was also malfunctioning--still at my own expense.now,i'm having problems with my steering and front end making clunking noises.i bought the car with 17,500 or so on it,and now 24,000 miles or so later i'm spending a fortune on the upkeep of an apparent lemon.sure wish chevy would do somethin about it instead of giving us the run-around. nlm | |||
| 08/01/2001 | 2 | 10/01/1999 | |
| Took the car in at 7k miles regarding the thump noise in the front end. shims were added which corrected the problem. at 28k miles i took it in again for the same problem and was told the rack and pinion needed replacement. gm is aware of the problem since several impala's are having this problem at 30k miles. the mnaufacturer is not in business and i was told their technichans at gm are working on the problem. i filed a complaint with gm and was told they did not have a date when the new parts would be in to fix my car. was told to continue driving, there is no danger in driving with a broken rack and pinion. after filing the complaint i was told by the dealer the part will be in in approx 3 weeks. not a happy customer with gm as i feel driving the car broken is endangering my life as well as my childs. they are correcting the problem in the 2001 model but seem to not be concerned on getting repeat customers.*ak | |||
| 09/01/2000 | 04/01/2000 | ||
| Clicking/snapping noise in the front end, when the steering wheel is turned at a stop. dealer installed a shim kit in the engine craddle, problem still exist. now states the craddle will require replacement. *ak | |||
| 10/20/1999 | 2 | 09/01/1999 | |
| Paint is peeling off of front bumper and grill has been painted 4 times and is still peeling off/ replaced 4 injectors and module/ had to have front and rear end aligned/ had to buy 4 new tires/ car won't hold on incline/ can hear gas slouch in gas tank/has a popping in the front end/ | |||
| 10/06/1999 | |||
| Vehicle had a slight intermittent problem with cutting off when it was cold outside. dealer said it could be there wasn't enough oxygen getting into the fuel.also, something seemed to be wrong with suspension that it rocked back & forth when you applying brakes & starting to go up a hill. dealer & gmc are both saying that the something is wrong with the suspension torsion bar. *ak | |||
| 04/05/2000 | 1 | 07/01/1999 | |
| Air conditioning blower motor emitted a high-pitched noise at 8,029 miles. the dealer replaced the blower motor. the same problem occured at 33,130 miles. the blower was repaired by the dealer. the brakes began to vibrate at 17,000 miles at 55 mph. the dealer repaired or replaced the rotors on the front end. this same vibration reappeared at approximately 31,000 miles. the dealer would not repair the brake rotors a second time. also at approximately 31,000 miles, the front end emitted a thudding sound at low speeds (20 mph) . the dealer would not consider this problem, though the vehicle was still within warranty mileage and time. the final diagnosis on the thudding noise under the front end was completely shot struts. | |||
| 06/27/2000 | 100 | 10/01/1999 | |
| When vehicle encountered slight vibration is common highway roads surfaces, the vehicle will jump, jerk and wander from side to side, favoring the right side. the rear of the vehicle without warning will brake away and try and begin to spin first left and then right.. when road conditions are wet from mist or rain, the vehicle will constantly try to begin a right rear sliding action as if the rear of the vehicle is try to come to come around and get in front of you while in a forward motion. speeds at which this accurs is 45 to 70 miles an hour. loss of forward, directional control will accure, vehicle wanders back and forth. vehicle will fishtail on wet road conditions. very sever corner to corner tire wear. rear tires conpletely bald. constant tire rotation proves worthless. vehicle will pull to right front when brakes applied. front to rear alighnment problems. no specs available from dealership for alighnment. set rear camber, both sides by eye. an uncontroled highway spin resulted in sever vehicle damage. engine stalls at upon acceleration, slow speeds, street lights, stop sighns., etc. vehicle will roll forward while in a reverse action such as; backing out of a parking lot, drive way.,ect. purchase dealership refuses to scknowledge complaints of vehicle failures, facts, conditions. was told by general service manager that the problems and issues surrounding this vehicle and it's accident, its a legal issue of libality, that we no longer can not and will not have anything further to do with you or this vehicle. was told by service technician that in regards to the facts or conddtions surrounding this vehicles problems causing the sever tire wear conditions that, i was screwed...*ak( dot number: 1089ms tire size: p255/60r16 ) | |||
| While driving at speeds over 55 mph and making a sharp turn, vehicle experienced strong vibration/ wobbling in the front end. vehicle has been been to the dealer 7 times, and each time dealer has replaced a different part, but defect still occurs. *ak | |||
| 08/01/1999 | |||
| Vehicle pulls to the left when brakes are applied. front brakes and rotors were replaced in september 1999, continued to have problem, a front end alignment was preformed to see if that would correct the pull but it didn't. took car back to the dealership. *ak | |||
| 06/08/1999 | 1 | 05/01/1999 | |
| A vibration in car at highway speeds,a slight noise or roar sound.the car drifts right to left from center while at highway speeds(55-75).the next thing i found is how the impala easily hydroplanes even at reduced speeds and people passing me thinging new car wrong,well if they where driving my impala they wound get the fear of hydroplaning vaery quickly. *ak( dot number: tire size: p228/60r16 ) | |||
| 06/06/1999 | |||
| When driving on certain road conditions, at slower speeds, there is an abnormal noise coming from the front suspension. the problem was reported to chevrolet and the dealership. the dealer could not correct this problem. chevrolet has other reports of this problem. the abnormal noise is a loud thump as if there is a loose part in the suspension. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | |||
| 11/24/1999 | 3 | 09/29/1999 | |
| The left and right control arm failed. nlm | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 07/24/2003 | 1 | ||
| While driving and without warning front ball joint snapped. dealer notified.*ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 07/24/2003 | 1 | ||
| While driving and without warning front ball joint snapped. dealer notified.*ak | |||
| SUSPENSION - FRONT - SHOCK ABSORBER | |||
| 01/01/1901 | 9 | ||
| The lights on the dash board were too bright, which blinded the consumer when driving at night. also the engine light illuminated. the consumer stated the steering system on the vehicle required high effort to turn the steering wheel when cornering, vehicle course corrections, and holding the steering wheel in one position, which caused injuries. *dt *jb the rear side view mirrors, block the consumer's view of the oncoming lane and felt that the sensor should be at eye level, the a/c ports on the dash blow on the operator's fingers and or shoulders and caused serious distractions, the horn is hard to find (specifically for the elderly), there was a wind noise in the back doors, a rattle in the front strut, and a rumbling noise had come from the heater blower. scc *cb | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 10/30/2007 | 72469 | 1 | 05/20/2000 |
| Vehicle was at dealer for left axle seal leak. next day vibration noticed while slight right turn pressure on wheel. returned vehicle to dealer. couldn't find problem on lot. after testing on road for 2 mins. it was determined that transmission had total failure. *tr | |||
| 07/02/2003 | 37645 | 1 | |
| Failure of right front wheel hub and bearing on my impala 2000 after only 37000 miles.*ak | |||
| SUSPENSION - MULTIPLE AXLE - TORQUE ARM | |||
| 03/27/2001 | 1 | ||
| While traveling at 65 mph heard a noise, soon afterwards vehicle was shaking out of control. dealer stated that rear torque arm axle has broken. *ak the left rear torque arm broke at a thread joint, the torque arm was hollow and had a slight bend. *slc | |||
| SUSPENSION - REAR | |||
| 11/19/1999 | 100 | 11/01/1999 | |
| No summary listed foor above vehicle. *ak | |||
| SUSPENSION - REAR - SHOCK ABSORBER | |||
| 10/30/2007 | 72469 | 1 | 05/20/2000 |
| Vehicle was at dealer for left axle seal leak. next day vibration noticed while slight right turn pressure on wheel. returned vehicle to dealer. couldn't find problem on lot. after testing on road for 2 mins. it was determined that transmission had total failure. *tr | |||