Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING | ||||||||||||||||
| 08E063000 | DORMAN PRODUCTS, INC. | E (Equipment) | 3855 | 10/16/2008 | MFR | GENERAL MOTORS CORP. | 10/17/2008 | 10/20/2008 | ||||||||
| Defect Summary | Dorman products is recalling 3,900 intermediate steering shafts dorman part nos. 425-151, 425-152, and 425-153, (sold under dorman's oe solutions brand name), balkamp #'s 7-3057, 7-3058, 7-3059 (sold under the napa brand name), and platinum parts #'s 2425151, 2425152, and 2425153 manufactured during the month of september 2007. these replacement steering shafts can be used on the vehicles listed above. the weld connecting the inner tube to the outer tube may be defective. | |||||||||||||||
| Consequence Summary | If the weld fails, loss of steering could result, possibly resulting in a vehicle crash. | |||||||||||||||
| Corrective Summary | Dorman will notify owners and replace the steering shafts free of charge. the recall began on october 16, 2008. owners may contact dorman toll free at 1-800-523-2492. | |||||||||||||||
| Notes | This recall only pertains to dorman's oe solutions brand name, balkamp's napa brand, and the platinum brand steering shafts and has no relation to any original equipment installed on vehicles manufactured by general motors corporation.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
| 09E005000 | DORMAN PRODUCTS, INC. | E (Equipment) | 979 | 02/23/2009 | MFR | GENERAL MOTORS CORP. | 02/17/2009 | 02/17/2009 | ||||||||
| Defect Summary | Dorman is recalling 979 steering knuckles, dorman p/nos. 697-902 and 697-903, sold under dorman's oe solutionstm brand name, and napa p/nos. 7-8502 and 7-8503 which were sold for replacement use on the various vehicles listed above. a potential material or design defect could result in the steering knuckle breaking in the hub area. | |||||||||||||||
| Consequence Summary | A broken steering knuckle could result in loss of steering control and a possible crash without warning. | |||||||||||||||
| Corrective Summary | Dorman will notify owners and replace the defective steering knuckles free of charge and reimburse the repair facility or owner for labor. the recall began on february 23, 2009. owners may contact dorman's toll-free hotline at 1-800-523-2492. | |||||||||||||||
| Notes | This recall only pertains to aftermarket dorman steering knuckles and has no relation to any original equipment installed on vehicles manufactured by general motors corporation.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 060232009 | 08/01/2007 | 060232009A | 10022924 | Overview of steering system noises. *nj | 10/05/2007 |
| 010232001F | 02/01/2006 | 10019516 | Clunk felt/noise heard from steering column, steering gear and/or front of vehicle during turning maneuver and/or steering wheel rotation. *tt | 03/21/2006 | |
| 040235004D | 11/01/2005 | 040235004C | 10008657 | Clunk noise from front of vehicle during turning maneuver/steering wheel rotation. *tt *nm | 08/13/2004 |
| 010232001C | 09/01/2003 | 010232001B | 10004280 | Some customers may comment on a clunk type noise coming from the front of the vehicle during a turning maneuver. *tt | 12/01/2003 |
| 010232001B | 07/01/2002 | 010203001A | 634803 | Some customers may comment on a clunk type noise coming from the front of the vehicle during a turning maneuver. *tt | 10/09/2002 |
| 051101 | 11/05/2001 | 628094 | Some vehicles may exhibit a clunk type noise especially felt in the steering wheel while turning. *tt | 03/05/2002 | |
| 01-02-32-001 | 04/01/2008 | 010232001O | 618086 | Concerns with clunk noise from front of vehicle turning maneuver / steering wheel rotation.*jb (lubricate or replace intermediate shaft as appropriate). updated 10/05/07. *nj updated 4/1/08. *nj updated 7/1/2008 *pe | 04/03/2001 |
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||||
| 030232049 | 11/01/2003 | 10004765 | Release of new outer tie rod ends for service. *tt | 01/06/2004 | |
| 180202 | 02/18/2002 | 629813 | Information on outer tie rod noise condition. *tt | 04/09/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 03/23/2012 | 70000 | ||
| Tl* the contact owns a 2001 chevrolet impala. the contact stated that the temperature gauged indicated that the vehicle was overheating but the contact did not notice a coolant leak or any smoke. the contact took the vehicle to a local mechanic for a diagnostic. the mechanic replaced a sensor. after the repair the check engine warning light illuminated and the temperature gauged still indicated that the vehicle overheating. the mechanic suggested the contact take the vehicle to the dealer. the contact did not take the vehicle to the dealer. the contact also stated that the steering wheel made a strange sound when turned. in addition, the steering wheel would jerk abnormally. the contact took the vehicle to a local mechanic and the mechanic advised that there was an issue with the steering shaft. the failure mileage was 70,000. | |||
| 03/23/2012 | 70000 | ||
| Tl-the contact owns a 2001 chevrolet impala. the contact stated that the temperature gauged indicated that the vehicle was overheating but the contact did not notice a coolant leak or any smoke. the contact took the vehicle to a local mechanic for a diagnostic. the mechanic replaced a sensor. after the repair the check engine warning light illuminated and the temperature gauged still indicated that the vehicle overheating. the mechanic suggested the contact take the vehicle to the dealer. the contact did not take the vehicle to the dealer. the contact also stated that the steering wheel made a strange sound when turned. in addition, the steering wheel would jerk abnormally. the contact took the vehicle to a local mechanic and the mechanic advised that there was an issue with the steering shaft. the failure mileage was 70,000. kmj | |||
| 03/23/2012 | 70000 | ||
| Tl-the contact owns a 2001 chevrolet impala. the contact stated the temperature gauged indicated the vehicle was overheating but the contact did not notice a coolant leak or any smoke. the contact took the vehicle to a local mechanic for a diagnostic. the mechanic replaced a sensor. after the repair the check engine light illuminated and the temperature gauged still indicated the vehicle overheating. the mechanic suggested the contact take the vehicle to the dealer. the contact did not take the vehicle to the dealer. the contact also stated steering wheel made a strange sound while turning and the steering wheel jerked. the contact took the vehicle to a local mechanic and the mechanic stated there was a issue with the steering shaft. the failure mileage was 70,000. jo | |||
| 02/13/2010 | 47600 | 1 | |
| Steering tie rods failing at an alarming rate. $1300 spent on replacing tie rods and other steering parts that could be a safety issue if the wheel or loss of steering occurs. *tr | |||
| 06/22/2009 | 15000 | 1 | 03/19/2001 |
| Tl*the contact owns a 2001 chevrolet impala. whenever the contact turned the vehicle in either direction, he heard a grinding and clicking sound coming from the steering wheel. the vehicle was taken to the dealer and they replaced the steering shaft. months prior to the failure, the steering became very loose. the current mileage was 28,000 and failure mileage was 15,000. updated 07/14/09 *bf updated 07/16/09.*jb | |||
| 05/16/2009 | 1 | ||
| While i was driving to a store my car was driving just fine but, as i was turning a corner my steering wheel locked up on me. this almost caused me to hit a car that was at a stop sign. i haven't had any problems with this until now.. it just happened unexpectedly. i checked the fluid and it was fine the car then drove off just fine. *tr | |||
| 02/11/2004 | 27000 | ||
| Tl*the contact owns a 2001 chevrolet impala. the vehicle has been in the repair shop approximately four times and they stated that the steering shaft and the frame in front of the wheels failed. the brakes are currently failing. the contact hears grinding metal when braking, driving over bumps, and when reversing. the dealer has yet to determine the cause of the brake failure. the noise has intensified. the failure mileage was 27,000 and current mileage was 57,000. | |||
| 05/14/2008 | 19600 | ||
| Tl*the contact owns a 2001 chevrolet impala. before purchasing the vehicle, the contact test drove the vehicle for two days and heard a noise. the vehicle was driven back to the dealer and the mechanic stated that there were no failures. she purchased the vehicle, but the noise persisted while driving 5 mph. the vehicle was driven to a local repair shop five months later and they stated that the steering and wheel bearing needed to be replaced. the dealer stated that they were not liable for the repairs. the manufacturer was not notified and the vehicle has not been repaired. the vin was unavailable. the current mileage was 28,000 and failure mileage was 19,600. | |||
| 09/24/2007 | 37000 | 1 | 05/26/2007 |
| Tl*the contact owns a 2001 chevrolet impala. the contact stated that while driving at a slow rate of speed he could feel bumping and clunking in the steering wheel. took it back to where he purchased the vehicle and they inspected the vehicle but could not identify the any defects or failures. he took the vehicle to the chevrolet dealer and they informed him to take the vehicle to a service center for the repairs needed. they informed him to take the vehicle back to the dealer because there is a technical service bulletin regarding the problem he is experiencing. he took the vehicle back to the dealer after they inspected the vehicle they informed him that he needed the steering shaft replaced. the failure mileage was 37,000 and current mileage was 49,425. update 09/18/08. *jb | |||
| 01/10/2005 | 1 | ||
| Clunking noise when turning - dealer indicated cause was from intermediate shaft, but told not a safety issue. *jb | |||
| 05/15/2006 | 65000 | 300 | 06/10/2004 |
| Tl*-the contact owns a 2001 chevrolet impala. while driving 45-50 mph, the steering wheel and the entire vehicle began to shake. the contact stated that the service traction system light and the abs light remain illuminated. the current mileage was 100,929 and failure mileage was 65,000. | |||
| 06/14/2006 | 90000 | 2 | 11/01/2000 |
| Dt*: the contact stated while turning the steering wheel to the left, it made a rough noise and felt as if it were dragging. the noise was more noticeable at 5-10 mph. the vehicle was taken to the service dealer who disassembled the steering shaft and added grease. the problem has now returned after 40,000 miles and the dealer recommended adding the grease under regular scheduled maintenance. however, the unit is sealed and the contact does not understand why grease needed to be added a second time. the manufacturer was also alerted. updated 6-27-2006 - *nm | |||
| 06/07/2006 | 89467 | 1 | 05/01/2006 |
| Dt*: the contact stated when the steering wheel is turned to either the left or right a loud popping noise is heard. the dealership determined the intermediate steering shaft joints were wore out. the dealership does not have a remedy for this problem. | |||
| 02/05/2006 | 10000 | 3 | 03/02/2001 |
| I own a 2001 chevrolet impala with a steering problem. the dealer repaired the steering mechanism twice under warranty and now i have the same problem. the steering makes a loud clunking noise when turning, or going slow. after 3 times i have now concluded it is also causing problems with my brakes and tire wear. i get a steady vibration and the steering feels loose. i have replaced brakes, rotors and tires. please check into this. i believe it is dangerous. it feels like i will lose control of my car. i noticed there have many complaints about this same clunking noise and would appreciate a recall from gm. *jb | |||
| 11/11/2005 | 23000 | 5 | 01/20/2001 |
| I took my 2001 impala to the gm dealer at 23k miles for a noise in the steering column, at that time they said they had to replace an intermediate steering shaft plus other issues non related. at 73k they removed the shaft and lubed it and replaced left outer tie rod for $510+. at 98k my front wheel hubs were replaced and they replaced the intermediate steering shaft again and charged me $125 for the shaft and another $975+ for the rest. when i took the car back two weeks later for yet another steering problem they said it was my rack and pinion this time and charged me $1083. that was today, tonight on my way home with my wife, the car did the same thing while turning right on an exit ramp. i called 1-800-gm and they said they could not do anything for me except offer me a gm loyalty cert good for some $ off a purchase of a new gm product. i have been faithful returning to the gm dealer each time with steering problems (and other issues not related) expecting a fix and over the almost 5 years and almost 100k miles and many dollars spent i have lost my faith in gm. *nm | |||
| 11/09/2005 | 1 | ||
| After a year of clunking sounds in the steering column, i've just taken the car in for service. i was told in the past that it was not a problem. now the sounds all add up to $1500 in repairs, for a problem that i've found 4 other impala owners have. needed for repair are steering gear, steering shaft, power steering pump, serpentine belt (old anyway), and all wheel alignment (recommended for this work). all totaling just under $1700. my aunt had a similar problem, it was repaired twice under warranty. talking on break at work, found out our company car (impala) has the same issue, another employees impala has the same noise. this is a manufacturer problem that they will not recognize. *nm | |||
| 06/10/2005 | 46831 | 1 | 02/07/2001 |
| Dt: the consumer was driving when she heard a clanking noise and could feel it in the steering wheel. this happened most of the time, but not all the time. some days the noise would not be apparent. last week before it was worked on, the consumer could feel the vibration in the brake pedal. consumer said that sound did not seem to follow any apparent cycle or seem to become more defined at any certain time. the vehicle was taken to the dealership for repairs, and was apparently fixed. consumer was told that the problem was the steering intermediate shaft. the consumer said that this problem had been occurring for the last year. *ak *sc *jb | |||
| 11/10/2004 | 40483 | 1 | 01/15/2001 |
| A clanking/growling noise was heatd while driving and making turns. vehicle was taken to the dealer who informed the consumer that the steering shaft needed to be replaced. consumer had a concern that the vehicle had less then 41,000 miles of wear. *nm the battery was replaced. *jb | |||
| 11/22/2004 | 32000 | 1 | |
| The consumer was having a problem with the steering. the consumer contacted the dealer and was told that the manufacturer was aware of the steering problem but was not doing anything about it. provide further details. *jb the steering shaft was taken out an greased. tie rods went bad on the right side. | |||
| 02/03/2004 | 43594 | 3 | 11/15/2001 |
| Steering makes clunk at low speed turns and makes a whining noise. steering seems to slip on cornering at higher speeds. this is a safety problem! 2001 impala has been in to have the intermediate shaft lubricated 3 times now. first at 17,840 miles on 11/16/01, then at 22,773 miles on 2/26/02 and the third time at 43,594 on 2/3/04. chevrolet needs to address this problem! *jb | |||
| 06/07/2003 | 21000 | 12/24/2000 | |
| Loose intermediate steering shaft transmits disturbing noises and vibrations to the driver via the steering wheel . dealer will not repair. *nlm | |||
| 05/05/2003 | 35000 | 1 | 01/05/2001 |
| Chronic coolant leak on 2001 impala ls. dealer replaced manifold under warranty. also in first 2 years, wheel bearing, intermediate steering shaft required replacement, as well as roof molding. *jb | |||
| 06/18/2003 | 39426 | 1 | 02/05/2001 |
| There was a clunking noise felt in the steering column, the dealer stated the steering shaft needed to be replaced. *ak *ts *jb | |||
| 07/10/2001 | 1 | 07/10/2001 | |
| Consumer states upon starting the vehicle a swishing would come from the steering wheel while driving or making turns. also, when standing still and not touching the steering wheel, sound gets louder. dealer and the manufacturer were notified. nlm *yd | |||
| STEERING - COLUMN | |||
| 03/01/2008 | 1 | ||
| 2001 chevy impala steering column has klunk sound. *tr | |||
| 09/07/2006 | 75990 | 1 | |
| Dt*: the contact stated while driving any speed there was a banging noise in the steering column accompanied by a vibration. the banging and the vibration became gradually worse when the steering wheel was turned to either side. the vehicle was taken to a service dealer who determined that the intermediate steering shaft needed to be repacked. the shaft was subsequently replaced, but the problem recurred. updated 9/22/2006 - the fuel tank sending unit was replaced. the fuel injector unit was replaced intake gasket leaked. *nm | |||
| 02/24/2006 | 0 | 1 | 06/19/2001 |
| Steering column has had clunking noise that can be heard and felt while driving. has been brought up on different service visits. *jb | |||
| 09/20/2005 | 1 | 09/27/2001 | |
| I own a 2001 impala and it has a clunking noise in the steering column, i had this fixed less than a year ago and the mechanic told me not to drive it that way because it was dangerous. now it is back and i can't afford to keep having this fixed. i would really like to know how dangerous is this?*jb | |||
| 03/11/2002 | 27000 | 1 | |
| Steering wheel seems very hard to turn ,and when turning a corner it pulls very hard. dealer can't duplicate the problem.*ak | |||
| 08/01/2004 | 18000 | 1 | |
| Reference # 10086513 the dealer today offered to replace the steering column at no cost to me. i guess i should have given him more of a chance. i must have misunderstood his intentions. i am satisfied and am extremely happy with the dealer's attitude. *jb | |||
| 07/14/2004 | 18000 | 1 | |
| I have a 2001 chevrolet impala ls sedan with only 18k miles on it. it is now experiencing a 'clunking' in the steering. when i called the dealer yesterday, he said (1) it is a known problem, and (2) since i am 6 months out of warranty, repair would be at my cost! he said the problem was a minor one, some $200.00 to fix (with grease?) , not to worry about any danger, etc. since i want the problem fixed, i made an appointment for same. since yesterday, i have learned that this problem indeed is very serious, but that gm is ignoring it, and has not issued any recall(s) for the problem. i feel very strongly (1) that this is a dangerous situation since there are many cases of 'locked' steering resulting in crashes, (2) and that gm should fix this known problem under an 'implied warranty' scenarion. otherwise, my impala might indeed crash hurting or kiilling us. i intend to demand that an gm area representative contact me soonest to tell me what to do and what gm will do for me. i have documented my situation and am going to turn it over to my lawyer for legal actions in case somethings bad develop from this documented defect. i don't know what else to do, since my dealer is treating this problem so lightly. thank you john williams | |||
| 01/01/2001 | 0 | ||
| The steering in my car is hard to steer and i dont like it it seems to stick ive drove chevys all my life and i do not like this car and the steering is the major cause | |||
| STEERING - GEAR BOX - SHAFT SECTOR | |||
| 08/10/2004 | 47500 | 02/05/2004 | |
| I'm getting a pop and klunk in the front end. i was told by an independent service person that the rack and pinion was going bad. i have talked to my local gm dealer, and they have told me that they don't have a recall or service bulletin on it. my car has only 45k on it, hard to believe that something important as steering is going bad in less than 50,000 miles. i don't feel like i have to replace it at my expense, when it seems to be a factory defect. *nm | |||
| 09/15/2004 | 64000 | 2 | 02/24/2003 |
| 1) there's a known problem with the intermediate steering shaft on most w,j, and g platform general motors vehicles. in as little as 15-20k miles, the steering will get sloppy and will klunk on low speed steering maneuvers, and will also klunk on acceleration and braking. ) in some cases, the steering shaft will bind up or break, resulting in steering failure. there are documented cases of this happening in police equipped impala vehicles. 3) in my case, the dealership lubed the steering shaft. rather than replace the faulty part, gm advices to inject a syringe of grease into the yoke of the shaft, and place the part back into the vehicle. 10-15k miles later, the problem returns. i've twice had my steering shaft lubed for this problem. gm has just recently developed a redesigned part, but availability is severely limited, and the cost of replacement is placed on the vehicle owner if outside the warranty period (3year/36000 miles. *ak | |||
| 10/01/2004 | 33000 | 2 | |
| Car was purchased used in 2002 with 33000 on it. one month later, a popping/clicking sound began in the steering wheel column, and the steering wheel did not move smoothly when in turning motions. taken to dealership, told the intermediate steering shaft needed lubrication. replacement not recommended. warranty covered. two years later, problem came back, albeit far more severe this time. immediately took to dealership and was told the intermediate steering shaft was coming apart and needed immediate replacement. warranty had expired and chevrolet would not cover. went ahead with repair anyway because was extremely scared by the problem! have submitted formal complaint to chevrolet of this problem and found many other complaints of the same problem. am hoping chevrolet will correct this design flaw.*ak | |||
| 07/06/2004 | 3 | 04/01/2001 | |
| While driving at any speed and turning either to the right or left the vehicle made a loud clanking noise, the dealer inspected the v several times the steering shaft. however, the problem recurred. *ak *sc | |||
| 11/10/2003 | 32001 | 3 | 12/11/2000 |
| We own a 2001 chevrolet impala , vin # 2g1wh55k819170374, that was purchased new. we have been experiencing this clunk noise. the vehicle was taken in for repair, we were then advised it was the tires so we replaced the tires . this did not correct the issue. we took the vehicle back for repair and the left tie rod was replaced, this did not correct the issue. i have found that many other owners with this problem have been told it was their tires and also have had tie rods replaced. i searched the internet and found the subject tsb. i took the vehicle in for the repair called for in the tsb, lubrication of the steering intermediate shaft using lubrication kit # 26098237. this repair lasted about 30 days. i have been advised that this is normal and since i have 38000 miles on my vehicle no coverage from chevrolet is available. *ak this defect has been known to chevrolet since before july of 2002 when the tsb was issued. i feel that it is a safety issue involving the steering and chevrolet should be responsible for correcting the issue at no cost to me.*ak | |||
| 08/01/2003 | 0 | 05/01/2001 | |
| Intermediate steering shaft required replacement twice within the first 2 years of owning vehicle. steering wheel rattle detected, feels like vibration in the front end while driving over bumps. handling is not affected immediately, but potential loss of steering control if this breaks. technician stated the grease dried out and would recur. this sounds like a potential recall, but chevrolet has not responded with one as of this date.*ak | |||
| 11/07/2003 | 1 | ||
| While driving a knocking noise was coming from the steering wheel. driver took vehicle to the dealer for analysis. the mechanic noticed that the steering shaft needed greasing.*ak | |||
| 10/15/2002 | 1 | 04/14/2001 | |
| While driving vehicle steering shaft makes noise when turning vehicle. dealer notified. ts. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||
| 07/21/2006 | 89900 | 1 | |
| 2001 chevrolet impala. power steering hard lines on passenger side near radiator have been partially severed by the attaching fender well cover plate. car has 89k miles. both hard lines will have to be replaced. it appears that over time, the cover plate rubbed into the hardlines and punctured the line resulting in complete reservoir drainage. car very difficult to steer for my wife who was able to get home. *nm | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| Upon starting vehicle a loud noise occurs within steering pump. please give any further details.*ak | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 04/06/2004 | 30000 | 1 | 07/18/2003 |
| My 2001 chevrolet impala is jerking when applying the brakes, front end sounds like it is ready to fall apart,front end wobbles when driving,knocks when put into drive or reverse,transmission bogs when shifting brought to the dealership they drove it and decided a new steering shaft would solve all my problems, amd gm is also aware of this problem and used to repace shaft but that got too expensive so now they have a kit to lubricate the bearing. my car is under warranty, but this problem is not included . steering is essential in a vehicle. i find this problem a safety issue for myself,passengers, and others on the road with me. i am filing this complaint for documentation. if ever there is an accident related to the steering issue of my car i want the courts to know that all were aware of this problem i was having and nobody wanted to fix a defect that they were aware of. i will be fixing it at my expense and when it is recalle i would like to be reimbursed.*ak | |||
| 06/12/2003 | 3 | ||
| Why traveling on the highway and without prior warning vehicle just shut down , power steering and brakes also failed. *ak | |||
| 12/27/2002 | 24000 | 1 | 05/01/2001 |
| 2001 chev impala pol;ice int. 9c1 officer swerved at intersection to avoid vehicle. struck utility pole front bumper to the right of center. over $3000 damage. air bag did not deploy. 20-30mph *ak | |||
| 02/18/2002 | 0 | 1 | 04/10/2001 |
| Steering system is defective...too hard to turn. this has caused the fingers and thumbs to become deformed (twisted and bent) from turning the stiff wheel. i also have a neck pain which leads to a pain shooting up the back side of my neck and causing a headache. these problems started after i purchased my 2001 impala. *nlm | |||
| 09/17/2002 | 1000 | ||
| Bent and twisted fingers morse lee is an 80 year old gentlemen. his index and middle fingers are bent towards his baby fingers. his center joint of the middle fingers are off parallel to the other finger joints approximately 15 degrees. the last joint of the middle finger is off parallel the opposite to the middle joint. the index finger joints are off parallel also. these joints are displaying the typical bending and twisting found with impala drivers. he and his wife both share this problem. submitted on the behalf of mr. and mrs. lee by mike tomich 989-665-2311 dt | |||
| 01/01/2001 | 1000 | 01/01/2001 | |
| Tight/stiff steering has resulted in index and middle fingers becoming bent and twisted to conform to the contour of the steering wheel. this high effort damage to the fingers are irreversable. this has a crippling effect in that it cause the tendons to move off center to the fingers and reduces the griping efforts of the hands and restricts finger movement. this stiff steering results in shoulder pain which often forces people to seek medical attention because the pain radiated down their arm and they think they are having a heart attack and if visit the hospital for such. the shoulder pain has also resulted in an increase in physical therapy treatments. this information presented by my friend mike tomich 989, 665-2311 mtomich@tband.net dt | |||
| While traveling in passing gear power steering fails. please provide further information. *ak | |||
| STEERING - LINKAGES | |||
| 03/17/2005 | 1 | 10 | |
| While parking at very slow speed, very loud cracking noise from front of car while slightly turning steering wheel. happening often. have had front end inspected twice, no problem found with wheel bearings,or tie rods. previous owner has had steering rack replaced, possibly due to same common problem- which may be poor lubrication of steering shaft as reported in www.impalahq.com/tsb01-02-32-001a.html | |||
| 09/15/2004 | 36572 | 1 | 08/19/2004 |
| Want to add my complaint to the list of complaints about noisey, poorly lubricated steering coupling shaft, on my 2001 chevrolet impala. i have read the gm bullitten, but feel this is going to be a potential safey concern. many owners will not pay to have this repair performed, and as the steering shaft wears from the lack of lube, it is very likely that the shafts will begin to bind, as all other rotating shafts with lack of lubrication, eventually do. this lubrication is not listed as a recommended maintenance. i, as well as many others, feel this concern should be corrected at no charge, either through a recall, or goodwill policy adjustment. why would gm want to wait untill these shafts bind, or break, before doing something?*ak | |||
| STEERING - LINKAGES - ROD - RELAY - CONNECTING | |||
| 12/01/2004 | 60754 | 1 | 11/01/2000 |
| Clunking from front steering and through steering wheel. gm has service bulletin id#1539408 (#04-02-35-004b (jul 27,2004)) that describes failure. gm has refused replacement or repair under warranty. *jb | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 02/07/2005 | 1 | ||
| While driving and turning left or right the driver heard a loud knocking noise coming from the front. vehicle jerked and vibrated. then, vehicle was taken to the dealer for inspection, and mechanic determined that the tie rods were defective, and needed to be replaced. *ak | |||
| 11/10/2003 | 32001 | 3 | 12/11/2000 |
| We own a 2001 chevrolet impala , vin # 2g1wh55k819170374, that was purchased new. we have been experiencing this clunk noise. the vehicle was taken in for repair, we were then advised it was the tires so we replaced the tires . this did not correct the issue. we took the vehicle back for repair and the left tie rod was replaced, this did not correct the issue. i have found that many other owners with this problem have been told it was their tires and also have had tie rods replaced. i searched the internet and found the subject tsb. i took the vehicle in for the repair called for in the tsb, lubrication of the steering intermediate shaft using lubrication kit # 26098237. this repair lasted about 30 days. i have been advised that this is normal and since i have 38000 miles on my vehicle no coverage from chevrolet is available. *ak this defect has been known to chevrolet since before july of 2002 when the tsb was issued. i feel that it is a safety issue involving the steering and chevrolet should be responsible for correcting the issue at no cost to me.*ak | |||
| 10/16/2003 | 34356 | 1 | 01/18/2001 |
| 2001 chevrolet impala has a recurring incident of clicking noises at right front steering when the vehicle is turned left or right. this is supplemental to the vehicle developing a uneven wear at the right front tire. when taken to the original dealership, i was told that rotating the tires would solve the problem. as the problem grew worse (including a badly shimmying front end at high speeds),i took the vehicle to another dealership to address the problem. the second dealership found that the vehicle had a cracked weld on it chasis and repaired it. when asked about the tires, the dealership said that i would have to purchase new ones at my own expense. a smooth ride with new tires was short lived, as a badly shimmying front end had developed again (within 24 hours). taking the vehicle back to the second dealership, i was told the problem was a worn tie rod. once the problem was fixed, i periodically heard light clicking noised from the steering when making turns (right & left). taking the vehicle back to the second dealership, i was told it was just a matter of lubrication. once lubricated, the vehicle stopped making clicking noises for about 30 t0 40 days. i noticed that the clicking noises began when the vehicle is driven over uneven areas of a road or parking lot, or when the vehicle negotiates tight left turns (low speeds) and wide/sweeping left curves at high speeds. never the less, i do not believe that the problem concerns lubrication. latest maintenance date as incident date 10/16/03 (complaint: f/e snapping when turning. diagnosis: inadequate lubricants in the steering intermediate shaft. correction: removed shaft - lubricated and re-installed part# 26098237). the original dealership: rhodes chevrolet of swansboro, nc (now under new name and management). the dealership making repairs: marine chevrolet cadillac oldsmobile. initial thumping/ uneven tire wear is within one month of vehicle purchase 01/18/01. vin 2g1wh55k219163503. *la | |||
| 11/30/2002 | 1 | ||
| Vehicle with 47000 miles failed safety inspection due to right hand tie rod end with excessive wear. *la | |||
| 12/01/2001 | |||
| While making a right turn vehicle lost steering, and consumer hit a light pole. dealer replaced a broken tie rod and a- frame. consumer suffered a bruised arm. please add amount of damage to vehicle. *ak | |||
| STEERING - RACK AND PINION | |||
| 10/15/2004 | 38000 | 1 | 10/16/2003 |
| A popping can be heard and felt in the steering wheel when turning to the left or right, applying and releasing brakes, and when accelerating and decelerating the engine. condition started at approximately 38,000 miles, vehicle now has 51,500 miles and condition has continued to worsen.*ak | |||
| STEERING - RACK AND PINION - RACK | |||
| 06/29/2004 | 44007 | 1 | |
| Power steering rack had to be replaced on vehicle.*mr the consumer feels the vehicle rack should not have failed since the vehicle only has 43000 miles on it. *nm | |||
| 02/16/2003 | 68000 | 1 | 05/06/2001 |
| My car made a whining noise while moving and makes a loud noise when the steering wheel is turned. i took it to a chevrolet dealer and they let me know my power steering rack needs replacing at 68,000 miles in february 2004. needless to say this is not being recalled and this is something a lot of car repair centers are surprised this has failed on a 3 year old car. chevrolet wants $1,000 to replace. *ak | |||
| 02/27/2004 | 40000 | 1 | 09/19/2000 |
| Knocking noise & jolt in steering wheel of 2001 chev. impala at approximately 40,000 mi.. this problem continued and worsened. it was determined by an indepentent auto shop and the dealer that the problem was a defective rack. dealer gave me information to contact customer assistance at gm, which i did. gm refused to make any concession for the repairs due to the fact that warrenty had expired.*ak | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| Consumer called complaining about having problems with the steering. also stated that when driving the vehicle it went from side to side. dealer was contacted and has replaced the tires and stated that the tires were run out and that it also had problems with the aligment and that was done 4 to 5 times already and also has been at the shop at least 8 times. ts | |||
| 09/15/2002 | 1 | ||
| Consumer states that while driving and no warning there is a loud noise coming from the steering wheel causing a distraction to the consumer. dealer notified. nlm | |||
| 07/26/2002 | 1 | 11/01/2000 | |
| Consumer states that the steering wheel feels like it has a tapping or knocking especially when turning or driving slowly. dealer was notified. *nlm | |||