Bulletins

BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
ELECTRICAL SYSTEM
PB-10037A04/01/201110038759Gm: onstar is making incomplete calls without the driver knowing. when have a data connection. *rm06/27/2011
PB-10037A04/01/201110038759Ready06/27/2011
08089-B11/01/200808089-C10027804General motors corp: special coverage adjustment; analog onstar deactivation. *pe updated 2/17/09. *pe02/09/2009
04085200102/01/200410012685Setup programming bcm for remote keyless entry. *eh03/10/2005
04084700309/01/200410011075Security light on, engine will not crank, diagnostic trouble codes b2958 and/or b2960. *tt12/29/2004
0035101/01/200400351A10007535Remote keyless entry inoperative after body control module (bcm) replacement. *tt07/01/2004
0057901/01/200400579A10007518Diagnostic trouble code b 1001 in bcm and/or powertrain control module (pcm) speaical procedure. *mj06/29/2004
0211201/01/200410007454Unable to correctly program a replacement body control module (bcm) using tech 2 software version 24.003. *mj06/23/2004
0203801/01/200410006946Diagnostic trouble code b1000. *mr05/20/2004
01382C01/01/200401382D10004276Security indicator related concern. service vme--vehicles wanted. *tt11/24/2003
03084400502/01/200310001112Poor radio reception or radio static/ increased interference with rear window defogger on or some rear window defogger grids may be inoperative. *tt04/15/2003
ELECTRICAL SYSTEM - IGNITION
30643064B10010357Delayed crank, may be necessary to hold key in start several seconds until start. *tt11/17/2004
300901/01/200410008876Service vme - ip top pad to trim plate gap. *mj08/25/2004
00214A11/18/200310004118Delayed crank, may be necessary to hold key in start several seconds until starts. *tt11/19/2003
ELECTRICAL SYSTEM - IGNITION - MODULE
02084600505/01/2002634678Subject regardng the addition of diagnostic trouble code u1500 for generation 4 onstar. *tt10/04/2002
ELECTRICAL SYSTEM - SOFTWARE
08089-B11/01/200808089-C10027804General motors corp: special coverage adjustment; analog onstar deactivation. *pe updated 2/17/09. *pe02/09/2009
ELECTRICAL SYSTEM - WIRING
5707/01/200310016464Wire harness may be stretched, or the pcs may not be oriented in the same position, after installing a service replacement valve body assembly. gm tech link. *tt09/13/2005
0174001/01/200410006270Cross injector wires causing misfire at steady state speed and rpm, malfunction indicator lamp (mil) illuminated, and a p0300 set. sit bulletin 1460291. *tt04/27/2004

Consumer Complaints

Fail datemilesoccurencesPurchase date
ELECTRICAL SYSTEM
12/05/2012112000
 Tl- the contact owns a 2002 chevrolet impala. the contact stated that while parked the fuel gauge reading fluctuated from full to empty. the failure occurred intermittently. additionally, the headlights would not illuminate when the contact turned the exterior switch to the on position. the contact also noticed the multifuntion window switch would not operate any of the windows when the exterior lighting was not operating. the vehicle was taken to the dealer for diagnostic testing. the technician stated the sending unit relay would have to be replaced to repair the fuel gauge failure. the multi function switch would have to be replaced the repair the electrical failure with the exterior lighting and windows. the vehicle was not repaired. the approximate failure mileage was 112,000.
12/15/2012239281
 Tl- the contact owns a 2002 chevrolet impala. the contact stated that while driving, the horn began to go off on it own. the contact took the vehicle to the dealer for inspection but they could not diagnose the cause of failure. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 239,281. ap
12/12/2007795421
 Safety flashes on dashboard and car will not start for 10 to 15 minutes. it happens totally at random times in all kinds of weather. disconnecting the battery does not help nor does resetting a fuse with a kill switch. this is a widely known problem why isn't there a recall? i was told from a dealer it was a computer issue and could be fixed for around 1000 dollars. i want to buy american cars but do i have to suffer because of this choice? what an awful inconvenience. *tr
12/12/200779542
 Safty flashes on dashboard and car will not start for 10 to 15 minutes. it happens totally at random times in all kinds of weather. disconnecting the battery does not help nor does reseting a fuse with a kill switch. this is a widely known problem why isn't there a recall? i was told from a dealer it was a computer issue and could be fixed for around 1000 dollars. i want to buy american cars but do i have to suffer because of this choice? what an awful inconvience.
02/10/2011162000
 Tl* the contact owns a 2002 chevrolet impala. the contact stated that while driving 35 mph, the air bag and security warning lights illuminated on the instrument panel. the vehicle was not taken to the dealer for inspection. the dealer was notified and stated that the failure could have been that the bcm module needed to be replaced. the vehicle was not repaired. the manufacturer was notified. the failure mileage was 162,000.
02/10/2011162000
 Tl- the contact owns a 2002 chevrolet impala. the contact stated that while driving 35 mph, the air bag and security warning lights illuminated on the instrument panel. the vehicle was not taken to the dealer for inspection. the dealer was notified and stated that the failure could have been that the bcm module needed to be replaced. the vehicle was not repaired. the manufacturer was notified. the failure mileage was 162,000. kmj
11/12/2012890001
 At 10:00 p.m., driver started the vehicle (cold) and pulled away from curb stopping at a stop sign 100 feet ahead. as driver pulled away from the curb, the dash lights (seat belt, abs, airbag, etc.) and tachometer began to intermittently flash/ fluctuate. driver proceeded to take a right turn onto a main road when the driver's side head curtain airbag inadvertently deployed from the driver's seat back. driver immediately stopped the car and pulled off into a parking lot to call for assistance. *tr
03/07/2005800001
 The passlock system has been failing me since 2005. the car starts when it feels like it. i have been stranded for 6 months, late to work, and mentally stressed thanks to this problem. everyday for the last 7 years i have experienced this problem. in 2005 i had the bcm replaced, and gm blamed the problem on the viper alarm system. as of last week general motors cut a new key, because the old key was stated as the problem. now that the problem still exist gm informs me that i need to replace the ignition. this has to be a form of rape. i am a veteran, university student, and a part-time worker, so my vehicle is very much needed. my family and friends have to continuously watch me struggle due to this vehicle issue. i guess this is the thanks you get for being a hard working american. *tr
03/07/200580000
 The passlock sytem has been failing me since 2005. the car starts when it feels like it. i have been stranded for 6 months, late to work, and mentally stressed thanks to this problem. everyday for the last 7 years i have experienced this problem. in 2005 i had the bcm replaced, and gm blamed the problem on the viper alarm system. as of last week general motors cut a new key, because the old key was stated as the problem. now that the problem still exist gm informs me that i need to replace the ignition. this has to be a form of rape. i am a veteran, university student, and a part-time worker, so my vehicle is very much needed. my family and friends have to continuously watch me struggle due to this vehicle issue. i guess this is the thanks you get for being a hard working american.
09/30/20121201
 Parked car gauges went crazy with a sound coming from the glove compartment. bad bcm. *tr
05/14/2005391
 Parked and turned off car, gauges, locks and lights went crazy. car would not restart and electrical system continued to go crazy eventually the battery exploded and everything turned off. dealership determined it was the bcm. 6 years later bcm is bad again. *tr
09/30/20121201
 Parked car gauges went crazy with a sound coming from the glove compartment. bad bcm. *tr
05/14/2005391
 Parked and turned off car, gauges, locks and lights went crazy. car would not restart and electrical system continued to go crazy eventually the battery exploded and everything turned off. dealership determined it was the bcm. 6 years later bcm is bad again. *tr
09/30/2012120
 Parked car gauges went crazy with a sound coming from the glove compartment. bad bcm.
05/14/200539
 Parked and turned off car, gauges, locks and lights went crazy. car would not restart and electrical system continued to go crazy eventualy the battery exploded and everything turned off. dealership determened it was the bcm. 6 years later bcm is bad again.
09/30/2012120
 Parked car gauges went crazy with a sound coming from the glove compartment. bad bcm.
05/14/200539
 Parked and turned off car, gauges, locks and lights went crazy. car would not restart and electrical system continued to go crazy eventualy the battery exploded and everything turned off. dealership determened it was the bcm. 6 years later bcm is bad again.
09/30/2012120
 Parked car gauges went crazy with a sound coming from the glove compartment. bad bcm.
05/14/200539
 Parked and turned off car, gauges, locks and lights went crazy. car would not restart and electrical system continued to go crazy eventualy the battery exploded and everything turned off. dealership determened it was the bcm. 6 years later bcm is bad again.
02/03/2003140021
 Problems began almost immediately with digital gear indicator, dash, and other lights going out and coming back on. got no satisfactory response from manufacturer and now cluster has gone out, switch out, low coolant light stays on. at times acrid smell in vehicle. *tr
02/03/200314002
 Problems began almost immediately with digital gear indicator, dash, and other lights going out and coming back on. got no satisfactory response from manufacturer and now cluster has gone out, switch out, low coolant light stays on. at times acrid smell in vehicle.
09/01/20111000001
 My turn signals work intermittently. sometimes not at all and sometimes have to activate flashers on and off. sometimes lites won't turn all the way off when i park they will make a chiming sound and i will turn them on and off til it stops. *tr
09/01/2011100000
 My turn signals work intermittently. sometimes not at all and sometimes have to activate flashers on and off. sometimes lites won't turn all the way off when i park they will make a chiming sound and i will turn them on and off til it stops.
06/16/20121697331
 For the past 2-3 years the security light will come on and flash about 10 minutes. during that time i have to sit with the key in the ignition and the ignition switched back until the security light stops, which then the care will start. about a month ago same constant problem except now after the security light stops flashing car won't start at all. i've gotten new battery and had alternator checked and both are good. the security pass code dealing with the keys or some mess i was told which will cost $500.-$600. omg!!!!! really. is there a recall or something for this. gmc please do better. last american made car that i will purchase. *tr
06/06/20121720001
 Car won't start and car will just turn off while im driving, its not safe to drive. *tr
06/06/2012172000
 Car wont start and car will just turn off while im driving, its not safe to drive
07/07/20081010081
 While driving at night on i127 highway, with my dim lights on and cars passing me, my dims go blank. nothing. i had to quickly pull over and make adjustments to find the problem. after about a dozen episodes of these i find that my bright lights would still operate. after i'd get home i would shut the engine off and wait a few minutes and restart the engine and my dims would come back on !!!!! i have cleaned the little signal switch on the front dash but they still go off at any time of the night. i have come close to a few accidents. please help ! i have talked with several mechanics and rookies but they were stumped. this is a safety issue and should be addressed. *tr
06/06/2012172000
 Car wont start and car will just turn off while im driving, its not safe to drive
07/07/20081010081
 While driving at night on i127 highway, with my dim lights on and cars passing me, my dims go blank. nothing. i had to quickly pull over and make adjustments to find the problem. after about a dozen episodes of these i find that my bright lights would still operate. after i'd get home i would shut the engine off and wait a few minutes and restart the engine and my dims would come back on !!!!! i have cleaned the little signal switch on the front dash but they still go off at any time of the night. i have come close to a few accidents. please help ! i have talked with several mechanics and rookies but they were stumped. this is a safety issue and should be addressed. *tr
12/02/2009159000
 Tl* the contact owns a 2002 chevrolet impala. the contact stated that while driving 30 mph, the head lights and the instrument panel lamps failed. the failure recurred sporadically. the vehicle was not taken to the dealer and the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 159,000.
12/02/2009159000
 Tl - the contact owns a 2002 chevrolet impala. the contact stated that while driving 30 mph, the head lights and the instrument panel lamps failed. the failure recurred sporadically. the vehicle was not taken to the dealer and the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 159,000. kmj
12/02/2009159000
 Tl - the contact owns a 2002 chevrolet impala. the contact stated while driving 30 mph the vehicle head lights and the instrument panel lamps when off. the contact mentioned that the failure occurred several times before sporadically. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 159,000. pm
05/27/2012137159
 Went to turn on the car; all lights locks radio windows worked. when i turned key to on position car would not turn on. security light and check engine lights would come on. car wouldn't turn on for ten minutes then it turned on. also, while driving security light will come on and stay on until car is turn off and back on. sometimes security light will stay stay on. in addition, to security light and car not wanting to turn on, turn signals will randomly stop working and i have to turn hazard lights on and off to get turn signals to work again.
05/12/2011102000
 Tl* the contact owns a 2002 chevrolet impala. the contact stated that while driving 50 mph, the headlights malfunctioned when switching from low beams to high beams. the manufacturer was notified, but offered no assistance. the vehicle was not repaired. the contact was now experiencing another new safety concern in regards to the pass lock, where the components were wearing out. the security system would not recognize the key when it was inserted into the ignition. this locked the contact in the vehicle and prevented it from starting. the vehicle was not diagnosed or repaired. the vehicle had not been driven since this pass lock failure. the vin was not available. the failure and current mileages were 102,000.
05/12/2011102000
 Tl-the contact owns a 2002 chevrolet impala. the contact stated that while driving 50 mph, the headlights malfunctioned when switching from low beams to high beams. the manufacturer was notified, but offered no assistance. the vehicle was not repaired. the contact was now experiencing another new safety concern in regards to the pass lock, where the components were wearing out. the security system would not recognize the key when it was inserted into the ignition. this locked the contact in the vehicle and prevented it from starting. the vehicle was not diagnosed or repaired. the vehicle had not been driven since this pass lock failure. the vin was not available. the failure and current mileages were 102,000. sm.
05/12/2011102000
 Tl- the contact owns a 2002 chevrolet impala. the contact stated that while driving at 50mph , switching from low beams to high beams the lights malfunction . the manufacture was contacted about the failure but there was no assistance offered to the contact. the vehicle was not repaired for the headlights. the contact is now experiencing a new safety concern about the path lock where the components are wearing out . the security system does not recognize the key when its inserted into the ignition , this will also lock the contact in the vehicle and prevent from starting the vehicle . the vehicle was not diagnosed nor repaired. the vehicle has not been driven since this path lock has malfunction. the vin was not available. the failure and current mileage was 102,000.
02/06/200635000
 Turn signals work intermediately. this is a very common issue with impalas. very dangerous when i signal i don't know if it is going to work. i have almost caused multiple accidents because of this issue. i complained multiple times to the dealer but they claimed nothing was wrong. as soon as i hit the 100,000 mile mark they all of a sudden have a solution. this should be fixed by the dealer because of the number of times it's been reported. there is obviously something going on with the switch.
01/01/2012
 Car cranks when it wants too it cranks up and sometime is does not
09/02/200972554
 Air bag light has been diagnost by, authorized chevy dealer, as needing to be replaced. estimated cost of the part $703.00 plus tax and shipping. this is a part that should last the life of the vecihel ,espeacilly at that price. i was told, there is recalls in reference the safety air bag system for 2002 chevy impala's .was this part included in the racall ? if not, this part should be, or at least made available to the end customer at the manufacture's cost. i am a continuse general motors customer since 1987. this 2002 impala has given me electrical problems since i purchased it. i am at the point of looking at different product lines. i am very interested in gm responce to this .
12/23/2010115000
 Tl* the contact owns a 2002 chevrolet impala. the contact stated that the vehicle would not start intermittently after driving a short distance. when the failure occurred, the security warning light illuminated on the instrument panel. the dealer informed the contact that the pass lock 2 function had a failed pass lock sensor. the manufacturer was made aware of the failure but did not offer any assistance. no repairs were performed. the current mileage was 127,000 and the failure mileage was 115,000.
12/23/2010115000
 Tl-the contact owns a 2002 chevrolet impala. the contact stated that the vehicle would not start intermittently after he has drove a short distance, powered the vehicle off and tried to restart it again. when the failure occurred the security light illuminated on the instrument panel. the dealer informed the contact that the pass lock 2 function had failed pass lock sensor. the manufacturer was aware of the failure but did not offer any assistance. no repairs were performed. the current mileage was 127,000 and the failure mileage was 115,000. bw
04/15/2010184000
 Tl* the contact owns a 2002 chevrolet impala ls. the contact stated that the vehicle failed to start on numerous occasions while they key was in the ignition. the contact stated that a red security failure light illuminated during the failure. the vehicle was taken to the dealer and the manufacturer was contacted who advised that the failure might be caused by the security pass lock system. the vehicle was not repaired. the failure mileage was 184,000 and the current mileage was 191,000.
04/15/2010184000
 Tl- the contact owns a 2002 chevrolet impala ls. the contact stated that the vehicle failed to start on numerous occasions while they key was in the ignition. the contact stated that a red security failure light illuminated during the failure. the vehicle was taken to the dealer and the manufacturer was contacted who advised that the failure might be caused by the security pass lock system. the vehicle was not repaired. the failure mileage was 184,000 and the current mileage was 191,000. kmj
04/15/2010184000
 Tl- the contact owns a 2002 chevrolet impala ls. the contact stated the vehicle failed to start on numerous occasion while they key was placed in the ignition. the contact stated a red security failure light illuminated during the failure. the vehicle was taken to the dealer. the manufacturer was contacted and they stated the failure might be due to a failure with the security passlock system. the vehicle was not repaired. the failure mileage was 184,000 and the current mileage was 191,000. rds
11/06/2010
 I have a 2002 chev impala,door locks,lock an unlock by there self draning the battery,dome light stays on blinkers don't work there's a clicking sound coming out of fuse box dash lights and head lights blink car starts but runs erratically,replaced turn signal switch did not help,wippers stay in the up rite position also,i'v tryed contacting gm no luck,do not trust dealership been ripped off more than once.
08/01/2011100000
 After starting the car blower motor wont work cruise light stays on mirror cluster dont work until 15 min then everything will work but when using the cruise it will stop working but light stays on after time gauges cut out and then come back on and all problems slowly become worse with time. have reason to believe its the ignition switch
07/31/2008130000
 I bought this car 4 years ago and i did not have problems till this happend, the car dont want to star in several times, im already pist off and i dont really know what to do with it, cuz i know that nobody is going to buy it like that; i like the car but this is unaprobable!!!!
08/01/2011100000
 After starting the car blower motor wont work cruise light stays on mirror cluster dont work until 15 min then everything will work but when using the cruise it will stop working but light stays on after time gauges cut out and then come back on and all problems slowly become worse with time. have reason to believe its the ignition switch
07/31/2008130000
 I bought this car 4 years ago and i did not have problems till this happend, the car dont want to star in several times, im already pist off and i dont really know what to do with it, cuz i know that nobody is going to buy it like that; i like the car but this is unaprobable!!!!
04/16/2011111440
 Security system failure. vehicle would not start. luckily i was in my driveway when it refused to start. had to replace body control module, lock cylinder with passlock sensor before car would start. this may not seem like a safety problem, but, when you think about all the places your car could leave you stranded, it's scary. i am not the only one who has had this problem. there are thousands of complaints with this problem on several web sites.this is a fault of general motors, they know about the problem and have not done anything to help their customers with this problem. they need to come up with a permanent fix for the passlock system and have a recall and fix it once and for all. average cost for this repair is about $1,000.00 dollars. the customers who have paid it deserves their money back.
08/15/201159000
 Gm vehicles equiped with the passkey system may, and thousands do, experience a passlock system lockout, where the security system prevents starting of the vehicle, even when using the mfr's supplied key. the passkey sensor problem is recurring even after some consumers had dealers replace it. this defect in the passkey ii and iii as well as the passlock systems on gm vehicles has plagued my vehicle since 3 weeks after purchase. the dealer said i have to replace the passkey sensor, ignition control module, ignition switch, bcm and even possibly the ecm. i have checked with other shops and consumers via online forums and personal interactions, and have come to learn of 1000's if not 10,000's of consumers have this problem, and the dealer recommended repairs/replacements only cover up the problem for about a year. this problem prevents the owner from starting the car, as well as cause it to stall regardless of location or driving condition. this can result in loss of control and possibly leaving a consumer stranded in unsurvivable situations. this is a public safety and a health risk. even when under warranty, the dealer refused to replace the 'recommended' parts as they were not covered under powertrain warranty, however they cause the vehicle's powertrain to not function or cease function when running just fine seconds prior. gm has been notified of this issue by myself and to no avail, a resolution is unavailable. i had a friend of mine replace over 8 components of the ignition/security system at the dealer for a cost over $2500. the vehicle was 4 months old. my vehicle, at 9 years has had this problem for the past 4. gm needs to recall all vehicles equipped with a passlock/passkey 2-3 system for replacement with a more reliable one. a google search turns up over 138,000 results for gm passkey problems. gm passlock problems turns up over 85,100 results. that is 223,100 results. if i do vehicle specific, that number triples. chevy passkey problems returns 1,340,000
08/10/2011
 Passlock system on 2002 chevrolet impala is defectively designed. failure leaves owner unable to start otherwise 100% operable vehicle. passlock device replaced in 2008 after complete failure. passlock device failure again in 2011. gm claims nothing wrong. issue very widespread and well known to dealers and mechanics.
03/14/201185000
 I got my car on 03/09/2011. i have been complaining to the dealership about the issues i am having with my car. it hesitates to crank, when turning i can feel a popping feeling in the steering.very often my signal lights doesn't come on. i do a lot of highway driving back and forth to work and this is very dangerous. when hitting my breaks the car sometimes speeds up before slowing down, which can be very dangerous. there is a shortage in the wiring. the low coolant level light stays on, even though they claim they fixed some sensor switch. they also said they fixed my car from leaking break fluid, but the breaks are sounding worst everyday. i asked them if the breaks needed changing and they said it was fine. the car hesitates when taking off. i just got home from work and not even 30 minutes went by before i tried to leave out and my car would not crank. i have been complaining to the dealership since i got the car and they have procrastinated until the 30 day warranty expired. when calling today the dealership said that i would have to pay for any repairs because the warranty expired. when asking why should i have to pay for repairs, when i have been complaining about these issues since i first got the vehicle, the reply was they are not going to pay that any mind and i would still have to pay for the repairs.
06/28/2011100000
 On the ip the ignition key is not functional every once a while and it does require a 10 minutes wait in the vehicle with the key in the ignition before you can fire the engine. this issue been percesting for the last 2 years. i do wonder if this problem been experience with chevy?
06/15/200950000
 My 02 chevy impala has issues with the starting system. i have no know electrical problems with this car except sometimes it will not start and hours of trying to start the car it starts. i even tried to short out my starter and that didn't work. it was in the middle of the summer and my infant child got very hot waiting on me to start the car.
01/06/2010
 My car leaves me stranded for hours before it starts. passlock/passkey ii is the worst thing chevy ever created. while driving the gauges go off and on; and the car shuts the fuel off. being said my sister used my car one day and the fuel shut off, the car died, and she was rear ended. thankfully it was a bump and she wasn't seriously injured. i'm always late for work and i have replaced the bcm, ignition switch, and tumbler. nothing is resolved. i've been home stranded for a week, which has caused me to miss school. due to the lack of money i am forced to withdraw from college and this is my senior year which throws my out of my internship. chevy needs to recall this passlock feature and reimburse all of the people they have swindled. this is there fault and we, the consumers, should not have to pay for it. this feature allows owners to not be able to use their vehicles, and a professional thief can steal the car. research shows that thousands of consumers are having this problem and still nothing has been done, and frankly, i do not think anything ever will be. i for one will never purchase a chevy again.
01/02/201172000
 Passlock 2 system failed causing the vehicle to stall while driving. vehicle would not start.
12/08/2010
 Headlights suddenly went out while in operation
08/18/201057000
 Tl-the contact owns a 2002 chevrolet impala. the contact stated the vehicle has stalled twice. the contact replaced the battery the first time, but that did not fix the problem. the vehicle was inspected by a mechanic who stated the vehicle needed a new body control module and the failure is because it is being burned out by the ignition switch. the vehicle had not been inspected by the dealer at the time of the complaint. the failure mileage was not known, but the current mileage was 57000.rl
11/10/201086000
 2002 impala passkey system fails... no start condition, leaves driver and passengers stranded.
01/02/2009
 Intermittant passlock failure caused car not to start have to wait 20-30 minutes to start my car
11/10/201086000
 2002 impala passkey system fails... no start condition, leaves driver and passengers stranded.
01/02/2009
 Intermittant passlock failure caused car not to start have to wait 20-30 minutes to start my car
11/10/201086000
 2002 impala passkey system fails... no start condition, leaves driver and passengers stranded.
01/02/2009
 Intermittant passlock failure caused car not to start have to wait 20-30 minutes to start my car
11/10/201086000
 2002 impala passkey system fails... no start condition, leaves driver and passengers stranded.
01/02/2009
 Intermittant passlock failure caused car not to start have to wait 20-30 minutes to start my car
08/23/201072013
 Tl- the contact owns a 2002 chevrolet impala. the contact stated the starter on the vehicle failed. the starter did not give any prior warning, but a security light lit up on the dashboard. the dealer inspected the charging system and determined the starter had a bad solenoid. the dealer replaced the starter and cleaned the cables. the contact stated that this still did not fix the problem because the security light came back on and the vehicle did not start. the contact feels there is a connection between the security light and the vehicle failing. the contact feels this is a safety because the vehicle failed to start without warning. the failure mileage was 72013 and the current mileage was 72030.rl
01/02/2009
 Intermittant passlock failure caused car not to start have to wait 20-30 minutes to start my car
08/23/201072013
 Tl- the contact owns a 2002 chevrolet impala. the contact stated the starter on the vehicle failed. the starter did not give any prior warning, but a security light lit up on the dashboard. the dealer inspected the charging system and determined the starter had a bad solenoid. the dealer replaced the starter and cleaned the cables. the contact stated that this still did not fix the problem because the security light came back on and the vehicle did not start. the contact feels there is a connection between the security light and the vehicle failing. the contact feels this is a safety because the vehicle failed to start without warning. the failure mileage was 72013 and the current mileage was 72030.rl
09/19/2010107000
 Tl- the contact owns a 2002 chevrolet impala. the contact stated when the security light comes on the vehicle will not start. the contact stated that if the vehicle is being driven when it comes on, the vehicle will continue to run, but if the vehicle is turned of it will take 30 minutes before the vehicle will start again. the dealer replaced the starter, but that did not correct the failure. the dealer then stated they did not know what was causing the failure. the vin was not availabale at the time of the complaint. the failure mileage was 106000 and the current mileage was 107000.rl
10/16/200867000
 Tl-the contact owns a 2002 chevrolet impala. the contact stated that the security system on the vehicle would lock up and the vehicle would not start as a result. the failure occurred at least once every week at any time. the contact would have to wait and keep attempting to start the vehicle; eventually, it would start. batteries, alternators and starters were replaced but the failure still occurred. the vehicle was taken to an authorized dealership where the contact was informed that the wiring system needed to be replaced. the vehicle had not been repaired at the time of the complaint. the manufacturer had not been notified. the current mileage was approximately 127,000. the failure mileage was approximately 67,000-bk
05/10/200536000
 Tl- the contact owns a 2002 chevrolet impala. the contact stated that the headlights filled up with water when it was not raining. the light assembly was changed and resealed but they still gather moisture. the high beam light also shorts out whenever the bulb is changed. the blinkers, on either side, front and back. also work sporadically. the vehicle was currently being repaired. the failure mileage was approximately 36,000. the current mileage was 51,000. rd
03/01/2010118000
 Unknown reason as to why the directionals on my 02 impala work internittently. this first occured approximately 4 months ago with average occurance of once a week. now it occurs approximately once a day. mechanic cannot find a solid reason as to why this is occuring and cannot replicate it at the time the vehicle is in the shop.
01/01/2010
 2002 chevy impala. the turn signals often fail to activate, creating a road hazard. apparently a common problem on that time period impalas. suspected a faulty multi-function switch.
05/15/2010130000
 I have a 2002 chevy impala. the car behaves as though there is an electrical problem. my own research seemed to indicate a faulty bcm module. i took the car to a dealer and explained my suspicion and the odd intermitent problems, and they replaced the ignition switch and spent a lot of time trying to find a wiring problem. after 2 weeks they said they found the electrical problem and charged me $700. now, a few weeks later all symptoms are back. when the key is turned on, the lights flash, truck latch opens and closes, and security light flashes. this is just 1 set of symptoms. this problem is very dangerous. i found this site while looking for help here: http://www.youtube.com/watch?v=gr-o5r1upfy&feature=related . please help!
04/12/2010115999
 Pass key sensor, i had to pay 500 dollars to fix an ignition switch that was peferectly fine but a bad sensor was the problem, many complaints but still no recall
06/03/201045000
 Have 2002 chevy impala and the security passlock won't let car start, i have been straded in many places. had it checked out at 2 places and it all comes back ot computer, or keys, we tried to have keys recoded but it still happens often. by researching on computer i see i'm not alone out there. what do people have to do to get gm recall this problem. it is a safety problem because it always happens when it either 5 below or 90 outside and have sit in car and hope you don't get mugged or robbed waiting for car to start or did of heat stroke or freeze to death. is there anything we can do . help please my car does this 4-5 times a day and no one knows how to fix it. gm need to step in and fix this defect.
05/01/2005
 The security light goes and car will not start been having this problem for the past 5 years. have replaced the the ingnition switch, computer module everything! and still not working properly. the radio is locked. the wipers work when they want to. i have put so much money into this car and it still only runs when it wants.
03/01/2010
 We have experienced electrical problems with this vehicle for the past couple of years. we have replaced numerous parts dealing with the ignition/starter, pass/lock, power lock, and security system. we recently have been dealing with the car starting or not starting for that matter. at first, it was once in awhile and now it doesn't start 7-8x per week. it is extremely frustrating to have to constantly throw money at this problem. once again it is going into the shop for diagnostic and more parts. this is a big problem and needs to be resolved. it is obviously a defect of some sort and needs to be handle accordingly.
12/05/2007129000
 My car started a sound in the wiring such as a poping sound as if the wires are grounding out then something smell smoke then it started not cracking and i couldnt figure out way i thought it was the battery replaced it then wouldnt start again after i was told it was the battery the dash reads sercurity on it this happen to my car my friends car and my husbands cousins car they are all impalas all in 2002 i have also talken to other people with them same problem want start reads sercurity on dash wires ground out and hear poping sound and the battery drains from the head lights not turing of or sercurity reads and the lights flash its broken down in my yard no one around hear really knows the problem they say its the sercurity my husband believes its the wiring and it grounds out causing things to happen
04/22/201087000
 My car, a 2002 chevy impala, has an intermittent starting problem since i purchased it at 2006. for every 2-3 weeks, it simply does not crank by turning the key. but after 10 mins, it starts again. i have spent a lot of money to try to fix this issue but it is unsuccessful. after searching on website, i understand this is a very common issue for gm cars and may be related to some electric security issue. therefore, here i am filing the complaint
05/10/20051
 Bought chev impala 2002 brand new, no miles. 2005 began experiencing cooling system problems-running hot etc. replaced radiator, flushed system, replaced thermostat, etc. etc. several times, body control units- lights and locks going crazy, hub assembly/tracking system problems- sounds and pulsating when try to brake or turn, high beam light won't stay on to this date. experiencing smoke from hood-may be a leak which seems to be acommon complaint but dealer put dye in and said they don't detect a leak. no air-freon replaced several times. *cn
02/22/20101120001
 02 impala 3.8 engine would not start. it has done this countless times and i will have to wait 20 or 30 minutes for it to start. my battery is like new, and nothing is wrong with the starter, i've had it all tested. i've read it could be the passlock system or something called the tumbler. my security light comes on randomly even when driving on the highway. i've read that many impala owners cars have cut off while driving on the highway and i'm hoping mine doesn't do the same. my car was a former police car. it now has about 112,000 miles on it. i hope i never had to go somewhere in an emergency or get stuck in the middle of no where at night. i've read several forums explaining how chevy knows about the defect but will not fix it unless you pay about 600 to almost 1,000 dollars. but then when they claim it's fixed, the problem happens all over again. i read from a mechanic that worked for chevy in the past, that they politely ignore complaints regarding this passlock and security problem. i guess no one will take it seriously until people start to get injured or even killed like toyota drivers. must we wait for the death toll to rise before the government steps in to act??? policemen drive these cars although there slowly being phased out with the newer models. a policeman that cannot get to the scene of a crime on time because his car wouldn't start. i guess that's the headline were waiting for before chevy or the government decides to do something about the passlock problem that countless americans are having and gm doesn't want to fix. this is why i will never buy another american car because the parts are cheap and gm could care less. the time to act is before major incidents happen, before people lose their lives, before 5 car pile ups on the highway, before an emergency that gm drivers cannot get to because there car will not start. not after!!! that's toyota's problem now. advice for gm and the u.s. government - get it together!!! *tr
02/24/2010680001
 Lights went out after dark. in a panic, i moved the dimmer switch back and forth until they came back on. it lasted just a couple of seconds, but i was going 60 mph and it was pitch black. this is a 2002 chevrolet impala, 4 door sedan with 68, 000 miles. i have spent several thousand dollars on repairs for this vehicle. seal leaks (oil leaking on manifold) heater went out during zero weather, replaced body control module, pass lock system, traction system parts ( two separate times). these are a few. i bought this car new and put only 68 thousand miles on it in the last 9 years. i believe the lights are a safety issue and should not cost $695.00 to repair. *tr
01/01/19012
 2002 chevrolet impala. the tire pressure light and engine light had to be reset. *dt the consumer stated the check engine light only stayed off for 12 miles the last time it was reset by the dealership. the entire braking system had to be replaced only 2 years after purchasing the vehicle. the rotors cracked on all four wheels. the blinkers would only work if the air conditioner was off and the radio would only work if the blinkers were off and when going up hills. the vehicle would only accelerate to a speed of 10-15 mph. *jb
02/25/2010700001
 I purchased the vehicle used from another dealer in 2003. i started experiencing problems with the security system in november 2005, it would not start sometimes light would flash and after 20 minutes it starts. the problem went away until last november, and then it would do it about 2-3x a week. in february 2009 i had to replace my lower intake manifold gasket, water pump and battery. the summer 09 i had to replace the radiator due to a hairline crack in it. the security system starts to intermittently not start the vehicle again in late sep. 09 about 2-3x per week. in jan.2010 the vehicle doesn't start for me one day after coming out of the grocery store for 25 minutes. since then it does it every morning when i go to take my child to school and i have to wait 10-20 minutes. i took the vehicle to the gm dealer and was told they weren't familiar with this problem and i needed $950 for parts and labor to replace the ignition switch and the bcm. i had the ignition switch replaced by another mechanic and that was not the problem and the vehicle is still doing the same thing. it's frustrating for me and my child. it's scary and dangerous. i'm so afraid that one day or night it may not start and i'm stranded in the streets and may be subjected to a crime or death. i don't drive it at night unless it's an extreme emergency now and this is such an inconvenience. i have to pay for rides at times to get my child to and from school when this car decides not to start so my child won't be late for school or getting picked up from school. i've also had to replace my windshield wiper motor and my driver's side door window regulator. *tr
02/15/2010430001
 Security light comes on, doors lock and will not open manually or electrically. car will not start. service engine soon, brakes, door ajar, lights also come on. red light on stereo flashes, headlamps flash. after waiting 20-30 minutes car will restart. happens often and intermittently. replaced battery. *tr
12/10/2009770061
 The problem is with a 2002 chevy impala. the problem with the car is the passive lock 2 system.. this system locks the car out and keeps it from starting for any where to 15-30 mins at a time. this is a very unsafe thing for me i am a security officer and find myself in areas that i need to get out of and can't because of the car not start do to the failing of this system this is a on going problem with alot of gm made cars from the years 1999-2004 i have done alot of research with repair shops in my area and out of the area. everyone of this place i have called or been to has told me the same thing and that is they get at lest one gm made car with in these years once a month. the problem is a fault in the pass2 system the only way to fix this problem is to take it to a gm dealer or a auto election to fix this and the cost of this is over $500.00 . chevy refuses to do a recall on their problem with this car. and other cars. *tr
12/09/20091302501
 Car starts intermittently, at first once every month or so and then got progressively worst. this problem has been occurring over any an extended period of time (9-15 months, maybe longer). used an independent mechanic the majority of the time (3-5 visits) was never able to identify the problem. however, the independent mechanic was reasonable in his charges. since 10/23/09 started using a gm dealer (a big mistake). they have changed the body control module and replaced the ignition cylinder with passlock sensor. cost approaching $1k and still the same problem though with less frequency (about three times since 11/10/09). contacted gm for assistance and due to mileage (about 130k) they are unwilling to help. only buy a gm product if you don
04/01/2009680001
 I have a safety concern involving unresolveable issues with a 2002 impala ls. due to passlock, my car will randomly not start, thinking that i (the owner) am trying to steal the car. this is a safety issue being that i am a young, unmarried woman, who has to drive in and through rough neighborhoods to get to work and school. this issue could leave me and others stranded at location. and who knows what could happen from there, varying from murder to assault, etc. and if you know flint, saginaw, and detroit michigan, this is a huge issue. the car has been evaluated by three different mechanics, two dealerships, and there is no solution. aside from that issue, the car's traction control turns on at random, the abs brakes turn on, almost causing accidents. this is another issue that can't be resolved by any of the mechanics i've talked to. this is costing tons of money and gm has no solution. gm needs to issue a recall and have these issues fixed. *tr
11/21/200997624
 Tl* the contact owns a 2002 chevrolet impala. the turn signals and hazard lights were inoperative. she installed a new fuse, but that did not remedy the failure. the manufacturer nor the dealer was notified. the current and failure mileages were 97,624.
11/18/2009600001
 2002 chevrolet impala ls 60,000 miles leaves wife stranded due to some security device that does not allow the vehicle to start , no warning signs other than a security light that is displayed for no apparent reason while driving. i have researched online and it seems as though this is a common problem with these cars. the repairs are expensive and don't seem to be a reliable fix this is a safety issue to me. gm should fix it, as it is a obvious design flaw. *tr
11/18/20091
 My 2002 impala wont start everyday i have to get a boost it makes me late for work i go to crank it just click click with all the interior light blinking that's not safe being a father of 2 and running the risk of car not starting after sitting for 2 hours. *tr
10/15/20091500001
 My 2002 chevy impala has a random issue with starting and has left me stranded several times. one time the car quit running while driving leaving me with no power steering or brakes going down the highway! then would not start again for about 15 minutes. on the internet i see where there are thousands of ignition switch complaints on this and several other gm models. this is obviously a gm issue that they have failed to address. leaving someone stranded or even worse stalling while driving is a safety issue. i live in ohio where it can easily get below zero in the winter if my car leaves me stranded, it could be very dangerous. *tr
07/01/2007750001
 Car will not start sometimes. battery is fine. lights work, locks work, etc. battery was replaced twice before realized it was not battery. have to wait 10 minutes and then try again to start car. usually starts after 10 minute wait. if not, have to wait another 10 minutes. security light comes on for no reason at times and then goes off. *tr
09/14/20098000001
 Several chevrolet vehicles in the 2002 range (including my 2002 impala) have a design defect in the body control module that causes a failure in the passlock security system. the failure is intermittent and unpredictable, but causes the car to either not start, or stop running. once the bcm fails, the computer must be restarted to start the car- this means sitting in the car for 8-11 minutes waiting for the security light to go off; regardless of whether it's 110 degrees out, or 10 below. the problem is widely reported on auto forums, so there is no way chevy doesn't know about it. there are even companies willing to bypass the security system (by cutting a wire from the bcm, and routing a wire from another source with an appropriate resistor) to eliminate the problem. a dealer will replace the bcm, but the replacement is the same design as the original, and is just as likely to fail (not to mention running $500-$800). *tr
09/01/2009850001
 1999-2004 impalas have a problem, trac off, service traction system and abs lights go on. this deactivates the anti-brake system and can be very dangerous when driving on a slick road. also without traction control your car will not accelerate, turn or brake and will skid. what happens is gm used cheap wiring or cut too short and these wires corrode. this problem is an easy fix, gm is aware of these problems but refuses to do anything about them. it would be an easy fix but the only thing about that though is that you cant just replace the wires, the wires are sealed in the hub assembly, so you have to replace the entire hub assembly. also there is a problem with the passlock feature, passlock was created to prevent thieves from stealing your car, not to prevent you from driving it.passlock can cause the vehicle to lose power while driving on the highway and may stall. that in itself is a major problem. i suggest you force gm to do a recall before people die because of negligence. and if they refuse to comply, just slap them with a major lawsuit. *tr
08/30/20091245002
 2002 chevy impala ls on many different occasions will not start. i have been researching the problem online since i have sent my car to my mechanic twice for this issue, and he has no idea how to address the problem. i've found hundreds of other impala owners who have had the same thing happen to them, and many cannot understand why a recall has never happened. on this link, there are over 150 similar complaints listed of over 2002 impala owners. please make gm have a recall for this recurring problem that has also been a safety issue since some impala owners have been stranded in bad weather conditions: http://www.carcomplaints.com/chevrolet/impala/2002/electrical/passlock_problem_wont_start_and_security_light_is_on.shtml please take the time to look into this issue on 2002 impalas. thank you for your time. *tr
05/20/20091
 I purchased a 2002 chevy impala ls in november of 2008. the security passlock system begin acting faulty in may of 2008,faulty as in the car won't start if it's too hot outside, when u turn the ignition in the on position you hear sparks and static from the wiring when the security light is on. you have to basically perform magic to get the car to start. and the could take up too 4 hours of sitting wherever you are. gm is practically aware of this very irritating and costly problem and should be held liable. *tr
10/30/20071500001
 It started back in 2002 a few months i purchased my 2002 impala. it was a used car with 15,000 miles. the check engine and low coolant light came on. took it to the dealership and had the water pump and low coolant sensor replaced. a week later, low coolant light comes on again. again took it to dealership and had to replace another sensor. that happen 10 times during the same year. as of now, july 2009, the light is still on. in 2007, my vehicle started to run hot. was told i needed the manifold intake gasket, thermostat and hoses replaced which would of cost me over $1000.00. i couldn't afford it. i got a local mechanic to replace everything which he charged me $300.00. just recently, i've been having problems starting my car especially after i drive it for a while. i'm a single mother who goes to school and work and this is my only means of transportation. this car has been giving me the blues the past few years and i'm sick of it. all this started with about 150,000 miles and currently i have about 168,000 miles. i will get a better, dependable vehicle later this year and i won't buy another gm vehicle again. *tr
07/20/200978000
 Tl*the contact owns a 2002 chevrolet impala. on july 20, 2009, the vehicle failed to start. the contact had to wait ten minutes before the vehicle would restart. the vehicle has not yet been inspected to determine the cause of the failure. she believes that this is a safety defect due to a faulty security system. the vin was unknown. the failure mileage was 78,000.
07/07/2009500001
 2002 chevy impala 7 times in 3 years i had security light issues with this vehicle leaving me stranded i had paid to have this vehicle until i through a fit in december of 2007 gm honored it because the part they put in was faulty. here it is a year and a half later and i have the same security issue this time it cost me 510 bucks and some change. the car has 50 thousand miles. i will never buy another chevy period. since i have been doing many searches on this issue and now see that i am not the only one with the same issue. *tr
06/29/20091624581
 I have a 2002 chevy impala and i have been having problems with my bcm (body control module). sometimes when i start it up it will not let me start it up because that security system comes on. it also failed in general yesterday which i figured this out because i had unplugged my bcm and reconnected it and my car started up just fine. i went to the dealership to find out if it could possibly be that because i am not gm certified. but like any other place they gave me the run around and told me it can be something else and something else but i'm pretty sure its this. i have done my research online and most people have problems with there bcm, once they change it the problems go away. i believe gm should fix this problem for free because its something that only happens on chevy's. i know this because i owned a 2001 chevy malibu and it used to do the same thing. this also has happened to me more then ten times in the past four months and its ridiculous. now i go to see if i can get it fixed and they also told me that if they program it and its not that my money is not refundable and i'm stuck with a car that doesn't work and i loose out around 300-400 dollars. *tr
03/17/2005400002
 Tl*the contact owns a 2002 chevrolet impala. whenever the contact attempts to start the vehicle, the key will turn inside of the ignition, but the vehicle will not start. the contact noticed the same failure three years ago at 40,000 miles. in addition, the security light feature began to flash before the failure occurred. the vehicle has been diagnosed by the dealer and they stated that the body control module needed to be replaced. the current mileage was 101,000 and failure mileage was 40,000. updated 7/23/109 *cn the consumer stated there is a severe problem with the passlock security system and gm does not have a proper fix. updated 07/30/09.*jb
06/12/2009820001
 My 2002 chevrolet impala's security light came on and all of the sudden my car started losing power while driving. lights flickered and a strange clicking noise occurred. sometimes vehicle won't start. *tr
01/13/2009504001
 Turn signal turns off intermittently. work fine most of the time. i went as far as replacing all bulbs as well as the fuse. starts working a couple of months then starts failing again. seems to be an electrical problem. i've learned on the internet that this is a common problem. *tr
06/08/2007240001
 Tl*the contact owns a 2002 chevrolet impala. the contact stated that the vehicle has a pass lock failure, which is a security issue. as a result, the vehicle thinks it is being stolen and will not start. the vehicle was repaired twice by the dealer. there are no recalls for this failure. the failure mileage was 24,000 and current mileage was 64,000. updated 06/24/09. *lj the consumer stated the least chevrolet could is fix the problem if they are not going to issue a recall. updated 06/26/09. *jb
01/17/2009115000
 Tl*the contact owns a 2002 chevrolet impala. the contact stated that when she turns the ignition, it does not recognize the key. she has to wait 10-15 minutes to turn the ignition again before the vehicle starts normally. the failure has been occurring for approximately seven months. in addition, the headlights and instrument panel lights flicker while the vehicle is in motion. the security light also illuminates in the vehicle. the vehicle was taken to a private mechanic, who stated that the fuel pump needed to be repaired. the relay switches run through the fuel pump. two new relay switches were installed at the contact's expense. the dealer stated that there were not enough complaints to issue a recall for this issue. the failure mileage was 115,000 and current mileage was 126,651.
02/16/2007350001
 2002 chevrolet impala ls/ 3.8-v6 the problem started with the ignition switch. it caught on fire. took in to dealer, after it was replaced, another problem surfaced.. we keep getting the run around at the dealer..the car intermittently starts. when it wants to. the dealer that i brought it to said he was 80% sure that it was my bcm (body control modules) and he would have to reset my radio. the two repairs would run me about $1,200 and that isn't even 100% guaranteed that it would remedy the problem. what a way to conduct business. i can't believe there are no service bulletins on this.. in doing some research i see the problem is quite familiar on models of the same platform.. i'm at my wits end with this problem.. the car does finally start after sitting there for 10 min or so.. my issue with this is! i'm happy to pay if the problem went away but non of the g.m dealers i've contacted seem to be upfront regarding the matter, and i quote bring it in we'll take a look at it that's it! how about fixing it? i reply.. well we don't know what's wrong with it.. the car does not do it all the time, but a lot of the time.. usually at the most inopportune time. the problem does not seem to be a new one it's happening a lot.. i'm sure a design flaw. i'm just scared of another fire. *tr
05/08/20091040001
 Passlock system failure on 2002 chevrolet impala ls. my wife became stranded late at night due to the passlock system failure, vehicle would not start. it took almost 30 minutes to eventually get the car to start and it is now happening more frequently. an internet search turned out literally hundreds of complaints about the problem. *tr
05/15/20091
 I have a 2002 impala. the problem is with the electrical system. specifically, the security light comes on, the door lock fuse blows, clicking noises from the passenger side fuse panel, and on multiple occasions the starter will not turn when the key is placed in the start position. this issue can easily be found elsewhere on the internet. we have had this car since sept 2003. no issues until the last 7 months. the problem has become more frequent and sometimes disconnecting and reconnecting the battery several times fixes the problem. it is a very frustrating experience having to reboot the bcm by disconnecting and reconnecting the battery all of the time. my concern is eventually the electrical system will completely fail or worse cause an electrical fire. others who are dealing with the same issue are spending hundreds of dollars in parts replacements only to have the problem return a couple of weeks later. this security problem has to somehow qualify as a recall with chevrolet/gm. currently, i am still able to manipulate the electrical system in order to get the car to start. i'm really not looking forward to taking the car to the dealership and be charged enormous fees for parts and labor knowing that this problem will return later on like others have experienced. please find a way to force gm to do a recall on this problem. *tr
07/01/2007998001
 Faulty system cause anti-theft mechanism to activate intermittently during a normal start attempt. the vehicle's message indicator will flash security/battery/service vehicle soon despite having a new battery and a well maintained car with a clean history. the messages always flash together in a cycle, and is always accompanied by the symptoms below: during the above condition, the vehicle will neither crank nor start, or the vehicle will start, with the above indicators, and the radio will lock as well as the disabling of the air conditioner, heat and ability to defog/frost. this creates a dangerous driving condition whereby the windows fog dramatically, completely obstructing my view. the defect has also created a dangerous situation for me in cases where i've had to turn off the car on the shoulder of a highway and have been unable to restart it, and in one instance was subsequently grazed on my arm by a passing car after i exited my vehicle. several mechanics have linked it to either a faulty passlock sensor, faulty bcm or bad wiring, all of which i was told should last at least the life of the engine, as it is not included in the maintenance schedule. the car has not been modified from it's original assembly and has never been in an accident or other damaging circumstance. the vehicle has also followed its maintenance schedule to a t. the problem has gotten progressively worse and more frequent (several times daily as of 9 months ago) since the initial date of incidence, but because of financial hardships, and uncertainty from representatives at several chevrolet dealership service centers, i have been primarily using other means of transportation until i can cover what will be an exorbitant cost to repair. *tr
12/01/2007400001
 We are the owners of a 2002 chevrolet impala ls. we purchased the car new in october of 2001. it has been lightly driven and well maintained. it has had two major repairs; the first being a recall of the steering system, the second, a failure of the catalytic converter which was covered under federal law and replaced. today, i found out that there is a safety recall for possible fire from dripping oil. that is the basic history. for about a year and a half, we have had a frightening issue with the car. you turn the key and nothing. a light that says security flashes three times over and over and you cannot start the car for ten minutes. gm's passlock system, which i believe malfunctions, thinks the car is being stolen. ten minutes later, you can start the car. the problem is even in the manual for the car. gm admits that, but they say it shouldn't happen as much as i have it happen, like one time is ok, but the 5-6 times out of 10 that my car won't start is exceptional. ten minutes is a long time with a sick child, alone in a dark place at night, in an emergency of any kind. it is a terrifying safety issue and i have read thousands of complaints all over the internet. gm offered me a coupon towards a new car. i know this is a known problem because it is in the manual and people are frightened and scared about it. this should have been a recall a long time ago since people are being stranded with a car with no fuel supply. due to the car's computer somehow malfunctioning and thinking the car is being stolen, the passlock system reacts by cutting off fuel supply for a designated period of time, in this case, 10 minutes exactly. gm should be ashamed of themselves for having this issue and doing nothing. *tr
04/17/2009600001
 Passlock sensor issues. sometimes it just won't start and then i wait the 8-10 minutes for it to reset and then it will start. been told by the chevy dealer that it will be about 800.00 to fix it. i am also having problems with the sensor in the abs wheels going out. *tr
04/13/2009800001
 Car does not reliably start. my wife has been stranded with our daughter while waiting for the car to start. gas gauge does not work, turn signals go out without warning. there is no way to tell when or where this problem will occur. am fearful of my wife being stranded in a bad area while waiting for the car to start. has been happening for approx. 2 yrs. *tr
04/02/2009700001
 2002 chevy impala 3.8l purchased used in dec. 2004 w/ 65,000 miles. where to begin... flooding in floorboards due to clog underneath windshield, three sets of rotors/brakes, clunky noise in steering shaft (replaced twice by dealership) still having same problem, catalytic converter replaced after dealership tried to charge me nearly $1000 to replace; covered by gm as harry green chevrolet was 'unaware' of replacement policy?!? new struts, numerous alignments/balances b/c vehicle still shakes and shimmys at 60-65 mph; must drive about 75-80 mph just to keep this to a minimum! bcm replaced twice by dealer, security issues won't allow car to start for 15 mins. each time, which is very inconvenient. sooo many problems and complaints with these 'quality' gm vehicles, and yet they do nothing to resolve them, except hold out their hands wanting more $$$ from american taxpayers to keep on making junk! and now the newest of a long line of recalls/problems is that there is a fire hazard for leaking oil on the manifold! all of these vehicles need to be recalled due to the numerous safety concerns and consumers are sick and tired of general motors obvious disregard for safety and reliability! *tr
02/20/20091000011
 Having problems with passlock security system it has locked and will not let me start my car. *tr
03/13/20091
 This is a pass-lock problem. randomly the pass-lock system on the 2002 chevy impala i own will not allow the car to start. i wait 15 minutes and the car starts. my understanding is that this is a common problem with the chevy impala and it causes me lots of problems. i am late for work, late picking up people, sometimes it happens when i run errands so i have to sit in the parking lot and wait for it to reset. a huge waste of my time. the reason why i am writing today is that it just happened this morning and i have finally reached the end of my rope. *tr
07/01/2007750001
 There were no events that lead to this failure. with all fuses operational, i do not have any dashlights illuminated at night. i have to use my cell phone light to place over my speedometer cluster panel to view my speed, gas levels and any warning lights. this has been ongoing for a little over a year. when my daytime running lights are on, they blink constantly and other drivers think i am experiencing an emergency. if i use my interior lights, they flash like i am trying to signal for help. same if i open the visor to use the lighted mirror. i have not had this repaired since gm will not guarantee a resolution with a repair. i cannot afford to keep giving money to gm dealerships without a repair. this is very dangerous for me at night, i cannot use my cruise control everywhere. my traction control will not disengage either. *tr
11/25/2005600001
 Approximately 60k miles, pass lock light came on. dealer said it was common in impalas, would cost $1500, needed to replace computer module which runs the entire vehicle. started having starting issues, air bag malfunctions, power door locks not working, wiper & window malfunctions, trunk opening on its own, etc. took to mechanic, said same as dealer, has seen a number of impalas with similar problem. car randomly does not start, airbag malfunction, and doors not working. *tr
01/23/2009700001
 Tried to start my car and i thought someone was after me. when i got in the car to start it, it wouldn't start. luckily no one was there. mechanic said that the tumbler in the key system is bad and that this is a very common problem for impalas. *tr
10/24/2008770001
 When driving at night and using the high beams, they go out after awhile. nearly crashed until i could slow down enough to safely stop! by moving high/low beam lever, i was able to get headlights to come back on in the low beam position. in checking nhtsa web site, found this is a problem general motors is aware of but expects owners to pay for repair of poorly designed part. *tr
09/19/2008323013
 Tl*the contact owns a 2002 chevrolet impala. the contact attempted to exit his vehicle, but was locked inside the passenger compartment. the radio displayed locked and he could not exit the vehicle through the doors nor the windows because the electrical system failed. the representative at the dealer stated that he owned the same year, make, and model vehicle and had experienced the same failures. the dealer diagnosed the vehicle with an electrical system defect and repaired it at the estimated cost of over $1,400. the failure persisted and the vehicle was taken back to the dealer. they replaced the key switch at the cost of $492.13 the failure mileage was 32,301 and current mileage was 32,328. updated 020209 *bf the windows would not roll down. updated 02/03/09. *jb several components within the electrical system were replaced and the security light illuminated twice. updated 02/20/09. *jb the consumer was informed an intermediate shaft was needed at a cost of $300.00. when the steering wheel was turned, it made strange noises as if it were about to break. updated 0423/10.*jb updated 04/29/10.*jb
05/19/2008133000102/23/2002
 Tl*the contact owns a 2002 chevrolet impala. at least once a week, whenever the contact attempts to start the vehicle, the security light illuminates on the instrument panel and the vehicle will not start. the vehicle loses total power. she has to disconnect the positive battery cable and then reconnect the cable. after she waits for it recharge itself, the vehicle will start immediately or two hours later. the dealer stated that the body control module needed to be replaced at the cost of $445. the failure mileage was 133,000. *updated 10/20/08 *bf updated 10/21/08. *jb
07/15/200745000
 Tl*the contact owns a 2002 chevrolet impala. whenever the contact attempts to start his vehicle while the security light is illuminated, the vehicle will not start. the dealer stated that the ignition switch needed to be replaced. the contact has noticed the failure since purchasing the vehicle. the current mileage was 62,000 and failure mileage was 45,000.
08/12/20081
 The passlock seems to be failing on my 2002 chevy impala..74,000 miles. when i attempt to start it, nothing happens, and i have to wait 10-20 minutes before i can start it again. this has happened 3 times since march 2008. *tr
08/08/200850001
 On many occasions, car will not start after sitting for several minutes. this has happened since new and it has been in the shop many times to be fixed. lots of money spent and no resolution. leaves my elderly parents stranded and could result in major issue if in the wrong place. someone needs to address this issue - gm is not!!! *tr
07/30/20081
 Car would not start changed passlock and still will not start. security light is on, radio is locked and the chevy dealership does not know what is wrong with it, they are guessing that is the bcm and the sdm but they cannot promise that it will work. *tr
07/31/2008640001
 2002 chevrolet impala ls - security/passlock system problem - summer 2007 - took in to chevrolet dealer (since out of business - palm bay chevrolet in florida) because security light would come on at times, eventually disabling car for short periods of time. first repair, bcm replaced - same issue two months later - ignition cylinder replaced - two months later, security light would come on again. dealership out of business that did two original repairs for 1200.00 - today, security light was flashing and car would not start. looking online, this is a very common issue with impalas from 2000 - 2005 - why is there no recall? *tr
06/13/2007760001
 Initially started with the engine not turning over. full battery power, put car in n to start, nothing. put car in emergency park to start and it did. this happened repeatedly, with no warning. now the car starts every time. the problem now is interior/exterior lights flash like strobe lights every time i start my car till the time i turn it off, so i can't drive at night. the security light pass lock issue interferes with the a/c compressor and will blow hot air. a constant clicking from the relays in the passenger side fuse box. why is it many gm dealerships across the country cannot diagnose this when consumers have brought in the vehicle for assessment. check out the website of carcomplaints.com for more of the same issue. fellow impala owners; lets file class action law suit again gm to get this resolved. but sadly it will take one death or more for any action from gm. the american way is lets do something after the fact and not be proactive to prevent. *tr
07/19/200850000
 Tl*the contact owns a 2002 chevrolet impala ls. while waiting in a line, the contact turned off the vehicle and it would not restart. the vehicle had to be towed to a mechanic and they found no failures. the contact believes that the failure was due to the pass lock. the vin was unknown. the current and failure mileages were 50,000.
06/15/20071
 At random times, the car will not start when the ignition is turned. there is no response from motor at all. the security light will flash on the information center display when this happens. after waiting 10-20 minutes the car will start. the first incident occurred about 1 year ago and has been occurring at random times ever since. vehicle was taken to a gm dealer service department after the first time it occurred and they were unable to diagnose the problem. since then i have noticed that the fan for the hvac system will not work at times and the security light and other lights will appear on the information center display at random times. *tr
05/20/20051
 I own a 2002 chevy impala. on 5/20/05 the security light started coming on and would remain on. the security light continued to come on and now the car would not start. it would take 10-30minutes before i could start the car. i took the car to a dealership and they replaced the ignition cylinder. on 6/15/05 the same exact problem started up again. this time the dealership installed a new starter. on 7/16/05 same problem arose again with security light. a diagnostic was done and codes came up from a notice from gm (8/04). the code #'s were b2958 and b2960. the code said to repair poor terminal connections at body control module. the security light continues to come on and car does not start. this continues on/off from 9/11/05-11/28/05. on 11/28/05 the ignition lock/sensor is replaced and the pcm is reprogrammed. and i am given a new key. looks like at the moment the problem is solved. well today 7/17/08 i notice that the security light is back on and i begin to cringe because of what i went through in 05'. i get online to see if anyone else is experiencing the same problem and i was shocked to see the # of complaints from disgruntled customers about this security light. this is an outrage! gm by now is well aware of the problem with this security light going on. it would seem to me that there would have been a recall notice going out to chevy impala owners. i have contacted gm. my complaint is on file. i have 2 file #'s. one for in 2005--# 1-344203027 and a new one just started today (7/17/08)--#-71-645955981. please google chevy impala and security light problem and see the list of complaints that come up. this is an absolute disgrace! i feel that this is something that needs to be looked into asap. thank you, cheryl evans *tr
06/25/20081300001
 When the car starts, security light appears on dash, a/c malfunctions, trunk opens automatically, radio displays locked out message, lights flicker off and on, quick clicking sound on passenger side of dashboard. the car has a 50/50 chance of starting. *tr
05/14/2008900001
 20002 chevrolet impala, frequently does not start about one in every ten tries. i have taken it to two different mechanics one said could find nothing the second time i left it at the garage for a week and a half before it wouldn't start for the mechanic. he checked the codes and they said it need a new ignition switch. i am reluctant to install a new switch because of all of the complaints with this year and model car and in many cases a new switch and computer did not correct the problem. *tr
12/01/2002100001510/05/2001
 Tl*the contact owns a 2002 chevrolet impala. the contact stated that the vehicle would not start. the dealer changed the bcm module; however, the failure continued to occur. the dealer then replaced the bcm module again. approximately six months later the failure occurred again. as a result, the power windows were inoperable. the mechanic stated that an electrical short caused the failure. they replaced the wires however approximately one month later the failure occurred again. as of april 14, 2008, the dealer had not repaired the vehicle. the failure mileage was 10,000 and current mileage was 121,000.
03/01/2008156303006/06/2002
 The air bag light began illuminating with the radio locking out on our 2002 impala at 15,630 miles. love chevy hummer reset the computer. later the same problem recurred. at 16,009 miles love chevy hummer replaced the inflatable restraint sensing and diagnostic module. later, the same problems recurred many times but, we found that we could reset the computer by shutting the car off, opening and closing the door and restarting the car. at 23720 mile the car was taken back to tuscaloosa chevrolet. the computer indicated the problem was the body control module. it was reprogrammed. several weeks later the same problems recurred over and over. we took the vehicle in to barkley pontiac, cadillac, gmc. the computer code indicated a body control module wad needed but that since the car was out of warranty i would have to pay for it. it was not repaired at this time. while driving at night the headlights went out. i was able to get them back on by flashing the low beam / high beam leaver. notified general motors customer relationship specialist spoke with carley leblanc. (service request: 71-437167435). after several emails and phone conservations we were told us to fix it ourselves if we were so concerned. we sent addition information to carley leblanc and later angelina moncivais contacted about our complaints. after several more emails and phone conversations angelina said she was not able to help us. in january of 2008 all warning indicators started cycling and the warning bells started ringing. on february 6, 2008 the impala would not start. i charged the battery and on february 15, 2008 took it back in to tuscaloosa chevrolet. after another diagnostic check was told the body control module would need replacing at a cost of nearly $600.00. called gm asking for help since the same problems with the car have occurred since it was purchased new on june 6, 2002. after about 2
02/16/200810
 On a 2002 chevrolet impala, the security light comes on while driving. following this event various electrical abnormalities occur. dashboard warning lights all flash together, dash goes dark. sometimes when you start the car the security light comes on and the headlights flash as if they were icc flashers. there are numerous complaints about this on the internet. chevrolet doesn't seem to have any finite fix for this and randomly replaces the bcm and ignition switch as possible causes. most people report having the exact same problem over again several days later??? due to this erroneous reporting i thought i had a battery problem and the garage changed my alternator. at a cost of $306 dollars. which i now believe was totally un-necessary. *tr
01/28/2008126750504/27/2007
 On 01/22/08 while driving, the security light appeared in the message center on the instrument panel. when i stopped the car, turned it off, and restarted, all was fine and the light remained off. the following day, after driving approximately 10 miles, the security light appeared. this has happened a total of four times, most recently on 01/27/08. when the light appeared, the headlights dimmed for a moment. when i stopped the car, the lights on the radio were extremely dim. on 01/28/08, i went to start the car and the battery appeared to be dead. an attempt to jump off the car was unsuccessful. this seems to be related to the very common passlock problems on other gm products. *tr
01/01/2006600005004/01/2002
 Tl*the contact owns a 2002 chevy impala. the contact stated that the vehicle would not start when the security light illuminated. in addition, the failure occurred intermittently the last three years. the dealer replaced the ignition and pass sensor; however, the failure continued to occur. the current mileage was 96,000 and failure mileage was 60,000.
12/09/2007400004
 Dealer says i need a new electronic body control module.( $1,100.) abs light on and off, traction light on and off, security light on and off, car would not start 4 times. trunk opens on and off. service writer told me it is not common. while picking up my car,i refused to have the ebcm replaced, another customer called in with the same problem. mechanics who work independent have told me the maintenance programs gm requires are a major rip off. a class action suit needs to be started against gm for destroying the moral of the auto consumer. i have seen others post that they had the module reprogrammed. others have had it replaced for $400-500. service writers should not be on commission this gives them a rip you off mentality! gm dealers are scum chevy is scum. *tr
11/23/200701007/07/2007
 Was stranded for about 30 minutes because car wouldn't start on my 2002 chevy impala the original security system passlock doesn't let the vehicle start. has happened several times about 10 and i have only had this vehicle for 4 months i have read some forums in the internet and it's a known problem with gm and a lot of people have this problem and a risk since they are trying to fix it by working by the steering wheel and trigger the air bag. some people say it could be the bcm i don't know but gm does. *tr
10/01/2007100000110/01/2003
 Tl*the contact owns a 2002 chevrolet impala. the contact stated that the turn signal lights work sporadically and the vehicle shuts off and on intermittently. he stated that the failure was due to an electrical failure. the dealer stated that nothing could be done because the vehicle was out of warranty. the manufacturer has not been notified. the vin and engine size were unknown. the failure mileage was 100,000 and current mileage was 102,000.
08/30/20077000010006/01/2004
 Security light coming on and passlock failure. i would like to know why gm is not fixing this problem when so many people are having them. my security light will only go off if i shut the car off and restart it. the lights blink, and from what i am hearing, soon i will not be able to start my car. *tr
01/15/200740000810/12/2002
 Tl*the contact owns a 2002 chevrolet impala. while driving at any rate of speed, the head lights would shut off without warning. the contact stated he would have to turn headlights from high to low, to get them to illuminate. the dealer stated that they have never heard of the failure. the failure mileage was 40,000 and the current mileage was 46,000.
07/04/200678000100003/18/2006
 Several times i would go to start my car and the security light would be on in the message center. the car would not start. it did nothing like a dead battery. i would wait about 15 minutes and try again. sometimes it would start sometimes it wouldn't. it was doing this 2 or 3 times a week. on sept. 9, 2006 i came out from shopping and it wouldn't start. i waited for 15 minutes and still nothing. i did this for an hour. then i called a friend to come and get me. i went back to my car which is a 2002 impala, the next day, still nothing. the next day, still nothing. i called a tow truck to the dealer to get it fixed. also my power door locks had quit at the same time. i was told i had to give them $100.00 just to look at it. 3 hours later they called and said that i could pick up my car. total cost towing $59.00, dealer $496.95. i am disabled and only get $600.00 a month from disability. now i have no money for my living expenses for the month but the car is still doing the same thing. on the 1st of oct. i went out to start my car and guess what it won't start. since this was a sunday i called the dealer on monday morning to tell them that it was not fixed . it was still doing the exact same thing that it was before they supposedly fixed it. by the way when they supposedly fix it they replaced the bmc. now they want another $100.00 to look at it again. the part was guaranteed but not labor, i could not afford another bill like the last one, i just hope it starts when i go to the dr. it starts only when it wants to. my husband just had brain surgery, i have had 5 surgeries on my spine, i need a car that i can depend on to start. never had a problem with it. i will hold chevrolet responsible if any thing happens to my husband or my self because the car won't start. after i took the car to the dealer i came home, looked on the internet under chevrolet impala 2002 and found 100's of service bulletins on the very same problem. why isn't any thing being done about this. *tr
07/04/200744900104/01/2003
 Was waiting in terminal for my ferry home...tried to start car when asked to move onto ferry...nothing car would not start .. just dead...tried to start with two different chargers..no luck.. called bcaa .. missed ferry...finally back in car to wait for aaa talking to husband who asked if windows worked and radio? yes windows did but hadn't tried radio...went into car turned on ignition to start radio and car started right away...no hesitation...had to leave on while waiting for last ferry home and during the trip across the straight...got home turned off car...tried to start again...no problem started first time...still haven't found out what the problem was and how to fix it. *ak
02/05/20051000006009/01/2004
 My car was running one day when i was in a store and i came out and got in and it was dinging and lights were flashing radio didn't work fan was not as strong as usual. and once in awhile i won't even have lights unless i hold in the brights switch. but that was just the start it got more frequent that this would happen then, it wouln't start i would try for hours to get it to start i would have to disconnect the battery and wait and then even after doing this it might not start. and then just driving down the road it will ding and flash raid shuts off says locked what what is this now. so i will stop shut off wont start, finally starts then none of the gauges work or radio or even the a/c. i have lost two jobs because of my car not starting and being late for work or not being able to make it cause it wont start. now i have taken it to about ten dealer ships , well every place tells me same thing there is nothing wrong with your car. may 30,2007 was the worst time with my car, it was raining really hard, my car started to act up like usual my a/c wouldn't work it was really humid and about 85 degrees and i got to a town and shut off the car and disconnected the battery as usual also and nothing happen and this went on for 2 hours and still nothing happened the worst part about this is i had my 6 month old daughter with me, my fiance is out of town we are an hour from home and my friend has a flat tire and my parents on vacation i had no ride or any body to call and i couldn't call a tow service because i only had $10.00 to my name i had to bundle my daughter up in her blanket and start walking home, i walked for about 20mins before any one stopped to pick us up. i am so sick and tired of this happening and would like this problem to be resolved but i don't think it should have to be at my expense when it obviously is not just happening to me! please please help me !! i just don't know what to do!!! akl *tr
03/27/200763500209/18/2001
 Car does not turn over. every six months or so the car does not turn over. there were no indications that it would not start. aaa was called and stated it was the starter. next morning, car started right up. diagnostic test indicates that it is electronic .and should be a recall. diagnostic codes p1626, 1064. *ak
11/26/200681555701/24/2006
 The following matter is a potential disaster waiting to occur. i have informed gm by mail and telephone. i have went to the chevy dealer only to come out with my key five hand held transmitter to stop working. i have sent letters to the dealership that sold me the car. t the security system shuts down the vehicle at random times automatically. continuous problems: security light on message center continues to flash security service vehicle soon, - battery the security system automatically, continuously attempts to shut down my car this security system also unlocks my trunk the handheld transmitter does not work after replacing the battery after the chevy dealer checked the problem i have to unlock the doors manually the lights flash and the message on the radio panel says locked i cannot use my car, it will not start - engine light comes on - all lights go out while driving , this faulty pass lock theft deterrent system, automatically comes on and shuts my car down when i pull over to the side of the road and turn the engine off. it will not turn on again, only the check engine light comes on. i had the car inspected today at a chevy dealership and the results was, replace the control module at $325.00, first, then i can program the key five transmitter. replaced transmitter battery and car battery i conclude that gm has the monopoly on vehicle parts and service all in the name of technology and cost the consumer a tremendous amount of repairs on top of the cost for the vehicle. consumers should not have to pay for a service that they cannot repair at any shop in town. for instance, i can take my transmission issues to almost any transmission shop, however, i cannot take my manufacturer built- in security system to any shop. they will not touch it just because it is manufacturer built. i want the laws changed. *jb
10/30/200640080205/20/2006
 Driving when all warning lights came on, then the battery light stayed on for a short period. it did not effect the car performance but it did reset the clock on the radio as if the battery had been disconnected. another time the traction control and abs brake lights flashed and the radio pulsed. the security light remained on as i was moving forward out of a driveway the vehicle stalled but immediately restarted and all the lights cleared. *nm
09/01/200612750010
 2002 impala ls with serious electrical problems. the first problem started with the turn signals going out. then the radio would not go off even when the keys were out and doors locked, and sometimes does not work at all. automatic door lock no longer works. when trying to start the car, i have to turn the key several times and then wait for it to finally start. the interior lights flicker. the headlights don't always work - i try not to drive at night because i never know when they'll go out. the instrument panel works about half the time, so i don't know how much fuel i have or how fast i am going. the message display goes between security, high beam out, service engine soon, when it's working. there seems to be a new electrical component that goes out each day. *jb
08/21/200646000106/20/2002
 Car would not start. thought it was the battery or possibly the alternator, but it turned out to be a failed body control module (bcm). our car had only 46,000 miles when this occurred. there should be an official recall on the bcm given the numerous bulletins and complaints concerning the bcm before someone's loses his or her life as a direct or indirect result of its failure. *jb
05/31/200648000103/15/2002
 Dt*: the contact stated the headlights failed without warning. the dealership was unable to duplicate the problem. the manufacturer has been alerted. updated 6/16/2006 - when the high beams were used the dash lights went dark. *nm
12/01/200557000105/15/2004
 Body control module (bcm) failed after 57,000 miles. the other computer that resides in the same housing is covered by a 80,000 mile warranty, where as the bcm is not. there are numerous tsb's that are posted concerning failure of the bcm. there are many people who have similar problems and many sources are available by researching the internet. the technician at the dealership even said that impalas are notorious for problem with the bcm. general motors says that it is not covered and therefore will not cover the replacement costs of the bcm. if so many people are having problems with this year model (2002 impala ls) then why hasn't anything been done by them. i am thankful that my car did not shut off on the highway and did so in my parking lot. *nm
05/01/2004500012
 2002 chevy impala ls car stalls at highway speeds, often after hitting large bump, resulting loss of power brakes and power steering is dangerous. full text of correspondence with gm, postings on line and search of tsb is available. *nm
07/15/20022
 Problem with message center, security lite comes on then battery lite, then service vehicle soon, then air conditioning would not turn on, started funny, did not start turning over when i first turned the key it started to turn over about 1 sec after turning the key and started ok then. all of this happened a the same time for the first time. prior to this i reported a popping/snapping noise when you turned the key. the chev dealer said this was normal (3 weeks prior to the problem).
07/01/200520
 Headlites go dim and then get brighter, this happens off and on, by themselves.
07/03/200566000112/31/2004
 Dt: the rear of the vehicle caught on fire. the engine was not destroyed, but the seats were down to the wires. the vehicle had just been parked when he noticed a spark come from the rear driver side. the vehicle has not been inspected, but the insurance company states they are going to inspect it. the back windshield shattered before this, approximately three months prior. the vehicle was idling erratically before the vehicle caught on fire. the manufacturer has not been contacteed but according to the dealership they have to determine if the vehicle is still under warranty. the fire department did respond. they thought it might be because of electrical wiring. the police did respond, but did not file a report. this happened july 3, 2005. *nm
11/18/2004111/13/2001
 Both left and right hub bearing assembly have been diagnosed as loose. an independent repair shop advised that both need to be replaced before an alignment could be performed. john wigant of walker chevrolet told me, prior to a written statement, that both sides exhibit a worn out diagnosis, but that only one side should be replaced now and that the other might never need to be replaced or it could get worse. in a written statement from john wigant of walker chevrolet, i was informed that only the passenger side bearing should be replaced. i have had other problems with rotors that literally shook my front end and steering column during the warranty period of 36,000 miles. and the intermediate shaft has been repaired and replaced 3 times. the last time it was reported on november 18, '04 and not repaired until december 30, '04 at 53,267 miles. i have been advised that replacing these hub bearings will cost me about $1,000.00 to repair. i have read another complaint in nhtsa files that a same year impala front wheel or axle fell off and caused a driver to veer off the road. i feel that the past rotor and intermediate shaft problems have exasperated this wear and caused it to be a bigger problem. i have had problems with the electrical system, speedometer cable, radio, and rear window. all have been serviced, but continue to exhibit the same problems that existed before repair or replacement. *jb
05/01/2002316999905/01/2002
 My 2002 chevy impala ls has had a problem, since buying it in may 2002, with the headlights dimming to the point of cutoff then coming back to full intensity in a rapid fashion. i have had the alternator, battery, belts, cables/wires checked but to no avail. i do notice that if i accelerate sharply, over 3000 rpm, the problem goes away for a while, suggesting there is a charging problem. this problem is intermittent, but is increasing in frenquency as my odo reaches 23,000 miles.
05/09/200334860702/13/2003
 I wanted him to check my driver side back door because it wouldn't open very easily at times, and the window to that same door would not open at times. also, my trunk wouldn't open when one would use the trunk release button at times. i also had him check my dimming headlights, my steering which had a jerk in it when i went around curves, clicking sound in engine and an over all check since my warranty is about to run out in 1,000 miles. turn out-after leaving the dealer my air conditioner was humming like a helicopter, my brakes were horrible and grinding and the car feels like it has no get up and go power. i took my car to brake check after leaving because when the dealer did the overall check of my car they said i needed a front brake job. and they wanted to charge me over 200.00 dollars. the dealer told me it was not covered under my warranty. well brake check took off all four tires and found that my problem was due to left and right caliper problems on the inboard side and left rear hard wear problems and wear on the outboard side. the caliper is engaging but not disengaging and caused my pads to wear out and my rotors are ate up. the pads are not worn evenly which is definitely a sign of caliper problems. also, the dealer upon the overall inspection of my car said that my intake gaskets were ruined and leaking coolant. they said they replaced them, however i am afraid that there is further damage to my vehicle that they are not telling me, just like my brakes. due to the fact that steve at lone star told me that it was caused due to lack of oils changes and gil said it was a problem with the gaskets being improperly seated from the factory or just a defect in the gasket. well is this why my car has no get up anymore? my car also made a grinding sound when hitting bumps under the right front fender area that nothing was done about and my headlight problem they said was due to a faulty battery cable. *nlm
03/13/20034092504/10/2002
 The car stalls on the freeways or side streets without any warnings, and i lose control the power of the car and the brakes. it happened several times and the dealers are not able to repair it. *nlm
ELECTRICAL SYSTEM - BATTERY
10/06/2005101/01/2002
 The ac delco battery post came off of the battery. the clamp and cable were tight, the post was eaten in two from the inside. *nm
07/15/20022
 Problem with message center, security lite comes on then battery lite, then service vehicle soon, then air conditioning would not turn on, started funny, did not start turning over when i first turned the key it started to turn over about 1 sec after turning the key and started ok then. all of this happened a the same time for the first time. prior to this i reported a popping/snapping noise when you turned the key. the chev dealer said this was normal (3 weeks prior to the problem).
10/03/2004450003
 When the consumer accelerated from a stop he heard a clicking noise. *nm the transmission had gone out. the battery had gone dead and had a crack in it. also, while the vehicle was in motion, going 65 mph in cruise, the motor suddenly sped up then slowed down and a grinding noise was heard. *sc *jb
ELECTRICAL SYSTEM - IGNITION
12/18/20071450001503/22/2002
 Tl*the contact owns a 2002 chevrolet impala. when the vehicle is parked for an hour or less, it fails to start. the contact stated that the ignition memory was blocked. the vehicle was taken to the dealer and they reprogrammed the computer several times; however, the failure persists. the current mileage was 149,000 and failure mileage was 145,000.
06/01/200763000102/24/2005
 My ignition coil (?) became stuck/frozen and would not turn - thus the car would not start. $700 later, i got a new ignition, but now my lighter doesn't work, half the lights on the dash no longer work, equipment was not bolted down under the hood and for the cost of this repair, at least the workmanship could have been a little better. this same problem has been reported on many chevy products that i have found on line and still no recall ... i guess it will take a few people dying before this turns into anything like that. *tr
08/01/200555000104/01/2004
 Tl*the contact owns a 2002 chevrolet impala. the contact stated that the ignition switch, alarm, and security lights have stopped working. the vehicle is disabled and fails to start. the dealer stated that she needed an ignition switch and the module replaced. the manufacturer notified the dealer where the vehicle was purchased. the dealer offered 10% off of the repair cost. the current mileage was 90,000 and failure mileage was 55,000.
04/20/2005302155609/03/2004
 When getting into my car i go to start my car and nothing happens. i have to wait for 10 minutes before it will start. the security lights comes on when driving down the road. it could cause a serious accident if someone did not know what to do. no one can figure out what the problem is when the car will not start and the security light is on. it is a manufacturing defect in the security system. there are several people that have the same issues with this. some people have to wait 30 minutes before their car will start. this could put a woman in a serious situation. we need to find out what is the problem and i hope someone can help. *jb
07/15/20022
 Problem with message center, security lite comes on then battery lite, then service vehicle soon, then air conditioning would not turn on, started funny, did not start turning over when i first turned the key it started to turn over about 1 sec after turning the key and started ok then. all of this happened a the same time for the first time. prior to this i reported a popping/snapping noise when you turned the key. the chev dealer said this was normal (3 weeks prior to the problem).
04/13/200553000304/12/2002
 2002 chevy impala the security light goes on when driving. after a short period of time when driving this way the car will not start after being turned off. a friend who has a newer impala has had secuirty light go on while driving and the engine totally shut down . very serious implications could arrive if on highway or bridge and car dies.
06/04/200464975310/15/2001
 Vehicle fails to start - motor does not crank, starter does not engage. tests show battery, starter, alternator circuits are good - no error codes given. vehicle engine runs rough and the gas mileage has decreased considerably. local mechanic states that general motors is having a problem with the computers overwriting its own code and therefore causes problems, such as this, with the vehicle. vehicle starts occasionaly at best. vehicle is unreliablbe - cannot trust it to start when needed. going to call dealer to check if there is a silent recall to correct the problem. otherwise, will attempt to use nhtsa service bulletin #00214a to try to get program reloaded into vehicle's computer without charge though i expect very little help, if any, from a dealer.*ak
06/01/200332000402/28/2002
 While traveling on a residential street the car cut off without warning. the next week while on the highway traveling at 70 mph the car cut off again which was very dangerous. once i got it started it cut off about 4 more times before i could get home. the dealer replace the fuse box. now about 7 months later the problem is happening again. i informed gmac and they told me to go back to the dealer. i guess so they can have another chance to hurt someone this time.*ak
05/15/2002
 At 45mph the vehicle shuts off with no warning and will not start back up. cause unknown. dealer notified.*ak
ELECTRICAL SYSTEM - IGNITION - ANTI-THEFT CONTROLLER
09/17/2009640001
 I have a 2002 chevrolet impala whereas i believe the passlock ignition is defective. after searching the internet, i have found that there are numerous complaints about the car not starting. the failure occurs when trying to start the car by turning the key. nothing has been do to correct this failure. *tr
12/25/2009780001
 I have a 2002 chevy impala and quite often the car will not start and displays the security light but after leaving the key in the on position and pressing the lock button on the vehicle the car will start 10 minutes later. i had to take my daughter to the er because of a bad cut on her finger which was bleeding profusely and we got in the car and it wouldn't start. after pressing the lock button and leaving the key in the on position for 15 minutes it finally started. it does this all the time at least 10 times per week. thank god my kids weren't dying or something or thank heavens it wasn't an emergency situation when the car wouldn't start. but i have looked at numerous websites and it seems that the 2002 chevy impalas have this problem and it needs to be recalled the owners should not have to pay for the parts!! *tr
10/13/20091235721
 The passlock prevents the car from starting. this happens approx. 4 or 5 times a month. you put the key in to start and the car does not start. you have to wait 10 minutes usually, sometimes 20 sometimes 30. very dangerous if you have an emergency and need to start you car right away instead of waiting to start. you may die or something of that nature. very scary when you are in the car alone and it won't start. will never by a gm car again! *tr
04/20/2009380001
 I own a 2002 chevrolet impala that has only 38,000 miles on it. in the last ten days this car has cost me $1,100.00. the majority of this cost was because of the passlock system. i had no choice but to get this repaired because the car could have stopped running at any time. it appears from what i have read recently that this auto and others like it should have been recalled long ago because of these security systems that seem to go out quite frequently. i cannot give an accurate incident date since this has been happening on and off for over two months - i have finally been able to borrow the money to get it fixed. *tr
09/14/2008650001
 1. casual use of vehicle appears to be the only variable leading up to the display of the security message and the car not starting. 2. my research suggest the etiology of the problem (car not starting and security message display) may be a malfunction of the passlock system, but failure can still occur once passlock is replaced. the car fails to start about once every two weeks and is unpredictable. this problem has occurred over the past two years, with the exception of a three month period over the summer of 2008 during which the car's body control module was replaced by a gm dealer. the consequences of the car failing to start include the driver missing work, being late to work, being stranded in 90 degree heat and in secluded areas. 3. a body control module was replaced in an attempt to correct the security message/passlock issue as well as an other issue (charging system failure). approximately three months later the car again would not start and the security message was displayed. ***while no injuries have yet occurred, the car not starting can leave the driver and passengers vulnerable to the elements and victimize (robbery, assault, rape, and murder). *tr
12/01/200665000302/10/2005
 Tl*the contact owns a 2002 chevrolet impala. the contact stated that the security light illuminated which indicated that the anti-theft device was defective. as a result, she was unable to start her vehicle. the dealer inspected the vehicle and stated that the path lock sensor caused the failure. they made the replacement however approximately ten months late the failure occurred again. the mechanic stated that the path lock sensor caused the failure and they made the replacement. approximate six months later the failure occurred again. the mechanic stated that the path lock sensor caused the failure. as of april 21, 2008, the mechanic had not repaired the vehicle. the failure mileage was 65,000 and current mileage was 88,000.
02/29/200855000510/01/2001
 We have been having problems with our turn signals not working properly. also the security light flashes and the radio says locked and the vehicle will not start. the only way we can get it started is to disconnect the battery and let the computer reboot. *tr
01/30/200851000102/27/2002
 Vehicle ignition is locked up, no warning, this is a problem with most of these vehicles produced with in dash ignitions. at 51,000 miles gm wants customers to pay for repairs of these at the customer cost being around $900.00 and in most instances within 18months the failure occurs again. i feel that this is criminal of gm to be aware of this problem and not recall every vehicle to cover repairs. towing bill 75.00 to date as well 900.00 for repairs. *tr
06/01/200540000606/01/2002
 Tl*the contact owns a 2002 chevrolet impala. the contact stated that she was unable to start the vehicle and the trunk and door locks failed to work. the dealer was unable to diagnose the cause of failure. the contact believed that the failure was caused by the anti-theft system. she has reprogrammed the anti-theft system. the failure has occurred approximately six times. the windshield on a clear day caused blurred vision. the dealer replaced the windshield, the failure did not continue. while driving 70 mph the headlights began to blink. the dealer was unable to determine the cause of the failure. the current mileage was 60,000 and failure mileage was 40,000.
05/10/200760000103/20/2002
 Pass lock system failed. this was the 3rd time in five years , the second time in less than 2 years. while this did not pose an immediate danger it could become a problem if someone needed to use their car for an emergency , and because of the pass lock failure enabled to receive the help they needed.*ak
01/01/20079
 I have a problem with my vehicle that involves the passlock ignition security system failure with no-start. i purchased the 2002 chevy impala from a dealer used with 80,000 miles on it. a couple months after purchase i started having the problem and the dealer kept putting it on diagnostics and charging me for items that did not resolve the problem. i now, through research, have discovered the gm dirty little secret of the defective system they will not recall and i am a single woman in her late 50's that lives on a fixed income and can't afford to get a new vehicle. i am getting the run around from dealers and they will not give me a honest solution that will not require almost $1,000 replacement on the ignition and passlock sensor. i am very angry and sitting with a vehicle that i cannot go anywhere with that i paid too much for because of the defect and no one will help. i am having health problems due to this and i want help to make the manufacturer to take responsibility for the problem and recall the defective part. *tr
02/22/200728000804/10/2002
 Passlock failure no start. has happened total of 8 times in a little less than 5 years. fortunately it has not happened when i have absolutely needed the car to start, although it has been inconvenient with a small child with me several of the times. i dread the occasion when it happens and i need the car to start because of some emergency. from review of web forums, gm is aware of this problem and it is much more extensive than would be indicated from reviewing complaints on this site. *jb
01/12/20078100017
 Dear gm customer service representative, please forward this message to mr. douglass j herberger, vice president and general manager of service and parts operation. dear mr. herberger, i have been trying to get the codes for the pass lock theft deterrent system on my 2002 chevy impala ls and the dealers around memphis, tn refuse to give it to me. they also refuse to reprogram it for free. i feel that i should not have to pay a dealer to unlock that system. i'm paying for and own my car, not the dealer. in addition, i went in to the service department of chuck hutton chevrolet to and was told that i would have to pay $47.00 for them to enter and reprogram the theft lock system, that they cannot do it by hand. why should i have to pay the dealer $47.00 everytime i change out my battery - to reprogram my theft lock system? i thought that i purchased the car to become the owner of it. i pay taxes on it, i pay my insurance and maintenance fees. why should i have to pay a dealer to codes that i should have free access to. why was my car designed to lock me (the owner) out without free general access to unlock the vehicle? i have exhausted my attempts to resolve this matter out of court, however, unless this matter gets fixed at no expense to me, i will take it to the lawful limit. i want to hear from you mr. herberger, not these no thinking that understand the difference between owner and dealer. *jb
01/03/2007758003001/24/2006
 My chevy's passlock anti-theft deterrent system is stuck on and i have been told that i must take it to the dealer. *jb
06/01/200665000412/04/2004
 Several electrical / security problems - lights go off while driving. also at times when approaching car, it won't start due to security system shutting down starter circuit. although these things correct the problem after waiting, the dealer doesn't find the problem. it has been suggested that i pay for replacement parts that might fix this problem. i don't want to spend more money on this vehicle. *jb
04/20/2005302155609/03/2004
 When getting into my car i go to start my car and nothing happens. i have to wait for 10 minutes before it will start. the security lights comes on when driving down the road. it could cause a serious accident if someone did not know what to do. no one can figure out what the problem is when the car will not start and the security light is on. it is a manufacturing defect in the security system. there are several people that have the same issues with this. some people have to wait 30 minutes before their car will start. this could put a woman in a serious situation. we need to find out what is the problem and i hope someone can help. *jb
02/03/200647225302/26/2002
 Is there a way to look into the chevrolet impala 2002, 2001, and 2000 models for failure of the security system. the light comes on at times and when taken in for service you are told that the problem can't be found. after the light comes on, you don't know when or if the car will start and you have it towed and no problems are found. i think this can lead to some type of safety problem if you need to move your car in a hurry and it don't start. i've talked with many owners of the type of cars and they all have this problem. *nm
01/24/200661350108/29/2002
 I was driving home from work around 7:30 pm on tuesday on january 24, 2006, dark outside. i had my lights on bright and all of a sudden there were no lights. i did have fog lights on and i could still see them, but there weren't any headlights. i quick flicked the dimmer switch and they came back on. i've never experienced that before. however, when i talked to my mechanic the next day he said someone the week before experienced the same thing twice in one drive. the piece to replace this is quite expensive. i have not had it fixed yet, but i felt it should be reported. this happened once. another item of concern is that my security light inside my car has been on for about 2 months. every once in a while my car won't start on the first turn. only once did i have to have it jumped. there is plenty of power as the lights and radio still work. my mechanic has tried replacing an ignition switch (i think), but the first time i started it didn't turn over and then it did, but the security light was still on. it's back in the shop today. the other person mentioned above has experienced this same defect. they also own an impala. this has happened several times on my car. my mechanic cannot figure out what is wrong.*ak
06/15/2005121500906/10/2005
 I purchased my '02 impala through the corporate leasing company of my father's employer. he had no problems with the car other than the transmission fluid turning black by 85,000 miles. when i got the car in june of '05, it was at 121,000 miles, i drove the car around all day, parked the car for 5 minutes, and when i went to start it, nothing happened. the dash lit up, the radio came on, but the car didn't turn over, not even a clicking sound, indicative of a dead battery. i waited 10 minutes, tried again and it started right up. i went for another month without any problems, however in late july, the car failed to start. again i waited 10-15 minutes, and it started right up. this continued sporadically until october 20, when it took 30 minutes of waiting to get it to crank. i took the car to a local gm dealer, who put it on the machine and advised me that the bcm (body control module) had failed and was sending a signal to the passlock system telling it that my keys were incorrect. the service writer informed me that a new bcm installed would run about $500.00, and the service tech advised that this has become a common failure in both the impala and the malibu, which gm has yet to recall. the technician did suggest that a more cost effective option existed with several of the after-market shops, in which a bypass-relay was installed under the dash, to block the erroneous signals from the bcm, which will allow the vehicle to operate normally. the cost for this bypass is about $55.00 and takes approximately an hour to install. the only problem with this solution, is it blocks the key recognition feature of the passlock system, which will make it easier to steal, if someone can start it without damaging the key ignition. i think it is necessary for gm to understand that a vehicle's failure to start due to faulty component in the anti-theft system is a very serious concern which needs to addressed. *nm
07/10/2004300002010/23/2003
 Dt: the consumer states that the 2002 chevrolet impala is having a problem on the security feature on the bcm. the instrument panel lights up and the car will start, and sometimes it will not. the car has been taken to the dealership for diagnostic testing. the dealer found that the body control module was faulty. the consumer did not have the car repaired because she did not have the money to pay for it. the car is still starting intermittently. the consumer called gm, and they referred her to nhtsa. gm made a file of her complaint. the consumer stated specifically that she had been stranded several times because of this and she considered that a safety issue because she has five kids. the consumer said that she had a problem with the security feature for the past year.*ak
03/24/200578000303/07/2005
 I recently(3-7-05) purchased a used 2002 chevy impala from my uncle. he told me that based on info received from a former gm mech.; there was a starter problem that he had yet to experience. i have had the car a little over 3 weeks now and have experienced the problem 4 times in the last 5 days. i replaced the starter yesterday(3-23-05) based on what my uncle had told me. 20 minutes after installing the new 1 the car did not start. called a local dealership this morning(3-24-05) and was told that the problem was with the body control module and the ignition cylinder. this dealer told me that he has 1 monte carlo/impala come in every month with this problem. i asked him if it was recall on the part(s). he told me no and the the replacement cost was between $450-600. now i'm out $250 for a starter i didn't need and being told i'm looking @ another bill around $500. in my opinion 1 car a month is too many and that was at just 1 dealer. i have 14 chevrolet dealers within 15 miles of my house. that is 168 cars just near me in 1 year. i think this needs to be looked into.
ELECTRICAL SYSTEM - IGNITION - MODULE
10/14/200775000110
 Intermittent flashing of all vehicle external lights. it happens everyday. dealer diagnosed the following electrical problems: connection at the body control module must be repaired. the passolck sensor and ignition switch must be replaced. *tr
08/25/2007127000208/14/2007
 Car would not start there was no clicking sounds or anything passlock security light and battery light comes on fiddled around with lock and unlock on remote waited 10 minutes and car started no problem. this has happened twice since i purchased this car 2 weeks ago. i am not impressed with this car. good thing i wasn't stranded somewhere especially with my 5 week on son in the car. *tr
07/15/20022
 Problem with message center, security lite comes on then battery lite, then service vehicle soon, then air conditioning would not turn on, started funny, did not start turning over when i first turned the key it started to turn over about 1 sec after turning the key and started ok then. all of this happened a the same time for the first time. prior to this i reported a popping/snapping noise when you turned the key. the chev dealer said this was normal (3 weeks prior to the problem).
03/24/200578000303/07/2005
 I recently(3-7-05) purchased a used 2002 chevy impala from my uncle. he told me that based on info received from a former gm mech.; there was a starter problem that he had yet to experience. i have had the car a little over 3 weeks now and have experienced the problem 4 times in the last 5 days. i replaced the starter yesterday(3-23-05) based on what my uncle had told me. 20 minutes after installing the new 1 the car did not start. called a local dealership this morning(3-24-05) and was told that the problem was with the body control module and the ignition cylinder. this dealer told me that he has 1 monte carlo/impala come in every month with this problem. i asked him if it was recall on the part(s). he told me no and the the replacement cost was between $450-600. now i'm out $250 for a starter i didn't need and being told i'm looking @ another bill around $500. in my opinion 1 car a month is too many and that was at just 1 dealer. i have 14 chevrolet dealers within 15 miles of my house. that is 168 cars just near me in 1 year. i think this needs to be looked into.
ELECTRICAL SYSTEM - IGNITION - SWITCH
02/24/2008113126301/03/2002
 Tl*the contact owns a 2002 chevrolet impala. the contact stated that the traction control abs indicator illuminated on the instrument panel. while the contact was driving at an unknown speed, the brakes automatically activated as if the pedal were depressed. the vehicle was taken to the dealer for repair, but the failure recurred a week later. the contact was scheduled to take the vehicle back a third time to be repaired. he placed the key in the ignition and the vehicle would not start. the current mileage was 13,000 and failure mileage was 12,800. updated 05/05/08. *bf the igntion switch was replaced. the consumer stated a sensor and wiring harness were replaced.updated 05/05/08.*b
02/16/200810
 On a 2002 chevrolet impala, the security light comes on while driving. following this event various electrical abnormalities occur. dashboard warning lights all flash together, dash goes dark. sometimes when you start the car the security light comes on and the headlights flash as if they were icc flashers. there are numerous complaints about this on the internet. chevrolet doesn't seem to have any finite fix for this and randomly replaces the bcm and ignition switch as possible causes. most people report having the exact same problem over again several days later??? due to this erroneous reporting i thought i had a battery problem and the garage changed my alternator. at a cost of $306 dollars. which i now believe was totally un-necessary. *tr
10/14/200775000110
 Intermittent flashing of all vehicle external lights. it happens everyday. dealer diagnosed the following electrical problems: connection at the body control module must be repaired. the passolck sensor and ignition switch must be replaced. *tr
11/10/2007500
 Key start delay start issue, dummy lights, no crank. *tr
02/07/200563000303/14/2002
 Starting 2/05 i have had the security warning light and my engine fail to start on 3 separate occasions. i had to replace the bcm the first time but have now been told that there is a tsb on this issue and that, per gm, i need to replace the ignition switch and associated parts to prevent my vehicle from shutting down on the road. if that is not a safety hazard i don't know what is. gm knows about this but will not stand behind it's defect until a major accident happens. they should do a recall and have these all repaired before a major accident does take place. they should be held accountable before a life is lost because of a well known documented flaw. *nm
07/15/20022
 Problem with message center, security lite comes on then battery lite, then service vehicle soon, then air conditioning would not turn on, started funny, did not start turning over when i first turned the key it started to turn over about 1 sec after turning the key and started ok then. all of this happened a the same time for the first time. prior to this i reported a popping/snapping noise when you turned the key. the chev dealer said this was normal (3 weeks prior to the problem).
03/25/200549000104/30/2002
 Ignition switch - malfunctioned. y have something to do with security light. had to be replaced by dealer service. *ak
ELECTRICAL SYSTEM - STARTER ASSEMBLY
03/01/2002
 When attempting to start vehicle, consumer states' sometimes vehicle won't start. consumer has to try about three times before vehicle will start. cause is unknown. dealer has been contacted. please provide any further information. ts
ELECTRICAL SYSTEM - STARTER ASSEMBLY - RELAY
06/14/20071100001007/11/2005
 Security issue when trying to start the engine. security error will flash when attempting to start up the engine which resulted in loss of power to all systems. the only fix appeared to be to wait 20-30 minutes and then try to start the engine again. area shops admit knowledge of defect,. some blame the ignition switch, which has been replaced at personal cost and the problem remained. some technicians claimed that gm has not yet figured out what the problem was. am wa s aware of the same problem with silverado trucks as well. am a lifetime owner of gm vehicles, but this will probably be my last unless an acceptable solution was found. *ak found.
ELECTRICAL SYSTEM - WIRING
02/06/2008100979302/04/2008
 Tl*the contact owns a 2002 chevrolet impala. three days after the vehicle was purchased, the contact felt a hard vibration in the axle and also heard a cracking noise on the driver side of the vehicle. the failure occurred while driving 40 mph. the oil light illuminated and the oil was changed at 104,000 miles. before the oil change, the mechanic stated that the oil had never been changed and that a new rack and pinion and serpentine belt were needed. the contact also experienced electrical failure that caused the vehicle to shut off completely. the dealer would not give her a carfax report after one was requested. the powertrain was unknown. the failure mileage was 100,979 and current mileage was 105,840.
02/24/2008113126301/03/2002
 Tl*the contact owns a 2002 chevrolet impala. the contact stated that the traction control abs indicator illuminated on the instrument panel. while the contact was driving at an unknown speed, the brakes automatically activated as if the pedal were depressed. the vehicle was taken to the dealer for repair, but the failure recurred a week later. the contact was scheduled to take the vehicle back a third time to be repaired. he placed the key in the ignition and the vehicle would not start. the current mileage was 13,000 and failure mileage was 12,800. updated 05/05/08. *bf the igntion switch was replaced. the consumer stated a sensor and wiring harness were replaced.updated 05/05/08.*b
07/15/20022
 Problem with message center, security lite comes on then battery lite, then service vehicle soon, then air conditioning would not turn on, started funny, did not start turning over when i first turned the key it started to turn over about 1 sec after turning the key and started ok then. all of this happened a the same time for the first time. prior to this i reported a popping/snapping noise when you turned the key. the chev dealer said this was normal (3 weeks prior to the problem).
01/01/19011
 An unconnected wire rendered the vehicle antilock brake system inoperable which in turn resulted in an accident. *nm
02/20/2002101/19/2002
 Consumer returned to her car which was parked in a parking lot to find it on fire, consumer states the problem occurred due to faulty wiring. *slc
ELECTRICAL SYSTEM - WIRING - FRONT UNDERHOOD
07/15/20022
 Problem with message center, security lite comes on then battery lite, then service vehicle soon, then air conditioning would not turn on, started funny, did not start turning over when i first turned the key it started to turn over about 1 sec after turning the key and started ok then. all of this happened a the same time for the first time. prior to this i reported a popping/snapping noise when you turned the key. the chev dealer said this was normal (3 weeks prior to the problem).
ELECTRICAL SYSTEM - WIRING - INTERIOR/UNDER DASH
05/10/2005
 Tl*the contact owns a 2002 chevrolet impala. while driving between 65-70 mph with the radio and air conditioning activated, the front passenger floor panel area ignited into flames without warning. there were no injuries. the passenger extinguished the flames and the fire department was not called to the scene. the dashboard and carpet sustained minor fire damage. the vehicle was able to be driven. the following day, the vehicle failed to start. the vehicle is currently inoperable and has not been repaired. the vin was not included in nhtsa campaign id number 09v116000 (engine and engine cooling). the failure and current mileages were unavailable.
10/14/200775000110
 Intermittent flashing of all vehicle external lights. it happens everyday. dealer diagnosed the following electrical problems: connection at the body control module must be repaired. the passolck sensor and ignition switch must be replaced. *tr
07/15/20022
 Problem with message center, security lite comes on then battery lite, then service vehicle soon, then air conditioning would not turn on, started funny, did not start turning over when i first turned the key it started to turn over about 1 sec after turning the key and started ok then. all of this happened a the same time for the first time. prior to this i reported a popping/snapping noise when you turned the key. the chev dealer said this was normal (3 weeks prior to the problem).

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