Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT | |||||
| 3047 | 01/01/2004 | 10009607 | 99 through 05 year vehicles, equipped with three-button onstar systems. *tt | 10/08/2004 | |
| 3052 | 01/01/2004 | 10009592 | Breakpoints for release 5 for the f1 (gen 5) equipped products. *tt | 10/08/2004 | |
| 3059 | 01/01/2004 | 10009608 | When using onstar personal calling feature, the caller cannot be heard on outbound call only. *tt | 10/08/2004 | |
| 3011 | 01/01/2004 | 10008898 | When using voice recognition dialing, some numbers or commands may not be understood by the system especially the number two (2). *tt | 08/25/2004 | |
| 010846002C | 06/01/2003 | 10002836 | Programming of replacement onstar vehicle communication and interface modules (vcim). *tt | 09/26/2003 | |
| EQUIPMENT - ELECTRICAL | |||||
| 08-089 | 06/01/2008 | 10026586 | Gm: special coverage adjustment-analog onstar deactivation. fcc ruled in 2002 wireless carriers would no longer re required to support analog wireless network starting in 2008. *pe csc letter was received. updated 12/1/08. *pe | 11/14/2008 | |
| 00372D | 01/01/2004 | 10007287 | Onstar system is attempting and/or completing phone calls which the operator of the vehicle did not initiate. *tt | 06/09/2004 | |
| 010849016 | 11/01/2001 | 631820 | Vehicles may experience an inoperative cigarette lighter. *slc | 06/20/2002 | |
| 010846005 | 08/01/2001 | 624008 | Unable to connect to onstar following a dropped cellular call during an onstar configuration attempt. *tt | 10/31/2001 | |
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||||
| 3097 | 01/01/2004 | 10010202 | Hvac side to side temperature difference. *sc | 11/04/2004 | |
| 3129 | 01/01/2004 | 10009949 | A/c evaporator freezing. *tc | 11/02/2004 | |
| 081203 | 08/12/2003 | 10003865 | This service voicemail message outlines a method to attempt repair of the air conditioner vent louver before replacing the entire trim plate. *tt | 11/05/2003 | |
| EQUIPMENT - ELECTRICAL - NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | |||||
| 08089-B | 11/01/2008 | 08089-C | 10027804 | General motors corp: special coverage adjustment; analog onstar deactivation. *pe updated 2/17/09. *pe | 02/09/2009 |
| 010846002 | 07/01/2001 | 620818 | Information on programming of replacement onstar vehicle communication and interface modules (vcim). *tt | 08/30/2001 | |
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||||
| 060602 | 06/06/2002 | 637199 | A condition may exist with the loss of radio reception or static condition in the radio when the rear window defogger is turned on. *tt | 11/21/2002 | |
| 150801 | 08/15/2001 | 625305 | Some vehicles may experience problems where the cd's will not be accepted or will not eject from the cd player. *jg | 11/19/2001 | |
| 011001 | 08/10/2001 | 624835 | Subject regarding radio won't accept cd. *et | 11/15/2001 | |
| EQUIPMENT - OTHER - OWNERS/SERVICE/OTHER MANUAL | |||||
| 08-089B | 09/01/2008 | 10026805 | Gmc: special coverage adjustment-analog onstar deactivation. csc letter was received. *pe | 12/19/2008 | |
| 07082004 | 07/08/2004 | 10013184 | Gm service technical college. *eh | 04/12/2005 | |
| 07142004 | 07/14/2004 | 10013188 | Incorrect parts information for servicing the console lid or storage armrest assembly. *eh | 04/12/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 08/15/2011 | 59000 | ||
| Gm vehicles equiped with the passkey system may, and thousands do, experience a passlock system lockout, where the security system prevents starting of the vehicle, even when using the mfr's supplied key. the passkey sensor problem is recurring even after some consumers had dealers replace it. this defect in the passkey ii and iii as well as the passlock systems on gm vehicles has plagued my vehicle since 3 weeks after purchase. the dealer said i have to replace the passkey sensor, ignition control module, ignition switch, bcm and even possibly the ecm. i have checked with other shops and consumers via online forums and personal interactions, and have come to learn of 1000's if not 10,000's of consumers have this problem, and the dealer recommended repairs/replacements only cover up the problem for about a year. this problem prevents the owner from starting the car, as well as cause it to stall regardless of location or driving condition. this can result in loss of control and possibly leaving a consumer stranded in unsurvivable situations. this is a public safety and a health risk. even when under warranty, the dealer refused to replace the 'recommended' parts as they were not covered under powertrain warranty, however they cause the vehicle's powertrain to not function or cease function when running just fine seconds prior. gm has been notified of this issue by myself and to no avail, a resolution is unavailable. i had a friend of mine replace over 8 components of the ignition/security system at the dealer for a cost over $2500. the vehicle was 4 months old. my vehicle, at 9 years has had this problem for the past 4. gm needs to recall all vehicles equipped with a passlock/passkey 2-3 system for replacement with a more reliable one. a google search turns up over 138,000 results for gm passkey problems. gm passlock problems turns up over 85,100 results. that is 223,100 results. if i do vehicle specific, that number triples. chevy passkey problems returns 1,340,000 | |||
| 03/14/2011 | 85000 | ||
| I got my car on 03/09/2011. i have been complaining to the dealership about the issues i am having with my car. it hesitates to crank, when turning i can feel a popping feeling in the steering.very often my signal lights doesn't come on. i do a lot of highway driving back and forth to work and this is very dangerous. when hitting my breaks the car sometimes speeds up before slowing down, which can be very dangerous. there is a shortage in the wiring. the low coolant level light stays on, even though they claim they fixed some sensor switch. they also said they fixed my car from leaking break fluid, but the breaks are sounding worst everyday. i asked them if the breaks needed changing and they said it was fine. the car hesitates when taking off. i just got home from work and not even 30 minutes went by before i tried to leave out and my car would not crank. i have been complaining to the dealership since i got the car and they have procrastinated until the 30 day warranty expired. when calling today the dealership said that i would have to pay for any repairs because the warranty expired. when asking why should i have to pay for repairs, when i have been complaining about these issues since i first got the vehicle, the reply was they are not going to pay that any mind and i would still have to pay for the repairs. | |||
| 06/14/2011 | 98000 | ||
| I have a 2002 impala and my turn signal works sometimes and other times it doesnt. my mom has a chevy maliu and her's was doing the same thing and they recalled it due to defective parts so i looked it up on line and gm has recalled other modles but not impala. so i took it to a gm location and the guy told me they know its a problem but until they recall it theres nothing i can do but pay for it. it started at around 98,000 miles and i would almost get hit when i slowed down to turn after a while the problem went away i guess about 135,000 now its back again im at 182,000 and still no recall | |||
| 10/26/2010 | 85000 | ||
| At times the cab of the 2002 chevy impala seems to overheat and when you try to start it all of the warnong lights flash, icluding headlights, then it won't start. | |||
| 04/02/2009 | 70000 | 1 | |
| 2002 chevy impala 3.8l purchased used in dec. 2004 w/ 65,000 miles. where to begin... flooding in floorboards due to clog underneath windshield, three sets of rotors/brakes, clunky noise in steering shaft (replaced twice by dealership) still having same problem, catalytic converter replaced after dealership tried to charge me nearly $1000 to replace; covered by gm as harry green chevrolet was 'unaware' of replacement policy?!? new struts, numerous alignments/balances b/c vehicle still shakes and shimmys at 60-65 mph; must drive about 75-80 mph just to keep this to a minimum! bcm replaced twice by dealer, security issues won't allow car to start for 15 mins. each time, which is very inconvenient. sooo many problems and complaints with these 'quality' gm vehicles, and yet they do nothing to resolve them, except hold out their hands wanting more $$$ from american taxpayers to keep on making junk! and now the newest of a long line of recalls/problems is that there is a fire hazard for leaking oil on the manifold! all of these vehicles need to be recalled due to the numerous safety concerns and consumers are sick and tired of general motors obvious disregard for safety and reliability! *tr | |||
| 04/13/2009 | 1 | ||
| We have a 2002 chevy impala. the security light will come on while driving. when you turn the car off. it will not restart for about 10 to 20 minutes. this used to happen occasionally but now it's happening atleast 3 to 5 times a month. have taken it in for service but they could not find anything wrong with it. they say it has to actually be doing it while they are checking it. dealership says they have no idea why it's doing this. this has been occurring now for the last two years since we bought the car used from the chevy dealership. *tr | |||
| 06/26/2008 | 98000 | ||
| Abs light comes on frequently and when brakes are applied, it feels extremely unsafe. brakes either do not respond or skid when attempting to stop. afraid to drive vehicle. had mechanics check vehicle and issue cannot be identified from failure codes. appears wiring may be damaged and will cost quite a bit to repair. mechanics unsure this will solve it. don't want to sell vehicle as it will make it someone else's problem. | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 04/27/2007 | 46000 | 1 | 03/24/2003 |
| Air conditioner only worked on first setting. mechanic told me that the door that controls where the air went was not working and would cost $500 to $600 for repairs. seemed to work fine with heat, but not with air. mechanic stated the door was a small plastic piece, but he would have to remove the entire dashboard to get to it. no discernible reason for this malfunction.*ak | |||
| EQUIPMENT - ELECTRICAL - ANTI-THEFT DEVICES | |||
| 09/19/2007 | 124000 | ||
| Tl*the contact owns a 2002 chevrolet impala. the contact stated that when he would turn off the vehicle, it failed to restart. initially, the failure was intermittent, but it now occurs everytime the vehicle is driven. the security system would lock up the injectors and he would have to turn the key on for 10-15 minutes to reprogram the module. afterwards, the vehicle would restart. the contact took the vehicle to the dealer and they stated that the security system was the cause of the failure. the contact paid approximately $700 for the repair, but it did not remedy the failure. the manufacturer has not been notified. the current mileage was approximately 150,000 and failure mileage was approximately 124,000. | |||
| 03/02/2009 | 117000 | ||
| Tl*the contact owns a 2002 chevrolet impala. the contact stated that the anti-theft device prevents the vehicle from starting. the device drains the battery, makes the interior lighting flicker, and disables the radio. in addition, the relays in the vehicle click on and off as soon as the key is placed in the ignition. the contact has not yet taken the vehicle to the dealer. the failure mileage was 117,000. | |||
| 05/01/2008 | 95000 | ||
| Tl*the contact owns a 2002 chevrolet impala. when the vehicle is turned off, the security light on the instrument panel intermittently remains illuminated. on one occasion, this prevented the vehicle from restarting. after ten minutes of turning the vehicle on and off and shifting from park into neutral, it finally started. the contact believes that the failure will recur. the vin was unknown. the current mileage was 96,000 and failure mileage was 95,000. | |||
| 08/01/2007 | 1 | ||
| My passlock system has failed. shuts the fuel off. 2002 chevrolet impala. *tr | |||