Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| UNKNOWN OR OTHER | |||||
| 10-00-89-017C | 02/01/2011 | 10038295 | Gm: information on fixing multiple situations right the first time. *rm | 06/14/2011 | |
| 10-00-89-017C | 02/01/2011 | 10038295 | Ready | 06/14/2011 | |
| 3101 | 01/01/2004 | 10010121 | Inoperative a/c vent louvers. *jb | 11/04/2004 | |
| 01726 | 01/01/2004 | 10006362 | Ipc, tachometer, speedometer, gauge needle noise. sit bulletin 1457611. *tt | 04/29/2004 | |
| 020730022B | 10/01/2003 | 020730022A | 10004755 | Service engine soon light on with diagnostic trouble codes p0716 and / or p0717, p0730, p0753, p0758, p1860, p1887 or other miscellaneous transmission trouble codes set. *tt | 01/06/2004 |
| 230702 | 07/23/2002 | 637309 | Service information regarding an inoperative remote keyless entry (rke) following vcm replacement. *tt | 11/22/2002 | |
| 020730002 | 05/01/2002 | 000604037A | 635008 | Some customers may comment that the service engine soon (ses) indicator is illuminated and that while the light is illuminated, transmission shifts are extremely harsh. *tt | 10/16/2002 |
| 020730014A | 07/01/2002 | 020730014 | 635006 | Information on servicing 4t65-e transaxle spacer plate and gaskets for various models from 1997 through 2002. *tt | 10/15/2002 |
| 020730022A | 09/01/2002 | 020730022 | 634931 | Service engine soon light on with diagnostic trouble codes p0716 and / or p0717, p0730, p0753, p0758, p1860, p1887 or other miscellaneous transmission trouble codes set. *tt | 10/10/2002 |
| 000604037A | 11/01/2001 | 000604037 | 628862 | Some customers may complain that the service engine soon (ses) indicator is illuminated with harsh transmission shifts. *tt | 03/21/2002 |
| 4T65E | 01/01/2001 | 623474 | Information regarding automatic transmission torque converter oil seal, a request for information. *slc | 10/29/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 12/12/2007 | 79542 | ||
| Safty flashes on dashboard and car will not start for 10 to 15 minutes. it happens totally at random times in all kinds of weather. disconnecting the battery does not help nor does reseting a fuse with a kill switch. this is a widely known problem why isn't there a recall? i was told from a dealer it was a computer issue and could be fixed for around 1000 dollars. i want to buy american cars but do i have to suffer because of this choice? what an awful inconvience. | |||
| 06/28/2012 | 83900 | ||
| The catalytic converter caused the car engine to turn off in the middle of the road. the car was having acceleration problems getting to just 25-30 mph and while driving it, the engine turned off and took several attempts to restart it. after a couple months, i found online that letters (special policy number 05551) were supposedly sent out to impala owners for an extended warranty for this faulty part. i'm the second owner of this car so i wasn't aware of this and just got it replaced in october. a chevy district specialist said the car was bought 18 days before this warranty coverage and i was 2 years outside of it because i'm the second owner. the car is in great condition and less than 84,000 miles on it as of today. i'm not sure what warrants a recall, but several sites have customers saying they've had to replace this part multiple times on their cars because gm sold a car with a faulty design. | |||
| 06/16/2012 | 169733 | ||
| For the past 2-3 years the security light will come on and flash about 10 minutes. during that time i have to sit with the key in the ignition and the ignition switched back until the security light stops, which then the care will start. about a month ago same constant problem except now after the security light stops flashing car won't start at all. i've gotten new battery and had alternator checked and both are good. the security pass code dealing with the keys or some mess i was told which will cost $500.-$600. omg!!!!! really. is there a recall or something for this. gmc please do better. last american made car that i will purchase. | |||
| 06/06/2012 | 172000 | ||
| Car wont start and car will just turn off while im driving, its not safe to drive | |||
| 05/27/2012 | 137159 | ||
| Went to turn on the car; all lights locks radio windows worked. when i turned key to on position car would not turn on. security light and check engine lights would come on. car wouldn't turn on for ten minutes then it turned on. also, while driving security light will come on and stay on until car is turn off and back on. sometimes security light will stay stay on. in addition, to security light and car not wanting to turn on, turn signals will randomly stop working and i have to turn hazard lights on and off to get turn signals to work again. | |||
| 03/26/2012 | |||
| The turn signals stop working on its own. then started working again. the signal does not work all the time. | |||
| 10/01/2010 | 157500 | ||
| My impala stops running while im driving on or off the freeway but especially when im driving at a speed of 55 to 65mps when on freeway without warning, the engine light comes and power steering is lost. | |||
| 08/29/2011 | 130000 | ||
| My well-maintained 2002 chevy impala, 3.4l v6, base model shut off a couple days ago while driving on the highway. i was accelerating, as the traffic was finally picking up. that's when i felt the car jerk and suddenly shut off. it was horrifying - the brake pedal & steering wheel locked, so i forcibly turned the wheel with all my strength, coasted to the shoulder, with two near-collisions, pressed the emergency brake, then shifted to park. the red battery symbol was illuminated on the dashboard as if the key was set to on, but no check engine light. i noticed the headlights and the dash lights were off, but i believe that's because the car shut off (which is what would normally happen after shutting off a car with auto-off lights). several attempts to start only resulted in sounds of a car struggling to turn over, but never actually turning. eventually the car studdered, but started. i was back in highway traffic, and after a few minutes of driving, it shut off again. same drill - coasted off the road, and several failed attempts to start before finally starting. back on the road, a few minutes later, it happened again. after 2 more episodes of this, instead of struggling to start, the wasn't even coming close. the car radio and hazard lights were still working. which led me to believe that constant starting attempts may have exhausted the battery. after a successful start, i was able to drive it home, using local roads for fear of a highway crash. 25 minutes later, the car was still running just fine. it didn't shut off again until i was parked at home and idling for a few minutes. everytime it shut off, i'd see *no* check engine light, *no* warnings from the mil, though it's fully functional. the next day i moved the car for alternate side parking and it started up just fine, no hesitation. several more starts since monday - no hesitation or problem. i'm afraid to drive it long for now, for fear of an imminent crash. this could be fatal. | |||
| 08/15/2011 | 133000 | ||
| Electronic - first problem was airbag light staying on - after at least 4 trips to dealer - problem fixed - now radio is locked and somehow connected to door locks and security system - apparently this is an issue for this model and needs recall | |||
| 08/01/2011 | 170000 | ||
| Our 2002 general motors chevrolet impala has the reported and well known intermittent issue known as the passlock failure regarding general motors security module which occurs on many general motors cars made from 1999-2005. the passlock failure happens intermittently and is difficult to diagnose and fix/resolve but is reported on the internet. the passlock failure seems to be tied to the 'security' light on the dashboard, however it has been seen that the 'security' light can come on from time to time while driving with no problems but not always. the passlock failure is observed in 2 scenarios: 1) while driving in traffic the vehicle may stall, leaving the driver without power steering or power brakes, also the 'security' light on the dashboard will be lit. 2) after getting into the car it fails to start, the engine will not turn over but electrical instruments all appear to work okay, the 'security' light on the dashboard will be lit. frequency of failure - the frequency of these two failures is unable to be predicted, it has occurred multiple times in one day, multiple time times across 2 days and then may not occur for weeks or months. the issue can occur in winter, summer, fall or spring. temporary correction - when the car fails to start then this issue may be able to be resolved temporarily by using another key ( a spare key should be stored in the car for safety) or the driver must wait about 20 minutes with the key removed from the ignition and then the issue will be temporarily resolved until the next time. research into this failure has shown that this failure is not able to be replicated by myself or any reliable service technicians through my research via the internet. also - research into this failure has not shown a proven and final fix though many theoretical fixes are available. should this failure cause a vehicle while in traffic to stall, death and injury may result inside and outside the vehicle, this issue needs a recall from gm! | |||
| 03/14/2011 | 85000 | ||
| I got my car on 03/09/2011. i have been complaining to the dealership about the issues i am having with my car. it hesitates to crank, when turning i can feel a popping feeling in the steering.very often my signal lights doesn't come on. i do a lot of highway driving back and forth to work and this is very dangerous. when hitting my breaks the car sometimes speeds up before slowing down, which can be very dangerous. there is a shortage in the wiring. the low coolant level light stays on, even though they claim they fixed some sensor switch. they also said they fixed my car from leaking break fluid, but the breaks are sounding worst everyday. i asked them if the breaks needed changing and they said it was fine. the car hesitates when taking off. i just got home from work and not even 30 minutes went by before i tried to leave out and my car would not crank. i have been complaining to the dealership since i got the car and they have procrastinated until the 30 day warranty expired. when calling today the dealership said that i would have to pay for any repairs because the warranty expired. when asking why should i have to pay for repairs, when i have been complaining about these issues since i first got the vehicle, the reply was they are not going to pay that any mind and i would still have to pay for the repairs. | |||
| 08/01/2011 | 170000 | ||
| Our 2002 general motors chevrolet impala has the reported and well known intermittent issue known as the passlock failure regarding general motors security module which occurs on many general motors cars made from 1999-2005. the passlock failure happens intermittently and is difficult to diagnose and fix/resolve but is reported on the internet. the passlock failure seems to be tied to the 'security' light on the dashboard, however it has been seen that the 'security' light can come on from time to time while driving with no problems but not always. the passlock failure is observed in 2 scenarios: 1) while driving in traffic the vehicle may stall, leaving the driver without power steering or power brakes, also the 'security' light on the dashboard will be lit. 2) after getting into the car it fails to start, the engine will not turn over but electrical instruments all appear to work okay, the 'security' light on the dashboard will be lit. frequency of failure - the frequency of these two failures is unable to be predicted, it has occurred multiple times in one day, multiple time times across 2 days and then may not occur for weeks or months. the issue can occur in winter, summer, fall or spring. temporary correction - when the car fails to start then this issue may be able to be resolved temporarily by using another key ( a spare key should be stored in the car for safety) or the driver must wait about 20 minutes with the key removed from the ignition and then the issue will be temporarily resolved until the next time. research into this failure has shown that this failure is not able to be replicated by myself or any reliable service technicians through my research via the internet. also - research into this failure has not shown a proven and final fix though many theoretical fixes are available. should this failure cause a vehicle while in traffic to stall, death and injury may result inside and outside the vehicle, this issue needs a recall from gm! | |||
| 03/14/2011 | 85000 | ||
| I got my car on 03/09/2011. i have been complaining to the dealership about the issues i am having with my car. it hesitates to crank, when turning i can feel a popping feeling in the steering.very often my signal lights doesn't come on. i do a lot of highway driving back and forth to work and this is very dangerous. when hitting my breaks the car sometimes speeds up before slowing down, which can be very dangerous. there is a shortage in the wiring. the low coolant level light stays on, even though they claim they fixed some sensor switch. they also said they fixed my car from leaking break fluid, but the breaks are sounding worst everyday. i asked them if the breaks needed changing and they said it was fine. the car hesitates when taking off. i just got home from work and not even 30 minutes went by before i tried to leave out and my car would not crank. i have been complaining to the dealership since i got the car and they have procrastinated until the 30 day warranty expired. when calling today the dealership said that i would have to pay for any repairs because the warranty expired. when asking why should i have to pay for repairs, when i have been complaining about these issues since i first got the vehicle, the reply was they are not going to pay that any mind and i would still have to pay for the repairs. | |||
| 08/01/2011 | 170000 | ||
| Our 2002 general motors chevrolet impala has the reported and well known intermittent issue known as the passlock failure regarding general motors security module which occurs on many general motors cars made from 1999-2005. the passlock failure happens intermittently and is difficult to diagnose and fix/resolve but is reported on the internet. the passlock failure seems to be tied to the 'security' light on the dashboard, however it has been seen that the 'security' light can come on from time to time while driving with no problems but not always. the passlock failure is observed in 2 scenarios: 1) while driving in traffic the vehicle may stall, leaving the driver without power steering or power brakes, also the 'security' light on the dashboard will be lit. 2) after getting into the car it fails to start, the engine will not turn over but electrical instruments all appear to work okay, the 'security' light on the dashboard will be lit. frequency of failure - the frequency of these two failures is unable to be predicted, it has occurred multiple times in one day, multiple time times across 2 days and then may not occur for weeks or months. the issue can occur in winter, summer, fall or spring. temporary correction - when the car fails to start then this issue may be able to be resolved temporarily by using another key ( a spare key should be stored in the car for safety) or the driver must wait about 20 minutes with the key removed from the ignition and then the issue will be temporarily resolved until the next time. research into this failure has shown that this failure is not able to be replicated by myself or any reliable service technicians through my research via the internet. also - research into this failure has not shown a proven and final fix though many theoretical fixes are available. should this failure cause a vehicle while in traffic to stall, death and injury may result inside and outside the vehicle, this issue needs a recall from gm! | |||
| 03/14/2011 | 85000 | ||
| I got my car on 03/09/2011. i have been complaining to the dealership about the issues i am having with my car. it hesitates to crank, when turning i can feel a popping feeling in the steering.very often my signal lights doesn't come on. i do a lot of highway driving back and forth to work and this is very dangerous. when hitting my breaks the car sometimes speeds up before slowing down, which can be very dangerous. there is a shortage in the wiring. the low coolant level light stays on, even though they claim they fixed some sensor switch. they also said they fixed my car from leaking break fluid, but the breaks are sounding worst everyday. i asked them if the breaks needed changing and they said it was fine. the car hesitates when taking off. i just got home from work and not even 30 minutes went by before i tried to leave out and my car would not crank. i have been complaining to the dealership since i got the car and they have procrastinated until the 30 day warranty expired. when calling today the dealership said that i would have to pay for any repairs because the warranty expired. when asking why should i have to pay for repairs, when i have been complaining about these issues since i first got the vehicle, the reply was they are not going to pay that any mind and i would still have to pay for the repairs. | |||
| 10/11/2010 | 130000 | ||
| On october 11, 2010, was stopped for a left turn, in my 2002 chevrolet impala. i was hit from the back by a pickup truck. upon impact, my onstar mirror came loose from the windshield and the cable became a weapon in the car with the mirror still attached. a witness said it looked like a baseball bat flying around on the inside of the car. the cable was hanging and approximately 2ft long when the wrecker pulled it away. i received multiple injuries to my head/neck and right eye due to this particular incident. there were also other injuries that i feel probably do not pertain to this. the car was later totalled and so nothing was done to correct the issue. i will remain leary to have or install onstar equipment in any other vehicle for this reason. | |||
| 05/19/2011 | |||
| Car would not start. tried about 10 - 100 times and it would usually turn over. happening over the last year, but getting worse (car will not start right away for last three days!). everything inside car (lights, radio, etc.) is on but engine will not turn over/ | |||
| 09/12/2010 | 140000 | ||
| 2002 impala in the check engine light box the low coolant light and the securitylights also shows and the battery light then the engine dies in the middle of traffic i have seen so many and more people with impalas in dangerous moments talking of it online could you please have chevy correct this deadly mess got the problem fixed then it started back i do have kids active in school sports needing transportation i can not discribe how being stranded in traffic makes me feel | |||
| 11/01/2008 | 40000 | ||
| 2002 chevy impala. bought new. the speedometer and the fuel gage started to act erratically two years ago. the speedometer failed completely last year. it shows infinite speed for example while ideling. no way to know how fast the car is going. thousands of people reporting the same problem on various internet blogs. the problem exists on all impala models, starting with 2001 and until present. some other gm cars have a similar problem. gm does not care. dealers charge up to $900 to replace an instrument cluster, and sometimes a speed sensors. many times they are guessing the problem and overcharge customers for trail and error diagnostic. the issue is a safety issue. people are getting speeding tickets for no fault of their own. car can overturn on sharp turns. the driver has only his gut feeling to guess how fast he is going. he can be to slow on a highway and pose risk to other drivers. gm is not concerned and won't fix this problem, unless a recall is forced on it. please safeguard the lives of drivers and force gm to do what is fair and just. they sold a defective product and should fix the problem immediately. thank you | |||
| 12/05/2007 | 129000 | ||
| My car started a sound in the wiring such as a poping sound as if the wires are grounding out then something smell smoke then it started not cracking and i couldnt figure out way i thought it was the battery replaced it then wouldnt start again after i was told it was the battery the dash reads sercurity on it this happen to my car my friends car and my husbands cousins car they are all impalas all in 2002 i have also talken to other people with them same problem want start reads sercurity on dash wires ground out and hear poping sound and the battery drains from the head lights not turing of or sercurity reads and the lights flash its broken down in my yard no one around hear really knows the problem they say its the sercurity my husband believes its the wiring and it grounds out causing things to happen | |||
| 03/06/2010 | 124000 | ||
| Starting with the 2000 chevy impala they have a windshield wiper problem, where if heavy snows slides off the roof onto the windshield, or if the wipers are frozen to the windshield when you operate the wipers, it bends a tab under the wiper mechanism and causes the wipers to park in the | |||