Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING | ||||||||||||||||
| 08E063000 | DORMAN PRODUCTS, INC. | E (Equipment) | 3855 | 10/16/2008 | MFR | GENERAL MOTORS CORP. | 10/17/2008 | 10/20/2008 | ||||||||
| Defect Summary | Dorman products is recalling 3,900 intermediate steering shafts dorman part nos. 425-151, 425-152, and 425-153, (sold under dorman's oe solutions brand name), balkamp #'s 7-3057, 7-3058, 7-3059 (sold under the napa brand name), and platinum parts #'s 2425151, 2425152, and 2425153 manufactured during the month of september 2007. these replacement steering shafts can be used on the vehicles listed above. the weld connecting the inner tube to the outer tube may be defective. | |||||||||||||||
| Consequence Summary | If the weld fails, loss of steering could result, possibly resulting in a vehicle crash. | |||||||||||||||
| Corrective Summary | Dorman will notify owners and replace the steering shafts free of charge. the recall began on october 16, 2008. owners may contact dorman toll free at 1-800-523-2492. | |||||||||||||||
| Notes | This recall only pertains to dorman's oe solutions brand name, balkamp's napa brand, and the platinum brand steering shafts and has no relation to any original equipment installed on vehicles manufactured by general motors corporation.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
| 09E005000 | DORMAN PRODUCTS, INC. | E (Equipment) | 979 | 02/23/2009 | MFR | GENERAL MOTORS CORP. | 02/17/2009 | 02/17/2009 | ||||||||
| Defect Summary | Dorman is recalling 979 steering knuckles, dorman p/nos. 697-902 and 697-903, sold under dorman's oe solutionstm brand name, and napa p/nos. 7-8502 and 7-8503 which were sold for replacement use on the various vehicles listed above. a potential material or design defect could result in the steering knuckle breaking in the hub area. | |||||||||||||||
| Consequence Summary | A broken steering knuckle could result in loss of steering control and a possible crash without warning. | |||||||||||||||
| Corrective Summary | Dorman will notify owners and replace the defective steering knuckles free of charge and reimburse the repair facility or owner for labor. the recall began on february 23, 2009. owners may contact dorman's toll-free hotline at 1-800-523-2492. | |||||||||||||||
| Notes | This recall only pertains to aftermarket dorman steering knuckles and has no relation to any original equipment installed on vehicles manufactured by general motors corporation.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 060232009 | 08/01/2007 | 060232009A | 10022924 | Overview of steering system noises. *nj | 10/05/2007 |
| 010232001F | 02/01/2006 | 10019516 | Clunk felt/noise heard from steering column, steering gear and/or front of vehicle during turning maneuver and/or steering wheel rotation. *tt | 03/21/2006 | |
| 050232003 | 06/01/2005 | 10017515 | Revised outer tie rod end nut tightening specification/tie rod end jam nut tightening specification added. *tt | 11/09/2005 | |
| 040235004D | 11/01/2005 | 040235004C | 10008657 | Clunk noise from front of vehicle during turning maneuver/steering wheel rotation. *tt *nm | 08/13/2004 |
| 010232001C | 09/01/2003 | 010232001B | 10004280 | Some customers may comment on a clunk type noise coming from the front of the vehicle during a turning maneuver. *tt | 12/01/2003 |
| 022803 | 02/28/2003 | 10001854 | Increased steering effort due to intermediate shaft to intermediate shaft boot interference. *tt *jb | 07/23/2003 | |
| 01-02-32-001 | 04/01/2008 | 010232001O | 618086 | Concerns with clunk noise from front of vehicle turning maneuver / steering wheel rotation.*jb (lubricate or replace intermediate shaft as appropriate). updated 10/05/07. *nj updated 4/1/08. *nj updated 7/1/2008 *pe | 04/03/2001 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 02/01/2011 | 126000 | ||
| I have a 2003 chevrolet impala w/ day time running lights on car from factory. while driving early 4:00 am in the morning, through the mountians with no streets lights. i put my high beans on. within a second all exterior, and interior lights when out. this is totally unsafe and hazardus. the manufacture should be responsible for this not the consumer. need to have a recall on this. this a maltilfunction problem that needs to be addressed, before someone gets seriously hurt. i pray that your just not entering these complaints into the data base, but letting the cosumer know that you care and are working on this problem. i also, notice that while looking for recall on this matter there's a lot of complaint on this multifuntion. consumer's can't fix this without a lot expenses and remove airbagas. will you do your best on recalliing or getting recalls on this problem. | |||
| 02/01/2011 | 1 | 10/27/2008 | |
| 2003 chevy impala. consumer writes in regards to recalls for vehicle and repairs *tgw the consumer stated after hitting a pothole, the traction off light illuminated. after the repairs were made, the trac and abs light remained illuminated. also, there seemed to be some play in the steering. *jb | |||
| 10/13/2005 | 18262 | ||
| Tl- the contact owns a 2003 chevrolet impala. while driving approximately 5 mph the contact heard a popping noise coming from the steering wheel. the vehicle was taken to the dealer where the technicians diagnosed the failure to be the steering shaft. the steering shaft was replaced. the failure occurred again approximately five years later. the dealer was contacted and stated in order to diagnose the failure the contact would have to pay a fee. the manufacturer was contacted and were unable to assist. the vehicle was not repaired.the approximate failure mileage was 18,262. the approximate current mileage was 40,000. ds | |||
| 10/12/2010 | 81459 | ||
| Chevrolet impala 2003 after running over a pothole feb. 2009, a clicking sound was immediately observed with each revolution of the wheel. took it to a pep boys for inspection. they said they didn't see anything wrong after visual and drive inspection. still continued to hear clicking sound. on oct. 6, while backing out of parking space and turning wheel to left, a loud scraping sound was made. stopped car, got out to inspect whether or not anything was on ground, etc. nothing was there. sound continued until changing gear to drive. oct. 12, 2010 turned wheel towards left while in drive and a very loud clicking- then bumping noise was made. it sounded like the wheel was going to break or something if i continued turning. i was six blocks from home, so drove slowly and very slowly for the next 2 left turns in which on the 2nd left turn the bumping sound happened again. it has frightened me so that i am petrified to drive my car. plan to take to a mechanic but with assistance. | |||
| 10/05/2008 | 1 | ||
| It was raining, car started to skid to the right, steered left to correct, lost control and struck a tree head on. serious injuries to belted driver. *tr | |||
| 04/08/2003 | 3239 | 10 | 10/31/2002 |
| Tl*the contact owns a 2003 chevrolet impala. 3,000 miles after she purchased the vehicle she had brake failure. on april 8, 2003, dealer replaced rear rotors, nov. 19, 2003 freed up sliders, march 26, 2004 full rotor assembly replaced in florida, june 7, 2005 complete brake change. aug. 16, 2005 resurfaced brakes and rotors, jan. 16, 2006 refaced rear rotors, june 30, 2006 replaced rear rotors and refaced front rotors, jan. 10, 2007 resurface work needed to be done but did not perform repairs, may 23, 2007 replaced all 4 rotors. the contact paid for the repairs, may 22, 2008, replaced rear pads and serviced calipers. the dealer will not make any additional repairs and feel as though they have done all they can to remedy to failure. the failure mileage was 3259 and the current mileage was 50295. updated 7/3/08 *cn the passenger seat heater and rear window defogger were inoperative. there was a noise coming from the steering. the dealer lubed the intermediate shaft. the rear stabilizer shaft and link was replaced. updated 07/15/08. *jb | |||
| 12/27/2007 | 45405 | 2 | 06/30/2003 |
| The intermediate steering shaft in my 2003 chevrolet impala had to be replaced at 25,000 miles. now at 45,000 miles the steering shaft needs to be replaced again also, both rear brake rotors were replaced at 25,000 and need to be replaced again at 45,000 miles. *tr | |||
| 07/26/2003 | 500 | 1 | 07/23/2003 |
| 2003 chevrolet impala (i bought it new) problem turning the steering wheel and braking, i hear and feel clunking coming from the front end of the vehicle in the steering column . i also felt a vibration in the steering wheel. i had the car into the dealer 3 times. each time the problem wet away for a month or so but returned. each time i drive the car i hope the steering does not fail and cause an accident. no more general motors cars for me. i have bought gm since1969. i will not buy another gm car. *tr | |||
| 05/01/2005 | 30000 | 75 | 12/28/2003 |
| Tl*the contact owns a 2003 chevrolet impala. while driving between 1 and 25 mph, the contact heard a loud clunking noise coming from the front end of the vehicle. he also felt a vibration in the steering wheel. there is a technical service bulletin (01-02-32001h) regarding this same failure. the manufacturer stated that the contact would be responsible for the repair costs. the current mileage was 40,000 and failure mileage was 30,000. | |||
| 06/06/2005 | 29000 | 1 | 06/02/2003 |
| On the afternoon of monday, june 6, 2004, i was driving a 2003 chevrolet impala down haddonfield road in cherry hill, new jersey when, suddenly and without warning, its speedometer dropped down to zero, its brakes became inoperable, and its steering wheel became rigid and virtually un-turnable. i was forced to coast to a stop. fortunately, the incident did not cause a crash. this is the second time that such an incident has occurred with this car, with the previous incident occurring in or around july 2004. i am reporting this to my local chevrolet dealership. | |||
| 12/09/2004 | 55000 | 2 | 10/26/2002 |
| Experiencing clunk in steering; also failed rotors.*ak | |||
| 740 | 2 | 07/26/2003 | |
| While driving, the consumer noticed there was too much play in the steering wheel. also, the transmission was not working properly and the vehicle failed to accelerate. dealer was notified of the problem. *ak the dealer attempted to repair the transmission, but the vehicle was still unable to merge into freeway traffic. the vehicle pulled hard to the left and would become uncontrollable. the tires were replaced, but the problem remained. *scc *jb | |||
| STEERING - COLUMN | |||
| 03/27/2003 | 2500 | 1 | 02/14/2003 |
| Dt: the consumer states that the steering column squeals and klunks. when the consumer turns the steering wheel it klunks. it did not happen all the time,-per the consumer. ttok the car back to the dealership 11 times because it klunked. the consumer has been trying to have this fixed 2 years. the dealership has heard the noise. when the consumer takes the car to the dealer and it is not making the noise, the dealer won't fix it. they have put in a new column twice. the consumer was a month late on filing on the lemon law. the owner just does not want the car. the car is a 2003 chevy impala. *akthe owner has talked to gm and they were very rude to the consumer. | |||
| STEERING - GEAR BOX - SHAFT SECTOR | |||
| 06/15/2006 | 52000 | 1 | 06/20/2003 |
| Clunking noise in front end especially when you are in a turn. also could feel a thump through the steering wheel at same time. we are stationed in germany in the air force. took it to the opel dealer (chevy equiv. in germany) and they diagnosed it as the intermediate shaft needing to be replaced. after $300 and a long time waiting for the part, it was replaced and hasn't given us a problem since. also have had major problem with this car eating brakes and rotors. reminds me exactly of my buick regal i had with the same brake issues. after i sold the regal, i was sent info on a class action suit against gmc for the same brake issues. both are great cars but brakes stink. *tr | |||
| 02/03/2004 | 28194 | 5 | 01/01/2004 |
| Dt: the dash was caving in, the windshield was off level and there was knocking in the steering, the underneath frame was hanging down on the driver's side; there was a gap in the connection of the rear passenger's side door, and other problems. the consumer had the rotors replaced, and the wheels aligned. then, the consumer took vehicle to a dealership and they told her that there was nothing wrong with the vehicle. she contacted the manufacturer, who told her that there was nothing they could do because it was out of warranty. the consumer stated that at first there was a problem with the steering and they replaced gear shaft.*ak | |||
| 11/10/2004 | 3700 | 1 | 11/01/2002 |
| While turning at any speed, consumer heard a knocking noise coming from the front end. dealership was notified, but did not resolve the problem. *ak.....also, replaced intermediate steering shaft. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 07/09/2004 | 30000 | 1 | |
| While driving at low speeds vehicle lost power steering. dealership was notified, but did not resolve the problem. *ak | |||