Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC | ||||||||||||||||
| 04V287000 | GENERAL MOTORS CORP. | from 03/01/2004 to 04/30/2004 | V (Vehicle) | 47991 | 06/28/2004 | MFR | GENERAL MOTORS CORP. | 06/23/2004 | 06/23/2004 | |||||||
| Defect Summary | Certain passenger vehicles were produced with lower than specified torque on both front brake caliper to steering knuckle attachment bolts. with improper torque, the clamp load at the joint may not be adequate to prevent movement between the caliper bracket and knuckle. | |||||||||||||||
| Consequence Summary | Depending on whether one or both bolts backs out or fractures, the result can be locking of the affected wheel during braking and an abrupt steering input in the direction of the locked wheel, reduced braking and noise from the affected wheel, or severing of a brake hose, increased brake pedal travel, and reduced steering control. reduced braking or steering control could cause a crash. | |||||||||||||||
| Corrective Summary | Dealers are to tighten both bolts to the specified torque. owner notification began on june 28, 2004. owners should contact chevrolet 1-800-630-2438 or pontiac 1-800-620-7668. | |||||||||||||||
| Notes | Recall no. 04049.customers can also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, AIR | |||||
| 4615 | 10023171 | Abs pump running when not needed. *nj | 10/31/2007 | ||
| SERVICE BRAKES, AIR - ANTILOCK - WHEEL SPEED SENSOR | |||||
| 3853 | 10020231 | Abs lamp on and current or history dtcs c1223, c1224, c1227, c1228, c1234, and/or c1235. *tt | 08/21/2006 | ||
| 3583 | 3853A | 10019937 | Abs lamp on and current or history dtcs c1233, c1224, c1227, c1228, c1234, and/or c1235. *tt | 05/16/2006 | |
| 3477 | 10014875 | Tech 2 displays asterisk for the left front wheel speed sensor. *tt | 05/11/2005 | ||
| SERVICE BRAKES, HYDRAULIC | |||||
| 040523002 | 08/01/2005 | 040523002A | 10012633 | Brake rotor minimum allowable thickness after refinish specification correction. *tt | 03/09/2005 |
| 01788 | 01/01/2004 | 10006184 | Brakes seem applied, lock up, or lack travel.*mr | 04/26/2004 | |
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - ABS WARNING LIGHT | |||||
| 3500 | 10019284 | Abs light on and possible diagnostic trouble codes. *ak | 02/23/2006 | ||
| 3500 | 10017271 | Abs light coming on and codes c1225, c1226, c1232, c1233, c1276 and/or c1277 are found in the ebcm. *tt | 10/31/2005 | ||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||||
| 04082004 | 04/08/2004 | 10009210 | The current brake rotor minimum allowable thickness after refinish, or minimum thickness specification, found in the past service manual applications are incorrect. please use correct information as follows. *tt | 09/17/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 01/31/2013 | 130000 | 1 | |
| The traction control light came on before the snow and ice came and then on my way to work with no warning when the brakes were applied i had no brakes at all. i slid right through a busy intersection with no warning. the abs braking system does not work at all in the snow and ice. i was very lucky the cars were spaced out, that kept me from a very serious accident. i have read online that alot of other people are experiencing the exact same problem with the same make,model and year of car. my question is why have they not issued a recall on the 2004 chevy impala before it kills or seriously injures other people. *tr | |||
| 01/31/2013 | 130000 | ||
| The traction control light came on before the snow and ice came and then on my way to work with no warning when the brakes were applied i had no brakes at all. i slid right through a busy intersection with no warning. the abs breaking system does not work at all in the snow and ice. i was very lucky the cars were spaced out, that kept me from a very serious accident. i have read online that alot of other people are experiencing the exact same problem with the same make,model and year of car. my question is why have they not issued a recall on the 2004 chevy impala before it kills or seriously injures other people. | |||
| SERVICE BRAKES, AIR - DISC - ROTOR | |||
| 08/31/2004 | 2 | ||
| Bought a 2004 from russ darrow group in madison wi. this car was a rental car we paid 19k for it and it has 30k miles on it. it shakes when driving over 50mph and the brakes are unreliable. the salesman cooericed us into this car, and we tried to rectify the matter within 48 hours, but they won't cooperate. there are 2004 cars with 0 miles for less money, that have not been in any accidents. the front end is out of allignment and it is unsafe to drive. it is a 2004 chevy impala. we want a different, safe car, we do not want this fixed. the payments are almost 500 per month for six years. there are three different mileage amounts on the papers and on the contract the odometer says 0 striken out. please help. thank you. *ak | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 03/25/2010 | 135000 | ||
| My wife got into a wreak because chevy has not recalled these issues. my 2004 impala abs brakes mafunctioned along with my traction control , she tried to stop at a stop sign and the brake pedal kicked up and would not let her stop she removed her foot from the brake and tried pressing the pedal back down and it kicked up kicking in the abs and traction control not allowing her to stop and she ran into a snow bank but my insurance paid for the body work but not the mechanical problems i replaced both hubs on the front, quit doing it for a week or so and then when i drive it the traction control and abs kicks in while im driving down the road. now my speedometer, tachometer and temp guage are not workin at 0 rpm my car is doing 90 mph as it sits in my garage not starting because my key will not turn to start it my steering wheel will not lock and because i cant turn my key i can not put my car in neutral to push it out of my garage so i can get it towed i have read so many issues on these and other gm models i am suprised that there was no recalls when i called had this car for 4 years and nothing but problems and money so as my car sits in my garage as it will till these items get recalled i am not putting anymore money in this car i will drive my 98 infiniti that i have had for almost 10 years because i know its dependable. never again gm will you get another cent from me i have never had this many problems with any car. | |||
| 09/21/2011 | 92000 | ||
| When pulling out my parking spot, the traction control/abs light comes on and stays on for the duration of my drive which is usually just around 9 miles (i drive to and from work). this has been going on for months and happens every time i pull out from a parking spot. on some occations when trying to stop the brakes make a grinding noise and it takes a bit more effort than usual to stop. what could be causing the traction/abs light to come on everytime i drive my car. | |||
| 08/29/2011 | 166032 | ||
| Tl-the contact owns a 2004 chevrolet impala. the contact was driving 50 mph when the brakes engaged independently. the contact was able to pull off the road and into a shopping center where a small fire erupted in the vehicle. the fire was extinguished and there were no injuries. the vehicle was towed to a local mechanic where the contact was advised that the brakes had become extremely hot and caused the fire. the brake pads, rotors, calipers and hoses were replaced. the contact called the manufacturer regarding a recall under nhtsa campaign i.d. number: 04v287000 (service brake, hydraulic) but the manufacturer informed the contact that the vehicle was not included in the recall. the failure mileage was 166,032. kmj | |||
| 08/29/2011 | 166032 | ||
| Tl-the contact owns a 2004 chevrolet impala. the contact stated while driving 50 mph the brakes engaged causing the vehicle to slow down in the middle of traffic. the contact was able to pull off the road and into a shopping center. while the vehicle was parked the vehicle caught on fire due to the brakes being very hot. during the fire no one was injured. the fire department was not called. a store operator put out the fire with a fire extinguisher. the contact towed the vehicle to a local mechanic. the mechanic replaced the brake pads and rotors. also the mechanic replaced the brake calipers, rotors, and hoses. the contact called the manufacturer regarding a nhtsa campaign i.d. number 04v287000 (service brake, hydraulic). the manufacturer informed the contact the vehicle was not included in the recall due to the vin number. the failure mileage was 166,032. jo | |||
| 10/02/2011 | |||
| I have a chevy impala and the service traction light comes on, the traction off light stays on and the abs light stays on then when you use your brakes it is like the brake is pushing your foot back up. this is going to cause someone to get hurt. i have replaced the wheel bearings 5-6 times in a year. it will work for a very few months and then it starts all over again. last thursday i had put an expensive set of the wheel bearings on it and brakes all way round on the car. it did not make it out of the shop before all of these lights started coming back on. so i had new wheel bearings put back on it again today and it is still doing this. gm needs to have this problem fixed. they should do a recall and fix this problem, from what i can read on the internet there is a lot of people having this same issue and it is costing everyone a lot of money. | |||
| 06/28/2011 | 49884 | ||
| Brake pad and rotor. at 14584 & 49883 miles pads on all 4 wheels & rear rotors were replaced. pads because of severe wear. rear rotors on both occations were severly rusted and warped causing the front brakes to provide all the braking force resulting in severe wear & damage to the front pads. at 14584miles took car to chev. dealer because of noise at rear when stopping. rear rotors & pads replaced under warranty, front pads at our cost. at about 35000 had front brakes checked because of loud squealing, found front pads to be glazed. rears not checked at this time. at49884 miles brakes gave out when exiting x-way. when the wheels were pulled rear rotors were again found to be completely rusted & warped . one of the front pads had broken & fallen out, the other pads were severly worn. once again the front brakes were doing all the stopping because of the defective rear rotors. this time we had to pay for the whole repair. chev. dealer said gm felt this was normal wear. two sets of warped & rusted rotors in less than 50000 miles does not seem like normal wear, it appears more likly to be a defect in the quality or design of the rotors & the pemature failure of the pads is a result of this defect. a web search of this problem shows that we are not the only people having this defect with rusty & warped rear rotors on gm products of the same model year. service techs i've talk to about it tell me it's not uncommon to see. | |||
| 06/25/2011 | 150000 | ||
| Tl-the contact owns a 2004 chevrolet impala. the contact stated that when making turns at low speeds, she noticed that the brakes would grind and make a noise. the abs light would illuminate on the vehicle after the failure occurred. the vehicle was inspected by a dealer and they advised her that the abs sensor needed to be replaced. the vehicle was repaired for the sensor on the brakes. shortly after leaving the dealer the failure started to occur again. the manufacturer was contacted and they offered no assistance. the failure mileage was unkown and the current mileages were approximately 150,000. the vin was unavailable. tb | |||
| 06/28/2011 | 49884 | ||
| Brake pad and rotor. at 14584 & 49883 miles pads on all 4 wheels & rear rotors were replaced. pads because of severe wear. rear rotors on both occations were severly rusted and warped causing the front brakes to provide all the braking force resulting in severe wear & damage to the front pads. at 14584miles took car to chev. dealer because of noise at rear when stopping. rear rotors & pads replaced under warranty, front pads at our cost. at about 35000 had front brakes checked because of loud squealing, found front pads to be glazed. rears not checked at this time. at49884 miles brakes gave out when exiting x-way. when the wheels were pulled rear rotors were again found to be completely rusted & warped . one of the front pads had broken & fallen out, the other pads were severly worn. once again the front brakes were doing all the stopping because of the defective rear rotors. this time we had to pay for the whole repair. chev. dealer said gm felt this was normal wear. two sets of warped & rusted rotors in less than 50000 miles does not seem like normal wear, it appears more likly to be a defect in the quality or design of the rotors & the pemature failure of the pads is a result of this defect. a web search of this problem shows that we are not the only people having this defect with rusty & warped rear rotors on gm products of the same model year. service techs i've talk to about it tell me it's not uncommon to see. | |||
| 06/25/2011 | 150000 | ||
| Tl-the contact owns a 2004 chevrolet impala. the contact stated that when making turns at low speeds, she noticed that the brakes would grind and make a noise. the abs light would illuminate on the vehicle after the failure occurred. the vehicle was inspected by a dealer and they advised her that the abs sensor needed to be replaced. the vehicle was repaired for the sensor on the brakes. shortly after leaving the dealer the failure started to occur again. the manufacturer was contacted and they offered no assistance. the failure mileage was unkown and the current mileages were approximately 150,000. the vin was unavailable. tb | |||
| 06/28/2011 | 49884 | ||
| Brake pad and rotor. at 14584 & 49883 miles pads on all 4 wheels & rear rotors were replaced. pads because of severe wear. rear rotors on both occations were severly rusted and warped causing the front brakes to provide all the braking force resulting in severe wear & damage to the front pads. at 14584miles took car to chev. dealer because of noise at rear when stopping. rear rotors & pads replaced under warranty, front pads at our cost. at about 35000 had front brakes checked because of loud squealing, found front pads to be glazed. rears not checked at this time. at49884 miles brakes gave out when exiting x-way. when the wheels were pulled rear rotors were again found to be completely rusted & warped . one of the front pads had broken & fallen out, the other pads were severly worn. once again the front brakes were doing all the stopping because of the defective rear rotors. this time we had to pay for the whole repair. chev. dealer said gm felt this was normal wear. two sets of warped & rusted rotors in less than 50000 miles does not seem like normal wear, it appears more likly to be a defect in the quality or design of the rotors & the pemature failure of the pads is a result of this defect. a web search of this problem shows that we are not the only people having this defect with rusty & warped rear rotors on gm products of the same model year. service techs i've talk to about it tell me it's not uncommon to see. | |||
| 06/25/2011 | 150000 | ||
| Tl-the contact owns a 2004 chevrolet impala. the contact stated that when making turns at low speeds, she noticed that the brakes would grind and make a noise. the abs light would illuminate on the vehicle after the failure occurred. the vehicle was inspected by a dealer and they advised her that the abs sensor needed to be replaced. the vehicle was repaired for the sensor on the brakes. shortly after leaving the dealer the failure started to occur again. the manufacturer was contacted and they offered no assistance. the failure mileage was unkown and the current mileages were approximately 150,000. the vin was unavailable. tb | |||
| 06/28/2011 | 49884 | ||
| Brake pad and rotor. at 14584 & 49883 miles pads on all 4 wheels & rear rotors were replaced. pads because of severe wear. rear rotors on both occations were severly rusted and warped causing the front brakes to provide all the braking force resulting in severe wear & damage to the front pads. at 14584miles took car to chev. dealer because of noise at rear when stopping. rear rotors & pads replaced under warranty, front pads at our cost. at about 35000 had front brakes checked because of loud squealing, found front pads to be glazed. rears not checked at this time. at49884 miles brakes gave out when exiting x-way. when the wheels were pulled rear rotors were again found to be completely rusted & warped . one of the front pads had broken & fallen out, the other pads were severly worn. once again the front brakes were doing all the stopping because of the defective rear rotors. this time we had to pay for the whole repair. chev. dealer said gm felt this was normal wear. two sets of warped & rusted rotors in less than 50000 miles does not seem like normal wear, it appears more likly to be a defect in the quality or design of the rotors & the pemature failure of the pads is a result of this defect. a web search of this problem shows that we are not the only people having this defect with rusty & warped rear rotors on gm products of the same model year. service techs i've talk to about it tell me it's not uncommon to see. | |||
| 06/25/2011 | 150000 | ||
| Tl-the contact owns a 2004 chevrolet impala. the contact stated that when making turns at low speeds, she noticed that the brakes would grind and make a noise. the abs light would illuminate on the vehicle after the failure occurred. the vehicle was inspected by a dealer and they advised her that the abs sensor needed to be replaced. the vehicle was repaired for the sensor on the brakes. shortly after leaving the dealer the failure started to occur again. the manufacturer was contacted and they offered no assistance. the failure mileage was unkown and the current mileages were approximately 150,000. the vin was unavailable. tb | |||
| 06/16/2011 | 22000 | ||
| Tl-the contact owns a 2004 chevrolet impala. the contact stated that when driving at slow speeds going downhill, he noticed that the low brake fluid light illuminated. when he reached home he noticed that there was a leak and that there was severe rust on the brakelines coming from the mastercylinder. the vehicle was then inspected by a independent mechanic and they advised him that all the brake lines were severely rusted and there was a leak in one of the lines and needed to be replaced. the vehicle was repaired for for the brale line that had the leak in it. the failure and current mileages were approximately 22,000. the vin was unavailable. tb | |||
| 06/02/2011 | 51220 | ||
| Tl*the contact owns a 2004 chevrolet impala. the contact stated while driving 30 mph she attempted to stop at the traffic light when the brakes were depressed and extended to the floor. the vehicle was towed to a local dealer who performed a diagnostic test that located the failure within the three brake lines. the brakes lines failed due to corrosion. the vehicle was repaired. the dealer replaced the corroded brake lines. the manufacturer was not notified of the failure. the current miles were 51,220. | |||
| 06/02/2011 | 51220 | ||
| Tl-the contact owns a 2004 chevrolet impale. the contact stated while driving at 30mph and attempted to stop for the traffic light when the brake was depressed the brake pedal went to the floor. the vehicle was towed to the local dealer who performed a diagnosed that located the failure at three brake lines. the brakes lines failed due to corrosion. the vehicle was repaired. the dealer replaced the corroded brake lines. the manufacturer was not contacted the failure and the current miles was 51,220. li | |||
| 11/02/2009 | 120000 | ||
| Tl* the contact owns a 2004 chevrolet impala. the contact stated that when applying the brakes, there was an abnormal noise coming from under the hood of the vehicle. the vehicle was taken to a local repair shop who diagnosed that the abs system was defective and would need to be replaced. the manufacturer was not contacted and the vehicle was not repaired. the failure and current mileage was 120,000. | |||
| 11/02/2009 | 120000 | ||
| Tl - the contact owns a 2004 chevrolet impala. the contact stated that when she engaged the brakes it would generate a noise coming from under the hood of the vehicle. the vehicle was taken to a local shop who diagnosed that the abs system was defective and needed to be replace. the manufacturer was not contacted. the vehicle was not repaired. the failure and current mileage was 120,000. pm | |||
| 11/24/2010 | 32000 | ||
| The abs light on my mother's 2004 chevrolet impala (only 32,000 miles) abs light recently started coming on. she took it to the local gm dealership. they referenced a gm service bulletin that requires replacement of harnesses and sensors. $367 dealer would not cover warranty because of vehicle age despite our complaint. we elevated the issue up to gm district service (case# 71-898488738). after several calls gm has offered 50% back. regardless, it is unacceptable to not policy safety system beyond standard warranty coverage. questionable if this should be recall. we found four other complaints and one investigation in nhtsa data base of same issue. | |||
| 02/08/2010 | 140000 | 1 | |
| Have changed rotors multiple times, after about a month when braking at high speeds 45mph or higher, car shakes from pulsating brakes. in wet weather makes the car a little uncontrollable dealer says oh its how it is, gm is aware but they don't feel it is a real issue. this among the inability of the heating system to work for more than a year before its components need to be replaced is ridiculous. i had been a loyal gm customer. so sorry wont be anymore this is insane to pay this much for a vehicle and it have this many issues since purchase. *tr | |||
| 10/22/2009 | 8818 | 1 | |
| New 2004 chevy impala ls first use 3/23/05. three times since purchase i've had to replace a wheel bearing & hub assembly. march of 2006 the right rear, january of 2008 the left rear, october of 2009 the right front. each time the abs and service traction system lights were on. i paid $636.31 this last time. this appears to be a poor design and a safety issue which could lead to the car being undriveable. i was told that the tires would begin to wobble and the steering would be affected if not repaired within a certain amount of time. i've seen on line i'm not the only one who has had a problem with this defect. i'm concerned that the 4th one will fail, or the other 3 that have been replaced will fail again. i am #1 concerned with my safety & the safety of others on the road. i am also concerned about the money i've had to pay because of this design defect. *tr | |||
| 07/01/2009 | 73000 | 1 | |
| 2004 impala, brake rotors warping. car has approx 73,000 miles. in that time both front and rear brake rotors have been replaced or resurfaced approx 4-5 times due to pulsing when brakes are applied. *tr | |||
| 09/04/2008 | 38000 | 1 | |
| At 38,000 miles...the speedometor fails when you are on the highway. at first it just slowly dropped to 0. then the thermometer went haywire; i ck'd the engine everything was fine...it registers all around the globe now. now the speedometoer works when it wants to....i travel a lot, and this thing settles down after a long trip hopefully...last time it went to the bottom of the gauge. i just can't wait for a cop to see my malfunction. can he still give me a ticket if i legally have no idea how fast i am traveling? legally you should get that ticket! make me see a judge gm! i bought a gm certified car in order to find out that it does not mean anything! your brakes are killing me too! my boss's toyota is going on 80,000 mi. they will be good for 100,000.00 mi. i am the one putting on the highway miles here! i am at approx. 50,000.00 miles. remember...i got the car at 28,000.00 miles. i am a highway traveler.....in just a year i have put on 20,000.00 miles. highway miles! i think gm got bad brakes! the rotors are done! i thought i was buying a safe trustworthy car. i got trash. i will buy foreign next time; especially if you do not cover my instrument cluster gone wrong! *tr | |||
| 08/13/2007 | 36000 | 5 | 12/17/2005 |
| I have a 2004 chevrolet impala. i have had to replace brakes and rotors for this car a few times a year. the rotors are constantly getting warped with original gm rotors and brake pads. in 2005, i was in a car accident in which the wheels locked and i was unable to steer the car away from crashing into a curb inside a heavily traveled tunnel. at first, i thought that it was the wet roads due to rain. however, after replacing rotor and brakes constantly, i researched and found out that a nhtsa issued a recall for brakes in june of 2004. the campaign # is 04v28700. i called gm and they said that there were no recalls issued for my vin#. i informed them that the nhtsa recall did not specify particular 2004 impalas but the whole model year. they gave me the case #71-546836626 and said that they have no record of a recall for my car. what can i do to have this problem resolved? *tr | |||
| 01/07/2006 | 31000 | 1 | |
| Tl*the contact owns a 2004 chevrolet impala. the contact stated that the steering wheel shutters and shakes when the brakes are applied. the vehicle has not been diagnosed. the purchase date was unavailable. the current mileage is 38,000 and failure mileage was 31,000. | |||
| 09/14/2006 | 85000 | 1 | 08/22/2005 |
| Dt*: the contact stated when the brake was applied, the pedal pulsated and the vehicle shook. the front rotors were replaced twice and the front and rear brakes and rear rotors were replaced once. the shaking stopped for one week, but then the shaking persisted. there was a nhtsa recall, # 04v287000, regarding the service brakes, hydraulic. the vehicle was not included in the recall due to the vin. | |||
| 08/07/2006 | 60000 | 1 | 10/10/2004 |
| Dt*: the contact stated while depressing the brake pedal there was a popping noise at any speed. there was an nhtsa recall, # 04v287000, regarding the service brakes, hydraulic. the vehicle was not included in the recall due to the vin. | |||
| 06/21/2006 | 4100 | 2 | 09/15/2004 |
| When turning left or right there is a clicking sound coming from the turn in the steering. during the turn it feels as though there is a break in the steering line. it seems as if it were a chain i would say its missing about 4 links. i took it in for this problem about 6 months ago and it was resolved for a while. i was told the steering column needed tightening. here it is doing the same thing for the last 2 months. now i notice the braking is not stopping in the manner it should. i have nearly rearended a few people in the last 2 months or continued just past the stop line at an intersection. *jb | |||
| 12/12/2004 | 6000 | 1 | 12/01/2004 |
| Dt: the contact's vehicle was involved in a low speed accident. upon impact the air bags did not deploy. there was pre-braking prior to the accident and the front of the vehicle sustained damage. the contact was not wearing his seat belt and struck the dashboard, resulting in a head injury. the vehicle was towed to a body shop and is currently awaiting repairs. *ak updated 1/19/2006 - *nm | |||
| 06/10/2005 | 16000 | 1 | 10/20/2004 |
| My family and i were traveling down a highway in florida and were traveling about 50 mph and a line of vehicles in front of us stopped, not real fast, but they stopped and we were about 80 yards in back of them and when i applied my brake petal the car just didn't want to stop. it was skidding all along, squealing tires, until i lost control of it and started to fishtail. about 1 foot more or so, we would have been in a major accident! i didn't slam them on or anything. it was kind of a sudden stop, but not really too sudden. all of the vehicles around us stopped prefectly normal. i've driven many vehicles and have never experienced this! my car is still under warrenty, however i have never taken it in. i think i should though. but still, general morors and chevrolet should be ashamed of themselves for releasing a dangerous vehicle like this! another small complaint i have, which is not necessarly a safety concern, is the fact that the steering is rather poor on this vehicle. when you go around turns, you have a make an effort to turn the steering wheel and get the car going straight again. i am a firm believer that new cars should be better than old one's, however my experiences have obviously proven that they're not. thank you for reading my complaint. i hope you can get this information out to the public and maybe then gm can make changes. | |||
| 04/01/2005 | 1 | 07/23/2004 | |
| Complaint regarding the response to the manufacturer's recall by the dealership. *mr recall campaign #04v287000. the vehicle had been driven 3,738 miles without the consumer being notified by gm or the dealership. *sc *jb | |||
| 03/01/2005 | 1 | ||
| ' recall campaign' issued on 2004 chevrolet impala for front brake caliper bolt. *bf the consumer stated gm still has not sent him an official recall letter even after the work was performed. *jb | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 06/19/2008 | 65000 | 1 | |
| 2004 chevy impala - abs light and trac off light have intermittently going on and off, then the speedometer started to become inoperative, now the tachometer goes haywire and is stuck over the max. i have read that there are countless complaints of the same nature. *tr | |||
| 01/25/2008 | 51000 | 2 | 04/11/2004 |
| Collision on the interstate. i was driving approximately 45 mph when i struck the vehicle in front of me. traffic was heavy and they slammed on their brakes. i had the brakes all the way to the floor but the car did not stop. their car was completely stopped when i hit them and knocked them into another vehicle. my air bags failed to deploy. body shop owner stated that it appeared that the wires to the airbag had been sliced during the accident. front bumper, hood, and fenders had to be replaced. radiator and condenser had to be replaced. body of the vehicle had to be squared. rotors and brakes replaced. *tr | |||
| 11/26/2007 | 48874 | 1 | 07/24/2007 |
| After purchasing vehicle took it back to have steering checked because it did not feel or sound right when doing a braking and turning steering wheel combination. mentioned the nhtsa recall of 2004 impala. was told did not involve ss. on this occasion was unable to stop the vehicle, unable to steer properly, could not control vehicle. it spiraled and hit a bus stop/pole. *tr | |||
| 05/23/2005 | 45000 | 1 | 03/14/2005 |
| Tl*the contact owns a 2004 chevrolet impala. the vehicle caught fire in the dashboard area and then spread to the hood. the fire occurred two to three months after the vehicle was purchased. a relative sustained injuries to the hand due to the fire. the cause of the failure was electrical. there is no fire or police report. the vehicle was repaired, but the contact does not know the specifics of the repair work. three months after the repairs were completed, the check engine light illuminated and the vehicle began vibrating when the brakes were depressed. this failure occurred while driving 20 mph or more. the brakes and the disc were replaced and aligned. the failure continued to occur and the brakes were replaced within a month. the mechanic stated that the disc failed which caused the brakes to fail. the contact detects the smell of fuel within the vehicle. the fuel gauge has failed to operate normally since the repairs were performed. the fuel gauge indicated that the fuel level was full; however, the engine shut off and there was no fuel in the vehicle. there was also the presence of fuel on the ground after adding fuel to the vehicle. the dealer has not diagnosed the cause of the fuel gage failure or the odor. the inspector stated that the vehicle may not pass inspection due to the fuel odor in the interior. although the brakes were repaired twice, the vibration continued to occur. the engine size was unknown. the contact can provide receipts for all of the repairs that were performed, including an insurance report. there is no fire or police report. the current mileage is 81,000 and failure mileage was 45,000. updated 08/15/07.*jb | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - ABS WARNING LIGHT | |||
| 04/04/2008 | 50000 | 500 | 07/31/2004 |
| I have a 2004 chevy impala that has had problems with warped rotors, which i had replaced. then a wheel bearing went bad. took vehicle to chevy dealer. they diagnosed it as left front hub bearing being bad. i had left front hub bearing replaced and problem wasn't fixed. turned out it was right front hub bearing that was bad, so both ended up replaced. a few weeks later service traction system light started coming on every day and shuts off the abs and traction control systems. outside temperature and weather conditions don't make any difference. also having problems with headlights going from high beams to dim. sometimes it takes two or three attempts before it will go from high beams to dim. i've never had these kinds of problems with chevrolet's before. i've had chevrolet's with 150,000 miles on them and have never had to replace rotors, wheel bearings, or had abs problems before, just normal maintenance. *tr | |||
| 12/01/2007 | 30000 | 1000 | 07/04/2006 |
| We have a 2004 chevrolet impala, which is a piece of crap. we purchased this car used, it had 26,000 miles on it. i filed a complaint w/ chevy on phone number 866-790-5700. our case # is 71-578092134. they were no help, since our warranty had expired. our traction system & check engine light kept coming on. the traction system shut off & would not turn back on. it also knocked off the abs system. not safe. we took it to a local mechanic, the repairs were a new thermostat & thermostat sensor, & drivers side rear hub bearing. the cost was $500.00, the dealership wanted @1100.00!!!!!!! for the same repairs. the repair shop stated to me that they have approximately 5-10 impalas a week in their shop for the same repair!!! it appears gm screwed up. we are not the only ones who have this problem. we also own a 1995 gmc 1500 sierra, have not had to fix anything as major as the impala. gm's warranty is the worst in the business. gm was no help at all. *tr | |||
| 12/05/2007 | 48000 | 10 | 03/19/2004 |
| While applying the brakes for the first time after start up at low speeds (less than 20mph) the antilock brakes kick in when not needed. for about 2-3 seconds, there is extremely reduced braking ability. after this initial time period, the whole antilock braking system shuts down and also turns off the traction control system. once the shutdown has taken place, the car's braking system functions as if there was no antilock brakes on the vehicle. took car to dealership which indicated that the wheel sensor was bad and could be replaced for $600.00. also while driving on the interstate, noticed that the speedometer was stuck at 65mph, regardless of speed. when turned off, the vehicle still read 65mph. was unable to determine proper speed. noticed that the vehicle reset the speed 5mph lower each time the ignition switch was moved from off to on. multiple cycles of turning the ignition switch on and off finally reset the speedometer to 0mph. don't know if this is only a temporary fix for a problem that will probably get worse. although not a serious issue, the tachometer does the same thing. *tr | |||
| 10/19/2007 | 29901 | 10 | 05/05/2004 |
| Tl*the contact owns a 2004 chevrolet impala. while driving approximately 8 mph, the contact heard a loud knocking noise coming from the steering column. she also noticed that the abs and traction warning lights were illuminated on the instrument panel. she took the vehicle to the dealer and they replaced the abs and steering column. two weeks later, while driving 60 mph, the contact felt excessive vibration coming from the steering column. she filed a complaint with the manufacturer. the failure mileage was 29,901 and current mileage was 32,000. | |||
| 02/21/2007 | 41555 | 1 | 01/01/2005 |
| My 2004 impala's abs trouble light came on as did the service traction system light. the dealers diagnosis based upon abs scanner codes was that the left rear wheel speed sensor had failed/shorted. gm's sealed wheel hub design on this vehicle meant that in order to replace the wheel speed sensor the entire hub had to be replaced. since the vehicle has just over 40k miles and is out of warranty, my total cost was over $690 including parts, labor, and taxes. this is absurd and ridiculous. it is unacceptable for the consumer to have to experience this kind of outrageous cost simply to get a sensor replaced. if it were not for the necessity of replacing the entire hub, there is no way that this repair should even cost $100. as a mechanical engineer, i recognize poor design and poor logic when i see it, and this situation certainly falls under those categories. i am extremely dissatisfied that i had no choice but to pay this in order to restore operation of the abs and traction systems. if this is standard gm design practice, i will definitely consider that a negative when purchasing my next vehicle. *jb | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - CONTROL UNIT/MODULE | |||
| 12/05/2007 | 48000 | 10 | 03/19/2004 |
| While applying the brakes for the first time after start up at low speeds (less than 20mph) the antilock brakes kick in when not needed. for about 2-3 seconds, there is extremely reduced braking ability. after this initial time period, the whole antilock braking system shuts down and also turns off the traction control system. once the shutdown has taken place, the car's braking system functions as if there was no antilock brakes on the vehicle. took car to dealership which indicated that the wheel sensor was bad and could be replaced for $600.00. also while driving on the interstate, noticed that the speedometer was stuck at 65mph, regardless of speed. when turned off, the vehicle still read 65mph. was unable to determine proper speed. noticed that the vehicle reset the speed 5mph lower each time the ignition switch was moved from off to on. multiple cycles of turning the ignition switch on and off finally reset the speedometer to 0mph. don't know if this is only a temporary fix for a problem that will probably get worse. although not a serious issue, the tachometer does the same thing. *tr | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - WHEEL SPEED SENSOR | |||
| 12/05/2007 | 48000 | 10 | 03/19/2004 |
| While applying the brakes for the first time after start up at low speeds (less than 20mph) the antilock brakes kick in when not needed. for about 2-3 seconds, there is extremely reduced braking ability. after this initial time period, the whole antilock braking system shuts down and also turns off the traction control system. once the shutdown has taken place, the car's braking system functions as if there was no antilock brakes on the vehicle. took car to dealership which indicated that the wheel sensor was bad and could be replaced for $600.00. also while driving on the interstate, noticed that the speedometer was stuck at 65mph, regardless of speed. when turned off, the vehicle still read 65mph. was unable to determine proper speed. noticed that the vehicle reset the speed 5mph lower each time the ignition switch was moved from off to on. multiple cycles of turning the ignition switch on and off finally reset the speedometer to 0mph. don't know if this is only a temporary fix for a problem that will probably get worse. although not a serious issue, the tachometer does the same thing. *tr | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS | |||
| 07/19/2005 | 2 | 06/01/2004 | |
| Dt: the contact owns a 2004 chevrolet impala. the vehicle has less than 10,000 miles on it. the vehicle would not stop even with the brakes on. it is pulsated/squealed while trying to stop. this resulted in extended stopping distance. the vehicle was unsafe to drive. rear brakes pulsated due to warped rear brake rotors. the first time dealer inspected vehicle they found front brake rotors warped and out of round. the dealership the brakes overheated, causing them to warp. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC | |||
| 05/01/2004 | 9000 | 15 | 03/23/2004 |
| I purchased a 2004 chervolet impala from c & o motors in st. albans west virginia on march 23,2004. the vehicle only had two miles on the odometer. ever since i have had the vehicle, i have had continued brake problems, front end suspension problems, noises coming from the dash of the vehicle, and a popping and cracking sound coming from the front end of the vehicle. since i have had this vehicle i have had all 4 tires replaced, all hub caps replaced, all lug nut covers replaced, 2 rack of pinions replaced, 2 steerind shafts replaced, both sides of upper mount and barings replaced, front end suspension bolts replaced and tightened sevreal times, and no have an eletrical problem when rolling up the windows the lights dim, and front head light lens always has mositure in them whenit rains. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - CALIPER | |||
| 10/01/2009 | 38000 | ||
| Tl*the contact owns a 2004 chevrolet impala. the contact stated that whenever the brakes were applied they made a loud noise and the vehicle was shaking. he previously had the entire braking system replaced. the vehicle was taken to an authorized dealer where he was informed that the rotors were delaminating and the calipers were stuck. he was also informed that the braking system needed to be replaced and the failure occurred because the vehicle was not driven often enough. the failure mileage was approximately 38,000. the current mileage was approximately 42,000. | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||
| 08/13/2007 | 36000 | 5 | 12/17/2005 |
| I have a 2004 chevrolet impala. i have had to replace brakes and rotors for this car a few times a year. the rotors are constantly getting warped with original gm rotors and brake pads. in 2005, i was in a car accident in which the wheels locked and i was unable to steer the car away from crashing into a curb inside a heavily traveled tunnel. at first, i thought that it was the wet roads due to rain. however, after replacing rotor and brakes constantly, i researched and found out that a nhtsa issued a recall for brakes in june of 2004. the campaign # is 04v28700. i called gm and they said that there were no recalls issued for my vin#. i informed them that the nhtsa recall did not specify particular 2004 impalas but the whole model year. they gave me the case #71-546836626 and said that they have no record of a recall for my car. what can i do to have this problem resolved? *tr | |||
| 07/19/2004 | 2 | 3 | |
| Owner had to replace the rack and pinion steering , also, owner had replaced a set of brake pads and also had to replace the fuel tank due to a tank failure. vehicle was purchased brand new and has 13,000 miles yet it has been one problem after another and the manufacturer is not doing anything to assist the consumer. please provide further details. *la | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 03/01/2011 | 1 | 08/01/2004 | |
| 2004 chevrolet impala. consumer states the brakes on this vehicle have had moderate pulsating for approximately 25, 000 miles *tgw the consumer suspected that the front rotors were warped. when he dissembled the front brakes, he discovered that the inner brake pad friction material had completely separated from the steel backing plate (both the left and the right). the consumer believed it was a safety defect. the friction material was floating loose inside of the caliper frames causing the edges of the friction material to become jagged as a result of contacting the calipers. the inside portion of the rotor had unusual wear due to this issue and the vehicle had reduced braking capability. the consumer stated he replaced all of the pads and the rotors at his expense. *jb | |||
| 10/01/2009 | 38000 | ||
| Tl*the contact owns a 2004 chevrolet impala. the contact stated that whenever the brakes were applied they made a loud noise and the vehicle was shaking. he previously had the entire braking system replaced. the vehicle was taken to an authorized dealer where he was informed that the rotors were delaminating and the calipers were stuck. he was also informed that the braking system needed to be replaced and the failure occurred because the vehicle was not driven often enough. the failure mileage was approximately 38,000. the current mileage was approximately 42,000. | |||
| 05/26/2006 | 2 | ||
| 2004 chevy impala with severe vibration while braking. consumer states that the mechanic informed him that the front and rear rotors were severely warped. he believes that the rotors are poor quality and have to be replaced constantly. *kb | |||
| 04/04/2008 | 50000 | 500 | 07/31/2004 |
| I have a 2004 chevy impala that has had problems with warped rotors, which i had replaced. then a wheel bearing went bad. took vehicle to chevy dealer. they diagnosed it as left front hub bearing being bad. i had left front hub bearing replaced and problem wasn't fixed. turned out it was right front hub bearing that was bad, so both ended up replaced. a few weeks later service traction system light started coming on every day and shuts off the abs and traction control systems. outside temperature and weather conditions don't make any difference. also having problems with headlights going from high beams to dim. sometimes it takes two or three attempts before it will go from high beams to dim. i've never had these kinds of problems with chevrolet's before. i've had chevrolet's with 150,000 miles on them and have never had to replace rotors, wheel bearings, or had abs problems before, just normal maintenance. *tr | |||
| 03/26/2008 | 34000 | 2 | 08/10/2004 |
| Car was taken in for brakes. rotors warped @ 21,500 miles. 12,000 miles later, warped again. was told this was common and there was nothing they could do for me. repair cost out of pocket. car was taken in for an overheating problem. was told it was totally natural for my car to get that hot. unbelievable!! now i have an intake or a head gasket that is bad. again, nothing they can do. again, cost out of my pocket. this will be the last chevy i service. my car only has 34,000 miles it. the service center told us, cars are made different these days. stuff happens. if they can't stand behind their cars i won't buy another. 34,000 miles and my car is junk. i think a recall should be issued regarding these problems. bad brakes and bad gaskets. *tr | |||
| 08/13/2007 | 36000 | 5 | 12/17/2005 |
| I have a 2004 chevrolet impala. i have had to replace brakes and rotors for this car a few times a year. the rotors are constantly getting warped with original gm rotors and brake pads. in 2005, i was in a car accident in which the wheels locked and i was unable to steer the car away from crashing into a curb inside a heavily traveled tunnel. at first, i thought that it was the wet roads due to rain. however, after replacing rotor and brakes constantly, i researched and found out that a nhtsa issued a recall for brakes in june of 2004. the campaign # is 04v28700. i called gm and they said that there were no recalls issued for my vin#. i informed them that the nhtsa recall did not specify particular 2004 impalas but the whole model year. they gave me the case #71-546836626 and said that they have no record of a recall for my car. what can i do to have this problem resolved? *tr | |||
| 02/20/2007 | 59000 | 2 | 06/16/2004 |
| My 2004 impala ss has had a chronic problem with brakes and steering. the car now has 64,000 miles on it, and is again experiencing issues with noises in the steering when turning, stopping and starting. the front end just feels loose. this was an issue corrected when the car was under warranty around 35,000 miles. the problem went away, but has returned some 30,000 miles later. also, had to have the brake rotors turned around 25,000 miles. today, the car is having its left wheel bearing replaced. *nm | |||
| 12/01/2005 | 27800 | 3 | 10/01/2004 |
| Dt*: the contact stated the brakes pulsate when applied causing a increase in the stopping distance of the vehicle. the problem gradually got worse. in july of 2005 the dealership replaced one set of brake rotors and resurfaced the other set. in september another dealership replaced the other set of rotors. the vehicle was taken back into the dealership in december, which determined the rotors need to be resurfaced due to rust build up. they did not resurface the rotors because the rotors were no longer under warranty. *nm | |||
| 04/30/2004 | 1200 | 4 | 04/25/2004 |
| I have had my 2004 impala for 18 months, of that 18 months it has been in the dealer for brakes four times. the rotors keep warping up. some dealerships have told me about this problem. they have even replaced the rotors one time. this has gotten to be such a problem that my family will not ride in this car. why can't gm design a car without all the problems the impala has. *nm | |||
| 09/12/2005 | 2 | 10/29/2003 | |
| I have a 2004 impala, the car is 2 years old and i've had to have the rear rotors ground down twice because they had warped and were covered with rust. the dealer did the repair and it was under warranty, but there was no explanation as to why this has happened on a new vehicle. *nm | |||
| 05/27/2004 | 500 | 2 | 05/27/2004 |
| When the brakes were applied, the vehicle vibrated. the consumer took the vehicle to the dealer for inspection and mechanic determined that the front rotors needed to be cut. the consumer will have the rotors cut. *ak within 10 miles of driving the vehicle immediately after purchase, the brakes begun to shutter and vibrate. *sc *jb | |||
| SERVICE BRAKES, HYDRAULIC - SWITCHES - BRAKE LIGHT | |||
| 12/05/2007 | 48000 | 10 | 03/19/2004 |
| While applying the brakes for the first time after start up at low speeds (less than 20mph) the antilock brakes kick in when not needed. for about 2-3 seconds, there is extremely reduced braking ability. after this initial time period, the whole antilock braking system shuts down and also turns off the traction control system. once the shutdown has taken place, the car's braking system functions as if there was no antilock brakes on the vehicle. took car to dealership which indicated that the wheel sensor was bad and could be replaced for $600.00. also while driving on the interstate, noticed that the speedometer was stuck at 65mph, regardless of speed. when turned off, the vehicle still read 65mph. was unable to determine proper speed. noticed that the vehicle reset the speed 5mph lower each time the ignition switch was moved from off to on. multiple cycles of turning the ignition switch on and off finally reset the speedometer to 0mph. don't know if this is only a temporary fix for a problem that will probably get worse. although not a serious issue, the tachometer does the same thing. *tr | |||
| SERVICE BRAKES, HYDRAULIC - SWITCHES - BRAKE WARNING | |||
| 12/05/2007 | 48000 | 10 | 03/19/2004 |
| While applying the brakes for the first time after start up at low speeds (less than 20mph) the antilock brakes kick in when not needed. for about 2-3 seconds, there is extremely reduced braking ability. after this initial time period, the whole antilock braking system shuts down and also turns off the traction control system. once the shutdown has taken place, the car's braking system functions as if there was no antilock brakes on the vehicle. took car to dealership which indicated that the wheel sensor was bad and could be replaced for $600.00. also while driving on the interstate, noticed that the speedometer was stuck at 65mph, regardless of speed. when turned off, the vehicle still read 65mph. was unable to determine proper speed. noticed that the vehicle reset the speed 5mph lower each time the ignition switch was moved from off to on. multiple cycles of turning the ignition switch on and off finally reset the speedometer to 0mph. don't know if this is only a temporary fix for a problem that will probably get worse. although not a serious issue, the tachometer does the same thing. *tr | |||
| 02/21/2007 | 41555 | 1 | 01/01/2005 |
| My 2004 impala's abs trouble light came on as did the service traction system light. the dealers diagnosis based upon abs scanner codes was that the left rear wheel speed sensor had failed/shorted. gm's sealed wheel hub design on this vehicle meant that in order to replace the wheel speed sensor the entire hub had to be replaced. since the vehicle has just over 40k miles and is out of warranty, my total cost was over $690 including parts, labor, and taxes. this is absurd and ridiculous. it is unacceptable for the consumer to have to experience this kind of outrageous cost simply to get a sensor replaced. if it were not for the necessity of replacing the entire hub, there is no way that this repair should even cost $100. as a mechanical engineer, i recognize poor design and poor logic when i see it, and this situation certainly falls under those categories. i am extremely dissatisfied that i had no choice but to pay this in order to restore operation of the abs and traction systems. if this is standard gm design practice, i will definitely consider that a negative when purchasing my next vehicle. *jb | |||