Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
STEERING
08E063000DORMAN PRODUCTS, INC. E (Equipment)385510/16/2008MFRGENERAL MOTORS CORP.10/17/200810/20/2008
Defect SummaryDorman products is recalling 3,900 intermediate steering shafts dorman part nos. 425-151, 425-152, and 425-153, (sold under dorman's oe solutions brand name), balkamp #'s 7-3057, 7-3058, 7-3059 (sold under the napa brand name), and platinum parts #'s 2425151, 2425152, and 2425153 manufactured during the month of september 2007. these replacement steering shafts can be used on the vehicles listed above. the weld connecting the inner tube to the outer tube may be defective.
Consequence SummaryIf the weld fails, loss of steering could result, possibly resulting in a vehicle crash.
Corrective SummaryDorman will notify owners and replace the steering shafts free of charge. the recall began on october 16, 2008. owners may contact dorman toll free at 1-800-523-2492.
NotesThis recall only pertains to dorman's oe solutions brand name, balkamp's napa brand, and the platinum brand steering shafts and has no relation to any original equipment installed on vehicles manufactured by general motors corporation.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov.
09E005000DORMAN PRODUCTS, INC. E (Equipment)97902/23/2009MFRGENERAL MOTORS CORP.02/17/200902/17/2009
Defect SummaryDorman is recalling 979 steering knuckles, dorman p/nos. 697-902 and 697-903, sold under dorman's oe solutionstm brand name, and napa p/nos. 7-8502 and 7-8503 which were sold for replacement use on the various vehicles listed above. a potential material or design defect could result in the steering knuckle breaking in the hub area.
Consequence SummaryA broken steering knuckle could result in loss of steering control and a possible crash without warning.
Corrective SummaryDorman will notify owners and replace the defective steering knuckles free of charge and reimburse the repair facility or owner for labor. the recall began on february 23, 2009. owners may contact dorman's toll-free hotline at 1-800-523-2492.
NotesThis recall only pertains to aftermarket dorman steering knuckles and has no relation to any original equipment installed on vehicles manufactured by general motors corporation.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
STEERING
06023200908/01/2007060232009A10022924Overview of steering system noises. *nj10/05/2007
010232001F02/01/200610019516Clunk felt/noise heard from steering column, steering gear and/or front of vehicle during turning maneuver and/or steering wheel rotation. *tt03/21/2006
05023200711/01/200510018690Power steering moan or groan noise while driving. *jb01/10/2006
05023200306/01/200510017515Revised outer tie rod end nut tightening specification/tie rod end jam nut tightening specification added. *tt11/09/2005
040235004D11/01/2005040235004C10008657Clunk noise from front of vehicle during turning maneuver/steering wheel rotation. *tt *nm08/13/2004
010232001C09/01/2003010232001B10004280Some customers may comment on a clunk type noise coming from the front of the vehicle during a turning maneuver. *tt12/01/2003
01-02-32-00104/01/2008010232001O618086Concerns with clunk noise from front of vehicle turning maneuver / steering wheel rotation.*jb (lubricate or replace intermediate shaft as appropriate). updated 10/05/07. *nj updated 4/1/08. *nj updated 7/1/2008 *pe04/03/2001

Consumer Complaints


Fail datemilesoccurencesPurchase date
STEERING
01/23/2013120135
 First at buying my chevy impala it had 115,000mi on it already but desperatly needed a car being a single mother. after having the car a little over a month the fuel injectors blew where my car would no longer start. got it fixed. next i had to keep putting power steering fluid in (once every week) went to a mechanic, he said my power steering is going to eventually go.. next 2 months after that my car caught on fire through the lighter. electrical. called the fire dept. they had to cut the wires and pull the fuze. 2 months after that, my transmission blew. just like that. i was driving on the high way and approached an accident. after coming to a complete stop tried to pick speed back up and it wouldnt go anymore than 15 mph. i pulled off to a rest area, sat there for 30mins. reversed out of the parking lot, put it in drive, it wouldnt budge... not to mention a month after buying the car. the turn signals,, brake lights, cruise control, flashers all worked when they wanted too and not when i needed it too. came close to a few people running in the back of me due to back lights not working.. and my temp, gage, speedometer and gas gage do not work. id be in park with a full tank of gas, it says im going 80mph and gas is empty.. hate this car with a passion.. very dangerous car...would never recommend this car to anyone....
05/01/201292000
 Tl*the contact owns a 2004 chevrolet impala. the contact stated that a clunking sound emitted from the steering column while driving over bumps or while turning. the failure recurred at various speeds. the vehicle was not taken to have the failure diagnosed or repaired. an authorized dealer informed the contact that the vehicle was not included in the recall associated with nhtsa campaign id number 09e005000 (steering). the manufacturer was not made aware of the failure. the failure mileage was 92,000.
05/01/201292000
 Tl-the contact owns a 2004 chevrolet impala. the contact stated that a clunking sound emitted from the steering column while driving over bumps or while turning. the failure recurred at various speeds. the vehicle was not taken to have the failure diagnosed or repaired. an authorized dealer informed the contact that the vehicle was not included in the recall associated with nhtsa campaign id number 09e005000 (steering). the manufacturer was not made aware of the failure. the failure mileage was 92,000. sm.
05/01/201292000
 Tl-the contact owns a 2004 chevrolet impala. the contact stated that a clunking sound emitted from the steering column while driving over bumps or while turning. the failure recurred at various speeds. the vehicle was not taken to have the failure diagnosed or repaired. an authorize dealer informed the contact that the vehicle was not included in the recall associated with nhtsa campaign id number 09e005000 (steering). the manufacturer was not made aware of the failure. the failure mileage was 92,000. sm.
07/23/2008
 1) tried to slow car down. car would not turn nor halt. ended up hitting the vehicle in front of me. restored it 100%. 2) a year later, had 3 brand new rack and pinion's replaced in one month. had the vehicle checked out. the a-frame is in excellent shape and so is the area surrounding the rack and pinon. have pictures and mechanics as proof. 3) called the chevy company & was told that the car was manufactured in wisconsin. they claim they saw no reason to help with the rack & pinion as those cars were recall-free. 4) car leans towards oncoming traffic at times (this started after each rack and pinion was replaced). there is also a 2 o'clock and 10 o'clock dead zone in the steering column. steering used to feel a bit normal. it was not like this until i had a new rack and pinion put on. twice (in between) the boot would excessively leak (as did the original from chevy). 5) when i turn the wheel out of the driveway, the car makes kick drumming grinding sounds. was told this was normal. it is irritating though. 6) the car didn't even hit it's 5th year (being new) before it started to rust paint off the top of its roof. i live where there is no snow or coast, and extremely little ice. 7) the check engine light never goes off. had it checked. was told it was fine. 8) was driving right next to a cop going down a steep hill when the speedometer stuck at 10 mph. i crossed my fingers that i wasn't speeding since i kept my speed next to the officer. replaced. 9) combo turning signal & cruise broke off the steering for no reason during a turn. replaced. 10) locks me out off & on for no reason. 11) this car is my baby as it was one of the last thing i got that was my mother's before she died. it is also my first car that has seen me through (and still) my college years. it is very sentimental to me for those reasons. my dream is to keep this car even when it's a classic.
09/14/201078000
 Clicking noise in front end whenever i turn right. jacked up off the ground there is no noise when in gear and turning right. is it steering or suspension problem. replaced both cv joints and hubs. still clicking.
04/01/2008
 2004 impala, clunking noise in steering. seems to be a common problem with this model. it has progressively gotten worse. now i have slightly loose steering with noticable play in the steering. thanks for standing behind known manufacturing problems gm! will be my last gm automobile.
03/29/201050000
 Steering rack,fixed on 8/27/09 on 3/29/10 cannot steer to left, limited on right twice turning to left car could not almost had accident with on coming cars and parked cars car towed to my mechanic,says work was done on this, to take back to them. had to tow to dealers. was the steering rack once more.
01/25/2010892101
 2004 chevrolet impala power steering locks making driver unable to turn car during rain or driving through puddles. started out happening only a second or two, but got progressively worse. several times, engine cut off, or i had to cut it off to be able to restore power steering. had it fixed by dealer who replaced cluster. it did it again the very next rain. no accident but a near miss because i could not get out of the way of a construction site dump truck. i was told i was driving through puddles too fast. i live in florida, and there is a lot of rain and poor drainage. other cars going speed limit were not having this problem. it is very dangerous, as i drive a carpool of four children to school. i am sure a manufacture problem, since i saw other similar complaints on twitter *cn *tr
11/09/2009681031
 Clunking noise from steering column. i know it is the intermediate steering shaft again. it was replaced in nov. 2007 and has recurred 20,000 miles later in nov. 2009. dealer trying to make me pay for it again. *tr
12/27/2008
 Own 2004 chevrolet impala. had vehicle inspected for pulsating feel in steering shaft in 10-10-2005,08-31-06,01-24-07 and finally 12-27-08. steering shaft was lubricated on 08-31-06 for insufficient lubrication. now chevrolet dealer says i need to replace the intermediate steering shaft after my warranty has expired! please refer to nhtsa campaign id number 08e063000 component: steering. thank you for your attention into this matter. *tr
01/31/2008210001
 Began noticing clicking in steering during turns. my 2004 had approximately 21,000 miles on it at that time. took it to dealer who test drove it and commented that chevrolet has had an on-going problem with the steering shaft. a fix would cost over $300. i wrote several letters to gm asking why i was asked to pay for repairs on an item they sold knowing it was defective. they eventually offered to pay half the cost of the repairs. i had it repaired by the dealer at a cost of around $140. after describing it to friends who also owned chevy's (trucks) they commented that theirs was doing the same thing. made us wonder why a recall wasn't ordered.. *tr
12/01/200798000
 Tl*the contact owns a 2004 chevrolet impala. while driving approximately 50 mph and decelerating, the contact observed that the speedometer was providing inaccurate readings. the failure occurs frequently and without warning. the vehicle was not taken to an authorized dealer. in addition, the steering wheel makes a loud clunking noise when making a turn. the vehicle was taken to an independent mechanic, but no malfunctions were found with the steering wheel. the failure mileage was 98,000 and current mileage was 103,000.
12/01/2007980001
 The speedometer started getting stuck about six months ago. for about eight months i have noticed that when i turn the steering wheel i hear a noise in the front of the car, like a knock or something. also within the last couple of months i have also smelled gas when i first start the car , my husband could not see any leakage or anything until last week. it was leaking from the fuel regulator valve. now the transmission is starting to shift hard sometimes. i haven't had the money to get it all checked out by the manufacturer but i was wondering if there have been any complaints on any of these things. also i can hear a whistling sound when i press the accelerator. and my husband just informed me that he bought a regulator valve for it and some o rings because something is leaking antifreeze slightly. can you help please!!!!!!!! *tr
06/26/200725000100010/24/2003
 There is a clicking sound coming from the steering column when turning ...started after about 25,000 miles......it always occurs, everytime, and is very annoying. *tr
01/30/200855000105/05/2004
 We purchased our 2004 impala new in may of 2004. there are currently 56,000 miles on it. the speedometer acts crazily and we also have the noise and vibration the steering column. the dealership says the steering shaft will cost at least $100 and a new instrument cluster $300. that doesn't include the cost of labor and state sales tax! these defects need to be addressed . i am almost fearful to let my wife drive this car. after reading all these complaints, i can't believe the government is failing the american consumer trying to buy american products. no wonder the foreign car companies are eating detroit's lunch! *tr
11/26/200748874107/24/2007
 After purchasing vehicle took it back to have steering checked because it did not feel or sound right when doing a braking and turning steering wheel combination. mentioned the nhtsa recall of 2004 impala. was told did not involve ss. on this occasion was unable to stop the vehicle, unable to steer properly, could not control vehicle. it spiraled and hit a bus stop/pole. *tr
11/26/2007105/08/2007
 We had just bought a 04 chevy impala ls it has 54,000 on it. the intermediate steering shaft is bad. we are thinking that it a manufacture defect not to mention that the speedometer is not working properly either. *tr
02/20/200759000206/16/2004
 My 2004 impala ss has had a chronic problem with brakes and steering. the car now has 64,000 miles on it, and is again experiencing issues with noises in the steering when turning, stopping and starting. the front end just feels loose. this was an issue corrected when the car was under warranty around 35,000 miles. the problem went away, but has returned some 30,000 miles later. also, had to have the brake rotors turned around 25,000 miles. today, the car is having its left wheel bearing replaced. *nm
12/01/200630200107/15/2005
 Vehicle with 34943 miles has clicking feeling in steering wheel when turning. dealer repacked intermediate steering shaft to fix problem. *jb
11/10/200649000104/02/2006
 2004 chevy impala has a clunk noise in steering column when turning. *nm
09/05/2006109/05/2006
 Used vehicle purchase - clunk in steering upon turning - but not all the time. concerned this is a safety issue. what if steering goes out? *nm
07/19/20064800010001/09/2006
 When turning the steering wheel there is a clucking sound coming from the front end> it sounds like something is loose. took it to the chevy del. and was told that they know about the problem that all impalas make this noise after so many miles. they said they would have to replace the steering shaft. this car has 50,000 miles and they tell me they steering shaft need to be replaced. this tells me they have a problem with their parts and they know there is a problem and they do not want to fix it. now steering shafts seem to me to be a very important part of the car and that if it fails someone is going to ge hurt. so does this make it a safety problem? *nm
11/22/2004110/27/2004
 Front end- about one week after purchasing vehicle from a dealership, the front end felt like it was going to fall in. the wheels feel like they were going to roll off, there's a clicking noise when steering wheel is turned. feels like the front end is going to fold in. told intermediate shaft 100% safe to drive and still waiting for part for about a month now. when did problem first get reported to chevy? when are consumers going to be made aware? after purchasing vehicle to find they have a problem? *jb
04/01/20041
 Recall o4v-287.*mr the vehicle the consumer rented had steering problem which resulted in a crash. later the consumer found out about a recall on the vehicle. *nm
09/12/20041120106/24/2004
 Odometer 1120 miles - chevrolet impala ls - purchased new in june, 2004. situation: as i was exiting the lie via the woodhaven blvd off ramp going westbound, i was going the recommended speed limit (20 miles per hour). as i was following the curve of the road, the steering wheel suddenly jerked to the left, directing the car towards the roadside curb. in turning the steering wheel to the right to correct, there was a lot of resistance and it was hard to turn. the front left wheel hit the curb. the car moved off the curb in the direction to the right. the car felt like it was grinding metal and slowed down considerably. damage: my inspection of the car revealed that the front drivers side wheel was pushed back in its frame towards the rear of the car. the rim of the wheel was scratched and small chunks of the tire were ripped off. the back drivers side tire appeared to be scraped as well. i am unsure of body or frame damage. repair: bumper cover, lt fender, lt apron panel, engine cradle - pull & align steering gear & linkage, lt rocker molding. replaced: lt front liner, lt front & rear alloy wheels, lt front tire, lt front lower control arm bushing, lt axle assembly 3.8 liter, lt strut soft ride, lt outer tie rod, lt inner tie rod pillars - rocker & floor, corrosion protection. old part availability - no. jb
06/22/20043018103/10/2004
 There are no things that lead up to the the steering problem. the problem is with car that has 3018 miles on it i should have no problems. the steering clicks when turned to the left and right. dealer will get me a rental car if the car warrenty work is more then 2 hours or car needs to be kept overnight. *ak
STEERING - COLUMN
06/26/200725000100010/24/2003
 There is a clicking sound coming from the steering column when turning ...started after about 25,000 miles......it always occurs, everytime, and is very annoying. *tr
10/19/2007299011005/05/2004
 Tl*the contact owns a 2004 chevrolet impala. while driving approximately 8 mph, the contact heard a loud knocking noise coming from the steering column. she also noticed that the abs and traction warning lights were illuminated on the instrument panel. she took the vehicle to the dealer and they replaced the abs and steering column. two weeks later, while driving 60 mph, the contact felt excessive vibration coming from the steering column. she filed a complaint with the manufacturer. the failure mileage was 29,901 and current mileage was 32,000.
02/15/2007535922501/05/2005
 Tl*the contact owns a 2004 chevrolet impala. when driving over speed bumps at various speeds, the contact heard a loud vibration and clucking noise in the steering column. she took the vehicle to the dealer and they replaced the outer hubs, tie rods, and intermediate shafts. however, the noise and vibrations still occur when driving over variations in the road. the dealer was unable to determine the cause of the failure. the contact filed a complaint with the manufacturer. the failure mileage was 53,592 and current mileage was 74,472.
01/09/2007105/28/2004
 Tl* -the contact complained about the steering column coupler. gmc has known for years that this part was poorly designed, but failed to cover maintenance/replacement on it. the solution was to charge $165 + to grease the coupler at the contact''s expense. gm c was fully aware of a problem, and did not bring it to the contact's attention, and then charged the contact to fix it temporarily. *ak
06/21/20064100209/15/2004
 When turning left or right there is a clicking sound coming from the turn in the steering. during the turn it feels as though there is a break in the steering line. it seems as if it were a chain i would say its missing about 4 links. i took it in for this problem about 6 months ago and it was resolved for a while. i was told the steering column needed tightening. here it is doing the same thing for the last 2 months. now i notice the braking is not stopping in the manner it should. i have nearly rearended a few people in the last 2 months or continued just past the stop line at an intersection. *jb
STEERING - ELECTRIC POWER ASSIST SYSTEM
01/01/19012
 2004 chevy impala with steering failure. customer states that the vehicle would not stop, so she had to hit a curb, when the car was restarted she drove about another mile and the failure occurred again. *kb the problem was determined to be a speed sensor for the electric power assist in the steering column. the consumer also stated the engine would misfire. the dealer replaced the camshaft position sensor. *jb
STEERING - GEAR BOX (OTHER THAN RACK AND PINION)
07/17/200718000405/25/2004
 We bought an impala chevrolet 2004 new in 2004. there were a few problems with it. instrument panel cluster -and speedometer gauge did not work and noises came from the instrument panel. steering gear popped/clanking noise heard and sensed from front end. also, seemed like something was wrong with the transmission because it did not change gears correctly, and it kind of bumped when accelerating, appeared as if engine did not want to accelerate. there was a delayed start, may be necessary to hold key in start several seconds until starting or turning back and trying again. sometimes key locked in and won't turn. took to dealer, but it did not do it for them. *ak on the steering gear the steering intermediate shaft was replaced on 11/19/05. again the noise was back and on 07/17/07 the steering intermediate shaft was lubricated. on other issues repairs are to costly. do not feel secure on vehicle these problems have been going on for the past two years.
STEERING - GEAR BOX - SHAFT PITMAN
06/26/200725000100010/24/2003
 There is a clicking sound coming from the steering column when turning ...started after about 25,000 miles......it always occurs, everytime, and is very annoying. *tr
STEERING - HYDRAULIC POWER ASSIST SYSTEM
05/14/200498002
 While accelerating/coasting steering pulled to the right/left. dealership was notified, but did not resolve the problem. *ak
STEERING - LINKAGES
06/26/200725000100010/24/2003
 There is a clicking sound coming from the steering column when turning ...started after about 25,000 miles......it always occurs, everytime, and is very annoying. *tr
STEERING - RACK AND PINION
06/07/2007007/25/2005
 While driving the car feels as if the transmission is failing, every turn you hear knocking and bumping, recently was told that the rack and pinion needs to replaced the car has only 60,000 miles. i have had it for 2 years and i have had several proplems. my ac works however only the passenger side of the heating unit works. the knock soud occurred immediately after purchase the dealer ship sad nothing was wrong with the car. i have a friend with the same vehicle and had the same issue with the knock and bumping fortunaely there car was totalled and they were not injuried at least they are no longer resonsible for this lemon. *tr
07/19/200423
 Owner had to replace the rack and pinion steering , also, owner had replaced a set of brake pads and also had to replace the fuel tank due to a tank failure. vehicle was purchased brand new and has 13,000 miles yet it has been one problem after another and the manufacturer is not doing anything to assist the consumer. please provide further details. *la
STEERING - RACK AND PINION - PINION SHAFT
11/30/2007601321
 Steering rack failure. causing steering wheel to lock up. *tr
11/23/2006107/21/2005
 Clunking noise in front end steering , went to dealer was told i would have to replace steering part that was beginning to seize , i think that this is a real safety issue seeing that if the steering seized i would be unable to steer the car. *nm
STEERING - RACK AND PINION - RACK
11/30/2007601321
 Steering rack failure. causing steering wheel to lock up. *tr
STEERING - WHEEL AND HANDLE BAR
07/23/2008
 1) tried to slow car down. car would not turn nor halt. ended up hitting the vehicle in front of me. restored it 100%. 2) a year later, had 3 brand new rack and pinion's replaced in one month. had the vehicle checked out. the a-frame is in excellent shape and so is the area surrounding the rack and pinon. have pictures and mechanics as proof. 3) called the chevy company & was told that the car was manufactured in wisconsin. they claim they saw no reason to help with the rack & pinion as those cars were recall-free. 4) car leans towards oncoming traffic at times (this started after each rack and pinion was replaced). there is also a 2 o'clock and 10 o'clock dead zone in the steering column. steering used to feel a bit normal. it was not like this until i had a new rack and pinion put on. twice (in between) the boot would excessively leak (as did the original from chevy). 5) when i turn the wheel out of the driveway, the car makes kick drumming grinding sounds. was told this was normal. it is irritating though. 6) the car didn't even hit it's 5th year (being new) before it started to rust paint off the top of its roof. i live where there is no snow or coast, and extremely little ice. 7) the check engine light never goes off. had it checked. was told it was fine. 8) was driving right next to a cop going down a steep hill when the speedometer stuck at 10 mph. i crossed my fingers that i wasn't speeding since i kept my speed next to the officer. replaced. 9) combo turning signal & cruise broke off the steering for no reason during a turn. replaced. 10) locks me out off & on for no reason. 11) this car is my baby as it was one of the last thing i got that was my mother's before she died. it is also my first car that has seen me through (and still) my college years. it is very sentimental to me for those reasons. my dream is to keep this car even when it's a classic.