Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| DIGITAL INSTRUMENT PANEL | |||
| 04/04/2010 | 89000 | 1 | |
| 2005 chevrolet impala speedometer not working properly. it reads much faster than you are actually going, often times 40mph +. the problem started on a long trip. cycling the ignition would bring it back to zero, but that no longer works. there is not one single event that triggers the problem. it cause the driver to maintain speed either way too slow for traffic or way too fast. creating unsafe conditions. parts are available, but the parts and labor will cost a minimum of $460.00. buying a used part is not a viable option since the instrument cluster is coded to the car. a simple google search produces many thousands of complaints about this problem, yet gm will not run a recall on this. they recalled the silverado with the same problem. *tr | |||
| 07/11/2009 | 67000 | ||
| Tl* the contact owns a 2005 chevrolet impala. the contact stated the speedometer was exhibiting failures by inaccurately reading the speed of which the vehicle traveled. in order to maintain an accurate speed, he would have to utilize the cruise control mechanism. the dealer advised the contact that the entire instrument cluster would need to be replaced. the contact was concerned that only the stepper motor would need replacement as opposed to the entire instrument cluster. he was also concerned with being unable to determine the rate of speed in which he was traveling. the failure mileage was 67,000 and the current mileage was unknown. | |||
| 10/20/2008 | 55000 | 1 | |
| Speedometer on my 2005 chevrolet impala randomly starts dropping speed or showing no speed at all. has happened multiple times but also random, no constant way to make it occur. *tr | |||
| 02/22/2010 | 42000 | 1 | |
| The speedometer in my 205 chevy impala does not show the correct speed. it shows the rate of speed at about 1/2 of what it actually is. *tr | |||
| 11/29/2009 | 42000 | 1 | |
| Speedometer on 2005 impala would not go below 40mph, never returning to zero, other instruments started to fail. *tr | |||
| 06/01/2008 | 50000 | 1 | |
| Speedometer gauge not showing proper speed shows doing 100 when parked, took car to dealer and was told nothing was wrong with it. speedometer completely quit working and now the fuel gauge is not working. speedometer quit working 2 years ago. cruise control has went out several times and no longer works transmission started slipping around 80,000 miles. traction control and abs light is constantly on and stating that it needs to be service when traction control was never engaged. *tr | |||
| 09/03/2009 | 85000 | ||
| Tl*the contact owns a 2005 chevrolet impala. the contact stated the transmission, speed odometer and antilock brake is faulty. contact stated she had to replace the rotor, pads four times and the transmission is jerking. the vehicle was taken to the dealer and contact the was told she has to pay the expenses for these repairs. there are no recalls or warranties on the vehicle. the vin number is unknown. the failure mileage was 85,000. | |||
| 01/12/2010 | 72000 | 1 | |
| 2005 chevrolet impala. speedometer works only intermittently. sticks at zero when it isn't working. at times, when functioning, though i increase speed or decrease, needle doesn't move in timely manner thus not accurately reporting current speed; needle lags way behind changes in speed. this is dangerous as i can not determine how fast i am going, especially in areas such as school zones where others are anticipating a certain speed and i am sometimes exceeding it unknowingly leading to some close calls with me almost hitting people who pull out in front of me; if i were able to determine my speed accurately and travel at that speed there would not be these close calls. not covered by warranty due to intermittent problem not complete failure and as warranty is almost expired and will be too cost prohibitive (in excess of $800 and several weeks without a vehicle) to get it fixed after warranty ends so i will have no option but to dangerously and knowingly drive a car not able to determine my speed due to gm's failure to fix this problem that they are more than aware of as they have received multiple complaints. to me, this is a huge safety issue for myself and others i encounter on the roadway and i feel it is chevrolets responsibility to fix this problem for all of us as they used motors in the instrument cluster that are prone to failure! *tr | |||
| 12/15/2009 | 75000 | 1 | |
| Speedometer began not working. *tr | |||
| 11/02/2009 | 100000 | ||
| Tl*the contact owns a 2005 chevrolet impala. while driving speeds ranging from approximately 35 mph or more, the speedometer and the temperature gauges displayed inaccurate readings regardless of the speed being traveled. the vehicle was taken to an authorized dealer for inspection. the vehicle has not been repaired for the malfunction at this time. the failure mileage was 100,000. | |||
| 11/20/2009 | 120000 | 1 | |
| 2005 chevrolet impala instrument cluster failure. speedometer works intermittently and temp gauge stopped working all together. gm knows the problem is defective stepper motors but has not recalled vehicles. *tr | |||
| 02/16/2009 | 70000 | 1 | |
| 2005 chevy impala speedometer very sporadic in working may say you are going 40 and you are going 75 or may say you are going 80 and you are going 35 extremes to 120 and lows to 0. it started messing up around 70,000 miles and the dealer says this is not a recall even though many people are having this problem with the impalas, please help. *tr | |||
| 10/20/2009 | 89000 | 1 | |
| The instrument cluster in my 2005 chevy impala experiences periodic malfunctions. the speedometer will read significantly over the actual speed or will remain at zero. the fuel and temperature gauges also read incorrectly. my research indicates that these are common complaints for 2000 to 2006 chevy vehicles yet no recall has been announced. this is a safety hazard that should be addressed through a recall. *tr | |||
| 05/01/2008 | 65000 | 1 | |
| Speedometer gauge does not work properly. when you drive it never displays the correct speed you are going and can read many different speeds as you drive. it can also remain at 0. this is happening on many chevrolet models and can cause you to get multiple tickets for not going the correct speed limit. this should not be left to the consumer to repair for $700 as this a gm/chevrolet problem. look on several websites and put in a chevy model and you will see that this is an ongoing problem and should be recalled. *tr | |||
| 02/15/2008 | 80000 | ||
| Tl* the contact owns a 2005 chevrolet impala. the contact stated that the speedometer displays inaccurate readings on the instrument control panel. he is in the process of taking the vehicle to the dealer, to determine the cause of the failure. the failure mileage was 80,000. the current mileage was 87,749 the vehicle identification number was unavailable. | |||
| 09/08/2009 | 79000 | 1 | |
| My 2005 chevy impala speedometer went out. i have searched the internet, and this is a very common problem. vehicle is less than 5 years old with under 75k miles. speedometer stepper motor is defective. needs dealership recall to replace since such a common problem. *tr | |||
| 02/09/2009 | 47832 | 1 | |
| My 2005 impala that has 47,000 miles on is nolonger has working speedometer,gas gauge or temp gauge. this is a safety issue due to i nolonger have correct information on the speed that i'm driving with my children in the car. i can only use my educated guess on how much gas i have and will not know that my car is overheating. this could cause a fire and we wouldn't know until it was too late. i have spoken with gm reguarding the insturment cluster problem they told me that it has only been recalled on trucks . this issue thur a mechcanic will cost me $500.00 + to have fixed however reading complaints online its very obvious that this issue needs to be recalled, just about all gm's seem to have this issue ( faulty stepper motor's ) find it hard to belive that gm will not recall this issue when the parts will only be $15.00 to repair for the safety of there customers nor will they sell you the stepper motors to fix the issue yourself. i feel unsafe in my car that has low mileage that has been well taken care of. please recommend a recall for the cluster so that gm will have to be responsible for its products and customers safety. i used to think that buy an american car would do good things for our country however now think that american companys could care less about its fellow american's there safety and standing behind the product they sold ... *tr | |||
| 07/30/2009 | 90815 | 1 | |
| Defective speedometer. speedometer frequently looses calibration at low and high speeds causing a misreading of vehicle speed. *tr | |||
| 04/15/2008 | 80335 | 1 | |
| 2005 chevrolet impala. failing speedometer. this failure has been intermittent for over 1 year. the first time i experienced it i was driving on a 4 lane divided highway and due to the slow failure of the speedometer i was passing everyone thinking they were driving slow. when the speedometer dropped to zero i realized that there was something wrong with my car not the other drivers. the problem disappeared after i got home and shut the car off. it has since then intermittently reappeared. i have not taken corrective action on this problem because the car is out of warranty and i cannot afford the estimated repair cost. research into a less expensive repair solution has show me that this is a common failure with gm vehicles using a particular stepper motor in their instrument cluster. one online source states this part number as x c5 168 . seems to me that it will only be a matter of time before someone without the knowledge, money or resources to recognize this problem and correct it has a serious injury or causes a death due to excessive speed. older drivers and younger drivers come to mind as the most susceptible. *tr | |||
| 06/16/2008 | 60000 | ||
| Tl*the contact owns a 2005 chevrolet impala. the contact stated that the speedometer cluster failed. the dial goes straight down and does not register correctly. the failure has occurred intermittently for one year. the vehicle has not been inspected by a dealer or mechanic. the vin was unknown. the failure mileage was 60,000 and current mileage was 68,000. | |||
| 04/09/2009 | 87007 | 1 | |
| 2005 chevy impala speedometer sticking or not working at all. *tr | |||
| 01/14/2009 | 753100 | 1 | |
| The speedometer just stopped working, the day before it was fine. i know alot of people who have impalas and their speedometers don't work either. this is not safe driving not knowing how fast your going. i have kids and i travel alot so i think chevy should re-call this soon. *tr | |||
| 04/17/2008 | 1 | ||
| Speedometer is not working. with all the complaints about instrument panels in gm vehicles, you would think it is time for a recall. i believe they recalled suv's, so why not recall cars. from what i understand, my speedometer is just the beginning of my instrument problems on the impala that i purchased. this could be a dangerous problem if a temp gauge is not working properly. *tr | |||
| 04/20/2006 | 38000 | 1 | |
| The speedometer on my 05 impala didn't work properly. it would at times stop working, and others, not read the correct speed. the speedo jut stopped working properly. it would do that all the time, especially when it would get damp or humid out. i checked and gm did nothing to recall it. i had to pay $300 to replace the instrument cluster. this is a very common problem with impalas. gm won't recall it or anything. it can't be safe driving a car and not having any idea how fast you're going. i really think gm should be pressured not recalling this. *tr | |||
| 01/22/2007 | 27500 | 1 | |
| About two years ago my speedometer quit working. i would be driving and it would register 100 mph when i was not going but about 30 mph. around the same time my horn quit working. when i honked it, it would sound faint until it just quit. also, when i try to put my car in gear it is really hard to at times. when it does finally go into gear it makes a really loud thud noise. now i have a leak in my radiator that has been gradually getting bigger. i bought this car because it was supposed to be the safest. now i'm not so sure. *tr | |||
| 01/31/2009 | 84000 | 1 | |
| The speedometer on the vehicle does not work, and it has almost cost me to get a ticket, since i don't know how fast i am going. they is a pending settlement, but that does not help me. the speedometer said that i was going 20mph, and when i was pulled over, i was told that i was going 67mph in a 45mph zone. this has been going on with the vehicle for the past 2 months, and don't have the money to take it to the dealer to get it fixed. *tr | |||
| 11/01/2008 | 55000 | 1 | |
| 2005 chevy impala speedometer improperly working show i am doing 100mph when i am only doing 35. *tr | |||
| 12/22/2008 | 41200 | 1 | 02/01/2006 |
| Tl*the contact owns a 2005 chevrolet impala. while driving approximately 35 mph, the speedometer displayed 100 mph. the failure occurred without warning. the vehicle was taken to a local repair shop and the mechanic stated that the speedometer failed. the repair would cost $350. the vehicle has not been repaired. the manufacturer stated that because the vehicle was not included in a recall, no repair or compensation would be made. the failure mileage was 41,200 and current mileage was 42,000. updated 03-04-09 *bf updated 03/04/09. *jb | |||
| 07/22/2008 | 45000 | 1 | |
| The gauge cluster went about 2 years ago. the temps was reading hot when it was not and the speed would say 100mph when i would be going 50mph. i spent over $100 to see if there was a problem with the radiator turns out there was not. i got it replaced and within a year it was messed up again. i have read hundreds of complaints for the same problem! *tr | |||
| 08/01/2008 | 1 | ||
| 2005 impala 3.4l 55k miles at 41k my speedometer, and temp gauges no longer work ... it is due to bad stepper motors. and gm wants over 400 dollars to fix a problem they know is wayyyyyyyyyy too common and i as well as many people cant afford to fix their problem. this is very unsafe not knowing if your car is overheating could result in fire and death and speedometer not working could also lead to bad things! *tr | |||
| 09/15/2008 | 33500 | 1 | |
| 2005 chevy impala ss - instrument cluster issue. non working, erratic or incorrect gauge information. affecting speedometer, temperature, rpm, and boost gauges.*tr | |||
| 10/15/2008 | 61036 | 1 | |
| Digital instrument cluster speedometer and fuel level gauge, speedometer goes past 120mph while driving and continues climbing until the engine is shut off, fuel gauge does the same goes past full when less than full. the problem is not constant but occurs mostly in damp or rainy weather. i have found that both can be reset simply by turning the ignition key on and off until which every instrument is acting up goes back to zero. it 's more of a nuisance than any thing. *tr | |||
| 01/01/2008 | 40000 | 1 | |
| Speedometer randomly reads way too low or too high. *tr | |||
| 09/27/2007 | 1 | ||
| The instrument panel on my 2005 chevrolet impala goes haywire. the speedometer will not register correctly. when i'm driving, it registers 0. sometimes when i am driving 25 mph it is registering 120. my gas gauge also registers empty when i have just filled my car with gas. several people who live in my community and own the same vehicle (2005 impala) are having the same problem. *tr | |||
| 04/20/2008 | 73000 | 1 | |
| While driving the vehicle speedometer began reading faster than actual speed. speedometer eventually stuck on 120 mph even, when vehicle stopped. did correct itself after a week but only for a few weeks. now doesn't register speed at all, just stuck at 120 mph. *tr | |||
| 08/28/2008 | 1 | ||
| Several days ago the speedometer in my 2005 chevy impala malfunctioned. it has since continued to not function. *tr | |||
| 06/07/2008 | 63000 | 1 | |
| The car is 3 years old and the speedometer began to malfunction it would not accurately register speed after just turning car on while still in park speedometer read 80mph then after 1 week of doing so stopped working all together. *tr | |||
| 08/22/2008 | 47039 | 1 | |
| Driving at 30 mph, the speedometer on my 2005 chevy impala stopped working. i stopped and started the engine a couple of times and traveled short distances but the speedometer will no longer register any speeds. there are 47039 miles on the car. it will go to the repair shop next week -- cost to repair is unknown. *tr | |||
| 08/21/2008 | 75000 | 4 | |
| Tl*the contact owns a 2005 chevrolet impala. occasionally, while driving at any speed, the speedometer would register zero or would register 20 to 30 mph. the contact had not taken his vehicle to the dealer for repair. the failure had occurred on three or four occasions. the vin was not available. the failure mileage was 75,000. | |||
| 07/15/2008 | 560000 | 1 | |
| Speedometer functions intermittently, shows false speed, doesn't zero or sticks. *tr | |||
| 07/29/2008 | 106911 | 1 | |
| I was driving along side the police when i looked down to make sure i was not speeding when i noticed the speedometer was on 90mph. i knew that had to be incorrect but i slowed down anyway just because i was unsure. when i stopped at the red light the speedometer was on 90mph still and i was sitting still. *tr | |||
| 03/06/2008 | 65000 | 1 | |
| Vehicles speedometer just quits working, it either reads really high or reads zero. you can never tell if your getting an accurate reading or not. have not corrected the problem yet i feel chevrolet should have a recall due to the high expense. *tr | |||
| 06/14/2008 | 59000 | 1 | |
| I have intermittent problems with the speedometer malfunctioning. i cannot predict when the malfunction will occur. the speedometer will read 20 mph when i am driving with the flow of highway traffic. sometimes turning off the engine and restarting it will solve the problem, but not always. i see many people complaining about this same problem with the same gm model but no recall has been issues. it is imperative that a driver know how fast he is driving. *tr | |||
| 05/01/2007 | 85000 | 1 | |
| Driving down paved road headlights will go out sometimes they will come back on and sometimes they won't. i also have reported my speedometer showing 80 or 90 mph when i am driving at normal speeds and 40 or 50 mph when completely stopped - sometimes it will not work at all. vehicle has not been repaired due to the cost involved. also have had a problem with my power steering pump and a wheel hub. hub replaced and paid out of pocket and it did not correct the problem. paid $600 to replace the hub. had to replace the tires because of that defect. *tr | |||
| 05/01/2008 | 1 | ||
| Speedometer shows 80 to 90 mph even when you are going 30 or 40 mph. i was completely stopped and the speedometer showed 40 mph. the car dealer said that it will cost $300 + just for the part. *tr | |||
| 02/15/2008 | 46000 | 1 | |
| Speedometer quick working at 46,000 miles. *tr | |||
| 04/27/2008 | 81000 | 1 | |
| Most recent incident was april 27, 2008. speedometer repeatedly sticks on 2005 chevy impala. car has approx 80,000 miles. inaccuracy in speedometer reading has so far not resulted in traffic tickets- only warnings. i have researched this malfunction on the internet and found that this is a very common malfunction in 2003-2005 gm cars. what will it take for a recall to happen - deaths??? *tr | |||
| 03/22/2008 | 51000 | 150 | 02/17/2008 |
| Tl*the contact owns a 2005 chevrolet impala. while driving 40 mph, the speedometer displayed inaccurate readings. when the vehicle is stopped, the speedometer displays 80 mph. the vehicle was taken to the dealer and they stated that the instrument cluster was defective and needed to be replaced. the powertrain was unknown. the failure mileage was 51,000 and current mileage was 52,390. | |||
| 03/17/2008 | 64480 | 6 | 03/14/2008 |
| Tl*the contact owns a 2005 chevrolet impala. the following day after the vehicle was purchased, the speedometer stopped working. a cluster was repaired and a new steering column was installed at the cost of $465. after the cluster was replaced, the speedometer began to work. while driving between 55-70 mph, the vehicle began making a whining sound. the whining sound could also be heard while driving at speeds between 35-45 mph. on four occasions, the vehicle would not defrost and heat up at temperatures between 45-59 degrees. the dealer stated that nothing could be done. on three different occasions, the vehicle stalled. while parked at a gas station and twice when attempting to start the vehicle, it eventually restarted. the dealer initially stated that the failure could be due to the ignition or the starter. the contact found a nail in a tire and went to a tire shop. she was informed that all four of the tires had cracks on the edge of the tread and were dry rotted. the current mileage was 65,480 and failure mileage was 64,480. | |||
| 04/07/2008 | 39000 | 1 | 06/30/2006 |
| Speedometer in 2005 chevy impala sticks. you are going 35mph and the speedometer will read 85 to 90 mph. called gm customer service. they told me i had to get a $80 diagnostics check on the car from a dealer, before they will tell me if they can give me a discount to fix the problem. the mechanic gave me a verbal estimate of $500 to replace the cluster. i can not afford to pay this. this is a serious problem. these clusters in chevy impalas should be recalled. *tr | |||
| 02/01/2008 | 67000 | 10 | |
| The speedometer will at random register that you are going faster than what you are. this creates problem on the road and cause someone to break because of fear. *tr | |||
| 09/11/2007 | 40000 | 6 | 03/28/2005 |
| I have an 2005 chevrolet impala with 45,000 miles and night time driving is very difficult and scary as the headlights will go off without warning and you never know when it will happen. i have had it in the shop multiple times and they have replaced parts and still has not fixed the problem. now the speedometer has quit working and is stuck on 140 miles an hour. *tr | |||
| 01/15/2008 | 37100 | 1 | 06/25/2005 |
| 2005 chevrolet impala speedometer indicates higher speeds than what i am actually traveling. turn off the car and the speedometer will not reset to zero. *tr | |||
| 01/05/2008 | 56500 | 1 | 01/15/2006 |
| Speedometer began losing speed, i.e. began dropping , with cruise control on. no loss of road speed noted, dis-engaged cruise control and continued with flow of traffic. speedometer continued to fall eventually reaching 0 mph. speedometer began working again after shutting vehicle off. currently it will be very slow getting to 0 mph when vehicle is fully stopped. very erratic operation overall. contacted gm customer care, they said it sounds like a bad speedometer stepper motor. informed that it is not under any recall. currently not repaired due to high cost of replacement. note: vehicle is a 2005 chevy impala, out of warranty due to mileage (58,000). *tr | |||
| 11/04/2006 | 45120 | 1 | 10/29/2005 |
| Speed sensor went bad at 45,000 miles on a 2005 impala. repaired the problem and found it caused the instrument control panel to be in-operable and need to replace that. wipers also park in upright position. no defect codes found. *tr | |||
| 08/14/2007 | 38000 | 2 | 04/21/2007 |
| While driving my 2005 impala ls with only 38,000 miles on it, the speedometer dropped to zero then back to well over the limit. lately it is all over the place. the tachometer is doing the same. i took the car to the dealer and they said they would repair it but would cost me over $600.00. these things are covered on the pickups and suv's to 70,000 miles but not the cars. why not??? it's almost like chevrolet considers it's car owners not worthy. what's up! chevrolet??? *tr | |||
| 11/07/2007 | 50000 | 1 | 04/06/2006 |
| Speedometer on my daughters 2005 chevrolet impala stopped working after 50,000 miles. chevrolet has refused to pay for repairs even though they extended the warranty for trucks and suvs with defective speedometers to 70,000 miles. i think chevrolet should pay for repairs to all chevy owners with defective speedometers, especially on a vehicle only two years old. *tr | |||
| 06/20/2007 | 39000 | 20 | 10/30/2006 |
| Tl*the contact owns a 2005 chevrolet impala. while driving 65 mph, the gauges on the instrument panel worked intermittently. the speedometer would drop to zero and the temperature gauge would become hot. the dealer stated that the instrument cluster failed. no repairs were made. the failure mileage was 39,000 and current mileage was 46,000. updated 03/10/08. *lj the intake manifold gaskets leaked as well. | |||
| 08/30/2007 | 64000 | 2 | 04/20/2005 |
| Tl*the contact owns a 2005 chevrolet impala. while driving 55 mph in the rain, the speedometer displayed 125 mph. the contact took the vehicle to the dealer and they stated that the repair would take a couple of days. after the vehicle was parked for a few days, the speedometer reset itself. however, the failure recurred a couple of days later. the vehicle has been repaired by the dealer. the current and failure mileages were 64,000. | |||
| 11/13/2006 | 44000 | 1 | 04/01/2006 |
| Dt*: the contact stated the speedometer became inoperable and had to be replaced. the service dealer replaced the instrument panel. | |||