Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 12/28/2012 | 45570 | 1 | |
| Driving home friday night 12/26/12 on cruise set at 65, bang, car dropped power drastically, kicked off cruise, and the three rotating messages appeared on dash, 1)service stabilitrak, 2)service traction control, & 3)engine power reduced. both orange placards lit up on dash, service engine and traction. pulled out of traffic and re started the car. was able to drive at normal speeds but codes still rotating and placards still lit. couldn't get it into the shop until monday 12/31/12. when i started it up to take it in, codes were all cleared and car ran just fine. dealership told me it was the pedal sensor and would cost me $275 to repair. how can we get gm to do a recall on this on going issue? this is a 2010 chevy impala lt with 45000 on it. this repair should be covered under warranty and i was told it is not. there have been numerous individuals with this same sensor failing at about 45000 miles. a sudden drop in power to a speed of 25 while driving at highway speeds is very dangerous. it is amazing with as many failures as have been reported to gm on just the edmunds car form site alone that there have not been any serious crashes. please take a good look at this issue and see if you can't get gm to recall these sensors and get them replaced with better ones. *tr | |||
| 12/28/2012 | 45570 | ||
| Driving home friday night 12/26/12 on cruise set at 65, bang, car dropped power drastically, kicked off cruise, and the three rotating messages appeared on dash, 1)service stabilitrak, 2)service traction control, & 3)engine power reduced. both orange placards lit up on dash, service engine and traction. pulled out of traffic and re started the car. was able to drive at normal speeds but codes still rotating and placards still lit. couldn't get it into the shop until monday 12/31/12. when i started it up to take it in, codes were all cleared and car ran just fine. dealership told me it was the pedal sensor and would cost me $275 to repair. how can we get gm to do a recall on this on going issue? this is a 2010 chevy impala lt with 45000 on it. this repair should be covered under warranty and i was told it is not. there have been numerous individuals with this same sensor failing at about 45000 miles. a sudden drop in power to a speed of 25 while driving at highway speeds is very dangerous. it is amazing with as many failures as have been reported to gm on just the edmunds car form site alone that there have not been any serious crashes. please take a good look at this issue and see if you can't get gm to recall these sensors and get them replaced with better ones. | |||
| 12/28/2012 | 87500 | 1 | |
| I was driving to work, nearly at the end of a 50 mile trip, the car was functioning normally with no abnormal noises or indications of problems. i drove the car into the parking lot and was making a slight right turn, traveling at about 15 mph, when suddenly the car screeched to an immediate halt and stalled the engine. the sudden stop was violent and threw me against my seatbelt. i moved the gear selector lever from drive to park and restarted the engine without any trouble. the engine ran smooth and without any unusual noise. i put the car into drive, but it would not move and it made loud grinding and clunking sounds. i put the car in reverse, but still it would not move and again made loud noises. i put the car in neutral and a friend came over to help me push the car to a more safe area, but still the car would not move. apparently the drivetrain was locked up and would not move, no matter what gear position the transmission was in. the car was later dragged on to a flatbed truck and taken to my local auto service center, where they determined the transmission was bad. the vehicle was then towed to my local chevrolet dealer to be fixed under the gm 100,000mi/5 year powertrain warranty. i am very shaken up by this incident and fear what would have happen if the vehicles front wheels would have violently locked up like this at highway speeds. i fear the result would have been a total loss of control of the vehicle and possibly severe injury or even death to myself and others. i hope gm and the nhtsa investigate this incident and find the cause of the transmission failure with the goal of preventing this from happening again before someone gets hurt or killed. *tr | |||
| 12/28/2012 | 87500 | ||
| I was driving to work, nearly at the end of a 50 mile trip, the car was functioning normaly with no abnormal noises or indications of problems. i drove the car into the parking lot and was making a slight right turn, traveling at about 15 mph, when suddenly the car screached to an immediate halt and stalled the engine. the sudden stop was violent and threw me against my seatbelt. i moved the gear selector lever from drive to park and restarted the engine without any trouble. the engine ran smooth and without any unusual noise. i put the car into drive, but it would not move and it made loud grinding and clunking sounds. i put the car in reverse, but still it would not move and again made loud noises. i put the car in neutral and a friend came over to help me push the car to a more safe area, but still the car would not move. apparantly the drivetrain was locked up and would not move, no matter what gear position the transmission was in. the car was later dragged on to a flatbed truck and taken to my local auto service center, where they determined the transmission was bad. the vehicle was then towed to my local chevrolet dealer to be fixed under the gm 100,000mi/5 year powertrain warranty. i am very shaken up by this incident and fear what would have happen if the vehicles front wheels would have violently locked up like this at highway speeds. i fear the result would have been a total loss of control of the vehicle and possibly severe injury or even death to myself and others. i hope gm and the nhtsa investigate this incident and find the cause of the transmission failure with the goal of preventing this from happening again before someone gets hurt or killed. | |||
| 11/14/2012 | 55000 | ||
| Tl- the contact owns a 2010 chevrolet impala. the contact stated that while parked the contact attempted to move the gear shifter to drive but was unable to because it was stuck in park. the vehicle was towed to the dealer for diagnostic testing. the technician stated a wire in the gear shifter console needed to be replaced. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 55,000. pmb | |||
| 08/27/2011 | 28000 | ||
| Tl- the contact owns a 2010 chevrolet impala. the contact stated that while attempting to accelerate the transmission slip. the vehicle was taken to a dealer who was unable to diagnose the failure. in addition, the contact mentioned that he believed that the rack and pinion, and the front struts were faulty as well. the vehicle was not repaired. the failure mileage was 28,000 and the current mileage was 43,000. pmb | |||
| 08/27/2011 | 43000 | ||
| Tl- the contact owns a 2010 chevrolet impala. the contact stated that when he initially accelerated and take off he felt the transmission slip. the vehicle was taken to a dealer for diagnosis and he was informed that there was nothing they could do to repair the transmission until it completely failed. the contact stated that the rack and pinion also had too much play in it and the front struts were faulty as well. the vehicle had not been repaired. the failure mileage was 28,000 and the current mileage was 43,000. dt | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 10/22/2010 | 3838 | 1 | |
| I had purchased a 2010 chevrolet impala in july, 2010. the first attempt at repair of the front end vibration was on 10/22/2010. the dealership did not recognize the vibration. the vehicle tires were rotated on 01/26/11 in an attempt to stop the vibration in the front end. the vehicle was taken in on 03/18/11 for front end noise (thump) while turning the wheels. the vehicle was taken in on 07/07/11 for the thumping noise in the front end while turning the wheels. the vehicle was taken in on 07/28/11 for a front end thumping noise when turning the wheels. the vehicle was taken in on 08/16/11 for a front end thumping noise and the dealership notices the tires were wearing slightly cupped on the inside edge. the vehicle was taken in on 09/08/11 for a whining noise from the engine bay and power steering fluid was flushed. the vehicle was taken in on 04/09/12 for front end thumping noise, wheel bearing, transmission surge, and whine noise from radio. the vehicle was taken in on 06/27/12 for rough idle, tire replacement, transmission. the vehicle was taken in on 07/27/12 for rough idle, transmission surge, thump noise in front end and whine noise in radio. the vehicle was taken in on 10/05/12 for transmission surge, rough idle, thump noise in front end, and whine noise in radio. the outcome at this point is the dealership tried to reprogram the vehicle, gm approved replacement of all four tires, a replacement of the power steering pump, wheel bearing on driver front side. the dealerships have done two throttle body cleanings. the dealership has stated they will replace the rotors but gm would not approve replacement only turning on the rotors. this case has been opened with the better business bureau whom advised me to contact nhtsa. gm refuses to replace parts because their computer system cannot tell them what is wrong with the vehicle. gm has recalled the police vehicles for front end suspension and has a lawsuit pending in michigan for personal vehicle. *tr | |||
| 10/22/2010 | 3838 | ||
| I had purchased a 2010 chevrolet impala in july, 2010. the first attempt at repair of the front end vibration was on 10/22/2010. the dealership did not recognize the vibration. the vehicle tires were rotated on 01/26/11 in an attempt to stop the vibration in the front end. the vehicle was taken in on 03/18/11 for front end noise (thump) while turning the wheels. the vehicle was taken in on 07/07/11 for the thumping noise in the front end while turning the wheels. the vehicle was taken in on 07/28/11 for a front end thumping noise when turning the wheels. the vehicle was taken in on 08/16/11 for a front end thumping noise and the dealership notices the tires were wearing slightly cupped on the inside edge. the vehicle was taken in on 09/08/11 for a whining noise from tne engine bay and power steering fluid was flushed. the vehicle was taken in on 04/09/12 for front end thumping noise, wheel bearing, transmission surge, and whine noise from radio. the vehicle was taken in on 06/27/12 for rough idle, tire replacement, transmission. the vehicle was taken in on 07/27/12 for rough idle, transmission surge, thump noise in front end and whine noise in radio. the vehicle was taken in on 10/05/12 for transmission surge, rough idle, thump noise in front end, and whine noise in radio. the outcome at this point is the dealership tried to reprogram the vehicle, gm approved replacement of all four tires, a replacement of the power steering pump, wheel bearing on driver front side. the dealerships have done two throttle body cleanings. the dealership has stated they will replace the rotors but gm would not approve replacement only turning on the rotors. this case has been opend with the better business bureau whom advised me to contact nhtsa. gm refuses to replace parts because their computer system cannot tell them what is wrong with the vehicle. gm has recalled the police vehicles for front end suspension and has a lawsuit pending in michigan for personal vehicl | |||
| 05/22/2010 | 49778 | ||
| May 9th, i parked my car in a school parking lot . upon trying to move the car to go home i could not get it to go in to gear. i called for a tow truck, while waiting for a tow a friend of mine helped me remove the center console to see if we could locate the issue. we ended up having to manually depress a button on the side of the shifting system to get the car to go into gear. once out of park the shifter moved freely between r/n/d. on 5-22-2010, while traveling approximately 15-20mph on my home street in my neighborhood the left front (driver) tie rod snapped in half sending my car up over the sidewalk curb and into the grass/trees. the car jerked hard left and was surging foward and hard to control and kept jerking pulling and surging for approx 75feet until i was able to gain some control and get mycar back onto my street and into my driveway. it is undrivable and am waiting on a tow to the local chevy dealership to adress these issues. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL) | |||
| 12/06/2009 | 120 | ||
| Tl*the contact owns a 2010 chevrolet impala. the vehicle was parked on a slight incline without the paring brake engaged. the gear shifter was not placed in the park position and unexpectedly, the vehicle rolled into a retaining pond. there were no occupants in the vehicle. there was also a malfunction with the ignition switch releasing the key whenever the gear shifter was not in the park position. the vehicle was towed to an independent mechanic. the manufacturer was notified of the malfunctions. the cause of failure has not been determined at this time. the failure mileage was 120. updated 05/06/10. *lj | |||