Consumer Complaints

Fail datemilesoccurencesPurchase date
STEERING
10/25/201247000
 Tl- the contact owns a 2010 chevrolet impala. the contact stated that while attempting a left turn, the steering wheel became difficult to maneuver. the contact heard a popping sound in the steering column. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 47,000. kmj
10/25/201247000
 Tl- the contact owns a 2010 chevrolet impala. the contact stated that while stopped she attempted to make a left turn but the steering wheel became difficult to maneuver. the contact heard a popping sound in the steering column. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 47,000. da
12/28/2012875001
 I was driving to work, nearly at the end of a 50 mile trip, the car was functioning normally with no abnormal noises or indications of problems. i drove the car into the parking lot and was making a slight right turn, traveling at about 15 mph, when suddenly the car screeched to an immediate halt and stalled the engine. the sudden stop was violent and threw me against my seatbelt. i moved the gear selector lever from drive to park and restarted the engine without any trouble. the engine ran smooth and without any unusual noise. i put the car into drive, but it would not move and it made loud grinding and clunking sounds. i put the car in reverse, but still it would not move and again made loud noises. i put the car in neutral and a friend came over to help me push the car to a more safe area, but still the car would not move. apparently the drivetrain was locked up and would not move, no matter what gear position the transmission was in. the car was later dragged on to a flatbed truck and taken to my local auto service center, where they determined the transmission was bad. the vehicle was then towed to my local chevrolet dealer to be fixed under the gm 100,000mi/5 year powertrain warranty. i am very shaken up by this incident and fear what would have happen if the vehicles front wheels would have violently locked up like this at highway speeds. i fear the result would have been a total loss of control of the vehicle and possibly severe injury or even death to myself and others. i hope gm and the nhtsa investigate this incident and find the cause of the transmission failure with the goal of preventing this from happening again before someone gets hurt or killed. *tr
12/28/201287500
 I was driving to work, nearly at the end of a 50 mile trip, the car was functioning normaly with no abnormal noises or indications of problems. i drove the car into the parking lot and was making a slight right turn, traveling at about 15 mph, when suddenly the car screached to an immediate halt and stalled the engine. the sudden stop was violent and threw me against my seatbelt. i moved the gear selector lever from drive to park and restarted the engine without any trouble. the engine ran smooth and without any unusual noise. i put the car into drive, but it would not move and it made loud grinding and clunking sounds. i put the car in reverse, but still it would not move and again made loud noises. i put the car in neutral and a friend came over to help me push the car to a more safe area, but still the car would not move. apparantly the drivetrain was locked up and would not move, no matter what gear position the transmission was in. the car was later dragged on to a flatbed truck and taken to my local auto service center, where they determined the transmission was bad. the vehicle was then towed to my local chevrolet dealer to be fixed under the gm 100,000mi/5 year powertrain warranty. i am very shaken up by this incident and fear what would have happen if the vehicles front wheels would have violently locked up like this at highway speeds. i fear the result would have been a total loss of control of the vehicle and possibly severe injury or even death to myself and others. i hope gm and the nhtsa investigate this incident and find the cause of the transmission failure with the goal of preventing this from happening again before someone gets hurt or killed.
10/22/201038381
 I had purchased a 2010 chevrolet impala in july, 2010. the first attempt at repair of the front end vibration was on 10/22/2010. the dealership did not recognize the vibration. the vehicle tires were rotated on 01/26/11 in an attempt to stop the vibration in the front end. the vehicle was taken in on 03/18/11 for front end noise (thump) while turning the wheels. the vehicle was taken in on 07/07/11 for the thumping noise in the front end while turning the wheels. the vehicle was taken in on 07/28/11 for a front end thumping noise when turning the wheels. the vehicle was taken in on 08/16/11 for a front end thumping noise and the dealership notices the tires were wearing slightly cupped on the inside edge. the vehicle was taken in on 09/08/11 for a whining noise from the engine bay and power steering fluid was flushed. the vehicle was taken in on 04/09/12 for front end thumping noise, wheel bearing, transmission surge, and whine noise from radio. the vehicle was taken in on 06/27/12 for rough idle, tire replacement, transmission. the vehicle was taken in on 07/27/12 for rough idle, transmission surge, thump noise in front end and whine noise in radio. the vehicle was taken in on 10/05/12 for transmission surge, rough idle, thump noise in front end, and whine noise in radio. the outcome at this point is the dealership tried to reprogram the vehicle, gm approved replacement of all four tires, a replacement of the power steering pump, wheel bearing on driver front side. the dealerships have done two throttle body cleanings. the dealership has stated they will replace the rotors but gm would not approve replacement only turning on the rotors. this case has been opened with the better business bureau whom advised me to contact nhtsa. gm refuses to replace parts because their computer system cannot tell them what is wrong with the vehicle. gm has recalled the police vehicles for front end suspension and has a lawsuit pending in michigan for personal vehicle. *tr
10/22/20103838
 I had purchased a 2010 chevrolet impala in july, 2010. the first attempt at repair of the front end vibration was on 10/22/2010. the dealership did not recognize the vibration. the vehicle tires were rotated on 01/26/11 in an attempt to stop the vibration in the front end. the vehicle was taken in on 03/18/11 for front end noise (thump) while turning the wheels. the vehicle was taken in on 07/07/11 for the thumping noise in the front end while turning the wheels. the vehicle was taken in on 07/28/11 for a front end thumping noise when turning the wheels. the vehicle was taken in on 08/16/11 for a front end thumping noise and the dealership notices the tires were wearing slightly cupped on the inside edge. the vehicle was taken in on 09/08/11 for a whining noise from tne engine bay and power steering fluid was flushed. the vehicle was taken in on 04/09/12 for front end thumping noise, wheel bearing, transmission surge, and whine noise from radio. the vehicle was taken in on 06/27/12 for rough idle, tire replacement, transmission. the vehicle was taken in on 07/27/12 for rough idle, transmission surge, thump noise in front end and whine noise in radio. the vehicle was taken in on 10/05/12 for transmission surge, rough idle, thump noise in front end, and whine noise in radio. the outcome at this point is the dealership tried to reprogram the vehicle, gm approved replacement of all four tires, a replacement of the power steering pump, wheel bearing on driver front side. the dealerships have done two throttle body cleanings. the dealership has stated they will replace the rotors but gm would not approve replacement only turning on the rotors. this case has been opend with the better business bureau whom advised me to contact nhtsa. gm refuses to replace parts because their computer system cannot tell them what is wrong with the vehicle. gm has recalled the police vehicles for front end suspension and has a lawsuit pending in michigan for personal vehicl
06/13/201253108
 I was driving and the car shut off. no brakes, no power steering, nothing.....i coasted to the side of the road, put it in park, took the key out of the ignition, put it back in and the car started. now i am scared to put my 5 month old in the car because it is not safe.
05/16/201216709
 I was making a right hand turn on a surface road when vehicle suddenly lost power steering assist. dealer service department diagnosed as no pressure from power steering pump. it was determined that shaft had broken on the pump. installed power steering pump kit (06605-c) and new shaft. replaced power steering fluid.
12/13/201143279
 My 2010 chevrolet impala has only 43, 279 miles and began making a loud high pitched screeching noise while acclearating. after two visits to two seperate mechanics it was determined both times that a new power steering pump was needed. both mechanics were in shock due to the failure as the amount of miles on the car. i contacted gm customer care as i was sure this was still under warranty. much to my suprise this is not under warranty. i have had this car 1 year and 3 months and for this to fail i am not a happy chevrolet owner. gm told me i could have it repaired and then wait for them to make a decision on whether i 'qualified' for assistance. in this economy and at this time of the year who has time to pay up front and wait for them to make a decision.
06/01/2011
 Power steering pump failed on brand new car. this makes the fourth time. car purchased 4dec10 1st failure 25mar11 2nd failure 19april11 3rd failure 18may11
10/17/2010200
 Tl- the contact owns a 2010 chevrolet impala . while driving approximately 30 mph the vehicle started to slowly drift towards the passengers side of the vehicle. the contact had to hold the steering wheel and pull it towards the left side in order to control the steering. the vehicle was taken to the dealer. the technicians made a front alignment. the failure continued to occur. the vehicle was taken back to the dealer a second time and the tires were rotated. the contact continued to experience the failure and took the vehicle back to the dealer where the tires were replaced. the failure continued to occur. the manufacturer was contacted and stated they were unable to diagnose the failure and could not provide assistance. the vehicle was not repaired. the approximate failure mileage was 200. ds
12/06/201036700
 Tl- the contact owns a 2007 chevrolet impala. while driving approximately 45 mph the contact was changing lanes when he felt a clicking sound coming from the steering wheel and the brake peddle. the vehicle was taken to the dealer where the technicians diagnosed an intermediate shaft failure and stated that needed to be replaced. the vehicle was repaired. the approximate failure mileage 36,700. ds

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