Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | ||||||||||||||||
| 12V377000 | GENERAL MOTORS LLC | V (Vehicle) | 36413 | MFR | General Motors LLC | 08/03/2012 | 08/03/2012 | |||||||||
| Defect Summary | General motors (gm) is recalling certain model year 2008-2012 chevrolet impala police vehicles because the front lower control arms may fracture. this safety recall does not include non-police chevrolet impala vehicles. | |||||||||||||||
| Consequence Summary | A broken control arm can result in the loss of control of the vehicle, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Gm will notify owners, and dealers will replace both front lower control arms, free of charge. the safety recall is expected to begin on august 21, 2012. owners may contact the chevrolet owner center at 1-866-694-6546. | |||||||||||||||
| Notes | Gm's campaign number is 12104.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153), or go to www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| SB-11-03-08-002 | 05/01/2011 | 10038669 | Ready | 06/24/2011 | |
| SB-11-03-08-002 | 05/01/2011 | 10038669 | Gm: on some police package vehicles there is a loud bang or clunk heard from the frame impacting the ground. 2006-2011 impala. *rm | 06/24/2011 | |
| SUSPENSION - AUTOMATIC STABILITY CONTROL (ASC) | |||||
| PI-0371 | 02/01/2011 | 10038424 | Ready | 06/15/2011 | |
| PI-0371 | 02/01/2011 | 10038424 | Gm: a service stabilitrak message is displayed. high temperatures and vibration are causing the yaw sensors to lose communication. 2010-2011 impala. *rm | 06/15/2011 | |
| SUSPENSION - FRONT | |||||
| SB-11-03-08-002 | 05/01/2011 | 10038669 | Ready | 06/24/2011 | |
| SB-11-03-08-002 | 05/01/2011 | 10038669 | Gm: on some police package vehicles there is a loud bang or clunk heard from the frame impacting the ground. 2006-2011 impala. *rm | 06/24/2011 | |
| SUSPENSION - FRONT - WHEEL BEARING | |||||
| TB-11-03-08-001 | 04/01/2011 | 10039027 | Ready | 06/30/2011 | |
| TB-11-03-08-001 | 04/01/2011 | 10039027 | Gm: 2006-2011 impala. there is a growl noise in the front of the vehicle when driving 20-50mph. this may be caused by a loss of preload on the wheel bearings. *rm | 06/30/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 10/22/2010 | 3838 | 1 | |
| I had purchased a 2010 chevrolet impala in july, 2010. the first attempt at repair of the front end vibration was on 10/22/2010. the dealership did not recognize the vibration. the vehicle tires were rotated on 01/26/11 in an attempt to stop the vibration in the front end. the vehicle was taken in on 03/18/11 for front end noise (thump) while turning the wheels. the vehicle was taken in on 07/07/11 for the thumping noise in the front end while turning the wheels. the vehicle was taken in on 07/28/11 for a front end thumping noise when turning the wheels. the vehicle was taken in on 08/16/11 for a front end thumping noise and the dealership notices the tires were wearing slightly cupped on the inside edge. the vehicle was taken in on 09/08/11 for a whining noise from the engine bay and power steering fluid was flushed. the vehicle was taken in on 04/09/12 for front end thumping noise, wheel bearing, transmission surge, and whine noise from radio. the vehicle was taken in on 06/27/12 for rough idle, tire replacement, transmission. the vehicle was taken in on 07/27/12 for rough idle, transmission surge, thump noise in front end and whine noise in radio. the vehicle was taken in on 10/05/12 for transmission surge, rough idle, thump noise in front end, and whine noise in radio. the outcome at this point is the dealership tried to reprogram the vehicle, gm approved replacement of all four tires, a replacement of the power steering pump, wheel bearing on driver front side. the dealerships have done two throttle body cleanings. the dealership has stated they will replace the rotors but gm would not approve replacement only turning on the rotors. this case has been opened with the better business bureau whom advised me to contact nhtsa. gm refuses to replace parts because their computer system cannot tell them what is wrong with the vehicle. gm has recalled the police vehicles for front end suspension and has a lawsuit pending in michigan for personal vehicle. *tr | |||
| 10/22/2010 | 3838 | ||
| I had purchased a 2010 chevrolet impala in july, 2010. the first attempt at repair of the front end vibration was on 10/22/2010. the dealership did not recognize the vibration. the vehicle tires were rotated on 01/26/11 in an attempt to stop the vibration in the front end. the vehicle was taken in on 03/18/11 for front end noise (thump) while turning the wheels. the vehicle was taken in on 07/07/11 for the thumping noise in the front end while turning the wheels. the vehicle was taken in on 07/28/11 for a front end thumping noise when turning the wheels. the vehicle was taken in on 08/16/11 for a front end thumping noise and the dealership notices the tires were wearing slightly cupped on the inside edge. the vehicle was taken in on 09/08/11 for a whining noise from tne engine bay and power steering fluid was flushed. the vehicle was taken in on 04/09/12 for front end thumping noise, wheel bearing, transmission surge, and whine noise from radio. the vehicle was taken in on 06/27/12 for rough idle, tire replacement, transmission. the vehicle was taken in on 07/27/12 for rough idle, transmission surge, thump noise in front end and whine noise in radio. the vehicle was taken in on 10/05/12 for transmission surge, rough idle, thump noise in front end, and whine noise in radio. the outcome at this point is the dealership tried to reprogram the vehicle, gm approved replacement of all four tires, a replacement of the power steering pump, wheel bearing on driver front side. the dealerships have done two throttle body cleanings. the dealership has stated they will replace the rotors but gm would not approve replacement only turning on the rotors. this case has been opend with the better business bureau whom advised me to contact nhtsa. gm refuses to replace parts because their computer system cannot tell them what is wrong with the vehicle. gm has recalled the police vehicles for front end suspension and has a lawsuit pending in michigan for personal vehicl | |||
| 08/27/2011 | 28000 | ||
| Tl- the contact owns a 2010 chevrolet impala. the contact stated that while attempting to accelerate the transmission slip. the vehicle was taken to a dealer who was unable to diagnose the failure. in addition, the contact mentioned that he believed that the rack and pinion, and the front struts were faulty as well. the vehicle was not repaired. the failure mileage was 28,000 and the current mileage was 43,000. pmb | |||
| 06/24/2012 | 33000 | ||
| Tl- the contact owns a 2010 chevrolet impala. while driving approximately 35 mph the front end of the vehicle began to vibrate. the vehicle was taken to the dealer for diagnostic testing where the technician stated that a front end alignment was needed. there was a recall under nhtsa campaign id number: 12v377000 (suspension:front:control arm:lower arm) in which the contact believed was related to the failure. the vehicle was not repaired. the approximate failure mileage was 33,000. kmj | |||
| 08/27/2011 | 28000 | ||
| Tl- the contact owns a 2010 chevrolet impala. the contact stated that while attempting to accelerate the transmission slip. the vehicle was taken to a dealer who was unable to diagnose the failure. in addition, the contact mentioned that he believed that the rack and pinion, and the front struts were faulty as well. the vehicle was not repaired. the failure mileage was 28,000 and the current mileage was 43,000. pmb | |||
| 06/24/2012 | 33000 | ||
| Tl- the contact owns a 2010 chevrolet impala. while driving approximately 35 mph the front end of the vehicle began to vibrate. the vehicle was taken to the dealer for diagnostic testing where the technician stated that a front end alignment was needed. there was a recall under nhtsa campaign id number: 12v377000 (suspension:front:control arm:lower arm) in which the contact believed was related to the failure. the vehicle was not repaired. the approximate failure mileage was 33,000. kmj | |||
| 08/27/2011 | 43000 | ||
| Tl- the contact owns a 2010 chevrolet impala. the contact stated that when he initially accelerated and take off he felt the transmission slip. the vehicle was taken to a dealer for diagnosis and he was informed that there was nothing they could do to repair the transmission until it completely failed. the contact stated that the rack and pinion also had too much play in it and the front struts were faulty as well. the vehicle had not been repaired. the failure mileage was 28,000 and the current mileage was 43,000. dt | |||
| 06/24/2012 | 33000 | ||
| Tl- the contact owns a 2010 chevrolet impala. while driving approximately 35 mph the front end of the vehicle began to vibrate. the vehicle was taken to the dealer for diagnostic testing where the technician stated that a front end alignment was needed. there was a recall under nhtsa campaign id number: 12v377000 (suspension:front:control arm:lower arm) in which the contact believed was related to the failure. the vehicle was not repaired. the approximate failure mileage was 33,000. kmj | |||
| 06/24/2012 | |||
| Tl- the contact owns a 2010 chevrolet impala. while driving approximately 35 mph the front end of the vehicle began to vibrate. the vehicle was taken to the dealer for diagnostic. the technician stated front end alignment was needed. there was a recall under nhtsa campaign id number: 12v377000 (suspension:front:control arm:lower arm). the contact feels the recall could be related to the failure. the vehicle was not repaired. the approximate failure mileage was 33,000. da | |||