Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 12/27/2012 | 24500 | ||
| The tall rear seat headrests severely obscure vision to the rear when backing up. the middle rear seat headrest is the worst offender, and completely blocks my rear vision to the point where i cannot tell if there is a vehicle or other object behind me while driving down the road or backing up. it appears that the problem has been recognized by gm as i have noticed the 2012 impala does not have this center rear headrest! this is an accident waiting to happen and a recall needs to be issued for these older model impalas so these rear seat headrests can be removed. i already submitted a complaint to gm (reference #71-1129705921) | |||
| 05/23/2012 | 900 | ||
| Tl-the contact owns a 2011 chevrolet impala. the contact stated that the middle headrest in the rear of the vehicle would sit too high, blocking the contact's view of the roadway when utilizing the rearview mirror. the vehicle was not inspected by a dealer. the manufacturer was not contacted. the failure mileage was approximately 900. the current mileage was approximately 11,300. the vin was unavailable. kmj | |||
| 05/23/2012 | |||
| Tl-the contact owns a 2011 chevrolet impala. the contact stated that the middle headrest in the rear of the vehicle sits too high up and blocks the drivers view when looking in the mirror. the vehicle has not been inspected by a dealer. the manufacturer was not contacted. the failure mileage was approximately 900. the current mileage was approximately 11,300. the vin was unavailable. tb | |||
| 06/15/2012 | 35700 | 1 | |
| After i purchased this vehicle this summer i noticed that the engine wouldn't accelerate when pulling out in front of traffic plus i had to really press hard on the gas pedal to get power on small inclines. took it to a dealership and of course they couldn't find anything wrong with it. it seems that if the engine light isn't on they don't have a clue. so i took the mechanic for a little drive and he still couldn't feel anything wrong or hear the slight squeak in the gas pedal but finally told me about the sensors in the pedal and that he would lube it. after he lubed the accelerator the vehicle ran great for awhile and now it is starting again and the gas pedals squeak is more noticeable when depressing it. the thing is my full warranty has now expired and i doubt that chevy would cover any costs. another thing is the headrests in the back seat are way too big. you practically have to dislocate your shoulder to see out the back window when backing up; this is a real safety issue for vision. they need to have a recall to replace the whole bench and get rid of these high headrests! *tr | |||
| 09/17/2012 | 11000 | 1 | |
| Cannot see out of the rear view mirror because the middle rear seat headrest is very tall. this headrest is not present on the 2012 impala, so this is an issue. also, turning and trying to look out the back window is impossible because of high rear seat headrests. *tr | |||
| 09/17/2012 | 11000 | ||
| Cannot see out of the rear view mirror because the middle rear seat headrest is very tall. this headrest is not present on the 2012 impala, so this is an issue. also, turning and trying to look out the back window is impossible because of high rear seat headrests. | |||
| 01/25/2012 | 22500 | 1 | |
| We, like others, didn't realize how tall the three rear headrests were when we purchased our 2011 chevy impala. the center headrest is especially a problem; it creates a blindspot and to me is an accident waiting to happen. gm really needs to address we owners who are stuck with this; they obviously know there's a problem because they removed that center headrest on the 2012 model. in the meantime, so far, they've ignored their big mess up and do nothing to correct the problem with the 2011 model. if we'd known what an issue this was going to be we would have never bought this car; it's beautiful, but it's also got a serious safety issue. gm either needs to provide a solution, such as having an upholstery shop remove the center headrest or replace the seat with the new model. does someone have to die before they'll actually care????????????? *tr | |||
| 01/25/2012 | 22500 | ||
| We, like others, didn't realize how tall the three rear headrests were when we purchased our 2011 chevy impala. the center headrest is especially a problem; it creates a blindspot and to me is an accident waiting to happen. gm really needs to address we owners who are stuck with this; they obviously know there's a problem because they removed that center headrest on the 2012 model. in the meantime, so far, they've ignored their big mess up and do nothing to correct the problem with the 2011 model. if we'd known what an issue this was going to be we would have never bought this car; it's beautiful, but it's also got a serious safety issue. gm either needs to provide a solution, such as having an upholstery shop remove the center headrest or replace the seat with the new model. does someone have to die before they'll actually care????????????? | |||
| 06/12/2012 | 13465 | ||
| My husband is 6' tall and we got a 2011 chevy impala the back seat has 3 headrest and the middle headrest blocks his view using the rear view mirror he did not pay any attention when he test drove it and when i drove it home i could not see the car behind me so i told my husband and when we got home with the car we both really like it so i called the dealership and ask if the back seat could be replace and they told me no so now we are stuck with a safety defect!!!! you need to drive one around for awhile and see what i mean | |||
| 02/27/2012 | 19000 | ||
| Tl* the contact owns a 2011 chevrolet impala. while parked, the contact noticed that the three head rests on the rear seats were interfering with the rear view mirror visibility. the vehicle was taken to the dealer for diagnostic testing where the technician recommended replacing the rear seat with a newly designed one. the vehicle was not repaired. the approximate failure mileage was 19,000. | |||
| 02/27/2012 | 19000 | ||
| Tl- the contact owns a 2011 chevrolet impala. while parked, the contact noticed that the three head rests on the rear seats were interfering with the rear view mirror visibility. the vehicle was taken to the dealer for diagnostic testing where the technician recommended replacing the rear seat with a newly designed one. the vehicle was not repaired. the approximate failure mileage was 19,000. kmj | |||
| 02/27/2012 | 19000 | ||
| Tl- the contact owns a 2011 chevrolet impala. while parked the contact noticed the three head rest on the back seat interfere with the rear view mirror visibility. the vehicle was taken to the dealer for diagnostic. the technician recommends replacing the rear seat with a differently designed one. the vehicle was not repaired. the approximate failure mileage was 19,000. da | |||
| 04/16/2012 | 25095 | ||
| I bought a used 2011 impala and did notice the rear seat head rests were quite high, but thought i would get used to it. i however after three weeks have not. it is a hinderance having to spend eye time on the rear of the vehicle due to the seat head rests being too high. when driving in 5 lane traffic you need to devote all of your attention to all around you, and you are not able to do this in a 2011 impala. i have not contacted the dealer because it appears from other postings that the only resolution at this time is to buy 2012 rear seats for over $400. these seats are definately a dangerous accedent waiting to happen. | |||
| 06/01/2011 | 5 | ||
| Tl-the contact owns a 2011 chevrolet impala. the contact stated that the rear headrests were obstructing the field of vision through the rear. the vehicle was taken to the dealer, who was unable to provide assistance because the design of the vehicle could not be modified. the manufacturer was made aware of failure and filed a complaint. the manufacturer also stated that they would be getting in touch with the contact at a later date. the vehicle was not repaired. the failure mileage was 5 and the current mileage was 7,300. sm. | |||
| 05/01/2012 | 1 | ||
| 2011 chevrolet impala. consumer writes in regards to issues with vehicle head rest *tgw the consumer stated the rear head rest were too high and it was difficult to see, which made backing up difficult. *jb | |||
| 06/01/2011 | 5 | ||
| Tl - the contact owns a 2011 chevrolet impala. the contact stated that the vehicle rear seat head restraints was obstructing the drivers view. the vehicle was taken to the dealer who was unable to assist him since they could not alter the vehicle design. the manufacturer was made aware of failure who file a complaint and stated that they would contact him at a later date. the vehicle was not repaired. the failure mileage was 5 and the current mileage was 7,300. pm | |||
| 05/01/2012 | 1 | ||
| 2011 chevrolet impala. consumer writes in regards to issues with vehicle head rest *tgw the consumer stated the rear head rest were too high and it was difficult to see, which made backing up difficult. *jb | |||
| 06/01/2011 | 5 | ||
| Tl - the contact owns a 2011 chevrolet impala. the contact stated that the vehicle rear seat head restraints was obstructing the drivers view. the vehicle was taken to the dealer who was unable to assist him since they could not alter the vehicle design. the manufacturer was made aware of failure who file a complaint and stated that they would contact him at a later date. the vehicle was not repaired. the failure mileage was 5 and the current mileage was 7,300. pm | |||
| 05/01/2012 | 1 | ||
| 2011 chevrolet impala. consumer writes in regards to issues with vehicle head rest *tgw the consumer stated the rear head rest were too high and it was difficult to see, which made backing up difficult. *jb | |||
| 08/15/2011 | 3000 | ||
| Tl- the contact owns a 2011 chevrolet impala. the contact stated that while the vehicle was parked, the front passenger side head rest blocked the contact's view of the roadway. in addition, the driver's side head rest was leaning entirely too far forward. the vehicle was taken to the dealer. the manufacturer was not contacted. the failure mileage was 3,000 and the current mileage was 12,000. kmj | |||
| 05/01/2012 | 1 | ||
| 2011 chevrolet impala. consumer writes in regards to issues with vehicle head rest *tgw the consumer stated the rear head rest were too high and it was difficult to see, which made backing up difficult. *jb | |||
| 08/15/2011 | 3000 | ||
| Tl- the contact owns a 2011 chevrolet impala. the contact stated that while the vehicle was parked, the front passenger side head rest blocked the contact's view of the roadway. in addition, the driver's side head rest was leaning entirely too far forward. the vehicle was taken to the dealer. the manufacturer was not contacted. the failure mileage was 3,000 and the current mileage was 12,000. kmj | |||
| 08/15/2011 | 3000 | ||
| Tl- the contact owns a 2011 chevrolet impala. the contact stated while the vehicle was parked the front passenger side head rest blocked the view of the road and the drivers side head rest leaned to much forward. the vehicle was taken to taken to the dealer. the manufacturer was not contacted. the failure mileage was 3,000 and the current mileage was 12,000. rds | |||
| 11/30/2010 | 92 | ||
| My first issue was with the center head restraint in the back which totally blocks vision using the rear view mirror. i asked the dealer to remove it and i was told they could not. backing up is impossible except with the side mirrors and traffic immediately behind is blocked when driving. this is a serious safety hazard. there have been many complaints but gm refuses to issue a recall to adjust these headrests. also, i live in the tn mountains and the cruise control completely disengages when going downhill. the dealership told me this was normal and all new cars did this to save gas! i'm not that much of an idiot! cruise control is set to maintain speed.... period! please.... can you help? | |||
| 08/15/2011 | 3000 | ||
| Tl- the contact owns a 2011 chevrolet impala. the contact stated while the vehicle was parked the front passenger side head rest blocked the view of the road and the drivers side head rest leaned to much forward. the vehicle was taken to taken to the dealer. the manufacturer was not contacted. the failure mileage was 3,000 and the current mileage was 12,000. rds | |||
| 11/30/2010 | 92 | ||
| My first issue was with the center head restraint in the back which totally blocks vision using the rear view mirror. i asked the dealer to remove it and i was told they could not. backing up is impossible except with the side mirrors and traffic immediately behind is blocked when driving. this is a serious safety hazard. there have been many complaints but gm refuses to issue a recall to adjust these headrests. also, i live in the tn mountains and the cruise control completely disengages when going downhill. the dealership told me this was normal and all new cars did this to save gas! i'm not that much of an idiot! cruise control is set to maintain speed.... period! please.... can you help? | |||
| 03/30/2012 | |||
| Rear seat headrests impair visibility through rear window. the center headrest is the worst offender as it blocks motorcycles and even smaller cars from your view. over 50% of the view through the rear window is blocked. one must use extra caution when trying to navigate on the roads and it actually causes a dangerous situation when backing into or out of parking spaces. a person walking behind the car can easily be missed by the driver. | |||
| 03/01/2012 | 1 | 02/01/2011 | |
| 2011 chevrolet impala. consumer states issues with rear seat head rests being too high. *tgw the consumer stated the rear seats has three large head rests, which makes it impossible to see out of the rear window. *jb | |||
| 03/30/2012 | |||
| Rear seat headrests impair visibility through rear window. the center headrest is the worst offender as it blocks motorcycles and even smaller cars from your view. over 50% of the view through the rear window is blocked. one must use extra caution when trying to navigate on the roads and it actually causes a dangerous situation when backing into or out of parking spaces. a person walking behind the car can easily be missed by the driver. | |||
| 03/01/2012 | 1 | 02/01/2011 | |
| 2011 chevrolet impala. consumer states issues with rear seat head rests being too high. *tgw the consumer stated the rear seats has three large head rests, which makes it impossible to see out of the rear window. *jb | |||
| 03/15/2012 | 32000 | ||
| Tl* the contact owns a 2011 chevrolet impala . the contact stated that the height of the headrest was blocking the visibility of the roadway when the contact had to look through the rear window. the dealer was contacted and they stated that the design of the vehicle could not be altered. the vehicle was neither diagnosed nor repaired. the failure and the current mileage was 32,000. | |||
| 03/15/2012 | 32000 | ||
| Tl- the contact owns a 2011 chevrolet impala . the contact stated that the height of the headrest was blocking the visibility of the roadway when the contact had to look through the rear window. the dealer was contacted and they stated that the design of the vehicle could not be altered. the vehicle was neither diagnosed nor repaired. the failure and the current mileage was 32,000. kmj | |||
| 03/07/2011 | |||
| Headrests on the back seat blocks approximately 50% of rear vision. | |||
| 12/31/2010 | 10 | ||
| Rear headrests are so large they block my view and i am afraid to drive the car. i called gm and they told me to call the dealership. the dealership said they cannot do anything to correct it but i could trade in for a 2012... i think this is crazy! i am not the only person to express concern about this hazard. how many complaints will it take to make the manufacturer replace the seat back with the 2012 version???? | |||
| 03/07/2011 | |||
| Headrests on the back seat blocks approximately 50% of rear vision. | |||
| 12/31/2010 | 10 | ||
| Rear headrests are so large they block my view and i am afraid to drive the car. i called gm and they told me to call the dealership. the dealership said they cannot do anything to correct it but i could trade in for a 2012... i think this is crazy! i am not the only person to express concern about this hazard. how many complaints will it take to make the manufacturer replace the seat back with the 2012 version???? | |||
| 01/28/2011 | 434 | ||
| My complaint with this vehicle is visibility caused by the read headrests when using the rear view mirror. gm built the back seat with 3 large headrests which cannot be removed that blocks almost the entire rear window. when driving the car, the most i can see in the rear view mirror is the tops of the car(s) behind me, sometimes not that much. when backing up, you have to look around all three back headrests in order not to hit someone or something. these back seat headrests can be replaced by buying the 2012 impala headrest components from gm which cost at least $400.00 just for the 3 parts needed. i feel like gm should be required to replace the back seat headrests due to the hazard posed by the headrests. | |||
| 11/27/2011 | 7500 | ||
| Tl- the contact owns a 2011 chevrolet impala. the contact stated that the rear seat headrests were sitting too high, obscuring her vision of the roadway when attempting to change lanes or reverse. the contact was unable to see anything behind the vehicle due to the obstruction. the vehicle was taken to the dealer where they advised the contact that the head rests were designed in a specific manner and could not be redesigned. the manufacturer was contacted but they offered no assistance. the failure mileage was approximately 7,500. kmj | |||
| 11/27/2011 | 7500 | ||
| Tl-the contact owns a 2011 chevrolet impala. the contact stated that in the rear seats the headrest are too high and it obscures her vision when looking back to switch lanes. even when just looking to see if there are any vehicles behind her she can't tell due to the height of the middle headrest. the vehicle was taken to the dealer and they advised her that it was made that way and they would offer no assistance. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 7,500. tb | |||
| 11/01/2011 | |||
| The middle headrest on the rear seat is too high and significantly obstructs the view from the rear view mirror. | |||
| 10/01/2011 | 19000 | ||
| The 3 rear seat headrests make it all but impossible to safely back the car up plus they obscure the view of following vehicles. this is a significant problem as i just purchased the car,and took delivery before realizing how major this visibility issue is. the headrests cannot be removed or adjusted. there needs to be a recall as soon as possible. this is not an abstruse or difficult problem to recognize, nor is it one man's opinion. any time there is 70%+ view obstruction it makes perfect sense to remedy the problem. gm should certainly recognize this most obvious mistake which never should have happened to begin with. | |||
| 07/27/2011 | 221 | ||
| Rear seat center headrest blocks view of traffic and pedestrians. very unsafe and someone will be seriouly injured. gm engineers for seats and not doing their job. | |||
| 06/29/2011 | 5 | ||
| Tl-the contact owns a 2011 chevrolet impala. the contact stated that while stopped, he noticed that his vision through the rear was obstructed by the very large size of the rear headrests. the vehicle was taken to an authorized dealer, where the contact was informed that he could remove the headrests at his own discretion. the vehicle was not repaired. the manufacturer was made aware of the failure, but offered no assistance. the failure mileage was 5. kmj | |||
| 02/01/2011 | 20 | ||
| The rear center head rest needs to be removed can't see to back up they all are very large but the middle blocks your view totally someone will get hurt due to this issue if its not taken care maybe they can't remove the headrest itself but they can replace the whole seat. i thought seats in the back were suppose to fold down allowing access to the trunk this auto doesn't do that there aren't even cupholders in the back seat this was definately not a good design for gm | |||
| 06/29/2011 | 5 | ||
| Tl-the contact owns a 2011 chevrolet impala. the contact stated that while stopped, he noticed that his vision through the rear was obstructed by the very large size of the rear headrests. the vehicle was taken to an authorized dealer, where the contact was informed that he could remove the headrests at his own discretion. the vehicle was not repaired. the manufacturer was made aware of the failure, but offered no assistance. the failure mileage was 5. kmj | |||
| 02/01/2011 | 20 | ||
| The rear center head rest needs to be removed can't see to back up they all are very large but the middle blocks your view totally someone will get hurt due to this issue if its not taken care maybe they can't remove the headrest itself but they can replace the whole seat. i thought seats in the back were suppose to fold down allowing access to the trunk this auto doesn't do that there aren't even cupholders in the back seat this was definately not a good design for gm | |||
| 06/29/2011 | 5 | ||
| Tl-the contact owns a 2011 chevrolet impala. the contact stated that while stopped, he noticed that his vision through the rear was obstructed by the very large size of the rear headrests. the vehicle was taken to an authorized dealer, where the contact was informed that he could remove the headrests at his own discretion. the vehicle was not repaired. the manufacturer was made aware of the failure, but offered no assistance. the failure mileage was 5. sm. | |||
| 02/01/2011 | 20 | ||
| The rear center head rest needs to be removed can't see to back up they all are very large but the middle blocks your view totally someone will get hurt due to this issue if its not taken care maybe they can't remove the headrest itself but they can replace the whole seat. i thought seats in the back were suppose to fold down allowing access to the trunk this auto doesn't do that there aren't even cupholders in the back seat this was definately not a good design for gm | |||
| 07/27/2011 | |||
| Purchased 2011 impala lt/4 door sedan 3 weeks ago. rear center headrest completely blocks the view of vehicle traveling behind, which prevents you from seeing the car in the rear view mirror. this is a dangerous situation. this also poses a hazard when backing up, due to 90% sight blockage. a recall needs to be issued by gm to remove the center rear headrest from this vehicle. the 2012 model of this vehicle does not have a center headrest. it only has headrests on the left and right, which proves this is an issue they have corrected for the newer model. something needs to be done to fix this problem in the 2011. i do not feel safe driving this vehicle because of the lack of visbility. | |||
| 08/05/2011 | 0 | ||
| 2011 chevy impala lt. rear head rest reduces visibility. difficult to see vehicles when driving and backing. | |||
| 08/01/2011 | 1 | 06/06/2011 | |
| 2011 chevrolet impala. consumer states problem with vehicle head rests *tgw the consumer stated the rear head rests are three inches to high and too wide. the three head rests block almost 40% of the view looking in the rear view mirror and out the back window. the problem is they cannot be folded down or removed. *jb | |||
| 03/01/2011 | 2000 | ||
| Tl-the contact owns a 2011 chevrolet impala. the contact stated while driving she could not see out the rear-view mirror due to the three rear seat head rest are high and obstructed the view and the head rest could not be removed or lowered. the manufacturer was contacted and they stated that the head rest was safety designed head rest and they could not be altered. the head rest was not replaced. the failure mileage was 2,000 and the current mileage was 2,500. li | |||
| 07/18/2011 | |||
| Bought 2011 impala, rear seat head rests obstructing view on rear view mirror. very hazardous, will probably cause many accidents and possibly deaths. lot of persons complainting to dealer and gm and they say nothing can be done about this. they have been notifed and their refusal to do anything about it needs to be looked at. | |||
| 03/01/2011 | 2000 | ||
| Tl-the contact owns a 2011 chevrolet impala. the contact stated while driving she could not see out the rear-view mirror due to the three rear seat head rest are high and obstructed the view and the head rest could not be removed or lowered. the manufacturer was contacted and they stated that the head rest was safety designed head rest and they could not be altered. the head rest was not replaced. the failure mileage was 2,000 and the current mileage was 2,500. li | |||
| 07/18/2011 | |||
| Bought 2011 impala, rear seat head rests obstructing view on rear view mirror. very hazardous, will probably cause many accidents and possibly deaths. lot of persons complainting to dealer and gm and they say nothing can be done about this. they have been notifed and their refusal to do anything about it needs to be looked at. | |||
| 03/01/2011 | 2000 | ||
| Tl-the contact owns a 2011 chevrolet impala. the contact stated while driving she could not see out the rear-view mirror due to the three rear seat head rest are high and obstructed the view and the head rest could not be removed or lowered. the manufacturer was contacted and they stated that the head rest was safety designed head rest and they could not be altered. the head rest was not replaced. the failure mileage was 2,000 and the current mileage was 2,500. li | |||
| 07/18/2011 | |||
| Bought 2011 impala, rear seat head rests obstructing view on rear view mirror. very hazardous, will probably cause many accidents and possibly deaths. lot of persons complainting to dealer and gm and they say nothing can be done about this. they have been notifed and their refusal to do anything about it needs to be looked at. | |||
| 03/01/2011 | 2000 | ||
| Tl-the contact owns a 2011 chevrolet impala. the contact stated while driving she could not see out the rear-view mirror due to the three rear seat head rest are high and obstructed the view and the head rest could not be removed or lowered. the manufacturer was contacted and they stated that the head rest was safety designed head rest and they could not be altered. the head rest was not replaced. the failure mileage was 2,000 and the current mileage was 2,500. li | |||
| 07/18/2011 | |||
| Bought 2011 impala, rear seat head rests obstructing view on rear view mirror. very hazardous, will probably cause many accidents and possibly deaths. lot of persons complainting to dealer and gm and they say nothing can be done about this. they have been notifed and their refusal to do anything about it needs to be looked at. | |||
| 06/05/2011 | 2000 | ||
| Tl- the contact owns a 2011 chevrolet impala. the contact stated the rear head rest on the vehicle stick up and they cannot see clearly through the back window. the contact stated the middle head rest really makes it difficult to see through. the vehicle had not been inspected. the failure mileage and current mileage were 2,000rl | |||
| 01/01/2011 | 5 | ||
| Tl*the contact owns a 2011 chevrolet impala. the contact stated the rear seat head rests were positioned too high, obstructing his vision. the contact also stated the head rests were installed in a manner in which they were not adjustable and could not be removed from the vehicle. the manufacturer was notified and the contact was informed the equipment could not be altered. the vehicle was not repaired. the failure mileage was 5 and the current mileage was 3,000. | |||
| 01/01/2011 | 5 | ||
| Tl-the contact owns a 2011 chevrolet impala. the contact stated the rear seat head rests were positioned too high, obstructing his vision. the contact also stated the head rests were installed in a manner in which they were not adjustable and could not be removed from the vehicle. the manufacturer was notified and the contact was informed the equipment could not be altered. the vehicle was not repaired. the failure mileage was 5 and the current mileage was 3,000. sm. | |||
| 04/14/2011 | 0 | ||
| Oversized, immovable third headrest in middle of back seat of 2011 chevy impala. blocks vision out of rear window - driver cannot use rear view mirror. driver cannot see vehicle following. | |||
| 03/30/2011 | 170 | ||
| I cannot see when using the rear view mirror due to the reduced visibility caused by the head rests on the rear seats. the view when using the rear view mirror is obstructed significantly with only 4 inches of visibility between the ceiling of the the car and the top of the head rests. also, the side mirrors are small increasing the poor visibility in this vehicle. the head rest problem would have been noticed if the car salesman had not sat in backseat in the middle. the car dealership suggested that the car be taken to a local seat cover company to have the headrests rebuilt. this is a new car and should not have problems such as this. | |||
| 01/01/2011 | 10 | ||
| Tl* the contact owns a 2011 chevrolet impala. the contact stated that the rear seat head restraints were too high and was blocking her vision in the rear view mirror. the vehicle was not inspected or repaired and the manufacturer was not contacted. the failure mileage was approximately 10. the vin was unavailable. | |||
| 03/31/2011 | 68 | ||
| Tl*the contact owns a 2011 chevrolet impala. the contact entered the vehicle and noticed that he could not see when using the rear view mirror due to reduced visibility cause by the head rests on the rear seats. the contact stated that the view when using the rear view mirror was obstructed by approximately seventy percent. the contact also stated that while driving at any speed, the head lights from vehicles in the rearview mirror would intermittently disappear due to the reduced visibility. the vehicle was not taken to have the failure diagnosed and was not repaired. the failure mileage was 68 and the current mileage was 118. | |||
| 03/31/2011 | 68 | ||
| Tl-the contact owns a 2011 chevrolet impala. upon entering the vehicle the contact noticed he could not see when using the rear view mirror due to a reduced visibility cause by the head rests on the rear seats. the contact stated the view when using the rear view mirror was obstructed by approximately 70%. the contact also stated that while driving at any speed the head lights coming from vehicles in the rear would intermittently disappear due to the reduced visibility. the vehicle was not taken to have the failure diagnosed and was not repaired. the failure mileage was 68 and the current mileage was 118. sm. | |||
| 03/01/2011 | |||
| The rear seat head rests are too tall and block vision especially center head rest,makes backing up very difficult, also while driving blocks vision of any thing behind you .these are not adjustable or removable. | |||
| 03/01/2011 | 1 | 01/31/2011 | |
| 2011 chevrolet impala s.t. consumer writes in regards to rear seat head rests being much higher than the bottom of the rear car window and blocks out about 40% or more of vision when looking or using the rear view mirror from the driver's seat *tgw the consumer stated lowering or eliminating the rear seat head rest would solve the problem and restore safety to using the rear view mirror and restore 100% vision to the rear window. *jb | |||
| 03/01/2011 | |||
| The rear seat head rests are too tall and block vision especially center head rest,makes backing up very difficult, also while driving blocks vision of any thing behind you .these are not adjustable or removable. | |||
| 03/01/2011 | 1 | 01/31/2011 | |
| 2011 chevrolet impala s.t. consumer writes in regards to rear seat head rests being much higher than the bottom of the rear car window and blocks out about 40% or more of vision when looking or using the rear view mirror from the driver's seat *tgw the consumer stated lowering or eliminating the rear seat head rest would solve the problem and restore safety to using the rear view mirror and restore 100% vision to the rear window. *jb | |||
| 01/07/2011 | 0 | ||
| Rear window visibility in the 2011 chevy impala is severely limited by the placement of read seat head restraints. a vehilce directly behind you is completely hidden from view using the rearview mirror. | |||
| 12/31/2010 | 1 | ||
| The three head rests permanently attached to the rear seat block the view of the driver in the rear-view mirror, creating a hazardous driving condition. | |||
| 09/24/2010 | |||
| Regarding rear seat head rests on 2011 chev. impala lt. the 3 rear seat head rests are positioned (stationary) in such a manner that when looking in the rear view mirror it obstructs the view by at least 90%. this makes for a safety hazard when backing the vehicle. even if simply the center rear head rest was removed it would help solve the problem drasticly. chevrolet site for 2011 impala has numerous complaints of owners regarding this problem. chevrolet should stand the cost to repair/adjust the above problem. it's a law suit waiting to happen. what ever the designers for this automobile were thinking is beyond me. | |||
| SEATS - FRONT ASSEMBLY - HEAD RESTRAINT | |||
| 05/01/2012 | 1 | ||
| 2011 chevy impala. consumer writes in regards to vehicle headrest and not being able to see out of the rear view mirror *tgw | |||
| 03/01/2012 | 1 | 02/01/2011 | |
| 2011 chevrolet impala. consumer states issues with rear seat head rests being too high. *tgw the consumer stated the rear seats has three large head rests, which makes it impossible to see out of the rear window. *jb | |||
| 09/22/2011 | 10 | ||
| Tl* the contact owns a 2011 chevrolet impala. the contact stated the driver was four feet eleven and the rear middle seat head rest obstructed the drivers view and could potentially cause a crash. the dealer stated the manufacturer was aware of the defect and they was in contact with the manufacturer concerning the defect. the vehicle has not been repaired. the failure mileage was 10 and the current mileage was 105. rvk | |||
| 03/15/2011 | 500 | ||
| Tl* the contact owns a 2011 chevrolet impala. the contact stated that the seat headrests were too high and obstructing visibility thru the rear view mirror. in addition, he stated that the side view mirrors were abnormally small. the dealer was contacted but offered no assistance, stating that they could not alter the design of the vehicle. the dealer advised the contact that an independent mechanic could possibly lower the seat or cut down the headrest. the manufacturer was not contacted. the vehicle was not repaired. the failure and current mileage was 500. | |||
| 12/01/2010 | 1 | ||
| 2011 chevrolet impala lt. consumer states that rear head restraints are excessively high *tgw the consumer stated his rear view vision of traffic was obstructed. *jb | |||
| SEATS - MID/REAR ASSEMBLY | |||
| 11/14/2011 | 3000 | ||
| Tl* the contact owns a 2011 chevrolet impala. the contact stated that while reversing from a residential driveway, he crashed into a parked car. the contact stated that his view of the vehicle was obstructed by the rear middle seat headrest. the manufacturer was made aware of the failure and advised the contact that the head rest could not be replaced, removed or adjusted. the vehicle was not repaired. the failure mileage was 3,000 and the current mileage was 3,100. | |||