Chevrolet K3500 2002
Model K3500 made in 2002 by Chevrolet got 11 consumer complains, 7 investigations there is 1 recall as well as 5 service bulletins. Consumer complaints with reference, among others things, to engine and engine cooling, fuel system, gasoline and service brakes. Technical service bulletines regarding engine and engine cooling, exterior lighting and interior lighting. The car had some investigations: service brakes, hydraulic, steering. There was one recall concerning interior lighting .
Model 2002
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| INTERIOR LIGHTING | ||||||||||||||||
| 01V220000 | GENERAL MOTORS CORP. | from 04/01/2001 to 06/15/2001 | V (Vehicle) | 38863 | 07/09/2001 | MFR | GENERAL MOTORS CORP. | 06/26/2001 | 07/03/2001 | 571 | 105 | |||||
| Defect Summary | Vehicle description: certain pickup trucks equipped with 6.6l diesel engines fail to comply with requirements of fmvss no. 105, hydraulic and electric brake systems. these vehicles have a brake system warning light in the instrument cluster that may not illuminate when the brake fluid is low. in addition, when the brake fluid is low, the vehicle may not meet the partial system requirements of fmvss no. 105. | |||||||||||||||
| Consequence Summary | These conditions could result in reduced braking capability, which could lead to a crash. | |||||||||||||||
| Corrective Summary | Dealers will change the location of a wire connection in the underhood bussed electrical center. owner notification began july 9, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chevrolet at 1-800-222-1020 or gmc at 1-800-462-8782. | |||||||||||||||
| Notes | Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||||
| 020601010 | 03/01/2002 | 632326 | Information on serpentine belt identification and diagnosis for certain hd pickup models. *tt | 07/12/2002 | |
| EXTERIOR LIGHTING - HEADLIGHTS | |||||
| 3170E | 10019186 | Ipc, interior lights and/or headlamps flicker. *ak fb2 | 02/16/2006 | ||
| INTERIOR LIGHTING | |||||
| 3170E | 10019186 | Ipc, interior lights and/or headlamps flicker. *ak fb2 | 02/16/2006 | ||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 000730017B | 01/01/2002 | 000730017A | 631802 | Subject regarding service parts resriction program for allison series 1000 automatic transmission. *slc | 06/20/2002 |
| 010417001B | 03/01/2002 | 010417001A | 629551 | Subject regarding launch shudder on acceleration (install new one-piece propeller shaft) *jg | 04/02/2002 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
| SERVICE BRAKES, HYDRAULIC - POWER ASSIST | ||||||
| EA04012 | GENERAL MOTORS CORP. | 04/30/2004 | 02/28/2005 | HYDRAULIC PUMP FAILRES | 05V005000 | |
| Gm is conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report. | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
| SERVICE BRAKES, HYDRAULIC - POWER ASSIST - HYDRAULIC | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | ||||||
| EA04012 | GENERAL MOTORS CORP. | 04/30/2004 | 02/28/2005 | HYDRAULIC PUMP FAILRES | 05V005000 | |
| Gm is conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report. | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 04/01/2002 | 3352 | 10 | 02/27/2002 |
| Loss of control due to an unknown jiggle/bounce, out of balance condition. consumer felt dealership lacked technical abilities to diagnose problem. to date vehicle had 14 different new tires on the rear axle. vehicle had been serviced 10 times. the tire pressure was adjusted, the front and rear suspension checked. rear sway bar was unhooked. tires were balanced. however problem still existed. there was also poor fuel mileage and an exhaust odor. due to safety issues consumer is reluctant to drive vehicle. *tt *jb | |||
| FUEL SYSTEM, GASOLINE | |||
| 04/01/2002 | 3352 | 10 | 02/27/2002 |
| Loss of control due to an unknown jiggle/bounce, out of balance condition. consumer felt dealership lacked technical abilities to diagnose problem. to date vehicle had 14 different new tires on the rear axle. vehicle had been serviced 10 times. the tire pressure was adjusted, the front and rear suspension checked. rear sway bar was unhooked. tires were balanced. however problem still existed. there was also poor fuel mileage and an exhaust odor. due to safety issues consumer is reluctant to drive vehicle. *tt *jb | |||
| SERVICE BRAKES | |||
| 11/10/2012 | 65000 | 1 | |
| While stopping; brake pedal went to the floor and was barely able to stop vehicle. if i had been diving @ highway speed i would not have been able to stop and would have been in a bad accident. after getting out of vehicle, found brake fluid leaking on ground under vehicle that was coming from above left frame member just to rear of firewall @ location were brake lines all come together. there was a line of brake fluid on pavement the entire distance that i had been trying to stop. brake lines appeared to be rusted thru also observed that fuel lines badly rusted also. i have since found out that this is an ongoing problem with chevrolet trucks and that gm has made a kit to repair problem. this is serious design flaw that gm should issue a recall and fix @ their expense. there should be an immediate safety recall to address the problem before someone get seriously injured or killed. *tr | |||
| 11/10/2012 | 65000 | ||
| While stopping; brake pedal went to the floor and was barely able to stop vehicle. if i had been diving @ highway speed i would not have been able to stop and would have been in a bad accident. after getting out of vehicle, found brake fluid leaking on ground under vehicle that was coming from above left frame member just to rear of firewall @ location were brake lines all come together. there was a line of brake fluid on pavement the entire distance that i had been trying to stop. brake lines appeared to be rusted thru also observed that fuel lines badly rusted also. i have since found out that this is an ongoing problem with chevrolet trucks and that gm has made a kit to repair problem. this is serious design flaw that gm should issue a recall and fix @ their expense. there should be an immediate safety recall to address the problem before someone get seriously injured or killed. | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 09/01/2004 | 06/03/2003 | ||
| The vehicle had several mechanical problems to include the emergency brake, transmission and 4-wheel drive. *nm the consumers vehicle was parked on a hill and the emergency brake failed causing the truck to roll off the hill. the vehicle sustained 15000.00 dollars worth of damage. consumer contacted the dealer and contacted chevrolet but to no avail because they will not take responsibility for the damages. the mechanics at chevrolet stated that the emergency brake is defective but no mechanical defects. the consumers vehicle is undrivable. *tc | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 02/03/2004 | 19250 | 1 | 08/28/2002 |
| While loading a atv into the back of my 2002 chevrolet silverado the cables on both sides of the tailgate broke sending me and the atv over backwards, luckily there was no damage to me or the atv. the tailgate was damaged , it is being repaired by the dealer! *jb | |||
| SUSPENSION | |||
| 04/01/2002 | 3352 | 10 | 02/27/2002 |
| Loss of control due to an unknown jiggle/bounce, out of balance condition. consumer felt dealership lacked technical abilities to diagnose problem. to date vehicle had 14 different new tires on the rear axle. vehicle had been serviced 10 times. the tire pressure was adjusted, the front and rear suspension checked. rear sway bar was unhooked. tires were balanced. however problem still existed. there was also poor fuel mileage and an exhaust odor. due to safety issues consumer is reluctant to drive vehicle. *tt *jb | |||
| SUSPENSION - MULTIPLE AXLE | |||
| 02/20/2002 | |||
| While driving vehicle has a bumpy vibration and tends to run off the road. dealer attempted to repair vehicle but did not succeed and now stating that nothing is wrong with the vehicle. please provide additional information. ts | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 06/05/2002 | 05/01/2002 | ||
| Camper mirrors don't stick out far enough to see the road behind the camper the camper is a 10.5ft. lance camper. you can not back or drive safely with these mirrors. dt | |||