Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||||
| 4512 | 12/13/2007 | 10023474 | Outside door handle loose, inoperative or does not retract. *nj | 12/13/2007 | |
| 3189 | 05/05/2008 | PIT3189J | 10010863 | Unable to disable auto door locks. this includes 05 chevrolet gmc cadillac full size trucks and utilities. *eh also includes avalance, silverado suburban tahoe; gmc sierra, yukon, denali, yukon xl, denali xl. updated 8/26/08. *pe | 12/15/2004 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 11/01/2011 | 75000 | ||
| Tl* the contact owns a 2008 chevrolet silverado 1500. the contact stated that all four door lock actuators malfunctioned and as a result, the doors failed to lock automatically. the vehicle was taken to the dealer. the technician confirmed that the driver's side door lock actuators needed to be replaced. the manufacturer was made aware of the failure but did not offer any assistance. the vehicle was not repaired. the failure mileage was 75,000 and the current mileage was 130,000. | |||
| 11/15/2012 | 55000 | 1 | |
| The drivers door electric lock stopped working, this seems to be an issue with these trucks the factory should fix this issue. *tr | |||
| 06/15/2010 | 48500 | 1 | |
| Driver side front and back locks just stop working one day. *tr | |||
| 08/06/2012 | 83500 | 1 | |
| Driver side door locks will not work with keyfob or switch on the either door. *tr | |||
| 08/16/2011 | 24000 | ||
| Doors do not lock/unlock when alarming or unalarming truck. it occurs daily and not sure how long this has been going on. i happened to get out of my truck and open the back door which would not open. with further investigation, i realized that the lock was not working properly. i wonder how many other owners of this vehicle have no idea that this is happening? i have alarmed my vehicle, then checked the back door to see if it locked with the alarm going off, because the lock had failed! i wonder how many people actually check to see if their truck locked and alarmed properly. i checked with the dealership and it'll cost $100 for them to just look at it because it is past the 3 yr. warranty. i think this is unfair. | |||
| 01/10/2011 | 50000 | ||
| Door lock actuator failures. failure to unlock but doors lock when placed into drive. chevrolet will fix problem for around $1,200. in order to open rear doors on truck you must climd over front console or lower windows to manually unlock. this is a problem on every chevy 2008 and above vehicle that i know of. | |||
| 07/20/2011 | 35000 | ||
| Driver side door lock has failed. it would appear to be the lock actuator this is not only an inconvenience, this is a safety hazard since the door does not lock when the vehicle is being driven. apparently this is a common problem with the 2008 chevy truck.only 35000 miles on the vehicle. | |||
| 11/16/2010 | 39000 | ||
| Approximately 2000-4000 miles after the warranty term (but still well under the 36 month limit) i began to notice my power locks weren't working correctly. when i took my truck in to the dealer, the service rep told me that that was a very common problem. after determining i was over warranty mileage limit, he said all he could do is maybe help me out on the repair costs. my main concern is how the manufacturer hasn't been more proactive in correcting this problem since, from what my research has revealed, it is a very common issue. i would think that chevrolet would be a little more concerned about the safety and security of their customers and vehicles. | |||
| 07/19/2011 | 80000 | ||
| Tl- the contact owns a 2008 chevrolet silverado 1500. the contact stated that the driver side door lock was defective, causing the vehicle to not open regularly from the inside and outside of the vehicle. the dealer replaced the actuator, the failure was remedied. the manufacturer was not contacted. the failure and current mileage was 80,000. the vin was unavailable. nw | |||
| 11/16/2010 | 39000 | ||
| Approximately 2000-4000 miles after the warranty term (but still well under the 36 month limit) i began to notice my power locks weren't working correctly. when i took my truck in to the dealer, the service rep told me that that was a very common problem. after determining i was over warranty mileage limit, he said all he could do is maybe help me out on the repair costs. my main concern is how the manufacturer hasn't been more proactive in correcting this problem since, from what my research has revealed, it is a very common issue. i would think that chevrolet would be a little more concerned about the safety and security of their customers and vehicles. | |||
| 07/19/2011 | 80000 | ||
| Tl- the contact owns a 2008 chevrolet silverado 1500. the contact stated that the driver side door lock was defective, causing the vehicle to not open regularly from the inside and outside of the vehicle. the dealer replaced the actuator, the failure was remedied. the manufacturer was not contacted. the failure and current mileage was 80,000. the vin was unavailable. nw | |||
| 07/10/2011 | 10000 | ||
| Drivers side power lock wont electrically lock with the door switch or key fob. see countless complaints online about this problem. sometimes lock actuates only halfway, and when engine shut off and placed in park or placed in park with engine still running cannot open door without manually actuating it. | |||
| 06/10/2011 | 52700 | ||
| Automatici locking door actuator failure on drivers side rear door and passenger side front door. dealer refuses to replace because vehicle is outside of manufacturer warranty. obvious safety issue. | |||
| 10/01/2010 | 50200 | ||
| Tl*the contact owns a 2008 chevrolet silverado 1500. the contact stated the automatic door locks were supposed to lock when the vehicle was in drive, as well as unlock when the vehicle was in park. the contact stated the automatic door locks no longer function properly, and would not lock or unlock when shifted into drive or back into park. the vehicle was taken to an authorized dealer who stated the door actuators failed and needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 50,200 and the current mileage was 54,900. the vin was unavailable. | |||
| 10/01/2010 | 50200 | ||
| Tl-the contact owns a 2008 chevrolet silverado 1500. the contact stated the automatic door locks were supposed to lock when the vehicle was shifted into drive, as well as unlock when the vehicle was shifted back into park. the contact stated the automatic door locks no longer function, and would not lock or unlock when shifted into drive or back into park. the vehicle was taken to an authorized dealer where the contact was informed the door actuators failed and needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 50,200 and the current mileage was 54,900. the vin was unavailable. sm. | |||
| 07/15/2010 | 36000 | ||
| The auto door lock stopped working for a second time. when you press the lock button, the door lock do not respond. this could cause people to become trapped in the truck, or a criminal could easily open the door to carjack the driver. | |||
| 02/21/2011 | |||
| Drivers door lock stopped working unexpectedly. the remote lock/unlock and power lock/unlock no longer work. | |||
| 02/04/2011 | 103000 | ||
| Tl* the contact owns a 2008 chevrolet silverado 1500. the contact stated the door lock actuator motor failed for the power locks and all doors had to be unlocked manually. the dealer was contacted and directed him to the manufacturer. the manufacturer was contacted and informed him there were no recalls and offered no further assistance. the failure mileage was 103,000. | |||
| 07/15/2010 | 36000 | ||
| The auto door lock stopped working for a second time. when you press the lock button, the door lock do not respond. this could cause people to become trapped in the truck, or a criminal could easily open the door to carjack the driver. | |||
| 02/21/2011 | |||
| Drivers door lock stopped working unexpectedly. the remote lock/unlock and power lock/unlock no longer work. | |||
| 02/04/2011 | 103000 | ||
| Tl* the contact owns a 2008 chevrolet silverado 1500. the contact stated the door lock actuator motor failed for the power locks and all doors had to be unlocked manually. the dealer was contacted and directed him to the manufacturer. the manufacturer was contacted and informed him there were no recalls and offered no further assistance. the failure mileage was 103,000. | |||
| 07/15/2010 | 36000 | ||
| The auto door lock stopped working for a second time. when you press the lock button, the door lock do not respond. this could cause people to become trapped in the truck, or a criminal could easily open the door to carjack the driver. | |||
| 02/21/2011 | |||
| Drivers door lock stopped working unexpectedly. the remote lock/unlock and power lock/unlock no longer work. | |||
| 02/04/2011 | 103000 | ||
| Tl-the contact owns a 2008 chevrolet silverado 1500. the contact stated the door locks actuator motor has failed. all four door locks has to be unlock manually. the power locked features does not work. the dealer was contacted and informed him to contact the gm manufacturer. the manufacturer was contacted and informed him there was no recalls and offered no other assistance. the failure mileage was 103,000...mw | |||
| 07/15/2010 | 36000 | ||
| The auto door lock stopped working for a second time. when you press the lock button, the door lock do not respond. this could cause people to become trapped in the truck, or a criminal could easily open the door to carjack the driver. | |||
| 02/21/2011 | |||
| Drivers door lock stopped working unexpectedly. the remote lock/unlock and power lock/unlock no longer work. | |||
| 02/04/2011 | 103000 | ||
| Tl-the contact owns a 2008 chevrolet silverado 1500. the contact stated the door locks actuator motor has failed. all four door locks has to be unlock manually. the power locked features does not work. the dealer was contacted and informed him to contact the gm manufacturer. the manufacturer was contacted and informed him there was no recalls and offered no other assistance. the failure mileage was 103,000...mw | |||
| 04/20/2010 | 37000 | ||
| Three of the four locks on my 2008 chevy silverado no longer work when using the remote. they quit working right after the 36,000 mile factory warranty expired. the dealer told me it would cost $700 to have them replaced. i contacted chevy directly and they told me they have not had any other complaints about this problem. they wanted me to pay for a diagnosis from a chevy dealer so they could evalute the problem. it is very inconvenient, and frustrating, to have paid for automatic door locks and they quit working two years after i have the vehicle. you have to manually lock/unlock each door when it should be as simple as pushing a button. it is also a safety issue the locks don't work while the truck is being driven. now, the rear windows don't operate from the controls on the rear doors. i can't believe, that with all the complaints that i have read regarding the same issue, chevy won't stand behind their product and fix their malfunction. next time i think i'll buy a ford if this is how chevy treats their customers. | |||
| 10/26/2010 | |||
| I have a 2008 silverado 1500. locks and latches does not work on the back driver side of my truck. when inquired about it to the dealer it was said i needed some type of motor. i got it fixed which cost me $200. and two weeks later the passenger seat started giving me the exact same problems. to lock the door i have to manually lock it. my remote works for the other three doors but not the passenger door. anyone can open my truck. i have researched several complaints about this matter i have 45000 miles on my truck. | |||
| 09/10/2010 | 128962 | ||
| Door lock on drivers side will not lock or unlock. when pressing the remote fob to lock/unlock the truck it tries to move but will not fully go up or down all the way. the same thing happens when using the lock/unlock button from the inside of the truck. i have been locking my truck and wallking away with a false sense of security. you can walk up and open my door due to this defect. the alarm will sound but entry has already been made to the vehicle. even worse what if you needed to lock the door from the inside to avoid someone trying to gain access to you through your vehicle. you would have to remember to hit the lock knob itself because the lock/unlock button does not work. this is bad because gm knows they have chronic problem with this. just go to the internet and type in 2008 silverado door lock actuator and see what comes up. it is ridiculous that a company will not stand behind its product. now that the federal government owns most of gm it will get worse. this will be the last gm product that i ever purchase. | |||
| 03/10/2010 | 48000 | ||
| Tl- the contact owns a 2008 chevrolet silverado 1500. the contact stated the both rear locks are not working and the front passenger side lock, which was replaced six months ago, is not working problem again. the dealer did not say why the locks failed, but offered to repair the locks and pay for the parts if the caller paid for the labor. the contact feels the locks should not go bad on a vehicle that is two years old. the failure mileage was 48000 and the current mileage 54000.rl | |||
| 05/01/2010 | 49000 | ||
| Tl-the contact owns a 2008 chevrolet silverado 1500. the contact stated that the front passenger side door cannot be opened from the outside of the vehicle. the vehicle was taken to an authorized dealer where the contact was informed since the vehicle was out of warranty he would have to pay to have it serviced. the vehicle was not serviced. the failure mileage was 49,000 and the current mileage was 50,000. sm. | |||
| 09/19/2009 | 16200 | 1 | |
| Prelude to this event, involving my 2008 chevrolet silverado 1500 (approx 16,200 miles), was the warranty replacement for the failure of all 4 power door lock actuators. the actuators failed one at a time and each time an actuator would fail, the vehicle would shock the driver when touching the metal door while exiting the vehicle. the last actuator was replaced by the dealership on september 18th, 2009. on september 19th, 2009, after engaging my vehicle into reverse gear, the dashboard electrical went dead. gauges went dark and radio began to blink. within 5-10 seconds, smell of burning electrical came into the cab of the vehicle. i popped the hood and my passenger immediately identified a fire near the transmission on the passenger side. the fire was extinguished before engulfing the vehicle. after inspection, we found a shorted out wire near the starter and a broken transmission cooling line. the cause of both anomalies is unknown at this point. vehicle is at the dealership that the vehicle was purchased from. this occurred under normal conditions on an improved driving surface. *tr | |||
| 04/01/2009 | 34000 | 1 | |
| Drivers side door lock not working properly. this vehicle equipped with auto locks which can be remote operated. the device that makes the lock work stopped working. as a result the door does not automatically lock or un lock. also with the device being broke the remote locks do not work either. this lock failure going un noticed can leave the people in the vehicle a false sense of security. what if it failed at a passenger door where a child was sitting? what if you locked the truck, walked into the store, walked back out to your truck and someone got in while you were inside? what if you were at a red light and someone came to attack you and the lock failed. this issue could have severe consequences. it gives you a false sense of security. i took the truck to the dealer where they informed me this issue was common and they have been seeing a lot of vehicles brought in for warranty work to replace the defected part. luckily my truck was inside the 36k warranty period so the repair will be made at no cost. however, i have since exceeded the warranty period and from this point forward it will come out of my pocket. *tr | |||
| 11/24/2008 | 65 | 1 | |
| 24 nov 2008: bought new 2008 chevrolet silverado pickup truck from local dealer. discovered that the inside door handles, being located below the arm rest (as opposed to being above the arm rest in our trade-in 2007 gmc pickup truck) could not be operated without extreme pain and effort by my wife who has carpal tunnel syndrome in both arms. 25 nov 2008: asked the dealer to take this truck back and return my trade-in truck to me. dealer refused. contacted manufacturer. manufacturer refused. this design could trap my wife inside the vehicle in the event of an accident. of special concern is an accident involving a fire in which she would need to exit without delay. i am forced to sell this vehicle at a great loss after driving it only a few miles due to this serious design safety defect. *tr | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 08/20/2009 | 17045 | 1 | |
| I have had two problems with this truck - one the driver door locks clicker stopped working and i had to have the chevy dealer replace the automatic door locking part - now the brakes are a problem - i have 17,000 miles on this truck and the front rotors had groves in them and had to be turned - the pads have been replaced with heavy duty pads - my regular tire and brake shop in town said they would never have put the heavy duty pads on this truck. four days after the first fix it started squeaking and i had to take it bake to the dealer and he said they had to keep it and check the brakes were getting hot, they got me a rental car for four days while they took the brakes apart and put them back together and said they must have put them together the first time wrong! *tr | |||