Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| SB-10-02-33-001 | 06/01/2010 | 10036545 | Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. do not replace entire steering gear for pitman seal leak. technicians have been replacing entire steering gears due to not being able to | 03/28/2011 | |
| 0502118001 | 01/01/2005 | 10013457 | Quadrasteer intermittent service 4-wheel steer message. *tt | 04/19/2005 | |
| 030236002 | 08/01/2003 | 10012577 | Revised steering wheel position sensor or steering shaft lower bearing replacement procedure and steering wheel position sensor centering procedure. *eh | 03/07/2005 | |
| 000235003 | 02/01/2007 | 000235003M | 10012089 | Clunking noise under hood and can be felt in steering wheel. *eh updated *eh updated. *kb | 02/11/2005 |
| 000235003E | 08/01/2004 | 000235003F | 10011223 | Clunking noise under hood and can be felt in steering wheel. this bulletin replaces previous bulletin 00-02-35-003e. *tt | 01/11/2005 |
| 00299A | 01/01/2004 | 00299B | 10007570 | Noise from steering at low speeds. *tt | 07/01/2004 |
| 01634A | 01/01/2004 | 10007276 | Supplement to 00-02-35-003d - clunking noise under hood and can be felt in the steering wheel. *tt | 06/09/2004 | |
| 01634 | 01/01/2004 | 10007231 | Intermediate steering shaft service kit. service vme. *tt | 06/04/2004 | |
| 01736 | 01/01/2004 | 10006353 | Service 4 wheel steer message with diagnostic trouble code (dtc) c0455. sit bulletin 1459978. *tt | 04/29/2004 | |
| 00537C | 01/01/2004 | 00537B | 10005488 | Quadrasteer parts restriction. available parts. service vme. sit bulletin 1403216. *tt | 03/01/2004 |
| 01567 | 01/01/2004 | 10005407 | Quadrasteer service update. sit bulletin 1411394. *tt | 02/25/2004 | |
| 030235006 | 12/01/2004 | 10005165 | Revised steering wheel replacement procedure. *tt | 02/10/2004 | |
| 000235003C | 04/01/2004 | 000235003D | 10004716 | Clunking noise under hood and can be felt in the steering wheel. *tt | 01/02/2004 |
| 000235003B | 01/01/2003 | 000235003A | 10000950 | Clunking noise under hood and can be felt in the steering wheel. *tt | 04/04/2003 |
| 201201 | 12/20/2001 | 629649 | Subject regarding steering clunk noise. *tt | 04/05/2002 | |
| 171201 | 12/17/2001 | 629629 | Subject regarding steering shaft clunk condition. *tt | 04/04/2002 | |
| 000235003G | 04/01/2005 | 000235003H | 628884 | Concerns that clunk noise can be heard coming from under the hood also felt in the steering wheel. *tt updated *eh gm administrative message. *tt | 03/21/2002 |
| STEERING - COLUMN | |||||
| 000235003N | 04/01/2008 | 10025148 | Clunking noise under hood and can be felt in steering wheel and/or steering column (replace upper intermediate steering shaft [i-shaft] assembly). *pe | 07/14/2008 | |
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||||
| 040602 | 06/04/2002 | 637186 | The subject of this service voicemail is for the vehicle theft deterrent, vtd, learn procedure. *tt | 11/20/2002 | |
| STEERING - GEAR BOX - SHAFT PITMAN | |||||
| SB-10-02-33-001 | 06/01/2010 | 10036545 | Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. do not replace entire steering gear for pitman seal leak. technicians have been replacing entire steering gears due to not being able to | 03/28/2011 | |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| 3386 | 3386C | 10013533 | Lack of steering assist or shudder during parking lot type maneuvers. *tt | 04/21/2005 | |
| STEERING - LINKAGES - ARM - IDLER AND ATTACHMENT | |||||
| 3499 | 3499A | 10014899 | Steering idler arm inspection procedure. *tt | 05/11/2005 | |
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||||
| 030234001A | 10/01/2003 | 030234001 | 10004766 | Inner tie rod released for service. *tt | 01/06/2004 |
| STEERING - WHEEL AND HANDLE BAR | |||||
| 040902 | 04/09/2002 | 636519 | Some 2500 hd and 1500 hd crew cab models may exhibit a steering column rattle or noise especially during low speed parking lot turning maneuvers. *tt | 11/09/2002 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | ||||||
| EA04012 | GENERAL MOTORS CORP. | 04/30/2004 | 02/28/2005 | HYDRAULIC PUMP FAILRES | 05V005000 | |
| Gm is conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 10/12/2010 | 67000 | ||
| Upper steering column intermediate shaft clunking noise when turning or on bumpy road, have to replace this part at my cost. gm knows about this common defect but there is no recall on this part even though they manufactured 2 replacement shafts to fix this problem. i dont know why there is no recall. seems a steering issue is important. | |||
| 09/20/2003 | 6500 | 1 | |
| Vehicle began making a clunking noise that could be felt within the steering wheel and steering column. eventually became a rattle so bad that it was taken to a mechanic who informed us that there was a technical bulletin issued on this problem. #00-02-35-003c. vehicle was taken to local gm dealership for repairs. it was stated on the n/c invoice that the solution was 'repack steering shaft with grease kit' part #26098419, vehicle had 6,941 miles on the odometer. vehicle was fine for some time, but began to experience the same issue again. local dealership was called and we were informed that there was nothing else that could be done. vehicle now has just over 20,000 miles and is still making this noise and the feeling in the steering column is very bad. feels as if something is going to fall apart at any moment. we have received no further information regarding this situation and will now try to contact gm to find out if a solution to this issue has been found. it actually feels 'dangerous', like the steering is not 'sure' and very loose and sloppy. we had a front end alignment performed just a month ago but that did not improve this issue. obviously it is the steering shaft problem again. i feel this should be investigated to find out if indeed there is no safety risk. *tr | |||
| 11/01/2002 | 1 | ||
| 2002 chevy silverado truck has steering popping. repaired once under warranty. now i am having the same problem. the truck only has 36,000 miles and is in great shape otherwise. i researched online and found out that others were having the same problem over and over. this could become a serious problem if the steering fails. g.m. should recall this and take care of keeping their customers safe. *tr | |||
| 01/01/1901 | 1 | ||
| Consumer complaint concerning the 2002 silverado steering rod problems. *ts *jb | |||
| 02/01/2005 | 1 | ||
| 2002 chevy silverado brakes failed at low speeds. *ts when the consumer took the vehicle to the dealer to be inspected, he was informed there was a problem with the abs. the sensor was cleaned and a part was replaced. the consumer then received a recall notice in october 2005 regarding the abs. the recall letter stated the consumer could apply for reimbursement. the tailgate rusted and broke. the steering relay and right front idler arm were replaced. the window regulator was replaced. the wheel center cap fell off. *jb | |||
| 07/04/2005 | 29308 | 1 | 06/19/2002 |
| Dt: the steering is difficult to steer when making left turns at low speed. took to a dealer for this problem and the dealer thought this to be a power steering pump failure. the pump was replaced and steering gearbox as well. dealer said the gearbox would have to be replaced to correct this failure. no problems since the repair. *nm the steering gear box had been repair before per a service bulletin. *nm | |||
| 10/31/2004 | 20000 | 1 | 12/08/2001 |
| There has been a repeated clanking noise from the front of the truck when making sharp turns at slow speeds. dealer r&r shaft and lubed splines per bulletin 00-02-35-003a. noise came back after a year so dealer said it was a bad steering shaft and loose at splines. they replaced the steering shaft a week ago and the noise has gone away at this point. *jb | |||
| 10/27/2003 | 3 | ||
| Clunk type feeling in steering wheel on turns and when hitting bumps. engine knock on cold start. *bf engine was noisy when started after having sat over night *tc *jb | |||
| 01/19/2004 | |||
| Truck pulls,toward the right when steering wheel is centered , dealer has had this truck numerous times and says this is normal.this is a safety item you have to recorrect steering all the time, no wear to tires ,steering box and shafts has been replaced. *nm | |||
| 10/30/2003 | 200 | ||
| 2002 silverado, steering noise when going around a curve. can also feel it in the steering wheel.it is like a clunking noise steering feels sloppy.*ak | |||
| 07/20/2004 | 38000 | 2 | |
| Intermediate steering shaft on my 2002 chevy silverado 2500hd rattles and steering wheel shakes. under warranty this problem was fixed and has now surfaced again. seems to me to be a defective design and should be recalled to be fixed. *jb | |||
| 07/15/2003 | 0 | ||
| The power steering & power brakes went out simultaneously. fortunately i was only towing the boat trailer(2000 lbs) i had just unloaded a 5000 lb boat the date was 7 july. no one was injured and nothing was damaged. however upon checking around this apparently is a common problem on this gm platform. the dealership knew what was wrong before they saw the vehicle and admit to servicing this problem. my issue is how many people need to be injured or killed before someone recalls these. i just found out that the shaft which is breaking has been replaced with a new part but there are thousands of these things out there and no warning has been issued. my local dealership. they have replaced 6 of these in the last 2 weeks. the dealership in cheboygan has replaced 5 in the recent past for a total of 11 in two dealerships. | |||
| 11/27/2002 | 9675 | 4 | 04/18/2002 |
| The consumer heard a noise in the steering. the vehicle was taken to the dealer and they greased the intermediate steering shaft, but the remedy only lasted 5000 miles. please describe further. *jb the thump noise was heard inside the cab and felt in the steering wheel and the dash. the vehicle had been in repair four times and the changed the steering box on the 3rd visit. the new box started experiencing the same problem. on the fourth repair the steering box was greased. when the vehicle experienced the problem it worsened quickly and felt like the wheel were loose. the steering would crunch in the consumer's hand and felt loose. the dealer only made temporary repairs. *sc | |||
| 01/09/2004 | 40000 | 01/12/2002 | |
| Loss of power steering at low speeds such as driving in a parking lot. this happens when making rapid steering changes. it is very similar to the description of the current recall of gm cars. this problem happens with both steering directions. this happens several times each week and has been happening for about the last year and a half. it doesn't seem to be getting worse. it just stays the same. | |||
| 11/21/2003 | 19000 | 1 | 10/07/2003 |
| Front end clunking on my vehicle. general motors knows there is a problem on all c/k pickup trucks manufactured from 1999 to present but will not engineer a fix for the problem with the intermediate steering shaft. *la | |||
| 08/07/2003 | 1 | 08/01/2002 | |
| The front axle seal failed prematurely. *jb the consumer stated the intermediate steering shaft failed. *scc *jb | |||
| 11/16/2001 | 200 | 3 | 11/01/2001 |
| While driving vehicle will continuously pull to the right, making it very difficult to steer. the dealership has replaced the steering gear and did some alignment, but problem still occurs. ph the vehicle has been aligned on numerous occasions, and have not corrected. the front tires were wearing out unevenly. scc | |||
| 12/21/2002 | 15100 | 0 | 12/31/2001 |
| I was driving down a curvy maountain road and steering to the left in a turn. my steering locked up and i had no control. i got the truck stopped before we went over a several hundred foot drop. i had my wife, 3 year old daughter, and 6 month old son in the truck with me. i got the steering unlocked and drove home. i took the truck to the dealer and they said since they can not duplicate the problem they will not fix or replace anything in the front end or steering without duplicating the problem. i do not feel safe driving a truck that has done this. i usally have my children with me in a truck that is unsafe. i was told by the service manager that he will not authorize any repair without duplication. i asked him why he would send a truck out that was unsafe. all he could say was i care but no repairs without duplication. i conacted gm and i am waiting a reply. | |||
| STEERING - COLUMN | |||
| 02/26/2008 | 65000 | 3 | 05/19/2003 |
| Tl*the contact owns a 2002 chevrolet silverado. while driving various speeds, the steering column makes a clunking noise whenever a bump is struck or driving over rough terrain. the vehicle was taken to the dealer twice to have the steering shaft serviced. the current mileage was 69,400 and failure mileage was 65,000. | |||
| 10/13/2006 | 25000 | 3 | 01/30/2002 |
| Clunking noise coming from the steering column, can be felt at any speed especially in gradual turns to left or right. had problem fixed twice at dealer expense as a known problem. now happening again, after having received a redesigned steering shaft. what is the problem? should the steering shaft fail every 20k miles? what if it comes loose, on the interstate, at 70 mph? someone should act to get this resolved premonitory! *nm | |||
| 04/20/2005 | 24817 | 06/14/2004 | |
| Owner - 02 chev silverado pickup - vin 2gcek19v121210683. recently, i begin to detect a clunking noise coming from the steering column. at times, you could actualy feel this through the steering wheel. i checked several on line consumer sites and discovered this is a documented problem w/ several types of gm vehicles. when i contacted several gm dealerships, i was informed they were aware of this complaint. when i questioned the dealerships further, they informed gm had issued service bulletins on this issue and had also revised the intermediate steering shafts design and replacement shafts are on back order. when i contacted gm,they contend, this is not a safety issue, but readily admited the original design has problem. gm also contends it is not unsafe, nor are the shafts under recall consideration. i question gms views on this issue. are these steering shafts being tested or reviewed for possible safety defects? the noise in my vehicle became so unnerving, i decided to have the shaft replaced, rather then chance a failure while oprating the vehicle. | |||
| 08/12/2003 | 1 | 05/16/2002 | |
| A very noticeable clunk in the front end when turning right or left. can be felt through the steering wheel and on the floor. this problem has exsisted for over 15,000 miles. dealer put an extra heavy grease in steering shaft. only lasted for about 2,000 miles. several more grease attempts. no improvement. at 35,900 miles new front shocks. problem is still present. i am concerned as to what may come next. loss of steering? truck is now out of warranty and i am apparently on my own.*ak | |||
| 06/16/2004 | 21000 | 1 | |
| Consumer complained about steering column problem. consumer took vehicle to chevrolet dealership, and was told that this problem was not a safety issue. manufacturer insisted that consumer had to repair the problem and send in the bill, and they may consider it. meanwhile, the problem recurred, and nothing was being done about it.*ak the front end and steering column knocked at 21000 miles. the dealer filled the column with grease which corrected the problem until the vehicle was out of warranty. the consumer indicated that it sounded like the front end was falling apart. the dealer indicated that a new joint for the steering column is necessary. *nm | |||
| 03/06/2004 | 25000 | 1 | 07/01/2002 |
| Truck had less then 25,000 miles when i noticed a 'loose feeling' in the steering when making turns and a discernible bumping. i found that there is a tsb on it(chevy tsb 00-02-35-003a) and had it fixed under warranty- but from doing research i've found that this fix is a 'band-aid' and they really should replace the intermediate steering shaft with an improved model. concern: very distracting and concerned that it might make me ignore a more serious problem- such as 'loose lug nuts' or something else in the future (thinking it is just the same problem recurring when it is really a more serious problem). *jb | |||
| 04/18/2002 | 586 | 04/18/2002 | |
| Loud clunking noise under the hood and vibration coming up the steering coloum. trailer running lights keeps blowing fuses. clunking on stop or or when accelerating | |||
| 06/17/2002 | 48000 | 1 | |
| When turning the steering wheel a loud rattling noise from the front end is produced. the cause has yet to be determined. please provide additional information. *ph | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 05/13/2002 | 1 | 02/01/2002 | |
| Vehicle pulls to the right at all times. dealer replaced pitman arm and did an alignment, cannot remedy the problem.*ak dealer also replaced steering box. still did not help remedy the problem. *ak.*tt | |||
| STEERING - GEAR BOX - SHAFT SECTOR | |||
| 03/08/2005 | 1 | ||
| Intermediate steering shaft clunking noise. *ak | |||
| 25000 | 1 | ||
| There was a knocking noise in the steering shaft. dealership replaced the bearings, but the noise recurred. then, dealership replaced the shaft. *ak *mr | |||
| 53829 | 1 | ||
| When turning left or right a noise was heard. dealer cleaned and lubricated the steering shaft.*ak 2002 chevrolet silverado experienced a noise when turning left or right. vehicle was taken to the dealer and no problem was found but the steering shaft was cleaned and lubricated.*mr | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 10/12/2005 | 61591 | 1 | 06/07/2002 |
| Dt: the contact states he owns a 2002 chevrolet silverado 2500 hd pick-up. while driving he heard a popping sound from underneath the hood. the steering became almost impossible to control, and when the brakes were applied it was almost impossible to stop the vehicle. upon inspection from a service dealer, it was determined that the shaft in the power steering pump broke. the dealer stated that the popping sound was when the shaft broke. the dealer had to replace the old power steering pump with a new and improved power steering pump. the manufacturer stated there was a recall for the 2000 chevrolet silverado 2500 hd pick-up, but the recall did not extend past the 2000 model year truck.*ak | |||
| 07/15/2002 | |||
| Consumer states that the drivers side mirror vibrates causing a visual inability to see oncoming vehicles on the road. dealer notified repaired and replaced problem reoccured. ts | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 04/04/2005 | 27000 | 2 | |
| While making a left turn steering column failed to turn properly. driver turned the steering wheel and it was hard to turn. also, driver complained about a brake problem. when brakes were applied the pedal went to the floor. driver took the vehicle to dealer for inspection, but mechanic could not duplicate the problem. *ak......also, steering hard to turn when applying brakes. *ak | |||
| STEERING - LINKAGES | |||
| 04/20/2005 | 24817 | 06/14/2004 | |
| Owner - 02 chev silverado pickup - vin 2gcek19v121210683. recently, i begin to detect a clunking noise coming from the steering column. at times, you could actualy feel this through the steering wheel. i checked several on line consumer sites and discovered this is a documented problem w/ several types of gm vehicles. when i contacted several gm dealerships, i was informed they were aware of this complaint. when i questioned the dealerships further, they informed gm had issued service bulletins on this issue and had also revised the intermediate steering shafts design and replacement shafts are on back order. when i contacted gm,they contend, this is not a safety issue, but readily admited the original design has problem. gm also contends it is not unsafe, nor are the shafts under recall consideration. i question gms views on this issue. are these steering shafts being tested or reviewed for possible safety defects? the noise in my vehicle became so unnerving, i decided to have the shaft replaced, rather then chance a failure while oprating the vehicle. | |||
| 05/15/2002 | 1500 | 30 | 05/01/2002 |
| After 3 weeks of ownership we started experiencing several problems with the steering and braking of this vehicle. steering wheel would catch and make thumping noises as we turned right or left sharp turns (slowly). brakes are going to cause an accident sooner or later as the pedal goes completely to the floor and thumps loudly but does not slow the vehicle when you try to make a moderately sudden stop. we had our truck in for service after owning it for 3 weeks and the idiots at spitzer chevrolet tried to tell us it was the trailer hitch making all the noise.....what a joke | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 01/23/2002 | 1 | 11/23/2001 | |
| Consumer stated while driving, the front end on the passenger side collapsed to the groung without warning, the dealer replaced the right outer tie rod end, consumer stated vehicle was hard to start, possibly due to a dead battery, the abs light illuminated, also the passenger speaker in the door was blown.*ak *jg | |||
| STEERING - RACK AND PINION | |||
| 07/19/2008 | 80394 | 1 | 02/27/2002 |
| Tl*the contact owns a 2002 chevrolet silverado extended cab. while driving between 5-10 mph, the contact has a difficult time making right turns. the mechanic stated that the steering rack and pinion failed. the current and failure mileages were 80,394. updated 09/10/08 *bf updated 09/15/08. *jb | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 01/28/2002 | 4 | 11/14/2001 | |
| Consumer states that while driving, the steering wheel locks up, the dealer could not find any problems, the consumer is afraid to drive the vehicle. *slc | |||
| While traveling steering bolt to the steering column came apart the dealership is aware of the problem.*ak | |||