Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | ||||||||||||||||
| 04V129000 | GENERAL MOTORS CORP. | from 10/01/2000 to 07/31/2002 | V (Vehicle) | 3662211 | 09/18/2004 | ODI | GENERAL MOTORS CORP. | 03/17/2004 | 03/22/2004 | |||||||
| Defect Summary | On certain pickup trucks and sport utility vehicles, the galvanized steel tailgate support cables that retain the tailgate in the full open (horizontal) position may corrode, weaken, and eventually fracture. if both cables fractured, the tailgate would suddenly drop and strike the top surface of the rear bumper. | |||||||||||||||
| Consequence Summary | Anyone sitting or standing on the horizontal surface of the tailgate when both cables fractured could be injured by falling from the tailgate. on vehicles that have had the bumper removed, the tailgate may drop even lower. additionally, if there is cargo on the tailgate the cargo may fall off if the support cables fracture. | |||||||||||||||
| Corrective Summary | Dealers will replace the cables. interim owner notification began on april 7, 20004. the recall began on september 24, 2004, when replacement parts were available, and will continue through october 29, 2004. owners should contact cadillac at 1-866-982-2339, chevrolet at 1-800-630-2438 or gmc at 1-866-996-9463, or visit www.mygmlink.com, and enter your vehicle identification number. | |||||||||||||||
| Notes | Gm recall no. 04007.customers can also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 3128 | 01/01/2004 | 10009932 | All full size trucks pick up box sheet metal fracture/damage with aftermarket accessories installed. *sc | 11/02/2004 | |
| 010860001 | 05/01/2004 | 010860001A | 10008511 | Revised recommendations regarding paint for structural reaction injection molding (srim) composite box. *tt | 08/03/2004 |
| 02052 | 01/01/2004 | 10007738 | Noise coming from instrument panel cluster or tachometer. *tt | 07/09/2004 | |
| STRUCTURE - BODY | |||||
| 610 | 10/01/2004 | 10015770 | Rattle type noise coming from the rear of the cab during body twist maneuvers or over bumps. gm tech link. *tt | 08/11/2005 | |
| 3089 | 01/01/2004 | 10009518 | Rattle type noise coming from the rear of the cab during body twist maneuvers or over bumps. *tt | 10/04/2004 | |
| 071503 | 07/15/2003 | 10003791 | Revised requirements for installing the running board. *tt | 10/31/2003 | |
| 030844011 | 07/01/2003 | 10002945 | Tweeter speaker rattle in front side door(s), tweeter speaker falls out of position. *tt | 10/01/2003 | |
| 020849007 | 09/01/2002 | 10000072 | Center console lid hard to open or close. *tt | 02/12/2003 | |
| 010866014A | 02/01/2005 | 010866014B | 634819 | Pickup box sheet metal fracture / damage with aftermarket accessories installed. *tt | 10/09/2002 |
| 070102 | 01/07/2002 | 629670 | Some customers may comment that their bed cap or camper top does not fit on their new pickup with a composite box. *tt | 04/04/2002 | |
| 01071 | 10/31/2001 | 628545 | General motors has announced a recall on certain vehicles equipped with roof clearance lamps built at the flint and pontiac east plants have a water leak at the roof clearance center lamp. *tt | 03/13/2002 | |
| 230701 | 07/23/2001 | 621226 | Some customers may comment that the center console latch may stick or will not open. *tt | 09/12/2001 | |
| STRUCTURE - BODY - DOOR | |||||
| 010864014A | 07/01/2002 | 010864014 | 634821 | Some customers may comment that the manual lock lever comes loose from the door trim panel. *tt | 10/09/2002 |
| 010864015 | 10/01/2001 | 627471 | Information regarding front and rear side access door noise. *yh | 02/07/2002 | |
| 010864014 | 10/01/2001 | 627425 | Subject on door manual lock lever disengages from door trim panel. *yh | 02/07/2002 | |
| 160801 | 08/16/2001 | 625323 | Subject regarding new door check link. *jg | 11/19/2001 | |
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||||
| 3464 | 10014808 | Door hinge replacement kit. *tt | 05/10/2005 | ||
| 010864015 | 10/01/2001 | 628505 | Subject regarding front and rear side door access door noise (replace door check link). *jg | 03/12/2002 | |
| STRUCTURE - BODY - HOOD - HINGE AND ATTACHMENTS | |||||
| 050602 | 05/06/2002 | 636609 | Some customers may comment about hood hinge wind noise . *tt | 11/10/2002 | |
| STRUCTURE - BODY - TAILGATE | |||||
| 3227 | 10/04/2006 | 3227C | 10011755 | Tailgate cable slack. this includes 1998-2006 chevrolet and gmc full and mid size trucks. *eh updated. *kb | 01/31/2005 |
| 04007A | 10/22/2004 | 10010543 | Tailgate support cable. recall 04007a. gm parts bulletins & information. *tt updated *eh | 12/01/2004 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE - BODY - TAILGATE | ||||||
| EA04005 | GENERAL MOTORS CORP. | 02/19/2004 | 09/28/2004 | TAILGATE CABLE BREAKAGE | 04V129000 | |
| General motors filed a defect notice 04v-129 on march 17, 2004, which outlines a program to replace the tailgate cables installed in affected model year 2000-2004 vehicles.refer to odi's closing report for ea04-005 for additional information.odi is aware of reports of tailgate cable breakage occurring in model year 1999 and earlier vehicles.these vehicles were equipped with similar tailgate cables as addressed by 04v-129, but are not being addressed by campaign o4v-129.odi is initiating a separate investigation to address these vehicles.the complaint-injury-fatality statistics summarized above pertain to model year 2000-2004 vehicles. the complaint-injury statistics for model year 1999 and earlier vehicles are summarized on the opening resume for that investigation. | ||||||
| EA04005 | GENERAL MOTORS CORP. | 02/19/2004 | 09/28/2004 | TAILGATE CABLE BREAKAGE | 04E067000 | |
| General motors filed a defect notice 04v-129 on march 17, 2004, which outlines a program to replace the tailgate cables installed in affected model year 2000-2004 vehicles.refer to odi's closing report for ea04-005 for additional information.odi is aware of reports of tailgate cable breakage occurring in model year 1999 and earlier vehicles.these vehicles were equipped with similar tailgate cables as addressed by 04v-129, but are not being addressed by campaign o4v-129.odi is initiating a separate investigation to address these vehicles.the complaint-injury-fatality statistics summarized above pertain to model year 2000-2004 vehicles. the complaint-injury statistics for model year 1999 and earlier vehicles are summarized on the opening resume for that investigation. | ||||||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | ||||||
| EA04005 | GENERAL MOTORS CORP. | 02/19/2004 | 09/28/2004 | TAILGATE CABLE BREAKAGE | 04E067000 | |
| General motors filed a defect notice 04v-129 on march 17, 2004, which outlines a program to replace the tailgate cables installed in affected model year 2000-2004 vehicles.refer to odi's closing report for ea04-005 for additional information.odi is aware of reports of tailgate cable breakage occurring in model year 1999 and earlier vehicles.these vehicles were equipped with similar tailgate cables as addressed by 04v-129, but are not being addressed by campaign o4v-129.odi is initiating a separate investigation to address these vehicles.the complaint-injury-fatality statistics summarized above pertain to model year 2000-2004 vehicles. the complaint-injury statistics for model year 1999 and earlier vehicles are summarized on the opening resume for that investigation. | ||||||
| EA04005 | GENERAL MOTORS CORP. | 02/19/2004 | 09/28/2004 | TAILGATE CABLE BREAKAGE | 04V129000 | |
| General motors filed a defect notice 04v-129 on march 17, 2004, which outlines a program to replace the tailgate cables installed in affected model year 2000-2004 vehicles.refer to odi's closing report for ea04-005 for additional information.odi is aware of reports of tailgate cable breakage occurring in model year 1999 and earlier vehicles.these vehicles were equipped with similar tailgate cables as addressed by 04v-129, but are not being addressed by campaign o4v-129.odi is initiating a separate investigation to address these vehicles.the complaint-injury-fatality statistics summarized above pertain to model year 2000-2004 vehicles. the complaint-injury statistics for model year 1999 and earlier vehicles are summarized on the opening resume for that investigation. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 08/05/2003 | 0 | ||
| On the 2002 silverado chevy pu truck, there is a plastic cover over a bar under the dash board, near the gas pedal. it is possible that the tip of the sole of a driver's shoe can get snagged on that piece of plastic with the effect that the driver's foot is held down of the gas pedal. one driver experienced that. | |||
| STRUCTURE - BODY | |||
| 02/28/2013 | 81000 | ||
| Tl* the contact owns a 2002 chevrolet silverado. the contact stated that he took the vehicle for an oil change and the mechanic advised that the rear frame was rusted. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 81,000. | |||
| 02/28/2013 | 81000 | ||
| Tl- the contact owns a 2002 chevrolet silverado. the contact stated that he took the vehicle for an oil change and the mechanic advised that the rear frame was rusted. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 81,000. kmj | |||
| 02/28/2013 | 81000 | ||
| Tl-the contact owns a 2002 chevrolet silverado. the contact stated that he took his vehicle to get and oil change and the mechanic stated that the rear frame was rusted. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 81,000. ap | |||
| 02/12/2004 | 1 | 01/29/2004 | |
| The color on my dashboard is peeling off. i took it to my local chevrolet dealer, and they informed that this was nothing they could help me with and did not know why it was happening. i own a 2002 chevyrolet truck silverado. *ak | |||
| Frame and multiple parts of vehicle are rusting. dealer contacted.*ak | |||
| STRUCTURE - BODY - DOOR | |||
| 10/28/2003 | 12 | 08/20/2001 | |
| Complaint received via e-mail. we have a truck which we brought brand new and have had it back to the dealer for vibration ever since we bought it. they have done nothing, but balance at the tire. we have had brand new goodyear tires put on the truck, mounted, balanced, etc,. and it continued to vibrate. they said there was nothing wrong with it, yet it continued to vibrate between 40-50 mph. we recently found a service bulletin on the truck #3009. *ak the passenger door lock was falling off, the passenger side rear door was hard to shut and the driver door lock popped out. *sc | |||
| 10/01/2002 | 7500 | 4 | 05/17/2002 |
| I had two inside door panel replaced already. these two things were fixed from the engine compartment, it gets worse when it is colder. fuel gauge is inaccurate and jumps around when truck is not in a moving gear. i am very upset about the last two, because chevy says the truck is working within normal chevy parameter. i have asked many mechanics and they say either one should be happening. the date below is an approximate time the last two started. i also have had it in twice for both of these problems. *jb | |||
| 03/05/2002 | 3 | 01/26/2002 | |
| While driving, brake pedal will go all the way to the floor when braking suddenly. also while driving on highway, consumer slammed on brakes to avoid a collision and the rear brakes locked up and vehicle slid.*ak also the engine vibrates when the air condition is on, the dealer repositioned clamp, when it is rainy hard the drivers door leaks at the top weatherstrip, the exhaust vibrates when vehicle is in reverse, the passenger seat rattles.*jb | |||
| 04/18/2002 | 3 | 01/01/2002 | |
| There have been repair attempts none have been fully sucessful. no safety defect listed. *ak | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 02/15/2005 | 1 | ||
| I received two new tailgate cable supports from a dealer in arcadia, florida this past winter. i installed them myself on my 2002 chevy c2500 hd crew cab pickup. i have reason to believe the new cables are not made from stainless steel as they are supposed to be. this is because a magnet will stick to the cables, just like to old ones. the dealer really had no answer other than the new cables were the ones they were installing on everyone's vehicle that responded to the recall. i know that 203 type stainless steel has a small amount of carbon and will attract a magnet slightly, but i still believe the new cables are the same as the old ones. thank you, gene faulconer. *jb | |||
| 02/24/2004 | 43000 | 1 | 11/06/2002 |
| Tailgate strap broke. tailgate would not latch. *jb | |||
| STRUCTURE - BODY - TAILGATE | |||
| 03/14/2004 | 2 | ||
| On sunday, march 14 my friend was hunting with a group of friends on a ranch in tennessee. my friend shot his first ram and then he and the guys loaded it in the back of the truck. guys loaded into the cab and the bed of the truck. my friend and another man sat on the open tailgate. they were just going to ride down the two track a bit back to the lodge. they were going approximately 10mph. the tailgate broke. one man was thrown from the truck with minor injuries. my friend was thrown down and hit his head on the tailgate. he died monday, march 15 of head injuries. he was riding in a '02 chevy silverado. chevy recalled this truck for this problem on monday, march 15. i believe you have your first fatality related to this problem. what do we do now?*ak | |||
| 10/05/2003 | 32000 | 1 | 10/01/2001 |
| The tailgate cable broke while load an atv. the atv fell on the consumer breaking his shoulder in three places. dealership indicated that this was caused by the tailgate rubber coating rusting.*ak *ph *nlm | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 11/23/2006 | 120456 | 25 | |
| A chevy silverado tailgate releases at the latch and drops without provocation. the consequences are a sudden loud noise and the dropped tailgate opens releasing cargo onto roadway. this failure is not precipitated by any unusual road surface or bump.*jb | |||
| 06/29/2004 | 5 | 07/31/2002 | |
| 2002 silverado parking brake does not hold, rear axle seals were leaking. *ts ***no answer required*** the consumer received a recall regarding the parking brake after several attempts of trying to get it repaired. the abs light illuminated, the dealer replaced the speed sensor. the cd player failed. the complained about a rattle when going over bumps. the dealer tightened the shocks. the tailgate latch was replaced. *jb | |||
| 02/01/2005 | 1 | ||
| 2002 chevy silverado brakes failed at low speeds. *ts when the consumer took the vehicle to the dealer to be inspected, he was informed there was a problem with the abs. the sensor was cleaned and a part was replaced. the consumer then received a recall notice in october 2005 regarding the abs. the recall letter stated the consumer could apply for reimbursement. the tailgate rusted and broke. the steering relay and right front idler arm were replaced. the window regulator was replaced. the wheel center cap fell off. *jb | |||
| 01/27/2005 | 1 | ||
| The consumer experience problems with reimbursement claim form for tailgate support cable recall. *bf the consumer has sent in all the necessary paperwork, however he has not received any settlement. *sc *jb | |||
| 04/09/2004 | 31000 | 1 | 11/15/2002 |
| Recall 04v129000 concerning tailgate support cable. while stepping off the tailgate it suddenly dropped. consumer sustained minor injuries. vehicle was taken to the dealer, who replaced the cables with some temporary support cables until they learned more about this recall. consumer called chevrolet customer service, and representative informed the consumer that this vehicle did not show any recall.*ak the consumer placed 9 concrete blocks on the tailgate and preceded to step off when it collapsed. consumer noticed that one of the cables that support the tailgate snapped. tc | |||
| 10/19/2004 | 1 | 12/05/2001 | |
| 04 v 129 000/tailgate support cable: the dealer replaced the support cable that was not stainless steel as mentioned in the recall notice. *jb | |||
| 09/22/2004 | 2 | ||
| 2002 chevrolet 2500hd pick-up truck cargo box tailgate support cables failed without warning; near-miss personal injury. *ak | |||
| 12/07/2003 | 2 | ||
| Was passenger in 2002 chevrolet truck low mileage new purchase for young owner, myself and two youths on tailgate 12 miles an hour on country road both cables broke at the same time in the same spot tailgate dropped, resulted in head trauma and continuing medical treatments. *ak | |||
| 06/30/2004 | 1 | ||
| While driving consumer heard a loud noise. consumer pulled the vehicle over and noticed that tailgate broke and dropped onto the bumper. *ak | |||
| 05/06/2004 | 32000 | 2 | 04/20/2001 |
| Bracketts that hold tailgate broke at the same spot on both sides at the same time causing tailgate to fall against bumper. *ak | |||
| 1 | |||
| While driving a loud noise was heard. consumer pulled the vehicle over, and noticed that tailgate broke, and dropped onto bumper. *ak | |||
| 03/06/2004 | 44500 | 1 | 11/07/2002 |
| One of the two support cables which hold the tailgate in place when it is open has broken in the middle and appears to be badly corroded. *jb | |||
| 02/28/2003 | 49950 | 1 | 08/01/2002 |
| While driving down the road, the tailgate, while latched, fell off the truck.*ak | |||
| 02/24/2004 | 50000 | 1 | |
| While driving tailgate support cables broke, causing the tailgate to detach from the vehicle. dealer stated the problem could not be solved because of the mileage on the vehicle. consumer has tied tailgate to the vehicle with cord. *ak | |||
| 02/21/2004 | 1 | 04/08/2002 | |
| Tailgate support cable rusted through and broke unexpectedly.*ak | |||
| 01/24/2004 | 38440 | 1 | 09/11/2003 |
| I recently purchased a 2002 chevrolet silverado, and about a month ago the rear tailgate suddenly fell down, and upon inspection, the cables on either side that hold the tailgate up were both broken. fortunately the vehicle was in my driveway and not motoring down the highway. i had the problem correctly at my repair service, where 2 new cables were installed. i saw an article in my local newspaper today {2/24/04} that alluded to a possible defect in the design or the mechanism itself. no injuries resulted from this mishap, but i wanted to report this to your bureau since obviously there have been more instances.*ak | |||
| 09/15/2003 | 43000 | 1 | 03/02/2002 |
| The cables that hold up my trucks tailgate snapped when my friend sat on it. my friend only weighs about 165 lbs. luckily, he only suffered a minor scrape from the incident.*ak | |||
| 11/20/2003 | 1 | ||
| See voq 10048424 | |||
| 08/31/2003 | 52000 | 2 | 11/15/2002 |
| I own a 2002 chevy silverado 2500hp. while getting onto the tailgate about a month ago both cables snapped clean and i went to the ground unharmed. luckily i fell away from the truck and the tailgate was not dented. have warned all my friends to check their trucks as well. bought new cables and installed for about $25. *la | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 07/01/2005 | 54000 | 1 | 07/03/2001 |
| I am the original owner of a 2002 chevy silverado. this past july i lowered the spare tire for the first time to clean off mud and discovered that there were four locations on the side wall of tire that were worn away. this was caused by the bed of the truck. the tire was secure and had the proper tire inflation. i check the pressure about 4-5 times a year while it is still secured under the truck. i contacted gm and was told to bring the tire to my local dealer. service manager saw the tire and stated he sees this all the time and believes it is a design flaw especially in the s-10 pick ups. he advised me not to use the tire. it is to dangerous. i purchased a new tire to replace the spare and now in the process of trying to get gm to repay that cost. they have denied all requests so far stating i did not rotate tires properly. in the service book there are 2 ways to rotate tires one includes the spare and the other does not. i did the one that showed the four tire rotation not five because the spare is a steel rim not aluminum like the other four drive wheels. i am lucky that i removed the spare during daylight hours just for cleaning and not at night when i had too. the damaged sidewall of tire is on the inside once on the truck and i would never had seen the damage had it been at night. i also pull a camper with this vehicle and the results of having the side wall blow out at highway speeds pulling a camper scared me. as i mentioned earlier, i have replaced the spare with new tire. but what will keep the damage from occurring again ? i guess i will have to keep moving the spare tire. gm should redesign the tire holder or provide some type of cushion between tire and bed of truck. i am sure that had i had a flat tire and used the spare earlier in the trucks life this would not have happened. i have the tire and can provide pictures upon request. please feel free to contact me at anytime. *jb | |||