Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 010310010 | 01/01/2007 | 010310010F | 10021116 | Inspection of tire and wheel size prior to diagnosis of transmission shifts, poor performance, speedometer, cruise control concerns. *kb | 03/07/2007 |
| 3009 | 05/01/2008 | 3009H | 10021013 | Suspension vibration or frame beaming at 40 - 60 mph. *kb updated 8/25/08. *pe | 02/22/2007 |
| 020307002 | 03/01/2005 | 020307002A | 10014945 | Revised front caster and camber adjustment procedure. original not yet received. *tt | 05/12/2005 |
| 3009A | 3009B | 10008845 | Suspension vibration or frame beaming at 40 -60 mph. *mj | 08/24/2004 | |
| 00313 | 01/01/2004 | 10008867 | Squeak or creak noise from underbody over bumps. *mj | 08/24/2004 | |
| 030310006 | 09/01/2005 | 10005554 | Reference guide for the technician to upgrade a vehicle from factory wheels and tires to 20 inch wheels and tires, which are available through gmspo. *tt | 03/02/2004 | |
| 01555 | 01/01/2004 | 10005395 | D height specification missing from si. sit bulletin 1410632. *tt | 02/24/2004 | |
| 030309002 | 07/01/2007 | 030309002B | 10005181 | Rear leaf spring slap or clunk noise (replace spring inserts) *tt updated 10/18/07. *nj | 02/11/2004 |
| 030308002 | 12/01/2005 | 030308002B | 10002851 | Rattle/squeak from front of vehicle. *tt *ar | 09/26/2003 |
| 030310001 | 01/01/2008 | 030310001D | 10000959 | Tire slowly goes flat and/or excessive wheel vibration caused by bead splits (replace wheels with new heavy duty rim version) *tt *ar updated 4/11/08. *nj | 04/09/2003 |
| 010310010C | 09/01/2004 | 010310010D | 628870 | Inspection of tire and wheel size prior to diagnosis of transmission shifts, poor performance, speedometer, cruise control concerns. bulletin 01-03-10-010b not received. *tt | 03/21/2002 |
| SUSPENSION - FRONT | |||||
| 01712 | 01/01/2004 | 10006411 | Left front of vehicle sits low. sit bulletin 1454860. *tt | 05/03/2004 | |
| 990308002A | 05/01/2004 | 990308002B | 611289 | Front suspension coil spring noise. *tt | 06/01/2000 |
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | |||||
| 060308002 | 03/01/2006 | 10019852 | Revised upper control arm replacement. *tt | 05/05/2006 | |
| SUSPENSION - FRONT - SPRINGS - LEAF SPRING ASSEMBLY - U-BOLT, LEAF SPRING TO AXLE | |||||
| 3340 | 09/23/2006 | 3340C | 10020874 | Left front axle shaft difficult to remove. axle differential leak seal shaft. *kb | 01/25/2007 |
| SUSPENSION - REAR | |||||
| PIP4054A | 02/01/2008 | PIP4054B | 10024345 | Eaton locking differential chatter shudder noise on turns, equipped with a locking rear differential rpo g80. *nj updated 7/17/2008. *pe | 04/07/2008 |
| 3000A | 01/01/2004 | 3000B | 10008901 | Rear axle locking differential chatter shudder noise on turns. *mj | 08/25/2004 |
| 3028 | 01/01/2004 | 10008797 | Replacement tailgate cables bind at shoulder bolt. *mj | 08/23/2004 | |
| SUSPENSION - REAR - SPRINGS - LEAF SPRING ASSEMBLY - U-BOLT, LEAF SPRING TO AXLE | |||||
| 00347A | 11/18/2003 | 10004123 | Rear spring slap or clunk noise. *tt | 11/19/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 01/18/2008 | 1 | ||
| When driving friday morning jan. 18, 2008 there was a small noise in the truck. later at night when i picked up my wife i went to break and had a difficult time and than when we starting going again the whole hub assembly came right off of our truck making the truck collapse down on that side. *tr | |||
| 03/27/2006 | 14301 | 4 | 03/03/2003 |
| Dt*: the contact stated while driving 10 mph and below, the steering allowed too much play and maneuvered loosely. the vehicle was taken to the dealer who replaced the steering shaft. however, the problem still exists. the rack and pinion had a slight leak. the consumer has had numerous components replaced on the vehicle such as wheel bearings, ball joints, tie rod ends, control arms, steering gear, shocks, steering linkages, coils springs, wheel hubs steering column and the power steering gear. the intermediate shaft was replaced three times and lubricated the last time. the consumer was told the steering design was flawed, which contains a looseness that can't seem to be corrected. the transmission hesitated at times. the dealer stated the clutches were burnt and glazed. the tires were exhibiting premature wear. updated 08/02/06. *jb updated 04/16/08 | |||
| 08/01/2005 | 1 | ||
| Consumer's 2003 chevrolet silverado developed problems with the steering column and the front shocks.***no answer required***. *mr when making turns or hitting bumps, the vehicle would vibrate. the front shocks were replaced. the more the consumer drove the vehicle, the louder it would get. *sc | |||
| 09/10/2004 | 71000 | 1 | 04/10/2003 |
| When turning at any speed consumer can hear a rattling noise coming from the steering wheel. vehicle is controllable when this problem happens. at the dealership, mechanic indicated that the problem was coming from the steering column and would need to order parts to correct it. consumer is still waiting for parts to come in. *ak........dealership lndicated that they have hundreds of repair parts on order, but received non e as of 12/28/2004. | |||
| 01/21/2004 | 17000 | 1 | 02/14/2003 |
| Steering wheel vibrates when turning. the dealer has been contacted. *ak | |||
| 10/15/2003 | 10140 | ||
| Constant wind noise from hood hinge flaps and top windshield seal at 50 and above. also driver door seal squeals. i repaired the flapping noises myself after the dealer tried 6 times and said it was my bug deflector. the door seal was replaced after 6 trips and is worse now than then. i repaired this as well as i could. they replaced 1 of 3 seals. after 6 visits for my goodyear tires (nothing found wrong again) they decide to replace them. it took 2 weeks to get tires and then they replaced 2. the trans is clunker and has computer software issues causing shifting problems and dealer can not duplicate. the computer thinks it is ok so no codes will be stored. i also pointed out the gm tsb's to them on this problem. i may as well go to the zoo for service at least i get to expect poor service from wild animals. i wrote the vp of gm and he responded to me and forwarded my letter to vp of sales and service. went back for repairs and still have same problems and the new tires with 1000 miles are bad just like the others. $38,000 piece of junk with $3.00 hr monkeys repairing it. what a joke, they can have this truck back since there is nothing wrong with it. i was also refused service two times by my local dealer because i bought it else where. service manager said: "you are not our loyal customer and if we decide to service you, you go behind our loyal customers, reguardless of order". i think he may be looking for other employment now that the vp called me to discuss my concerns, but that is still against the law and the gm contract. think i am going to just get a horse and when it stops working just shoot it. | |||
| 04/22/2003 | 1000 | 4 | |
| While driving at any speed vehicle drifted to the left. consumer took vehicle to two different dealers, who had done four alignments, but the problem still persists. *ak | |||
| 06/15/2003 | 11400 | 1 | |
| While driving the vehicle pulled to the left. the consumer was concerned that the vehicle may become difficult to control. *nlm | |||
| 10000 | 1 | ||
| Vehicle excessively vibrates when driving. dealer has replaced 3 of 4 original tires, but problem still exists. has not been able to diagnose any other cause.*ak | |||
| SUSPENSION - FRONT | |||
| 10/27/2006 | 1 | ||
| Bought 2003 silverado 3500 4x4 used in 2006. it had 125,000 miles and ran great. in october 2006, the speedometer started reading inaccurately the oil and battery charge gauge are not accurate either. i consider this a safety issue. i received a letter stating, the instrument panel may be defective. the problem i have is the mileage. it is over the maximum allowed to replace the cluster. i have over 200,000 miles on my truck. the truck runs great and i would not think twice about taking long trips(over 2,000 miles) as i do because of my work. i don't think there should be a mileage limit at all. there is clearly a major problem with the cluster. i think there needs to be a recall period, not just a letter stating there is just a problem. please look into this again. thanks d.h *tr | |||
| 12/20/2003 | 15000 | 05/22/2003 | |
| 4x4 not working, charcoal canister, cd-player 3 times, complete new brake system from rotors,seals,caliperes etc. that i paid for $1,000., window regulator, door latches, noise coming from the steering area, dash peeling apart, chapman chevy replaced all four tires twice within 50,000 miles-i finally went and spent $1,200 on new tires to make sure my family and i our safe | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | |||
| 06/12/2004 | 9002 | 1 | 09/20/2002 |
| While attempting to park in a parking lot vehicle swerved to the left and collided with a tree. consumer examined the under side of the vehicle, and discovered that the left tie rod broke. dealer claimed that the collision caused the tie rod to break. consumer was not injured in the collision, and no other vehicle was involved.*ak front lower control arm had to be replaced and front wheel alignment was performed. *tt | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 01/02/2004 | 52000 | 1 | |
| The vehicle's lower idle arm and ball joint has failed. as a result the vehicle shakes violently when driving over 40 mph. the cause has yet to be determined. please provide additional information. *nm | |||
| SUSPENSION - FRONT - HUB | |||
| 01/18/2008 | 1 | ||
| When driving friday morning jan. 18, 2008 there was a small noise in the truck. later at night when i picked up my wife i went to break and had a difficult time and than when we starting going again the whole hub assembly came right off of our truck making the truck collapse down on that side. *tr | |||
| 02/20/2007 | 75500 | 1 | 06/13/2003 |
| At 74,500 miles a rumbling noise initially occurred at highway speed and only intermittently. after about 3 weeks the rumble occurred most of the time and was most noticed around 45 mph. the left front wheel was found to worn and replaced at 75,500 miles. *jb | |||
| 02/14/2006 | 41300 | 1 | 02/01/2004 |
| Failure of the left front wheel hub bearings. resulted in severe wobble while driving, especially noted in turning to the left. dealer advised this was a serious problem and could have resulted in wheel failure or fire due to overheating. vehicle has under 42,000 miles. *jb | |||
| SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION SYSTEM | |||
| 11/01/2004 | 17000 | 4 | 08/01/2003 |
| Under warranty, rear driver's spring sags 3/4 inch and more. just out of warranty, (40,000) speedometer fails to read accurately, intermittent problem. rear vew mirror display shows backward f for seventies, can not isolate temp from compus. windshield wipers will not shut off when it rains or car is washed.*ak | |||
| SUSPENSION - FRONT - SPRINGS - LEAF SPRING ASSEMBLY - LEAF | |||
| 06/27/2003 | 8 | 3 | |
| Consumer states springs had to be repaired three times. dealer notified. *ak | |||
| SUSPENSION - FRONT - SPRINGS - LEAF SPRING ASSEMBLY - SHACKLE | |||
| 07/14/2004 | 1 | ||
| While driving at any speed vehicle pulled to left. dealership replaced the leaf coil spring and two space bars. but, problem still recurred. manufacturer admitted there was a problem ,but they didn't know how to resolve it. *ak | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 08/10/2007 | 49000 | 1 | 02/20/2004 |
| Right front wheel bearing had to be replaced at 49,000 miles-was so bad the wheel almost fell off according to mechanic that repaired for me. *jb | |||
| 09/01/2003 | 29000 | 2 | 07/14/2003 |
| Both wheel bearings on the front axle failed on our 2003 chevrolet silverado 2500hd 4x4 4-door pickup. it has 39,000 miles and has been used in light duty situations only (primarily highway driving with light towing). a large squeak developed over a three week period when turning right corners. our local mechanic found that both front wheels, especially the drivers side, were close to falling off the truck. even though it was out of warranty, the local dealer replaced both failed mechanisims without question with in stock parts. a little odd that they would have multiple sets of front hub assemblies in stock on last year's model, don't you think?*ak | |||
| SUSPENSION - REAR | |||
| 12/20/2003 | 15000 | 05/22/2003 | |
| 4x4 not working, charcoal canister, cd-player 3 times, complete new brake system from rotors,seals,caliperes etc. that i paid for $1,000., window regulator, door latches, noise coming from the steering area, dash peeling apart, chapman chevy replaced all four tires twice within 50,000 miles-i finally went and spent $1,200 on new tires to make sure my family and i our safe | |||
| 09/27/2004 | 21000 | 4 | |
| When driving at any speed consumer could feel vibration in front of vehicle. dealership informed the consumer that there was a problem with the rear end. after repairs consumer was still having problems. *ak | |||
| 01/11/2004 | 6000 | 1 | |
| While driving at 65 mph, the rear end started shaking and without warning the steering wheel had locked up, causing the driver to lose control of the vehicle. the consumer stated, | |||
| 12/17/2003 | 11700 | 1 | 11/17/2002 |
| While driving 50 mph or more the rear of the vehicle experienced poor stability and was unsafe to drive. the dealer stated that the vehicle was operating as designed. *ak *nm | |||
| SUSPENSION - REAR - AXLE - NON-POWERED AXLE ASSEMBLY | |||
| 08/15/2004 | 10000 | 1 | 11/01/2003 |
| Without any warning, the rear axle on the driver side broke while driving 65 mph. no injury was reported. *jb | |||
| SUSPENSION - REAR - AXLE - SPINDLE | |||
| 07/30/2005 | 54583 | 1 | 11/21/2002 |
| Dt: both rear axle seals leaked and grease was coming out and getting on the end of the axles and on the rear rotor disc brakes. when braking heavy on hills smoke eminated, mostly on the left side. mechanic was on vacation and consumer was waiting mechanic's return for repairs. consumer did contact gm, who said they had no reports on this issue, but there was a recall on the rear brakes. consumer had an appointment, and dealer stated they would look into axles when repairing the recall. *ak | |||
| SUSPENSION - REAR - SHOCK ABSORBER | |||
| 07/26/2003 | 14043 | 1 | 05/20/2003 |
| My 2003 chevrolet duramax truck that i recently purchased, sheared the driver side rear shock mount off after hitting a cut off tree stump in some tall grass. not knowing this occurred, the following morning on 7/27/03, i went to stop at a stop sign along a busy highway in ninilchik, alaska, and had break failure. checking, i found a sheared shock mount and with the break line attached to this bracket with a bolt, it took the break line out as well. after having my vehicle towed to hutchensons cheverolet in soldotna, alaska the repairs were made and i left. before making it back to ninilchik, ak. i almost rear-end a vehicle because i had no breaks. checking out the shock mount again, i find the weld had not held and broke again and takeing out the break line again. hutchenson chevrolet refused to bolt to any other place other than where the manufacture had bolted it before. there are millions of people out there off roading not knowing this hazord exist and it does on all of the newerchevrolet trucks.*ak | |||
| SUSPENSION - REAR - SPRINGS - LEAF SPRING ASSEMBLY | |||
| 10/05/2003 | 597 | 10 | 09/30/2003 |
| Bought a new 2003 z-71 chevrolet silverado in sept 03'. had a bouncing while driving at any speed. went to the dealer and was told that i probably needed a tire balance. so i went to their tire shop. i did this five(5) separate times. so then they thought maybe a bad tire. so, i had all tires changed. i have now had three(3) differant sets of tires put onto this vehicle. so then i e-mailed chevrolet with no response. about three weeks later i e-mailed them again. this time i got a phone call from chevrolet. they had me set up a ride along with the service manager. just leaving the dealership for the test drive, the service manager commented on the vibration in his rear through the seat. 20 minutes later his comment was this would drive me crazy!. at that point they changed the rear shocks. no help. so i called the dealership to see what was their next coarse of action and the service manager told me he was meeting with his rep. and a engineer and wanted the truck back again three weeks later. so after i dropped it off, later i got a call from the service manager that there are two setting on the front end that they wanted to try. i got my vehicle back without any explaination from anyone about what was done now. i didn't want to take it but was told that leaving it there would not help because if this did not work that pretty much too bad. no one had a solution for me i was then told that it was drivin' be the engineer and compared to several others. they then said it's probably a characteristic of the vehicle. however, i was not givin a chance to drive any other at any time nor did i see any 2003 z-71's on their lot. so what did they compare it to and why wasn't i givin an oportunity to drive another?? i also work on a used car lot myself and have driven 2 other 2003 z-71's which we had and one was lifted. neither had the bounce mine has. some roads bounce so much that the truck starts to hop constantly. not to mention the back pain after long drives.*ak | |||
| 12/27/2003 | 1 | 10/10/2003 | |
| Truck leans to left. took to dealer and was informed new leaf spring was ordered. *ak | |||