Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| SB-10-02-33-001 | 06/01/2010 | 10036545 | Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. do not replace entire steering gear for pitman seal leak. technicians have been replacing entire steering gears due to not being able to | 03/28/2011 | |
| 060232001 | 01/01/2006 | 10019479 | Increased steering and brake effort. *tt | 03/16/2006 | |
| 0502118002 | 02/01/2005 | 10017450 | Diagnostic trouble code c0455, service rear wheel steering, system jumps from 4-wheel steer to 2-wheel steer. *tt | 11/08/2005 | |
| 03102005 | 03/10/2005 | 10014845 | Steering gear whistle noise on turns. *eh | 05/10/2005 | |
| 0502118001 | 01/01/2005 | 10013457 | Quadrasteer intermittent service 4-wheel steer message. *tt | 04/19/2005 | |
| 000235003 | 02/01/2007 | 000235003M | 10012089 | Clunking noise under hood and can be felt in steering wheel. *eh updated *eh updated. *kb | 02/11/2005 |
| 3057 | 3057D | 10011757 | Service 4 wheel steer message with diagnostic trouble code c0455. *eh | 01/31/2005 | |
| 3057 | 01/01/2004 | 10009658 | Intermittent concern of the service 4 wheel steer message being displayed on the dic. *tt | 10/14/2004 | |
| 01634A | 01/01/2004 | 10007276 | Supplement to 00-02-35-003d - clunking noise under hood and can be felt in the steering wheel. *tt | 06/09/2004 | |
| 01634 | 01/01/2004 | 10007231 | Intermediate steering shaft service kit. service vme. *tt | 06/04/2004 | |
| 01897 | 01/01/2004 | 10006428 | Lack of steering assist or shudder during parking lot type maneuvers. *mr | 05/03/2004 | |
| 01736 | 01/01/2004 | 10006353 | Service 4 wheel steer message with diagnostic trouble code (dtc) c0455. sit bulletin 1459978. *tt | 04/29/2004 | |
| 01567 | 01/01/2004 | 10005407 | Quadrasteer service update. sit bulletin 1411394. *tt | 02/25/2004 | |
| 000235003C | 04/01/2004 | 000235003D | 10004716 | Clunking noise under hood and can be felt in the steering wheel. *tt | 01/02/2004 |
| STEERING - COLUMN | |||||
| 000235003N | 04/01/2008 | 10025148 | Clunking noise under hood and can be felt in steering wheel and/or steering column (replace upper intermediate steering shaft [i-shaft] assembly). *pe | 07/14/2008 | |
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||||
| 01863 | 01/01/2004 | 10006616 | Lack of steering assist when stopped or during parking lot type maneuvers. *mr | 05/07/2004 | |
| STEERING - GEAR BOX - SHAFT PITMAN | |||||
| SB-10-02-33-001 | 06/01/2010 | 10036545 | Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. do not replace entire steering gear for pitman seal leak. technicians have been replacing entire steering gears due to not being able to | 03/28/2011 | |
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | |||||
| 00823A | 01/01/2004 | 10007973 | Power steering fluid leaking at hydraulic brake booster. *tt | 07/19/2004 | |
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||||
| 050232008 | 07/01/2007 | 050232008B | 10022671 | Gear box power steering pump, p/s performance concerns. *nj | 09/19/2007 |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| 3386 | 3386C | 10013533 | Lack of steering assist or shudder during parking lot type maneuvers. *tt | 04/21/2005 | |
| STEERING - LINKAGES - ARM - IDLER AND ATTACHMENT | |||||
| 3499 | 3499A | 10014899 | Steering idler arm inspection procedure. *tt | 05/11/2005 | |
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||||
| 030234001A | 10/01/2003 | 030234001 | 10004766 | Inner tie rod released for service. *tt | 01/06/2004 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | ||||||
| EA04012 | GENERAL MOTORS CORP. | 04/30/2004 | 02/28/2005 | HYDRAULIC PUMP FAILRES | 05V005000 | |
| Gm is conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 07/30/2012 | 125000 | ||
| Tl- the contact owns a 2004 chevrolet silverado. the contact stated that there was a knocking coming from the steering column. the noise would become louder when attempting a turn in either direction. the contact took the vehicle to the dealer and was told that the chevector shift was failing and needed to be replaced. the failure and the current mileages were 125,000. kmj | |||
| 07/30/2012 | 125000 | ||
| Tl- the contact owns a 2004 chevrolet silverado. the contact stated that there is a knocking sound coming from the steering column and that thos noise is louder when making turns. the contact took the vehicle to the dealer and was told the chevector shift was failing and needed to be replaced. the failure mileage and current mileages were 125,000.rl | |||
| 11/30/2010 | 80522 | ||
| Just bought this truck and there is a clunking, thumping, in the steering column. my mechanic says there is a problem with all full size gm products, gm needs to fix this with a permanent fix. how can this not be a safety issue? i bought this truck for safety of my family. | |||
| 10/16/2010 | 73000 | ||
| Clunking in sterring colum gm knows about problem stems from 2004 till2008 all have bad sterring shaft gm refuses to remediate the problem hundreds if not thousands of vehicles are affected please please look into this problem .this problem occours on chevy silverado pickups | |||
| 06/11/2006 | 52000 | 1 | |
| Steering shaft noise and vibration on 2004 chevy silverado there is a clunking and vibration in the steering when turning at lower speeds. all front end components were verified to be in good condition with no play. clunking is believed to be coming from the steering column. *tr | |||
| 01/01/2009 | 1 | ||
| The intermediate steering shaft on my chevy silverado has become loose again and not only does it make a clunking sound with vibrations, it now allows the steering to unexpectedly drift over un even pavement or at highway speeds in a cross wind. has been fixed once. *tr | |||
| 03/30/2009 | 35000 | 1 | |
| Clunking in intermediate steering shaft. this is the 2nd time in 35,000 miles the intermediate steering shaft needed to be greased. gm did not have a fix for the problem other than greasing it again. it will need to be greased again in ~ 10k miles...this is unacceptable! *tr | |||
| 02/01/2009 | 32000 | 1 | |
| 2004 chevrolet silverado...the steering column makes a horrible clunking noise. we have had it replaced several times under warranty but now there's no warranty and these parts and labor are too expensive to fix. the dealer says and i know from owning another 2003 chevrolet suburban than this is a major problem with these year model trucks and suvs. we shouldn't have to pay for something they can obviously see is wrong! sometimes it feels like the steering is not acting right because of it and i feel unsafe driving in these conditions. please help!!!! *tr | |||
| 11/05/2008 | 49802 | 1 | |
| Steering column vibration and heavy clunk on turning, truck was looked at several times under warranty, and steering column was greased to fix issue, which made noise disappear for short period of time. problem becoming more frequent, and grease fix lasting less time each attempt. *tr | |||
| 09/18/2007 | 1 | ||
| #1-blower motor on high then will only blow intermittent.#2 steering to the left can feel clunking noise steering wheel and feel in the floorboard. local garage can not find the problem. did alignment. did not fix problem. also sometimes hard to steer after reversing. *tr | |||
| 09/18/2004 | 7500 | 3 | 07/15/2004 |
| Tl*the contact owns a 2004 chevrolet silverado. while driving approximately 20 mph, the steering wheel would vibrate. the dealer stated that the intermediate steering shaft needed to be replaced. the manufacturer stated that the dealer could not order the part and advised him to check with another dealer. the current mileage is 22,200 and failure mileage was 7,500. | |||
| 02/10/2005 | 16596 | 2 | 12/10/2003 |
| The intermediate steering shaft on chevrolet silverado trucks becomes loose and allows steering to unexpectedly drift over uneven ground or at highway speeds in a cross wind. all of the dealer service shops are aware of this. the first occurrence was at 16,596 miles and the repairs were made, the part failed again at 42,176 miles. *jb | |||
| 02/22/2005 | 15978 | 2 | |
| Clunking and rattling noise in steering shaft that can be felt in steering wheel. dealer and gm acknowledges problem but will not fix it under warranty. dealer says that gm has not come up with a fix for the problem. dealer also says that problem is not a safety problem but i am concerned. dealer also states that this occurs in other models such as suburbans and avalanches, etc. *jb | |||
| 08/31/2006 | 39900 | 1 | 02/13/2004 |
| Dt*: the contact stated while driving at various speeds, the steering column made a popping sound and there was slack in the steering. the dealership replaced the steering shaft in march 2006, but the problem persisted. | |||
| 06/01/2005 | 23801 | 6 | 01/05/2004 |
| Dt*: the contact stated while making a left or right hand turn the steering wheel became difficult to turn. this occurred on normal roads during normal steering. the vehicle was taken to the dealership for inspection. upon inspection, the dealership replaced the steering shaft however, the problem still exists. the manufacturer was alerted. updated 3/9/2006 - left front axle front seals leaked. the consumer heard noise in the rear end. the power steering pump flow control was replaced. the body control module was replaced. the front differential shaft seal were replaced. the tires were chopped due to alignment being out of adjustment. driver's door had to be realigned. master cylinder was replaced. *nm | |||
| 10/29/2003 | 0 | 7 | 09/07/2003 |
| Steering would lock up at low speeds. *ak | |||
| STEERING - COLUMN | |||
| 10/10/2007 | 43216 | 1 | 04/14/2004 |
| There is a banging in the steering column. *jb | |||
| 08/28/2007 | 41422 | 1 | 08/03/2007 |
| Clunking noise from the steering column. was told this was chronic problem by a lot of other owners. *tr | |||
| 12/23/2006 | 91000 | 100 | |
| Tl* - the contact purchased a 2004 chevrolet silverado from chevrolet of tyson's. there was a knocking sound in the steering wheel regardless of the speed at which the contact was driving. gm stated that they were aware of the steering failure, and were redesigning the steering column, it dill not be final until february after the contacts warranty expiresd,and was advised by gm to call nhtsa to file a complaint. *ak | |||
| 10/20/2006 | 55000 | 3 | 07/20/2004 |
| Dt*: the contact stated while turning at various speeds, there was a noise in the steering column. the vehicle was taken to the dealership where the steering column was replaced. the problem returned a year later and the steering column was replaced a second time. when the problem returned a third time, a year later, the dealership stated the manufacturer authorized repair was lubing the steering column. | |||
| 08/10/2005 | 49750 | 1 | 10/11/2003 |
| Steering column making clunking noise & hard steering. *nm | |||
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||
| 01/01/2005 | 20000 | 2 | |
| Dt: in january 2005 the consumer's husband was driving at 30 mph when the brakes and steering locked up. in january 2005 there was a light snow . the consumer took the vehicle to the mechanic and found out that the brakes were corroded. the vehicle had a little under 20,000 miles on it. on august 31, 2005 the same thing happened and it was wet outside. the air bags did not deploy. there was no for warning. *ak *mr | |||
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||
| 02/22/2005 | 14000 | 1 | |
| 05v043000/hydraulic brake bosch. the consumer is experiencing a problem with the brakes and steering. the consumer stated that when driving and applying the brake, the vehicle lost power steering. the brake does not return to its normal position after the brake has been released causing the vehicle to lose power steering. owner took the vehicle back to the dealer and was told that because they can not duplicate the problem they will not do anything. also the owner contacted the manufacturer and was told that there are no recalls on this vehicle, what so ever. provide further details. *jb | |||
| STEERING - GEAR BOX - SHAFT PITMAN | |||
| 09/15/2004 | 17000 | 1 | |
| While driving at a moderate speed, the consumer noticed that the steering was performing erratically. the consumer drove the vehicle to the dealership. the dealership identified the problem as the steering shaft/box. there were no parts at that time. it has been seven weeks and parts still weren't available. the consumer called the manufacturer, and they didn't know when parts would be available. *ak the front end felt loose. the consumer requested a refund. *sc | |||
| STEERING - GEAR BOX - SHAFT SECTOR | |||
| 02/14/2006 | 40000 | 1 | 02/14/2006 |
| When i bought my 04 silverado truck used in february of this year i noticed a klunking in the steering. after getting it checked out i found out that it was the upper intermediate steering shaft. my father-in-law bought an 02 and had the same problem. well after doing some research i found out that this is a huge problem with the 01-05 silverados. i have spoken to other owners about this and a couple have said that gm said that its not a safety issue so they wouldn't fix it. they make a replacement for this shaft but it is $92 and then they have to put it in. i think that if it is a problem that is this big that they should fix it for free. i just want to make it known that we the gm owners are getting shafted you could say and they don't care. i wanted to see what i could do to try to get them to help us out. *tr | |||
| 02/23/2005 | 1 | 12/15/2004 | |
| Steering shaft rattles. more severe while turning curves, or on bumpy roads. no failure yet. dealer will only apply grease. no recall notification to date, dealer has not replaced.*ak | |||
| 01/04/2005 | 1 | ||
| While driving a rattling noise was coming from the front. consumer drove vehicle to the dealer, and mechanic determined that steering wheel shaft needed to be replaced. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 06/27/2005 | 13177 | 5 | 08/29/2004 |
| Dt*: the contact stated while driving 5 mph coming out of a parking space the steering system started making noises. the vehicle was taken to the dealership who ordered the part to resolve the problem. three months later the part arrived and the vehicle was repaired. after driving the vehicle for two months the noise reoccurred worst because it occurred at any speed. the vehicle has been taken four times to different dealerships but none of them has been able to correct the problem. | |||
| 09/22/2005 | 23677 | 1 | 06/06/2004 |
| 1) while backing up a travel trailer into my driveway, the steering wheel became impossible to turn and in addition there was no power brake function in the truck. 2) without steering or braking power the truck was impossible to drive. had this event occurred just minutes earlier when we were traveling a narrow and winding mountain road, a major crash with lives lost could have easily occurred. 3) we have an appointment to have the truck towed to a chevy dealer on september 26. i understand that a recall involving this problem was to be initiated last february, but we have had no notification even though we are the original owners of the truck and live at the same address as when the truck was purchased new. *jb | |||
| 03/14/2005 | 4 | 03/18/2004 | |
| Since i've bought my 2004 chevorlet silverado. i've had the oil pump replaced. then i stated to hear noises in my engine. i took it back to have then look over the lifters and valves and power/sterring, it is still making a winedy noise. they said that's normal. then i took it into a friends place, brake masters of camarillo. they told me it is the power sterrinng pump. so i tookit back to the, and i told them i didn't want it back til it was fixed. they told me it would just sit there and there was nothing wrong w/ it. so i took it and now i'm going to take it in again for the same winedy noise and see what they say now. i have not been satisfied w/ this truck. the transmission has been slipping and other noises have been getting worse, and they just don't want to fix it. they just want to blow you off and tell you that everything is normal. | |||
| 12/22/2004 | 2 | ||
| The consumer was making a u turn and without warning the steering wheel failed. the steering wheel was hard and difficult to turn. the consumer had the vehicle towed to the dealer. the mechanic informed the consumer that the power steering pump needed to be replaced. *jb | |||
| 10/24/2004 | 300 | 100 | 04/03/2004 |
| 2004 chevrolet silverado. the problem i have been having with this truck started from day one. when i purchased this truck it was right off the showroom floor it was sold to me with brand new gm certified 20 rims and tires which really make the truck look great but one thing they failed to tell me was that the steering on the truck would be effected. i have brought the truck back several times for the following problem.when the vehicle is not in motion the steering on the truck is very very hard to turn as if it does'nt have power steering. this makes turning the truck around or backing into an area were you must first turn the wheel very hard. after the second time i took the truck back to ricart chevy on hamiltoin rd they told me that they could not fix the problem and it would be somthing i would have to live with. when i heard this i went to the ricart coorprate level and they got a gm rep. involved .when i talked to the rep for this area he told me that they could not fix it and that all the trucks in the ricart truck lot with these 20 wheels all did the same thing. i questioned him about the fact that they know there is a problem but the are still putting them on the trucks? his reply was they are now having a waiver signed for people purchasing the truck with these wheels are going to have this type of trouble.now i am no wizard engineer but common sense should say fix the truck correctly. i dont know if this could cause an accident or injury but it sure would be hard to get out of the way if your vehicle would not turn from a standing position.at this time i am trying to get this resolved but i dont seem to be gaining any ground and could sure use your help. i have asked them to fix the truck or refund my money in full but both requests have been denied.*ak | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 12/26/2006 | 98201 | 1 | 09/30/2006 |
| On 12/24/06 i started having trouble with steering and braking, on 12/26/06 i lost the ability to steer or to brake. on 12/28/06 i took the truck to parks chevrolet in charlotte, nc---i was told that the truck was unsafe to drive unless i replaced the brake hydrd-booster, i agreed to at a cost of $784.81. *jb | |||
| 06/27/2005 | 13177 | 5 | 08/29/2004 |
| Dt*: the contact stated while driving 5 mph coming out of a parking space the steering system started making noises. the vehicle was taken to the dealership who ordered the part to resolve the problem. three months later the part arrived and the vehicle was repaired. after driving the vehicle for two months the noise reoccurred worst because it occurred at any speed. the vehicle has been taken four times to different dealerships but none of them has been able to correct the problem. | |||
| 11/13/2004 | 2800 | 100 | 05/24/2004 |
| The truck loses power steering assist in slow turning maneuvers there were no events leading up to the failure. the failure occurred at about 2000 miles and has persisted to 20,000 miles. i have had the vehicle serviced over 25 times. the dealership has replaced the steering gear 2 times, the power steering pump, the hoses for the power steering pump, the hydraulic vacuum assist 2 times and then placed a manual vacuum assist the third time which is not original equipment, they have replaced the electronic control for the vacuum assist 3 times and most recently replaced the electronic fuse control for the vacuum assist. *nm | |||
| 09/08/2005 | 11500 | 50 | 09/22/2004 |
| I have owned my 2004 chevy silverado since sept. of 2004 without any problems. just recently, however, my power steering is failing at speeds below 10 miles per hour. i have taken it to the dealer and have been informed that this is common for the car and that there is nothing they can do. i was presented with a bulletin stating as much. i believe that power steering loss at any speed poses a significant risk to me, pedestrians, and property. i would like to see this problem resolved. my understanding is that there are many silverado owners experiencing this problem. failure is now a daily occurrence. please advise.*jb | |||
| 12/17/2004 | 07/10/2004 | ||
| Death was the result of a crash involving a 2004 silverado truck, dually. my son, gene, deceased owner, was returning home when truck skidded and rolled over at least twice, killing him. i think there may have been a problem with the brakes or power steering, but am not sure how to proceed with this. i hope you can help in some way. gene's work was on the road, and he lived on the road. although alcohol was a factor in the crash , his mother spoke to him within the hour of his death and he did not seem very intoxicated. *ak | |||
| 12/01/2004 | 18500 | 10 | 03/20/2004 |
| When at low idle the power steering is inoperable. i have taken this to my dealer @ told it is normal . i do not feel that a car that is extremely hard to turn at low idle is considered normal.*ak | |||
| 2 | |||
| On two separate occasions power steering malfunctioned, and brakes failed. consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic determined that the hydraulic brakes needed to be replaced. *ak | |||
| STEERING - LINKAGES | |||
| 08/21/2007 | 3 | ||
| Steering yoke has been fix twice would like it fixed dealers aware of the problem but has no answer all that is said to me is we will repack the yoke this is only good for 4 to 5 mouths what should i do. *tr | |||
| 11/13/2005 | 39000 | 1 | 03/24/2004 |
| My 2004 chevrolet silverado z71 has a failure in the steering column linkage where it makes a clunking & whining noise, primarily when turning left. this is a safety issue that my mechanic tells me will cause the steering to fail and that almost all of his customers who own late model gm trucks have this failure. my dealer, classic chevrolet, has also confirmed that this is a very common failure in chevy trucks. my 2002 suburban had this same problem and the dealer had to replace it twice before it was repaired properly.*jb | |||
| 08/16/2006 | 7000 | 3 | 05/01/2004 |
| Loose steering components on 3 gm vehicles i own. dealer replaced once at 7000 miles. problem occurred again at 14,000 miles. same problem has occurred on my 2005 cadillac escalade and 2003 chevrolet suburban. evidenced by loud clunk when driving. loose steering components could lead to failure. was told by dealer that he had ordered over 150 of the same components at the time of first replacement. gm refuses to replace components, instead packing with grease as a temporary fix. problem will be on going until sub-standard parts are replaced. *nm | |||
| 02/05/2004 | 1600 | 1 | 01/29/2004 |
| Was having trouble with truck pulling from right to left and back. took back to dealer to check and dealer repair shop said that the front end had not been aligned nor suppossedly the steering column not properly secured. *ak | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 01/01/1901 | 1 | ||
| 2002 chevy silverado front rotors and pads rusted after being told there was no problem with vehicle. *ts ***no answer required*** the consumer was told he had two badly worn tie rods which was the cause of the tires being worn out. *jb | |||
| 07/24/2005 | 1 | 06/01/2004 | |
| Dt: a 2004 2500 hd chevrolet truck hit consumer's son in ford ranger. the chevrolet momentarily stopped, and then hit consumer's son with a light impact. recall id 05v043000 was issued on brake problems & difficult steering. the tie rod end broke, and it appeared they were not well built to break with only a light impact. consumer filed a complaint with chevrolet. the chevrolet driver sustained chest problems and heart racing from the accident.*ak | |||