Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 010310010 | 01/01/2007 | 010310010F | 10021116 | Inspection of tire and wheel size prior to diagnosis of transmission shifts, poor performance, speedometer, cruise control concerns. *kb | 03/07/2007 |
| 3009 | 05/01/2008 | 3009H | 10021013 | Suspension vibration or frame beaming at 40 - 60 mph. *kb updated 8/25/08. *pe | 02/22/2007 |
| 020307002 | 03/01/2005 | 020307002A | 10014945 | Revised front caster and camber adjustment procedure. original not yet received. *tt | 05/12/2005 |
| 00313 | 01/01/2004 | 10008867 | Squeak or creak noise from underbody over bumps. *mj | 08/24/2004 | |
| 3009A | 3009B | 10008845 | Suspension vibration or frame beaming at 40 -60 mph. *mj | 08/24/2004 | |
| 3015 | 01/01/2004 | 10008792 | Wheel alignment specs for spring special and texas truck. *tt | 08/23/2004 | |
| 030308003 | 11/01/2003 | 10005553 | Squeak noise coming from the front of the vehicle. *tt | 03/02/2004 | |
| 030310006 | 09/01/2005 | 10005554 | Reference guide for the technician to upgrade a vehicle from factory wheels and tires to 20 inch wheels and tires, which are available through gmspo. *tt | 03/02/2004 | |
| 01555 | 01/01/2004 | 10005395 | D height specification missing from si. sit bulletin 1410632. *tt | 02/24/2004 | |
| 030309002 | 07/01/2007 | 030309002B | 10005181 | Rear leaf spring slap or clunk noise (replace spring inserts) *tt updated 10/18/07. *nj | 02/11/2004 |
| 010310010C | 09/01/2004 | 010310010D | 628870 | Inspection of tire and wheel size prior to diagnosis of transmission shifts, poor performance, speedometer, cruise control concerns. bulletin 01-03-10-010b not received. *tt | 03/21/2002 |
| SUSPENSION - FRONT | |||||
| 01712 | 01/01/2004 | 10006411 | Left front of vehicle sits low. sit bulletin 1454860. *tt | 05/03/2004 | |
| 990308002A | 05/01/2004 | 990308002B | 611289 | Front suspension coil spring noise. *tt | 06/01/2000 |
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | |||||
| 01924 | 01/01/2004 | 10006501 | Front lower control arm change. *mr | 05/04/2004 | |
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | |||||
| 060308002 | 03/01/2006 | 10019852 | Revised upper control arm replacement. *tt | 05/05/2006 | |
| SUSPENSION - FRONT - HUB | |||||
| 609 | 09/01/2004 | 10016192 | Front hub bearing grease leak. *sc | 09/02/2005 | |
| SUSPENSION - FRONT - SHOCK ABSORBER | |||||
| 01516 | 01/01/2004 | 10005467 | Squeak noise emanating from the front shock area. sit bulletin 1404925. *tt | 02/27/2004 | |
| SUSPENSION - FRONT - SPRINGS - LEAF SPRING ASSEMBLY - U-BOLT, LEAF SPRING TO AXLE | |||||
| 3340 | 09/23/2006 | 3340C | 10020874 | Left front axle shaft difficult to remove. axle differential leak seal shaft. *kb | 01/25/2007 |
| SUSPENSION - FRONT - WHEEL BEARING | |||||
| 3078 | 3078B | 10009621 | Grease leak from front hub bearing. *tt update. *tt | 10/13/2004 | |
| SUSPENSION - REAR | |||||
| PIP4054A | 02/01/2008 | PIP4054B | 10024345 | Eaton locking differential chatter shudder noise on turns, equipped with a locking rear differential rpo g80. *nj updated 7/17/2008. *pe | 04/07/2008 |
| 3000A | 01/01/2004 | 3000B | 10008901 | Rear axle locking differential chatter shudder noise on turns. *mj | 08/25/2004 |
| 3028 | 01/01/2004 | 10008797 | Replacement tailgate cables bind at shoulder bolt. *mj | 08/23/2004 | |
| SUSPENSION - REAR - AXLE - NON-POWERED AXLE ASSEMBLY | |||||
| 060417002 | 12/01/2006 | 10021100 | Rear drive axle whine noise (replace slip yoke assembly). *kb | 03/05/2007 | |
| 3569 | 3569B | 10017308 | Service vme - 8.6 inch rear axle which exhibit a gear whine condition (until december 23, 2005). *tt | 11/02/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 02/02/2013 | 143000 | ||
| Tl- the contact owns a 2004 chevrolet silverado. the contact stated that the brake lines were corroded and caused the brakes to fail. the contact was attempting to stop when the brake pedal traveled to the floorboard abnormally. the contact was able to cruise to a stop. the vehicle was taken to a local mechanic where they informed the contact that the complete undercarriage of the vehicle was corroded. the contact traded in the vehicle. the failure and the current mileages were 143,000. kmj | |||
| 01/01/2005 | 6000 | ||
| Tl* the contact owns a 2004 chevrolet silverado. the contact stated that the front tires were wearing prematurely. the tires were rotated regularly, but the front tires continued to wear prematurely. the manufacturer was made aware of the failure. the vehicle was taken to the dealer, who stated that the manufacturer designed the front tires to be rotated every 6,000 miles. the contact felt that the suspension was causing the tires to wear prematurely. the vehicle was not repaired. the failure mileage was 6,000 and the current mileage was 40,400. | |||
| 01/01/2005 | 6000 | ||
| Tl-the contact owns a 2004 chevrolet silverado. the contact stated that the front tires were wearing prematurely. the tires were rotated regularly, but the front tires continued to wear prematurely. the manufacturer was made aware of the failure. the vehicle was taken to the dealer, who stated that the manufacturer designed the front tires to be rotated every 6,000 miles. the contact felt that the suspension was causing the tires to wear prematurely. the vehicle was not repaired. the failure mileage was 6,000 and the current mileage was 40,400. sm. | |||
| 01/01/2005 | 6000 | ||
| Tl-the contact owns a 2004 chevrolet silverado. the contact stated that the vehicle front tires ware prematurely. the tires were rotated regularly but the front tire continued to ware prematurely. the manufacturer was made aware of the failure. the vehicle was taken to the dealer advised that the the manufacturer designed the front tires to be rotated every 6,000 miles. the contact feels that the suspension was causing the tires to wear prematurely. the vehicle was not repaired. the failure mileage was 6,000 and the current mileage was 40,400. li | |||
| 03/15/2008 | 50000 | 1 | |
| I have a2004 chevy 3500 silverado, with 50,000 miles on, i noticed a clicking noise in the right front. with further investigation, i noticed that the front wheel was loose on the truck. the wheel bearing was loose. i called general motors and discussed the bearing failure. i got the new bearing and started to do the repair. i noticed that everything looked new yet, but the bearing was coming apart. the bearing is a sealed unit-it is pressed together. the bearing is not manufactured properly- it is not pressed together right so that the front tire could fall off and cause serious accidents. i am sure there is alot of failure on these bearings and this should be checked out. when these bearings fail because of the pressed fit, they self destruct violently and there is no way you can look at it after it fails unless you catch it early. i caught mine early and it can be a dangerous situation to the public. i made general motors aware of the problem on their 800 number and they refused to address the problem with me. *tr | |||
| 04/03/2006 | 19000 | 1 | 10/14/2005 |
| The consumer stated the front spindle failed. *jb | |||
| 04/03/2006 | 15000 | 1 | 10/14/2005 |
| The consumer stated the coil spring insulators failed. *jb | |||
| 02/22/2006 | 3500 | 4 | 01/26/2004 |
| 2004 chevy silverado xcab 4x4 1500 shutter in rear cab area?replaced drive shaft/now instrument cluster broke/changed out shocks/changed factory tires/will not brake manufactures gmvw+tow package/have sued chevrolet for $6000/i'll do it again!drivers side steering /shock/tire pounding in 50000 miles highway what next in 2 years. *jb | |||
| 06/01/2005 | 23801 | 6 | 01/05/2004 |
| Dt*: the contact stated while making a left or right hand turn the steering wheel became difficult to turn. this occurred on normal roads during normal steering. the vehicle was taken to the dealership for inspection. upon inspection, the dealership replaced the steering shaft however, the problem still exists. the manufacturer was alerted. updated 3/9/2006 - left front axle front seals leaked. the consumer heard noise in the rear end. the power steering pump flow control was replaced. the body control module was replaced. the front differential shaft seal were replaced. the tires were chopped due to alignment being out of adjustment. driver's door had to be realigned. master cylinder was replaced. *nm | |||
| 03/30/2004 | 500 | 1 | 03/17/2004 |
| The problem started soon after i drove the new 2004 chevrolet silverado extended cab off the lot. when traveling between 60-70 mph, the trucks suspension will bounce almost as if there are no shock absorbers. this bouncing will continue until the speed is reduced to below 55 mph. i brought the truck in to the pittsburgh, ca dealer and complained. they said it was only a california concrete highway problem. they said it was the road and not the truck. i have this problem almost continually now, i complained to chevrolet's customer complaint section, who gave me the same answer. the problem with their answer is that i own a 1996 chevrolet silverado extended cab truck that does not go into uncontrollable bouncing as this one does. i also drive a chevrolet avalanche that does not bounce uncontrollably as this one does when driven at the same speeds on the same stretches of roadway. i believe there is either something wrong with the shock absorbers or the frame of the truck. the bouncing is so bad that it feels like the wheels are actually leaving the ground. i believe this is a serious safety issue that chevrolet should address. my problem remains unresolved. *nm | |||
| 01/01/2005 | 4000 | 8 | 09/20/2004 |
| Dt: while driving between 40-60 mph vibration from the frame. suspension vibration or frame beaming. it is as if there is a flat tire, the car wobbles. very eerie feeling to be driving and this to happen. a new set of tires have been placed on front. complained to gm,no recall but would be notified if there was. taken to dealers who recognized this was the problem but did not do anything about. *nm | |||
| 11/10/2004 | 16000 | 1 | |
| While driving 58 mph steering wheel pulled to the left, causing consumer's vehicle to rear end another vehicle. consumer had the vehicle towed. dealership was notified, but did not resolve the problem. *ak | |||
| 09/15/2004 | 17000 | 1 | |
| While driving at a moderate speed, the consumer noticed that the steering was performing erratically. the consumer drove the vehicle to the dealership. the dealership identified the problem as the steering shaft/box. there were no parts at that time. it has been seven weeks and parts still weren't available. the consumer called the manufacturer, and they didn't know when parts would be available. *ak the front end felt loose. the consumer requested a refund. *sc | |||
| 04/12/2004 | 4 | ||
| When driving at any speed over a bump steering wheel vibrated. consumer took the vehicle to the dealership for inspection. *ak | |||
| SUSPENSION - FRONT | |||
| 05/18/2007 | 25000 | 100 | |
| The 2004 silverado 1500 continued to give problems. i had the speedometer cluster replaced recently to resolve that issue, but the vehicle shimmied and bounced as it went down the highway. i knew it was the vehicle because i didn't have this experience on my other cars on the same highway. *ak | |||
| 01/13/2006 | 18000 | 3 | 11/15/2004 |
| Dt*: the contact stated the vehicle will not align properly. the improper alignment resulted in premature tire wear on the outside of the tires. the problem manifests itself with the right front tire showing excessive outside wear and eventually affects every tire. the vehicle has been maintained with proper tire rotation and is only driven on the highway. the front end has been aligned three times by the service dealer without getting a proper alignment. also, with every alignment attempt the tires were replaced. the dealer contacted the manufacturer who determined this was a normal characteristic of the vehicle, although the vehicle has dual wheels. *nm | |||
| 09/26/2004 | 1400 | 2 | 09/17/2004 |
| I am an automobile mechanic and have been for over twenty years. on 9 i purchased a brand new 04 chevrolet silverado super sport, a truck that the gm factory lowered two inches in the front and four inches in the rear. the first night i owned the truck i noticed a series suspension problem. on monday i looked under the front suspension and realized the factory lowered the front end right down on the bump stops, so it has no front suspension. i took the truck back to the dealer and told them the problem they said, oh yea there all like that. i was driving home on 9 doing 70 mph on the freeway and hit a little tiny bump in the road and almost lost control of the truck. when i hit a bump the front tires come off the ground. this truck is very unsafe i can go over even the smallest bump and feel the front end come off the ground. this truck is a very limited edition. i emailed gm and asked them if it would be ok to lower my truck down on to the bump stops they told me that would not be recommended for safety reasons! so i ask you why did there factory do it if they know it is unsafe. one last thing this truck is very hard to stop it dozen`t transfer weight when braking. it sure is a pretty truck though just not safe. *ak | |||
| 03/10/2004 | 737 | 1 | |
| The consumer stated that the sway bar mounting bracket broke, causing the frame and mounting bar to come off. the consumer had the vehicle towed to the dealer, and it was repaired under warranty. *ak the front sway bar mountain bracket broke off at the weld and caused abnormal roll control and hard steering. *sc *jb | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 03/30/2010 | 91200 | ||
| Tl*the contact owns a 2004 chevrolet silverado. the contact took the vehicle to a local repair facility to have the tires rotated when he was informed that the entire lower ball joint assembly was defective and the caliper and brake pads were loose and flopping around. the mechanic refused to repair the vehicle because of the severity of problem. the contact drove the vehicle to an authorized dealer but was told that it could not be inspected until the following week. the contact had not called the manufacturer when the complaint was filed. the vehicle was not repaired. the current and failure mileages were approximately 91,200. | |||
| SUSPENSION - FRONT - SHOCK ABSORBER | |||
| 02/01/2006 | 2 | 10/14/2005 | |
| The consumer stated the left front shock failed. *jb the consumer believed there was a problem with tires that caused the shocks to fail. *jb | |||
| 04/28/2004 | 5500 | 1 | 11/24/2003 |
| I own a 2500hd w/duramax diesel.it has frame beaming defects.defect was present from the start but was not identified till about 20,000 mi.truck tearing up tires,vibrating,difficult to steer and getting worse along with developing other problems.gm has lied and tried to hide that there really is a defect.they would not present any tsb's or any other info reguarding when asked.the truck was vibrating so bad the other night i just all of a sudden blew the r&r tire and almost hit a rock embankment.tires had less than 18000 miles on them .i bought 2 more just to try to be safe and get there.please help with any info or advice, anything!*ak | |||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | |||
| 04/28/2004 | 5500 | 1 | 11/24/2003 |
| I own a 2500hd w/duramax diesel.it has frame beaming defects.defect was present from the start but was not identified till about 20,000 mi.truck tearing up tires,vibrating,difficult to steer and getting worse along with developing other problems.gm has lied and tried to hide that there really is a defect.they would not present any tsb's or any other info reguarding when asked.the truck was vibrating so bad the other night i just all of a sudden blew the r&r tire and almost hit a rock embankment.tires had less than 18000 miles on them .i bought 2 more just to try to be safe and get there.please help with any info or advice, anything!*ak | |||
| SUSPENSION - FRONT - SPRINGS - TORSION BAR | |||
| 02/24/2005 | 23400 | 1 | 04/07/2004 |
| While driving 25 mph the torsion bar on the front broke. this caused the right front to drop and loss of steering control. vehicle was tow to a repair shop. dealer and manufacturer were notified.*ak torsion bar adjuster broke on the left front and then lost control and went off driveway into trees causing substantial damage to suspension and frame. *bf | |||
| SUSPENSION - REAR | |||
| 07/25/2004 | 25 | 2 | 07/25/2004 |
| Prior to purchase of the vehicle a vibration and bouncing was noted on the test drive, the dealer assured me that the problem would be corrected and two days later they replaced the tires. this did not eliminate all of the bouncing, the dealer again serviced the vehicle, the salesman and the service manager both rode with me in the vehicle and agreed that there was a problem and that it would be corrected even if all of the suspension components, wheels and tires had to be replaced. one day later i was told that the bouncing was characteristic of the vehicle and that there was nothing they could do about it, no other solution was offered. i do not feel the vehicle is performing correctly and is not safe.*ak | |||
| 12/20/2003 | 473 | 1 | 12/20/2003 |
| I currently own a 2004 chevrolet silverado 1500 series truck, prior to signing the papers there was a shimmy/vibration coming from the rear of the vehicle. the dealership said that the tires were not properly spun balanced, stating that they were i signed the papers, then after that the vehicle had the drive shaft replaced, two sets of tires, alignment out, calipers hanging up-replaced, rear disc parking barke both replaced, then after the shimmy vibration continued, gm tecnical assistance to the dealership stated that all the 2004 chevrolet sivlverado 1500 series have this vibration and it is classified as beam shake. their solution was to put 200 pounds of weight over the axle in the bed of the truck stating it will ride like a cadillac. the weight did not change the vibration and now they have a gm field engineer coming to look at the truck. the vehicle was purchased 12 dec. 2003 and still has this vibration to date, all the time above 50 m.p.h. gm customer service claim number 1-199996302 . vin # 1gcek14t24z158951. state farm insurance co. was contacted. i believe that the vehicle is unsafe at high speeds. wanted to file claim hopefully to avoid more severe problems. have contacted legal advise referencing lemon law. will file complaint with attorney generals office. *ak | |||
| SUSPENSION - REAR - SHOCK ABSORBER | |||
| 04/28/2004 | 5500 | 1 | 11/24/2003 |
| I own a 2500hd w/duramax diesel.it has frame beaming defects.defect was present from the start but was not identified till about 20,000 mi.truck tearing up tires,vibrating,difficult to steer and getting worse along with developing other problems.gm has lied and tried to hide that there really is a defect.they would not present any tsb's or any other info reguarding when asked.the truck was vibrating so bad the other night i just all of a sudden blew the r&r tire and almost hit a rock embankment.tires had less than 18000 miles on them .i bought 2 more just to try to be safe and get there.please help with any info or advice, anything!*ak | |||
| SUSPENSION - REAR - SPRINGS - LEAF SPRING ASSEMBLY | |||
| 04/28/2004 | 5500 | 1 | 11/24/2003 |
| I own a 2500hd w/duramax diesel.it has frame beaming defects.defect was present from the start but was not identified till about 20,000 mi.truck tearing up tires,vibrating,difficult to steer and getting worse along with developing other problems.gm has lied and tried to hide that there really is a defect.they would not present any tsb's or any other info reguarding when asked.the truck was vibrating so bad the other night i just all of a sudden blew the r&r tire and almost hit a rock embankment.tires had less than 18000 miles on them .i bought 2 more just to try to be safe and get there.please help with any info or advice, anything!*ak | |||