Consumer Complaints


Fail datemilesoccurencesPurchase date
POWER TRAIN
11/16/20091
 2004 chevrolet silverado. fire investigator writes in regards to vehicle dash fire *tgw the vehicle was heavily damaged by a fire which reportedly originated in the dash. the fire spread and consequently consumed the passenger compartment, then spread to the engine. the problem manifested while the driver was using the cigarette lighter. prior to the fire, the transmission, alternator and a 15 amp fuse lighter fuse was replaced. the cigarette lighter was used frequently, plugging a 400 watt inverter which allowed the driver to use his computer. at the time of the fire, the consumer was driving on the highway when he unplugged the inverter from the cigarette lighter socket and inserted his cigarette lighter which popped back. about a second later, white smoke starting coming from the dash. there were no cigarettes in the ash tray. the smoke started to increase and the consumer identified the problem as an electrical insulation smoke odor. the smoke was coming from the back of the dash; there was no smoke coming from the engine compartment or the hood at that time. it was in the fire investigator's opinion, that the results of the examination lead to a conclusion that on a more probable than not basis, an electrical anomaly at the dash area and in the vicinity of the cigarette lighter ignited nearby combustibles and the fire spread into the passenger compartment. (letter sent in by fire investigator) *jb
01/15/200953000
 Almost went off road on a corner, wih only 53,000 miles on it. took it into lesscwabs and they said the wheel bearings and hubs were shot and the wheel was ready to fall off. they said that they have had several chev silverados with the same problem with even less mileage on. called chevy they said they have also had several complaints but there is no recall or help with fixing the problem. it costed aprox 900.00. to fix @ schawbs.
POWER TRAIN - AUTOMATIC TRANSMISSION
02/15/20101440001
 2004 chevy silverado hd 2500 diesel--transfer case wearing from inside out i took my truck in to have service work done on it, and found out from the jasper transmission company, that they are doing a large number of chevy transfer cases because they weren't shimmied right from the factory, causing the gears in the transfer case to eat through the bottom of the housing on the transfer case itself. this then results in the transfer case fluid to leak out, and causes the gear box to come apart inside the transfer case. the chevy dealer that i took my truck to never even mentioned this to me, and was very evasive about the whole issue. i will never buy another gmc (gov't. motors corp.) car or truck again!! *tr
POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT - SEAL
12/03/200513503405/22/2004
 Left rear-axle seal has blown a total of 4 times. the brakes were soaked with axle fluid each time and we were told that it could catch fire if brakes got hot enough. the brakes have smoked, but have not caught fire yet! the axle-seal was replaced by the manufacturer under our warranty. the axle assembly needs to be replaced to stop the problem but, the manufacturer refuses to do this. *jb
POWER TRAIN - DRIVELINE
02/15/20101440001
 2004 chevy silverado hd 2500 diesel--transfer case wearing from inside out i took my truck in to have service work done on it, and found out from the jasper transmission company, that they are doing a large number of chevy transfer cases because they weren't shimmied right from the factory, causing the gears in the transfer case to eat through the bottom of the housing on the transfer case itself. this then results in the transfer case fluid to leak out, and causes the gear box to come apart inside the transfer case. the chevy dealer that i took my truck to never even mentioned this to me, and was very evasive about the whole issue. i will never buy another gmc (gov't. motors corp.) car or truck again!! *tr
02/05/2008600001
 At around 60,000 miles the following occurred. no specific event led to this incident except the transfer pump came loose. when the pump dropped down, this allowed the drive shaft to wear the transfer casing as well. the transfer case and the drive shaft yoke had to be replaced. this was not covered by the warranty. *tr
POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT
12/15/20071
 Bearing in front axles came apart. causing metals to go through all of the front differential drivetrain. complete front drivetrain needed to be replaced. truck was 1500 miles and 2 months out of warranty and dealer could do nothing to help out with cost of repair. this bearing should have not came apart. fluid levels were good, no leaks, and maint per manufacturers schedule was always performed. *tr
POWER TRAIN - TRANSFER CASE (4-WHEEL DRIVE)
12/13/20081360001
 Transfer case develops hole from pump inside on my 2004 chevy 2500 hd duramax. sounds like this is a very common problem with gm owners with this type of transfer case. its being called the infamous pump rub. sounds like gm is ignoring this problem. this should not be happening on vehicles this new with little miles on them. *tr
09/07/200775000102/02/2004
 No specific event led to this incident other than faulty engineering. the pump within my trucks transfer case has worn a hole through the casing. this is a very prevalent problem in this model truck. i have this problem temporarily patched. i just noticed the problem a couple of weeks ago. here's an example of the problem: http://adaptacase.com/tc236cbrny.html *jb
05/26/200625000207/10/2004
 Injectors number 2 and 7 loose connector and oil pump rubbing through transfer case on chevy silverado hd2500 traveling down the highway pulling a horse trailer the truck went into limp mode and would not keep up with highway speed. had to pull over on an interstate and attempt a quick repair along the road. transfer case has not yet caused a problem, however, the aluminum residues in the case oin are very high and when pump goes through case all oil will be lost and the vehicle will stop. *nm