Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 08/10/2009 | 82000 | 1 | |
| The rear windows of the 2003 chevrolet suburban and tahoe automobiles (and presumably other model years as well) are simply glued to hinges. a great number of these windows have delaminated from the hinges. i was told by the chevrolet service advisor two days ago (when i took my suburban in for replacement of the rear window) that he has seen a large number of the window delaminations. he further advised me that if both hinges delaminate (which will eventually occur due to the extra weight being placed on a remaining hinge) that the window will separate from the automobile. if this occurs at high speed the consequences could be fatal for the automobile following behind. the service advisor stated that there should have already been a recall on the rear windows of suburbans and tahoes. *tr | |||
| 07/17/2009 | 107000 | 1 | |
| The hinge for the rear liftgate window failed. there is a horizontal crack across the hinge. it appears to be metal fatigue. this failure is a safety hazard for the following reasons: 1) the window no longer seals properly and could allow exhaust gases to enter the vehicle cabin, resulting in carbon monoxide poisoning. it is very possible that this failure would not be detected immediately. 2) the hinge failure causes additional strain on the remaining hinge and latch. further failure would result in the window detaching from the vehicle. a) if this occurred while driving, the window could impact vehicle behind the suburban or shatter on the roadway leading to debris related accidents. b) if this occurred while stationary, the glass could (which is heavy and sharp edged) could injure a person standing or walking at the rear of the vehicle. this exact same failure occurred previously on this vehicle at ~ 13000 miles of operation. the repair was made by a dealer at no charge to the owner. the recent recurrence of the failure of the same hinge occurred at ~107000 miles. the problem was reported to general motors customer service and was logged as service request # 71 743 851 820 by jatta flores. jatta denied owner's request that gm repair the defect. *tr | |||
| 03/16/2008 | 1 | 10/15/2005 | |
| I have a 2003 suburban with 72k miles. about 12 months ago, the rear window began making a whistling noise while driving. when i inspected it i found that the hinge on the passenger side had separated from the window. i have tried to go through gm with no avail. their answer is it shouldn't have happened, but they are not going to do anything about it. *tr | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 01/14/2006 | 15000 | 365 | |
| 1.speedometer faied s daily. it will read 90 mph when i have just began accelerating. other times it will read 10 mph when i am driving with traffic on the freeway. problem has not been corrected, dealership advised it was not covered under a recall although they have received numerous complaints. 2. second row middle seat belt failed to retract. second middle seatbelt fastener got stuck and unable to unfasten seat belt without force. has not been corrected. 3. paint on radio controls & dashboard is peeling off - paint was originally grey and now some areas are black and other clear with the bright light shining through when the radio is in use. 4. brakes squeek excessively, replaced brakes & pads noise ceased for a month and then began again. 5. rear access door rattles constantly 6. rear access door plastic molding on inside of door cracked 7. front passenger seat belt plastic cover cracked and broke off 8. left rear passenger door light casing cracked and fell off 9. steering makes an abnormal noise when turning. *ak | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 07/17/2009 | 107000 | 1 | |
| The hinge for the rear liftgate window failed. there is a horizontal crack across the hinge. it appears to be metal fatigue. this failure is a safety hazard for the following reasons: 1) the window no longer seals properly and could allow exhaust gases to enter the vehicle cabin, resulting in carbon monoxide poisoning. it is very possible that this failure would not be detected immediately. 2) the hinge failure causes additional strain on the remaining hinge and latch. further failure would result in the window detaching from the vehicle. a) if this occurred while driving, the window could impact vehicle behind the suburban or shatter on the roadway leading to debris related accidents. b) if this occurred while stationary, the glass could (which is heavy and sharp edged) could injure a person standing or walking at the rear of the vehicle. this exact same failure occurred previously on this vehicle at ~ 13000 miles of operation. the repair was made by a dealer at no charge to the owner. the recent recurrence of the failure of the same hinge occurred at ~107000 miles. the problem was reported to general motors customer service and was logged as service request # 71 743 851 820 by jatta flores. jatta denied owner's request that gm repair the defect. *tr | |||