Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 08/06/2010 | 91717 | ||
| Speedo does not read correct, it gets stuck at various numbers...while driving or parked on or off (speed can be plus or minus actual speed by 5-55 mph at any given time. and you never know when, also the oil pressure guage will go past the maked limit when the truck is off, no key in the ignition. | |||
| 08/01/2011 | 350000 | ||
| 2004 chevrolet suburban goes into reduced power engine w/o reason change the engine, because high miles, change transmission, change throttle body,change gas pedal module, change catalytic converter spend over 4,000 on the truck without counting the accident can occur in the interstate 78 west because of the lost of power, dealers don't know what is the problem neither the local mechanics can you please take action in this matter and read at edmonds.com and see all the complains about the same problem | |||
| 03/07/2011 | 110000 | ||
| Our 2004 chevrolet suburban lt has approximately 115k miles. periodically the entire instrument cluster, with the exception of a couple of lights, stops working. no gauges, no speedometer, etc. sometimes when this happens the driver information center displays strange and random characters, sometimes the dic section is all blue, and sometimes it is blank. i have tried disconnecting the battery to reset the computer. this seemed to work one time, but the rest of the time this had no effect. there doesn't seem to be any pattern (day/night, hot/cold, etc.) as to when this malfunction will occur, or when it will return to normal. we are in day 2 of an instrument panel failure at this time. | |||
| 11/01/2010 | 82000 | ||
| Tl* the contact owns a 2004 chevrolet suburban 1500. the contact stated that the speedometer gauge and fuel gauge would not display an accurate reading whenever the vehicle was in operation. the vehicle was taken to an authorized dealer for a diagnostic testing where they detected that the needle within both gauges was stuck and informed that the instrument panel would need to be replaced to correct the problem. the manufacturer previously issued a voluntary recall associated with the instrument panel however the contact did not receive the notification. the vehicle was not included in the recall due to the excessive mileage, although the manufacturer stated that they would consider extending the special coverage under the recall. the contact was waiting upon a response from the manufacturer regarding the repair. the failure mileage was approximately 82,000. | |||
| 11/01/2010 | 82000 | ||
| Tl-the contact owns a 2004 chevrolet suburban 1500. the contact stated that the speedometer gauge and fuel gauge would not display an accurate reading whenever the vehicle was in operation. the vehicle was taken to an authorized dealer for a diagnostic testing where they detected that the needle within both gauges was stuck; and informed that the instrument panel would need to be replaced to correct the problem. the manufacturer previously issued a voluntary recall associated with the instrument panel; however the contact did not receive the notification. the vehicle was not included in the recall due to the excessive mileage, although the manufacturer stated that they would consider extending the special coverage under the recall. the contact was waiting upon a response from the manufacturer regarding the repair. the failure mileage was approximately 82,000. js | |||
| 01/24/2011 | 60669 | ||
| Gage failure, specifically the speedometer, on the instrument panel. the speedometer works intermittently and also gets stuck at a speed > than 75 mph when my vechicle is going much slower than that and then registers > 120mph when i am going around 60-65 mph. | |||
| 02/14/2010 | |||
| 2004 chevy suburban with approximately 125000 miles had instrument cluster failure with the oil pressure guage and the alternator or charging system guage after a drop in the ambient tempature. took to dealrship who said the entire cluster must be replaced. | |||
| 10/10/2010 | 85000 | ||
| 2004 chevrolet suburban air conditioning intermitingly blows hot air only on the driver's side using the dual zone ac control. gm has no idea how to fix this issue. while researching found thousands of chevy owner all with the same complaint and with no real fix. there seems to be some connection between the battery/loss of power and the climate control module being defective. | |||
| 06/01/2010 | 150000 | ||
| 2004 1500 suburban stalls without warning. no service codes to point to troubles. a search online shows the amount people having trouble. changed crank positioner sensor, plugs, and injector cleaner. no change no help from dealer without spending thousands. it is stalling on busy streets and highways no accident yet but very close calls. it happens now every day mostly after warmed up and stopping and speeding up again. i read online that ca has a recall but nothing nation wide. i don't have the resources to trade or spend thousands for a defect that is a safety hazard. | |||
| 05/12/2010 | 74000 | ||
| Speed odometer does not give accurate readings, and often stops working completely | |||
| 03/01/2008 | 60000 | ||
| 2004 chevy suburban - about a year or two ago my speedometer started acting up. it would say i was doing 10 mph when i was on the highway or i could be going 30 or 35 and it would say i was going 110 mph. this went on for months before it finally just quit working. i have to drive with a gps just to know how fast i'm going. i have heard and read of many other cases exactly like this. seems to me this should be a recall for a defective speedometer. i don't have the $400 or $500 they want to fix it. | |||
| 12/03/2009 | 92000 | 1 | |
| While driving i notice my speedometer not working on my 2004 chevy suburban. my wife called henderson chevrolet. they asked what our mileage was. it was 92,000 miles. they said it would cost over $800.00. i never knew there was a recall on the speedometer cluster till i put a search in on the internet. can someone help us? *tr | |||
| 12/01/2009 | 101000 | 1 | |
| 2004 chevrolet suburban speedometer reading is inaccurate, reading anywhere from 20 to 50 mph too high. this is a hazard while driving due to inability to accurately gauge speed, causing tendency to drive too slowly. run risk of traffic ticket. chevy dealership acknowledges that this is common problem but only provides special issue service for vehicles between 70,000 to 80,000 miles on odometer. *tr | |||
| 04/01/2009 | 80000 | 1 | |
| The speedometer on my '04 chevy suburban has become erratic, and progressively gets faster and faster until it registers 120mph setting still. repeatedly turning the car on and off will reset the speedometer, but it recurs within a few days. *tr | |||
| 04/14/2009 | 80119 | 1 | |
| Instrument cluster went dead no speedometer nothing. *tr | |||
| 03/09/2009 | 60230 | 1 | |
| 2004 suburban with less than 65000 miles, cuts out driving at various speeds, sitting at traffic light, uphill or down hill. vehicle gives no warning, no lights light up, just all of a sudden no power. can start back up sometimes immediately, sometimes after several minutes. after researching online seems to be a common problem issue with the vehicle, called dealer and they said there is no recall even though it is obviously a safety issue. *tr | |||
| 02/20/2009 | 70800 | 1 | |
| My speedometer stopped working on my vehicle about 2 weeks ago. when i am at a complete stop, it shows i am going anywhere between 50-70 mph. when i am going 40 mph, it shows i am going over 120 mph. i believe this is a safety issue because i have no idea how fast i am going and obviously, speed limits are there for a reason. i have contacted chevy and also a local dealer and they are aware that this has been a huge problem on 2003 and 2004 chevy and gmc vehicles. they have a special coverage for it, but it ends at 70,000 miles. my vehicle has 71,000 miles on it and so, they will not fix it without charging me around $700. there is a class action lawsuit pending regarding this issue. it is not normal wear and tear, as evidenced by the huge # of vehicles affected and it should be a recall item, as it affects safety . *tr | |||
| 01/15/2009 | 50000 | 1 | |
| Vehicle is a 4wd model, equipped with electronically controlled transfer case. the control only works intermittently. several times i have been caught in a snowstorm and unable to use the 4wd. this is a serious safety issue. i had the control repaired once, but the problem quickly returned. i am told this is a very common problem with 4wd chevrolet and gmc trucks, for many model years. *tr | |||
| 02/05/2009 | 88000 | 1 | |
| The speedometer in my 2004 chevy suburban is not working properly. when traveling only 50 mph it reads 91 mph. can | |||
| 01/20/2009 | 1 | ||
| The speedometer does not always start at 0 sometimes it starts at 20mph sometimes at 30mph . when you start the vehicle it does this. also the oil gage is at 40 with the vehicle and goes over 80+ i'm scared to drive my vehicle. can you help me . *tr | |||
| 10/27/2008 | 147350 | 1 | |
| Speedometer erratic, stuck on 71mph. will not function, severe safety hazard and common to many other chevrolet owners. *tr | |||
| 08/25/2008 | 53000 | 1 | |
| Speedometer is erratic. *tr | |||
| 07/28/2008 | 85 | 1 | |
| 2004 suburban 85,000 miles - speedometer skipped under decel from 55 mph, inaccurate readings of 20, 40, 60 mph when stopped. speedometer now reads past 120 mph & is completely inoperative. apparently this is a rather common occurrence - a very costly instrument cluster repair does not mean the issue is corrected (it may reoccur). *tr | |||
| 01/07/2008 | 68000 | 1 | |
| I have been having problems on and off with speedometer for the last 4 or 5 months. thought it was a temperature related problem. today i called the dealer because it seems to be acting up more often. i was told it would be $500.00. then i found out that the warranty had been extended several years ago and i was never notified. i have spoke to haywood allen motor co. (5/28/08) and also chevrolet customer service and received sr #71-631086777 (5/8/08). still waiting for chevy dealer to call me back about extended coverage. *tr | |||
| 08/12/2007 | 54000 | 1 | 05/15/2004 |
| Tl*the contact owns a 2004 chevrolet suburban 1500. while towing a u-haul trailer at 75 mph, the vehicle completely shut off without warning. the vehicle coasted to the right lane and failed to restart in the neutral position. the vehicle had to be physically shut off in order to restart. the contact filed complaint number 71-547942923 with chevrolet. the current and failure mileages were 54,000. | |||
| 08/10/2006 | 50000 | 1 | 04/12/2004 |
| 2004 chevy suburban- speedometer and oil psi gauges read erratic. speedometer can read zero one minute and 120 another, very erratic. oil pressure gage reads 0-80 at any time. many documented cases but no recall on defective stepper motors. internet shows many repairs being made on theses clusters replacing defective stepper motors. dealer repair to replace defective cluster $400 *nm | |||
| 10/19/2004 | 39000 | 1 | 06/11/2004 |
| Speedometer failure. the speedometer goes from 0-120 in a matter of a few seconds and back down. i cannot tell how fast i am going. there are hundreds of similar incidences found on the internet. i haven't heard of any real issues, but i could see it happening if you were not with other traffic to verify your speed. | |||