Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - COLUMN | |||||
| 000235003N | 04/01/2008 | 10025148 | Clunking noise under hood and can be felt in steering wheel and/or steering column (replace upper intermediate steering shaft [i-shaft] assembly). *pe | 07/14/2008 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 04/08/2010 | 133600 | ||
| Transmission slippage; driver side mirror defects; head lamps & loose steering column. biggest issue is transmission. while driving on highway at 70 mph, transmission began slipping without any prior warning. situation was extremely dangerous as it was night-time driving with little or no opportunity to get vehicle off the interstate. other family vehicles have had the same issue with the transmission going out without warning. also, the driver side mirror goes out gradually, as the liquid that defrosts the mirror goes bad and leaks into the mirror. this mirror has already been replaced once, at the cost of $400+. this mirror is also a hazard as the driver is unable to use the mirror to adequate lane and traffic maneuvering. the steering column always seems to be loose. nothing has been done, as of today's date, to correct the transmission issue as it is a costly repair. | |||
| 09/01/2008 | 40000 | 1 | |
| We own a 2004 chevrolet suburban with approximately 50,000 current miles. we purchased the vehicle used at 20,000 miles. at some point after 36000 we started noticing a clunking in the steering column when we would turn the wheel. i an employed at a school and it has had to have this same problem repaired on 3 of it's 2004 chevrolet 1500 suburbans, each with just over the 36,000 warranty mileage. each cost about $370.00 to repair. *tr | |||
| 04/13/2008 | 32000 | 1 | |
| Bad knocking noise when turn steering wheel very scary no matter who or which direction you turn steering wheel there it is this horrible noise come on chevy this is a family car it should be safe is scary chevy don't be a ble to do something because is already at 75,000 and i have this problem since it was 23k miles what's going on with you chevy people. *tr | |||
| 01/01/2009 | 30000 | 1 | |
| I have a 2004 chevy suburban that has a bad vibration and clunking noise coming from the steering wheel. i have addressed this issue with the dealership and they state their is no recall, but i know of 4 people with chevy trucks with the same issue. i have also done some research online and found multiple people complaining of the same issue. i am not sure if left unfixed what might happen, but i really do not want to get in an accident and hurt myself or others. i only hope with your help we can find a solution to this problem with chevrolet vehicles. thank you. *tr | |||
| 07/15/2004 | 1 | ||
| Under warranty, brought car in for loose, vibrating steering wheel in 2004. dealership did something to make it quite but 3 months later it was doing it again. took it in again and they said to get the car greased. it only lasts a little while. so has to be repeatedly done. i'm afraid something is going to break. *tr | |||
| 08/01/2008 | 60000 | 1 | |
| Clunking noise in the steering column, dealer said it was the intermediate steering shaft, called chevrolet (they gave me a case #)since internet search exposed many others same problem. they have a tsb #000235003 about this and how to fix the problem. chevrolet wants me to pay a $99 diagnosis fee and they might help me with the problem. *tr | |||
| 04/22/2007 | 26000 | 1 | |
| Knocking noise while driving at slow speed seems to be coming from the steering system. my brother had a 2004 chevy also and it happened to his vehicle also. this has been going on for over a year. because the vehicle is not under the 36 k warranty the dealer will not repair this. i am sure this is occurring in other 2004 chevy suburbans. *tr | |||
| 01/29/2008 | 36000 | 1 | 05/29/2004 |
| Tl*the contact owns a 2004 chevrolet suburban 1500. the intermediate steering shaft began making noise when the wheel was turned left or right. the dealer stated that the steering shaft needed to be replaced and they made the replacement. the current mileage was 36,966 and failure mileage was 36,000. updated 02-12-08 *bf updated 02/12/08 *tr | |||
| STEERING - COLUMN | |||
| 04/15/2005 | 13000 | 1 | 08/10/2004 |
| The steering column u joint that connects to the steering box has loosened causing a clunking in the steering wheel. the u-joint has not failed as of this time, but a failure or binding could easily result in the loss of control of the vehicle. the dealerships are aware that there is a common problem with this part and offer a grease kit to remedy the problem. however, grease will not take the play out of a loose u-joint. this is a cover-up remedy to make the looseness less obvious. the dealership wants over $300 for a replacement part alone and claims it is a restricted part since it is part of the energy absorbing system in the event of a collision. the looseness was first noticeable with only 13000 miles on the vehicle. the problem has continued to worsen since first noticed. *jb | |||
| STEERING - GEAR BOX - SHAFT SECTOR | |||
| 06/01/2007 | 200 | ||
| Electrical components are not working. odometer, fuel gauge, oil gauge, battery gauge, temperature gauge do not work - the only gauge that does work is the speedometer. looking at all the complaints, i should assume the speedometer will be going out. the temperature gauge could be very dangerous - it reads 250 - 260 all the time. you do not know if your are running hot or not. the gas gauge needle is totally upset down - we have to go off our how many miles 'til we run out go gas screen to determine how much gas we have. i've replaced the power steering pump - $775, the chip for the gas pedal (when out - you could not go any faster than 10 miles per hour $800), the driver side leather seat started to wear down @ 40,000 miles - now has a tear in it, the steering column makes a knocking noise, the dash makes a popping noise when the air conditioner is on, front seem to wear down fast, etc. i could go on, but.......... it seems i got a lemon. this was a $47,000 sticker priced car - you would think you wouldn't have this many problems. there seems to be a lot of complaints on instrument panel problems - seems chev should look into this - dangerous. these are family - children vehicles!!! *tr | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 06/01/2007 | 200 | ||
| Electrical components are not working. odometer, fuel gauge, oil gauge, battery gauge, temperature gauge do not work - the only gauge that does work is the speedometer. looking at all the complaints, i should assume the speedometer will be going out. the temperature gauge could be very dangerous - it reads 250 - 260 all the time. you do not know if your are running hot or not. the gas gauge needle is totally upset down - we have to go off our how many miles 'til we run out go gas screen to determine how much gas we have. i've replaced the power steering pump - $775, the chip for the gas pedal (when out - you could not go any faster than 10 miles per hour $800), the driver side leather seat started to wear down @ 40,000 miles - now has a tear in it, the steering column makes a knocking noise, the dash makes a popping noise when the air conditioner is on, front seem to wear down fast, etc. i could go on, but.......... it seems i got a lemon. this was a $47,000 sticker priced car - you would think you wouldn't have this many problems. there seems to be a lot of complaints on instrument panel problems - seems chev should look into this - dangerous. these are family - children vehicles!!! *tr | |||