Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||||
| 040604088 | 03/01/2005 | 040604088A | 10014959 | Replacement of connector when replacing fuel tank module/fuel pump module. *tt | 05/12/2005 |
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| 3081 | 10010375 | Service engine soon light and p0300 when towing, cruising uphill or on hard acceleration. *tt | 11/17/2004 | ||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 08/15/1998 | 40195 | ||
| We still need our vehicle fixed!!! we got the runaround and were discouraged from pursuing the problem as the gm & gmpp customer service? employees kept trying to beat us down so we would give up. gm & gmpp employees have done their best to discourage us from purchasing another gm product. thank you, ian robins p.o. box 9904 glendale, ca 91226 vin #3gngk26j6wg132731 fixmysuburban@sbcglobal.net 87 total problems never fixed. summary of repairs (continued) 1)oil leaks14 times, never fixed 2)engine rough idle10 times never fixed 3)wind noise right front window6 times never fixed 4)cooling system leakst4 times 5)dome lightt4 times 6)steeringt4 times never fixed 7)tailgate carpett4 timesever fixed 8)door (left rear) glass rattle3 times never fixed 9)grab handles cover caps3 times never fixed 10)rear axle 3 times 11)suspension clunk (left front)3 times 12)air conditioning 2 times 13)battery2 times after warranty expired, was replaced by a better costco battery 14) door (right front) glass 2 times 15)fuel filter 2 times fixed for no reason 16) mirror 2 times 17)signal (right rear) 2 times never fixed 18) seat belt 2 times 19) seats 2 times 20) tailgate alignment2 times 21)transmission2 times 22)window strut (rear)2 times 23)wipers2 times 24)alternator output cable1 time 25)2 high switches1 time 26)axle leaks1 time 27brake system1 time 28)door (right rear) glass channelt1 time 29)fuel pumpt1 time 30) sun visor1 time history misfire (rough idle) warranty dispute 1)the vehicle was take to guy schmidt six (6) times for misfire (rough idle). 2)the vehicle never had diagnostic computer codes present. 3)by working, replacing parts and billing gmpp for services performed, guy schmidt confirmed and acknowledged that misfire (rough idle) was present. 4) after six (6) times at guy schmidt, i thought it would be a good idea to try community chevrolet since guy schmidt couldn?t repair the problem after six (6) attempts. | |||
| 05/07/2003 | |||
| The dealer refused to fix the vehicles recall! the parts were available. the consumer is concerned, he receive a recall notice a one month ago recall number#50112290 to replace fuel jumper harness. the first dealer graff chevrolet 972 263 2281 1405 east main street grand praire tx. second dealership : van chevrolet service manager frank south 35e carollton tx 972 389 6700. *nlm | |||
| 04/06/1998 | 1 | 01/05/1998 | |
| There is a coolant leak, the dealer could not locate the leak, the crankshaft was also leaking. *slc | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||
| 03/24/2000 | 32000 | 7 | 10/16/1999 |
| Transmission failure at 32000 miles - radiator replaced at 54000 - water pump- differential and transmission mounts replaced now driver side door will not open from inside and windshield wipers do not work . *jb | |||
| 12/12/2002 | 69000 | 3 | 05/09/1998 |
| The intake gasket fails after about 4 years of service. i am told that it is due to the poor design of the gaskets and the extended life anti-freeze used in the vehicle. the failure of the gasket allows anti-freeze to mix with the oil which can cause damage to the engine if not detected. this is a fairly common problem. i personally know of 3 failures of this gasket. the anti-freeze also degrades some fittings that go into the intake. | |||
| 10/01/1998 | 01/01/1998 | ||
| I had problems with the brakes once. they just filled up the brake fluid. 2nd time they replaced the master cylinder. i had problems with the electrical. they said it was the wiring harness at the engine.i had problems with the air conditioning . took it in two or three times for that. they replaced some switches . then had to take it in again and they replaced the rear airconditioner. we purchased this truck to pull a 20 ft trailer the trailer weighs 4200 lb. the suburban has a 3.73 differential and the trailering pkg. plus post traction or whatever thety call it now! we went on a vacation in nov. planning on being home the 1st of the year. our !st differential broke outside of frederick md. it was replaced. upon trying to return home the 2nd differential broke! it was replaced in louisville ky. continuning our venture home. the 3rd differential went out in mobile ala. they gave me a very difficult time. told me it was my fault. i was either going too fast of the trailer was too heavy. neither acusations were true! upon finally arriving home (almost) the 4th differential went out and replaced. i have lost all faith & trust in this vechicle. am scared to death to take it on the road. my husband is 67 years old and has dreamed of his retirement all his life. now we are stuck with a suburban we don't dare take on the road for fear of it breaking down again. chevrolet refused to do anything about it. the garage we purchased it from has been very nice. however, they also have been no help in this issue! any help you can give pertaining to chevrolet replacing my suburban wouyld be greatly appreciated. *ak | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - RADIATOR ASSEMBLY | |||
| 1 | 11/10/1997 | ||
| Thermostat failed. nlm | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 11/25/2003 | 78000 | 1 | 08/10/2000 |
| Hydraulic valve lifters in 7.4l engine came apart under normal driving at 78,000 mi. oil has been changed regularly since new. *ak | |||
| 09/30/2003 | 1 | 10/18/1997 | |
| Chevrolet service engine light is consistently on in the vehicle. dealership can't seem to give an honest answer as to what is the problem. *la | |||
| 04/06/1998 | 1 | 01/05/1998 | |
| There is a coolant leak, the dealer could not locate the leak, the crankshaft was also leaking. *slc | |||
| 11/01/1998 | 1 | ||
| Problem with brake failure from day one. 1st:original power steering pump that controls the brake pressure was replaced when pulley shaft broke. lost all power and braking ability when the pump shaft broke. no brakes no steering. 2nd: since initial purchase i have had panic brake failure. when brakes are required at panic stop, the brake pedal will go all the way down to the floor. brakes become inactive until pressure builds up and pedal regains original height. at that time the brakes will become active and start to slow the vehicle. this almost caused me to hit someone who jumped infront of my vehicle. swerved to avoid incident. have spoke to different dealers and all say that that is normal and nothing can be done. i have spoken to other suburban owners who also have experienced the same problem and also to nothing wrong. 3rd problem is with steering system is too loose. truck wanders at hwy speeds. must continually readjust steering back and forth. | |||
| 07/03/1998 | |||
| Coolant light comes on while driving, and when driving 200 miles or more the light comes on again. dealer replaced the engine because anti-freeze got into the engine through a head gasket. *ak | |||
| 01/27/1998 | 1 | 01/04/1993 | |
| Oil plug failed causing oil to leak. | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||
| 01/02/2001 | 2 | 11/01/1997 | |
| Wires keep getting cut by the car harness, why are the wires located in the harness? this is getting dangerous driving without brake lights is a hazard. the fuel line / pump has never worked correctly, and who ever heard of a transmission going out at 50,000 miles. please note i have never towed anything with this car and i am a very careful female driver without any accidents or speeding tickets, oil is changed every 3,000 miles, all highway driving. please help! this car is a disaster and a hazard. the leaking fuel line could have killed me, no brake lights...obvious issue. thank you! liz zimmer. | |||
| 10/01/1998 | 01/01/1998 | ||
| I had problems with the brakes once. they just filled up the brake fluid. 2nd time they replaced the master cylinder. i had problems with the electrical. they said it was the wiring harness at the engine.i had problems with the air conditioning . took it in two or three times for that. they replaced some switches . then had to take it in again and they replaced the rear airconditioner. we purchased this truck to pull a 20 ft trailer the trailer weighs 4200 lb. the suburban has a 3.73 differential and the trailering pkg. plus post traction or whatever thety call it now! we went on a vacation in nov. planning on being home the 1st of the year. our !st differential broke outside of frederick md. it was replaced. upon trying to return home the 2nd differential broke! it was replaced in louisville ky. continuning our venture home. the 3rd differential went out in mobile ala. they gave me a very difficult time. told me it was my fault. i was either going too fast of the trailer was too heavy. neither acusations were true! upon finally arriving home (almost) the 4th differential went out and replaced. i have lost all faith & trust in this vechicle. am scared to death to take it on the road. my husband is 67 years old and has dreamed of his retirement all his life. now we are stuck with a suburban we don't dare take on the road for fear of it breaking down again. chevrolet refused to do anything about it. the garage we purchased it from has been very nice. however, they also have been no help in this issue! any help you can give pertaining to chevrolet replacing my suburban wouyld be greatly appreciated. *ak | |||
| 09/12/1998 | 1 | 10/01/1997 | |
| Car stall in traffic, it would not turn or brake until the engine was turned off and restarted. | |||
| 04/10/1998 | 1 | 01/04/1993 | |
| Engine failed. | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 1 | 11/10/1997 | ||
| The air pump diverter valves failed. nlm | |||
| 10/10/2000 | 1 | 01/01/1999 | |
| No summary listed for above vehicle. *ak | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||
| 1 | 11/10/1997 | ||
| Oxygen sensors clogged. nlm | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - CATALYTIC CONVERTOR | |||
| 2 | 02/01/1998 | ||
| Weld on heat shield. | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - MANIFOLD/HEADER/MUFFLER/TAIL PIPE | |||
| 07/11/2001 | 1 | 12/01/1997 | |
| The first reported item: shoulder belt anchors, 3 of the shoulder anchors have come loss, the first came completely off, after noticing, i regularly check and tighten. there appears to be no mechanical locking device to keep this from repeating. the second item reported is the exhaust leak. the dealer repeatedly has fixed the same leak, it fills the vehicle with fumes and is dangerous. i finally replaced the exhaust manifolds at my expense to make the vehicle safe. the failed component was always the exhaust manifold to y pipe gaskets. the third could have been disasterous, the throttle cable failed leaving the vehicle stuck at full throttle.*ak | |||