Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 08089-B | 11/01/2008 | 08089-C | 10027804 | General motors corp: special coverage adjustment; analog onstar deactivation. *pe updated 2/17/09. *pe | 02/09/2009 |
| 02038 | 01/01/2004 | 10006946 | Diagnostic trouble code b1000. *mr | 05/20/2004 | |
| 00149D | 01/01/2004 | 00149C | 10005439 | Malfunction indicator lamp on with a p0300 set and a misfire. various models including 1996 - 1999 p32 models. sit bulletin 1416475. *tt | 02/27/2004 |
| 00149C | 11/18/2003 | 10004223 | Malfunction indicator lamp on with a p0300 set and a misfire. various models including the 1996-1999 p32 and the 1996-2002 gmc c/k truck. *tt | 11/21/2003 | |
| 030525002 | 03/01/2003 | 10001265 | Intermittent traction off lamp illuminated and diagnostic trouble code c0287 set. *tt | 04/25/2003 | |
| 010856002A | 06/01/2001 | 010856002 | 623100 | Some vehicles may exhibit a security lamp illuminated on the instrument panel, engine stall, no start condition, and diagnostic trouble code b2960. *tt | 10/26/2001 |
| ELECTRICAL SYSTEM - IGNITION - MODULE | |||||
| 020604005 | 02/01/2002 | 629487 | Subject regarding revised diagnostic trouble code p1221 servic emanual udpate. *tt | 04/02/2002 | |
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| 08089-B | 11/01/2008 | 08089-C | 10027804 | General motors corp: special coverage adjustment; analog onstar deactivation. *pe updated 2/17/09. *pe | 02/09/2009 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 07/13/2011 | 115000 | ||
| Tl-the contact owns a 2001 chevrolet suburban. the contact stated that while driving 55 mph, the lights on the instrument panel stopped illuminating. the vehicle was taken to the dealer. the dealer stated that the instrument panel needed to be repaired. the vehicle was not repaired. the manufacturer was contacted and offered no assistance. the failure mileage was 115,000 and the current mileage was 145,000. sm. | |||
| 07/13/2011 | 115000 | ||
| Tl- the contact owns a 2001 chevrolet suburban. the contact stated while driving 55 mph the light on the instrument panel went out. the vehicle was taken to the dealer. the dealer stated that the instrument panel needed to be repaired. the vehicle was not repaired. the manufacturer was contacted and they stated there was not they could do about it. the failure mileage was 115,000 and the current mileage was 145,000.jp | |||
| 06/12/2011 | 190000 | ||
| Tl- the contact owns a 2001 chevrolet suburban. the contact stated that he noticed smoke emitting from under the hood and after opening the driver side door, he realized that the driver heated seat had caught on fire. the fire department was contacted who filed a report. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who did not offered any assistance and file a report. the vehicle was not repaired. the failure and current mileage was 190,000. kmj | |||
| 06/12/2011 | 190000 | ||
| Tl- the contact owns a 2001 chevrolet suburban. the contact stated that he noticed that smoke was emitted from underneath the hood and after opening the driver side door he realized that the driver heated seat had caught on fire. the fire department was contacted who filed a report. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who did not offered any assistance and file a report. the vehicle was not repaired. the failure and current mileage was 190,000. pm | |||
| 10/01/2010 | 143000 | ||
| First incident: veh. would crank but not start. turned out to be fuel delivery fuse. replaced, and ran fine for several weeks. second incident: driving at approx. 55 mph, vehicle lost power, started sputtering as if out of gas although it was 1/4 full. unable to exceed 25 mph due to little/no power. was towed to autoparts store, cleared codes, veh ran fine for about 2 days, then lost power. towed home. looked up info on internet, found recalls for fuel pump. called local chevy dealership, inquired about recall, was told that recall was only on half-ton suburbans and since mine is 3/4 ton, it was not covered by recall. i replaced fuel module myself and discovered the covering of the wires inside the fuel module assembly had melted, allowing the bare wires to rub against each other, shorting out the fuel delivery system (which likely caused the blown fuse to begin with). i am very upset that my suburban is not covered by the recall, even though it is virtually the same system as what is in the the 1/2 ton suburbans, and the same problem exists (as evidenced by not only my own experience, but many others' experiences as well). i am extremely disturbed that under the right circumstances, fuel vapors, plus spark of bare wires touching, could ignite, causing fire and/or explosion. possibly with my family of six in the vehicle. | |||
| 11/12/2005 | 142500 | 1 | |
| We noticed that the driver's side mirror of my wife's 2001 tahoe appeared to have a melted place on the bottom of the plastic housing. there was a green/yellow circle in the center of the mirror where it appeared to have gotten to hot. i removed the mirror which was connected by four wires. two wires went to the heating element and the other two controlled the automatic dimming feature. on the inside of the dimming feature wires there appeared to be black residue. you could clearly see that the molded plastic on the back of the mirror had melted along the outside edge (digital pictures available if needed). i called the dealer and ordered a mirror that only had the heated feature without the dimming effect. i installed this on the logic that i could leave the defective wires disabled. so far everything seems to be working just fine. the price of the replacement was $35.00 (heater only) and if i had ordered the dimming feature with it ($267.00) which i think is ridiculous. even though i was out the expense and time spent fixing the mirror my hope is that you can research this and possibly keep someone else's vehicle from the potential of burning up or worse yet burning up in there garage and catching there house on fire. *jb | |||
| 02/11/2005 | 80000 | 1 | 10/10/2004 |
| Heated power mirrors with dimming feature has a liquid inside that has turned dirty brown restricting sight rearward. the power switch adjusting the rearview mirrors inop. cd player inop. sunroof inop. sunroof gets stuck inside its rails in open position. unable to open or close. engine leaves polls of oil inside my garage approx 1qt. pr 1000 miles. just had a catastrophic transmission failure with a very close call accident, loosing 3rd and 4th gear requiring complete rebuild of transmission, drive axle leaking oil. and of course all this happens just out of warranty. this car today costs $ 50,000.- with this trim package. has only 81000 on odometer. gm this is not good enough, shape up or ship out. this is my 3rd lemon from gm. do they not make cars that'll last past warranties any more?? *jb | |||
| 05/17/2001 | 4368 | 13 | 01/08/2001 |
| While driving or idling the electrical system shut down intermittently and caused the vehicle to stall. the vehicle was taken to the dealer, and the dealer replaced the electrical system, but the problem recurred. the dealer still was unable to determine the cause of the problem. *ak the rear floor plastic plate had broken, the left rear window motor was inoperative up and down, the driver's side seat was coming apart by the door, seat track had broken, the right front seat belt shoulder strap sometimes tightened up, there was noise in the rear end had a harmonic vibration, the right second window would not go down, the passenger side seat belt in the front locked up right front retractor locked, the rear passenger side door squeaks really bad, the molding for the rubber coming off, and passenger side front light had come out. *sc | |||
| 02/10/2004 | 49730 | 2 | 04/21/2001 |
| Battery warning light comes on, vehicle engine dies. can be restarted in a few seconds. has happened 2 times in 3 months.dealer didnt rectify problem,they are puzzled. | |||
| 10/03/2003 | 31518 | 2 | 11/27/2000 |
| We have a 2001 chevrolet suburban. starting in september 2003, when the gas level got to 1/2, the gas gauge would drop to empty and the low fuel light would go on, then the light would go off and the gas gauge would go back to 1/2. this happened intermittently. the vehicle was taken to the dealership october 20, 2003. they said they tested, inspected and returned the vehicle to me on october 22, 2003. they said they could not find anything wrong and could not get it to fail again. on october 26, 2003, the same thing happened only the vehicle shut down without warning. it could not be re-started and the vehicle had to be towed to a dealership, there they replaced pcmb fuse blown and fuel system circuit had a short to ground, found wires at module burned. they replaced fuel module, fuel pump relay and fuses. on january 12, 2004, the vehicle again shut-down without any warning. it restarted in about 20 minutes. i took the vehicle to the dealership and they have been driving it for about four weeks, but can find nothing wrong with it and it has not shut down again. they have not done anything to fix it as the problem is intermittent and the problem of shutting down could not be replicated. they can find no specific cause. the dealership wants me to pick up the vehicle tomorrow, february 12, 2004. there is no advance warning when the vehicle shuts down causing loss of power to brakes, steering and all other components. this is a potentially disastrous problem, a very serious safety issue and could be life threatening.*ak | |||
| 01/19/2004 | 1 | 09/29/2000 | |
| Electrical: if key is turned to accessory; after approximately 10 minutes the battery is drained and car will not start. this has been going on for 3 years even with a new battery replacement. also, frequently the clock display will be on the wrong time and lights flicker when using the power windows.*ak | |||
| 03/20/2003 | 26500 | 20 | 08/03/2001 |
| Starting about three weeks ago, our 2001 suburban would shut down without warning. it could be re-started. this happened 15 - 20 times during these three weeks. it has been in and out of the dealership during this period and the problem could be replicated at the dealership on occasion. as of now there is no cure and work continues. it's believed to be electrical in nature. to this point, the wiring from the key-switch to the computer has been bypassed, the on-board computer has been replaced, the ignition module has been replaced. the problem persists, with a potentially disastrous out come. *jb | |||
| 03/20/2003 | 27000 | 20 | 08/01/2001 |
| We own a 2001 chevrolet suburban. beginning about three weeks ago the engine would shut off without warning. this has happened many times. the vehicle has been in the dealers shop nearly constantly for three weeks and they can find no specific cause or a cure for the problem. | |||
| ELECTRICAL SYSTEM - BATTERY - CABLES | |||
| 09/14/2003 | 6 | 09/17/2000 | |
| Battery connection cables-cables wiggle loose and car cannot be started. this has occurred numerous times in the past 4 months. the dealership states that they know this is a problem however, they say there is no way to fix it. | |||
| ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS | |||
| 10/19/2004 | 52000 | 3 | 12/01/2001 |
| Dt: the consumer owns a 2001 chevrolet suburban. in october 2004 the vehicle quit. a fuse was replaced at a cost of $137.75. this amount included the towing fee. on 12-07-04, the vehicle experienced the same problem. the consumer had to pay $306.00 to have another fuse replaced. this included diagnostic fees. on 12-14-04, the same problem occurred and the dealer replaced the fuel pump at a cost of $567.55. the contact received recall campaign# 05v155000 concerning the fuel pump about three-four months ago. the dealer and general motors refused to reimburse the consumer for the aforementioned work performed because the recall hadn't occurred. the recall stated that the consumer would be notified on 10-19-05 because the parts were available. the consumer thought that this was a very unusual amount of time for him to wait for reimbursement. *ak (11/22/05) *sc | |||
| 03/02/2005 | 55890 | 5 | |
| Vehicle stalled on 4 lane highway----fuses blown- almost caused accident---has stalled several times- not repaired-still stalling and blowing fuses.*ak | |||
| 07/28/2004 | 32000 | 15 | |
| Vehicle shut down while consumer was driving. the ecm fuse blew out and popped out. consumer replaced the ecm fuse, and the vehicle started. dealer did not know what caused the problem. these occurrences happened several times in any given day. the manufacturer stated there were no similar complaints.*ak | |||
| 02/28/2004 | 2 | ||
| While driving at high speeds (65 mph), the electrical system shuts down without warning. lost of engine power, power steering, power brakes,etc. this has happened twice in 6 months. the problem is the ecm-b fuse blowing. the dealer says that everything checks out and that it is a random problem. i can't imagine putting my wife and four kids in a car that shuts off with no warning. *jb | |||
| 05/12/2003 | 36800 | 1 | 10/05/2001 |
| Vehicle lost all power at highway speed. *ak | |||
| ELECTRICAL SYSTEM - IGNITION | |||
| 34700 | 1 | ||
| Vehicle stalled in the middle of a turn when driving 20-25 mph in a residential area.*ak | |||
| ELECTRICAL SYSTEM - IGNITION - MODULE | |||
| 07/22/2001 | 1 | 11/01/2000 | |
| Driving down the highway at 70 mph the vehicle ceased to operate. luckily we were on a straight-away and able to coast to a stop on the shoulder. however our routes usually take us through the mountains and when the vehicle lost all control,ie; no brakes no steering, at any posted speed limit that could be dangerous.the dealer informs me that the main computer went out. there was absolutely no warning what so ever. the component just failed. the dealer advises me that the replacement part is of the same grade no updates for this part exist. this is not a comforting thought.*ak | |||
| ELECTRICAL SYSTEM - WIRING | |||
| 08/03/2004 | 79000 | 1 | |
| Wiring to fuel pump inside of gas tank getting hot enough to melt wire insulation and plastic connector resulting in gas leak at fuel pump module. had replace fuel pump module, but its my concern that a fire could be caused by overheated wires inside of fuel tank. *jb | |||
| 07/31/2004 | 60000 | 1 | 05/01/2001 |
| Fuel pump wiring melted inside gas tank and caused vehicle to stall at highway speed in heavy traffic. power steering and power brakes were lost making it difficult to control vehicle and safely get to the shoulder. mechanic who replaced the pump owns an older suburban and had his fuel pump fail multiple times until he replaced it with an aftermarket pump. *jb | |||
| ELECTRICAL SYSTEM - WIRING - FRONT UNDERHOOD | |||
| 02/01/2005 | 41000 | 5 | 05/26/2001 |
| 2001 chevy suburban 1500 electrical from time i bought vehicle radio would reset time to 1:00 (default) for no reason. dealer replaced radio and problem persisted. now the radio works some of the time mostly not at all, and the cd player works some of the time. lights dim often when driving, obviously more noticeable at night and long trips. we had the alternator checked to be sure we didn't get stranded and it was fine. last week, the low beam lights started working some of the time. when you switch from high to low beams you have no beams, next time you might have low beam. the seat adjustment for person one and two, has lost its memory on a couple occasions so chevy replace that. i am concerned that this is and electrical problem and going to turn into a fire hazard. i feel like chevy is only replacing what they can and not really finding the source of the problem. they have not been willing to look into far enough to resolve the real issue. *jb | |||
| 05/10/2001 | 4 | 01/01/2001 | |
| The electrical center would shutdown the total electrical system to the car. the first two time occured while the car was parked. but was indicated by the radio had lost power which locked the anti-thieft system. the last time was while driving the car at 45 mile per-hour. the car engine stopped running. the engine did restart after stopping. | |||
| ELECTRICAL SYSTEM - WIRING - INTERIOR/UNDER DASH | |||
| 01/01/2003 | 20 | 11/15/2001 | |
| We bought a 2001 chevy suburban , brand new. since we owned it, the air conditioner motor failed the first month, front left shock pops when turning, driver's seat warmer doesn't work (possible faulty switch), the 5.3 liter engine knocks and pings like crazy even when using 93 octane fuel on a steady basis. the front passenger seat was found to have cracked seat rails but dealer had no replacement rails, have to order them. gas gauge doesn't read right (when on the red line it still has 6 gallons in the tank or 20% fuel left) the thing is a piece of crap! gm didn't give a darn either. if you call to complain you get the run around. this is their top of the line passenger truck (suburban lt) and definitely not something they should be proud of. i definitely will not buy another, my parents just bought a new ford expedition since they saw all the crap breaking on this thing. other friends have also not gm after seeing first hand my brand new lemon. another friend of mine is on his 3rd replacement motor for his camaro window. he bought ac delco motors each time and they all stopped working within one year. all of these products, including my suburban are being made in mexico i just found out. i think that they must have a big problem with quality control down there or their sampling size is nil. well i hope gm has made a bundle of profits off nafta because they've definitely lost at least 7 sales that i know of due to my $40,000 piece of crap. i wouldn't recommend this car to anyone. i have heard of others complaining of the same pings/knocks in their 5.3 liter gm engines. does anyone know of a class action lawsuit regarding this? oh and the emergency brake is way too loose. | |||