Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SEATS | |||||
| 050850012 | 10/01/2005 | 10017764 | Unwanted/loose seat movement. *tt | 11/29/2005 | |
| 510 | 10/01/2003 | 10016226 | Repairing napped fabric-seats may have been upholstered in napped fabrics with dorchester on the bolster and honeycomb on the insert. *sc | 09/02/2005 | |
| 3025 | 01/01/2004 | 10008794 | Repairing cloth seats with napped fabric. *mj | 08/23/2004 | |
| 010850005 | 05/01/2001 | 622990 | Some customers may comment that the second row folding seat on the passenger (40%) side of the vehicle will not unlock and slide forward to allow for easier access to the third row seat or cargo area. *tt | 10/25/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 05/17/2001 | 4368 | 13 | 01/08/2001 |
| While driving or idling the electrical system shut down intermittently and caused the vehicle to stall. the vehicle was taken to the dealer, and the dealer replaced the electrical system, but the problem recurred. the dealer still was unable to determine the cause of the problem. *ak the rear floor plastic plate had broken, the left rear window motor was inoperative up and down, the driver's side seat was coming apart by the door, seat track had broken, the right front seat belt shoulder strap sometimes tightened up, there was noise in the rear end had a harmonic vibration, the right second window would not go down, the passenger side seat belt in the front locked up right front retractor locked, the rear passenger side door squeaks really bad, the molding for the rubber coming off, and passenger side front light had come out. *sc | |||
| 04/09/2001 | 3000 | 1 | 03/09/2001 |
| Oil consumption, steering column, side door panels, rear-end, seats cracking, front popping noise, steers to right constantly. this has been an ongoing thing since we bought the vehicle new in 2001. we have complained to the consumer reporting agency here in n.c. and also talked to the dealer and manufacture on numerous occasions. dealer said they have had several vehicles with oil consumption that they have traded because of it and they just kept telling us it is within manufacture limits. they have tried to fix the oil problem but with no success. also the steering has been broken down twice because of its problem. the door panels are still not fixed after 2 tries. the rear-end has been worked on 2 times because of differential fluid, the steering wheel still scrubs when turning to the right and the driver's seat is starting to crack. the consumer people in raleigh will not help us after we filled the complaint, they wrote us and told us to hire a lawyer and the manufacture only offered us a $1000.00 owner/loyalty certificate towards a new vehicle. what is our next step without hiring an attorney? *jb | |||
| 01/01/2003 | 20 | 11/15/2001 | |
| We bought a 2001 chevy suburban , brand new. since we owned it, the air conditioner motor failed the first month, front left shock pops when turning, driver's seat warmer doesn't work (possible faulty switch), the 5.3 liter engine knocks and pings like crazy even when using 93 octane fuel on a steady basis. the front passenger seat was found to have cracked seat rails but dealer had no replacement rails, have to order them. gas gauge doesn't read right (when on the red line it still has 6 gallons in the tank or 20% fuel left) the thing is a piece of crap! gm didn't give a darn either. if you call to complain you get the run around. this is their top of the line passenger truck (suburban lt) and definitely not something they should be proud of. i definitely will not buy another, my parents just bought a new ford expedition since they saw all the crap breaking on this thing. other friends have also not gm after seeing first hand my brand new lemon. another friend of mine is on his 3rd replacement motor for his camaro window. he bought ac delco motors each time and they all stopped working within one year. all of these products, including my suburban are being made in mexico i just found out. i think that they must have a big problem with quality control down there or their sampling size is nil. well i hope gm has made a bundle of profits off nafta because they've definitely lost at least 7 sales that i know of due to my $40,000 piece of crap. i wouldn't recommend this car to anyone. i have heard of others complaining of the same pings/knocks in their 5.3 liter gm engines. does anyone know of a class action lawsuit regarding this? oh and the emergency brake is way too loose. | |||
| 05/02/2001 | 2 | 05/01/2001 | |
| # 1. the day after i first puchased and picked up my vehicle it smoke us out of the parking garage on our vacation in oceanside, ca. #2 the brakes were very spongy and not anything like the one i demoed when i found this vehicle. i almost had an accident on route to oceanside. the last two trips in this has not been fixed and i had to rent a car again. # 3 about the 3 rd. day into our new vehicle i noticed the parking brake wouldn,t always hold the vehicle, even after putting it in gear, with the brake fully applied it would fail but not all the time. # 4 after reporting the smoking problem, (still on-going) i had a no oil pressure warning and notice the gage didn't respond for about 10 seconds after starting the engine, then i had pressure but a constant low oil warning kept appearing on the message center. this is when it only had 1400 miles on it. i noticed some oil spots forming where i parked, i crawled under near the right rear side of the motor to find oil dripping from the engine and off the suspension near the engine. its now been in 3 times for smoking, leaks and various other engine noises (lifters, right bank). # 5 the vehicle has pulled to the right since new. i called them, they said wait till you get a few miles on it so everything breaks in. wrong answer. i checked the tire pressure. it was uneven on all tires, mind you they were supposed to check this before i purchased the vehicle. average psi 30, should be 40-44psi cold. it helped but still pulled to the right. at 5000 miles i personally rotated the tires, this still didn't fix it. upon bringing it in for all the formentioned and last problem which by the way required renting a car twice they finally took a look at it and know it pulls to the left and the steering wheel is no longer level. # 6 the right bucket seat won't lock in at the hinge point properly. they said there was a fix coming for the engine and the seat from the factory but as of yet nothing from chevy or the dealership.*ak | |||
| 07/01/2001 | |||
| Driver's side, second row seat does not hold any brand/style child safety seat. dealer's service center has confirmed this problem, denies any defect.*ak | |||
| SEATS - FRONT ASSEMBLY - HEAD RESTRAINT | |||
| 09/20/2001 | 1 | ||
| Rear seat headrest cannot be removed to allow rear seat to fold down without moving front seat forward. moving the front seat forward to allow the rear seat to fold down to maximize cargo area creates an unsafe driving position. owners manual depicts headrest releases that would correct this unsafe condition. these were not supplied with this vehicle. manufacturer refused to correct design defect. *ak | |||
| SEATS - FRONT ASSEMBLY - SEAT HEATER/COOLER | |||
| 01/01/2003 | 20 | 11/15/2001 | |
| We bought a 2001 chevy suburban , brand new. since we owned it, the air conditioner motor failed the first month, front left shock pops when turning, driver's seat warmer doesn't work (possible faulty switch), the 5.3 liter engine knocks and pings like crazy even when using 93 octane fuel on a steady basis. the front passenger seat was found to have cracked seat rails but dealer had no replacement rails, have to order them. gas gauge doesn't read right (when on the red line it still has 6 gallons in the tank or 20% fuel left) the thing is a piece of crap! gm didn't give a darn either. if you call to complain you get the run around. this is their top of the line passenger truck (suburban lt) and definitely not something they should be proud of. i definitely will not buy another, my parents just bought a new ford expedition since they saw all the crap breaking on this thing. other friends have also not gm after seeing first hand my brand new lemon. another friend of mine is on his 3rd replacement motor for his camaro window. he bought ac delco motors each time and they all stopped working within one year. all of these products, including my suburban are being made in mexico i just found out. i think that they must have a big problem with quality control down there or their sampling size is nil. well i hope gm has made a bundle of profits off nafta because they've definitely lost at least 7 sales that i know of due to my $40,000 piece of crap. i wouldn't recommend this car to anyone. i have heard of others complaining of the same pings/knocks in their 5.3 liter gm engines. does anyone know of a class action lawsuit regarding this? oh and the emergency brake is way too loose. | |||