Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| SB-10-02-33-001 | 06/01/2010 | 10036545 | Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. do not replace entire steering gear for pitman seal leak. technicians have been replacing entire steering gears due to not being able to | 03/28/2011 | |
| 0502118001 | 01/01/2005 | 10013457 | Quadrasteer intermittent service 4-wheel steer message. *tt | 04/19/2005 | |
| 030236002 | 08/01/2003 | 10012577 | Revised steering wheel position sensor or steering shaft lower bearing replacement procedure and steering wheel position sensor centering procedure. *eh | 03/07/2005 | |
| 000235003 | 02/01/2007 | 000235003M | 10012089 | Clunking noise under hood and can be felt in steering wheel. *eh updated *eh updated. *kb | 02/11/2005 |
| 000235003E | 08/01/2004 | 000235003F | 10011223 | Clunking noise under hood and can be felt in steering wheel. this bulletin replaces previous bulletin 00-02-35-003e. *tt | 01/11/2005 |
| 3243 | 3118J | 10010873 | Pop/clunk/click noise on right or left turns. *eh | 12/15/2004 | |
| 01634A | 01/01/2004 | 10007276 | Supplement to 00-02-35-003d - clunking noise under hood and can be felt in the steering wheel. *tt | 06/09/2004 | |
| 01634 | 01/01/2004 | 10007231 | Intermediate steering shaft service kit. service vme. *tt | 06/04/2004 | |
| 00537C | 01/01/2004 | 00537B | 10005488 | Quadrasteer parts restriction. available parts. service vme. sit bulletin 1403216. *tt | 03/01/2004 |
| 030235006 | 12/01/2004 | 10005165 | Revised steering wheel replacement procedure. *tt | 02/10/2004 | |
| 000235003C | 04/01/2004 | 000235003D | 10004716 | Clunking noise under hood and can be felt in the steering wheel. *tt | 01/02/2004 |
| 000235003B | 01/01/2003 | 000235003A | 10000950 | Clunking noise under hood and can be felt in the steering wheel. *tt | 04/04/2003 |
| 000235003G | 04/01/2005 | 000235003H | 628884 | Concerns that clunk noise can be heard coming from under the hood also felt in the steering wheel. *tt updated *eh gm administrative message. *tt | 03/21/2002 |
| 010232007 | 09/01/2001 | 623883 | Some customer may comment on a whining-type noise that is audible inthe vehicle's passenger compartment. *tt | 10/31/2001 | |
| STEERING - GEAR BOX - SHAFT PITMAN | |||||
| SB-10-02-33-001 | 06/01/2010 | 10036545 | Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. do not replace entire steering gear for pitman seal leak. technicians have been replacing entire steering gears due to not being able to | 03/28/2011 | |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| 3386 | 3386C | 10013533 | Lack of steering assist or shudder during parking lot type maneuvers. *tt | 04/21/2005 | |
| STEERING - LINKAGES - ARM - IDLER AND ATTACHMENT | |||||
| 3499 | 3499A | 10014899 | Steering idler arm inspection procedure. *tt | 05/11/2005 | |
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||||
| 030234001A | 10/01/2003 | 030234001 | 10004766 | Inner tie rod released for service. *tt | 01/06/2004 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | ||||||
| EA04012 | GENERAL MOTORS CORP. | 04/30/2004 | 02/28/2005 | HYDRAULIC PUMP FAILRES | 05V005000 | |
| Gm is conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 05/30/2012 | 128000 | ||
| Tl- the contact owns a 2002 chevrolet suburban. the contact stated that a toddler was able to insert and turn the key in the ignition to the accessory position. the child was also able to shift the gear shift selector without engaging the brakes, and the vehicle began to roll away. the vehicle jumped a retaining wall and crashed into a tree. there were no injuries reported. the vehicle was taken to a personal mechanic who could not determine the failure. the manufacturer was notified and advised the contact that the vehicle could be shifted without engaging the brakes for towing purposes. the contact was advised not to leave the keys near children. the failure and current mileages were 128,000. kmj | |||
| 05/30/2012 | 128000 | ||
| Tl- the contact owns a 2002 chevrolet suburban. the contact stated that her 2 year old got into the driver seat and turned the key to the accessory position and then put the car into gear without having to engage the brake. the vehicle then began to drift, jumped a retaining wall and crashed into a tree. the contact felt this function was a safety hazard. the vehicle was taken to a personal mechanic who did not know the vehicle had that function. the manufacturer was notified and stated the vehicle has that function for towing purposes and the contact should keep her keys away from her children. the failure and current mileages were 128,000. dt | |||
| 10/01/2010 | |||
| Pulsating at braking, longer than neccesary to come to complete stop at low speed , extreme rust to undercarriage, suspension, and brake parts. | |||
| 08/29/2007 | 74000 | 1 | 02/01/2005 |
| Tl*the contact owns a 2002 chevrolet suburban. while backing out of the driveway at less than 5 mph, the steering wheel locked. the contact called the dealer and was advised to have the vehicle towed to the shop. he stated that the failure was not the power steering because he could not turn the wheel at all to drive the vehicle. the current and failure mileages were 74,000. | |||
| 04/01/2006 | 40000 | 2 | 01/01/2002 |
| Tl*the contact owns a 2002 chevrolet suburban. the contact heard a knocking sound coming from the wheels when the front wheels were turned. she stated that the cause of failure may be the upper intermediate steering shaft. the dealer and manufacturer stated that she would have to pay $275 for the repair. the dealer did not have any recalls for the failure. the contact feels that there should be a recall due to the many repairs related to the wheel failure. she stated that a running board light is dim on the front left side of her vehicle, which she has noticed on many suburbans. the current mileage is 65,000 and failure mileage was 40,000. updated 02-01-08. *kb | |||
| 08/09/2005 | 1 | 06/15/2002 | |
| I have a 2002 chevrolet suburban, 1500 lt, 4wd. the suburban was serviced routinely at the dealer and had 69,000 miles. the shaft in the power steering pump broke causing complete and total loss of steering control. fortunately this happened off of the main roadway and at low speed, but caused a complete loss of steering ability. if this had happened on the highway at high speed, the events could have been fatal. *jb | |||
| 09/20/2004 | 40000 | 6 | 08/01/2003 |
| The truck had an ongoing problem with a clanging noise in the steering column, mostly when the steering wheel was turned. consumer was afraid that it may cause a steering component to break, resulting in loss of steering, and could cause an accident. a service representative was contacted by phone and informed of the noise, to which he replied that there wasn't any recalls, and the noise was not dangerous/serious. *ak the dealers tech indicated that the intermediate shaft was the cause of the problem. *nm | |||
| 05/02/2002 | 8 | 05/01/2002 | |
| While driving vehicle completely shut down. consumer had to wait for about 15 minutes before starting it again. consumer stated that he had this problem since purchasing the vehicle. it stalled intermittently. consumer had the fuel pump replaced a total of five times. also, fuel filter'; return true; onmouseout=window.status=''; return true;>fuel filter'; return true; onmouseout=window.status=''; return true;>fuel filter'; return true; onmouseout=window.status=''; return true;>fuel filter'; return true; onmouseout=window.status=''; return true;>fuel filter'; return true; onmouseout=window.status=''; return true;>fuel filter had to be replaced several times. *ak the consumer stated that onstar called the problem code red. consumer was told not to drive the vehicle. at 70 mph the vehicle would surge and lurch. the consumer stated that a clunking noise is heard when turning tight corners. *tc | |||
| 05/28/2003 | 1 | 10/10/2001 | |
| The dealership did not technically inspect my truck that is they just looked at it according to the write up person. *jb | |||
| 03/20/2003 | 9800 | 4 | 08/27/2002 |
| Popping noise and clinking felt in steering and excessive play. it is harder to turn to the right-literally you feel the wheel going around much further than if turning to the left, although it does not need an alignment. i took the vehicle to the dealer where they replaced the bushings and fixed lower clearance arms (which had excessive clearance). picked it up and felt the same clinking and heard the noise again!! i returned it and the service manager took a test drive-he only had to turn out of the parking lot and he knew something was wrong. they replaced the steering shaft. after driving for a few days, i once again felt the same sensation and noise-not as bad as before but still there. steering has a lot of play in it-i can rock it back and forth and it doesn't move the vehicle. if you go over any bump in the road you feel the clinking in the steering. it has once again been taken to the dealer for repairs. i also have problems stopping at around 20-30 miles per hour, especially over bumps-it does not feel like it will stop-brake pedal seems to go to the floor-i have to release it and press again-i have had several close calls. i reported this and the service dept. told me this is how abs works-i don't think so. there are too many complaints on this site of the same problem. this vehicle has 10,000 miles on it. *jb | |||
| 08/22/2002 | |||
| Consumer states that has been on front collision. please add more details. dealer was not contacted. ts | |||
| STEERING - COLUMN | |||
| 11/26/2003 | 2 | ||
| Without warning the vehicle steering wheel and brakes locked up while driving down a hill. the consumer down shifted and was able to pull off the road. the consumer had the vehicle towed to the dealership who was able to duplicate the problem. please provide further details. *ph | |||
| 1 | |||
| The steering column is off center to the right, which means if the air bag is needed it will not protect the body in the center. petition sent to exec sect.... consumer purchased a 2002 chevy tahoe and a 2002 chevy suburban. both vehicles steering column was off center. the consumer's mother drove the suburban and when she took it back to the dealership, she sat in four other suburban's. three out of the four were worse than her vehicle. the fourth one was off center to the left. another family member leased a trailblazer and that vehicle is fine. the consumer leased three other chevy express vans and they are fine. all vehicles were leased at the same place. consumer was told no defect when the vehicles were first returned to the dealership. *ph | |||
| 01/07/2003 | 20000 | 3 | 01/07/2002 |
| I was hit on the head inside my 2002 suburban, wearing my seat belt at 48 mph by an oncoming mazda miata. my steering column collapsed, i went into oncoming 3 lanes of traffic, went up a curb, went through a brick retaining wall, and hit a telephone pole. my airbag did not deploy on any of the 3 impacts. why? also, my driver?s seat came off the track. *la | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 11/30/2005 | 72201 | 1 | |
| Consumers 2002 suburban steering wheel locked while pulling out of a parking space. *ts the consumer stated the power steering pump replaced. *jb | |||
| 10/04/2004 | 68000 | 1 | |
| While driving power steering went out. vehicle was driven to the dealer, where it was examined, the power steering pump was defective.*ak | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 08/28/2007 | 100 | 09/28/2002 | |
| Power steering on 2002 chevy. suburban fails. had power steering pump replaced and problem continues. *jb | |||
| 05/01/2005 | 3 | 07/01/2003 | |
| 2002 chevrolet suburban experiencing problems with the power steering sensors. *mr the sensors reacted sporadically. the consumer also experienced this problem with his 1999 gmc yukon. *sc *jb | |||
| 08/22/2004 | 1 | ||
| While driving 60 mph consumer lost power steering however, consumer was able to maintain control of the vehicle, and pulled over. consumer contacted the dealer, and was informed that the power steering unit needed to be replaced. *ak | |||
| 06/24/2004 | 42091 | 1 | |
| 2002 chevrolet suburban had power steering failure.*mr when then power steering failed the consumer was not able to steer the vehicle. the consumer feels that the design of the system should allow the driver to have full control of the steering even in the event of failure. *nm | |||
| 1 | |||
| There has been a problem with the power steering since april 2003. vehicle lost power steering while driving. vehicle has been to the dealer four times, but the problem still occurs. *ak | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 06/10/2001 | |||
| Steering column is not centered properly witnin vehicle and may cause severe injury if deployed. dealer contacted. feel free to provide any further information.*ak | |||