Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| TIRES | |||||
| 030310002 | 06/01/2004 | 10012160 | Use of correct installation procedure for loose hubcap assembly. this service bulletin replaces 030310002. *eh | 02/16/2005 | |
| 020310001A | 01/01/2005 | 020310001B | 10012149 | Spare tire is different size than other tires. this service bulletin replaces 020310001. *eh update. *tt | 02/15/2005 |
| 3157 | 01/01/2004 | 10010018 | Excessive tire spin setting diagnostic trouble code c0543. *tc | 11/03/2004 | |
| TIRES - TEMPORARY/EMERGENCY SPARE TIRE | |||||
| 020310001 | 02/01/2002 | 629394 | Information concerning the spare tire having a different size than other tires. *tt | 04/02/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 07/04/2005 | 49149 | 1 | 07/02/2005 |
| I purchase a 2002 chevy suburban on 7/2/05 in delaware county from a dealership. we drove the car to our house in montgomery county and the car didn't move from the house until 7/4/05. on 7/4/05 my fiance drove the car to work and the tire exploded from the left front of the car on the way. the car hit the barrier on the right side and bounced off and then proceeded to hit the left side barrier were it came to a stop. the tire was not recoverable. also the air bag never deployed. the accident happen going north on 309 in bucks county on a straight uphill gradient. the conditions of the road and weather were dry. there is a police report on the incident stating accident happen due to tire failure. according to the inspection sticker the tire was removed and inspected by the dealership. we have been trying to get this settled with the dealership for the past year, since we only had the car for a little more then a day. there response was and still is that there is nothing they can do to help. the estimate we received from the body shop was for $22,000 therefore the car was totaled and is currently sitting in my driveway. the tire was a goodyear wrangler p265/70r17. *jb | |||
| 11/29/2003 | 38000 | 5 | 10/17/2001 |
| The right front tire keeps losing air pressure. vehicle has been to the dealer on three separate occasions. dealer replaced the right front tire twice, and replaced the air pressure three times. but, problem recurred. *ak the right wheel frame squeakes when turning at 10 mph. rotors and pads and shoes and wheel bearings cracked. *tc | |||
| 10/01/2004 | 1 | 11/15/2002 | |
| On friday oct 1st. heading out of town the drivers rear tire blew out -the truck is a 2002 suburban with wilderness le tires. the side-wall blew apart. fortunatelyi was able to keep the truck under control and pull over. took it to chevrolet dealer they said they couldn't do anything. firestone said they would pro-rate the tire- never really looking or recording the defective tire. gm is now looking into this and is supposed to get back to me. since then i purchase 4 new tires (goodyear). firestone has had recall on wilderness in 2001. the tires were 2001. on this truck. we did keep the tire that is defective.*ak | |||
| 09/14/2004 | 1 | ||
| While driving, the right rear tire exploded. *jb | |||
| 03/16/2004 | 26000 | 1 | 09/04/2002 |
| While driving home from work, my rear passenger firestone wilderness le tire blew out on my 2002 chevrolet suburban. the entire side that identifies the make of the tire blew out. the blowout area travels in a perfect circle around the manufacturer identified area. the tread is still in great condition. i was not traveling fast on march 16, 2004, if i was this could have caused a very bad accident or even fatality. i travel with this vehicle to florida twice a year at speeds of up to 80 mph. i am very concerned about the spare and remaining three tires. please let me know if there have been any other reported cases regarding this make of tire. also, is there contact information to contact firestone tire? *nm *sc | |||
| 06/29/2003 | 1 | ||
| Consumer states that the drivers side rear tire blew out.*ak | |||
| 06/04/2003 | 20000 | 1 | 10/01/2001 |
| Two front tires wore out prematurely and the dealer refused to perform an alignment *ak the tires had become scolded on the inside at 20k miles. *scc *jb | |||
| 09/10/2002 | 2 | 09/01/2002 | |
| While driving on highway, experienced severe vibration x 3 times. tires have been computer balanced last thursday and i took suburban in for a check today after severe front end vibration while driving on highway at 70mph. i could not reproduce the vibration with the service forman in the car. the front end vibration has stopped now without any further adjustment from service department. i thought you would want to know about this situation since it is a firestone tire that had previously been recalled last year. my tires do not have the recalled serial numbers on it. i am very pleased with terry cullen cheverolet service. but concerned about the vibration if it returns again. could this be a normal process for these tires?*ak | |||
| 05/13/2002 | 1 | 02/01/2002 | |
| Blowout when sidewall separated from tire body; tire rim and front end damaged.*ak | |||
| TIRES - SIDEWALL | |||
| 4 | |||
| Consumer called complaining about having tire problems. vehicle wasted the inside of the front tires more that what its regular usage would be. dealer was contacted, and did four alignments in less then a year. manufacturer sated that there was nothing they could do more than just an alignment. *ak | |||
| 38000 | 1 | ||
| While driving at 70 mph the passenger side rear tire exploded from the sidewall. also driver's side rear tire developed a hole in the sidewall, and the tire deflated. the cause of both failures was undetermined.*ak | |||
| TIRES - TREAD/BELT | |||
| 07/22/2007 | 30000 | 1 | 12/01/2002 |
| Tl*the contact owns a 2002 chevrolet suburban. the vehicle has firestone wilderness, size p26570r16 tires. while driving 65 mph, the contact heard a clicking sound coming from the front tires. he inspected the tires and noticed that the tread was separating. the tire shop stated that the tires were defective. as of july 25, 2007, the tires have not been replaced. the dot number was unknown. the current mileage was 31,163 and failure mileage was 30,000. | |||
| 06/13/2006 | 50000 | 4 | 08/22/2005 |
| My husband and i bought a 2002 suburban from carmax less than 1 yr ago. we paid an extra $2500 for a bumper to bumper warranty on their certified used car program. i noticed that there are tiny rust spots on the hood. carmax said i need to approach chevy and there is nothing they can do. but that's not the worst of it: here i am 8 months owning the car and less than 8,000 miles put on it and i had to take the car in to a tire shop because one of the tires had a slow leak. when they inspected the tires they said take it back to carmax immediately - your tires are separating from the treads and it's very dangerous to drive as is. we took it back to carmax who then said it wasn't their problem, we had to take it to a firestone dealer. we went to the firestone dealer, who then said carmax should never have sold us a certified used car with the tires in this bad of shape - that they had covered up the dry rot on the tires and that it is unsafe. the whole reason why i bought this huge car (and it was expensive!) was so my three children would be safe. i want to take carmax to court, but don't know anything about my rights as a consumer. i tried calling channel 3 on my side out of sheer frustration (i had to take several hours off from work to get this runaround done to me) and channel 3 on your side referred me to your website. i am hoping you can help me! *jb | |||
| 12/12/2004 | 27055 | 1 | 07/01/2002 |
| While driving 65 mph rear passenger side tire tread separated. as a result, the vehicle swerved. the consumer was able to maintain control. *ak *eh *jb | |||
| 08/17/2003 | 1 | ||
| Family of four on vacation in south dakota in 2002 suburban with firestone tires--less than 30,000 miles, back driver rear passenger tire completely blew apart all over highway damaging wheel well, rear door, etc. firestone store replaced the tire--we paid 1/3 of cost, said it was a delamination issue. filed claim with firestone for vehicle damage--they refuse to reimburse for $2,500 vehicle damage.*ak | |||
| 08/01/2003 | 14500 | 4 | |
| Purchased new 2002 suburban with firestone wilderness le tires. tires were rotated and properly maintained however with less than 15,000 miles on them all 4 have large hunks of thread missing. dealer blew it off by saying that it is caused by the 1 mile a day of gravel road that i travel. tires on other vehicle that i've had including another suburban, traveling the same road never had this issue. *la | |||
| 08/01/2003 | 30000 | 1 | 06/01/2002 |
| Purchased a surbuban 2002 in jun 2002. the truck came with firestone wilderness le. i had the tires rotated every six thousand miles and now i am told my dealer that they are pitted and that this is the sixth occurence that they have seen of these tires being defective. i notified firestone but they refused to assist me.*ak | |||