Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 010863004 | 12/01/2004 | 010863004A | 10017439 | Creaking or popping type sound from front end or suspension when driving over bumps or in tight turns. *tt | 11/08/2005 |
| SUSPENSION - FRONT | |||||
| 06186 | 10/01/2007 | 10023633 | Special coverage adjustment - front suspension crossmember corrosion. *nj | 01/17/2008 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION - FRONT | ||||||
| EA06018 | GENERAL MOTORS CORP. | 10/30/2006 | 12/03/2007 | FRONT SUSPENSION CROSSMEMBER CORROSION | ||
| In october 2007, gm initiated a special coverage program for all my 1999 through 2004 chevrolet tracker vehicles sold or currently registered in salt-belt states.the program extends the warranty coverage for front suspension crossmember corrosion to 10 years or 150,000 miles, whichever occurs first.gm is administering the program in phases due to part availability.the first phase started in october 2007 and covers the my 1999 and 2000 vehicles.owners of my 2001 through 2004 vehicles will receive letters at a future date, but are eligible to receive free repairs from the program if the crossmember requires replacement.gm's program provides free inspections for consumers every 12 months through the terms of the policy adjustment.copies of the dealer bulletin and owner letter for gm's special coverage program are attached to the closing report for this investigation. the rate of confirmed lca separations at 5 years in service is less than 10 per 100,000 vehicles, which is low relative to other investigations of front suspension issues previously investigated by odi. accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted. see document file for additional information regarding this resume. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 04/01/2012 | 79325 | ||
| After a year of repairs including muffler system, front sway bar, shifter cable and alternator, i finally got to drive my chevy tracker and noticed immediately a shake (4/12) that night, the oil pan developed a leak. i finally saved up enough to get that fixed in 1/13, i still noticed a shake, but needed to get the brake lines repaired. i did that and still noticed the shake and it was getting worse. thought the calipers needed to be bled so brought it back to the shop. my repairman noticed that the front arm suspension bracket was rusted through. did a little invesigation on line and discovered the special warranty from chevy regarding this problem and many many complaints from fellow customers. i called chevy on 3/14/13 and was told that my vin number didn't match the recall. i called my local chevy dealer and was told that the vin number did match the recall, but i was late because the recall expired in 2012. i just want to know why i wasn't notified as this is a very dangerous situation and chevy was well aware. had i known, i would have taken care of it right away. | |||
| 05/02/2002 | 1 | 03/01/2002 | |
| 2002 chevrolet tracker has been to cargil chevrolet in putnman ,conn . we have taken it to them many of times for vibrations and balance on tires are wrong ,and other things replaced. but they still cannt fix it they say it the tracker itself. *ak | |||
| 04/24/2002 | 600 | 4 | 04/01/2002 |
| Vehicle can not be kept on road, it wanders all over the road uncontrollably and dealer tells me this is the way they all drive. it is unsafe to drive and chevrolet refuse to do anything else to correct the problem. i have even wanted them to send me to another dealer to get it rechecked and they refused. *ts ****dimsii ivoq entry posted after 12/12/02 cut over to artemis***761604 | |||
| SUSPENSION - FRONT | |||
| 01/06/2011 | 117004 | ||
| Tl- the contact owns a 2002 chevrolet tracker. while driving approximately 35 mph, the contact heard a loud pop noise, when he loss power steering making it difficult to steer the vehilce. a private mechanic informed the contact that the cross member of the front suspension had corroded. the dealer was notified who informed the contact that they would be repairing the cross member; however, the upper control arm was corroded and the warranty would not cover this procedure. the manufacturer was contacted who advised the contact to take the vehicle to the dealer for diagnostic testing. the current and failure mileages was 117,004. bw | |||
| 01/01/2008 | 1 | 05/10/2006 | |
| Received a letter from gm stating that my 2002 chevy tracker might have a corrosion problem with the front suspension cross member because it did not receive adequate corrosion protection. corrosion may progress over time therefore causing the front lower control arm bracket to separate from the crossmember. i brought my car for the free inspection and found out my car did indeed have this problem. the letter states that the crossmember will be replaced at no charge. i was told by the shop manager that this would cost me between $1200 to $1500 and that gm will only cover the cost of the part ! i am puzzled??? why should i have to pay any part of this ??? should gm be responsible for the entire bill ??? *tr | |||
| 04/24/2004 | 24797 | 2 | 08/30/2002 |
| Problems persist in front end alignment strong vibration in front end requiring me to pull over to the side of the road. also there is a lose of acceleration pressing gas pedel does nothing the speed gradually drops. this problem is intermittent and there is no clear pattern of what may or may not cause the problem. am in the process of taking it to 2nd dealership to figure out whats wrong. the first one did find out the reason my front end keeps pulling is because the rims are bent. my car has broken down twice in one year less than 3 months apart. this is the worst vehicle i have ever purchased and its still under warranty. *ak | |||
| 01/03/2002 | 4000 | 2 | 11/01/2001 |
| The front driver side tire was wearing excessively. as a result of a defect in the front end of the vehicle. consumer had rotated front driver side tire twice, and they both wore out. the front driver side tire was the only tire wearing excessively. ts dealership stated vehicle does not have a defect, but had offered to monitor vehicle and replace the front tire if the failure reoccurred after the next 5000 miles. *tt *jb | |||