Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT | |||||
| 020846009 | 03/01/2005 | 020846009A | 10014947 | Proper onstar cellular antenna mast usage. *tt | 05/12/2005 |
| 3047 | 01/01/2004 | 10009607 | 99 through 05 year vehicles, equipped with three-button onstar systems. *tt | 10/08/2004 | |
| 3059 | 01/01/2004 | 10009608 | When using onstar personal calling feature, the caller cannot be heard on outbound call only. *tt | 10/08/2004 | |
| 3011 | 01/01/2004 | 10008898 | When using voice recognition dialing, some numbers or commands may not be understood by the system especially the number two (2). *tt | 08/25/2004 | |
| 051402 | 05/14/2002 | 636667 | Several dealers have reported difficulty in ordering addtional headpones for entertainment equipped u-vans. *tt | 11/12/2002 | |
| 270901 | 09/27/2001 | 626424 | Subject regarding the rear parking aid diagnostics. *slc | 12/14/2001 | |
| 200901 | 09/20/2001 | 626254 | Some customers may complain of a low humming noise on vehicles equipped with the dvd entertainment system. *slc | 12/13/2001 | |
| 180901 | 09/18/2001 | 626208 | Customers may complain of wireless headphone failure. *slc | 12/13/2001 | |
| 210901 | 09/21/2001 | 626284 | Subject regarding the dvd quick reference guide. *slc | 12/13/2001 | |
| EQUIPMENT - ELECTRICAL | |||||
| 08-089 | 06/01/2008 | 10026586 | Gm: special coverage adjustment-analog onstar deactivation. fcc ruled in 2002 wireless carriers would no longer re required to support analog wireless network starting in 2008. *pe csc letter was received. updated 12/1/08. *pe | 11/14/2008 | |
| 00372D | 01/01/2004 | 10007287 | Onstar system is attempting and/or completing phone calls which the operator of the vehicle did not initiate. *tt | 06/09/2004 | |
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||||
| 10242002 | 10/24/2002 | 10009504 | Flutter noise from the dashboard hvac vents. *tt | 10/04/2004 | |
| 020137008 | 12/01/2002 | 10000770 | Fluttering sound from instrument panel air vent. *tt | 03/31/2003 | |
| 020139008 | 12/01/2002 | 10000744 | Air conditioning (a/c) compressor inoperative, a/c cycles too often, insufficient cooling, diagnostic trouble code p0530. *tt | 03/28/2003 | |
| 020138004 | 12/01/2002 | 10000760 | Air conditioning is not cold enough. *tt | 03/28/2003 | |
| EQUIPMENT - ELECTRICAL - NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | |||||
| 08089-B | 11/01/2008 | 08089-C | 10027804 | General motors corp: special coverage adjustment; analog onstar deactivation. *pe updated 2/17/09. *pe | 02/09/2009 |
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||||
| 01909 | 01/01/2004 | 10006815 | Technical support for dvd. *tt | 05/14/2004 | |
| 020844006 | 05/01/2002 | 634657 | Information regarding dvd stuck in dvd player. *tt | 10/04/2002 | |
| 100102 | 01/10/2002 | 629678 | Subject regarding owners manual rear seat audio headphones. *tt | 04/04/2002 | |
| 311001 | 10/31/2001 | 628077 | Concerns with missing loose-shipped parts for the entertainment system. *tt | 03/05/2002 | |
| 31082001 | 08/31/2001 | 625371 | Information regarding the dvd entertainment system . *yh | 11/20/2001 | |
| 150801 | 08/15/2001 | 625305 | Some vehicles may experience problems where the cd's will not be accepted or will not eject from the cd player. *jg | 11/19/2001 | |
| 011001 | 08/10/2001 | 624835 | Subject regarding radio won't accept cd. *et | 11/15/2001 | |
| EQUIPMENT - OTHER - OWNERS/SERVICE/OTHER MANUAL | |||||
| 08-089B | 09/01/2008 | 10026805 | Gmc: special coverage adjustment-analog onstar deactivation. csc letter was received. *pe | 12/19/2008 | |
| 07012004 | 07/01/2004 | 10014251 | Oil life system reset procedures-trucks. buick terazza 2005, gmc sierra denali 2002-2003, gmc b7 chassis medium duty 2003-2005 and gmc 560 c-series 2003-2005 *sc | 04/29/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 07/16/2007 | 43000 | 1 | |
| Front brakes failed prematurely--rotors were destroyed at 34,000 miles. air conditioner condenser failed, gm knew of problem in dec. of 2002 but kept quiet until warranty ran out. needed to replace condenser and dryer with new parts, gm would not help. fuel gauge doesn't work, have to keep paper ecord of fuel consumption. rear window washer has failed, does not spray. *tr | |||
| 07/18/2005 | 1 | 12/20/2001 | |
| 3yr old compressor (air conditioner front & rear) )for 2002 chevy venture leaks which caused us to replace entire unit. | |||
| 04/30/2004 | 39000 | 06/18/2002 | |
| Bought my venture as dealer demo with 1400 mile on 6/18/02. in april 2004 a/c did not work. tried recharging system found leak. took to chevy in june/july 2004 was told there was a bad weld on the condenser. they refuse to cover $800 repair because vehicle was over 36,000 miles. also told me my gaskets need replacing at a cost of $1300. also, have repeatedly had problems with my driver side power window not going up correctly. it gets stuck midway and sometimes will not go up at all. have had this problem checked at the dealership from the beginning of ownership. water is also in taillight lens. this was also fixed at dealership once but continues to occur. | |||
| 02/01/2003 | 1 | 01/03/2003 | |
| Electrical system, air conditioning unit, lock on back hatch, the power slider, and the front and passenger windows have a hard time rolling up or down when it is cold outside, even though car was parked inside garage all night. the air conditioning unit stopped blowing cold air just about 6 months after we got it. the lock on the back end was stuck in the locked positioned and would not disengage. and the electrical system is all messed up in the back end. taillights want to work when there not supposed to and the same with the reverse lights. lights brighter then others on one side then the other, then a few minutes later it will be the other why around. alot has to do with when i push on the brake pedal if the turn signals are going to work or not. and the power slider was already recalled on the van. the rear brakes on the van are sticking. example: when you stop for a second and then release the brakes it will make a loud noise like it was stuck and then had to force itself to release. not sure where to start on this process to get everything fixed. *jb | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 06/01/2007 | 54000 | 1 | |
| 2002 chevrolet venture has a failed air conditioner condenser. the problem was outlined in a service bulletin dated december, 2001, two months after we purchased the vehicle. gm has done nothing to rectify the problem. *tr | |||
| 08/15/2007 | 4 | ||
| We own a 2002 chevrolet venture with 80,000 miles and the wheel bearing hubs have been replaced three times. the last time was two months ago and the light is back on again. the last time the dealer changed the hub assembly, they said that they change them all the time. the air conditioning also leaking and does not work. the rear differential has internal broken disks and does not work. we will never buy another venture again. *jb | |||
| 02/10/2007 | 82400 | 1 | 02/11/2006 |
| The air conditioning went out in feb. of 2007. the same old story i have heard from countless people online owning a chevy venture. the condenser had a hole in it and the orifice tube needed replacing. when is chevy going to realize there is a problem. *tr | |||
| 05/12/2005 | 55250 | 2 | 10/04/2004 |
| We bought a chevy venture in october, 2004. it was supposed to have been a gm certified vehicle, since we bought it in october and in the midwest we did not need to turn the air conditioning unit on until about six months later. that is when we noticed that it was not blowing cold air. according to the dealer the air conditioner condenser had a leak, by then the 3000 miles warranty had expired and we got stuck with the $900 dollars bill. the second incident happened in march 2006, while at the service station for an oil change and state mandated safety inspection the mechanic informed me that the engine cooling system manifold had a leak. i think this vehicle is a lemon but it is to late to do anything about it, this second problem is going to cost me another $900 dollars. why is it that everything that goes wrong with this van costs $900 dollars? *nm | |||
| 05/20/2004 | 1 | 11/11/2003 | |
| A/c condenser failed. replaced with new part. was informed that they have replaced several of these condensers(very costly). *ak | |||
| 10/28/2003 | 1 | 10/15/2001 | |
| I purchased a new 2002 chevy venture on 10/15/01. one week after i purchased the van the driver side power sliding door malfunctioned. it closed to within an inch and then spontaneously bounced back open. it malfunctioned no matter which method i used to close the door (pressing the overhead console button, the door button or the remote button.) i had to manually push the door closed when it occurred. for a while, i thought i was accidentally hitting the remote because the malfunction does not occur all the time. rather, it happens off and on, sometimes several times a week and then not again for a few weeks. it continued to malfunction sporadically and i returned to the dealer service dept the first time on 2/1/02. it has been in for service for this problem 9 times and still continues to malfunction. on one recent occasion my 4-year-old son was struck in the back of the head when the door malfunctioned while he was standing next to the van. i notified chevrolet's customer assistance center and they advised me to bring the van in for service again. i complied, but the door continues to malfunction. when the customer service center followed up and i told them that the door still is not working properly, they said that i should bring it in for service again (for the 10th time). i also have a problem with the ventilation system. for some unknown (to me) reason, the air conditioner (a/c) starts to smell horribly foul. it has been serviced on 4 occasions for this problem. the most recent time (in august 2003), the technicians removed all hose and duct work and cleaned it with bleach and cleaner. the foul odor returned within 2 weeks. i hired a consulting firm to perform an air analysis on the van and the lab results indicated that 2 species of mold spores are still present in the duct work. again, chevrolet customer assistance center is aware of the problem and they advised me to return to the dealer for service. *la | |||
| 12/30/2002 | 700 | 1 | |
| The consumer noticed the drivers side floor board was soaked and wet, due to the air conditioner leaking. *jb | |||