Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 510 | 10/01/2003 | 10016247 | Rear storage compartments may break. refer to tsb#0308110001 *sc | 09/02/2005 | |
| 040402 | 04/04/2002 | 636485 | Subject regarding wind noise while driving. *tt | 11/08/2002 | |
| 190901 | 09/19/2001 | 626222 | Customers may complain of a water leak at the center of the windshield or from the overhead console. *slc | 12/13/2001 | |
| STRUCTURE - BODY | |||||
| 030864024 | 07/01/2003 | 10012572 | Water in jack compartment. *tt | 03/07/2005 | |
| 040849020 | 06/01/2004 | 10012533 | Cupholder faceplate now available separately from i/p (instrument panel) accessory trim plate. *tt | 03/07/2005 | |
| 020844022B | 08/01/2003 | 020844022A | 10012574 | Static noise heard in radio speakers. *eh | 03/07/2005 |
| 030864023 | 07/01/2003 | 10012571 | Water sets on top of rear window weatherstrip or sliding side door weatherstrip. *tt | 03/07/2005 | |
| 040849003 | 01/01/2004 | 10011138 | Glove box door will not latch. *tt | 01/03/2005 | |
| 01933 | 01/01/2004 | 01933A | 10007833 | Water leaks at overhead console map. *tt | 07/12/2004 |
| 010866009A | 12/01/2003 | 010866009 | 10005178 | Creak in the rear of the vehicle. *tt | 02/11/2004 |
| 030857003 | 09/01/2003 | 10004336 | Front carpet wet after extended driving. *tt | 12/02/2003 | |
| 01362 | 11/18/2003 | 10004143 | Water leak into jack compartment with power sliding door. *tt | 11/19/2003 | |
| 0308110003 | 07/01/2003 | 10002950 | Cup holder loose/will not hold weight. *tt | 10/01/2003 | |
| 021003 | 02/10/2003 | 10002536 | Rear storage compartments returned to the warranty parts center for broken link arms. *tt | 09/04/2003 | |
| 0308110001 | 01/01/2003 | 10000934 | Rear storage compartment tray hinge support link breaks. *tt | 04/04/2003 | |
| 020844022 | 12/01/2002 | 10000736 | Static noise heard in radio speakers. *tt | 03/28/2003 | |
| 0208127001 | 11/01/2002 | 10000464 | Availability of rear parking assist sensor service harness. *tt | 02/27/2003 | |
| 020859003 | 10/01/2002 | 10000163 | General squeak and rattle guide. *tt | 02/13/2003 | |
| 020858003 | 06/01/2002 | 634510 | Some customers may comment that road noise can be heard coming from the area behind the front seats. *tt | 10/03/2002 | |
| 020867006 | 06/01/2002 | 634513 | Some customers may comment that there is rust forming around the front or rear portion of the roof. *tt | 10/03/2002 | |
| 010857006 | 11/01/2001 | 628525 | This bulletin contains information on various waterleak conditions. *tt | 03/13/2002 | |
| STRUCTURE - BODY - DOOR | |||||
| 050864006 | 02/01/2005 | 10017453 | Left hand power sliding side door inoperative. *tt | 11/08/2005 | |
| 040864015 | 08/01/2004 | 10011237 | Power sliding side door inoperative. *eh | 01/11/2005 | |
| 02182004 | 02/18/2004 | 10009124 | Power sliding door repairs. gm voicemail express. *tt | 09/10/2004 | |
| 01765 | 01/01/2004 | 01765A | 10006219 | Power sliding door inoperative bound.*mr | 04/26/2004 |
| 020864026A | 03/01/2003 | 020864026 | 10001252 | Right hand power sliding side door difficult to open. *tt | 04/25/2003 |
| 020864026 | 12/01/2002 | 10000732 | Advanced service information - power sliding side door hard to open. *tt | 03/28/2003 | |
| 050402 | 04/05/2002 | 636509 | Issue regarding excessive road noise most prevalent in the sliding door areas, left, right or both. *tt | 11/09/2002 | |
| 080402 | 04/08/2002 | 636513 | Vehicles with an intermittent power sliding door low level, barely audible buzzing noise from the rear of the vehicle. *tt | 11/09/2002 | |
| STRUCTURE - BODY - HOOD | |||||
| 010851004A | 01/01/2003 | 010851004 | 10000948 | Premature aluminum hood corrosion / blistering. *tt | 04/04/2003 |
| STRUCTURE - BODY - ROOF AND PILLARS | |||||
| 020867006B | 03/01/2003 | 020867006A | 10001276 | Roof perforation. *tt | 04/25/2003 |
| 020864006A | 12/01/2002 | 020867006 | 10000746 | Roof perforation. *tt | 03/28/2003 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE - BODY - DOOR | ||||||
| PE04064 | GENERAL MOTORS CORP. | 09/17/2004 | 12/22/2004 | POWER-SLIDING DOOR | 04V597000 | |
| Subject vehicles are available with an optional power sliding door.the interior handle is oriented in the vertical position in the door panel and lines up at the elbow level when the occupant is seated in the 2nd-row outboard position.if the occupant holds the interior handle in the thumb up position during power-assisted opening, the arm/wrist can be push back with force against the 2nd-row bucket seat or captain's chair seat back creating a risk of injury (other seating configurations have ample seat to door clearance to avoid entrapment of the lower arm).among the 103 total reports, there were 102 alleged injuries including arm/wrist, thumb and shoulder injuries.a count of injuries reveals that 76 injuries were a fractured or a broken arm/wrist requiring an immobilizing cast for four-to-six weeks.all injuries involve the right side power sliding door.the left side power sliding door is on far fewer vehicles, but more importantly, it produces less force.gm notified the agency by letter dated december 21, 2004, that it will recall model year 1997 though early 2005 gm u-van vehicles equipped with a right side power sliding door and with 2nd-row bucket seats or captain chairs (nhtsa recall #04v597).as part of the recall remedy, gm will replace the door handle with a flush mounted handle that will prevent an occupant from grasping the handle with the palm between the handle and door panel (thumb up orientation) and thus eliminate the potential for arm/wrist entrapment.this investigation is closed. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 07/24/2002 | 5 | 07/23/2002 | |
| The windshield leaked water down through the overhead instrument cluster along to the top of the window. *tt the vehicle stalled, hesitated during acceleration and the passenger window had become inoperative. the service tech found corrosion in some wires. *scc *cb *jb | |||
| STRUCTURE - BODY | |||
| 04/30/2008 | 78306 | 1 | |
| Paint peeling on the body's exterior along with surface rust that was denied repair because chevy and the gm dealer informed us after 3 years 36,000 miles the corrosion must be rusted through the body it self resulting in a hole. warranty expired 08/2008 and now 02/2009 there are signs of rust through corrosion that could possibly bear the consequence of failing a safe pa state vehicle inspection. *tr | |||
| STRUCTURE - BODY - DOOR | |||
| 06/17/2005 | 25000 | 7 | 06/18/2001 |
| Dt: 2002 chevrolet venture. consumer is handicapped and has to drive left footed. within the first year of owning the venture opened left sliding manual door and the door fell off the tracks and fell onto the consumer. this was in november of 2002. consumer's brother put the door back on the tracks and sled it as far as it would go, but would not close. drove the van to dealership, they said they fixed it. continued to have door problems, and vehicle has been in and out of the dealership. august or september of 2004, the door fell off again. stopped and had help putting it back on. took it back to dealership, they said they fixed it again. then, the sliding door overlapped the drivers door, pining the consumer in vehicle. took back to dealership and this time it was out of warranty, and consumer had to pay to have it fixed. currently, the window was moving from the wind that was coming around the door. called the manufacturer, and i told them that door needed to be fixed agai. currently, the car was parked in consumer's driveway awaiting repairs. the right door was now showing the same problems, the dealership changed the right door module due to a recall. this fixed the right door. the door has no handles to be able to shut the door ,and consumer must slide the door using the window, and this was unsafe. the dealership put new seat belts in because they said the seat belts were causing the door problem . the new seat belts do not retract. the seat latch by the right rear door broke, could not move the seat in any way. about 2 months ago, while driving stopped at a stop sign and smelled gas. the o ring had a defect that caused this, according to the dealership. *ak | |||
| 01/01/1901 | 1 | ||
| Chevrolet venture automatic sliding door is malfunctioning.*mr the door opens as the consumer is trying to close it, and goes back and forth until it eventually remains closed. the vehicle was taken to the dealer but they have been unable to permanently rectify the problem. the consumer has elected to turn off the automatic door and operate it manually. *nm *nm | |||
| 03/15/2005 | 2 | ||
| The right side sliding door will not open properly and was making a clicking noise when it was closed, sounding like it was going to prop open. consumer will take vehicle to dealer for the second time because this could not provide sufficient protection inside the vehicle to the passengers.*ak | |||
| 08/12/2004 | 38000 | 1 | |
| The sliding door would not reopen when a object is in the path of closing as designed to do. dealership was notified, but did not resolve the problem. consumer sustained injuries to the lower torso. *ak | |||
| 08/17/2004 | 35500 | 1 | 12/26/2001 |
| The sliding door does not retract as it should. the dealer stated the vehicle functioned as designed. *jb excessive pressure to reverse door when closing. *tc | |||
| 08/17/2004 | 1 | ||
| Intermittently the sliding door on driver's side was locked and couldn't be opened up. on august 16, 2004. a 23 month old child's hand got stuck in the door. child was taken to the hospital. dealership has been notified. *ak | |||
| 01/11/2004 | 1 | ||
| Consumer fractured wrist when arm got caught up on the power rear door. (nar)*mr the consumer could not get her hand out of the door handle because her elbow was against the seat back. the consumer suffered two and a half months of pain and inconvenience while the wrist healed. the consumer believes the deign of the door caused this accident therefore she is requesting financial compensation. *nm *cb pe04064.pco | |||
| 09/30/2003 | 12256 | 1 | 06/28/2002 |
| Owner states that front doors do not unlock from the inside of vehicle. dealership has been notified. *ak the door could not be unlocked by using the remote or door switch. the vehicle was taken to the dealer but they were unable to duplicate the problem. the dealer cleaned the electrical contacts and advised the consumer to return if the problem persist. *nm | |||
| 06/15/2003 | 1 | 05/20/2003 | |
| The automatic door failed to release from the interior and a child's finger became caught in the door. the consumer had to use a crowbar to release the child's finger. the consumer requested the door be replaced with a manual door, however gm refused, because they stated the door performed as designed. *ak jb | |||
| 1 | |||
| The sliding door did not close all the way.*jb | |||
| 08/17/2002 | 1 | 02/02/2002 | |
| Consumer states that the vehicle is not equiped with a safety device which prevents the door form opening if something is in it's path and a a result a passenger was injured, the safety device works when the door is closing but not while it is opening. nlm *yh | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 10/28/2003 | 1 | 10/15/2001 | |
| I purchased a new 2002 chevy venture on 10/15/01. one week after i purchased the van the driver side power sliding door malfunctioned. it closed to within an inch and then spontaneously bounced back open. it malfunctioned no matter which method i used to close the door (pressing the overhead console button, the door button or the remote button.) i had to manually push the door closed when it occurred. for a while, i thought i was accidentally hitting the remote because the malfunction does not occur all the time. rather, it happens off and on, sometimes several times a week and then not again for a few weeks. it continued to malfunction sporadically and i returned to the dealer service dept the first time on 2/1/02. it has been in for service for this problem 9 times and still continues to malfunction. on one recent occasion my 4-year-old son was struck in the back of the head when the door malfunctioned while he was standing next to the van. i notified chevrolet's customer assistance center and they advised me to bring the van in for service again. i complied, but the door continues to malfunction. when the customer service center followed up and i told them that the door still is not working properly, they said that i should bring it in for service again (for the 10th time). i also have a problem with the ventilation system. for some unknown (to me) reason, the air conditioner (a/c) starts to smell horribly foul. it has been serviced on 4 occasions for this problem. the most recent time (in august 2003), the technicians removed all hose and duct work and cleaned it with bleach and cleaner. the foul odor returned within 2 weeks. i hired a consulting firm to perform an air analysis on the van and the lab results indicated that 2 species of mold spores are still present in the duct work. again, chevrolet customer assistance center is aware of the problem and they advised me to return to the dealer for service. *la | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 02/05/2002 | 1 | 08/01/2001 | |
| The vehicle is a rental vehicle. cusotmer rented the van and went out to the lot to put his belongins in the vehicle. when he pulled on the handle to close the hatch, the plastic housing broke and the handle came loose, there is a metal bold that was attached to the plastic, that piece cut the customers hand right hand, between his thumb and index finger. his wound was cleaned by the first aid at the airport and then we transported him to del sol medical center where his wound was sealed with medical glue instead of stitches and he received a tetanus shot. *ak | |||
| 02/01/2002 | 1 | 08/01/2001 | |
| The rear handle on the rear hatch broke, the plastic housing that holds the handle broke, like if the plastic is not strong enough to support the forces exerted on the handle. | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 08/31/2010 | 96669 | ||
| Tl* the contact owns a 2002 chevrolet venture. the contact stated that under the vehicle was completely rusted and corroded. the vehicle was taken to a local mechanic for a routine maintenance when the contact was advised of the rust and also a hole in the frame. the mechanic then advised that the vehicle was extremely unsafe to drive. the manufacturer was not notified of the failure and the vehicle was not repaired. the failure mileage was 96,669 and the current mileage was 107,000. | |||
| 05/26/2011 | 123000 | ||
| Tl- the contact owns a 2002 chevrolet venture. the contact stated that while making a turn the vehicle's engine fell on the ground, the steering column and sub frame broke. the insurance towed the vehicle to an auto body shop. the vehicle was in the process of repair. the dealer and manufacturer were contacted. the failure and current mileage was 123,000. nw | |||