Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 510 | 10/01/2003 | 10016247 | Rear storage compartments may break. refer to tsb#0308110001 *sc | 09/02/2005 | |
| STRUCTURE - BODY | |||||
| 040858002 | 02/01/2004 | 10012687 | Whistle from windshield area. *eh | 03/10/2005 | |
| 030864024 | 07/01/2003 | 10012572 | Water in jack compartment. *tt | 03/07/2005 | |
| 040849020 | 06/01/2004 | 10012533 | Cupholder faceplate now available separately from i/p (instrument panel) accessory trim plate. *tt | 03/07/2005 | |
| 020844022B | 08/01/2003 | 020844022A | 10012574 | Static noise heard in radio speakers. *eh | 03/07/2005 |
| 030864023 | 07/01/2003 | 10012571 | Water sets on top of rear window weatherstrip or sliding side door weatherstrip. *tt | 03/07/2005 | |
| 040849003 | 01/01/2004 | 10011138 | Glove box door will not latch. *tt | 01/03/2005 | |
| 01933 | 01/01/2004 | 01933A | 10007833 | Water leaks at overhead console map. *tt | 07/12/2004 |
| 030857003 | 09/01/2003 | 10004336 | Front carpet wet after extended driving. *tt | 12/02/2003 | |
| 01362 | 11/18/2003 | 10004143 | Water leak into jack compartment with power sliding door. *tt | 11/19/2003 | |
| 0308110003 | 07/01/2003 | 10002950 | Cup holder loose/will not hold weight. *tt | 10/01/2003 | |
| 030864017 | 06/01/2003 | 10002873 | Left or right outside door handle loose/rattles. *tt | 09/29/2003 | |
| 021003 | 02/10/2003 | 10002536 | Rear storage compartments returned to the warranty parts center for broken link arms. *tt | 09/04/2003 | |
| 0308110001 | 01/01/2003 | 10000934 | Rear storage compartment tray hinge support link breaks. *tt | 04/04/2003 | |
| 020844022 | 12/01/2002 | 10000736 | Static noise heard in radio speakers. *tt | 03/28/2003 | |
| 0208127001 | 11/01/2002 | 10000464 | Availability of rear parking assist sensor service harness. *tt | 02/27/2003 | |
| 020859003 | 10/01/2002 | 10000163 | General squeak and rattle guide. *tt | 02/13/2003 | |
| STRUCTURE - BODY - DOOR | |||||
| 050864006 | 02/01/2005 | 10017453 | Left hand power sliding side door inoperative. *tt | 11/08/2005 | |
| 040864015 | 08/01/2004 | 10011237 | Power sliding side door inoperative. *eh | 01/11/2005 | |
| 040864002 | 02/01/2004 | 10011143 | Left hand power sliding side door is bound or the cable is frayed. *tt | 01/03/2005 | |
| 02182004 | 02/18/2004 | 10009124 | Power sliding door repairs. gm voicemail express. *tt | 09/10/2004 | |
| 01789 | 01/01/2004 | 10006236 | Left front door wind noise. *mr | 04/26/2004 | |
| 01765 | 01/01/2004 | 01765A | 10006219 | Power sliding door inoperative bound.*mr | 04/26/2004 |
| 030864021 | 06/01/2003 | 10002876 | Clicking noise when opening or closing the driver's or passenger's door. *tt | 09/29/2003 | |
| 020864026A | 03/01/2003 | 020864026 | 10001252 | Right hand power sliding side door difficult to open. *tt | 04/25/2003 |
| 020864026 | 12/01/2002 | 10000732 | Advanced service information - power sliding side door hard to open. *tt | 03/28/2003 | |
| STRUCTURE - BODY - ROOF AND PILLARS | |||||
| 020867006B | 03/01/2003 | 020867006A | 10001276 | Roof perforation. *tt | 04/25/2003 |
| 020864006A | 12/01/2002 | 020867006 | 10000746 | Roof perforation. *tt | 03/28/2003 |
| STRUCTURE - FRAME AND MEMBERS | |||||
| PIT-3749D | 11/01/2010 | 10037570 | Ready | 05/25/2011 | |
| PIT-3749D | 11/01/2010 | 10037570 | Gm: on some truck models there is some frame corrosion. *rm | 05/25/2011 | |
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||||
| 040861005 | 12/01/2004 | 10017438 | Revised frame bolt (frt) tightening specification and addition of rear crossmember to body mounting bolts fastener tightening specification. *tt | 11/08/2005 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE - BODY - DOOR | ||||||
| PE04064 | GENERAL MOTORS CORP. | 09/17/2004 | 12/22/2004 | POWER-SLIDING DOOR | 04V597000 | |
| Subject vehicles are available with an optional power sliding door.the interior handle is oriented in the vertical position in the door panel and lines up at the elbow level when the occupant is seated in the 2nd-row outboard position.if the occupant holds the interior handle in the thumb up position during power-assisted opening, the arm/wrist can be push back with force against the 2nd-row bucket seat or captain's chair seat back creating a risk of injury (other seating configurations have ample seat to door clearance to avoid entrapment of the lower arm).among the 103 total reports, there were 102 alleged injuries including arm/wrist, thumb and shoulder injuries.a count of injuries reveals that 76 injuries were a fractured or a broken arm/wrist requiring an immobilizing cast for four-to-six weeks.all injuries involve the right side power sliding door.the left side power sliding door is on far fewer vehicles, but more importantly, it produces less force.gm notified the agency by letter dated december 21, 2004, that it will recall model year 1997 though early 2005 gm u-van vehicles equipped with a right side power sliding door and with 2nd-row bucket seats or captain chairs (nhtsa recall #04v597).as part of the recall remedy, gm will replace the door handle with a flush mounted handle that will prevent an occupant from grasping the handle with the palm between the handle and door panel (thumb up orientation) and thus eliminate the potential for arm/wrist entrapment.this investigation is closed. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 10/25/2004 | 1 | 05/15/2004 | |
| The front windshield is leaking. it is caused by not having stops in place that keeps the windshield from sliding out of place from top to bottom. we found that we had leak during a rain storm. i had another cars windshield replaced and asked the replacement company to reseal the windshield on my chevy venture. they stated to me that it was a known defect by chevy and they would not reseal it because the windshield will slide out of place again causing a leak or worse during an accident. my work as paramedic i have seen windshield displace , inward and outward. does somebody have to be hurt or death caused before a recall takes place ? if chevy knows that this ia a problem why not fix it ? *jb | |||
| 02/01/2005 | 6 | 03/14/2004 | |
| Flashing of lights and fuel gauge floats drastically constantly. *bf the vehicle also experienced problems with low brake fluid, the door ajar, the rear hatch ajar, and the brake light remained on. *sc | |||
| 02/19/2003 | 33484 | 9 | 03/04/2003 |
| Consumer complained of rear end problem. consumer maintained that manufacturer never sealed the back end of the vehicle. as a result, water leaked into the vehicle. the manufacturer refused to repair the defect. however, the manufacturer was willing to dry out the vehicle. also, a moldy mildew smell lingered within the vehicle. *ak mold was all through the ceiling as well as blowing through the rear vents, the back end leaked, the roof rail seams and pitch rail were not sealed, water leaked into the rear dome light and leaked onto the floor in the rear, the tires were replaced at 18k miles, the #2 and #3 fan relay shorted, the front end had excessive play, and the front windshield seal had come loose from the glass. *sc *jb | |||
| STRUCTURE - BODY | |||
| 04/01/2011 | 85000 | ||
| The driver side passenger door sill is rusting even if the car is washed on a regular basis.the frame holding the radiator is also rusting,and a rust spot is appearing on the passenger door sill. | |||
| 03/04/2013 | 133280 | ||
| The metal underside support bracket that holds up both the engine coolant radiator and a/c radiator had rusted completly to the extent that the left (driver) side of the bracket completely failed and allowed the radiators to tilt down and drop approx. 4 on the left side. the primary support is now ony the coollant hoses. had i not noticed, while viewing the car from the front that there was a problem; both the radiators could have fallen off while driving, they certainly could have wedged to impede the steering control and /or run over by the tires to most certainly be a safety issue to us or others on the road. my call to a dealership stated they are well aware of this particular rust issue and they have no knowledge of recall by gm. there should be a recall to repair a corrosion issue of this support component that is a safety integrity issue. djk | |||
| 07/20/2012 | 64688 | 1 | |
| Due to rusted rear right brake line, vehicle lost all brake fluid without warning and prevented vehicle from stopping in a timely manner. the lack of brake control caused right rear side of the van's body (just in front of the rear right wheel) to hit the protective barrier at the gas station. upon inspection rust is now observed at several places on the brake lines as well. *tr | |||
| 07/20/2012 | 64688 | ||
| Due to rusted rear right brake line, vehicle lost all brake fluid without warning and prevented vehicle from stopping in a timely manner. the lack of brake control caused right rear side of the van's body (just in front of the rear right wheel) to hit the protective barrier at the gas station. upon inspection rust is now observed at several places on the brake lines as well. | |||
| STRUCTURE - BODY - DOOR | |||
| 07/18/2007 | 33000 | 20 | 09/01/2003 |
| Tl*the contact owns a 2003 chevrolet venture. the contact stated that the passenger side sliding door failed to remain closed. the failure has occurred several times since the vehicle was purchased. the powertrain was unknown. the current and failure mileages were 33,000. the consumer stated the door has been malfunctioning since a couple of months after he purchased the vehicle. the consumer stated back in the spring of 2006 the door malfunctioned and the vehicle was taken to the dealer who in turn adjusted the rod and thought the problem was fixed but the defect still persists sometimes. updated 08/20/07 *tr | |||
| 06/28/2006 | 45000 | 1 | |
| Dt*: the contact stated the right power sliding door of the vehicle latched close trapping a child's hand. the keys were locked inside the vehicle and an ambulance was called to assist. a paramedic had to break a window to release the child. the vehicle has not been to a dealer or independent auto repair shop to determine whether this incident was caused by a manufacturer defect. | |||
| 05/22/2005 | 26674 | 1 | 08/27/2002 |
| Dt: while getting out of the van on passenger side back sliding door a three year old child got her leg caught in the v-bar. the door would not stop opening, the door dragged her while it was opening. caller was trying to brace the door so it would not open any further, and someone else was trying to get the child out. the van had no shut off readily accessible to stop the door while it was opening or closing. girl got cut on head and bruised ankle and thigh. had 5 stitches. *ak | |||
| 12/01/2004 | 3 | ||
| Defective automatic doors on the 2003 venture. the third time with automatic door not stopping when it hit the consumer. *bf no answer required - no contact information provided. *mjj *sc *jb | |||
| 09/19/2004 | 30080 | 1 | 09/07/2004 |
| (1) on 9/7/04 i purchased a 2003 chevrolet venture van. it is a wb edition with two sliding side doors. on 9/19/04 three of my four children and myself were picking my finace' up from work on old rt. 66 in oatman az. i climbed into the driver's seat, my 8 year old daughter got into the passenger side, first row of back seats, closed the door, and buckled her seat-belt. my 5 year old daughter began getting into the driver's side first row of seats, and my fiance into the passenger side front seat. my 8 year old daughter had her right hand rresting on the door handle of the passenger side power sliding door. (2)my son, opened the passenger side power sliding door, engaging the power door response, and before my 8 year old daughter (kristen barker) could remover her hand from the door handle, her elbow was pinned to the back of her seat, and the door continued to open. there was a pop and her arm was broken. both bones in her right fore-arm were left with green stick fractures. (3) i phoned the dealership the following day, and requested a return of my vehicle as i no longer felt safe in it. they denied my request, and when i asked about the 30 day return law, the sales manager said there was no such law. i phoned gm then, and filed a compaint. i was given a file number of 1-258601011, and told that legal *may* contact me in 48-72 hours if they didn't deny my claim. legal called the next morning. i spoke with laura dubose, and she told me that claims would call in 7-10 days. claims called the next morning, and i was given another file number of 485837. the woman in claims told me how to disable the power doors in my van, and i have done so. opening them now without the power takes a pretty strong arm, but this is how we're going to do it. no repairs have been done as of yet. *ak pe04064.pco | |||
| 09/18/2004 | 18000 | 5 | 06/08/2004 |
| When the vehicle was locked, the sliding door opened. the consumer stated when an object was in the way of the sliding door it continued to close instead of disengaging. please provide additional information. *jb there is no cylinder lock and key. *tc | |||
| 01/01/1901 | 1 | ||
| Nar 05/21/2003 *mr 2003 chevrolet venture automatic doors are faulty, the consumer hands and arm was caught which caused broken bones, bruising and swelling . *cb pe04064.pco | |||
| 05/10/2004 | 4 | 12/01/2003 | |
| Problems with drive train and/or transmission malfunctioning on 2003 chevrolet venture. *mr on two occasions, while vehicle is on drive, it rolled backwards. repairs where also made on brakes, and sliding door. *la | |||
| 06/01/2004 | 1 | 02/01/2003 | |
| The consumer complained about the passenger sliding door, while the vehicle was parked. *ak as the person opened the door, their wrist hung on the inside handle and consequently he/she wrist was broken. *sc *jb pe04064.pco | |||
| 08/12/2003 | 1 | ||
| While traveling on the highway passenger's sliding door will come open and close intermittently. *ak | |||
| 02/13/2003 | 1 | ||
| We rented a 2003 chevrolet venture van in kona, hawaii. as a backseat passenger on the second day, i started to open the electrically controlled door by the handle. it pulled my arm backwards too fast for me to get clear. i severely scraped and bruised my arm and twisted my middle finger.*jb pe04064.pco | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 06/03/2005 | 24000 | 1 | 12/03/2004 |
| Dt: when the power sliding door shut consumer is afraid his children will get their finders caught in there. *ak | |||
| 08/18/2004 | 3 | ||
| Intermittently while driving at low speeds and turning to the left vehicle stalled. also, problem with both sliding doors opening and closing on their own. dealership replaced the windshield. *ak | |||
| 08/01/2003 | 1 | 06/02/2003 | |
| When entering or exiting the vehicle the sliding door would automatically close, trapping the consumer , and causing minor injuries. dealer notified. *ak *ts | |||
| 01/07/2003 | 1 | ||
| Consumer stated the sliding door will not stay open in the locked position.*jb seat belt guides hold seat belt so tightly it does not retract when pulled out. *tt | |||
| STRUCTURE - BODY - HOOD - HINGE AND ATTACHMENTS | |||
| 02/20/2010 | 1 | ||
| Chevy venture van. unsure of exact year. driving along the highway when the hood and grill flew up resulting in a completely smashed windshield. est. damages at $1800.00. concerns about the safety of the hood latch, etc. *tr don't have immediate access to vin. *tr | |||
| STRUCTURE - BODY - ROOF AND PILLARS | |||
| 02/15/2007 | 89000 | 1 | |
| Tl*the contact owns a 2003 chevrolet venture. the roof of the vehicle is corroding and rusting. the dealer stated that the vehicle was out of warranty and was not their responsibility. the purchase date was unknown. the current mileage was 123,000 and failure mileage was 89,000. | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 09/10/2005 | 100000 | 28 | 09/10/2003 |
| We have 28 braun enter van that have experienced failures of the engine cradle mounts. one was a complete failure during operation that caused the van to accelerate fully when the forward cradle mounts failed completely while driving the van. upon a complete inspection of the all 28 vans we reviled several with forward mount problems and almost all with rear mount cracks. to date braun has made repairs to some of these units and was fully aware of the problems but to date no public notification of this potentially dangerous situation has been published. *jb | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 09/15/2006 | 110800 | 1 | 08/16/2006 |
| 2003 ventura gas tank suffered damage due to there being no road hazard protection for the tank. *ts the vehicle has a 25 gallon fuel tank. this tank has a metal shield from the rear to within 24 inches from the front. the front area is unprotected. *nm | |||