Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| BRAKES | |||
| 10/01/2011 | 7000 | ||
| When shifting into reverse or drive it has a hard jolt when going into gear. sometimes it is so hard that it jerks your body and head/neck, and it sounds like the transmission is going to unbolt from under the car. it does it a couple times a day, and then may stop for a few days but always comes back. i have noticed on the days it is not doing it i average more mpg, and when it is doing it the mpg continuously decreases when it is occuring multiple days in a row. on the days that it is doing it my transmission sounds more whiny than than usual. i have also had issues when putting it into gear, and pushing the gas pedal it tries to stall. it is a problem, and not just the way those motors are. if it was just the way the motor is then it would do it every time you put it in gear, and not come and go and be much worse on some days than others. as time passes the jolting is getting worse and harder. also, my brakes make an awful squeeking/grinding noise when stopping slowly (stop sign) or backing up. when the car was checked i was told they could not find anything wrong with the car or brakes. this is very agrivating because it was bought brand new, and i am having these issues. i am making payments on a vehicle that is having these types of issues, and i do not feel safe in it. the way the transmissions acts i am afraid of what it may do while driving down the road. | |||
| 06/25/2012 | 18800 | ||
| My first problem is an worsening squeaking and grinding in my brakes. i purchased the car in oct 2011 and started having squeaking brakes in march 2012. i have returned my car to the buying dealership three times prior to my 12,000 brake warrenty. i was told by a certified chyrsler mechanic nothing is wrong with my brakes and they did not hear anything. my brake issue has gotten worse i hear it constantly with any stopping motion. i then took my car to a non certified chyrsler mechanic and i was shown my rear brakes are warpped. and the brakes are defective. this mechanic did not want to fix the issue he stated return to your dealership because even if we replace the pads the defective parts will cause the problem again. i called the buying dealership that same day and told the person in service center what i was told he gauranted his technican did their job and refused to look in the system to provide me with exactly what she did since the issue was not fixed. needless to say that individual is unprofessional and totally disregared my concern. i called chrysler headquaters filed a complaint that same day. a few days later i took it to another chrysler dealership the technican agreeded my rotors in the rear where warpped and reglossed them this did not fix the issue. i returned a few days later telling him the noise never went away. i was told i would have to pay for the new brake pads or to be reglossed. he advised me my pads are placed in a certain postion that causes them to make that noise but could not give me a straight answer if this was abnormal or normal. but preety much deal with it. i have all the paperwork from each dealership and mechanic regardless if the warrenty is expired if the brakes are defective they will never work properly. my second concern is my car has stalled three times in the month of june 2012 while driving going less than 20 miles. | |||