Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING - COLUMN | ||||||||||||||||
| 11V315000 | CHRYSLER GROUP LLC | from 04/15/2011 to 05/05/2011 | V (Vehicle) | 11096 | 07/04/2011 | MFR | CHRYSLER GROUP LLC | 06/08/2011 | 06/09/2011 | |||||||
| Defect Summary | Chrysler is recalling certain model year 2011dodge journey, jeep wrangler, chrysler 200, chrysler 200 convertible, dodge avenger, dodge nitro, jeep liberty, dodge caliber, jeep compass, jeep patriot, dodge grand caravan and chrysler town & country vehicles. some of these vehicles may have been built with a missing or incorrectly installed steering column pivot rivet. | |||||||||||||||
| Consequence Summary | A missing or incorrectly installed rivet could compromise the ability of the steering column to support the occupant loads in the event of a frontal crash, decreasing the effectiveness of the frontal impact safety system. as a result, the condition may increase the potential for injury in a frontal crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect for rivet presence and alignment and repair the steering column pivot as required, free of charge. the safety recall began on july 4, 2011. owners may contact chrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Chrysler's safety recall no. l23.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 10/07/2012 | 5750 | 1 | |
| On july 18, 2012 i bought a chrysler dealer this car, left over from 2011. i bought it as a new car. on highway trip i started noticing vibration in the car guide, and soon began to feel a noise as if something had loose near or connected to the front wheels of the car. after two visits to the dealer where i bought the vehicle report that has damaged the rack and pinion and i should wait two weeks for repair because they have no parts available in stock. i do not know if it is safe to drive the car in these conditions because it did not inform me. *tr | |||
| 10/07/2012 | 5750 | ||
| On july 18, 2012 i bought a chrysler dealer this car, left over from 2011. i bought it as a new car. in highway trip i started noticing vibration in the car guide, and soon began to feel a noise as if something had loose near or connected to the front wheels of the car. after two visits to the dealer where i bought the vehicle report that has damaged the rack and pinion and i should wait two weeks for repair because they have no parts available in stock. i do not know if it is safe to drive the car in these conditions because it did not inform me. | |||
| 09/22/2012 | 21000 | 1 | |
| Hearing front end clunking sounds when accelerating from stop and slowing down to a stop, and also noticing slight pull on steering, i brought my car to chrysler dealer in avondale, az. since my car is under warranty, only 15 months ownership and under 22k miles, i am concerned. this is the 2nd time my car has had serious problems; first was the transmission which fell apart at one week and 500 miles. the transmission was replaced at no cost to me by this dealer. my concern now is the front end - i was advised the inner tie rod ends are defective and must be replaced; items are on backorder. why would tie rod ends be defective, so soon, with not excessive mileage at this time? the service manager verbally noted that my car is not the only one with this problem, and yet, no recall has been issued at this time - why not? shouldn't the tie rods also be replaced since they're not affected by the defective tie rod ends? in my opinion, a recall needs to be issued for safety concerns re: tie rod ends on this vehicle. *tr | |||
| 09/22/2012 | 21000 | ||
| Hearing front end clunking sounds when accelerating from stop and slowing down to a stop, and also noticing slight pull on steering, i brought my car to chrysler dealer in avondale, az. since my car is under warranty, only 15 months ownership and under 22k miles, i am concerned. this is the 2nd time my car has had serious problems; first was the transmission which fell apart at one week and 500 miles. the transmission was replaced at no cost to me by this dealer. my concern now is the front end - i was advised the inner tie rod ends are defective and must be replaced; items are on backorder. why would tie rod ends be defective, so soon, with not excessive mileage at this time? the service manager verbally noted that my car is not the only one with this problem, and yet, no recall has been issued at this time - why not? shouldn't the tie rods also be replaced since they're not affected by the defective tie rod ends? in my opinion, a recall needs to be issued for safety concerns re: tie rod ends on this vehicle. | |||
| 04/18/2012 | 4500 | 2 | |
| First incident occurred when i was traveling on interstate. approximate speed was 65. i began to slow in far right lane for exit ramp. the car immediately died leaving me with no ability to get off high way. no power steering, lights, etc. the car did start again after being put into park and turning ignition. very dangerous as fast moving traffic behind me had to slam on brakes. second incident occurred when sitting at a stop light. all of a sudden the engine revved up and car jerk forward into intersection. my foot was on brake but it still lurched forward. when i took to dealer they said they could find nothing wrong when they ran a diagnostic. *tr | |||
| 04/18/2012 | 4500 | ||
| First incident occured when i was traveling on interstate. approximate spped was 65. i began to slow in far right lane for exit ramp. the car immediately died leaving me with no ability to get off high way. no power sterring, lights, etc. the car did start again after being put into park and turning ignition. very dangerous as fast moving traffic behind me had to slam on breaks. second incident occured when sitting at a stop light. all of a sudden the engine reved up and car jerk forward into intersection. my foot was on brake but it still lurched forward. when i took to dealer they said they could find nothing wrong when they ran a diagnostic. | |||
| 08/02/2011 | 50 | ||
| While driving this car has stauled on 5 separtate occasions. once in front of an 18 wheeler, there was no collision but it was close. one in an intersection as i went through a light in multiple lanes of traffic, once while pulling into trafic around a busy corner, once in a parking lot while attempting to part, and once on a county road. i notified chrystler they refuse to replace the vehicle stateing it does not fall within the lemon law guide lines. they are completley aware of the problem and yet i am still force to own and pay for a vehicle that is not safe to drive and may put my life in danger. | |||