Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE - FRAME AND MEMBERS | |||
| 11/07/2010 | 82000 | 1 | |
| My wife was driving our 2007 chrysler aspen when the left lower control arm broke off causing the wheel and axel to come off, went left instantly and into a 18 inch ditch, and broke her hand. i called chrysler the very next day, they gave me a case # and sent a man out to take pictures, he down played the whole thing like this was normal. later i received a letter fron chrysler saying it was not the fault of chrysler. i have taken the broken part to at least 10 places that knows about front ends also metal and welding shops body shops. within 10 seconds they all said it is a defect. you can see very plainly where it has been cracked for awhile, old and rusted, and then the new break. no other car was involved , just broke off. chrysler will not e-mail me or talk to me on the phone. my suv was totaled and the insurance company paid me back. but i still have the piece that broke off and pictures. i thought chrysler would want to know about this before a person or family got killed. if this had broke off at a higher rate of speed my family would of got killed, she just pulled on to a county road and about a 1000 ft. it snapped off. no lawyers will take this case because there's no money in just a broken hand. if you need anymore info. or want pictures let me know. even after i have my money i think about this every day and when i see aspens on the road and have a chance i will stop and show them the part and warn them that they might want to get it checked. thank you for your time. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 11/07/2010 | 82000 | ||
| My wife was driving our 2007 chrysler aspen when the left lower control arm broke off causing the wheel and axel to come off, went left instantly and into a 18 inch ditch, and broke her hand. i called chrysler the very next day, they gave me a case # and sent a man out to take pictures, he down played the whole thing like this was normal. later i received a letter fron chrysler saying it was not the fault of chrysler. i have taken the broken part to at least 10 places that knows about front ends also metel and welding shops body shops. withen 10 seconds they all said it is a defect. you can see very plainly where it has been cracked for awhile, old and rusted, and then the new break. no other car was involved , just broke off. chrysler will not e-mail me or talk to me on the phone. my suv was totalled and the insurance company paid me back. but i still have the piece that broke off and pictures. i thought chrysler would want to know about this before a person or family got killed. if this had broke off at a higher rate of speed my family would of got killed, she just pulled on to a county road and about a 1000 ft. it snapped off. no lawyers will take this case because theres no money in just a broken hand. if you need anymore info. or want pitures let me know. even after i have my money i think about this every day and when i see aspens on the road and have a chance i will stop and show them the part and warn them that they might want to get it checked. thank you for your time. a.c.m. | |||