Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - FLOOR SHIFT
04V021000DAIMLERCHRYSLER CORPORATIONfrom 04/01/1992 to 07/31/1999V (Vehicle)231576806/14/2004ODICHRYSLER GROUP LLC01/13/200401/15/2004
Defect SummaryOn certain passenger vehicles, the floor shifter ignition-park interlock may fail and allow the shifter to be moved out of the park position with the key removed. an inoperative interlock may also allow the key to be removed when the shifter has not been placed in the park position.
Consequence SummaryEither circumstance may result in the vehicle rolling away without warning.
Corrective SummaryDealers will install a new load-limiting push rod into the floor shifter lever of the affected vehicles. owner notification began on june 14, 2004. owners should contact daimlerchrysler at 1-800-853-1403.
NotesDaimlerchrysler recall no. c45.customers can also contact the national highway traffic safety administration
POWER TRAIN - AUTOMATIC TRANSMISSION - PARK/NEUTRAL START SWITCH
98V183000CHRYSLER CORPORATIONfrom 07/25/1994 to 01/21/1998V (Vehicle)68500010/26/1998ODICHRYSLER GROUP LLC08/06/199808/17/1998
Defect SummaryVehicle description: passenger vehicles equipped with automatic transmissions. the adjustment of the cable connecting the console shifter mechanism to the ignition key can cause a trapped key condition which can result in a low force required to depress the shift button. a combination of applying a mis-adjusted release button with a low force attempt to shift out of park with the key in the locked position, can break the connecting pin in the shifter.
Consequence SummaryIf this happens, the ignition-park interlock system will be nonfunctional.
Corrective SummaryDealers will inspect for proper operation of the system. any vehicles that are not functional after the inspection will have the shift mechanism and cable replaced with a self-adjusting design.
NotesOwner notification began october 26, 1998. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chrysler at 1-800-992-1997.also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
POWER TRAIN - AUTOMATIC TRANSMISSION
210060103/16/2001211699621898Automatic transmission fluid usage atf+4. *tt *mj10/03/2001
21059703/14/19976088988Concerns with 41te/42le transaxle shudder during an emcc (electronically modulated converter clutch) shift. *nlm01/11/2000
210599A09/03/1999210599607959This bulletin announces the availability and installation of a resuable automatic transmission oil pan gasket. *tt10/19/1999
21059903/05/1999604696Subject regarding reusable automatic transmission oil pan gasket. *tt05/07/1999
21049902/26/1999604364Service and parts information on 1999 running changes to transmission range sensor (trs) *tt04/27/1999
CH21069506/01/199543055Unknown11/01/1995
21269412/01/199439010Clicking noise from the left front of vehicle at low speed. *tw03/01/1995
18269401/01/199439009Improved transmission shift quality. *tw02/28/1995
POWER TRAIN - AUTOMATIC TRANSMISSION - COOLING UNIT AND LINES
21149712/12/19976089036Concerns with transmission fluid auxiliary cooler. *nlm01/12/2000
POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER
18099702/28/199751993Vehicle shudder during torque converter emcc (lock up) operation/diagnostic trouble code 38. *tw07/17/1997
POWER TRAIN - MANUAL TRANSMISSION
21099705/16/19976089028Information on 41te/42le service information. *nlm01/12/2000
97031421059703/14/199754371Condition with tranaxle shudder during a 3rd gear to 3rd gear partial emcc ( electronically modulated converter clutch) engagement, 3rd gear partial emcc to 4th gear partial emcc engagement, or 4th gear to 4th gear emcc engagement. *yc03/30/1998

Consumer Complaints


Fail datemilesoccurencesPurchase date
POWER TRAIN
02/01/2012130000
 Tl-the contact owns a 1995 chrysler cirrus. the contact stated that while driving approximately 55 mph, the vehicle suddenly shifted into neutral. the vehicle then shifted out of neutral, but would not accelerate out of first gear. the vehicle was taken to a mechanic for a diagnostic test. the mechanic stated that the transmission would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 130,000. sm.
02/01/2012130000
 Tl- the contact owns a 1995 chrysler cirrus. while driving at approximately 55 mph the vehicle suddenly went into neutral . the vehicle came out of neutral but would not accelerate out of first gear. the vehicle was taken to a mechanic for diagnostic. the mechanic stated the transmission would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 130,000. ds
12/19/20051780004
 The first failure was on dec 19 2005, i was driving on the freeway at approx. 65 mph and the engine quit running resulting in loss of power steering and power brakes also the transmission would not shift into a lower gear it just free wheeled. after bring the car to a stop on the side of the freeway and putting the transmission in park it restarted. this failure has occurred three more times this week. *nm
11/15/20030
 I don't have time to go back through the thousands of dollars worth of receipts for this lemon that has had every major component fail multiple times. the latest is the 3rd transmission failure since 1995.
08/15/20030
 I bought this car 08/12/03. i paid 8800.00 for the car. i bought an extended warranty plan for 1 year. due to all the problems i was having i ran a carfax report and found out this was a rental vehicle when pro car bought it at the auction. the manager denied knowing this. i took the car in on 8/15/03 because the steering was tightening up and power steering was nonexistent when going under 10mph. service man told me steering rack but then they took that back. car was overheating, and something wrong with idle. the dealer could not replicate the problem and said that overheating was normal unless it was going in the red. took in 08/21..same problems as before but now transmission problem. car would not down shift and would pop out of gear traveling down the hwy doing 65mph..car would instantly slow down and had to immediately pull over almost getting in an accident twice. now was overheating into the red. called 08/25 once again they said they could not replicate problems. went in 08/26 drove the car with service manager. overheating occurred again. they said a fan was unplugged...showed them idle they sprayed wires down with water. showed steering problem, they replaced power steering rack. transmission did not act up at times but nothing was done with that. 09/18/03 took care in while transmission was out of gear. they fixed a solenoid pack. picked up on the 19th on the way home car slipped out of gear again. called them and they said they would send to transmission shop. 10/14/03 took to ricks transmission shop. repairs done on transmission. picked up car on 10/15. 10/17/03 car broke down in parking lot. turned key nothing happened at all. passerby said due to work on transmission this was most likely a neutral switch that they should have replaced. 10/20 took car into pro car again. explained transmission problem and lemon law and that i was tired of the car and did not want it. manager not willing to do anything.
POWER TRAIN - AUTOMATIC TRANSMISSION
08/15/200940000
 Transmission without warning either shifts down into second gear and will not shift up or worse the transmission goes limp when driving at any speed in other words you end up coasting and could possibly cause a serious accident, the first time this happened to me i was going 65 mph on the freeway. fortunately, i was on the right hand side of the road so i could coast off and come to a stop. if i had been in heavy traffic in either the center or left hand lane there would be no way for me to avoid other cars and this would have resulted in a serious accident. i took the car to the chrysler dealer and they said it was a faulty solenoid pack and they replaced it for $900+ dollars. the car ran for a couple of weeks and the shifting down and limp episodes began again. i now have a car with 45000 miles parked in my garage and am afraid to drive it. there are dozens of blogs on the internet descibing the same problem and i do not see any recalls but this is certainly a life threatening hazard. unfortunately this is an intermittent problem that happens with no warning.
02/24/20091400001
 I bought a 1995 chrysler cirrus lxi and for the first little while it was great, then all of a sudden i was driving down the road at 62 mph and the car shifted into neutral i slowed down to about 30mph and it dropped into gear but it would not shift from first gear. now sometimes it will shift fine and other times it will not shift at all. and my a/c quit working and the rpm gauge stopped working at around the same time as the shifting issues started. *tr
03/04/2006122150710/16/2004
 I've had my engine checked back in may of 05 by the dealer they said it was engine misfire,the distributor ignition was bad. they charged me $321 just to check it,then i paid $276 to get it fixed. the car has had a drip ever since. in the past 6 to 8 months or longer i've had a drip from the engine that can't be fixed , i recently had my car worked on it was in the shop for a month it cost me $2500 to repair and it still has a leak. it's back there again because it needs that expansion plug and retaining bracket that only the dealer can provide according to every site but the place the car comes from. i'm also having transmission problems which i've had since i brought the vehicle. because i need a shift mechanism and cable from the dealer according to every site but where the car comes from. a few of the problems that are on the list i've either got fixed or got an estimate for.(one ) of the problems on the list ,the dealer sent something in the mail and i got it taken care of by the dealer,it was the( trans. floor shifter). also on your list! i've spent a lot of money to repair this vehicle for mistakes made by the dealer and it's not fair . i would like to be reimbursed and the recall problem fixed. *nm
09/05/2004580001112/07/2003
 While driving at 70 mph transmission went into neutral inadvertently. owner had the vehicle at the dealer for several months. owner picked up the vehicle and drove it for a few miles. however, the problem recurred. *ak two transmission have been installed but the vehicle continues to perform poorly. *nm
09/09/2004125000212/05/2000
 When driving 30-60 mph transmission down shifts sending rpms through the roof. sometimes i can pull over and turn off the car to reset the computer and sometimes not. this happened for the first time 1 month after purchasing car used. we took it to the dealership who did an overhaul on the transmission, gave it back to us, and problem recurred 5 days later. turned out to be the transmission control module shorted. now three years later this is happening again. it's not very safe to be traveling at 60 mph on a freeway and all of a sudden only be able to go 30 mph. *jb
08/25/20041160001
 Vehicle will not shift properly and makes a jolting movement. as a result, vehicle will not go faster than 30 mph. *ak
08/31/20031
 While driving 45 mph vehicle shifted gears on its own. consumer was able to maintain control of the vehicle, and drove it to dealer for inspection. mechanic determined that transmission needed to be replaced. *ak
09/02/2004119000412/16/2003
 Rpm's running high, transmission slipping, rough idle, abs light consistantly on even after inspection, gear slips when placing into park, while driving the car reversed on its own. have complained and wanted into another car due to having this one on a 24 lease, they denied me and have had to drive it and with 3 children and myself in the car it is not safe, but is the only transportation we have. we need help resolving this problem. *ak
04/15/20041050002
 While driving at low speeds transmission will not shift out of first gear. *ak the consumer indicated that the vehicle's transmission would not change gears at all. the sunroof would not close all the time. the radio wouldn't work. the a/c button would not remain engaged. the overhead material was coming down. *nm
08/23/2004800005005/08/1995
 1995 chrysler cirrus is continually downshifting into 2nd gear and stays there. i have tried to have it fixed and to no avail. the solenoid pack was replaced twice and this did not solve the problem. this was a costly repair that accomplished nothing. i even got a second opinion from an independent mechanic and it was in error also. this is a very dangerous defect that is evidently being experienced by many chrysler owners. *ak
07/30/2004115000107/23/1995
 While driving at any speed the car will just lose power, start slowing down, the rpm will rise to over 5000 rpms. have to drive at under 40 miles/hr just to try and keep the rpm under 4500. this is scarly when you got kids in the car and on a highway. this has become an everyday problem i could just start the car and the rpm will rise faster than the speedometer and wont go down, or i could just be driving and it will happen for no reason and you never know when it will happen. i have looked at nemerous car reviews related to the this model and year and in all of them eg http://www.carreview.com/midsize-compact/chrysler/prd_230_1531crx.aspx#reviews. just to mention one and in all of them several people are complaining about this problem, i also took time to read some of the complaints you have received over the years and found the same thing. would like to know if this issue was looked into and what can be done to correct it. as almost everything has been tried to no success from changing the computers to new transmissions, stopping at the side of the road and starting again. hoping to hear from you soon. i would be willing to alow you pple test drive my car and get a feel of it first hand. thankyou in advance.*ak
06/13/20006100010
 While driving at 55 mph, the vehicle would not change gears. the vehicle was taken to a transmission shop who informed the consumer that the transmission was not working. also, the vehicle would overheat on a regular basis. the consumer claims that the vehicle was taken to the dealer 9 times for coolant problems. *la
04/05/2004100
 The transmission throws itself into neutral at no notice, have to shut car off and restart. when put on computer shows car is fine to drive. but really unsafe very concerned. found that other people that own this same make and model complained and even after purchasing no transmission problem persists. *jb
08/22/200320
 When driving my vehicle at the speed of 45 to 60 mph my vehicle will down shift itself, or even at times throws itself into neutral . you can turn the car off and turn it back on to reset the computer but it may do it again. it gives no warning as to when its going to do it. that's why driving in this car is very dangerous and like playing russian roulette. *la
08/23/200311300025
 At any given time the transmission slips or what you can say stalls out and sometimes brought itself into neutral. car will not go anywhere and rpm's race. very dangerous. no one knows how to fix it. *la
07/07/2003401/15/2003
 After coming to a complete stop and releasing the brake the car will go into low gear and becomes very hard to accelerate. took it to a shop because it was said to be a brake problem, i got new rotors, front and back brakes, and calipers. problem still is there.*ak
08/01/2002
 Vehicle stalls/ shudders ,and breaks down constantly. consumer has had to replace transmission 3 times.*ak
05/01/20022001/01/2095
 When driving the car will automatically fall into neutral. when this happens if i put the car into neutral manually and turn the car off it will allow me to put the car back into drive, while still moving down the road. i have had it looked at by our local shop that services the car, and they are not haviing any fault come up on the computer.*ak
02/08/20021008/01/1995
 The car make a hard jerk and then when i try to accelerate, the transmission will not shift gears. the engine revs up and i have to turn the car off and back on when this happens.*ak
01/01/2002201/17/2002
 When driving 60-65 mph transmission will intermittently shift down to first gear. dealer replaced solenoid, but this did not remedy problem.*ak the consumer stated that the problelm reoccurred after the solenoid was installed. then, the dealer replaced the transmission due to bad o ring failure. *yh
12/11/2001104/01/2001
 Transmission failed with no apparent reason, massive rupture and fast depltion of fluids. common incident with many chrysler owners. suggest faulty manufacturing of transmission and components.*ak
 Transmission can shift out of gear when consumer is driving or when at a complete stop. contacted dealer, and the dealer was not willing to do anything. *ak
08/01/1997
 Brakes-driving on several occasions brakes will make a grinding sound and go to the floor, and will finally stop. had brakes replaced often, because they wear down often. battery- had to replace battery several times, because something causes battery to go dead. engine-driving at different speeds or sitting at stop signs and lights car will stall withot warning, took car to the shop, could not find problem, also called manufacture. electrical system-gas gauge shows empty when car is full, check engine light comes on, radio in car would go off when you hit a bump, finally stop working ,dash lights come on and off. air conditioner-have had several problems with air conditioner, have had different parts replaced,when sitting with air on car tries to go died. transmission- car leaks fluid, can't find spot, while driving up a hill transmission will slip is hard to pull, have had many problems out of car and sent to car repair shop many times. *ak
05/05/2001307/01/2000
 Bought car used in july 2000. transmission went out in may 2001. had to have it replaced with a remanufactured transmission from the factory. mechanic informed us the transmission we had to have put it was the third tranny this car has had. the second one was also a remanufactured tranny from the factory. is now july 2001 and tranny (3rd one) has quit and is in shop. won't come out of second gear.*ak
 While driving vehicle shut down. managed to turn vehicle off. vehicle was always being towed due to not being able to shift into gear to move it. at dealership was informed that front tie rods needed to be replaced due to coming loose. also, transmission needed to be replaced/ distributor had failed to function properly. *ak
05/01/20010
 Vehicle runs well at night. but, during daytime without prior warning it shuts off. transmission gear runs roughly when shifting gears . first gear shift goes to second gear and third gear with a hard knock. dealership is aware of problem. *ak
10/01/2000
 While driving at approximately 60 mph automatic transmission jumps out of gear and into lowest gear. dealership has examined vehicle, and replaced transmission. consumer states that vehicle is experiencing this problem again. please provide any additional information/attachments. *ak
05/10/20001002/01/1995
 Transnmission fort end pump seal leaking. this problem my mechnic report to me when i have my engine oil change. he said front pump seal is leaking on transmisson. he said he see lotoff car has this failure and to me chrysler has to do something about this. fuel gauge needle problem is also a wellknown problem. i did not know about this web site untill my friend told me about, please help me on this problems. i will check other recall that this model has and make sure i have proper repair for this. i have about three recall notice from chrysler for this car. i see more recall for this car than i recived from chrysler. please advise me for other recall that they have not done on my car. do ihave to make a complian for that to them? or file a complian to your department. this is all new to me so please help me. thanks. *ak
10/04/200006/01/2000
 My transmission has a front end leak and it was not fixed under warranty
12/27/1999
 While driving on highway heard a rubbing noise. pulled over, and two rear tires were turned in. contacted dealer, and was told that upper control arm broke because they were not properly lubricated. was also told that this vehicle was not designed where consumer could reach to lubricate. in addition, vehicle was making noise when putting it in reverse, and was not able to steer car because power steering pump seal went out and fluid leaked onto the ground. *ak
05/10/1996
 Vehicle keeps cutting off. had crank sensor & h20 sensor replaced. air conditioner fails to work. took to dealer & was informed vehicle needed spark plugs & problem not with transmission. *ak
10/01/19985
 Traveling 60mph, when vehicle would downshift on its own. cannot accelerate after it downshifted. took to dealer. told console shorts out every now & then.
01/12/1999108/01/1995
 Chrysler wants us to be responsible for 50% of charges to repair only the transmission; which was already overhauled at 35,000 miles. we need help in getting chrysler to take responsibility for a possible lemon. the power steering pump is going out and the dealer said it is premature; chrysler will not even acknowledge. the abs brake light comes on and stays on at different times, the front of the car jumps upon slowing to stop. the car has been nothing but trouble.
10/01/1996201/13/1995
 Transmission controller failed. yh
11/04/199809/01/1995
 I have had numerous problems with this new vehicle. the most serious of which happened this week. i had problems with the ball joints. after several trips, i finally got the dealership to replace the right one. they said the left one was find, although that was where the noise was from. they told me it was my power steering rack. five days after the right ball joint was replaced, the left ball joint broke as my 17 year old daughter was driving the car and the tire fell off. luckily she had gotten off the 4-lane highway she had been traveling on that night.
10/01/199809/07/1995
 Vehicle experienced 3 sidewall tire blowouts. in addition, abs module/ transmission failures.
 Took car to dealer and he said that the differential sheared in half, causing the transmission to blow . *ak
803/01/1995
 Engine failed 4 times; abs brake sfailed twice and the transmission failed once. *ak
01/30/19950
 Transmission computer controller failed. *tt
04/03/19953
 Oil leak from bell housing. *skd
08/03/1995
 Purchase car 11/94 transmission and air conditioner when out . tt
 When put into drive car shifted to second gear . *ak
POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL)
03/01/2004950003006/30/1995
 Dt: while driving on freeway placed car into cruise at about 77 or 78 mph. when looked at speedometer it was at about 60. mph. engine was running but not in gear. moved shift, but found it was still in neutral. vehicle was coasting, when slowing to about 30 mph it went in low gear. have to pull over in emergency lane and shut off engine and restart to get vehicle to drive. sometimes this may be have to be performed as much as 25 times. when it does go into drive at highway speed and may go as little as 20-25 miles before it goes into neutral and will have to repeat this ritual. took to dealer 5 times for about 5-6 weeks. dealer replaced ignition switch and lock. this did not help either. last time changed sop shift solenoid. vehicle is now worse than before and consumer spent $1,000 for repairs that did not help.*ak *tt *nm
07/13/2004900001
 While parked in the driveway vehicle rolled backwards into the street. as a result, an oncoming vehicle collided with consumer's vehicle. it was totaled. two months later consumer received a recall notice for the trans axle floor shift. *ak
06/22/1996206/01/1995
 Gear shift can be moved out of drive into neutral without depressing the lock button.
112/16/1994
 Gear shift failed.
POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - FLOOR SHIFT
05/08/200682064405/25/2002
 Dt*: the contact stated while driving the vehicle stalled without warning. this occurred at various speeds. the vehicle was towed to the dealership, where they determined the computer was bad and needed to be replaced. the manufacturer has not been contacted. the consumer stated the recall regarding the automatic shifter was not properly fixed. the consumer had problems shifting gears. updated 05/30/06. *ak
03/10/2005
 The consumer received recall notice for the transaxle floor shifter ignition/park interlock and repairs could not be completed due to lack of parts. *mr recall campaign#04v021000. *sc *jb
09/25/2004120001
 While parked and the key out of the ignition, the vehicle came out of gear and rolled down the driveway colliding into a tree. then six weeks later a recall issued for the floor shift assembly. the consumer has contacted the manufacturer for reimbursement, however they have denied her claim. please provide additional information. *jb
POWER TRAIN - AUTOMATIC TRANSMISSION - PARK/NEUTRAL START SWITCH
07/14/20001006/01/1995
 Intermittently car will not shift up upon acceleration. intermittently comes out of gear. local mechanic suggested that authorized chrysler repair facility examine car. local mechanic provided 3 service bulletins ( all pertaining to power train shifting problems) to present to authorized mechanic. first visit to (ryan chrysler, wantagh ny ) mechanic replaced solenoid valve body on transmission. fisrt dat back car continued to have problem. car returned to ryan chrysler and supposedly checked for three days. could not find any problem. car returned to owner with no explation and no mention of first repair ($600.00) which did not solve problem. car is not safe to operate. dealer response very poor due to severtity of problem. old parts were requested to be returned as per ny state law. service report was also checked to return parts. no parts were returned. service manager stated that mechanics never look at that portion of repair request. *ak
 When vehicle was in park without the key in the ignition switch, gear came out of park and vehicle moved forward , hitting a tree. *ak
06/01/19991
 Recall repair was completed however was not completed properly (98v-193). mjs
POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER
12/05/1994111/24/1994
 When using cruise control and going downhill, transmission converter unlocks, engine speeds increases to 1,000 rpm's;car speed increases 10 pmh. *ak
12/05/1994
 When using cruise control and going downhill, transmission converter unlocks engine speed;engine speeds increases to 1,000 rpm's;car speed increases 10 miles hr
POWER TRAIN - AXLE ASSEMBLY
07/13/2004900001
 While parked in the driveway vehicle rolled backwards into the street. as a result, an oncoming vehicle collided with consumer's vehicle. it was totaled. two months later consumer received a recall notice for the trans axle floor shift. *ak
POWER TRAIN - CLUTCH ASSEMBLY
08/20/2001608/11/1995
 While traveling at highway speed of 50-60 mph transmission will intermittently shift out of drive into another stage. dealer/manufacturer were notified. *ak *yh
POWER TRAIN - CLUTCH ASSEMBLY - PEDAL/LINKAGE
101/23/1996
 Compressor clutch fell off vehicle while being driven. *ak
POWER TRAIN - DRIVELINE - CONSTANT VELOCITY JOINT
01/09/1997211/01/1994
 Defective front end suspension due to a design defect, causing right front wheel to come off; also replaced cv joint axle. *ak
POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT
 Took car to dealer and he said that the differential sheared in half, causing the transmission to blow . *ak
POWER TRAIN - MANUAL TRANSMISSION
2002/18/1996
 In warm climates traveling fast, the vehicle would suddenly and violently downshift and place the vehicle into limp mode. the consumer stated that once in limp mode, the engine produces a huge amount of heat which vents though the vents and screws up the necessary a/c. *yh
05/31/20001
 The gas mileage was inconsistant due to loose spark plug wires, consumer stated vehicle had consistent electrical problems prior to the end of the warranty. *yh consumer also has had throttle body cleaning, injector cleaner performed, consumer states after performing tunp-up he noticed a small quiver in the vehicle, consumer states that gas mileage was inconsistent, consumer states the air bag light came on, which caused the radio ,wipers, air condition, power locks to be inoperative and the transmission was not shifting, consumer also had timing belt replaced.*jb
1
 Transmission failed causing driver to loose control.
02/10/1996
 While driving vehicle the transmission lock into the axle and there was a lot of grinding noise. took vehicle to dealer and they replaced the transmission because they could not unlock the device. *ak