Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | ||||||||||||||||
| 10E059000 | FEDERAL-MOGUL CORPORATION | E (Equipment) | 22689 | MFR | CHRYSLER GROUP LLC | 12/27/2010 | 12/27/2010 | |||||||||
| Defect Summary | Federal-mogul is recalling certain replacement control arm assemblies, part numbers k7425, 10945, fa4510x, k7427, 10946, and fa4611x, sold for use on various passenger vehicles listed above. the ball joint on the control arm assembly can fail causing the ball stud to wear through the control arm housing resulting in noise and/or separation of the ball stud from the housing. | |||||||||||||||
| Consequence Summary | If there is a separation of the ball stud from the housing, the driver can loose steering control, possibly resulting in a vehicle crash. | |||||||||||||||
| Corrective Summary | Federal-mogul will notify owners of record and replace the affected control arms free of charge. the safety recall is expected to begin during january 2011. owners may contact federal-mogul at 1-877-489-6659. | |||||||||||||||
| Notes | This recall only pertains to replacement control arm assemblies and has no relation to any original equipment installed on vehicles manufactured by chrysler llc.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | ||||||||||||||||
| 97V201000 | CHRYSLER CORPORATION | from 07/31/1994 to 07/10/1997 | V (Vehicle) | 599000 | 12/15/1997 | ODI | CHRYSLER GROUP LLC | 11/13/1997 | 11/20/1997 | |||||||
| Defect Summary | Vehicle description: passenger vehicles. the lower control arm ball joint can separate due to loss of lubrication. | |||||||||||||||
| Consequence Summary | Separation of the ball joint could cause a loss of steering control increasing the risk of a vehicle crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect the ball joint end housing cover seal for leakage with a high pressure air tester and the rubber boot will be visually inspected for damage. if the cover seal leaks or the boot is damaged, the lower control arm will be replaced. | |||||||||||||||
| Notes | Owner notification began december 15, 1997.owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chrysler at 1-800-992-1997.also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393. | |||||||||||||||
| 09E056000 | QUALIS AUTOMOTIVE LLC | E (Equipment) | 5787 | 11/09/2009 | MFR | CHRYSLER GROUP LLC | 10/09/2009 | 10/13/2009 | ||||||||
| Defect Summary | Qualis automotive is recalling certain aftermarket ball joints sold for use on certain passenger vehicles. the socket may have been excessively hardened which could cause it to crack near the retaining ring groove allowing the ball stud to separate under impact load. the subject ball joints were sold as four part numbers, d10945, d10946, g10945, and g10946. the affected control arms, d10945 and d10946, are stamped with the following dates on the ball joints: 134308, 135708, 100109, 102709, 104109, 105509, 107609, 108909, 110309, 113209, and 116609. the g10945 and g10946 are the same part as the d10945 and d10946 respectively. they are labeled differently depending on the aftermarket customer. | |||||||||||||||
| Consequence Summary | Separation of the ball stud from the socket of the ball joint housing would allow the control arm to collapse and the wheel to fold in causing loss of steering control, possibly resulting in a crash. | |||||||||||||||
| Corrective Summary | Qualis automotive will replace the ball joints free of charge. the safety recall began on november 9, 2009. | |||||||||||||||
| Notes | This recall only pertains to aftermarket ball joints and has no relation to any original equipment installed on vehicles produced by chrysler.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 020598 | 05/29/1998 | 601679 | Intermittent popping sound coming from the front of the vehicle may be heard from either side. *yc | 11/09/1999 | |
| SUSPENSION - FRONT | |||||
| 021295 | 10/01/1995 | 46369 | Vehicle may drift or lead left or right at highway speeds during straight ahead driving. may be more pronounced on crowed roads. bulletin involves adjusting the front suspension camber. | 04/25/1996 | |
| SUSPENSION - REAR | |||||
| 020695 | 03/01/1995 | 39992 | Change in the rear suspension trailing link. *tw | 11/01/1995 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| EA97016 | CHRYSLER GROUP LLC | 09/29/1997 | 11/20/1997 | LOWER CONTROL ARM BALL JOINT FAILURE | 97V201000 | |
| Alleged front suspension may collapse due to failure of lower control arm ball joint; loss of vehicle control may result. | ||||||
| PE97009 | CHRYSLER GROUP LLC | 03/13/1997 | 09/29/1997 | LOWER CONTROL ARM BALL JOINT FAILURE | ||
| Front suspension may collapse due to failure of lower control arm ball joint; loss of vehicle control may result. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 01/24/2002 | 1 | ||
| Nhtsa recall 97v201000/manufacturers recall 750 concerning lower control arm: while driving 20 mph, the front left wheel locked up, dealer was notified, and informed consumer that this vehicle was not covered under recall due to vin.*ak consumer also had 4-wheel alignment performed.*jg | |||
| 06/16/1996 | 20 | 06/01/1996 | |
| I purchased my car at chrysler chase in stockton ca. the first day i noticed a noise comming fron the steering wheel when i braked so i asked the dealer to hear the noise. the sales person directed me to the service department where they heard the noise and assured me that it was normal for that car. i kept hearing the noise but i believed it was normal. the noise presisted so i contacted the dealer i took the car back in i was told that the steering colum needed replacing because they had a recall well this has been going on for the past 5 years i have been taking it back for the same problem over and over again and i have always been told that the noise was normal. i have taken my car for major repairs according to the dealer they repair it but when i take it back for the same thing it is only convenient for them to say that they can't hear the noise, and when they have heard the noise it is normal to them yet i still have the same breaking and steering problems. the dealer let my warranty run out by telling me that the noise was normal, and when my warranty was over they just said well we don't know if is the same thing even though they end up replacing the same things. the last time i had the parts replaced was at about 89,000 miles i again told the dealer that the problem was still there but they said it was normal. i had my brakes worked on on feb, 2001 at the dealer but the brakes were making alot of noise squeeling and a grinding noise my wife took the car back and the told her that the had put lock fast and that was the reason the metal was grinding they worked on my brakes again for this reason, but the noise was even louder and the grinding noise got worse. i took the car in to try to get them to check it but chad the person who i spoke to told me that he already had told my wife that the noise was normal because they were using new materials that were always going to make noise, and that the grinding noise was just the parts settling in.*ak | |||
| 01/20/2001 | 10/01/1995 | ||
| Grinding in the wheels when turning and loose of power stering fluid. checked with 2 auto machanics (garages) stated that with such low miles they should not be going bad. talked to customer service for european u.s military sales and they stated that i should contact you since this is not in the recales listed for my car recall numbers 750,78a. | |||
| 10/13/1998 | 1 | 10/13/1998 | |
| Consumer was not aware that the support beam was replaced prior to ownership. *mjs | |||
| 06/12/1999 | 04/01/1999 | ||
| My 1995 chrysler cirrus, with 92,000 miles, has had some engine damage in result in an fire erruption. my car spent 5 1/2 months in an chrysler dealership and when i got it back it ran for less than 30 days. it has had multiple failures including electrical, engine, and vibration. i found that this car run fine until this incident. it has also come to my attention that nhtsa has a recall 96v006 for the same very problem that i am experiencing. please help me and my attorney to resolve this matter. thank you, cathy gifford my attorney is mark stewart, 300 south college st., winchester, tn 37398. ( 931-967-4303) | |||
| 09/14/1999 | |||
| Had noticed a grinding noise in the steering wheel whenever it was turned left/right. put power fluid in steering & problem returned. had noticed a leak in driveway & took to mechanic. informed by mechanic the rack & pinion had to be changed. had wheels aligned & was informed did not need it. *ak | |||
| SUSPENSION - FRONT | |||
| When driving at any speed and making making any type of turn there is a loud knocking noise coming from the front of the vehicle, and when applying for the brakes the noise is there. *ak | |||
| 01/01/1997 | |||
| When driving at any speed there is some type of knocking noise coming from front vehicle. also, driver's side window separated from the mounting, and consumer can't roll the window down. *ak | |||
| 07/14/1999 | 1 | 12/01/1998 | |
| My car was inspected for a recall issue almost two years ago. i bought the car only 7 months ago. recently, it broke down because of the recall issue and the manufacturer will not cover the costs for repair because they say that the recall had been completed when actually the car was only inspected (no parts replaced). what if a short time after it was inspected, the problem started to occur? i was not aware of this recall when i purchased the car and i think that the manufacturer should cover the costs. i think i am being cheated out of money and for the safety of my car. don't manufacturers want to keep their customers satisfied and make sure that their cars are safe? | |||
| 02/15/1999 | 1 | 05/01/1998 | |
| Warranty recall out, but we were not notified of a problem, and we feel that this is a safety issue, and if chrysler is aware of the problem, they have a responsibility to their customers to notify and fix the problem. also, chrysler is not willing to replace the arm on the other side until it fails. what if it fails while we are driving at 60 mph with our baby in the back of our car? i would like to think that i can trust chrysler with my family's safety. *ak | |||
| 03/15/1999 | 1 | 05/01/1995 | |
| Many many problems with this vehicle and the dealership. please contact us if you can for more details | |||
| 10/01/1998 | 1 | 05/01/1995 | |
| Many many problems with this vehicle | |||
| 12/03/1997 | 1 | 08/01/1996 | |
| Also.....water pump failure.....3/6/99....mileage....67,500. the listed incidents are unusal and unexpected. it seems i am having one problem after another on this vehicle. dealer has worked with me and has been more than fair. i am happy with their service. i am not happy about the quality of the product chrysler has created. i believe that i am paying for their design flaw, as this is the first year of totally new designed vehicle. | |||
| 12/29/1998 | |||
| When starting up the vehicle there is a loud knocking noise coming from the front of the vehicle.consumer can't determine what the problem is. *ak | |||
| 11/04/1998 | 09/01/1995 | ||
| I have had numerous problems with this new vehicle. the most serious of which happened this week. i had problems with the ball joints. after several trips, i finally got the dealership to replace the right one. they said the left one was find, although that was where the noise was from. they told me it was my power steering rack. five days after the right ball joint was replaced, the left ball joint broke as my 17 year old daughter was driving the car and the tire fell off. luckily she had gotten off the 4-lane highway she had been traveling on that night. | |||
| 1 | 12/16/1994 | ||
| Suspension failure. | |||
| 01/09/1997 | 2 | 11/01/1994 | |
| Defective front end suspension due to a design defect, causing right front wheel to come off; also replaced cv joint axle. *ak | |||
| 04/01/1995 | |||
| Front end rattles/noisy. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM | |||
| Front ball joint broke, causing front of the vehicle to collapse. please give any further details. *ak | |||
| While driving vehicle at 40 mph left ball joint snapped, causing driver to get hurt. consumer notes pervious problem with right side. *ak | |||
| 11/24/1996 | 12/05/1994 | ||
| Left front ball joint broke, causing wheel to separate from vehicle. left disabled vehicle on country road. *ak | |||
| 01/19/1997 | |||
| Consumer was traveling 20 mph and the right front passenger's tire broke away from the ball joint and control. consumer has contacted the dealer, dealer has yet to replace any parts. *ak | |||
| The right front ball joint that holds the tire to the axle of the car broke off, causing the tire to fall off. please describe further details. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | |||
| 11/03/2000 | 1 | 11/01/1997 | |
| Consumer had vehicle checked for recall 97v201000-750. steering wheel would make a mild grinding noise when turning. consumer was trying to convince dealer there was a problem, but they wouldn't cooperate. consumer received a recall notice from chrysler & had taken it to another dealer, which wasn't able to do it because one dealer had recorded it as being done. chrysler manufacturer & dealer have given consumer problems. *ak | |||
| 04/02/1998 | 1 | 10/05/1995 | |
| Lower control arm amd sway bar links failed causing noise. | |||
| 02/11/1998 | |||
| The vehicle was taken to dealer to repair defect that was on lower control arm recall. the dealer pumped air into the ball joints. later the consumer developed steering problems, and contacted dealer again. the dealer stated that the steering problem was not associated with the recall. while driving on highway the front lower control arm completely separated from the ball joint at 25mph. no accident or injuries occurred . (97v-201). *ak | |||
| 01/01/1998 | |||
| The vehicle was taken to the dealer to have recall repair done for the lower control arm. when the owner left, the dealer noticed a loud noise the vehicle was making, and it wasn't making that noise before they brought it to the dealer. *ak | |||
| 01/08/1998 | 0 | ||
| Had received recall notice (#97v201000) & called dealership. set the appointment & took vehicle in. after arriving at dealership, was informed had no parts to do repair work. *ak | |||
| 03/20/1997 | 10/26/1994 | ||
| While driving the lower control arm became loose, resulting in irregular steering control. this is under investigation pe-97000 *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 06/01/2008 | 75500 | 1 | 08/01/2001 |
| Tl*the contact owns a 1995 chrysler cirrus. several months ago, while driving 20 mph, the driver's side front suspension began making a creaking noise. the noise did not sound like the springs, but more like plastic rubbing over a heavy load. the contact took the vehicle to a mechanic and was informed that both the passenger and driver's side front suspension were out of lubricant. in addition, the suspension joints needed to be replaced. after researching the issue, the contact discovered nhtsa campaign id number 97v201000 (suspension:front:control arm:lower ball joint) for the same failure his vehicle was experiencing. the manufacturer stated that the recall did apply to his vehicle; the manufacturer was taking responsibility for the repairs. the failure mileage was 75,500 and current mileage was 76,200. updated 12-02-08 *bf updated 12/02/08. *jb | |||
| 03/04/2006 | 122150 | 7 | 10/16/2004 |
| I've had my engine checked back in may of 05 by the dealer they said it was engine misfire,the distributor ignition was bad. they charged me $321 just to check it,then i paid $276 to get it fixed. the car has had a drip ever since. in the past 6 to 8 months or longer i've had a drip from the engine that can't be fixed , i recently had my car worked on it was in the shop for a month it cost me $2500 to repair and it still has a leak. it's back there again because it needs that expansion plug and retaining bracket that only the dealer can provide according to every site but the place the car comes from. i'm also having transmission problems which i've had since i brought the vehicle. because i need a shift mechanism and cable from the dealer according to every site but where the car comes from. a few of the problems that are on the list i've either got fixed or got an estimate for.(one ) of the problems on the list ,the dealer sent something in the mail and i got it taken care of by the dealer,it was the( trans. floor shifter). also on your list! i've spent a lot of money to repair this vehicle for mistakes made by the dealer and it's not fair . i would like to be reimbursed and the recall problem fixed. *nm | |||
| 01/01/1901 | 2 | ||
| 1995 chrysler cirrus castle nut and pin fell off allowing the upper control arm to fall apart.*mr this failure resulted in hundreds of dollars in damage. after the failure, the consumer received a recall notice on this problem and had it repaired. after the repairs the part failed again. *nm updated 9/15/05. *jb | |||
| 97000 | 1 | ||
| While driving at 60/70 mph, there was a loud noise from the rear of vehicle. consumer pulled vehicle over. upon inspection of the vehicle, consumer noticed rear driver's side wheel was out of line, and almost came completely off. had vehicle towed to dealership. the mechanic replaced the ball joints because they had broken apart. also serviced the driver's side rear wheel and tire.*ak | |||
| 01/24/2002 | 1 | ||
| Nhtsa recall 97v201000/manufacturers recall 750 concerning lower control arm: while driving 20 mph, the front left wheel locked up, dealer was notified, and informed consumer that this vehicle was not covered under recall due to vin.*ak consumer also had 4-wheel alignment performed.*jg | |||
| 10/28/1996 | 1 | ||
| Front end collapsed due to failure of the lower control arm ball joint, prior to recall notice. | |||
| 12/30/1997 | 1 | 12/10/1994 | |
| Lower control ball joint failed. | |||
| 02/04/1997 | 01/30/1995 | ||
| Right front lower control arm/ball joint failed. *ak | |||
| 01/09/1996 | 2 | ||
| Failure of the lower ball joint on the left and right side, the ball joint broke away from the frame, consumer has contacted the dealer , dealer replaced the lower ball joint part # 4616922. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 97000 | 1 | ||
| While driving at 60/70 mph, there was a loud noise from the rear of vehicle. consumer pulled vehicle over. upon inspection of the vehicle, consumer noticed rear driver's side wheel was out of line, and almost came completely off. had vehicle towed to dealership. the mechanic replaced the ball joints because they had broken apart. also serviced the driver's side rear wheel and tire.*ak | |||
| 12/27/1999 | |||
| While driving on highway heard a rubbing noise. pulled over, and two rear tires were turned in. contacted dealer, and was told that upper control arm broke because they were not properly lubricated. was also told that this vehicle was not designed where consumer could reach to lubricate. in addition, vehicle was making noise when putting it in reverse, and was not able to steer car because power steering pump seal went out and fluid leaked onto the ground. *ak | |||
| 05/01/1997 | |||
| When traveling on the highway the upper ball joint broke, causing the consumer to lose control of the vehicle, pe97-009. consumer has contacted the dealer, dealer replaced the upper ball joint. *ak | |||
| SUSPENSION - FRONT - SPRINGS - TORSION BAR | |||
| 04/02/1998 | 1 | 10/05/1995 | |
| Lower control arm amd sway bar links failed causing noise. | |||
| SUSPENSION - FRONT - STABILIZER BAR | |||
| 09/10/2001 | 90000 | 5 | 02/01/1995 |
| While driving, the consumer heard a grinding noise in the steering wheel and it felt loose. the vehicle was taken to a body shop for inspection. the mechanic informed the consumer that the rack and pinion needed to be replaced which had already been replaced twice. it twice. *jb revised: the original rack and pinion had worn out. the steering was loose at 90k miles and the rack and pinion at 23k miles. both of the stabilizers had frozen in the lower control arms. *sc *jb | |||
| 09/05/1997 | 1 | 10/05/1995 | |
| Stabilizer bar, ball joint-sway bar link and bushing failed causing noise. | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 09/05/1997 | 1 | 10/05/1995 | |
| Stabilizer bar, ball joint-sway bar link and bushing failed causing noise. | |||
| SUSPENSION - REAR | |||
| 12/03/1997 | 1 | 08/01/1996 | |
| Also.....water pump failure.....3/6/99....mileage....67,500. the listed incidents are unusal and unexpected. it seems i am having one problem after another on this vehicle. dealer has worked with me and has been more than fair. i am happy with their service. i am not happy about the quality of the product chrysler has created. i believe that i am paying for their design flaw, as this is the first year of totally new designed vehicle. | |||
| 09/05/1997 | 1 | 10/05/1995 | |
| Stabilizer bar, ball joint-sway bar link and bushing failed causing noise. | |||