Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 03/01/2006 | 75000 | 10 | |
| In wet conditions, the serpentine belt of our 2000 chrysler grand voyager minivan comes off with no warning. the problem is intermittent and unpredictable (though always wet). when it does slip off, the driver is left in a deadly situation as all power steering is lost. this has happened to us approximately 10 times over the past year or so. we've replaced the belt twice, the pulley wheel, the tensioner, and the motor mounts. we've also had a plate installed under the motor to try to keep road moisture off of the belt system. i've now learned that this is so common a problem that the gates corporation has manufactured a repair/replacement belt system for these vans (which i just purchased). it's interesting that the gates corporation acknowledges the problem, but the chrysler/dodge company hasn't issued a recall or offered any type of recourse for customers. this is a very dangerous issue. we've been lucky so far that no accidents or injuries have resulted. *tr | |||
| 05/15/2003 | 1 | ||
| While driving the vehicle leaked oil. *nlm | |||
| 05/13/2002 | 3 | 12/01/2000 | |
| Two serpentine belts have broken within a month. dealer notified. *ak when the serpentine belt failed for the third time, the dealer replaced the entire tensioner assembly and no problem has occurred since then. *yh | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||
| 03/12/2007 | 136000 | 6 | 02/28/2000 |
| I have a 2000 chrysler grand voyage, currently with 136000 miles on it. any time there seems to be a bit of a wet condition, that leads to the serpentine belt coming off. it happened on 3/12/2007, in nov 2006, in sept 2006, in aug 2006, during the summer of 2005, and summer of 2004(original belt). with the number of systems controlled by that belt, this is a safety hazard. the reports seem to be that the belt is very prone to slipping off. in the nov 2006 repair, the shop said i needed a water pump because the bearings were worn and the shaft was out of alignment. i wonder if that could have been caused by the serpentine belt walking, putting odd stresses on the shaft. a large washer, part of a repair kit for the problem, was installed on the tensioner in september, but that has not ended the problem. it's overly sensitive to wet conditions - which at times simply cannot be avoided. *jb | |||
| 12/29/2006 | 2 | ||
| 2000 chrysler grand voyager, 3.3 l. the serpentine belt slipped off during heavy rain while i was on the tollway in plano. i lost the powering wheel immediately, luckily i was near to the exit and was able to park my car on the service road. this defect of this car is so dangerous and a recall is needed. i checked from internet, the problem always happens during snowy or rainy day, that makes this problem more deadly for drivers and passengers. i will not buy this chrysler's car till they take action on this problem. *nm | |||
| 09/03/2004 | 5 | ||
| While driving vehicle shut down. consumer was unable to restart vehicle. lights appeared on the dashboard and remained on. consumer had the vehicle towed to dealer for inspection. consumer informed mechanic that this problem occurred more than once and had not been resolved. *ak | |||
| 11/23/2003 | 62000 | 1 | 02/26/2003 |
| Serpentine belt broke on the way home from work. belt broke 2 other times also. car was into dealer on 12/10/03 for this and knocking noise. they fixed knocking noise but did not look at belts. on 2/11/03 the belt tensioner was replaced by firestone. the new on looks nothing like the original but the belts have not broken since.*ak | |||
| 12/01/2000 | |||
| Serpentine belt broke, and without prior warning vehicle shut off. there were no lights or power . vehicle had to be towed. dealership was aware of problem.*ak | |||