Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 1900101 | 03/23/2001 | 1900300 | 619127 | Some owners may experience loose feel or clunk in the steering wheel as the wheel is moved from side to side. *tt | 05/15/2001 |
| 1900300B | 10/06/2000 | 190300A | 618868 | Some vehicles may experience loose feel or clunk in the steering wheel as the wheel is moved from side to side. *tt | 05/03/2001 |
| 0042 | 09/13/2000 | 615695 | Advance service information for loose steering. *tt | 01/28/2001 | |
| 190300A | 09/08/2000 | 190300 | 6092235 | Experiencing loose feel or clunk in the steering wheel as the wheel is moved from side to side. *tt | 11/29/2000 |
| 190300 | 06/02/2000 | 614153 | A condition may exist where a loose feel or clunk in the steering wheel as the wheel is moved from side to side. *tt | 09/29/2000 | |
| 190899 | 12/31/1999 | 610017 | Information when servicing the inner tie rod end to steering gear attachments. *tt | 04/14/2000 | |
| STEERING - WHEEL AND HANDLE BAR | |||||
| 220499 | 10/29/1999 | 612159 | Subject concerning the steering wheel vibration. *mjs | 06/06/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 04/04/2005 | 17000 | ||
| I purchased my vehicle as a pre-certified car with only 14,100 original miles in june of 2003. on 4/4/2004 my vehicle speedometer sensor failed causing my vehicle to be place in a safety mode of no more than 25 miles an hour..(felt like the transmission dropped). then a year later around the same time, my power steering pump failed and almost causing me an accident. i have also repaired the cradle bushing 3 times since owning this vehicle and now i have to replace them again. i also just recently (dec. of 2011) had all the struts complete assembly replaced with both lower control arms with ball joints. replaced both upper outer tie rods, both lateral links. i am constantly replacing my tires before there warranty time and replacing front-end brake pads. also my seat belts are defective and not working properly. the rear defroster/antenna module started smoking and melted causing my defroster not to work anymore. i have been having nothing but problem with this vehicle since day one, with no help or concern from chrysler. the bumper to bumper warranty i had purchased for the vehicle did not cover any of these failed parts. i also tried getting the recall parts replaced and was told by several dealerships that my car was not part of the recall because i have a sunroof lhs. i am constantly having to replace front-end suspension parts that keep failing on this vehicle. this vehicle only had 1 owner before me. i have receipts for all updated maintenance and repairs for this vehicle. chrysler has denied me of any failed parts, warranty parts and recalls for the vehicle. this is just the beginning of the issue's with this vehicle, there are other issue's as well but will not be able to fit it on this form. | |||
| 06/01/2008 | 58337 | ||
| Tl*the contact owns a 2000 chrysler lhs. while turning the vehicle, the steering made a loud noise. the steering failure began in august of 2006. the dealer replaced the steering gear and the rack and pinion. in june of 2008, the steering failure recurred and the noise worsened. the manufacturer took a report and stated that they would not assist with the repairs due to the age of the vehicle. the contact will take the vehicle to another dealer for a diagnosis. she purchased the vehicle brand new and the oil gasket, water pump tension pulley, transmission cooling line clamp, and the water pump were all replaced due to the failure. the failure mileage was 58,337 and current mileage was 77,000. | |||
| 08/21/2007 | 80000 | 1 | 05/14/2002 |
| 2000 lhs power steering problems. car has 83,000 miles. good maintenance and upkeep. steering is sluggish, wandering on highway, clunking noise in steering wheel, intermittent pulling surges in steering wheel, constant corrections, loose feel, afraid of sudden and complete failure - plan to take car to dealer where i know i will be given song and dance. i have owned several cars driven over 100,000 miles never had such an issue. *tr | |||
| 09/23/2007 | 78000 | 1 | 01/14/2006 |
| Steering issues, noise in wheel area while driving, loss of traction control and abs, tie rods to be replaced, play in steering wheel, vehicle shifts heavy while rolling over a bump, dome lights go on sporadically, fuel gauge drops to e and goes back up all the time, tires worn and they were brand new. *tr | |||
| 02/05/2006 | 41468 | 1 | 11/24/2000 |
| I towed my 2000 chrysler lhs on a two-wheel tow dolly behind my rv from papillion, ne to fort benning, ga. since there were no pull-through sites available when i arrived at the campground at ft. benning, i had to remove the car from the dolly so i could back the rv in. once off the dolly, i found that i couldn't drive forward. both front tires were facing in different directions. next morning car was transported to a chrysler dealer in columbus, ga who repaired the steering. turns out that the inner tie rods separated from the rack-n-pinion assembly. the power steering rack had been replaced by baxter chrysler of omaha, ne on aug 24, 2004. dealer rep in ga indicated that if i had been driving when the parts separated, the car would have rolled and i and my wife could have been killed. for approximately 9 - 12 months prior to this incident in ga, i had complained to baxter of noises in the steering when making slow speed turns and steering wheel vibration at highway speeds. baxter couldn't find anything wrong. improper repairs back in aug 04 may have caused separation of parts. *nm | |||
| 02/12/2006 | 49000 | 1 | |
| 2000 lhs steering mechanism ruptured and caused consumer to lose control of the vehicle. *ts the manufacturer denied the consumers claim stating they didn't find and defects in the steering system. *jb | |||
| 10/17/2002 | 44500 | 08/07/2000 | |
| Excessive play and wander in steering on my 2000 chrysler lhs. 3 trips to dealership, dealership blames alignment and tires. have tried 3 alignments, and 2 complete sets of new tires. vehicle is unsafe to drive at highway speeds. have seen numerous complaints of same nature on various websites as well as nhtsa. *nlm | |||
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||
| 09/11/1999 | 100 | 09/01/1999 | |
| Alarm system: when you get out of the vehicle and lock the doors by one of three methods (keyswitch, electric lock buttons, or transmitter) and not manually lock the door(s), the red light on top the dash is supposed to start flashing and the alarm is supposed to arm. this works only about half the time. two different dealers called star at chrysler and were told this is a known glitch, and that a tsb would follow. if you want to arm the alarm, you can wait about 5 minutes then relock the door(s), or put the key back in the ignition and turn it to run and back off, then get out of the car and arm the alarm again. | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 07/15/2007 | 54848 | 2 | 11/24/2000 |
| On july 15, 2007, i entered my chrysler lhs to drive home from a local business parking lot. after starting the car and slightly turning the steering wheel, i heard a pop, pop. i thought that i had a blow out and checked the wheels. all were ok. i tried again to turn the steering wheel and it turned freely from right to left and back with no effort what so ever. checked the front wheels after turning steering wheel fully to the left and found the wheels pointed straight ahead. left the car overnight and the next day had it transported to baxter chrysler for repair. they found that the bolts holding the steering assembly to the frame had broken and as a result caused the tie rods, steering gear and associated parts to break including the rack. this is the second catastrophic failure of the steering assembly on this car. see complaint filed 6/20/2006, odi # 10160292. as in the previous incident, i or my wife was lucky that we were not driving at highway speeds when this failure occurred. *tr | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 12/14/2007 | 152000 | 2 | 11/21/2002 |
| I own a 2000 chrysler lhs and we bought the car back in 2002 with 36*** miles on it. around 15,000 miles after buying the car, my wife was going to make a left hand turn out of a parking lot when the steering locked up. we had the car towed to a local shop and they informed us that the rack would have to be replaced. after paying a thousand plus, we were back up and going. we never heard any more than rack failure. now fast forward to friday december 14th, 2007, i was getting ready to leave work and the car lost all power steering. i limped it home (about 20 miles) and started contacting a repair shop. i wound up muscling the car to my local dodge dealership and they said that the power steering pump has gone bad. the car now has 150,000 miles on it and we are looking at another $600 bill. the power steering pump was not replaced to my knowledge at the time of the rack replacement. both instances occurred at a speed of less than 5 mph. *tr | |||
| 10/18/2003 | 23200 | 1 | 10/13/1999 |
| While driving approximately 25 mph downhill, the steering wheel failed to turn in either direction. the driver was able to avoid a collision and the vehicle was towed to a dealer. the dealer replaced the power steering pump and the rack and pinion. please provide further details. *jb consumers wife was in severe shock. he would like for the manufacturer to be notified of this incident. *ph | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 09/23/2007 | 78000 | 1 | 01/14/2006 |
| Steering issues, noise in wheel area while driving, loss of traction control and abs, tie rods to be replaced, play in steering wheel, vehicle shifts heavy while rolling over a bump, dome lights go on sporadically, fuel gauge drops to e and goes back up all the time, tires worn and they were brand new. *tr | |||
| 07/15/2007 | 54848 | 2 | 11/24/2000 |
| On july 15, 2007, i entered my chrysler lhs to drive home from a local business parking lot. after starting the car and slightly turning the steering wheel, i heard a pop, pop. i thought that i had a blow out and checked the wheels. all were ok. i tried again to turn the steering wheel and it turned freely from right to left and back with no effort what so ever. checked the front wheels after turning steering wheel fully to the left and found the wheels pointed straight ahead. left the car overnight and the next day had it transported to baxter chrysler for repair. they found that the bolts holding the steering assembly to the frame had broken and as a result caused the tie rods, steering gear and associated parts to break including the rack. this is the second catastrophic failure of the steering assembly on this car. see complaint filed 6/20/2006, odi # 10160292. as in the previous incident, i or my wife was lucky that we were not driving at highway speeds when this failure occurred. *tr | |||
| 09/03/2006 | 73000 | 1 | 11/07/2004 |
| Dt*: the contact stated while traveling 50 mph, a very loud noise was heard when the vehicle hit a bump in the road, vibrated, and shifted to the right. the dealership determined the right inner tie rod, rack and pinion, bushings and sway bar were bad. the rear bushings, sway bar, strut and strut mount were also bad. | |||
| 11/11/2004 | 93000 | 2 | |
| The upper ball joints and the tie rods malfunctioned. *ak | |||
| STEERING - RACK AND PINION | |||
| 12/14/2007 | 152000 | 2 | 11/21/2002 |
| I own a 2000 chrysler lhs and we bought the car back in 2002 with 36*** miles on it. around 15,000 miles after buying the car, my wife was going to make a left hand turn out of a parking lot when the steering locked up. we had the car towed to a local shop and they informed us that the rack would have to be replaced. after paying a thousand plus, we were back up and going. we never heard any more than rack failure. now fast forward to friday december 14th, 2007, i was getting ready to leave work and the car lost all power steering. i limped it home (about 20 miles) and started contacting a repair shop. i wound up muscling the car to my local dodge dealership and they said that the power steering pump has gone bad. the car now has 150,000 miles on it and we are looking at another $600 bill. the power steering pump was not replaced to my knowledge at the time of the rack replacement. both instances occurred at a speed of less than 5 mph. *tr | |||
| 09/03/2006 | 73000 | 1 | 11/07/2004 |
| Dt*: the contact stated while traveling 50 mph, a very loud noise was heard when the vehicle hit a bump in the road, vibrated, and shifted to the right. the dealership determined the right inner tie rod, rack and pinion, bushings and sway bar were bad. the rear bushings, sway bar, strut and strut mount were also bad. | |||
| 08/25/2005 | 55303 | 1 | |
| I was driving my 2000 chrysler lhs and the steering failed. i could not turn the car to the left. my major concern was that my 16 year old daughter was using this car to practice driving for her motor vehicle test. if it was her that was driving the car she would of been hurt or killed. i have only 55,000 miles on this car. it had 3 owners all in my family. i asked chrysler and the dealer to cover the $800 repair bill. they of course refused. i contacted chrysler customer service and they refused and were very rude. i contacted the tufano dealership they contacted chrysler and still refused. claiming the mileage was too high. there are may complaints regarding this issue. i am just look for reimbursement. i will not stop until i am satisfied. can you help. *nm | |||
| 06/08/2005 | 52000 | 1 | |
| While driving at normal highway speed the steering needs to be constantly corrected. the dealer analysis requires the replacement of the rack and pinion assembly due to internal looseness. the vehicle only has 54000 miles. surely the durability should be better on a vehicle that is driven only occasionally for long trips. | |||
| 08/17/2004 | 1 | ||
| I began hearing a clunking noise in the front end, upon a warm start. the rack and pinion assembly was replaced, but the problem has persisted. the vehicle is now difficult to control on right turn exit ramps and the clunking noise is present while driving.*ak | |||
| 03/20/2004 | 37000 | 1 | |
| The steering wheel had too much play in it, and there is a bad squeaking noise when turning. vehicle was taken to the dealership, who indicated that rack and pinion malfunctioned. *ak | |||
| 10/18/2003 | 23200 | 1 | 10/13/1999 |
| While driving approximately 25 mph downhill, the steering wheel failed to turn in either direction. the driver was able to avoid a collision and the vehicle was towed to a dealer. the dealer replaced the power steering pump and the rack and pinion. please provide further details. *jb consumers wife was in severe shock. he would like for the manufacturer to be notified of this incident. *ph | |||
| 04/07/2003 | 60327 | 1 | 02/01/2000 |
| The steering rack and pinion needed to be replaced, which required additional force to the steering wheel. *jb power steering rack assembly was replaced along with front end alignment as per replacing power steering rack. *tt | |||
| STEERING - RACK AND PINION - RACK | |||
| 07/15/2007 | 54848 | 2 | 11/24/2000 |
| On july 15, 2007, i entered my chrysler lhs to drive home from a local business parking lot. after starting the car and slightly turning the steering wheel, i heard a pop, pop. i thought that i had a blow out and checked the wheels. all were ok. i tried again to turn the steering wheel and it turned freely from right to left and back with no effort what so ever. checked the front wheels after turning steering wheel fully to the left and found the wheels pointed straight ahead. left the car overnight and the next day had it transported to baxter chrysler for repair. they found that the bolts holding the steering assembly to the frame had broken and as a result caused the tie rods, steering gear and associated parts to break including the rack. this is the second catastrophic failure of the steering assembly on this car. see complaint filed 6/20/2006, odi # 10160292. as in the previous incident, i or my wife was lucky that we were not driving at highway speeds when this failure occurred. *tr | |||