Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 1900805 | 11/02/2005 | 1900805A | 10017651 | Revised power steering system bleeding procedures. *sc | 11/14/2005 |
| 1900105 | 01/26/2005 | 10012256 | The steering wheel tilt mechanism is inoperative. *tt | 02/23/2005 | |
| 1901004 | 11/29/2004 | 10011958 | Power steering fluid contamination. *tt | 02/08/2005 | |
| 1900804 | 11/05/2004 | 10010516 | In and out movement in steering column. *eh | 11/30/2004 | |
| STEERING - COLUMN | |||||
| 1900603 | 09/26/2003 | 10003991 | Knocking sound from lower steering column. *tt | 11/10/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 10/01/2012 | 124000 | 1 | |
| Sub frame completely rusted apart, resulting in dangerous front end conditions and expensive repair. found similar issues for other pacifica owners through research and believe this is a defective part and should be covered and recalled before someone gets hurt or killed. *tr | |||
| 10/01/2012 | 124000 | ||
| Sub frame completely rusted apart, resulting in dangerous front end conditions and expensive repair. found similar issues for other pacifica owners through research and believe this is a defective part and should be covered and recalled before someone gets hurt or killed. | |||
| 10/01/2012 | 80000 | 1 | |
| I purchased this vehicle used with very low mileage. it is in great condition until i started hearing a noise in the front end. i took into the garage to have new tires and brakes put on it. when the mechanic put it on the rack, he said that the frame was rusted through. so, instead of new tires and brakes i now need a new frame. i am just thankful that i was not driving while this happen. i was wondering if this problem as affected other owners also. *tr | |||
| 01/01/2010 | 50000 | ||
| I own a chrysler pacifica 2004 awd. the vehicle has had numerous suspension problems, such as a clicking sound and an unstable vehicle. i believe it might be the front cradle of the vehicle but am not sure if this is the exact cause. also, when i brake, the car makes a huge thud sound. i replaced the brakes and rotors as the dealer has done but the noise is still there. please investigate this matter as many other pacifica owners have encountered this. thank you so much. | |||
| 10/25/2010 | 83000 | ||
| Tl- the contact owns a 2004 chrysler pacifica . the contact stated that while driving 35 mph the steering went out making it very difficult to steer right and left . the vehicle was then towed to a chrysler dealer where they diagnosed it stating that the engine cradle was rusted and it was taring apart. the vin was not available. the vehicle was not repaired. the failure and the current mileage was 83000.cv | |||
| 04/01/2007 | 55000 | 1 | |
| I had a bad vibration in the front . so i took it to the dealer since i had a factory extended warranty bumper to bumper., they said the car needed tires. so i changed the tire it still vibrated. go back now it is the rack & pinion bushings are bad . but i need to replace the k frame because a weld is broken. they say i broke it cause there are scratches on it. {not that vibration did it} so i paid to have a new one put in . 8 months later the motor mounts break and the engine drops 2 from the ground . thank god my family was not driving down a highway. so i take it back and they say because there is scratches on it again that broke the bushings .once again i ended up paying to have it fixed. *tr | |||
| 11/21/2004 | 6000 | 3 | 03/15/2004 |
| Tl*the contact owns a 2004 chrysler pacifica. while driving 20 mph, the vehicle began to shake and made a thumping sound. the vehicle also tends to pull to the right. the vehicle was diagnosed by the dealer, but the failure continues. the current mileage was 51,200 and failure mileage was 6,000. updated 6/16/08 *cn the left rear seatbelt would not retract, the outer tie rod ends, the blower motor and resistor were replaced because the vehicle didn't have any heat, the battery was stalling. the heated seat were not working. updated 06/16/08*jb | |||
| 07/11/2007 | 5 | 03/28/2007 | |
| Vehicle was in fatal accident . driver complained of hearing clicking noises days before accident. took vehicle to be serviced at the place where vehicle was purchased. the vehicle checked out fine. driver felt steering wheel lock and was unable to steer while driving on interstate he says could not steer vehicle at all vehicle uncontrollably flipped 6 times . no air bags deployed . *tr | |||
| 03/13/2005 | 19000 | 1 | 05/13/2003 |
| Dt: car was making a noise, when consumer turned the wheel it felt like the steering wheel was falling off and then the steering went out. consumer has called manufacturer and they will not help. dealer said they are only involved in fixing it, not taking complaints. 2000 miles ago, consumer got it fixed and now she feels the problem is still there. she still hears noise in the wheel. *tt | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 03/26/2005 | 1 | ||
| 2004 chrysler pacifica. consumer states several problems with vehicle related to the engine, air conditioner blower and alternator *tgw the consumer stated when the vehicle was first purchased, the air conditioner blower was not working properly and had to be replaced. later that year, there was a whining sound coming from the front of the vehicle near the engine, however the dealer was unable to find the source and to this day, the noise is still present. the consumer stated there was a whining sound coming from or near the power steering pump which was eventually replaced, however the noise continued. the motor mounts, tie rods and rocker arms were replaced. *jb | |||
| 06/04/2004 | 1 | 2 | 06/04/2004 |
| Purchased chrysler pacifica 2004 6-4-04. immediately after purchase began to make a loud chirping/squeaking noise. bought in for repair 6-10 (144 miles). service advised defect had been repaired ( new belt ). picked up car on 6-14-04 noise was still very evident/not fixed. on 6-15 reported defect was still not fixed. 6-16-04 dropped off car for same defect (268 miles). 6-19 advised they had corrected defect( replaced belt and shimmied power steering pump). picked up 6-19 not fixed. dropped off third time on 6-22 (367 miles). 6-24 service department advised fixed car(filed rep advised shim power steering pump/ pulley). removed engine mount and power steering pump. picked up car 6-26 still making loud chirping noise. noise was constant. brought in my car for 4th time for same defect. dropped off car 6-30. as of today, dealer is claiming they are still working on car and cannot fix defect. they need more time. i am extremely concerned about this defect and understand there was a bulletin released (10005991) on feb. 17, 2004 that sounds very much like the defect i am reporting to dealer/service department. i fear driving the car as i don't know what the issue is and cannot understand why the dealer/service department cannot fix this defect. service manager (pete martino) fails to return my calls and i am being completely ignored (because i am a woman). i asked to personally speak to this field rep (jim berry) yesterday as i wanted to understand the defect. pete martino refused for me to speak or see the field rep. at this point i feel like i am trapped with a car that obviously has a defect and fear for my safety in driving this vehicle. basically the attitude at this dealer is to give me the run around. they are just waiting for me to get a lawyer involved prior to having to do anything to remedy the situation. in the meantime i fear for my safety in driving a car with a defect and the dealer/service department are unable to fix. *jb | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 03/26/2005 | 1 | ||
| 2004 chrysler pacifica. consumer states several problems with vehicle related to the engine, air conditioner blower and alternator *tgw the consumer stated when the vehicle was first purchased, the air conditioner blower was not working properly and had to be replaced. later that year, there was a whining sound coming from the front of the vehicle near the engine, however the dealer was unable to find the source and to this day, the noise is still present. the consumer stated there was a whining sound coming from or near the power steering pump which was eventually replaced, however the noise continued. the motor mounts, tie rods and rocker arms were replaced. *jb | |||
| 05/04/2009 | 62000 | ||
| Tl*the contact owns a 2004 chrysler pacifica. the contact took her vehicle to the dealer because the steering wheel shakes while driving 65 mph. in addition, a nail was found in the tire. the dealer stated that inner tie rods and tire balancing were needed. they further stated that the engine cradle was corroded. the dealer took pictures to send to the manufacturer so they could be advised on how to proceed. the contact is currently waiting on a return phone call from the manufacturer. the failure mileage was 62,000. | |||
| 12/28/2008 | 71000 | 1 | |
| Tl*the contact owns a 2004 chrysler pacifica. the contact has been taking his vehicle to the dealer for an oil change and service ever since it was purchased. the dealer stated that the frame of his vehicle was rusted through and failed. the vehicle was unable to be driven and the contact must pay for the repair costs. the dealer never warned him of any failures. the manufacturer stated that they could not assist. the vehicle is still at the dealer awaiting repair. the failure mileage was 71,000. updated 02/06/09 *bf the vehicle pulled to the left. the dealer performed an alignment and replaced the tie rod ends. updated 02/06/09. *jb | |||
| 08/18/2008 | 52000 | 1 | |
| 2004 chrylser pacifica engine cradle rusted out, tie rod replaced about one yr ago. dealer won't cover cost d/t warranty expired. 53,000 miles on car. major safety issue d/t engine/trans could fall out while driving. instructed only to drive car if necessary. avoid bumps! have found multiple c/o on internet on same matter. i should not have to pay for poor quality of metal used on frame work. *tr | |||
| 11/10/2007 | 37450 | 7 | 08/09/2003 |
| Car fights steering. *tr | |||
| 03/16/2007 | 36256 | 1 | 04/16/2006 |
| Had to have my 2004 pacifica state inspection done, it failed inspection for the front right tie rod. the mechanic showed me that it was completely woren out and the whole wheel shook back and forth. this put my children in danger everyday. there is no reason for this to have worn out.*ak | |||
| 12/22/2006 | 53000 | 1 | 12/10/2003 |
| Right front inner tie rod end was found to have too much play to do an alignment after replacement of tires. no parts available. quoted $1500 for service by chrysler. vehicle has 53,000 miles- no way major suspension components should be in need of replacement. tie rod end not replaceable by itself- entire steering arm, tie rod ends and steering box must be replaced at a parts cost of over $750! *jb | |||
| 01/22/2007 | 52000 | 2 | 04/24/2004 |
| When driving at highway speeds or slower, when slowing down car would shake bad,took to dealer, said bad tires. replaced tires keep doing it, back to dealer 3 weeks later left tire rod was bad. dealer replaced brakes, rotors at 25,000 miles, we now have 53,000 when rod goes out. help also transmission problems resulting in loose bolts in front axles loud clunk back again. *jb | |||
| 07/01/2006 | 30000 | 1 | 08/01/2003 |
| At my 3 year ny state inspection (30k miles+/-) we were informed that the tie rods would not pass safety inspection. we luckily had 1 month left on the warranty & chyrsler replaced the one side in question, but would do nothing on the other side. | |||
| 03/04/2006 | 67900 | 2 | |
| Dt*: the contact stated the rear control arm fractured. it was driven on the faulty control arm to an independent repair shop. the vehicle was inspected by the mechanic and repaired. it was taken for state inspection and failed due the inner tie rods needing replaced. the vehicle was taken to the dealer for inspection or repairs. | |||
| 01/18/2006 | 27000 | 1 | 09/29/2003 |
| It was found via ny state inspection at aprox. 27,000 miles that the right front tie rod end was worn to the point of near failure which would have the potential to cause the front right wheel to fall off. i was advised to not drive the vehicle at all. vehicle was towed to chrysler dealer for repair. *jb | |||
| 09/30/2004 | 18911 | 1 | 07/03/2003 |
| Failure of left outer tie rod end (worn and excessively loose) was discovered when car was being serviced for strange front-end noises. service department indicated that the car was unsafe to drive left outer tie rod end had to be replaced after only 18,911 miles. *nm | |||
| 04/01/2004 | 2 | 03/13/2004 | |
| While driving front tires shifted one at a time upon making left or right turns. this problem was very noticeable the problem was reported to the manufacturer. *ak front tires bounce from one to the other. the consumer spoke with chrysler corp about the incident. while switching lanes the vehicle began bouncing from one tire to the other the other vehicles slowed down arond the consumers vehicles. *tc | |||