Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 2301405 | 03/09/2005 | 10013794 | Dip or sag in the center of the instrument panel (ip) *sc | 04/26/2005 | |
| STRUCTURE - BODY | |||||
| 2303504 | 09/15/2004 | 10010501 | Water in passenger compartment. *tt | 11/30/2004 | |
| 2301004 | 09/09/2004 | 2301004A | 10006965 | Passenger compartment floor water leak. *tt this bulletin supersedes bulletin 23-010-04 dated 04-29-04. *tt | 05/20/2004 |
| 230104 | 02/01/2004 | 10006006 | The shield splash accessory drive can break, rupture or tear off of vehicle. *tt | 04/06/2004 | |
| 2302103 | 08/29/2003 | 10003526 | Front or rear door belt molding misalignment. *tt | 10/22/2003 | |
| 2301703 | 11/10/2004 | 2304504 | 10002051 | Front splash shield to fender rattle sound. *tt this bulletin supersedes bulletin 23-017-03, dated 06/13/2003. *tt | 08/12/2003 |
| STRUCTURE - BODY - DOOR | |||||
| 2303205 | 06/04/2005 | 10015803 | Front door glass service procedure revision. *tt | 08/12/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 10/15/2010 | 149000 | ||
| Tl - the contact owns 2004 chrysler pacifica. the contact stated that his vehicle was making a rattling noise in the front. the vehicle was taken into the dealer and they diagnosed that the engine cradle and subs are rusting out. the vehicle was not repaired. the failure mileage was 149,000 and current mileage is 160,000. pm | |||
| 11/15/2010 | 110000 | ||
| 2004 chrysler pacifica sub-frame rotted out. the rest of the underneath is fine. the rest of the car is fine. car in uninspectable and cannot be driven. called chrysler, they said they would do nothing, even though is a common problem. will cost thousands to replace. | |||
| 01/01/2010 | 50000 | ||
| I own a chrysler pacifica 2004 awd. the vehicle has had numerous suspension problems, such as a clicking sound and an unstable vehicle. i believe it might be the front cradle of the vehicle but am not sure if this is the exact cause. also, when i brake, the car makes a huge thud sound. i replaced the brakes and rotors as the dealer has done but the noise is still there. please investigate this matter as many other pacifica owners have encountered this. thank you so much. | |||
| 11/15/2010 | 110000 | ||
| 2004 chrysler pacifica sub-frame rotted out. the rest of the underneath is fine. the rest of the car is fine. car in uninspectable and cannot be driven. called chrysler, they said they would do nothing, even though is a common problem. will cost thousands to replace. | |||
| 01/01/2010 | 50000 | ||
| I own a chrysler pacifica 2004 awd. the vehicle has had numerous suspension problems, such as a clicking sound and an unstable vehicle. i believe it might be the front cradle of the vehicle but am not sure if this is the exact cause. also, when i brake, the car makes a huge thud sound. i replaced the brakes and rotors as the dealer has done but the noise is still there. please investigate this matter as many other pacifica owners have encountered this. thank you so much. | |||
| 11/15/2010 | 110000 | ||
| 2004 chrysler pacifica sub-frame rotted out. the rest of the underneath is fine. the rest of the car is fine. car in uninspectable and cannot be driven. called chrysler, they said they would do nothing, even though is a common problem. will cost thousands to replace. | |||
| 01/01/2010 | 50000 | ||
| I own a chrysler pacifica 2004 awd. the vehicle has had numerous suspension problems, such as a clicking sound and an unstable vehicle. i believe it might be the front cradle of the vehicle but am not sure if this is the exact cause. also, when i brake, the car makes a huge thud sound. i replaced the brakes and rotors as the dealer has done but the noise is still there. please investigate this matter as many other pacifica owners have encountered this. thank you so much. | |||
| 11/15/2010 | 110000 | ||
| 2004 chrysler pacifica sub-frame rotted out. the rest of the underneath is fine. the rest of the car is fine. car in uninspectable and cannot be driven. called chrysler, they said they would do nothing, even though is a common problem. will cost thousands to replace. | |||
| 01/01/2010 | 50000 | ||
| I own a chrysler pacifica 2004 awd. the vehicle has had numerous suspension problems, such as a clicking sound and an unstable vehicle. i believe it might be the front cradle of the vehicle but am not sure if this is the exact cause. also, when i brake, the car makes a huge thud sound. i replaced the brakes and rotors as the dealer has done but the noise is still there. please investigate this matter as many other pacifica owners have encountered this. thank you so much. | |||
| 09/08/2010 | 104000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact stated the cradle were the engine is housed has rust holes. the contacts mechanic stated this was dangerous and the vehicle may not pass inspection. the manufacturer stated since the vehicle was out of warranty, there was nothing they could do to fix the problem. the failure mileage and current mileage was 104000.rl | |||
| 08/30/2010 | 117000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. while the vehicle was at the garage for replacement of defected rear bumper clips the garage found the engine cradle corroded. the vehicle wasn't repaired. the manufacturer took a report 19897979 advised she will received a call back. the failure and the current mileage were 117,000. li | |||
| 08/30/2010 | 67000 | ||
| Rusted frame on 2004 pacifica | |||
| 10/05/2009 | 68000 | 1 | |
| 2004 chrysler pacifica with 72,000 miles. about three months ago started hearing a clunking noise while car was changing gears. i started doing some research on what the problem might be.i found that a lot of other owners were having problems with their motor mounts. i put my car on a lift to inspect it and there was fluid leaking from around the motor mounts. the bushings were completely busted and broken. when i tried to get new parts, the dealership said they were not covered under warranty and were on backorder indefinitely. they say that i should just drive it until they get parts. i have found out from just about every owner of a pacifica that they too have had to replace their motor mounts as well, at their own expense.(around $500) sometimes twice. why hasn't chrysler addressed this as a defect? this is a very costly and dangerous defect that needs to be addressed. *tr | |||
| 05/04/2009 | 55000 | 1 | |
| Loud clunking noise coming from engine during starts, stops, and turns. discovered the noise is related to weak motor mounts cracking and breaking. through online research i have discovered hundreds of similar complaints about chrysler pacifica motor mounts. they are not under warranty and the parts are not available due to backorder issues. this is a huge safety issue as motors can come loose during an accident not to mention potential damage to other parts of the vehicle due to the loose motor. chrysler needs to initiate a recall to replace the motor mounts. *tr | |||
| 10/11/2008 | 1 | ||
| 04 chrysler pacifica was struck on the passenger side by a semi, as a result of that the pacifica then struck the guard rail on its drivers side. the impact was great enough to break multiple windows, take a tire completely off its rim, and yet the side airbags did not come out. *tr | |||
| 11/15/2007 | 58000 | 1 | 03/15/2006 |
| Power seats, driver memory, pedal height adjustment all failed simultaneously at about 58,000 miles. my wife is about a foot shorter than me, and cannot, therefore, drive the car anymore. i contacted chrysler, and they were no help. *tr | |||
| 12/15/2007 | 1 | ||
| The car leaks in heavy rain and snow. from the sunroof and the sides of both front passenger doors, the water comes out through the side impact air bags and electrical panels. this somehow also causes the car battery to die. *tr | |||
| 10/29/2007 | 60000 | 1 | 04/04/2004 |
| Dash is cracking, in the center, starting from the windshield and going towards the passenger compartment. dash bulging on driver's side at windshield. *tr | |||
| 09/18/2006 | 34000 | 3 | 09/20/2004 |
| 1-my 2004 pacifica will not start at times. sometimes 2 weeks can go by without incident, then the car will not start until i hold my foot on the gas. the dealer claims that unless it happens while at their shop, they cannot do anything. 2- the drivers side mirror will change position and make a sound like gears trying to engage but cannot. again, the dealer could not find a problem although it happens each time i use it. 3- i complained about the transmission being sluggish from a parked position until it passes first gear. they told me they could not find a problem. they told me i could pick up the car. i asked them to drive it. they now found the problem and claim the motor mount was broken. they said it happened because of a fender bender i was in. the fender bender occurred two months after purchasing the car and i have been driving it two years since that event without a problem. 4- my headliner keeps sagging where the headliner meets the moonroof. they have fixed it now three times. they said the manual tells them to use sticky velcro tape. i keeps happening. *jb | |||
| 09/18/2006 | 34000 | 3 | 09/18/2004 |
| My 2004 pacifica will not start at times. sometimes 2 weeks can go by without incident, but then the car will not start until i hold my foot on the gas. the dealer claims that unless it happens while at their shop, they cannot do anything. also, the drivers side memory mirror will change position and make a sound like gears trying to engage but cannot. again, the dealer could not find a problem although it happens each time i use it. i complained about the transmission being sluggish from a parked position, they told me they could not find a problem. i asked them to drive it. they claim the motor mount was broken. they said it happened because of a fender bender i was in. the fender bender occurred two months after purchasing the car and i have been driving it two years since that event without problem. my headliner keeps sagging where the headliner meets the moonroof. they have fixed it now three times each time using sticky tape. it doesn't work. *jb | |||
| 08/13/2003 | 3 | 07/02/2003 | |
| I have a 2004 chrysler pacifica awd, currently has 50,000 miles. we have had problems since we drove it off the lot. time after time we were told there were no codes signifying any problems, and they could never duplicate the noises we were experiencing. climate control screen went out, this was replaced. message display went out, unable to see safety warnings, compass, menu display stalling when turning at slow speeds popping and clunking noises when turning slowly load clanging noise when shifting from park to reverse, sounds like we ran over a large metal object. leaks on driver side when raining warped rotors at 35,000 miles fuel gauge needle will plunge from f to e when there is a least half tank of gas. i have taken the car in on numerous occasions, they can never duplicate the problem noises to diagnose or fix. *nm | |||
| 02/15/2005 | 2 | 10/13/2004 | |
| Dt: the consumer stated that the 2004 chrysler pacifica has a visibility problem on the windshield. the structure is so thick that the consumer has a problem seeing on either side of the windshield. the consumer states that has had two crashes because he could not see through the windshield. the consumer says that when making a turn vision is being blocked by the post between the win shield and the side window. also, the consumer insists that vision is blocked by the side view mirrors on the car. the consumer has taken the car back to the dealership. the consumer wants to trade the car in because he can not see very well. the dealer does not want to do any trading on the vehicle. the consumer has written to chrysler so that they would reimburse the consumer for expenses on his insurance, and to take the car back. chrysler has not responded to the letter. there were no injuries. a police report was taken on the second accident.*ak updated (11/04/05) *sc | |||
| 04/05/2004 | 1 | ||
| Consumer stated that the instrument panel was impossible to read when the sun was shining. it made it difficult to tell how fast he was traveling or how much fuel was in the vehicle. the dealer has been notified. *nm *ph | |||
| 1 | |||
| If the front widows are rolled up and rear windows are rolled down air pressure inside the compartment changes abruptly, and roof and hatch start bouncing. pressure is so great that any person inside the vehicle their ears would become painful.*ak | |||
| STRUCTURE - BODY | |||
| 02/04/2013 | 130000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated that the vehicle exhibited abnormal noises while driving at various speeds. the vehicle was taken to a local mechanic for inspection. the failure was located at the sub frame, which was corroded and fractured into pieces. the manufacturer advised that the manufacturer's extended warranty repair did not cover the vehicle. the vehicle was not repaired. the failure and current mileage was 130,000. kmj | |||
| 02/04/2013 | 130000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated that the vehicle made noises while driving. the vehicle was taken to the local mechanic for inspection. the failure was located at the subframe was corroded and broken into pieces due to defective material. the manufacturer advised that manufacturer extended warranty repair did not covered the vehicle. the vehicle was not repaired. the failure and current mileage was 130,000. li | |||
| 11/30/2012 | 145000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact stated that while having a state inspection performed, he was informed that the subframe was severely corroded. the vehicle was not taken to the dealer for diagnostic testing. the vehicle was not repaired. the approximate failure mileage was 145,000. pmb | |||
| 11/30/2012 | 145000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. while having a state inspection performed the contact was informed the subframe was severally corroded. the vehicle was not taken to the dealer for diagnostic testing. the vehicle was not repaired. the approximate failure mileage was 145,000. da | |||
| 11/07/2012 | 145000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated that while having regular maintenance performed on the vehicle, the technician advised the contact that the sub frame was completely rusted and needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle has not been repaired. the failure and current mileage was approximately 145,000. the vin was unavailable. pmb | |||
| 10/01/2012 | 124000 | 1 | |
| Sub frame completely rusted apart, resulting in dangerous front end conditions and expensive repair. found similar issues for other pacifica owners through research and believe this is a defective part and should be covered and recalled before someone gets hurt or killed. *tr | |||
| 10/01/2012 | 124000 | ||
| Sub frame completely rusted apart, resulting in dangerous front end conditions and expensive repair. found similar issues for other pacifica owners through research and believe this is a defective part and should be covered and recalled before someone gets hurt or killed. | |||
| 10/01/2012 | 80000 | 1 | |
| I took my vehicle in to the shop to get new tires and the mechanic informed me that the frame was rusted in half. he told me that i would have to replace the frame or the vehicle would not be safe to drive. *tr | |||
| 10/01/2012 | 80000 | ||
| I took my vechile in to the shop to get new tires and the mechanic informed me that the frame was rusted in half. he told me that i would have to replace the frame or the vechile would not be safe to drive. | |||
| 01/18/2012 | 95000 | ||
| Tl* the contact owns a 2004 chrysler pacifica. the contact stated that while driving 15 mph, he heard a clicking sound. the vehicle was taken to the dealer and the dealer replaced the tie rod and the springs. the failure continued. the vehicle was taken back to the dealer and the contact was informed that the cradle needed to be replaced because it was rusted. the vehicle was not repaired. the manufacture was not contacted. the failure mileage was 95,000 and the current mileage was 105,000. | |||
| 01/18/2012 | 95000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated that while driving 15 mph, he heard a clicking sound. the vehicle was taken to the dealer and the dealer replaced the tie rod and the springs. the failure continued. the vehicle was taken back to the dealer and the contact was informed that the cradle needed to be replaced because it was rusted. the vehicle was not repaired. the manufacture was not contacted. the failure mileage was 95,000 and the current mileage was 105,000. sm. | |||
| 01/18/2012 | 95000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact stated while driving 15 mph he hear a clicking sound. the vehicle was taken to the dealer and the dealer replaced the tie rod and the springs. the failure continued. he took the vehicle back to the dealer and they stated that the cradle needed to be replaced because is rushed. the vehicle was not repaired. the manufacture was not contacted. the failure mileage was 95,000 and the current mileage was 105,000.jp | |||
| 11/26/2011 | 115000 | ||
| After owning my 2004 chrysler pacifia for 7 years, i was told by the dealer, during a routine oilchange, that the subframe is rusted out and wouldnt last much longer. there are two rust holes in the frame structure on the left side and more forming on the right side on the height of the wheels. replacing the subframe (which holds the motor in place) would cost about +$4000!! i have always taking excellent care of this car. it is in great shape inside and out - except the frame. after doing some research online i have found that i am not alone. there is a mulitude of 2004 chrysler owners having the exact same problem as i do. this issue needs to be resolved by chrysler. a subframe is supose to last longer then 7 years! | |||
| 08/31/2011 | 130000 | ||
| Tl* the contact owns a 2004 chrysler pacifica. the contact stated that the vehicle was taken to an independent mechanic for routine maintenance when they detected that the front passenger's side of the subframe exhibited a four inch hole. the vehicle had not been repaired. the manufacturer was notified of the problem. the approximate failure mileage was 130,000. | |||
| 08/31/2011 | 130000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated the vehicle was taken to an independent mechanic for a routine maintenance and they detected the front passenger's side of the subframe exhibited a four inch hole. the vehicle had not been repaired. the manufacturer was notified of the problem. the approximate failure mileage was 130,000. js | |||
| 06/01/2011 | 88000 | ||
| Tl* the contact owns a 2004 chrysler pacifica. the contact was driving 35 mph when a noise emitted from under the vehicle. the vehicle was taken to the dealer where the dealer confirmed there was corrosion under the vehicle near the engine. the manufacturer was contacted but the vehicle was not repaired. the failure mileage was 88,000 and the current mileage was 89,000. | |||
| 06/01/2011 | 88000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact was driving 35 mph when a noise emitted from under the vehicle. the vehicle was taken to the dealer where the dealer confirmed there was corrosion under the vehicle near the engine. the manufacturer was contacted but the vehicle was not repaired. the failure mileage was 88,000 and the current mileage was 89,000. kmj | |||
| 06/01/2011 | 88000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact was driving 35 mph when a noise emitted from underneath the vehicle. the vehicle was taken to the dealer. the dealer confirmed there was corrosion underneath the vehicle near the engine. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 88,000 and the current mileage was 89,000. rds | |||
| 11/22/2011 | 154000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact was driving 50 mph when the steering wheel started shaking. the vehicle was taken to a private mechanic and the mechanic stated that the sub frame was corroded. the manufacturer was notified. the vehicle was not repaired. the failure mileage was 154,000 and the current mileage was 156,000. sm. | |||
| 06/01/2011 | 88000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact was driving 35 mph when a noise emitted from underneath the vehicle. the vehicle was taken to the dealer. the dealer confirmed there was corrosion underneath the vehicle near the engine. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 88,000 and the current mileage was 89,000. rds | |||
| 11/22/2011 | 154000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact was driving 50 mph when the steering wheel started shaking. the vehicle was taken to a private mechanic and the mechanic stated that the sub frame was corroded. the manufacturer was notified. the vehicle was not repaired. the failure mileage was 154,000 and the current mileage was 156,000. sm. | |||
| 11/22/2011 | 154000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact was driving 50mph when the steering wheel started shaking. the vehicle was taken to a private mechanic. the mechanic confirmed the sub frame was corroded. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 154,000 and the current mileage was 156,000 . rds | |||
| 11/04/2011 | 88150 | ||
| The front sub frame or engine cradle is rusted through and is no longer suitable for its intended purpose causing a safety inspection failure. | |||
| 10/21/2011 | 113450 | ||
| I took my car in for annual inspection today....omg.....it's uninspectable.....too dangerous to drive.....there are holes in the front sub frame, rear bushings are gone in rear sub frame and the rockers have holes in them.....the engine may well fall out.....! this car has ony 113,000 miles on it.....has been regularly maintained and now, how am i supposed to get to work?? $ 2944 quoted for new parts and more than $1000 for labor to fix.....all of these other owner complaints about the exact same thing tell me chrysler is ripping off it's consumers....my understanding is the metal is so very thin - thin enough to barely support the engine even without any rust!! this is criminal on chrysler's part......they know this is a problem and do nothing???? come on people of the nhtsa - make them do something.....this is clearly a defect.....a very unhappy consumer in maine!! guaranteed no more chrysler product in my future unless they fix this........! | |||
| 09/24/2011 | 25000 | ||
| Car now has 140000 miles. i am on the 3rd full set of engine mounts and now 3 of them are broken again and need replacement. this could easily have turned into a safety issue. this is obviously a defect that chrysler knows about. why has there been no recall? | |||
| 07/08/2011 | 60000 | ||
| Steering became difficult (tight) with catching during turns. diagnosed as a broken vehicle engine cradle failed on 7 year old vehicle with 60,000 miles. chrylser has acknowledged failures of this part and has provided a 10 year 150,000 mile warranty for 2004-2005 pacifica's that were operated in areas of high road salt usage (mine was in il for 20,000 miles. for some reason chrysler states my vin does not qualify. see copy of letter below: (this letter was provided by a pacifica owner, not sent to me.) this letter is to inform you that the warranty period on your chrysler group llc pacifica's front engine cradle has been extended to 10 years or 150,000 miles, whichever occurs first. this engine cradle extended warranty coverage applies to chrysler pacifica model years 2004-2005. we are extending the warranty period on your front engine cradle because some vehicles operated in areas of high road salt usage, may experience engine cradle corrosion resulting in a drive ability vibration and or/shake. if your vehicle is operating properly, there is nothing you are required to do. if you are experiencing the conditions as described in this warranty extension within the 10 year or 150,000 mile period, simply contact your dealer to have repairs performed. your dealer will inspect the engine cradle for perforation corrosion on the rear cross car cradle support and replace if necessary. if you have already experienced this engine cradle concern and have paid to have it repaired, you may be eligible to receive a reimbursement. you may send your original receipts, invoices and/or repair order with adequate proof of payment (copy of the front and back of cancelled check, or copy of credit card receipt, etc.). please mail to the following address for reimbursement, your claim will be acted upon within 60 days of receipt: | |||
| 04/07/2011 | 157000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact heard a loud clicking noise coming from the front end of the vehicle. the dealer advised the contact that there were no related recalls. the contact did not inform the manufacturer. the vehicle was taken to a private mechanic who informed the contact that the sub frame had rusted and that the engine could possibly fall out and that vehicle was unsafe to drive. no repairs were performed due to cost. the approximate failure mileage was 157,000. bw | |||
| 01/22/2010 | |||
| I have had my 2004 chrysler pacifica for 5 years. in those 5 years i've had to replace the front bumper 3 times. all three times it was during winter during snow fall. i spoke to someone at an auto body this time around and he told me that it is an issue he has seen with the pacifica where if too much weight is put on the front bumper, it comes off. this could potentially cause an accident if it comes off while driving. i contacted chrysler and they said that there was nothing they could do for me as the warranty was up and there was no recall. i am no left having to fix this again for the third time. | |||
| 1 | |||
| The flap broke off the rear automatic gate and the location of the global satellite position system distracted the consumer. *ph | |||
| STRUCTURE - BODY - BUMPERS | |||
| 10/10/2006 | 1 | ||
| I lease a 2004 pacifica with approx 30,000 on the vehicle. several weeks ago while driving up an interstate highway i felt a front vibration and suddenly heard a loud thump. i immediately exited my car to see if i had a flat tire and noticed that what had made the noise was from losing the bottom half of my front bumper. i drove directly to my dealer whereby the front was inspected and referred to the district parts manager for chrysler. i have just received word from chrysler that they, nor the dealer, will cover this 'lost part' because i never retrieved it from the interstate where it was lying in the middle of the road and had already been run over by at least one or two 18 wheeler trucks. i furthered whether chrysler expected me to pick up this large piece in my business attire or more importantly risk my life in doing so because if i had retrieved the piece from the highway then they would consider it under warranty. i actually had the car in for a routine 3000 mile inspection 1 week prior to this incident and would have expected that something like this would have been noted by the mechanic. chrysler say's that they back their dealers which naturally solicited a response from me that they should rather back their customers first. chrysler broadcasts an excellent bumper to bumper warranty and other than my fan belt failing within two months since taking possession of the car i have not used the warranty. *nm | |||
| 04/11/2006 | 1 | 02/18/2004 | |
| 2004 pacifica lower front bumper cover fell off without any prior warning. *ts ***nar*** the bumper cover was run over by the consumer's vehicle and several semi trailers reducing it to fragments. the cover, fog lights, side reflectors and license plate were completely destroyed. the dealer requested that chrysler cover the cost of the repairs but they refused. *nm | |||
| STRUCTURE - BODY - DOOR | |||
| 11/26/2005 | 1 | ||
| 2005 chrysler pacifica has sharp edges causing consumer to have bruises on leg when exiting vehicle. *ts the vehicle was a rental. the lower inner edge of the driver's door had an extremely sharp edge. he edge cut the consumer leg on two occasions as he exited the vehicle. *nm | |||
| 08/18/2004 | 320 | 3 | 07/21/2004 |
| Air conditioner makes hissing sound every few seconds. door seals were not fitted properly, let water leak into car. seat module failed after only a couple of weeks.*ak | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 10/15/2006 | 36000 | 12 | 02/15/2004 |
| Power liftgate begins failing in cool weather (approx 40 degrees f). liftgate will fail to latch and will drain battery. *jb | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 05/08/2012 | 100150 | ||
| Tl* the contact owns a 2004 chrysler pacifica. the contact stated that while having routine maintenance performed on the vehicle by a personal mechanic, the vehicle was found to have a rusted engine cradle and sub frame. the manufacturer was notified of the failure and offered to cover half of the cost of the repair. the vehicle was not repaired. the failure mileage was 100,150 and the current mileage was 100,300. the vin was not available. | |||
| 06/01/2011 | 55000 | 1 | |
| 2004 chrysler pacifica. consumer states defect with frame rotting. *tgw | |||
| 03/31/2011 | 100000 | ||
| Took my 2004 pacifica in for a routine oil change/service and was notified that the entire frame under the engine is rusting out. actual rust holes in the frame. i have also noticed rust on the body. this is a garage kept vehicle and i baby it. from what i understand, it is going to take many more complaints about this issue or someone actually dying when the frame cracks and causes a severe accident before any action will be taken. i just hope it's not me or my kids, because i will not relent. | |||
| 06/01/2011 | 55000 | 1 | |
| 2004 chrysler pacifica. consumer states defect with frame rotting. *tgw | |||
| 03/31/2011 | 100000 | ||
| Took my 2004 pacifica in for a routine oil change/service and was notified that the entire frame under the engine is rusting out. actual rust holes in the frame. i have also noticed rust on the body. this is a garage kept vehicle and i baby it. from what i understand, it is going to take many more complaints about this issue or someone actually dying when the frame cracks and causes a severe accident before any action will be taken. i just hope it's not me or my kids, because i will not relent. | |||
| 06/01/2011 | 55000 | 1 | |
| 2004 chrysler pacifica. consumer states defect with frame rotting. *tgw | |||
| 03/31/2011 | 100000 | ||
| Took my 2004 pacifica in for a routine oil change/service and was notified that the entire frame under the engine is rusting out. actual rust holes in the frame. i have also noticed rust on the body. this is a garage kept vehicle and i baby it. from what i understand, it is going to take many more complaints about this issue or someone actually dying when the frame cracks and causes a severe accident before any action will be taken. i just hope it's not me or my kids, because i will not relent. | |||
| 06/10/2011 | 118250 | ||
| While having a oil change perfromed mechanic noticed front subframe had rust holes in it. subframe needs to be replaced | |||
| 06/06/2011 | 93000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated the vehicle was being serviced for routine maintenance when an independent mechanic informed her that there was a hole in the engine cradle due to rusting. the manufacturer was made aware of the failure, but offered no assistance. the vehicle was not repaired. the failure and current mileages were 93,000. sm. | |||
| 06/10/2011 | 118250 | ||
| While having a oil change perfromed mechanic noticed front subframe had rust holes in it. subframe needs to be replaced | |||
| 06/06/2011 | 93000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated the vehicle was being serviced for routine maintenance when an independent mechanic informed her that there was a hole in the engine cradle due to rusting. the manufacturer was made aware of the failure, but offered no assistance. the vehicle was not repaired. the failure and current mileages were 93,000. sm. | |||
| 05/14/2011 | 76000 | ||
| 2004 chrysler pacifica 76000 miles and subframe is completely broke off and my steering is riding on the subframe. basically, my car is collapsing. i could tell when driving it, it felt unsafe. so now i can't even sell my car to put towards a new one. chryler dealership in rochester, mi looked at my car and i told them it was clunking, they couldn't find anything wrong with it??? less than 8000 miles ago they replaced the front end suspension ( at that time it was under warranty). it also has had the entire transmission rebuilt by chrysler. if this doesn't qualify for lemon i don't know what does. what is our recourse? i feel like getting a lawyer....just thankful that i and my son ( 13 yrs now), have not been killed in it. | |||
| 04/07/2011 | 157000 | ||
| Tl* the contact owns a 2004 chrysler pacifica. the contact heard a loud clicking noise from the front end of the vehicle. he vehicle was taken to a private mechanic who informed the contact that the sub frame had rusted and that the engine could possibly fall out and that vehicle was unsafe to drive. no repairs were performed. the dealer was contacted and advised that there were no related recalls to the failure and provided no additional assistance. the contact did not inform the manufacturer of the failure. the approximate failure mileage was 157,000. | |||
| 04/10/2011 | |||
| 2004 pacifica. the uni-body frame is cracked and rusted to the point where it wouldn't pass inspection.the struts and strut mounts, the inner and outer u-joints all need replacing. the paint all over the vehicle is rusting through. vehicle is kept in garage. i have a 1998 caravan that is in better shape.there is definetly a problem with the manufacturing of this vehicle. there are too many complaints for it not to be taken seriously.i own multiple chrsyler vehicles and would appreciate some consideration towards this problem. thank you, dan | |||
| 03/21/2011 | 110000 | ||
| Tl* the contact owns a 2004 chrysler pacifica. while driving at any speed, the contact could hear rattling from the front end of the vehicle. the vehicle was taken to an authorized dealer where the contact was told that the frame under the engine was severely corroded and that the engine could possibly fracture from under the vehicle. the vehicle was not repaired. the failure and current mileage was 110,000. | |||
| 03/21/2011 | 110000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. while driving at any speed the contact could hear rattling noises coming from the front end of the vehicle. the vehicle was taken to an authorized dealer where the contact was told the frame under the engine was severely corroded. the contact was also told the engine could possibly fall out from under the vehicle. the vehicle was not repaired. the failure and current mileages were 110,000. sm. | |||
| 02/08/2011 | |||
| 2004 chrysler pacifica sub frame rotted thru with rust. this is unexceptable. chrysler knows of the problem and will not do a recall. | |||
| 12/27/2010 | 93000 | ||
| After a recent snow storm i noticed a mid-sized yellow leak under my vehicle. i brought it to my mechanic who could not find any issue with the fluids, besides a small leak in the transmission fluid. during routine maitenance my mechanic noticed a large rust hold on the subframe about 10-12 inches long and 1-2 inches wide. the moisture from the snow was running through the rust and creating the yellow stain. the mechanic was surprised at the amount of rust and said we need to keep an eye on it. at this point it's still driveable, but it may very well rust to the point where it is unsafe to drive. my mechanic suggested we check for recalls as he felt the failure of the subframe to keep in tact was bad design by the maker. i checked on recalls and found many complaints regarding this exact same issue on the 2004 model. nothing can be done, except replacement of the frame, though we still have another 5 years left on our loan. this is a major safety concern for this year and model of this vehicle. | |||
| 09/01/2010 | 116000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. while having the vehicle serviced at an independent repair shop for routine maintenance the contact was told the subframe was severely rusted. the vehicle was not repaired. the failure and current mileages were 116,000. the vin was unavailable. sm. | |||
| 11/15/2010 | 110000 | ||
| 2004 chrysler pacifica sub-frame rotted out. the rest of the underneath is fine. the rest of the car is fine. car in uninspectable and cannot be driven. called chrysler, they said they would do nothing, even though is a common problem. will cost thousands to replace. | |||
| 11/10/2010 | 115000 | ||
| Clunking sound coming from engine. motor mounts were worn out. also noticed engine cradle on passenger side was rusted and separating at weld. the rust was significant too the point that holes had formed in multiple spots. contacted chrysler dealership and they reported that chrysler has posted a service bulletin on the issue in the last two weeks. no information is available online except for other owners discussing issue. | |||
| 10/28/2010 | 100000 | ||
| Motor mounts on my 2004 chrysler pacifica are broken! this is a hight risk and parts seem to be on back order costs are high and this must be recalled. this is a ongoing issue on the pacifica! i found this out after reading serval forums which many many people have the same issue and all cant believe that this is not recalled yet. broken motor mounts can cause tbe engine to fall down onto the street and could cause deadly excidenses! | |||
| 10/25/2010 | 74000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. while having the vehicle repaired the contact was informed that the don | |||
| 10/09/2010 | 90500 | ||
| Tl-the contact owns a 2004 chrysler pacifica. while having the vehicle inspected at an independent repair shop he was informed the engine sub frame was rusted through. the vehicle was then taken to an authorized dealer where he was again informed the engine sub frame was rusted through. the vehicle was not repaired. the failure and current mileages were 90,500. sm. | |||
| 10/13/2010 | 103771 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated the vehicle was taken to an independent mechanic for an unrelated repair; and the technician detected that the front passenger side subframe assembly exhibited excessive rust corrosion. the dealer was notified and they advised that the vehicle be inspected. the contact had concern of the safety issue involved and scheduled an appointment. the failure mileage was 103,771. js | |||
| 10/09/2010 | 90500 | ||
| Tl-the contact owns a 2004 chrysler pacifica. while having the vehicle inspected at an independent repair shop he was informed the engine sub frame was rusted through. the vehicle was then taken to an authorized dealer where he was again informed the engine sub frame was rusted through. the vehicle was not repaired. the failure and current mileages were 90,500. sm. | |||
| 10/13/2010 | 103771 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated the vehicle was taken to an independent mechanic for an unrelated repair; and the technician detected that the front passenger side subframe assembly exhibited excessive rust corrosion. the dealer was notified and they advised that the vehicle be inspected. the contact had concern of the safety issue involved and scheduled an appointment. the failure mileage was 103,771. js | |||
| 10/08/2010 | 80000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. while having the vehicle serviced for routine maintenance by an independent mechanic she was informed the sub frame was completely rusted and cracked. the vehicle was then taken to an authorized dealer where they confirmed the sub frame was rusted but it was not repaired. the failure and current mileages were 80,000. the vin was unavailable. sm. | |||
| 10/09/2010 | 90500 | ||
| Tl-the contact owns a 2004 chrysler pacifica. while having the vehicle inspected at an independent repair shop he was informed the engine sub frame was rusted through. the vehicle was then taken to an authorized dealer where he was again informed the engine sub frame was rusted through. the vehicle was not repaired. the failure and current mileages were 90,500. sm. | |||
| 10/13/2010 | 103771 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated the vehicle was taken to an independent mechanic for an unrelated repair; and the technician detected that the front passenger side subframe assembly exhibited excessive rust corrosion. the dealer was notified and they advised that the vehicle be inspected. the contact had concern of the safety issue involved and scheduled an appointment. the failure mileage was 103,771. js | |||
| 10/08/2010 | 80000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. while having the vehicle serviced for routine maintenance by an independent mechanic she was informed the sub frame was completely rusted and cracked. the vehicle was then taken to an authorized dealer where they confirmed the sub frame was rusted but it was not repaired. the failure and current mileages were 80,000. the vin was unavailable. sm. | |||
| 10/09/2010 | 90500 | ||
| Tl-the contact owns a 2004 chrysler pacifica. while having the vehicle inspected at an independent repair shop he was informed the engine sub frame was rusted through. the vehicle was then taken to an authorized dealer where he was again informed the engine sub frame was rusted through. the vehicle was not repaired. the failure and current mileages were 90,500. sm. | |||
| 10/13/2010 | 103771 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated the vehicle was taken to an independent mechanic for an unrelated repair; and the technician detected that the front passenger side subframe assembly exhibited excessive rust corrosion. the dealer was notified and they advised that the vehicle be inspected. the contact had concern of the safety issue involved and scheduled an appointment. the failure mileage was 103,771. js | |||
| 10/08/2010 | 80000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. while having the vehicle serviced for routine maintenance by an independent mechanic she was informed the sub frame was completely rusted and cracked. the vehicle was then taken to an authorized dealer where they confirmed the sub frame was rusted but it was not repaired. the failure and current mileages were 80,000. the vin was unavailable. sm. | |||
| 09/08/2010 | 64300 | ||
| 2004 chrysler pacifica subframe is severely rotting. my mechanic said it is worst he has seen in over 20 years in business. chrysler doesn't want to do anything about it. i noted other similar complaints at www.complaintsboard.com after putting in pacifica. my mechanic as well as a chrysler mechanic said it is dangerous to drive. | |||
| 10/08/2010 | 80000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. while having the vehicle serviced for routine maintenance by an independent mechanic she was informed the sub frame was completely rusted and cracked. the vehicle was then taken to an authorized dealer where they confirmed the sub frame was rusted but it was not repaired. the failure and current mileages were 80,000. the vin was unavailable. sm. | |||
| 09/08/2010 | 64300 | ||
| 2004 chrysler pacifica subframe is severely rotting. my mechanic said it is worst he has seen in over 20 years in business. chrysler doesn't want to do anything about it. i noted other similar complaints at www.complaintsboard.com after putting in pacifica. my mechanic as well as a chrysler mechanic said it is dangerous to drive. | |||
| 10/04/2010 | 75000 | ||
| 2004 chrysler pacifica sub-frame rusting. car has approximately 75,000 miles and is 6 years old. the sub-frame is rusted to the point my mechanic is afraid the engine could drop onto the road. he does not believe there is any reason why this amount of corrosion should occur in a car that is only 6 years old. he states it is a very serious saftey hazard. | |||
| 09/23/2010 | 87252 | ||
| Was doing oil change and noticed a hole in sub frame/engine cradle. previous oil change noticed nothing other than some rust spots on paint. metal is very thin on the cross member for a subframe that holds engine in place. the sub frame that runs to the front mount and rear mout is much heavier. seen hundreds of complaints online. this seems to be a design flaw rather than normal wear. if this was to fail it would cause serious injury or death. oem part is over $3000, can buy from salvage yard but will have same problem. | |||
| 09/09/2010 | 93000 | ||
| I bought a used 2004 pacifica from flagler chrysler in palm coast, fl and the subframe has rusted through so that it is dangerous for me to drive. i contacted the dealer and they say it's because it's a new york vehcile but the salesman told me it was a florida vehicle. i grew up in michigan and never saw a car rust like this! | |||
| 08/14/2009 | 85000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated the front sub-frame has rusted out. the vehicle was taken to the dealer for an inspection and they found the sub frame rusted. the dealer took pictures and inform him not to drive the vehicle because it was unsafe and they will contact the manufacturer to check if there are any warranty for this failure. the manufacturer contacted the dealer and stated they will pay 50% of the cost of the repairs but the contact would have the other 50% to pay. there are no recalls or warranty and the contact stated he does not have the money to pay for the repairs. the vehicle was not repaired. the manufacturer was called and informed him to take the vehicle to the dealer for them to repair and they will pay 50% of the repairs. the failure mileage was 85,000....mw | |||
| 08/06/2010 | 86000 | ||
| 2004 chrysler pacifica with 86000 miles has a rusted out sub-frame and car was deemed unsafe to drive | |||
| 09/09/2010 | 93000 | ||
| I bought a used 2004 pacifica from flagler chrysler in palm coast, fl and the subframe has rusted through so that it is dangerous for me to drive. i contacted the dealer and they say it's because it's a new york vehcile but the salesman told me it was a florida vehicle. i grew up in michigan and never saw a car rust like this! | |||
| 08/14/2009 | 85000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated the front sub-frame has rusted out. the vehicle was taken to the dealer for an inspection and they found the sub frame rusted. the dealer took pictures and inform him not to drive the vehicle because it was unsafe and they will contact the manufacturer to check if there are any warranty for this failure. the manufacturer contacted the dealer and stated they will pay 50% of the cost of the repairs but the contact would have the other 50% to pay. there are no recalls or warranty and the contact stated he does not have the money to pay for the repairs. the vehicle was not repaired. the manufacturer was called and informed him to take the vehicle to the dealer for them to repair and they will pay 50% of the repairs. the failure mileage was 85,000....mw | |||
| 08/06/2010 | 86000 | ||
| 2004 chrysler pacifica with 86000 miles has a rusted out sub-frame and car was deemed unsafe to drive | |||
| 09/09/2010 | 93000 | ||
| I bought a used 2004 pacifica from flagler chrysler in palm coast, fl and the subframe has rusted through so that it is dangerous for me to drive. i contacted the dealer and they say it's because it's a new york vehcile but the salesman told me it was a florida vehicle. i grew up in michigan and never saw a car rust like this! | |||
| 08/14/2009 | 85000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated the front sub-frame has rusted out. the vehicle was taken to the dealer for an inspection and they found the sub frame rusted. the dealer took pictures and inform him not to drive the vehicle because it was unsafe and they will contact the manufacturer to check if there are any warranty for this failure. the manufacturer contacted the dealer and stated they will pay 50% of the cost of the repairs but the contact would have the other 50% to pay. there are no recalls or warranty and the contact stated he does not have the money to pay for the repairs. the vehicle was not repaired. the manufacturer was called and informed him to take the vehicle to the dealer for them to repair and they will pay 50% of the repairs. the failure mileage was 85,000....mw | |||
| 08/06/2010 | 86000 | ||
| 2004 chrysler pacifica with 86000 miles has a rusted out sub-frame and car was deemed unsafe to drive | |||
| 08/14/2009 | 85000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated the front sub-frame has rusted out. the vehicle was taken to the dealer for an inspection and they found the sub frame rusted. the dealer took pictures and inform him not to drive the vehicle because it was unsafe and they will contact the manufacturer to check if there are any warranty for this failure. the manufacturer contacted the dealer and stated they will pay 50% of the cost of the repairs but the contact would have the other 50% to pay. there are no recalls or warranty and the contact stated he does not have the money to pay for the repairs. the vehicle was not repaired. the manufacturer was called and informed him to take the vehicle to the dealer for them to repair and they will pay 50% of the repairs. the failure mileage was 85,000....mw | |||
| 08/06/2010 | 86000 | ||
| 2004 chrysler pacifica with 86000 miles has a rusted out sub-frame and car was deemed unsafe to drive | |||
| 08/27/2010 | 60000 | ||
| Front right side of the vehicle chrysler pacifica 2004 shook at speeds greater tthan 50mph. this happened on a friday night. took it to chrysler dealer on monday morning. dealership called at 4:45pm that day and told me that the motor mounts had rotted out and the car was dangerous to drive. preliminary estimate $2,200. today (friday) i was told to come and get my vehicle as it was repaired. cost: in excess of 2,400. researched on the internet...similar complaints...defect? the service manager said i was lucky to have driven without a safety incident. i will ask for old part when i pick up the car. | |||
| 08/02/2010 | 86000 | ||
| I'm just another owner of a 2004 chrysler pacifica (86,000miles)with a rusted out sub frame and have just been getting the same run-around and a bunch of sorries from the company and dealers, someone will have to get hurt or killed before something is done thats the way it works last chrysler i'll ever buy ever or anyone i can reach out to junk!!!!!!!!!!!! | |||
| 08/29/2010 | 69405 | ||
| Tl-the contact owns a 2004 chrysler pacifica . the contact stated that he put the vehicle up on a ramp and noticed that the sub frame has rusted completely and falling apart. the dealer was contacted and they stated that once they received a the pictures that the contact took of the frame the dealer will look into his case. there have been no diagnosis and no repairs. the failure and the current mileage was 69405.cv | |||
| 07/23/2010 | 50000 | ||
| I have a 2004 chrysler pacifica with 50,000 miles on it and i had it inspected last month 7/23/2010 and found that the front sub frame is rusted out and chrysler doesnt want to do anything about it. this is a crock of #$*?! this is a safety issue and it needs to be corrected. i have seen there is so many pacificas with this problem what is it going to take for them to fix it. maybe accidents or even death this is pretty bad. im not going to stop here because i have 5 children and this is not a safe car. | |||
| 08/02/2010 | 86000 | ||
| I'm just another owner of a 2004 chrysler pacifica (86,000miles)with a rusted out sub frame and have just been getting the same run-around and a bunch of sorries from the company and dealers, someone will have to get hurt or killed before something is done thats the way it works last chrysler i'll ever buy ever or anyone i can reach out to junk!!!!!!!!!!!! | |||
| 08/29/2010 | 69405 | ||
| Tl-the contact owns a 2004 chrysler pacifica . the contact stated that he put the vehicle up on a ramp and noticed that the sub frame has rusted completely and falling apart. the dealer was contacted and they stated that once they received a the pictures that the contact took of the frame the dealer will look into his case. there have been no diagnosis and no repairs. the failure and the current mileage was 69405.cv | |||
| 07/23/2010 | 50000 | ||
| I have a 2004 chrysler pacifica with 50,000 miles on it and i had it inspected last month 7/23/2010 and found that the front sub frame is rusted out and chrysler doesnt want to do anything about it. this is a crock of #$*?! this is a safety issue and it needs to be corrected. i have seen there is so many pacificas with this problem what is it going to take for them to fix it. maybe accidents or even death this is pretty bad. im not going to stop here because i have 5 children and this is not a safe car. | |||
| 08/02/2010 | 86000 | ||
| I'm just another owner of a 2004 chrysler pacifica (86,000miles)with a rusted out sub frame and have just been getting the same run-around and a bunch of sorries from the company and dealers, someone will have to get hurt or killed before something is done thats the way it works last chrysler i'll ever buy ever or anyone i can reach out to junk!!!!!!!!!!!! | |||
| 08/29/2010 | 69405 | ||
| Tl-the contact owns a 2004 chrysler pacifica . the contact stated that he put the vehicle up on a ramp and noticed that the sub frame has rusted completely and falling apart. the dealer was contacted and they stated that once they received a the pictures that the contact took of the frame the dealer will look into his case. there have been no diagnosis and no repairs. the failure and the current mileage was 69405.cv | |||
| 07/23/2010 | 50000 | ||
| I have a 2004 chrysler pacifica with 50,000 miles on it and i had it inspected last month 7/23/2010 and found that the front sub frame is rusted out and chrysler doesnt want to do anything about it. this is a crock of #$*?! this is a safety issue and it needs to be corrected. i have seen there is so many pacificas with this problem what is it going to take for them to fix it. maybe accidents or even death this is pretty bad. im not going to stop here because i have 5 children and this is not a safe car. | |||
| 08/02/2010 | 86000 | ||
| I'm just another owner of a 2004 chrysler pacifica (86,000miles)with a rusted out sub frame and have just been getting the same run-around and a bunch of sorries from the company and dealers, someone will have to get hurt or killed before something is done thats the way it works last chrysler i'll ever buy ever or anyone i can reach out to junk!!!!!!!!!!!! | |||
| 08/29/2010 | 69405 | ||
| Tl-the contact owns a 2004 chrysler pacifica . the contact stated that he put the vehicle up on a ramp and noticed that the sub frame has rusted completely and falling apart. the dealer was contacted and they stated that once they received a the pictures that the contact took of the frame the dealer will look into his case. there have been no diagnosis and no repairs. the failure and the current mileage was 69405.cv | |||
| 07/23/2010 | 50000 | ||
| I have a 2004 chrysler pacifica with 50,000 miles on it and i had it inspected last month 7/23/2010 and found that the front sub frame is rusted out and chrysler doesnt want to do anything about it. this is a crock of #$*?! this is a safety issue and it needs to be corrected. i have seen there is so many pacificas with this problem what is it going to take for them to fix it. maybe accidents or even death this is pretty bad. im not going to stop here because i have 5 children and this is not a safe car. | |||
| 08/02/2010 | 80000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. while turning and applying pressure to the brakes at any speed a thumping noise could be heard coming from the front end. the vehicle was taken to an authorized dealer where he was informed the welding on the sub frame was broken and severely rusted. the authorized dealer also speculated that there was a possibility that the engine could fall out from under the vehicle. the vehicle was not repaired. the failure and current mileage was 80,000. the vin was unavailable. sm. | |||
| 06/09/2010 | 79169 | ||
| Front sub frame of my 2004 chrysler pacifica is rusted to the point where safety is an issue. | |||
| 05/19/2010 | 108000 | ||
| After bringing my vehicle in for a clunking noise in the front end the mechanic discovered my engine cradle on my 2004 chrysler pacifica with 108,000 miles is falling apart and rusting through. i contacted chrysler and they would not do anything as the vehicle is over thier 5 year/100,000 mile warranty. upon further research i have seen several cases of this same issue in canada that is being completely fixed by chrysler. also there was a case in the united states that was repaired by chrysler as well. at 6 years old and only 108,000 miles my vehicle can fall apart underneath at any moment and that is unacceptable, especially since this problem is being fixed without question in canada. | |||
| 04/29/2010 | 94550 | ||
| Flat tire led us to the mechanic only to find the sub-frame/engine cradle was completely rotted through on passenger side. it was also rotted and about to break on driver side. | |||
| 05/01/2010 | 92000 | ||
| I took my 2004 chrysler pacifica, with 92,000 miles, to get new tires after failing inspection because of the tires. after they put new tires on, they discovered that they could not align them because the subframe was completely rusted through. the mechanic strongly advised that i not drive my car home because it was so unsafe and could break at any time. the only way to fix it is to have a new subframe put in. i have not decided whether it is worth spending thousands to replace the corroded frame. | |||
| 05/21/2009 | 38000 | ||
| While having my front end inspected on my 2004 chrysler pacific, the technician found the frame that holds the engine was rusted on the sub frame. he added not to drive vehicle, except to a dealer ship to have the frame fix. the dealer said it would cost arount $4000 dollars and you could not drive the vehile. | |||
| 01/01/2009 | 91000 | 1 | |
| The sub frame is rotting, has a hole the size of my fist and a crack. *tr | |||
| 12/17/2009 | 60068 | 1 | |
| I own a 2004 chrysler pacifica and it just turned 60,000 miles this week. i brought the car in to my mechanic for an oil change. he called me 1/2 hour later an informed me that my car is unsafe to drive. he informed me he found that there was severe frame corrosion under the engine next to the steering rack bolt (there is a rust hole straight through). i would have to replace the whole front frame of the car before it can be driven. i made an appointment with chrysler (spoke with service manager) and they will be looking at the car on tuesday 12/22/2009 but they already informed me there is nothing they can do because it isn't a warranty problem. my fear is that other people with the same car are unaware of this problem and they could be seriously injured or die while driving the car. please help! *tr | |||
| 11/01/2009 | 70000 | 1 | |
| Complaint about my 2004 chrysler pacifica. at 70,000 miles i discovered that the engine cradle corroded through is certain areas and heavily rusted in other areas. when discovered i was advised not to drive it any further for fear of the engine or suspension falling out. my first quote was for $4000.00 however, with the help of a nephew we accomplished the replacement of engine cradle for $2600.00. for this condition to develop almost seems criminal. i previously was a forensic photographer for personal injury claims and in fact worked for attorneys who represented chrysler in law suits. it my many (35) years experience, i never witnessed this extensive corrosion on a relatively new vehicle. i hope this complaint will allow me to attach photos. *tr | |||
| 02/19/2009 | 43780 | 1 | |
| Frame at right front holding engine and wheel assembly rusted through on my 2004 chrysler pacifica. something like this should never happen on a 4 1/2 year old car with 43,780 miles on it, and always kept in the garage, and promptly serviced at all times. the same problem happened recently to our friends on their 2004 chrysler pacifica, this definitely is a problem on those cars. i'm sure that if that happened on two cars there are most likely a lot more on the road waiting for a disaster to happen. the dealer and his staff that serviced my car advised me not to drive it any more. since there was no new part available for several weeks i had to buy another car. chrysler informed the dealer that part is not covered under warranty even under the extended warranty i purchased . *tr | |||
| 08/30/2009 | 60631 | ||
| Tl*the contact owns a 2004 chrysler pacifica. the contact stated there was a crack in the a frame on the vehicle. an auto center mechanic advised her that there was a crack in the a frame while changing the oil. the dealer confirmed that there was a crack in the a frame and the repair cost would be $1900. the contact stated that she could not afford to pay to have the frame repaired. the manufacturer will be notified. the failure mileage was 60,631. | |||
| 09/04/2009 | 75000 | ||
| Tl*the contact owns a 2004 chrysler pacifica. the contact stated that while driving he heard a grinding noise on the front passenger side of the vehicle. the vehicle was taken to a dealer for inspection. the technician concluded that the sub-frame cracked from corrosion. he then added that it would cost $3000.00 to replace the vehicle. no repairs were made. the manufacturer was notified, but because the warranty expired, no assistance was provided. the failure and current mileages were 75,000. | |||
| 09/06/2009 | 32000 | ||
| Tl*the contact owns a 2004 chrysler pacifica. on september 6, 2009, while driving 45 mph, the front bumper fell off of the vehicle. the contact has not notified the dealer or manufacturer. the vin was not available. the failure and the current mileages were 32,000. | |||
| 09/04/2009 | 41000 | ||
| Tl*the contact owns a 2004 chrysler pacifica. the sub frame that holds the engine in place, the suspension and the steering are covered with rust. the mechanic confirmed that rust was on the sub frame. the dealer requested warranty information from the manufacturer and was advised that the warranty that covered rust had expired. the contact is responsible for paying the repair cost. the failure mileage was 41,000. | |||
| 07/21/2009 | 107692 | 1 | |
| We were told last week that the motor mounts on our 2004 chrysler pacifica were gone. not broken.... gone. i had noticed some front end shaking when i hit the brakes at a high rate of speed. i also noticed that the engine was loud when i would hit the accelerator from a stop. our mechanic discovered that the motor mounts were missing and causing the issues. every time i hit the gas, the engine jumps up a couple of inches. my mechanic called around and was unable to get his hands on any motor mounts at this time. he was told that they are on backorder at this time. i have been doing some research and have found that this is a common problem with pacificas. i have found a site, www.topix.com, has a forum open to list the issues with these cars. over the last couple of years, many people have stated that this part is on back order and can't be found anywhere. one person also said that chrysler is not making the part any more. i find this to be poor business on chrysler's part. i try to buy american, but i have to be honest.... my confidence is failing here. i feel chrysler should do the 'right thing' and make good to all the pacifica owners who are having this same issue. at the very least, make the part!!!!!! *tr | |||
| 07/17/2009 | 87000 | ||
| Tl*the contact owns a 2004 chrysler pacifica. the contact took her vehicle in for a routine inspection, but it failed due to excessive rust on the frame. the dealer referred her to a warranty specialist and was informed that the vehicle exceeded its warranty. the vehicle has not been repaired. the failure and current mileages were 87,000. | |||
| 03/05/2009 | 33900 | 1 | 10/01/2004 |
| Tl*the contact owns a 2004 chrysler pacifica. when the contact took the vehicle to the repair shop for a routine oil change, she was informed that the passenger side cradle was corroded. she took the vehicle to the dealer and was informed that the subframe would need to be replaced at the cost of $4,000. the current and failure mileages were 33,900. updated 12/09/09 *bf updated 12/10/09.*jb | |||
| 12/28/2008 | 71000 | 1 | |
| Tl*the contact owns a 2004 chrysler pacifica. the contact has been taking his vehicle to the dealer for an oil change and service ever since it was purchased. the dealer stated that the frame of his vehicle was rusted through and failed. the vehicle was unable to be driven and the contact must pay for the repair costs. the dealer never warned him of any failures. the manufacturer stated that they could not assist. the vehicle is still at the dealer awaiting repair. the failure mileage was 71,000. updated 02/06/09 *bf the vehicle pulled to the left. the dealer performed an alignment and replaced the tie rod ends. updated 02/06/09. *jb | |||
| 12/29/2008 | 1 | ||
| Went in for an oil change and was asked to come into the shop (tate) glenburnie, md and was shown the frame of my car on the passenger side was rusted out and actually split. was told it's not covered by chrysler and a new frame was $3,000.00 plus labor of about $1,000.00. was told the car was unsafe to drive. had to rent a car till i figure out what to do. *tr | |||
| 08/18/2008 | 52000 | 1 | |
| 2004 chrylser pacifica engine cradle rusted out, tie rod replaced about one yr ago. dealer won't cover cost d/t warranty expired. 53,000 miles on car. major safety issue d/t engine/trans could fall out while driving. instructed only to drive car if necessary. avoid bumps! have found multiple c/o on internet on same matter. i should not have to pay for poor quality of metal used on frame work. *tr | |||
| 07/21/2008 | 126000 | 1 | 06/01/2004 |
| Tl*the contact owns a 2004 chrysler pacifica. he took the vehicle to a mechanic to inspect the transmission. the diagnosis was that the entire front end of the vehicle had rotted out and dropped two to three inches below the engine. the cost of the repair was $4,000, in which the dealer was willing to pay for half. the current and failure mileages were 126,000. updated 09/17/08. *lj updated 09/25/08. *jb | |||
| 05/13/2005 | 14121 | 1 | 03/10/2005 |
| On friday ther 13th of may i had a flat tire on my 2004 pacifica (chrysler), the jack failled and criple under the load of my car causing $2000.00 0f damage, i followed the manufacture manual.after looking further into this i notice that where the jack was position the frame bent ( probaly cause the jack to failled) i have picture i could email you. i contacted the dealership and chrysler and both are not listening to my safety concerns. the general manager of my local dealership told me that a similar incident happened to him on his rear tire change... | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 01/31/2013 | 146108 | 1 | |
| Took car to dealer for routine maintenance. dealer said that the car is unsafe to drive and that the engine subframe was corroded. after an internet search found that this is a known and common problem and that apparently the part was recalled in canada. when i spoke with chrysler, they said that they would not provide any support, and that had i reported the problem when it started they would have repaired it under warranty. i have had the car regularly serviced at the dealer. as a consumer i have no way of knowing if the engine subframe is corroded. however, a dealer who is maintaining the car should have been able to do so. in any event, the car is unsafe to drive, i am expected to pay a significant sum, and this problem is pervasive. the dealer told me a similar car came this past week with an identical problem. *tr | |||
| 12/03/2012 | 77000 | 1 | |
| The subframe of the car is rusting terribly. i have been advised that it will become a hazard to drive the car in the future. we were advised to replace the subframe for safety purpose. i researched this online and found that this is a common problem with this year, make and model. i have never encountered this problem before with any other vehicle i have owned. i have always maintained our vehicles and have owned vehicles longer than this. this vehicle has not been subjected to harsh conditions and should not be showing this level of destructive rust. we ask the nhtsa to look into this matter and to issue a recall on this vehicle to have these parts replaced for safety purposes. i believe that chrysler is not altering the public to this very strong potential safety issue which i am afraid will cause harm or potential death if the frame on these vehicles gives out. a quick glance on google and one can readily find that this issue is a very large one indeed. we ask for your help in protecting us. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 10/01/2012 | 80000 | 1 | |
| I purchased this vehicle used with very low mileage. it is in great condition until i started hearing a noise in the front end. i took into the garage to have new tires and brakes put on it. when the mechanic put it on the rack, he said that the frame was rusted through. so, instead of new tires and brakes i now need a new frame. i am just thankful that i was not driving while this happen. i was wondering if this problem as affected other owners also. *tr | |||
| 09/07/2012 | 67814 | 1 | |
| Noticed a lot of rust on frame at front of vehicle. body shop confirmed that the engine cradle was badly rusted and has to be replaced. car is past the extended warranty of 7/75,000. this is way too much damage for a car with 67,000 miles. *tr | |||
| 08/28/2012 | 130000 | 1 | |
| My mechanic has advised that my car has a rusted subframe, parts of which have rusted through. it is due for inspection by the end of the month, and i have been advised that it is rusted bad enough to fail inspection. i need this vehicle, and have taken great care of it. i changed the timing belt last year, and have kept it in a garage. i cannot afford to purchase another vehicle or replace the subframe. this is not normal rusting. my local chrysler dealers, naturally, have told me that the car has too many miles and is no longer under warranty. i have done my research on this. chrysler has been replacing subframes in some pacificas, particularly canada. there is a problem with this model; the metal was not properly coated or something. it is time for chrysler to issue a recall and replace these subframes. when vehicles rust, it should not start in the subframe. i am a single mother; i need this car to drive to work and for family use. my kids and i are not safe in it, and if it can't pass inspection i will be without a vehicle! *tr | |||
| 08/15/2012 | 119792 | 1 | |
| My car repair shop noticed the subframe on my 2004 pacifica as rusted through enough that the shop's owner could get a finger through the rust hole. he said the pacifica would be adequate for the vacation i am about to take, but also said this issue should be handled within the next year or the suspension system would fail. he also added i should file this complaint as a potential recall action, as it was not on the current list. for the record, northern virginia (near washington dc) does get snow and ice, and does treat its roads when that happens. btw, i tried to file this complaint last night, but your system was doing maintenance when i tried to send it to you. i don't think this went through last night, but.... *tr | |||
| 07/09/2012 | 60000 | 1 | |
| Took car to the shop for routine schedule maintenance. the mechanic said that the subframe was severely damaged by rust and recommended replacing it as soon as possible. he stated that is very dangerous driving a car in this condition. i googled pacifica subfame rust and find out that this issue is huge. the mechanic said that this deterioration is not normal. there should be a recall campaign to make chrysler aware of this problem. *tr | |||
| 05/04/2009 | 62000 | ||
| Tl*the contact owns a 2004 chrysler pacifica. the contact took her vehicle to the dealer because the steering wheel shakes while driving 65 mph. in addition, a nail was found in the tire. the dealer stated that inner tie rods and tire balancing were needed. they further stated that the engine cradle was corroded. the dealer took pictures to send to the manufacturer so they could be advised on how to proceed. the contact is currently waiting on a return phone call from the manufacturer. the failure mileage was 62,000. | |||