Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 0200404 | 06/15/2004 | 10008424 | Suspension/towing/lifting damage. *tt | 07/30/2004 | |
| SUSPENSION - FRONT | |||||
| 13-001-12 | 03/16/2012 | 10044109 | Chrysler: the customer may experience a vehicle vibration and/or shake. this bulletin involves inspecting the engine cradle for perforation and if necessary replace. *js | 05/14/2012 | |
| 0200704 | 10/18/2004 | 10010533 | Low speed rattle/clunk sound from front suspension. *eh | 11/30/2004 | |
| 0200403 | 02/24/2005 | 0200105 | 10003978 | Muffled rattle sound from front suspension. 2004 voyager included. *tt | 11/10/2003 |
| SUSPENSION - FRONT - HUB | |||||
| 100103 | 10/01/2003 | 10004585 | Popping/clicking/snapping sound in the front end most prevalent during accelerations after drive to reverse and reverse to drive shifts. gpop - issue review system. *tt | 12/19/2003 | |
| SUSPENSION - FRONT - MACPHERSON STRUT | |||||
| 0200405 | 05/27/2005 | 10016751 | Creaking/squawking sound from front strut area. *tt | 10/04/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 03/08/2013 | 110000 | ||
| Driving around 40 the vehicle started to shake. i thought maybe a wheel bearing or tie rod was the issue. upon taking it to the shop to get checked i was told that the engine cradle was rusted to the point of almost failing. i am currently having the cradle replaced. had that occurred at a higher speed i hat to think what may have happened. i called chrysler and was told there is a replacement program for vehicles built between feb 23rd and mar31st 2004. because my vehicle was built january 23rd 2004 it was not covered and i received no letter. despite the fact i was driving a vehicle with the same problem in a very dangerous state. there should be a nationwide safety recall. | |||
| 03/05/2013 | 128000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact stated that the front under carriage of the vehicle was severely rusted. the contact was informed of the failure when he took the vehicle for state inspection and the vehicle failed. the contact spoke with the manufacturer, but was told that they would not cover the repair. the failure mileage was 128,000. kmj | |||
| 03/08/2013 | 110000 | ||
| Driving around 40 the vehicle started to shake. i thought maybe a wheel bearing or tie rod was the issue. upon taking it to the shop to get checked i was told that the engine cradle was rusted to the point of almost failing. i am currently having the cradle replaced. had that occurred at a higher speed i hat to think what may have happened. i called chrysler and was told there is a replacement program for vehicles built between feb 23rd and mar31st 2004. because my vehicle was built january 23rd 2004 it was not covered and i received no letter. despite the fact i was driving a vehicle with the same problem in a very dangerous state. there should be a nationwide safety recall. | |||
| 03/05/2013 | 128000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact stated that the front under carriage of the vehicle was severely rusted. the contact was informed of the failure when he took the vehicle for state inspection and the vehicle failed. the contact spoke with the manufacturer, but was told that they would not cover the repair. the failure mileage was 128,000. kmj | |||
| 03/05/2013 | 128000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact stated that the front under carraige of the vehicle had rusted out. the contact found out about the failure when the vehicle went through inspection.the vehicle failed inspection because of the failure. the contact spoke with the manufacturer, but told that even though it was a technical service bulletin included a warranty extension, they would not cover the repair. the current mileage was 128,000.rl | |||
| 02/27/2013 | 93900 | ||
| My mechanic called to my attention that the sub-frame on my 2004 chrysler pacifica had rusted through and developed cracks adjacent to the rusted area. i was advised that the vehicle was unsafe and that the sub-frame required replacement. the local chrysler dealer was unaware of any recall, but checking the internet i found this condition to have occured to numerous other pacificas. i contacted chrysler customer service who infomred me that an extended warranty had been issued for 2004-2005 chrysler pacifica produced during a specific time period and originally licensed in snow states. the warranty covers sub-frame replacement up to 10 years and 150,000 miles. unfortunately my vehicle was produced a few months prior to the warranty coverage period. it is quite unlikely that the sub-frame was produced satisfactorily and then it became substandard - especially since thie earlier production on my vehicle has rusted through. it is shameful and irresponsible that a company with as much history and engineering capabilities has designed and manufactured a vehicle that becomes unsafe in less than 10 years or 100,000 miles. if they are not accepting liability to replace this inferior part they should at least have the decency to have contacted owners to make them aware that there is a 'potential for the sub-frame to have rusted to a condition that presents a safery hazard.' | |||
| 07/15/2012 | 96000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. while driving approximately 30 mph the contact noticed a rattling noise in the front end of the vehicle. the vehicle was taken to the dealer for diagnostic testing. the technician stated the inner tie rod and sway bar links on the front suspension would have to be replaced. the vehicle was repaired. the approximate failure mileage was 96,000. da | |||
| 12/06/2012 | 88000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact stated that while the vehicle was being serviced, the technician discovered that the rear motor mount was rusted and advised the contact that the vehicle unsafe to drive. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 88,000. kmj | |||
| 12/06/2012 | 88740 | ||
| Tl- the contact owns a 2004 chrylser pacifica. the contact stated the rear motor mount was rusted and corroded. the vehicle was taken to the dealer for a routine maintenance and was informed that the motor mount was rusted and unsafe to drive. the dealer informed her there was no recall for this failure. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 88,000. mw | |||
| 12/03/2012 | 77000 | ||
| The subframe of the car is rusting terribly. i have been advised that it will become a hazard to drive the car in the furture. we were advised to replace the subframe for safety purpose. i researched this online and found that this is a common problem with this year, make and model. i have never encountered this problem before with any other vehicle i have owned. i have have alwasy maintained our vehicles and have owned vehicles longer than this. this vehichel has not been subjected to harsh conditions and should not be showing this level of destructive rust. we ask the nhtsa to look into this matter and to issue a recall on this vehicle to have these parts replaced for safety purposes. i believe that chrysler is not alltering the public to this very strong potential safety issue which i am afraid will cause harm or potential death if the frame on these vehicles gives out. a quick glace on google and one can readily find that this issue is a very large one indeed. we ask for your help in protecting us. thank you. mark cercone | |||
| 10/01/2012 | 124000 | 1 | |
| Sub frame completely rusted apart, resulting in dangerous front end conditions and expensive repair. found similar issues for other pacifica owners through research and believe this is a defective part and should be covered and recalled before someone gets hurt or killed. *tr | |||
| 09/10/2012 | 156000 | 1 | |
| I took the car to my mechanic for front end noise. it was determined the front suspension frame was rusted and the car was unsafe to drive. contacted chrysler and was told to take to dealer. took car to doan dodge in greece ny. after several calls chrysler has refused to repair. the cost of the repair is $1600 and it is a known problem. i am told they are quietly repairing some complaints. this car was over $34,000 new and should not be having this problem!! *tr | |||
| 10/01/2012 | 124000 | 1 | |
| Sub frame completely rusted apart, resulting in dangerous front end conditions and expensive repair. found similar issues for other pacifica owners through research and believe this is a defective part and should be covered and recalled before someone gets hurt or killed. *tr | |||
| 09/10/2012 | 156000 | 1 | |
| I took the car to my mechanic for front end noise. it was determined the front suspension frame was rusted and the car was unsafe to drive. contacted chrysler and was told to take to dealer. took car to doan dodge in greece ny. after several calls chrysler has refused to repair. the cost of the repair is $1600 and it is a known problem. i am told they are quietly repairing some complaints. this car was over $34,000 new and should not be having this problem!! *tr | |||
| 10/01/2012 | 124000 | ||
| Sub frame completely rusted apart, resulting in dangerous front end conditions and expensive repair. found similar issues for other pacifica owners through research and believe this is a defective part and should be covered and recalled before someone gets hurt or killed. | |||
| 09/10/2012 | 156000 | ||
| I took the car to my mechanic for front end noise. it was determined the front suspension frame was rusted and the car was unsafe to drive. contacted chrysler and was told to take to dealer. took car to doan dodge in greece ny. after several calls chrysler has refused to repair. the cost of the repair is $1600 and it is a known problem. i am told they are quietly repairing some complaints. this car was over $34,000 new and should not be having this problem!! | |||
| 10/01/2012 | 80000 | 1 | |
| I took my vehicle in to the shop to get new tires and the mechanic informed me that the frame was rusted in half. he told me that i would have to replace the frame or the vehicle would not be safe to drive. *tr | |||
| 10/01/2012 | 80000 | ||
| I took my vechile in to the shop to get new tires and the mechanic informed me that the frame was rusted in half. he told me that i would have to replace the frame or the vechile would not be safe to drive. | |||
| 10/01/2012 | 80000 | 1 | |
| I purchased this vehicle used with very low mileage. it is in great condition until i started hearing a noise in the front end. i took into the garage to have new tires and brakes put on it. when the mechanic put it on the rack, he said that the frame was rusted through. so, instead of new tires and brakes i now need a new frame. i am just thankful that i was not driving while this happen. i was wondering if this problem as affected other owners also. *tr | |||
| 10/01/2012 | 80000 | ||
| I took my vechile in to the shop to get new tires and the mechanic informed me that the frame was rusted in half. he told me that i would have to replace the frame or the vechile would not be safe to drive. | |||
| 10/01/2012 | 80000 | 1 | |
| I purchased this vehicle used with very low mileage. it is in great condition until i started hearing a noise in the front end. i took into the garage to have new tires and brakes put on it. when the mechanic put it on the rack, he said that the frame was rusted through. so, instead of new tires and brakes i now need a new frame. i am just thankful that i was not driving while this happen. i was wondering if this problem as affected other owners also. *tr | |||
| 10/01/2012 | 80000 | ||
| I purchased this vehicle used with very low mileage. it is in great conidition until i started hearing a noise in the front end. i took into the garage to have new tires and brakes put on it. when the mechanic put it on the rack, he said that the frame was rusted through. so, instead of new tires and brakes i now need a new frame. i am just thankful that i was not driving while this happen. i was wondering if this problem as affected other owners also. | |||
| 09/28/2012 | 130000 | 1 | |
| My 2004 chrysler pacifica makes a loud popping noise when turning. it doesn't do it all of the time, but if you turn right, then turn left it will pop. if you're driving around a small turn and it pops the vehicle body will shift and you momentarily lose control of the vehicle. *tr | |||
| 09/28/2012 | 130000 | ||
| My 2004 chrysler pacifica makes a loud popping noise when turning. it doesn't do it all of the time, but if you turn right, then turn left it will pop. if you're driving around a small turn and it pops the vehicle body will shift and you momentarily lose control of the vehicle. | |||
| 08/28/2012 | 130000 | 1 | |
| My mechanic has advised that my car has a rusted subframe, parts of which have rusted through. it is due for inspection by the end of the month, and i have been advised that it is rusted bad enough to fail inspection. i need this vehicle, and have taken great care of it. i changed the timing belt last year, and have kept it in a garage. i cannot afford to purchase another vehicle or replace the subframe. this is not normal rusting. my local chrysler dealers, naturally, have told me that the car has too many miles and is no longer under warranty. i have done my research on this. chrysler has been replacing subframes in some pacificas, particularly canada. there is a problem with this model; the metal was not properly coated or something. it is time for chrysler to issue a recall and replace these subframes. when vehicles rust, it should not start in the subframe. i am a single mother; i need this car to drive to work and for family use. my kids and i are not safe in it, and if it can't pass inspection i will be without a vehicle! *tr | |||
| 08/28/2012 | 130000 | ||
| My mechanic has advised that my car has a rusted subframe, parts of which have rusted through. it is due for inspection by the end of the month, and i have been advised that it is rusted bad enough to fail inspection. i need this vehicle, and have taken great care of it. i changed the timing belt last year, and have kept it in a garage. i cannot afford to purchase another vehicle or replace the subframe. this is not normal rusting. my local chrysler dealers, naturally, have told me that the car has too many miles and is no longer under warranty. i have done my research on this. chrysler has been replacing subframes in some pacificas, particularly canada. there is a problem with this model; the metal was not properly coated or something. it is time for chrysler to issue a recall and replace these subframes. when vehicles rust, it should not start in the subframe. i am a single mother; i need this car to drive to work and for family use. my kids and i are not safe in it, and if it can't pass inspection i will be without a vehicle! | |||
| 07/09/2012 | 60000 | 1 | |
| Took car to the shop for routine schedule maintenance. the mechanic said that the subframe was severely damaged by rust and recommended replacing it as soon as possible. he stated that is very dangerous driving a car in this condition. i googled pacifica subfame rust and find out that this issue is huge. the mechanic said that this deterioration is not normal. there should be a recall campaign to make chrysler aware of this problem. *tr | |||
| 07/09/2012 | 60000 | ||
| Took car to the shop for routine schedule maintenance. the mechanic said that the subframe was severely damaged by rust and recommended replacing it as soon as possible.he stated that is very dangerous driving a car in this condition. i googled pacifica subfame rust and find out that this issue is huge. the mechanic said that this deterioration is not normal. there should be a recall campaign to make chrysler aware of this problem. | |||
| 05/08/2012 | 100150 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact stated that while having routine maintenance performed on the vehicle by a personal mechanic, the vehicle was found to have a rusted engine cradle and sub frame. the manufacturer was notified of the failure and offered to cover half of the cost of the repair. the vehicle was not repaired. the failure mileage was 100,150 and the current mileage was 100,300. the vin was not available. kmj | |||
| 05/08/2012 | 100150 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact stated that when receiving routine maintenance by his personal mechanic the vehicle was found to have a rusted engine cradle and sub frame. the manufacturer was notified and offered to pay half the cost of the repair. the failure mileage was 100,150 and the current mileage was 100,300. dt | |||
| 05/12/2012 | 127000 | ||
| In going to mechanic to get oil change. i was notified that subframe was rusted out and car is very dangerous to be driven. i have yet to contact dealership but on doing a search on line i found this to be a majort issue with this car. i live in the suburbs of chicago. | |||
| 02/08/2012 | |||
| I took my care into the sear auto center in annapolis, md for a tune up and also asked them to check for the knocking noise under my hood as is was affecting my steering and making the car hard to steer when going around curves. i was told that the front end suspension needed to be replaced badly as the parts were severely rusted. i was also told that i would have to leave the car at the facility overnight as they were having problems removing the old parts due to heavy corrosion on the old parts and it would take more time to get the parts off and replace then with new parts. in december of 2011, i purchsed new tires and was also told that i needed to purchse new wheels because the current wheels on the vehicle were starting to rust. in september, i had my brake pads replaced and was also told that i needed new rotors because those were also rusting. i do not live in a flood zone, nor have i ever had my car in a flood. i was made aware of a recall by chrysler yesterday of its 2004-2005 jeep brand due to corrosion and wanted to submit this as there may also me chryslers such as mine that have had corrosion issues from normal usage. a few years ago, i also had to have the rear differential serviced due to a leak and this may have also been due to corrosion. | |||
| 05/01/2011 | 94000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the vehicle was taken to the dealer for routine maintenance when the technician stated that the front cross member was severally corroded and would need to be replaced. the manufacturer was made aware of the failure and advised that they could not offer any assistance because the warranty was expired.. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 94,000. kmj | |||
| 11/08/2011 | 115017 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact stated that the sub frame was rusted and cracked under the front passenger side of the vehicle. the vehicle was taken to the dealer where the contact was advised that there was no warranty for the sub frame. the vin was not available. the current and the failure mileages were 115,017. kmj | |||
| 05/01/2011 | 94000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. while at the dealer for a routine maintenance the technician stated the front cross member was severally corroded and would have to be replaced. the manufacturer was made aware of the failure and stated they would not offer assistance because the warranty had expired.. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 94,000. ds | |||
| 11/08/2011 | 115017 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact stated that the sub frame was rusted and cracked under the front passenger side of the vehicle. the vehicle was taken to the dealer where the contact was advised that there was no warranty for the sub frame. the vin was not available. the current and the failure mileages were 115,017. kmj | |||
| 11/04/2011 | 88150 | ||
| The front sub frame or engine cradle is rusted through and is no longer suitable for its intended purpose causing a safety inspection failure. | |||
| 11/08/2011 | 115017 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact stated the sub frame of the vehicle is rusted through and cracked under the front passenger side of the vehicle. the vehicle was taken to the dealer and was told there is no warranty for the sub frame. the vin was not available. the current mileage and failure mileages were 115,017.rl | |||
| 11/04/2011 | 88150 | ||
| The front sub frame or engine cradle is rusted through and is no longer suitable for its intended purpose causing a safety inspection failure. | |||
| 10/19/2011 | 208862 | ||
| Front subframe ( engine cradle ) has approximately 3 inch rust hole on right side of main member near the top behind oil pan . rust hole originated from the inside of the subframe. this vehicle is only 7 years old and this is a critical support component for the steering, suspension, and engine that is now structurally compromised . i believe this to be caused by a manufacturing defect of the subframe. no vehicle should rust out this soon. i have found many, many complaints about this issue on numerous websites. have reported problem to local chrysler dealership, miller bros. in martinsburg, wv, and also to chrysler customer service. was advised by dealer service manager that he had heard of the problem, but had not seen this issue himself and that my warranty was expired and they could not do anything. chrysler response is pending, however was told also that warranty was expired and not to expect anything. they state there is no recall for this issue, however there are rumours of a silent recall for this issue and vehicles have been repaired in canada for free on the web. this is a very dangerous situation and that i believe needs to be addressed by a govt mandated safety recall like the ford windstar subframe rust issues. please help. estimated cost of repair is approximately $4500.00. i cannot afford to pay for this, nor should i have too, plus i cannot sell the vehicle in this condition. | |||
| 10/21/2011 | 113450 | ||
| I took my car in for annual inspection today....omg.....it's uninspectable.....too dangerous to drive.....there are holes in the front sub frame, rear bushings are gone in rear sub frame and the rockers have holes in them.....the engine may well fall out.....! this car has ony 113,000 miles on it.....has been regularly maintained and now, how am i supposed to get to work?? $ 2944 quoted for new parts and more than $1000 for labor to fix.....all of these other owner complaints about the exact same thing tell me chrysler is ripping off it's consumers....my understanding is the metal is so very thin - thin enough to barely support the engine even without any rust!! this is criminal on chrysler's part......they know this is a problem and do nothing???? come on people of the nhtsa - make them do something.....this is clearly a defect.....a very unhappy consumer in maine!! guaranteed no more chrysler product in my future unless they fix this........! | |||
| 10/19/2011 | 208862 | ||
| Front subframe ( engine cradle ) has approximately 3 inch rust hole on right side of main member near the top behind oil pan . rust hole originated from the inside of the subframe. this vehicle is only 7 years old and this is a critical support component for the steering, suspension, and engine that is now structurally compromised . i believe this to be caused by a manufacturing defect of the subframe. no vehicle should rust out this soon. i have found many, many complaints about this issue on numerous websites. have reported problem to local chrysler dealership, miller bros. in martinsburg, wv, and also to chrysler customer service. was advised by dealer service manager that he had heard of the problem, but had not seen this issue himself and that my warranty was expired and they could not do anything. chrysler response is pending, however was told also that warranty was expired and not to expect anything. they state there is no recall for this issue, however there are rumours of a silent recall for this issue and vehicles have been repaired in canada for free on the web. this is a very dangerous situation and that i believe needs to be addressed by a govt mandated safety recall like the ford windstar subframe rust issues. please help. estimated cost of repair is approximately $4500.00. i cannot afford to pay for this, nor should i have too, plus i cannot sell the vehicle in this condition. | |||
| 10/21/2011 | 113450 | ||
| I took my car in for annual inspection today....omg.....it's uninspectable.....too dangerous to drive.....there are holes in the front sub frame, rear bushings are gone in rear sub frame and the rockers have holes in them.....the engine may well fall out.....! this car has ony 113,000 miles on it.....has been regularly maintained and now, how am i supposed to get to work?? $ 2944 quoted for new parts and more than $1000 for labor to fix.....all of these other owner complaints about the exact same thing tell me chrysler is ripping off it's consumers....my understanding is the metal is so very thin - thin enough to barely support the engine even without any rust!! this is criminal on chrysler's part......they know this is a problem and do nothing???? come on people of the nhtsa - make them do something.....this is clearly a defect.....a very unhappy consumer in maine!! guaranteed no more chrysler product in my future unless they fix this........! | |||
| 10/19/2011 | 208862 | ||
| Front subframe ( engine cradle ) has approximately 3 inch rust hole on right side of main member near the top behind oil pan . rust hole originated from the inside of the subframe. this vehicle is only 7 years old and this is a critical support component for the steering, suspension, and engine that is now structurally compromised . i believe this to be caused by a manufacturing defect of the subframe. no vehicle should rust out this soon. i have found many, many complaints about this issue on numerous websites. have reported problem to local chrysler dealership, miller bros. in martinsburg, wv, and also to chrysler customer service. was advised by dealer service manager that he had heard of the problem, but had not seen this issue himself and that my warranty was expired and they could not do anything. chrysler response is pending, however was told also that warranty was expired and not to expect anything. they state there is no recall for this issue, however there are rumours of a silent recall for this issue and vehicles have been repaired in canada for free on the web. this is a very dangerous situation and that i believe needs to be addressed by a govt mandated safety recall like the ford windstar subframe rust issues. please help. estimated cost of repair is approximately $4500.00. i cannot afford to pay for this, nor should i have too, plus i cannot sell the vehicle in this condition. | |||
| 10/21/2011 | 113450 | ||
| I took my car in for annual inspection today....omg.....it's uninspectable.....too dangerous to drive.....there are holes in the front sub frame, rear bushings are gone in rear sub frame and the rockers have holes in them.....the engine may well fall out.....! this car has ony 113,000 miles on it.....has been regularly maintained and now, how am i supposed to get to work?? $ 2944 quoted for new parts and more than $1000 for labor to fix.....all of these other owner complaints about the exact same thing tell me chrysler is ripping off it's consumers....my understanding is the metal is so very thin - thin enough to barely support the engine even without any rust!! this is criminal on chrysler's part......they know this is a problem and do nothing???? come on people of the nhtsa - make them do something.....this is clearly a defect.....a very unhappy consumer in maine!! guaranteed no more chrysler product in my future unless they fix this........! | |||
| 10/19/2011 | 208862 | ||
| Front subframe ( engine cradle ) has approximately 3 inch rust hole on right side of main member near the top behind oil pan . rust hole originated from the inside of the subframe. this vehicle is only 7 years old and this is a critical support component for the steering, suspension, and engine that is now structurally compromised . i believe this to be caused by a manufacturing defect of the subframe. no vehicle should rust out this soon. i have found many, many complaints about this issue on numerous websites. have reported problem to local chrysler dealership, miller bros. in martinsburg, wv, and also to chrysler customer service. was advised by dealer service manager that he had heard of the problem, but had not seen this issue himself and that my warranty was expired and they could not do anything. chrysler response is pending, however was told also that warranty was expired and not to expect anything. they state there is no recall for this issue, however there are rumours of a silent recall for this issue and vehicles have been repaired in canada for free on the web. this is a very dangerous situation and that i believe needs to be addressed by a govt mandated safety recall like the ford windstar subframe rust issues. please help. estimated cost of repair is approximately $4500.00. i cannot afford to pay for this, nor should i have too, plus i cannot sell the vehicle in this condition. | |||
| 10/21/2011 | 113450 | ||
| I took my car in for annual inspection today....omg.....it's uninspectable.....too dangerous to drive.....there are holes in the front sub frame, rear bushings are gone in rear sub frame and the rockers have holes in them.....the engine may well fall out.....! this car has ony 113,000 miles on it.....has been regularly maintained and now, how am i supposed to get to work?? $ 2944 quoted for new parts and more than $1000 for labor to fix.....all of these other owner complaints about the exact same thing tell me chrysler is ripping off it's consumers....my understanding is the metal is so very thin - thin enough to barely support the engine even without any rust!! this is criminal on chrysler's part......they know this is a problem and do nothing???? come on people of the nhtsa - make them do something.....this is clearly a defect.....a very unhappy consumer in maine!! guaranteed no more chrysler product in my future unless they fix this........! | |||
| 10/10/2011 | |||
| Had vehicle in for replacement of starter. mechanic noticed the subframe was completely rotted and no longer performing its intended purpose. chrysler general information yielded no results as there is no recall on that part. local dealership indicated the replacement part was $3585 (new) but there was no wharehouse where such part was stocked. no used alternatives are available. car has 160k in miles, 2004. still has life in it but now it's unsafe to drive. | |||
| 09/16/2011 | 117250 | ||
| 2004 chrysler pacifica with 117,250 miles experiencing severe rust and deterioration in the rear suspension subframe. the mounting point of the rear shocks to the subframe is almost completely rusated through. two mechanics have told me that such rust should not be expected on such a young vehicle. many here have mentioned the front engine cradle rusting through. i'm experiencing the same type of rust issue but in the back. my mechanic says the car is getting to the unsafe to drive area! help!!! | |||
| 10/10/2011 | |||
| Had vehicle in for replacement of starter. mechanic noticed the subframe was completely rotted and no longer performing its intended purpose. chrysler general information yielded no results as there is no recall on that part. local dealership indicated the replacement part was $3585 (new) but there was no wharehouse where such part was stocked. no used alternatives are available. car has 160k in miles, 2004. still has life in it but now it's unsafe to drive. | |||
| 09/16/2011 | 117250 | ||
| 2004 chrysler pacifica with 117,250 miles experiencing severe rust and deterioration in the rear suspension subframe. the mounting point of the rear shocks to the subframe is almost completely rusated through. two mechanics have told me that such rust should not be expected on such a young vehicle. many here have mentioned the front engine cradle rusting through. i'm experiencing the same type of rust issue but in the back. my mechanic says the car is getting to the unsafe to drive area! help!!! | |||
| 10/10/2011 | |||
| Had vehicle in for replacement of starter. mechanic noticed the subframe was completely rotted and no longer performing its intended purpose. chrysler general information yielded no results as there is no recall on that part. local dealership indicated the replacement part was $3585 (new) but there was no wharehouse where such part was stocked. no used alternatives are available. car has 160k in miles, 2004. still has life in it but now it's unsafe to drive. | |||
| 09/16/2011 | 117250 | ||
| 2004 chrysler pacifica with 117,250 miles experiencing severe rust and deterioration in the rear suspension subframe. the mounting point of the rear shocks to the subframe is almost completely rusated through. two mechanics have told me that such rust should not be expected on such a young vehicle. many here have mentioned the front engine cradle rusting through. i'm experiencing the same type of rust issue but in the back. my mechanic says the car is getting to the unsafe to drive area! help!!! | |||
| 08/29/2011 | 65000 | ||
| While driving less than 20mph heard loud clanking and hood of car was shaking. after pulling over lift hood and notice left motor mount had push threw hood this is the third time this problem has occured since having vechicle. purchased vechicle in 2008. | |||
| 01/01/2010 | 50000 | ||
| I own a chrysler pacifica 2004 awd. the vehicle has had numerous suspension problems, such as a clicking sound and an unstable vehicle. i believe it might be the front cradle of the vehicle but am not sure if this is the exact cause. also, when i brake, the car makes a huge thud sound. i replaced the brakes and rotors as the dealer has done but the noise is still there. please investigate this matter as many other pacifica owners have encountered this. thank you so much. | |||
| 10/08/2010 | 138000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the vehicle was taken to the dealer for a routine maintenance and found the front sub frame was corroded and rusted. the dealer informed her there are no recalls or warranty and the repairs would cost $5,000 or she should trade the vehicle in. the manufacturer was not notified. the failure mileage was 138,000....mw | |||
| 08/14/2008 | 61000 | 1 | |
| Motor mounts on 2004 chrysler pacifica defective after 61000 miles caused engine to shift and loosen transmission cable/wire disabling vehicle. *tr | |||
| 07/21/2009 | 107692 | 1 | |
| We were told last week that the motor mounts on our 2004 chrysler pacifica were gone. not broken.... gone. i had noticed some front end shaking when i hit the brakes at a high rate of speed. i also noticed that the engine was loud when i would hit the accelerator from a stop. our mechanic discovered that the motor mounts were missing and causing the issues. every time i hit the gas, the engine jumps up a couple of inches. my mechanic called around and was unable to get his hands on any motor mounts at this time. he was told that they are on backorder at this time. i have been doing some research and have found that this is a common problem with pacificas. i have found a site, www.topix.com, has a forum open to list the issues with these cars. over the last couple of years, many people have stated that this part is on back order and can't be found anywhere. one person also said that chrysler is not making the part any more. i find this to be poor business on chrysler's part. i try to buy american, but i have to be honest.... my confidence is failing here. i feel chrysler should do the 'right thing' and make good to all the pacifica owners who are having this same issue. at the very least, make the part!!!!!! *tr | |||
| 01/01/1901 | 1 | ||
| 2004 chrysler pacifica has a problem with the motor mounts. consumer states the mounts have been on back order since dec. 2008. *nj the consumer stated a noise was heard when gong over bumps in the road. the anti-lock wheel sensor was bad, the tire light illuminated, the lower control arms and front sway bar were replaced. the motor mounts were leaking oil. the instrument cluster was not working and the egr valve was replaced. *jb | |||
| 12/28/2008 | 71000 | 1 | |
| Tl*the contact owns a 2004 chrysler pacifica. the contact has been taking his vehicle to the dealer for an oil change and service ever since it was purchased. the dealer stated that the frame of his vehicle was rusted through and failed. the vehicle was unable to be driven and the contact must pay for the repair costs. the dealer never warned him of any failures. the manufacturer stated that they could not assist. the vehicle is still at the dealer awaiting repair. the failure mileage was 71,000. updated 02/06/09 *bf the vehicle pulled to the left. the dealer performed an alignment and replaced the tie rod ends. updated 02/06/09. *jb | |||
| 05/20/2008 | 46067 | 1 | |
| Vehicle was making a clunking noise at acceleration, vehicle was also making noises that sounded like the shocks needed to be replaced. dealership told me that the both lower control arms were broken and needed to be replaced along with the front and rear motor mounts. after this was done 2 days later vehicle check engine light came on dealership has told me that the emission pump and solenoid has failed - the emission pump was just replaced in november 2007. from reviewing the website it looks like chrylser needs to take responsibility for service. i have asked them for all of my parts that they are removing from my vehicle since i no longer trust the dealership and will be looking for an outside mechanic to service my car. mg *tr | |||
| 08/10/2007 | 60000 | 2 | 03/13/2006 |
| In august of 2007 i noticed a clucking noise in the front of my vehicle when ever i was on uneven roads or a bumpy service. i thought my shocks needed to be replaced so we did that but the noise is continuing to get worse, i took it to a mechanic in october he replaced the bushings which didn't seem to solve the problem, he doesn't know what the problem is, i have spent over a couple of thousand dollars on problems with this vehicle already and i am getting a little worried about driving it down the road it sounds so bad i think a front tire or something worse might break and i will have an accident injuring myself or someone else in the process, this needs to be reviewed by chrysler for the 2004 pacifica, i know this the first year for this vehicle but the recalls to fix stuff are few and far between if they even bother, it just seems like chrysler could care less. you can't even by a hanes or any kind of manual for this vehicle yet which is stupid let alone by parts from anyone for it. *tr | |||
| 01/21/2005 | 10418 | 06/15/2004 | |
| Rear grinds and smokes. heavy vibration through the steering wheel that is so bad that it is difficult to hold the steering wheel. *nm | |||
| SUSPENSION - FRONT | |||
| 04/19/2011 | 78000 | ||
| Tl* the contact owns a 2004 chrysler pacifica. the contact stated that while driving, he would hear abnormally loud noises when attempting a turn. the vehicle was inspected by an independent mechanic and they advised him that he needed to replace the entire front suspension. the vehicle was repaired for the front suspension. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 78,000. the vin was unavailable. | |||
| 04/19/2011 | 78000 | ||
| Tl-the contact owns a 2004 chrysler pacifica. the contact stated that while driving he would hear clunks and loud noises when making turns. the vehicle was inspected by a independent mechanic and they advised him that he needed to replace the entire front suspension. the vehicle was repaired for the front suspension. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 78,000. the vin was unavailable. tb | |||
| 10/01/2008 | 67000 | 1 | |
| Took the `04 pacifica to dealership for clunking noise on drivers side front. diagn. was for two hydraulic motor mounts $600. now tells me the clunk is still there and needs upper and lower control arms replaced $800. i am disgruntled that first and foremost this is costing me so much to repair, but secondly the manufacturer has been aware of these defects for quite some time. many complaints at http://townhall-talk.edmunds.com/direct/view/.f0ec024/186 discuss this very same issue. it appears that chrysler has been aware of this defect since the first year of production, but has not offered up any recall. this is a major mechanical failure waiting to happen and all of these vehicles need to be recalled and repaired before major accidents occur. these vehicles are predominantly being driven by families and there needs to be a remedy before any critical failure of parts needlessly takes any lives. i implore you to act on this complaint. *tr | |||
| 11/21/2004 | 6000 | 3 | 03/15/2004 |
| Tl*the contact owns a 2004 chrysler pacifica. while driving 20 mph, the vehicle began to shake and made a thumping sound. the vehicle also tends to pull to the right. the vehicle was diagnosed by the dealer, but the failure continues. the current mileage was 51,200 and failure mileage was 6,000. updated 6/16/08 *cn the left rear seatbelt would not retract, the outer tie rod ends, the blower motor and resistor were replaced because the vehicle didn't have any heat, the battery was stalling. the heated seat were not working. updated 06/16/08*jb | |||
| 03/03/2008 | 48000 | 1 | 10/05/2003 |
| Oil pan plug became stripped very easily resulting in need for oil pan replacement. mechanics reported oil pan unusually thin where plug screws in resulting in easy strip. to emphasize this must be a frequent occurrence, i was informed that my car is now on a waiting list of at least a month before one would be available. i was further notified that 156 are back ordered and 96 additional are in the pipeline for this particular pan for this engine. if i had the other engine available for this car, there would be immediate replacement. i was further warned that the car is dangerous to drive now because the plug could fall out at any time with a resultant fire and/or seizing up of the engine from rapid drainage of oil. *tr the consumer also heard front end noises. the consumer was informed the right side lever bushing was defective. updated 05/28/08 | |||
| 1000 | 3 | ||
| When turning at low speeds there was grinding noise in the front end. the cause of the noise had not yet been determined although the dealership serviced the vehicle 3 times. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM | |||
| 10/01/2006 | 1 | 08/30/2006 | |
| I am only the second owner my 2004 pacifica for three months and have never owned a vehicle with this many problems. i only drove it two weeks when i started hearing a terrible rattling noise around the front right tire. i had my local chrysler dealership look at the car. they said i need to replace the rotors and sway links. we replaced those however the problems was not fixed. i took it back at which now it's pouring oil out from under it. they attempted to fix it however they do not. i took it back a third time they finally fixed the oil leak but the rattling and popping in the front suspension is still there. i have since taken it to an independent mechanic who assisted that the top and bottom motor mounts were completely broken. i replaced those and they seem to think the popping is possibly the control arm or bushings. only two days ago the air pressure sensor in the left front wheel broke and i have an engine light on. the engine light reader stated the car had an emission system leak. i can not believe a car this new could have all these problems. i am very unsatisfied with this automobile. i am in shock. chrysler should make this right. *jb | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | |||
| 03/11/2005 | 2682 | 19 | 08/31/2003 |
| After having my pacifica for 1.5 years and experiencing 19 problems (54 days in the shop!); 2-3 of which are recurring (i.e. the engine light coming on), even the service department at my dealership stated that they would stand behind my efforts to get a vehicle replacement! we are completely happy with the dealership's service as they have stood behind this lemon better than the manufacturer appears to be able to. after talking with the chrysler representative, mr. craig kishner, i was informed that the best chrysler could do was to refund my extended warranty price. i pushed back and my boyfriend also called to announce our dismay at the manner in which we are being treated after being tremendously patient for 1.5 years to see if this lemon could be repaired to a reasonable level of usability. mr kishner then came back with the answer that chrysler would only step up for the previously laughable answer. we had hoped for a laudable answer. i find it difficult to believe that a manufacturer, with the questionable track record of chrysler, would want to create more adverse publicity than they already have chalked up over the course of their existence. nonetheless, we will pursue this through the courts and undoubtedly tell all of our friends and business colleauges of this horrific experience. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 03/04/2006 | 67900 | 2 | |
| Dt*: the contact stated the rear control arm fractured. it was driven on the faulty control arm to an independent repair shop. the vehicle was inspected by the mechanic and repaired. it was taken for state inspection and failed due the inner tie rods needing replaced. the vehicle was taken to the dealer for inspection or repairs. | |||
| SUSPENSION - FRONT - MACPHERSON STRUT | |||
| 10/01/2006 | 1 | 08/30/2006 | |
| I am only the second owner my 2004 pacifica for three months and have never owned a vehicle with this many problems. i only drove it two weeks when i started hearing a terrible rattling noise around the front right tire. i had my local chrysler dealership look at the car. they said i need to replace the rotors and sway links. we replaced those however the problems was not fixed. i took it back at which now it's pouring oil out from under it. they attempted to fix it however they do not. i took it back a third time they finally fixed the oil leak but the rattling and popping in the front suspension is still there. i have since taken it to an independent mechanic who assisted that the top and bottom motor mounts were completely broken. i replaced those and they seem to think the popping is possibly the control arm or bushings. only two days ago the air pressure sensor in the left front wheel broke and i have an engine light on. the engine light reader stated the car had an emission system leak. i can not believe a car this new could have all these problems. i am very unsatisfied with this automobile. i am in shock. chrysler should make this right. *jb | |||
| SUSPENSION - FRONT - STABILIZER BAR | |||
| 11/01/2007 | 1 | 04/19/2004 | |
| We noticed a klunking when letting up off the gas petal while going down the road, and upon take off from a stop, it seems to roar. i'm speaking of a 2004 chrysler pacifica. we took it to a dealership, as we had thought, it was a brokrn rear motor mount, and they tell me my swag bar is loose. isn't there something that can be done? it seems to be a problem in alot of these cars! *cn | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 02/03/2005 | 2 | 02/03/2005 | |
| 2004 chrysler pacifica developed problems with the transmission and the wheel bearings. *mr the consumer experienced problem upon the arrival at home on the first day of purchase. there were clunking sounds when in drive, reverse, shift or reverse to drive, a whine when decelerating at 30-40 mph, excess backlash in the differential. the service dealer notes stated that there was incorrect gear lash and bearing preload upon original assembly from the factory. the dealer fixed the wheel bearing and stated that the transmission was normal. the consumer requested a refund. *sc | |||
| SUSPENSION - REAR - AXLE - SPINDLE | |||
| 07/03/2007 | 47000 | 3 | 05/03/2004 |
| Tl*the contact owns a 2004 chrysler pacifica. the contact stated that the vehicle has experienced several failures since the date it was purchased. the weather stripping came off and was taken to the dealer twice for repair. the locks on the driver side fail to indicate when the doors are locked. two weeks ago, while driving 30 mph, the contact applied the brakes and the vehicle began to shake violently. additionally, the steering wheel felt as if it would detach. when the vehicle came to a stop, the contact discovered that the rear tires appeared loose and the rear axle failed. the dealer was notified and the vehicle was towed to the repair shop. the weather was sunny at the time of failure. the vin and engine size were unknown. the current and failure mileages were 47,000. | |||