Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | |||||
| 01011901 | 10021132 | Front end noise may be heard. pre-delivery shift quality, tire pressure sensor diagnostic tool information, and glass replacement. *kb | 03/13/2007 | ||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 01/03/2011 | |||
| Headlamps - the headlamps had to be replaced due to light beams not coming through the clear plastic cover. the cover became cloudy and visibility was limited which caused safety concerns. the chrysler dealership tried to clean but was not successful. tire sensors - a year ago, we had an issue with the message center not responding to the tires. the chrysler dealership installed 1 tire sensor and several months later a new message center panel had to be replaced. a year later, we are replacing the other three sensors. we are told by the chrysler dealership that the batteries only last several years. they claim that these sensors are goverment regulated. why are we putting parts into american made cars that have to be replaced every several years that cost $100 for each sensor plus labor. either chrysler needs to produce a better sensor that lasts longer or the government should provide rebates since this is regulatory. these car issues should be considered a safety issue and reviewed for potential liabilities that can cause harm to the driver. | |||
| 11/01/2010 | 75000 | ||
| Tl* the contact owns a 2004 chrysler pacifica. the contact stated the windshield defroster failed and it was blowing inside the vehicle. the vehicle was taken to a local mechanic who performed a diagnostic test. the failure was located within the heater computer. a local garage reprogrammed the heater computer several times, but the failure was not corrected. the windshield defroster continued to malfunction through the vents inside the vehicle. the manufacturer stated that they were not aware of the failure. the vehicle was not repaired. the vin information was not available. the failure mileage was 75,000 and the current mileage was 89,000. | |||
| 11/01/2010 | 75000 | ||
| Tl- the contact owns a 2004 chrysler pacifica. the contact stated the windshield defroster failed and it was blowing inside the vehicle. the vehicle was taken to a local mechanic who performed a diagnostic test. the failure was located within the heater computer. a local garage reprogrammed the heater computer several times, but the failure was not corrected. the windshield defroster continued to malfunction through the vents inside the vehicle. the manufacturer stated that they were not aware of the failure. the vehicle was not repaired. the vin information was not available. the failure mileage was 75,000 and the current mileage was 89,000. rvk | |||
| 12/31/2005 | 70000 | 2 | 12/11/2002 |
| First of all we purchased our 2004 chrysler pacificia a little over two years ago and after about 2 weeks i noticed a visibility issue. at first i thought it was simply new car adjustment issues. however, this issue on visibility never went away. the first incident occurred backing up in my bank parking lot...bam! where did that pole come from? cost $850. my deductible $500. the second occurrence happened in my driveway. again backing up. this time the coast was clear before i got into the car. next thing i heard [as i was looking back was a crunch. between $5 and $8k damage to the other vehicle. oh i wasn't going any more than 5 mph! thing is even after the accident i still didn't see the car when i looked back to see what the ?xo$@ happened! i have been a excellent driver up until the purchase of this vehicle? knowing that this has been an issue, visibility, i've remained cautious with this vehicle. oops forgot my damages were$1950. non-the-less, today i have the privilege of paying higher insurance premiums. don't get me started with on the road issues. my question is simple yet serious to consider. should we have to drive in fear of wondering if today will be yet another accident/incident before chrysler will do something about the pac.? in fact maybe it will take a needless fatality before someone will become attentive. as a consumer i have only so many resources to exhaust. after that and because of the political battle one would encounter i am left with only the option to add my complaint to this list. *jb | |||
| 09/18/2005 | 6 | 08/10/2004 | |
| Visibility we have had 6 parking lot collisions since acquiring our car in 2003. the visibility when maneuvering is terrible. we have parked in the same parking lot for 24 years in a variety of cars and suv's and have never had a collision. in this car, we have had collisions resulting from poor visibility when pulling in to park, but more so when backing up. the blind spots are significant and dangerous. so far, only other cars have been damaged but our concern is for pedestrians or children that may be behind us yet remain unseen when attempting to back up. the dealer says they have had numerous complaints but there is nothing to do. they did offer to sell us a parking assist sensor system but that's all. the cust satisfaction representative at chrysler said he had not had any complaints like this. he also said he could not view any other reps info- he was just one person in a huge company. when i asked for his supervisor, he said supervisors don't take calls. this car has serious design flaws and chrysler will not correct them. we are concerned about the safety of ourselves and others. we can't wait for our lease to expire in oct 2006, until then we are very worried about using this car. i can't ever envision purchasing another chrysler product after this lack of commitment to vehicle safety. *jb | |||
| 02/03/2005 | 22200 | 1 | 10/13/2003 |
| I own a 2004 chrysler pacifica. my complaint deals with the total lack of visibility when one is backing up. specifically, since the rear window is so heavily tinted you cannot see any illumination thrown out by the inadequate back-up lights. if the area around the car is poorly lit, one cannot see anything or body behind you. this is very dangerous. i have been driving for 45 years and have a very good driving record. this is the most dangerous vehicle i have ever driven!! i will not drive it in the evening anymore due to the total lack of confidence in the vehicle. instead, i drive my wife's honda cr-v. on february 7, 2005 i called chrysler customer service. the rep said that i could peel off the tinted cellophane strip from the rear window. this is ludicrous. the tint on the glass is an integral part of the pane. he was absolutely useless. on february 8, 2005 i complained to my dealer. he would not replace the rear window but would sell me a back-up sensor system for their cost of $417.00. the problem is not solved. this is a problem of safety. all i want is a way of using my car 24/7 without fear of striking somebody or an object, through no fault of my own. i do not feel it is appropriate for me to pay for this service. i am trying to save lives. please feel free to contact me, sincerely, joel f. garfield | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 12/21/2007 | 35000 | ||
| Tl*the contact owns a 2004 chrysler pacifica. the contact activated the defrost system; however, the front and rear windshield, side and rear windows were completely covered with ice. the defroster/defogger system failed to de-ice the accumulation on the windows. in addition, the defroster failed to clear off the fog and frost from the windows surface. the vehicle was taken to an authorized dealer for inspection. the technician stated that the defroster was functioning properly. the vehicle has not been repaired for the malfunction. the vin was unavailable. the failure mileage was 35,000. the current mileage was 77,000. | |||
| 12/20/2008 | 174000 | 1 | |
| 2004 chrysler pacifica. no accidents ever. 74k miles. defrost and foot heater both quit working at the same time. no one has any idea how to fix the problem. my windshield ices up and i can't see to drive. *tr | |||
| 12/15/2004 | 1 | 10/17/2004 | |
| There has been no accident for me but i am sure if you search you can find this problem. the windshield wipers freezes up when the weather is very cold and wet. the defroster does nothing to help keep the wipers in good working order. *jb | |||
| 08/07/2004 | 1925 | 1 | 05/31/2004 |
| 1) driving on open stretch of freeway at night; had just started rear window defroster, ) entire rear window exploded. 3) undetermined - dealer has yet to address. *ak | |||
| 12/14/2003 | 2200 | 1 | 10/14/2003 |
| Windshield wipers freeze in light to heavy snow. defroster pattern not low enough or wide enough. windshield has ice form on it when the wipers clear the defrosted part of windshield. ice then forms on wipers and fails to clear windshield. car has to be stopped and manually cleared of ice and snow. *ak | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||
| 07/05/2007 | 40539 | 1 | |
| 07/05/07 customer reported blower motor noisy, chrysler checked and found blower motor noisy and replaced the blower motor. cost to customer $179.00. on 08/11/10 blower motor noisy on high speeds, chrysler removed and replaced the blower motor. cost to customer $256.00. on 07/05/12 customer experiencing same problem with noisy blower motor. will need to take vehicle to dealer to have blower motor replaced again. *tr | |||
| 11/21/2004 | 6000 | 3 | 03/15/2004 |
| Tl*the contact owns a 2004 chrysler pacifica. while driving 20 mph, the vehicle began to shake and made a thumping sound. the vehicle also tends to pull to the right. the vehicle was diagnosed by the dealer, but the failure continues. the current mileage was 51,200 and failure mileage was 6,000. updated 6/16/08 *cn the left rear seatbelt would not retract, the outer tie rod ends, the blower motor and resistor were replaced because the vehicle didn't have any heat, the battery was stalling. the heated seat were not working. updated 06/16/08*jb | |||
| 12/14/2003 | 2200 | 1 | 10/14/2003 |
| Windshield wipers freeze in light to heavy snow. defroster pattern not low enough or wide enough. windshield has ice form on it when the wipers clear the defrosted part of windshield. ice then forms on wipers and fails to clear windshield. car has to be stopped and manually cleared of ice and snow. *ak | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 05/30/2004 | 1 | ||
| Rear window is positioned so high that i cannot see cars or objects that are directly behind me. there is no way to adjust my rear-view mirror to rectify this situation. it is the design of the car, and it is dangerous.*ak | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 11/09/2007 | 37750 | 2 | 04/14/2003 |
| Today is the second time my power window broke. 3 months ago the driver side rear window fell out of the track and it cost $275 to repair. glass was ok. today when i put the drivers window down the window shattered as it dropped down inside. i have owned chrysler products since 1952 and never had this problem. *tr | |||
| 09/18/2006 | 34000 | 3 | 09/20/2004 |
| 1-my 2004 pacifica will not start at times. sometimes 2 weeks can go by without incident, then the car will not start until i hold my foot on the gas. the dealer claims that unless it happens while at their shop, they cannot do anything. 2- the drivers side mirror will change position and make a sound like gears trying to engage but cannot. again, the dealer could not find a problem although it happens each time i use it. 3- i complained about the transmission being sluggish from a parked position until it passes first gear. they told me they could not find a problem. they told me i could pick up the car. i asked them to drive it. they now found the problem and claim the motor mount was broken. they said it happened because of a fender bender i was in. the fender bender occurred two months after purchasing the car and i have been driving it two years since that event without a problem. 4- my headliner keeps sagging where the headliner meets the moonroof. they have fixed it now three times. they said the manual tells them to use sticky velcro tape. i keeps happening. *jb | |||
| 11/16/2003 | 900 | 1 | 10/30/2003 |
| When rear windows are rolled down, with front windows rolled up, there is an air pressure harmonic generated that shakes the interior of the car that is very painful (ears). the effect is that it sounds like a helicopter is in the car with you. this harmonic is also generated slightly by the sunroof being opened and the windows rolled up. the sunroof harmonic will cease if you place a hand or arm in the air stream. these issues are not dependent on the interior layout of the vehicle (seats up or down, or seat position). *la | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 06/01/2004 | 20 | ||
| Consumer stated the sideview mirrors are very small. this causes him to cut other drivers off on the road. contacted the dealer. however, the problem still exists. *ak | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 09/18/2006 | 34000 | 3 | 09/18/2004 |
| My 2004 pacifica will not start at times. sometimes 2 weeks can go by without incident, but then the car will not start until i hold my foot on the gas. the dealer claims that unless it happens while at their shop, they cannot do anything. also, the drivers side memory mirror will change position and make a sound like gears trying to engage but cannot. again, the dealer could not find a problem although it happens each time i use it. i complained about the transmission being sluggish from a parked position, they told me they could not find a problem. i asked them to drive it. they claim the motor mount was broken. they said it happened because of a fender bender i was in. the fender bender occurred two months after purchasing the car and i have been driving it two years since that event without problem. my headliner keeps sagging where the headliner meets the moonroof. they have fixed it now three times each time using sticky tape. it doesn't work. *jb | |||
| 08/14/2004 | 1 | 08/07/2004 | |
| Left and right exterior mirrors do not return to memory position. *jb | |||
| 07/04/2004 | 12000 | 99 | |
| Automatic memoryy settings for outside mirrors do not return to their set positions. i have had this issue to 2 dealers. neither could find the cause.*ak | |||
| 07/16/2003 | 1000 | 1 | 06/16/2003 |
| Power mirrors not holding memory. have had car in 4 times since 7/16/04 and as of today they have had my car since 8/14/03 (2 weeks). they have replaced mirrors 3 times and now do not know how to fix problem. *ak | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 01/16/2006 | 28000 | 1 | 07/19/2005 |
| Dt*: the consumer stated the sun roof drain lines froze. when the drain lines defrosted the condensation leaked into the passenger side electrical system, causing the electrical passenger seat to malfunction. the manufacturer has been contacted and the vehicle is at the dealership at the present time. *jb | |||
| 04/04/2004 | 1024 | 1 | 02/28/2004 |
| Traveling east on i80 in rockaway township, nj approximate mile marker 37. heard a loud bang, moon roof shattered and as shade was open, broken moon roof glass fell into passenger compartment. pulled off highway to shoulder and the remaining glass around perimeter of moon roof looked as if it exploded upward. there were broken glass pieces found along the tracks of the vehicles roof rack. the weather and highway was clear and dry, temperature in the 40's. there was no apparent object that struck the vehicle.*ak | |||
| 11/16/2003 | 900 | 1 | 10/30/2003 |
| When rear windows are rolled down, with front windows rolled up, there is an air pressure harmonic generated that shakes the interior of the car that is very painful (ears). the effect is that it sounds like a helicopter is in the car with you. this harmonic is also generated slightly by the sunroof being opened and the windows rolled up. the sunroof harmonic will cease if you place a hand or arm in the air stream. these issues are not dependent on the interior layout of the vehicle (seats up or down, or seat position). *la | |||
| 08/08/2003 | 1 | ||
| Sunroof on 2004 chrysler exploded. there was no external cause. the glass exploded outward. car was only 4 weeks old. dealer did replace is as under warranty.*ak while driving down the highway, consumer heard a loud bang and then saw glass flying from the outside of the vehicle. the sunshade was closed and no glass from the sun rood glass panel flew into the interior of the vehicle. upon inspection it appeared that someone kicked the glass panel from the inside of the vehicle. just the glass flew out and not the glass panel frame. 90% of the glass was gone. the consumer stated that he did not use the sunroof that day nor did he use it much since the purchase of the vehicle. the weather was warm when it happened at 108 degrees. will fax copiy of the work order. the repair was fixed under warrante. consumer stated that he did not have dealer repair order. cw | |||
| VISIBILITY - WINDSHIELD | |||
| 02/15/2005 | 2 | 10/13/2004 | |
| Dt: the consumer stated that the 2004 chrysler pacifica has a visibility problem on the windshield. the structure is so thick that the consumer has a problem seeing on either side of the windshield. the consumer states that has had two crashes because he could not see through the windshield. the consumer says that when making a turn vision is being blocked by the post between the win shield and the side window. also, the consumer insists that vision is blocked by the side view mirrors on the car. the consumer has taken the car back to the dealership. the consumer wants to trade the car in because he can not see very well. the dealer does not want to do any trading on the vehicle. the consumer has written to chrysler so that they would reimburse the consumer for expenses on his insurance, and to take the car back. chrysler has not responded to the letter. there were no injuries. a police report was taken on the second accident.*ak updated (11/04/05) *sc | |||
| 12/14/2003 | 2200 | 1 | 10/14/2003 |
| Windshield wipers freeze in light to heavy snow. defroster pattern not low enough or wide enough. windshield has ice form on it when the wipers clear the defrosted part of windshield. ice then forms on wipers and fails to clear windshield. car has to be stopped and manually cleared of ice and snow. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 12/15/2004 | 1 | 10/17/2004 | |
| There has been no accident for me but i am sure if you search you can find this problem. the windshield wipers freezes up when the weather is very cold and wet. the defroster does nothing to help keep the wipers in good working order. *jb | |||
| 12/14/2003 | 2200 | 1 | 10/14/2003 |
| Windshield wipers freeze in light to heavy snow. defroster pattern not low enough or wide enough. windshield has ice form on it when the wipers clear the defrosted part of windshield. ice then forms on wipers and fails to clear windshield. car has to be stopped and manually cleared of ice and snow. *ak | |||
| VISIBILITY/WIPER | |||
| 10/02/2012 | 130000 | 1 | |
| The windshield wipers and electrical systems failed during a mild rain. we got the vehicle to a chrysler dealer and contracted for them to put it on the lift. we've learned that the main wiring harnesses on many 2004 pacificas - such as ours - have collected water for years due to their design on the 2004 pacifica, and have completely corroded. this substantially compromised our safety, as we exited the road having lost windshield wipers, all electrical, etc., we attempted to use the horn which also was no longer working. *tr | |||
| 10/02/2012 | 130000 | ||
| The windshield wipers and electrical systems failed during a mild rain. we got the vehicle to a chrysler dealer and contracted for them to put it on the lift. we've learned that the main wiring harnesses on many 2004 pacificas - such as ours - have collected water for years due to their design on the 2004 pacifica, and have completely corroded. this substantially compromised our safety, as we exited the road having lost windshield wipers, all electrical, etc., we attempted to use the horn which also was no longer working. | |||