Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 0200404 | 06/15/2004 | 10008424 | Suspension/towing/lifting damage. *tt | 07/30/2004 | |
| SUSPENSION - FRONT | |||||
| 13-001-12 | 03/16/2012 | 10044109 | Chrysler: the customer may experience a vehicle vibration and/or shake. this bulletin involves inspecting the engine cradle for perforation and if necessary replace. *js | 05/14/2012 | |
| 0200704 | 10/18/2004 | 10010533 | Low speed rattle/clunk sound from front suspension. *eh | 11/30/2004 | |
| SUSPENSION - FRONT - MACPHERSON STRUT | |||||
| 0200405 | 05/27/2005 | 10016751 | Creaking/squawking sound from front strut area. *tt | 10/04/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 03/14/2013 | 96771 | ||
| A week ago i smelled an awful burning smell coming from my 2005 chrysler pacifica. i took it to the mechanic for investigation and repairs needed. the car needed an alternator, water pump and serpentine belt. while they were fixing this problem i told them to investigate the rattling noise coming from the frontend. they found that the engine cradle was rusting away. the garage suggested that i contact chrysler as this is a known problem with pacificas but it has not been recalled. i did my research and found that there are extended warranties being offered for this issue. i called chrysler directly and they told me because i was the second owner of the vehicle and they didn't know how the vehicle was treated and because of the mileage, they would not assist me in any way. keep in mind i am a student and now have a car that is unsafe and chrysler could care less!! the fight does not end here. please contact me if you are having the same problem and what your outcome has been. | |||
| 06/01/2012 | 93000 | ||
| Tl* the contact owns a 2005 chrysler pacifica. the contact stated that while driving at various speeds and going over a bump, she heard a loud noise in the front end. the vehicle was taken to a dealer. after diagnosis, the contact was advised that the front driver and passenger side struts were weak and needed to be replaced. the vehicle was repaired for the front struts. immediately after having the repairs done, the failure recurred. the manufacturer was not contacted. the failure mileage was approximately 93,000. the current mileage was approximately 95,000. the vin was unavailable. | |||
| 06/01/2012 | 93000 | ||
| Tl-the contact owns a 2005 chrysler pacifica. the contact stated that while driving at various speeds and going over a bump, she heard a loud noise in the front end. the vehicle was taken to a dealer. after diagnosis, the contact was advised that the front driver and passenger side struts were weak and needed to be replaced. the vehicle was repaired for the front struts. immediately after having the repairs done, the failure recurred. the manufacturer was not contacted. the failure mileage was approximately 93,000. the current mileage was approximately 95,000. the vin was unavailable. mah | |||
| 06/01/2012 | 93000 | ||
| Tl-the contact owns a 2005 chrysler pacifica. the contact stated that while driving at various speeds and going over a bump she would hear a loud noise in the front end. the vehicle was taken to a dealer. after diagnosis they advised her that the front driver and passenger side struts were weak and needed to be replaced. the vehicle was repaired for the front struts. immediately after having the repairs done the failure persisted. the manufacturer was not contacted. the failure mileage was approximately 93,000. the current mileage was approximately 95,000. the vin was unavailable. tb | |||
| 01/11/2013 | 248000 | ||
| Tl-the contact owns a 2005 chrysler pacifica. the contact stated that the vehicle was taken to a mechanic for routine maintenance where they advised that the engine cradle was completely rusted and would have to be replaced. the manufacturer was not notified. the vehicle was not repaired. the failure mileage was 248,000. kmj | |||
| 01/11/2013 | 248000 | ||
| Tl-the contact owns a 2005 chrysler pacifica. the contact stated the engine frame cradle was rusted. the vehicle was taken to a mechanic shop for a routine maintenance and after inspection of the vehicle they notice the engine frame was completely rusted. the engine frame cradle would have to be replaced. the dealer was not notified. the manufacturer was not notified. the vehicle was not repaired. the failure mileage was 248,000. mw | |||
| 12/28/2012 | 113000 | 1 | |
| Working on the car notice the subframe is rusted thru on ths passenger side. there are many issue logged in on the internet with this particular defect. it is my understanding there is a recall for certain vins. my vehicle was built on aug 20, 2004. after contacting chrysler they say the car is covered under a extended warranty. my problem is if i hadn't looked under the car this issue may have led to a catastrophic failure. *tr | |||
| 12/28/2012 | 113000 | ||
| Working on the car notice the subframe is rusted thru on ths passenger side. there are many issue logged in on the internet with this particualer defect. it is my understanding there is a recall for certain vins. my vehicle was built on aug 20, 2004. after contacting chrylser they say the car is covered under a extended warranty. my poroblem is if i hadn't looked under the car this issue may have led to a catastrophic failure | |||
| 12/19/2012 | 127000 | 1 | |
| I took my car into a garage in waterford,ct for suspension problems. on raising it, he found that the sub-frame is rotting badly due to rust. there are several holes in the frame and he told me it was dangerous to drive. i contacted dodge and they have opened a case - 22909122 they asked me to take it into a chrysler dealership which i am doing tomorrow. they will pass on an inspection report. *tr | |||
| 12/19/2012 | 127000 | ||
| I took my car into a garage in waterford,ct for suspension problems. on raising it, he found that the sub-frame is rotting badly due to rust. there are several holes in the frame and he told me it was dangerous to drive. i contacted dodge and they have opened a case - 22909122 they asked me to take it into a chrysler dealership which i am doing tomorrow. they will pass on an inspection report. | |||
| 11/13/2012 | 81000 | 1 | |
| Took 2005 pacifica to our mechanic to check a noise in the front suspension components and was informed that the frame cross-member was severely perforated by rust and that the vehicle was unsafe to drive due to flexing. this cross member supports the engine, transmission and front suspension components. on-line research shows a number of similar complaints for the 2004 and 2005 model years. mechanic called a local chrysler dealer and was told that a recall (#13-001-12) was issued by chrysler but that our vehicle did not fall within the specified date range. took photos of the damage and are awaiting repair estimates. will contact the manufacturer however others report that the manufacturer has refused to fix this failure occurring in vehicles beyond the recall dates. *tr | |||
| 11/13/2012 | 81000 | ||
| Took 2005 pacifica to our mechanic to check a noise in the front suspension components and was informed that the frame cross-member was severely perforated by rust and that the vehicle was unsafe to drive due to flexing. this cross member supports the engine, transmission and front suspension components. on-line research shows a number of similar complaints for the 2004 and 2005 model years. mechanic called a local chrysler dealer and was told that a recall (#13-001-12) was issued by chrysler but that our vehicle did not fall within the specified date range. took photos of the damage and are awaiting repair estimates. will contact the manufacturer however others report that the manufacturer has refused to fix this failure occurring in vehicles beyond the recall dates. | |||
| 11/06/2010 | 150000 | ||
| Tl-the contact owns a 2005 chrysler pacifica. the contact stated the vehicle was taken for a routine inspection when he was informed that the front sub frame had become rusted and corroded. the dealer was notified who advised that there were no recalls for the vehicle or the failure and offered no further assistance. the manufacturer was notified who confirmed that there were no recalls and offered no assistance. the vehicle was not repaired. the failure mileage was 150,000. kmj | |||
| 11/06/2010 | 150000 | ||
| Tl-the contact owns a 2005 chrysler pacifica. the contact stated the vehicle was taken in for a routine inspection and was informed the front sub frame was rusted and corroded. the dealer was notified who stated there was no recall and offered no assistance. the manufacturer was notified who stated there was no recall and offered no assistance. the vehicle was not repaired. the failure mileage was 150,000. mw | |||
| 08/24/2012 | 116000 | 1 | |
| My very well kept 2005 pacifica failed inspection at my local mechanic due to a completely rotted cross member frame. substantial rotting in multiple spots. many holes. took car to chrysler dealer and they inspected car and told me they had never seen a worse frame. quoted me in writing, $5779.98 to repair!!! opened a case with chrysler to find out if they would do anything for me. yea right. they even went as far as to say the dealer said they only gave me a parts list, not a quote. liars! said it was normal wear and tear in new york. cars built from 2/23/04-3/31/04 were given an extension to 150,000 miles warranty for such problem. chrysler knows about this problem and are not taking responsibility for it. needs to be a recall! i am going to repair with used cross member for 1500.00 and i'm selling it afterwards. do not want any part of chrysler again! *tr | |||
| 08/24/2012 | 116000 | ||
| My very well kept 2005 pacifica failed inspection at my local mechanic due to a completely rotted cross member frame. substantial rotting in multiple spots. many holes. took car to chrysler dealer and they inspected car and told me they had never seen a worse frame. quoted me in writing, $5779.98 to repair!!! opened a case with chrysler to find out if they would do anything for me. yea right. they even went as far as to say the dealer said they only gave me a parts list, not a quote. liars! said it was normal wear and tear in new york. cars built from 2/23/04-3/31/04 were given an extension to 150,000 miles warranty for such problem. chrysler knows about this problem and are not taking responsibility for it. needs to be a recall! i am going to repair with used cross member for 1500.00 and i'm selling it afterwards. do not want any part of chrysler again! | |||
| 02/01/2012 | 150000 | ||
| Tl- the contact owns a 2005 chrysler pacifica. the contact stated that the fuel gauge malfunctioned, causing the vehicle to stall. the contact stated that there was fuel in the vehicle however, the fuel tank displayed a reading of empty and caused the vehicle to stall. the contact also stated that when she tried to fill the fuel tank, fuel would spew back out as if the tank was full. the contact also stated that the rack and pinion had to be replaced three times. the vehicle had not been repaired. the failure mileage was 150,000 and current mileage was 160,000. kmj | |||
| 02/01/2012 | 150000 | ||
| Tl- the contact owns a 2005 chrysler pacifica. the contact stated that while driving the fuel gauge malfunctioned causing the vehicle to stall. the contact had fuel put into the vehicle but although showing empty and stalling the vehicle actually had fuel. the contact also stated that when she tried to fill the tank fuel sprays back out as if the vehicle is full even when it was not. the contact also stated that the rack and pinion had to be replaced three times. the vehicle had not been repaired. the failure mileage 150,000 and current mileage was 160,000. dt | |||
| 04/20/2012 | |||
| Sub frame rusted out, declared unsafe to drive. | |||
| 12/01/2011 | 102000 | ||
| A letter was sent to some 2004-2005 chrysler pacifica owners that the front engine cradle and suspension mount frame warranty was being extended to 15 years or 150,000 miles to owners in states that use road salt because off corrosion problems. they go on to carelessly explain that if your are not experiencing vibration and shaking you need to do nothing-- by the time its that bad its almost to late! mine was not shaking but i had my pacifica inspected any way and found rust holes in front frame, one was the size of my fist and on the other side may be three or four fingers wide. i stopped driving the vehicle immediately and called the phone # listed on the notification letter twice, both times they denied a problem because it was not listed as a recall on their web site and besides my vehicle did not fall into the vin block ?? there are cases listed on the internet where state dmv inspection stations have failed these vehicles because they were unsafe to drive because of frame corrosion. i am having the engine cradle replaced at my expense. how can a manufacturer have such a flippant attitude about a known serious safety issue? does this fall under a hidden warranty or recall. | |||
| 01/01/2007 | 51289 | ||
| Tl- the contact owns a 2005 chrysler pacifica. the contact stated that the rear suspension would leak at any time. the dealer repaired the rear output half shaft lange and right rear axle numerous times, but the failure recurred. the manufacturer was notified and assisted with the repair costs to the vehicle. the failure mileage was 51,289 and the current mileage was 78,000. kmj | |||
| 01/01/2007 | 51289 | ||
| Tl- the contact owns a 2005 chrysler pacifica. the contact stated that the and rear suspension would leak at any time. the dealer repaired the rear output half shaft lange and right rear axle numerous times, but the failure recurred. the manufacturer was notified and assisted with repair to the defect. the failure mileage was 51,289 and the current mileage was 78,000. nw | |||
| 08/31/2011 | |||
| Took the car to local chrysler dealer (bournival chrysler jeep, york, me) for annual inspection. was told car could not be inspected because the front cross member had rusted through in spots.(car had been inspected at the same facility a year ago and no problem was found) the problem was confirmed by an independent mechanic. car has 91,500 miles. i have read of chrysler offering a 10-year, 100,000 warranty on this problem but neither the service manager nor nhtsa could confirm. there are dozens of instances of this problem, both in the united states and canada listed on edmunds (http://townhall-talk.edmunds.com/direct/view/.f0ec024/258). this is a dangerous situation that should be cleared up by chrysler. | |||
| 09/01/2009 | 3 | 12/01/2006 | |
| 2005 chrysler pacifica. consumer states defective airbag *tgw the consumer stated the air bag light illuminated in september 2009. also, there were problems with the transmission control module, brakes, wheel sensors, a clogged throttle body and for the past 18 months there has been a popping sound coming from the left side of the steering components. the dealership made repairs three times, but the popping sound eventually came back. the drive shaft was replaced three time and the rack and pinion was replaced three times. *jb | |||
| 10/14/2009 | 87500 | 1 | |
| I own a 2005 chrysler pacifica that was bought brand new in october 2004. in october 2009, i was driving home during afternoon rush hour. i noticed my car smoking and attempted just to make it home. about 20 minutes later, my car began to hesitate and turned off once or twice when i stopped at stop lights. eventually, the car shut down completely on a major thoroughfare and would not restart. after being towed to the nearest dealership, i discovered that the radiator hose had been blown off and a hole basically ripped in the coolant jug as a result. repair cost: $564.00. prior to releasing the vehicle, the service technicians noticed how loudly and roughly the car was running and did further tests, to discover that the motor mounts are broken and in need of repair, which caused the problem that i paid nearly $600 to fix. projected cost: an additional $900. that's a total of $1500 for a four-year-old car!!! i've searched and have seen numerous reports of repeated motor mount breaks and problems. called chrysler who basically is turning a blind eye to the numerous complaints. *tr | |||
| 04/15/2009 | 82144 | 1 | |
| 2005 chrysler pacifica with 82,144 miles; broken motor mounts with failure of both front axles and tie rod ends. *tr | |||
| 01/24/2007 | 3 | ||
| I purchased a 2005 pacifica touring with awd in the summer of 2006. three times my car has had difficulties when there was a dusting of snow blowing over the road. the 1st incident was on jan. 24 2007, the front end of my vehicle started to lose control and finally i went into a spin. i was in the left lane of a 2 lane road heading south. my car spun in front of the vehicle in the right lane, through the ditch, and finally ended up in the trees on the other side of the ditch. i suffered only minor injuries-neck sprain, but i took out a highway sign and a tree. damages to my car totaled over $11,000, i got it back from the body shop 1 month after the accident. the 2nd time i was by myself, the 3rd time i had my 1 year old daughter in the back seat, both times i wasn't driving fast, the second time it kept swaying even after slowing down to 30 mph. this has caused me a lot of concern so my husband started having to drive me to work during the winter months. now we are planning to sell the pacifica because of the poor gas mileage. i don't feel comfortable selling this vehicle without reassurance that there's nothing wrong with it. recently the front end has started to make noise every once in a while also. it makes a low thudding sound that makes my ears feel like they're going to pop. my husband tried putting the car in neutral and turning the ignition off, but it still kept making the noise. it first started about 2 months ago and i've heard it three times, we've also had problems with the blinkers failing to turn off. | |||
| 09/10/2005 | 2826 | 18 | 09/10/2005 |
| My problems began on 10/03/05 @ 2,826 miles. since that time there have been a litany of problems through eighteen months. wheel sensors -6 were replaced. front end noise like a rubbing sound. returned to dealer several times. accelerator sticking. returned to dealer several times each time they lubricated the linkage but after two weeks the problem continued. at this point nothing else was done concerning the accelerator. next, problem a defective axle, replaced. power module replaced. doors would not lock and car would not start after installation of the power module. the car had to be towed to the dealer. it was repaired. parking brake assembly fell apart in the rear brakes as i was driving down the highway. parking brake assembly replaced by the dealer. front end vibration again brought to dealers attention. another wheel sensor replaced. on 5/24/07 brought my pacifica back to the dealer concerning the front end noise. they replaced the power steering pump on 5/30/07. on 6/04/07 returned to the dealer noise in front end still there. also, the accelerator still sticks. concerning the front end noise, they said that a power steering line was leaking and they repaired it. the accelerator butterfly was finally replaced after over a year of complaints. on 6/08/07 i returned the car because of the same noise in the front end every time you turn left or right. at this point they decided to replace the steering rack. i picked up the car on 6/14/07 the vibration rubbing noise was still there. i returned to the dealer on 6/15/07. the service manager told me that they could not fix the car and to take the car home and wait for chrysler to call. it has now been 6 weeks and they have not called. i have called the dealer several times for up dates , they say that they do not have any information. chrysler's letter, dated 6/26/07 states, we consider this matter closed, even though the car has still not been repaired. *tr | |||
| 08/16/2005 | 6267 | 1 | 05/21/2005 |
| The passenger side and driver side lower control arms have both been replaced within one month of each other. car still shimmies and steering wheel vibrates on speeds over 50 mph. i thought that by replacing the lca's it would resolve this issue, but now i feel less safe in this vehicle, especially on the highway. called chrysler, e-mailed chrysler numerous times regarding this vehicle. asked that it be replaced under the lemon law or shaken faith doctrine, but as of now, no offer of replacement. had this vehicle 86 days, and it has been out of service for 26 of them/ 30% plus of the time. have already filed 3 previous complaints with nhtsa.*ak | |||
| 05/23/2005 | 3804 | 1 | 05/21/2005 |
| Popping/clicking upon turning, stopping, taking off- had car just 2 days and had to bring back to dealer- read all of the service bulletins, and safety recalls, defects and complaints - found it to be the power transfer unit - ptu - seems that this is a problem with 2005 pacificia's. dealer had 3 days. internal side molding on psg 2nd door defective / pulling away from frame / exterior back black panels faded already/ wet carpet on driverside floor - smells/mildew car is new! | |||
| SUSPENSION - FRONT | |||
| 05/20/2011 | 115676 | ||
| Vehicle is making loud clunking type noises when accelerating or slowing down. dealer states that a motor mount appears to be broken. dealer knows nothing about tsb notices or recalls. | |||
| 01/12/2011 | 77500 | ||
| Have a clunking/popping noise in the front end when going over small bumps or holes. have taken it to a mechanic and he couldn't visibly find the cause. checked on the internet for anyone else with this problem and found that many people have similiar problems with mutiple issues effecting the front suspension. | |||
| 09/05/2007 | 1 | 11/24/2006 | |
| Today i took my 2005 chrysler pacifica into the shop for new tires, i was told they could not do an alignment because the tie rods looked bad and to take it to the dealer, i did. i then found out from my local dealer that unfortunately that is all they see is chrysler pacificas...my car has less than 45k miles and i have been told that the entire front end suspension is worthless and right now i have bad gear boxes, a broken engine mount, and can count on having front axel problems as well. the dealer also had a 2004 brought in today and that car and mine were raised up and the repair men showed me and everyone else around the identical problems on both cars. *tr | |||
| 07/29/2006 | 1 | 05/02/2005 | |
| 2005 chrysler pacifica - constant clicking noise, sounds like stones rubbing on pavement when driving. not just in turns but anytime. i thought it was the stones in the tires - after cleaning the tires the sound persisted. apparently chrysler has no fix for this? i don't even know how safe my car is right now. *nm | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | |||
| 08/16/2005 | 6267 | 1 | 05/21/2005 |
| The passenger side and driver side lower control arms have both been replaced within one month of each other. car still shimmies and steering wheel vibrates on speeds over 50 mph. i thought that by replacing the lca's it would resolve this issue, but now i feel less safe in this vehicle, especially on the highway. called chrysler, e-mailed chrysler numerous times regarding this vehicle. asked that it be replaced under the lemon law or shaken faith doctrine, but as of now, no offer of replacement. had this vehicle 86 days, and it has been out of service for 26 of them/ 30% plus of the time. have already filed 3 previous complaints with nhtsa.*ak | |||
| SUSPENSION - FRONT - HUB | |||
| 01/01/2006 | 8000 | 5 | 10/01/2005 |
| Tl*- the contact owns a 2005 chrysler pacifica. while driving 65 mph the contact depressed the brake pedal and it started to move up and down. the contact heard the computer make a loud noise, and the abs warning light illuminated. the dealer stated that the driver's side front hub and the bearings should be replaced. there had not been any other occurrences since the repair. the current mileage was 8,000.*ak | |||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | |||
| 04/17/2007 | 40900 | 3 | 04/11/2006 |
| Check engine light at approximately 40,000 miles. the check light has come on the vehicle indicating cylinder three misfired. i have taken vehicle to the shop the first time and had the coil replaced. the same light came on with the same warning. this time the spark plugs were replaced, the injections cleaned out, the throttle body cleaned out. i just got it back yesterday and i feel confident that i will have the same thing over the next few days. when this happens, the vehicle idles rough and the car has no power. this vehicle has been maintained higher than the standards call for in the manual. looks like chrysler is good for about 40,000 miles, then be prepared to spend some money. i plan to trade the vehicle for a toyota, though i had supported american made vehicles in the past, with a product like this, you can't afford to. the total cost thus far has been $600.00. it appears that chrsyler knows the problem exists because of the bulletins, yet they will not recall the car ,and do what is right for the consumers. people can't afford to pay for a vehicle and repair it at the same time with so few miles. the pacifica is a great riding car ,and i otherwise thoroughly enjoyed it. *ak | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 01/01/2006 | 8000 | 5 | 10/01/2005 |
| Tl*- the contact owns a 2005 chrysler pacifica. while driving 65 mph the contact depressed the brake pedal and it started to move up and down. the contact heard the computer make a loud noise, and the abs warning light illuminated. the dealer stated that the driver's side front hub and the bearings should be replaced. there had not been any other occurrences since the repair. the current mileage was 8,000.*ak | |||
| SUSPENSION - MULTIPLE AXLE | |||
| 08/25/2007 | 73200 | 1 | 01/01/2006 |
| Tl*the contact owns a 2005 chrysler pacifica. while driving 25 mph, the contact heard a loud popping noise and the vehicle veered to the left. the vehicle was towed to the dealer and they stated that the front driver side axle failed. the dealer stated that the part was on back order. as of august 31, 2007, the vehicle has not been repaired. the failure and current mileages were 73,200. | |||
| SUSPENSION - REAR | |||
| 10/18/2006 | 20000 | 25 | 07/15/2005 |
| When driving the car the back end swerves and shakes as you go around curves and the back of the car body rolls from side to side. an accident has not occurred yet, but the dealer has looked at the car several times and says there is no problem with it. nm | |||