Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| SB-25-003-10 | 11/18/2010 | 10037491 | Ready | 05/24/2011 | |
| SB-25-003-10 | 11/18/2010 | 10037491 | Chrysler: malfunction light is on. vehicle is hard to start or no start when fuel tank is full. fuel has likely accumulated in the evaporative lines. *rm | 05/24/2011 | |
| 1800307 | 01/17/2007 | 10021091 | Mil illumination dtc p1004 - short runner valve performance. *kb | 03/01/2007 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING | ||||||
| EA08006 | CHRYSLER GROUP LLC | 02/21/2008 | 04/15/2009 | ENGINE COMPARTMENT FIRE | ||
| The agency has closed this investigation based on its review of consumer complaints, field reports, warranty claims and other data regarding engine compartment fires and power steering fluid leakage in model year (my) 2007 chrysler pacifica vehicles with 4.0l engines.the available evidence indicates that power steering fluid leaks in the subject vehicles and the fires that may result from these leaks, occurred early in the vehicle's service life.moreover, changes in the assembly process appear to have remedied the condition causing the leaks.the available data confirms a declining trend for both complaints and warranty claims as the subject vehicles remain in service. the closing of this investigation does not constitute a finding by the agency that a safety-related defect does not exist.the agency reserves the right to take further action if warranted by the circumstances. (see document file for additional information regarding this resume.) | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 03/06/2013 | 74000 | ||
| Tl - the contact owns a 2007 chrysler pacifica. the contact stated that while the vehicle being serviced, the technician advised that the motor mounts were cracked and needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure and current mileage was 74,000. kmj | |||
| 03/06/2013 | 74000 | ||
| Tl - the contact owns a 2007 chrysler pacifica. the contact stated that while the vehicle being serviced, the technician advised that the motor mounts were cracked and needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure and current mileage was 74,000. dr | |||
| 02/19/2013 | 87000 | ||
| Dealer instructed me that the front and rear motor mounts were cracked on a car with less than 100k miles. this is not covered under chrysler's powertrain or extended warranty. this is a common occurence with chryler's motor mounts. | |||
| 01/30/2013 | 80250 | ||
| Tl* the contact owns a 2007 chrysler pacifica. the contact stated that while driving approximately 55 mph, the vehicle suddenly stalled. the contact merged to the shoulder of the road and restarted the vehicle. also, the contact stated the failure occurred intermittently. the vehicle was taken to the dealer for diagnostics where the failure was unable to be replicated. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate current and failure mileage was 80,250. | |||
| 01/30/2013 | 80250 | ||
| Tl - the contact owns a 2007 chrysler pacifica. the contact stated that while driving approximately 55 mph, the vehicle suddenly stalled. the contact merged to the shoulder of the road and restarted the vehicle. also, the contact stated the failure occurred intermittently. the vehicle was taken to the dealer for diagnostics where the failure was unable to be replicated. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate current and failure mileage was 80,250. mah | |||
| 01/30/2013 | 80250 | ||
| Tl - the contact owns a 2007 chrysler pacifica. the contact stated that while driving approximately 55 mph, the vehicle powered off without any warning. the contact merged to the shoulder of the road and powered off and restarted the vehicle. also the contact stated the failure occurred intermittently. the vehicle was taken to the dealer for a diagnostic testing were the technician stated that the failure was not diagnosed. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate current and failure mileage was 80,250. dr | |||
| 12/31/2012 | 80915 | ||
| Tl- the contact owns a 2007 chrysler pacifica. the contact was driving approximately 30 mph and heard a loud bang from the engine. the engine warning light illuminated on the instrument panel and began to flash. the vehicle was towed to the dealer for diagnostic testing. the technician stated that the engine would have to be replaced. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 80,915. kmj | |||
| 12/01/2008 | 12000 | 1 | |
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that when driving approximately 35-40 mph, a loud noise was emitted from the engine area. the vehicle was taken to the dealer for diagnosis where they advised him that all three motor mounts were fractured and needed to be replaced. the vehicle was repaired for the three motor mounts. the contact stated that the failure recurred every two months. the vehicle was taken to the dealer each time where the motor mounts were constantly being replaced. the manufacturer was contacted and offered to cover the repair expenses. the failure mileage was approximately 12,000. the current mileage was approximately 49,000. kmj *tr | |||
| 12/01/2008 | 12000 | ||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that when driving approximately 35-40 mph, a loud noise was emitted from the engine area. the vehicle was taken to the dealer for diagnosis where they advised him that all three motor mounts were fractured and needed to be replaced. the vehicle was repaired for the three motor mounts. the contact stated that the failure recurred every two months. the vehicle was taken to the dealer each time where the motor mounts were constantly being replaced. the manufacturer was contacted and offered to cover the repair expenses. the failure mileage was approximately 12,000. the current mileage was approximately 49,000. kmj | |||
| 10/15/2012 | 87500 | ||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that while trying to accelerate to highway speeds of 70 mph, the vehicle began to drag and feel heavy. in addition, the gears would not shift correctly. the vehicle was taken to an independent mechanic for diagnosis where the contact was advised that the motor mounts collapsed, causing the transmission to fall and rest on the frame of the vehicle. the vehicle was repaired for the motor mounts. the contact stated that the motor mounts were repaired three times prior to the most recent failure. the manufacturer was contacted and offered no assistance. the failure and the current mileages were approximately 87,500. the vin was unavailable. kmj | |||
| 10/15/2012 | 87500 | ||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that while trying to accelerate to highway speeds of 70 mph the vehicle would start to feel heavy. the vehicle also felt as if the gears weren't shifting correctly. the vehicle was taken to an independent mechanic for diagnosis. after diagnosis the mechanic advised her that the motor mounts collapsed which caused the transmission to fall and was sitting on the frame of the vehicle. the vehicle was repaired for the motor mounts. the contact stated that the vehicle was repaired 3 times prior this year for the motor mounts as well. the manufacturer was contacted and they offered no assistance. the failure and current mileages were approximately 87,500. the vin was unavailable. tb | |||
| 08/17/2011 | 70000 | 1 | |
| My 2007 chrysler pacifica began stalling on 8/17/2011. we have to put the car in neutral and re-start, no matter what the traffic conditions. we lose all power steering and brakes when this happens. after about 3 stalling incidents in a short time. we took it to the dealership. they had the car for a couple of days and couldn't find the cause. they sent me home and said to keep a diary of problems. i kept track for a year. in that time the car had stalled 24 times. the time of day and conditions were all noted. in august of this year, the car stalled numerous times. we took the car back to the dealership with the diary. they have had my car since 8/27/12. we have incurred $800.00 in rental car expense. they put a computer on board and sent the car home with my husband to drive for a week. he pushed the button when it stalled 4 times. the computer recorded the stalls, but no codes. they can't re-create the problem and have no answers. i some times drive with our grandchildren and will not drive the car until this is resolved. motor mounts were replaced early in our ownership. the only thing that chrysler can offer was to clean the throttle body. the dealership did that and it didn't help. the car has started stalling at higher speeds. initially it was 10-25 mph. the last few times it was around 35 mph. this is clearly a safety issue and needs to be taken seriously. *tr | |||
| 08/17/2011 | 70000 | ||
| My 2007 chrysler pacifica began stalling on 8/17/2011. we have to put the car in neutral and re-start, no matter what the traffic conditions. we lose all power steering and brakes when this happens. after about 3 stalling incidents in a short time. we took it to the dealership. they had the car for a couple of days and couldn't find the cause. they sent me home and said to keep a diary of problems. i kept track for a year. in that time the car had stalled 24 times. the time of day and conditions were all noted. in august of this year, the car stalled numerous times. we took the car back to the dealership with the diary. they have had my car since 8/27/12. we have incurred $800.00 in rental car expense. they put a computer on board and sent the car home with my husband to drive for a week. he pushed the buttom when it stalled 4 times. the computer recorded the stalls, but no codes. they can't re-create the problem and have no answers. i some times drive with our grandchildren and will not drive the car until this is resolved. motor mounts were replaced early in our ownership. the only thing that chrysler can offer was to clean the throttle body. the dealership did that and it didn't help. the car has started stalling at higher speeds. initially it was 10-25 mph. the last few times it was around 35 mph. this is clearly a safety issue and needs to be taken seriously. | |||
| 05/07/2012 | 97000 | 1 | |
| While driving at speeds of 10-35 mph, the oil and esp lights would illuminate, then the engine will simply cut off / stall. we have to put on the emergency flasher while in traffic, put the vehicle in neutral or park and restart. no engine light. we brought the pacifica in to the dodge dealership 5 times and they could not find any codes. they tried updating the software on the ecm which did not help. then, the dealership said the motor mounts were bad and the torque of the engine was pulling on the front wiring harness(es), causing the stalling issue. we had all 3 (front, rear, upper) engine/motor mounts replaced and the issue still happens every time we try to drive the car. the dealership has the car again and said the front motor mount still looks like it is bad even though it was replaced 4 days ago. based on what i've read in the nhtsa database and the dodge dealership telling me that motor mounts go out on a lot of pacificas, this is happening to a lot of 2007 pacifica owners. chrysler should absolutely recall the motor mounts on this vehicle and provide a more reliable replacement motor mount with a robust design at no charge to all pacifica owners. my wife has reported that she has almost been rear ended several times as a result of suddenly stalling while driving. to have this vehicle completely stall out while my wife is taking my 3 kids to school or other activities could cause a crash and is potentially life threatening. i just want this issue to be resolved. the pacifica is a well designed car and we love the interior but we need reliable transportation. *tr | |||
| 05/07/2012 | 97000 | ||
| While driving at speeds of 10-35 mph, the oil and esp lights would illuminate, then the engine will simply cut off / stall. we have to put on the emergency flasher while in traffic, put the vehicle in neutral or park and restart. no engine light. we brought the pacifica in to the dodge dealership 5 times and they could not find any codes. they tried updating the software on the ecm which did not help. then, the dealership said the motor mounts were bad and the torque of the engine was pulling on the front wiring harness(es), causing the stalling issue. we had all 3 (front, rear, upper) engine/motor mounts replaced and the issue still happens every time we try to drive the car. the dealership has the car again and said the front motor mount still looks like it is bad even though it was replaced 4 days ago. based on what i've read in the nhtsa database and the dodge dealership telling me that motor mounts go out on a lot of pacificas, this is happening to a lot of 2007 pacifica owners. chrysler should absolutely recall the motor mounts on this vehicle and provide a more reliable replacement motor mount with a robust design at no charge to all pacifica owners. my wife has reported that she has almost been rear ended several times as a result of suddenly stalling while driving. to have this vehicle completely stall out while my wife is taking my 3 kids to school or other activities could cause a crash and is potentially life threatening. i just want this issue to be resolved. the pacifica is a well designed car and we love the interior but we need reliable transportation. | |||
| 08/27/2011 | 45000 | ||
| Tl* the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle would stall sporadically and without warning. the air conditioner also was inoperable. the vehicle was taken to the dealer however, the dealer was unable to duplicate the failure. the manufacturer was notified who offered no assistance. the failure mileage was 45,000. | |||
| 08/27/2011 | 45000 | ||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle would stall sporadically and without warning. the air conditioner also was inoperable. the vehicle was taken to the dealer however, the dealer was unable to duplicate the failure. the manufacturer was notified who offered no assistance. the failure mileage was 45,000. kmj . | |||
| 01/01/2012 | 83000 | ||
| Tl- the contact owns a 2007 chrysler pacific. the contact stated that while traveling 65-70 mph, a clunking noise was heard from the vehicle after the accelerator pedal was depressed. the vehicle was taken to the dealer who confirmed that the engine motor mounts needed to be replaced. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 83,000 and the current mileage was 90,000. kmj | |||
| 08/27/2011 | 45000 | ||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle would stall sporadically and without warning. the air conditioner also was inoperable. the vehicle was taken to the dealer however, the dealer was unable to duplicate the failure. the manufacturer was notified who offered no assistance. the failure mileage was 45,000. kmj . | |||
| 01/01/2012 | 83000 | ||
| Tl- the contact owns a 2007 chrysler pacific. the contact stated that while traveling 65-70 mph, a clunking noise was heard from the vehicle after the accelerator pedal was depressed. the vehicle was taken to the dealer who confirmed that the engine motor mounts needed to be replaced. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 83,000 and the current mileage was 90,000. kmj | |||
| 08/27/2011 | 45000 | ||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated while driving the vehicle stalls on many occasions. the air condition also failed. there were no warning lights illuminating. on some occasions the vehicle would start right away. the vehicle was taken to the dealer for a couple of days but they cannot reproduce the failure. they stated no codes was showing that there was a problem with the vehicle. the manufacturer was notified who offered no assistance. the failure mileage was 45,000. mw . | |||
| 01/01/2012 | 83000 | ||
| Tl- the contact owns a 2007 chrysler pacific. the contact stated while traveling 65 to 70 mph a klunking noise emitted from the vehicle after the accelerator pedal was depressed. the vehicle was taken to the dealer. the dealer confirmed the engine motor mounts needed to be replaced. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 83,000 and the current mileage was 90,000. rds | |||
| 01/01/2012 | |||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle experienced several failures in which the vehicle would fail to accelerate when engaged, the air conditioning was erroneously blowing hot air and the engine would shift when driving at various speeds. the vehicle was taken to the dealer who replaced the fuel tank and the air conditioning system. the motor mount brackets were also replaced by a local mechanic. after the repairs, the gear shifter could not be shifted from park. the vehicle was towed to the dealer who advised that the gear shifter had to be replaced. the gear shifter was not replaced. the manufacturer was made aware of the failure. the failure mileage was not available. the approximate current mileage was 70,000. pmb | |||
| 01/01/2012 | 83000 | ||
| Tl- the contact owns a 2007 chrysler pacific. the contact stated while traveling 65 to 70 mph a klunking noise emitted from the vehicle after the accelerator pedal was depressed. the vehicle was taken to the dealer. the dealer confirmed the engine motor mounts needed to be replaced. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 83,000 and the current mileage was 90,000. rds | |||
| 01/01/2012 | |||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle experienced several failures in which the vehicle would fail to accelerate when engaged, the air conditioning was erroneously blowing hot air and the engine would shift when driving at various speeds. the vehicle was taken to the dealer who replaced the fuel tank and the air conditioning system. the motor mount brackets were also replaced by a local mechanic. after the repairs, the gear shifter could not be shifted from park. the vehicle was towed to the dealer who advised that the gear shifter had to be replaced. the gear shifter was not replaced. the manufacturer was made aware of the failure. the failure mileage was not available. the approximate current mileage was 70,000. pmb | |||
| 01/01/2012 | |||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle experienced several failures. the failure initiated with the accelerator pedal when the accelerator was depressed the vehicle hesitated, the air conditioning blew hot air, and the motor shifted while driving. the vehicle was taken to the dealer replaced the fuel tank, and the air conditioning system. the motor mount brackets was replaced by a local mechanic. the vehicle gear shifter failed august twenty first two thousand twelve the gear could not be shifted out of park. the vehicle was towed to the dealer advised that the gear shifter had to be replaced. the gear shifter was not replacing. the manufacturer was made aware of the failure. the failure mileage was not available and the approximate current mileage was 70,000. li | |||
| 07/05/2011 | |||
| Tl* the contact owns a 2007 chrysler pacifica. the contact stated that two of the three motor mounts failed. the contact took the vehicle to a mechanic thinking that the transmission failed and was advised of the motor mount failures the by the mechanic. the vehicle was not repaired. the vin was not available. the current mileage was 110,000. | |||
| 07/05/2011 | |||
| Tl- the contact owns a 2007 chrysler pacifica. the contact stated that two of the three motor mounts failed. the contact took the vehicle to a mechanic thinking that the transmission failed and was advised of the motor mount failures the by the mechanic. the vehicle was not repaired. the vin was not available. the current mileage was 110,000. kmj | |||
| 11/01/2011 | 67892 | ||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle stalled several times without warning. the oil pressure and traction control warning lights were illuminated after the failure occurred. the vehicle would start after a few minutes and would return to normal function after waiting several minutes after the failure. the vehicle was taken to the dealer where a diagnostic test was performed but the dealer was unable to locate a failure code. the dealer also test drove the vehicle and was able to duplicate the failure. the vehicle was not repaired. the failure mileage was 67,892 and the current mileage was 76,500. kmj | |||
| 07/05/2011 | |||
| Tl- the contact owns a 2007 chrysler pacifica. the contact stated that two of the three motor mounts failed. the contact took the vehicle to a mechanic thinking that the transmission failed and was advised of the motor mount failures the by the mechanic. the vehicle was not repaired. the vin was not available. the current mileage was 110,000. kmj | |||
| 11/01/2011 | 67892 | ||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle stalled several times without warning. the oil pressure and traction control warning lights were illuminated after the failure occurred. the vehicle would start after a few minutes and would return to normal function after waiting several minutes after the failure. the vehicle was taken to the dealer where a diagnostic test was performed but the dealer was unable to locate a failure code. the dealer also test drove the vehicle and was able to duplicate the failure. the vehicle was not repaired. the failure mileage was 67,892 and the current mileage was 76,500. kmj | |||
| 07/05/2011 | |||
| Tl- the contact owns a 2007 chrysler pacifica. the contact stated that two of the three motor mounts failed. the contact took the vehicle to a mechanic thinking that the transmission failed and was advised of the motor mount failures the by the mechanic. the vehicle was not repaired. the vin was not available. the current mileage was 110,000. kmj | |||
| 11/01/2011 | 67892 | ||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle stalled several times without warning. the oil pressure and traction control warning lights were illuminated after the failure occurred. the vehicle would start after a few minutes and would return to normal function after waiting several minutes after the failure. the vehicle was taken to the dealer where a diagnostic test was performed but the dealer was unable to locate a failure code. the dealer also test drove the vehicle and was able to duplicate the failure. the vehicle was not repaired. the failure mileage was 67,892 and the current mileage was 76,500. kmj | |||
| 11/01/2011 | 67000 | ||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle stalled whithout warning several times. the oil pressure and traction control light illuminated after the failure occurred. the vehicle would start up after a few minutes and return to normal function. the vehicle was taken to the dealer a diagnostic was performed but was unalble to locate a failure code; the vehicle dealer test drove and was able to duplicate the failure. mileage was 67,892, and the current mileage was 76,500. li | |||
| 06/10/2009 | 36000 | ||
| Tl* the contact owns a 2007 chrysler pacifica. while driving approximately 45 mph, there was a hesitation of power. the contact was able to continue driving. in addition, whenever driving from a complete stop the vehicle would lunge forward. the vehicle was taken to an authorized dealer where the motor mount was replaced. one year later, the failure recurred. the vehicle was taken back to the dealer and the motor mount was replaced for the second time. the vehicle had not been repaired for the most recent failure. the manufacturer was notified of the previous failures. the approximate failure mileage was 36,000. | |||
| 06/10/2009 | 36000 | ||
| Tl-the contact owns a 2007 chrysler pacifica. while driving approximately 45 mph, there was a hesitation of power. the contact was able to continue driving. in addition, whenever driving from a complete stop the vehicle would lunge forward. the vehicle was taken to an authorized dealer where the motor mount was replaced. one year later, the failure recurred. the vehicle was taken back to the dealer and the motor mount was replaced for the second time. the vehicle had not been repaired for the most recent failure. the manufacturer was notified of the previous failures. the approximate failure mileage was 36,000. kmj | |||
| ENGINE AND ENGINE COOLING | |||
| 10/01/2012 | 2900 | 10 | 04/30/2007 |
| 2007 chrysler pacifica. consumer states experience with mechanical problems. *tgw the consumer stated at 2,900 miles, a smoke condition developed in the vehicle's engine. a diagnostic revealed the front axle seal was defective. at approximately 3,800, the smoke condition developed again and the consumer was informed that the power transfer unit needed to be replaced. at 25,893, the power transfer unit had to be removed and replaced after it was discovered that there was a leak in an input seal. at 26,906 miles, the engine mount was replaced; at 48,062 miles, the blower motor was replaced; at 48,490 miles, the blend air door of the blower was replaced and the rear axle seals were replaced due to leaks; at 63,852 miles, the pvc valve, fuel pump, egr valve and battery were replaced and a short in the wiring to the alternator was repaired; at 65,479, the vehicle broke down and had to be towed. it was determined the computer needed to be replaced. at 82,439 miles, the motor mount failed and was replaced, an isolater was installed and power transfer unit was leaking again. the consumer took the vehicle back to the dealer, after driving it for 15 minutes, because it was in worse condition than when she left it with the dealer. the engine was racing at 6000 rpms, while driving at 50 mph, there was a loud noise coming from the engine and a banging noise could be heard upon turning the steering wheel. the dealer stated there was nothing wrong with the vehicle. however, when the consumer drove the vehicle for 20 miles, the malfunction indicator light illuminated. the vehicle was taken back to the dealer, and after an inspection, the dealer stated the transmission control module relay was faulty. the consumer was assured the issues were fixed. however, on her way home, the malfunction indicator light illuminated again, the engine was racing and the entire vehicle jolted every time she shifted into, drive, park or reverse. the power door locks failed and the consumer was locked inside the vehicle for several minutes. | |||
| 09/07/2012 | 105000 | ||
| I purchased my 2007 pacifica in 2009 with about 30,000 miles from chrysler, elk grove, california. upon reaching about 57,000 miles, when accelerating, i would hear loud metal banging from the engine area. i would also feel a hard jolt when accelerating. after visiting chrysler, elk grove service center, i was told that 3 of my pacifica engine motor mounts failed and needed immediate replacement at about $1000.00 dollars. i asked if this problem would occur again and was told | |||
| 07/10/2012 | 58061 | 1 | |
| Broken motor mount under the front right of motor. chrysler service contract ([xxx]) said it is not covered under their extended warranty. i feel this can be a dangerous situation. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 08/01/2011 | 42000 | ||
| Tl* the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle stalled without warning while driving 65 mph. the failure was experienced numerous times. the vehicle was taken to the dealer numerous times for the failure where the dealer performed a diagnostic that was unable to locate the failure. the dealer replaced the egr sensor, the etc sensor, the ecm sensor and the wiring harness but the failure was not corrected. the vehicle continued to stall without warning. the manufacturer was made aware of the failure and advised the contact to take the vehicle back to the dealer. the failure mileage was 42,000, and the current mileage was 66,000. | |||
| 08/01/2011 | 42000 | ||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle stalled without warning while driving 65 mph. the failure was experienced numerous times. the vehicle was taken to the dealer numerous times for the failure where the dealer performed a diagnostic that was unable to locate the failure. the dealer replaced the egr sensor, the etc sensor, the ecm sensor and the wiring harness but the failure was not corrected. the vehicle continued to stall without warning. the manufacturer was made aware of the failure and advised the contact to take the vehicle back to the dealer. the failure mileage was 42,000, and the current mileage was 66,000. kmj | |||
| 08/01/2011 | 42000 | ||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle stalled without warning while driving at 65mph. the failure was experienced numerous times. the vehicle was taken to the dealer numerous times for the failure. the dealer performed a diagnostic that was unable to locate a failure code. the dealer replaced the egr sensor, the etc sensor, the ecm sensor, and the wiring harness. the failure was not corrected. the vehicle continues to stall without warning. the manufacturer was made aware of the failure, and advised to take the vehicle back to the dealer. the failure mileage was 42,000, and the current mileage was 66,000. li | |||
| 11/22/2011 | 59000 | ||
| Failed motor mounts. i am the original owner of a 2007 chrysler pacifica. i took the vehicle to a dealer and was informed that the motor mounts had failed and needed to be replaced. chrysler was made aware of the failure. and they stated that no recalls had been issued. mileage at the time of diagnosis was 59,000. as the vehicle was out of the basic warranty, and mounts are not covered under the powertrain warranty, i was told i have no coverage for repair of this known defect. manufacturer suggested that i pay for the repair at the dealership, at the wildly inflated dealer pricing, and then they would see if there was anything they could do regarding a possible partial reimbursement after the fact. i may have been dumb enough to buy a chrysler, but i'm not that dumb. an estimate from a private garage was 50% less. a review of this site and the broader internet shows this to be a known and common problem with these vehicles. how many of these failures need to be reported before a recall is issued? | |||
| 09/22/2008 | 34000 | ||
| Tl- the contact owns a 2007 chrysler pacifica. while stopped at a traffic stop, the contact noticed there was increase in engine rpm readings. as the contact accelerated from the stop, the accelerator pedal became stuck in open throttle. the pedal returned to normal after a few seconds. the vehicle was taken to a dealer for diagnostics where the technician advised that the front motor mount would have to be replaced. the failure recurred three times. the vehicle was repaired. the approximate failure mileage was 34,000. kmj | |||
| 09/22/2008 | 34000 | ||
| Tl- the contact owns a 2007 chrysler pacific. while stopped at a stop light the contact noticed there was increase in the rpm reading and the accelerator pedal locked in place while applying pressure to the pedal. then accelerator pedal then unlocked when the pressure was released. the vehicle was taken to a dealer for diagnostics. the technician stated the front motor mount would have to be replaced. the failure occurred three different times. the vehicle was repaired. the approximate failure mileage was 34,000. ds | |||
| 08/29/2011 | 66426 | ||
| On aug. 29, 2011, as i was accelerating to merge onto the freeway, the engine of my 2007 chrysler pacifica made a loud popping sound, the engine failed and white smoke immediately came billowing out of the engine and into the interior of the vehicle. i immediately pulled over and had to have the vehicle towed to a local mechanic. the mechanic who inspected the engine said it threw a rod and the engine was cracked in 3 places, rendering it irreparable. later i learned that chrysler no longer makes a long-block engine for the pacifica, and therefore the only way to repair it would be to start with the short block and add on from there. the repairs would be at least $8,000. the vehicle only had 66,426 miles on it at the time of the incident. i have always adhered to the recommended maintenance schedule of the vehicle. the mechanic confirmed that the engine had plenty of oil in it and was not the cause of the failure. six months prior to this event, i had the radiator as well as the engine mounts replaced as they were worn and broken. three months prior to the event, the electronical equipment that controls the braking system and traction control, was repaired by a chrysler dealer as well. these repairs cost me a total of $2400. chrysler has refused to compensate me for the loss in value i have had to incur with this vehicle. the kelly blue book value with a working engine was approx. $12,000. now the car is worth less than $2000. | |||
| 09/07/2010 | 36000 | ||
| Tl* the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle would exhibit an abnormal knocking noise when shifting gears. the dealer diagnosed that there was a fractured motor mount. the vehicle was repaired but the failure recurred. the manufacturer was not contacted. the failure mileage was 36,000 and the current mileage was 48,000. | |||
| 08/29/2011 | 66426 | ||
| On aug. 29, 2011, as i was accelerating to merge onto the freeway, the engine of my 2007 chrysler pacifica made a loud popping sound, the engine failed and white smoke immediately came billowing out of the engine and into the interior of the vehicle. i immediately pulled over and had to have the vehicle towed to a local mechanic. the mechanic who inspected the engine said it threw a rod and the engine was cracked in 3 places, rendering it irreparable. later i learned that chrysler no longer makes a long-block engine for the pacifica, and therefore the only way to repair it would be to start with the short block and add on from there. the repairs would be at least $8,000. the vehicle only had 66,426 miles on it at the time of the incident. i have always adhered to the recommended maintenance schedule of the vehicle. the mechanic confirmed that the engine had plenty of oil in it and was not the cause of the failure. six months prior to this event, i had the radiator as well as the engine mounts replaced as they were worn and broken. three months prior to the event, the electronical equipment that controls the braking system and traction control, was repaired by a chrysler dealer as well. these repairs cost me a total of $2400. chrysler has refused to compensate me for the loss in value i have had to incur with this vehicle. the kelly blue book value with a working engine was approx. $12,000. now the car is worth less than $2000. | |||
| 09/07/2010 | 36000 | ||
| Tl* the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle would exhibit an abnormal knocking noise when shifting gears. the dealer diagnosed that there was a fractured motor mount. the vehicle was repaired but the failure recurred. the manufacturer was not contacted. the failure mileage was 36,000 and the current mileage was 48,000. | |||
| 08/29/2011 | 66426 | ||
| On aug. 29, 2011, as i was accelerating to merge onto the freeway, the engine of my 2007 chrysler pacifica made a loud popping sound, the engine failed and white smoke immediately came billowing out of the engine and into the interior of the vehicle. i immediately pulled over and had to have the vehicle towed to a local mechanic. the mechanic who inspected the engine said it threw a rod and the engine was cracked in 3 places, rendering it irreparable. later i learned that chrysler no longer makes a long-block engine for the pacifica, and therefore the only way to repair it would be to start with the short block and add on from there. the repairs would be at least $8,000. the vehicle only had 66,426 miles on it at the time of the incident. i have always adhered to the recommended maintenance schedule of the vehicle. the mechanic confirmed that the engine had plenty of oil in it and was not the cause of the failure. six months prior to this event, i had the radiator as well as the engine mounts replaced as they were worn and broken. three months prior to the event, the electronical equipment that controls the braking system and traction control, was repaired by a chrysler dealer as well. these repairs cost me a total of $2400. chrysler has refused to compensate me for the loss in value i have had to incur with this vehicle. the kelly blue book value with a working engine was approx. $12,000. now the car is worth less than $2000. | |||
| 08/16/2011 | 63000 | ||
| Tl- the contact owns a 2007 chrysler pacifica. the contact took the vehicle to the dealer for service and was informed that the motor mounts were failing and needed to be replaced. the manufacturer was made aware of the failure. no repairs were performed. the current and failure mileages were 63,000. kmj | |||
| 08/16/2011 | 63000 | ||
| Tl- the contact owns a 2007 chrysler pacifica. the contact took the vehicle to the dealer for service and she was informed the motor mounts were failing and needed to be replaced. the manufacturer was aware of the failure. no repairs were performed. the current and failure mileages were 63,000. bw | |||
| 09/29/2009 | 60579 | ||
| In oct/07 we bought a 07 chrysler pacifica & a maximum care diamlerchrysler service contract from darcars chrysler of fairfax. in feb/09 darcars performed oil/filter change services. in apr/09 the pacifica began smoking from the exhaust at start up, running low on oil, & making engine noise & sputtering during operation. in may/09 we told darcars the pacifica was smoking from the exhaust at start up, running low on oil, & making engine noise & sputtering during operation. darcars said they were unable to duplicate the concern, changed the oil/filter, rotated tires, & did a 16 point vehicle check up. in jun/09 we told darcars the pacifica continued to smoke from the exhaust at start up, run low on oil, & make engine noise & sputter during operation. darcars said they we unable to duplicate the concern & made no repairs. in sept/09 the pacifica suddenly became inoperable while driving 40mph in rush hour traffic. we towed the pacifica to darcars & told them the pacifica continued to smoke from the exhaust at start up, run low on oil, make engine noise & sputter during operation, & suddenly became inoperable while going 40mph in rush hour traffic. in oct/09 darcars documented sludge in the engine, recommended a tear down for further diagnosis, & later informed us their recommendation was denied by our maximum care diamlerchrysler service contract due to lack of proper maintenance. we try to contact our maximum care diamlerchrysler service contract decision maker seeking clarification about how they deny protection due to lack of proper maintenance without seeing the pacifica or speaking to their customer. we never get further than the initial operator. the dealer finds a problem & our maximum care diamlerchrysler service contract will not attempt to find the cause, thus, leaving us unprotected. feeling victimized, abandoned, & confused we seek concern resolution direction | |||
| 04/08/2011 | 85000 | ||
| The car continues to stall at low speeds. we have taken to mechanic and they do not find any service alerts, and weren't able to duplicate on a test drive. it is starting to pick up in frequency to where it is doing it every other day now. i also called the service group at the chrsyler dealer i purchased it from, and they said they can only do what i had already done with the other mechanic shop. i went to the chrysler forum to post and see if anyone else had experienced this, and see numerous postings of this issue over the years. i am very concerned with the safety of my family, as when the car stalls, it locks up and i lose control. i have to pull over and restart. | |||
| 05/21/2009 | 30000 | ||
| Tl* the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle exhibited an abnormal vibration when shifting from reverse to first gear. the vehicle was taken to an authorized dealer but the dealer was unable to duplicate or diagnose a failure yet the failure persisted. the mechanic advised that the motor mount was fractured, which caused the failure. the contact called the manufacturer who advised that they were unable to assist. the vehicle was not repaired. the current mileage was approximately 69,000 and the failure mileage was approximately 30,000. | |||
| 05/21/2009 | 30000 | ||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that she noticed a vibration when she shifted from reverse to first gear. the vehicle was taken to an authorized dealer but the dealer could find nothing wrong. the failure continued. while the vehicle was being serviced, a mechanic stated that the motor mount was broken which caused the failure. the contact called the manufacturer who stated that there was nothing they could do. the vehicle had not been repaired. the current mileage was approximately 69,000. the failure mileage was approximately 30,000-bk | |||
| 04/15/2008 | 35000 | ||
| Tl*the contact owns a 2007 chrysler pacifica touring. while driving various speeds, the contact heard a noise outside of the vehicle and continued to drive. the vehicle was taken to an independent mechanic where they detected a faulty motor and transmission mount. the technician stated that the defect was a common occurrence, and a serious safety issue. three years ago, one of the two motor mounts were replaced. the vehicle was taken to an authorized dealer for a second diagnostic test where they stated that the motor mount was defective, although it was not the one previously replaced. the manufacturer was notified and the contact was waiting for a response from the case manager regarding the repair. the failure mileage was 35,000. the vin was unavailable. | |||
| 04/15/2008 | 35000 | ||
| Tl-the contact owns a 2007 chrysler pacifica touring(na). while driving various speeds, the contact heard a noise outside of the vehicle and continued to drive. the vehicle was taken to an independent mechanic where they detected a faulty motor mount and transmission mount. the technician informed that the defect was a common occurrence, and serious safety issue. three years ago, one of the two motor mounts was replaced. the vehicle was taken to an authorized dealer for a second diagnosis where they stated that the motor mount was defective, although it was not the one previously replaced. the manufacturer was notified and the contact was waiting upon a response from the case manager regarding the repair. the failure mileage was 35,000. the vin was unavailable. js | |||
| 03/10/2011 | |||
| I have a 2007 pacifica and have replaced 2 motor mounts(first time shortly after i purchased it in 2007),2 tire rods(2009 &2010),and recently 2 stab links within a 6 month period(aug.2010,march 2011).also my car has stalled twice when driving 25-30 miles per hour.my check engine light is on due to an emission leak that they say now after replacing a sensor that my gas tank has a crack in it.my radiator has a crack in it and is evaporating coolant.this car has been the worst vechicle i have ever owned. | |||
| 01/25/2011 | 59000 | ||
| Tl-the contact owns a 2007 chrysler pacifica. the contact stated that while driving approximately 25 to 30 mph the vehicle would suddenly stall and there would be loss of steering and brakes. the vehicle was able to restart upon stalling and turning it on again. the check engine and oil warning lights illuminated on the instrumental panel prior to and after the stall. the vehicle was inspected by a dealer and they advised her that after driving approximately 50 miles it would not replicate the failure. advised her that they found a burnt wire in the engine which may have caused the failure. the vehicle was repaired for the wire. the failure has still occured on a intermittent basis since the repair. the failure mileage was approximately 59,000. the vin was unavailable. tb | |||
| 10/01/2008 | 10000 | ||
| Shortly after purchasing this vehicle from the dealer in october 2008, i noticed that the car seemed to lurch when i stepped on the gas from a full stop. i brought it back to the dealer on several occassions, but they did not think there was a problem. in 2009, they went out of business and i took the car to be inspected by another dealership. they found that two engine mounts were broken. luckily it was covered by the warranty. at my last inpsection, it was found that my other two mounts have broken. this i had to pay out of my own pocket, as the warranty expired. i am wondering if i am going to have to keep replacing these every year? also, is this a fire hazzard? is this a hazzard in a car accident? i think chrysler needs to be held accountable for this problem and come up with a solution to permanently fix the engine mounts. | |||
| 10/22/2010 | 71000 | ||
| Failed motor mounts - 2 replaced this time (10/22/10) 2 other separate times as well | |||
| 09/22/2010 | 51000 | ||
| I purchased a brand new 2007 chrysler pacifica in april 2007. i've had problems with the engine mounts three times already (january 2008, august 2009 and september 2010). most recently, i am experiencing problems with the transmission and oil pressure but the dealer does not seem to thing there is a problem. i'm tired of the run around that i'm getting. last month, (around the first week in august 2010) i brought the car to dealer because it would not start. i asked them to check the transmission because it was acting odd, check the brakes, check the engine mounts since i knew these were problematic in the past. also, asked them peform an oil change. i was told the car needed a new battery, some brake work and the tensioner needed to be replaced. an oil change was done. i was told the engine mounts were inspected and they were fine and there was no problem with the transmission. well, little over a month later around sept. 22 2010, the transmission felt like it was dragging, engine was extremely hot, rpm's seemed to be out of wack and the oil fuel was really low. the car was inspected and i was told the rubber around the engine mounts had to be replaced and was making the engine pull away from the transmission which was causing the problem. i was told it was normal to burn / loose that amount of oil. i was charged another deductible and i took the car home. well today, sept. 28th, i get in the car and the low oil light goes on and the transmission still seems / feels weird. what is going on with chrysler? now i have to bring the car back in and most likely they will try to charge me another deductible to fix the oil problem, transmission and/or another engine mount. apparently, chrysler knows these are problems but does not do anything to help the consumer. they should recall the car for the engine mount problem. heaven forbid if i have my children in the car and the engine mounts crack at the same time. this is unacceptable | |||
| 05/12/2008 | 34000 | ||
| Tl* the contact owns a 2007 chrysler pacifica. while driving approximately 35 mph the temperature gauge increased dramatically. and then the vehicle began to overheat. she pulled over to the side of the road, and the vehicle was towed to an authorized dealer for diagnostic testing. the temperature gauge and head gasket were replaced. the vehicle was taken to an authorized dealer on three separate occasions for the replacement of the temperature gauges. the failure mileage was 34,000. the current mileages was 60,000. | |||
| 11/16/2008 | 21150 | 3 | 09/28/2008 |
| Tl*the contact owns a 2007 chrysler pacifica. the contact stated that the vehicle loses power while driving between 15 to 60 mph. the failure has occurred seven times since the vehicle was purchased. right after the failure, the low oil pressure indicator illuminated on the instrument panel. the driver experienced limited ability to steer and stop the vehicle during the failure. the vehicle is able to be immediately restarted after the failure. the contact took the vehicle to the dealer for repair on four occasions. on the first occasion, the dealer stated that they could not duplicate the failure; however, they updated the software. on the second occasion, the dealer duplicated the failure and replaced the throttle body. on the third occasion, the emissions indicator illuminated and an erroneous evaporation code appeared. the computer was reset at that time. on the fourth visit to the dealer, three loose electrical grounds were found and tightened; however, the failure continued. the previous owner also experienced the failures, but the manufacturer was unable to determine the cause. the failure mileage was 21,150 and current mileage was 23,250. updated 3/5/09 *cn updated 03/10/09. *jb | |||
| 03/19/2008 | 17400 | 1 | |
| 2007 chrysler pacifica had loose motor mounts causing transmission problems. service manager said vehicle could be driven until new motor mounts could be found to make repair. riving vehicle out of town the motor mount snapped and the engine vibration caused the radiator hose to break and immediate total loss of engine coolant. vehicle had to be towed to nearest chrysler dealer and is now awaiting for this dealer to locate new motor mounts. had i been in a remote location a emergency would have existed. chrysler needs to recall this vehicle and inspect all motor mounts. *tr | |||
| 12/15/2007 | 1 | 12/01/2007 | |
| We were getting onto the freeway and the car lost power and the check engine light kept flashing. then we regained power a minute or two later. *tr | |||
| 07/21/2007 | 75 | 3 | 07/19/2007 |
| We have experienced 3 incidents of stalling in a 2007 chrysler pacifica touring. auto stalls shortly after starting car. unable to restart car. auto has been towed to dealer 3 times for repairs. first repair -- dealer was unable to determine cause of problems. second repair -- dealer replaced fuel pump, purge solenoid and vapor canister. third repair - pending. *jb | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||
| 04/07/2009 | 17662 | 1 | |
| A/c blower cuts off after running for 5 minutes. air flow almost non-existent. took to dealer. they said that the sensor for the ac was placed in the wrong position. manager said he called chrysler and they said there was nothing they could do. manager said it could not be fixed. ac freezes up. could possibly catch on fire if overheats too much. started doing this about 3 weeks ago. i have had the car since july 2007. *tr | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - RADIATOR ASSEMBLY | |||
| 02/05/2008 | 1 | ||
| The a/c condenser on the 2007 chrysler pacifica is unprotected unlike in any vehicle i have ever seen. the open grille is 12 inches high by 30 inches wide and allows rocks and other road hazards up to 2 inches in diameter to pass through the grill to the condenser. this is a major design flaw for which chrysler will not accept responsibility but seems all too glad to accept cash into their service department to fix those of us who have already experienced damage. it is my belief chrysler should be held responsible for this design flaw, repay consumers who have already been forced to pay the $600 repair bill for road hazards which damage the condenser and or radiator, and also be forced to provide installation of metal mesh on the inside of the grill to protect other consumers from such an outrageous repair bill for a new vehicle. *tr | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 12/13/2010 | 48000 | ||
| 07 chrysler motor mounts defective | |||
| 08/11/2010 | 64000 | ||
| Tl-the contact owns a 2007 chrysler pacifica. there are numerous problems with the engine and the dealer cannot find the problems. the engine will not start on a continuous basis while the check engine lights illuminates sometimes it will start and other times it will not start. the vehicle was taken to the dealer where they replace the engine but it continues to not start and they cannot find the problem. the manufacturer was contacted who stated the engine was replace and it should be working correctly. they have offered no other assistance. the failure mileage was 64,000.....mw | |||
| 05/07/2009 | 45000 | ||
| 2007 pacifica ltd $38,000.00 may 2009: job#1 white smoke coming from engine at 45k miles. dealership replaced valve seals on both banks. job#3 they also had to replace spark plugs and decarb engine due to the smoke. i had to agree to pay for half of this (not warranty item - altho the warranty work from the smoke from broken gaskets is what caused this damage) job#2 is listed on my repair ticket but was never discussed with me. during 27 point inspection they found the engine mount was broken. never discussed with me - never fixed. i've been driving around like this for who knows how long. i'm wondering if my axle is messed up now as well. i will be talking to the chrysler / dodge service manager tomorrow and threatening him with the attorney general if they do not fix this. broken engine mounts should def be a recall!! | |||
| 11/09/2008 | 32930 | ||
| Tl*the contact owns a 2007 chrysler pacifica. while driving at an unknown speed, the vehicle completely shut off. the vehicle never restarted and always has to be towed to the dealer. the failure has occurred three times in the past two months. the warning indicator illuminates after the failure occurs and states service immobilizer. the failure occurs in all types of weather. once the vehicle shuts off, the power steering and brakes become inoperative. the electrical components would remain active, but the vehicle would not restart. the first time the failure occurred the vehicle was towed to the dealer and they changed the pcm module. on january 5, 2009, the vehicle was towed to the dealer and they changed the skreem module. the repair worked for a day. the failure occurred again on january 7, 2009 and has not been repaired. the failure mileage was 32,930. | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 06/01/2007 | 30000 | 1 | |
| The first incident occurred a few weeks after we purchased the vehicle, i noticed rust/pit marks all over the exhaust system (under warranty completely replaced). the second incident occurred when i continued to notice the driver side floor was wet after rain or a car wash. front windshield gasket needed to be replaced (under warranty repaired). the third incident the car was shifting hard brought it in was told it's normal no problem found. fourth incident the car continued to shift hard, brought it in again and was told the motor mounts were broken (under warranty replaced). fifth incident noticed the rear bumper fading compared to the other bumpers. told it did not have the proper sealer on it (under warranty repaired). sixth incident, noticed left rear molding panel loose. found clip to fasten the molding was broken and defective, (under warranty replaced). seventh incident, noticed the right rear molding panel loose. found clip to fasten the molding was broken and defective, (under warranty replaced). all this with less than 30,000 miles. thank god for the warranty. *tr | |||