Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, GASOLINE | |||
| 12/28/2011 | 50000 | ||
| A check engine light illuminated and the dtc code indicated a fault in fuel evap system. a smoke test on the system revealed that the plastic tube on the fuel pump had snapped off requiring a fuel pump replacement. the fuel pumps are connected by a hose which sits on top of the fuel tank. the connection point at the on the primary fuel pump snapped off. the fuel pump, and tank is mounted above the exhuast system, so it's probably not an ideal situation to have deffective parts leaking small amounts of gasoline on top off hot exhaust. also,after completing repairs my gas milage improved by 10%. i have saved the deffective part incase its needs for failure analysis | |||
| 11/01/2011 | 56000 | ||
| A check engine light illuminated and the dtc code indicated a fault in fuel evap system. a smoke test on the system revealed that the plastic evap tube on the fuel pump had cracked requiring a fuel pump replacement. upon reassembly it was determined that over time the rubber evap hose that runs between the two fuel pumps was either too short of had shrunk in length over time stressing the plastic tube causing it to break. when reconnecting the rubber hose it was apperant that the hose was too short because when the hose was reconnected the evap fitting was pulled several degrees off center. there are two fuel pumps on this model year vehicle. on one pump the plastic tube has a 90 degree bend and the defective pump platic tube does not have a 90 degree bend. this fuel pump was a back ordered item indicating numerous fuel pump are being replaced. two chrysler mechainics, who did not work on my car, stated this is a common problem and they have replaced a number of fuel pumps recently. chrysler does not cover this repair under their extended warranty and no tsb's or recalls have been issued for this problem. | |||
| 09/21/2008 | 23500 | 1 | |
| My car won't start at least 4 times a week. you will be driving and it almost stalls. the gas tank fluctuated and does not read the right amount. also when in reverse it has taken off on it's own at a very high rate of speed. i have had it into the dealership 25 day and 15 times in 9 months and they have replaced the map sensor, the pcm & bcm, the fuel injectors, several sensors and filters all to no avail and this was all just for the not starting. we sent in the lemon law paperwork and chrysler refused to call us back via the dealership and refuses to talk to us when we call the 800 number. looking at other forums there are several people with this same problem and chrysler also ignores their complaints. *tr | |||
| FUEL SYSTEM, GASOLINE - DELIVERY - FUEL PUMP | |||
| 10/01/2012 | 2900 | 10 | 04/30/2007 |
| 2007 chrysler pacifica. consumer states experience with mechanical problems. *tgw the consumer stated at 2,900 miles, a smoke condition developed in the vehicle's engine. a diagnostic revealed the front axle seal was defective. at approximately 3,800, the smoke condition developed again and the consumer was informed that the power transfer unit needed to be replaced. at 25,893, the power transfer unit had to be removed and replaced after it was discovered that there was a leak in an input seal. at 26,906 miles, the engine mount was replaced; at 48,062 miles, the blower motor was replaced; at 48,490 miles, the blend air door of the blower was replaced and the rear axle seals were replaced due to leaks; at 63,852 miles, the pvc valve, fuel pump, egr valve and battery were replaced and a short in the wiring to the alternator was repaired; at 65,479, the vehicle broke down and had to be towed. it was determined the computer needed to be replaced. at 82,439 miles, the motor mount failed and was replaced, an isolater was installed and power transfer unit was leaking again. the consumer took the vehicle back to the dealer, after driving it for 15 minutes, because it was in worse condition than when she left it with the dealer. the engine was racing at 6000 rpms, while driving at 50 mph, there was a loud noise coming from the engine and a banging noise could be heard upon turning the steering wheel. the dealer stated there was nothing wrong with the vehicle. however, when the consumer drove the vehicle for 20 miles, the malfunction indicator light illuminated. the vehicle was taken back to the dealer, and after an inspection, the dealer stated the transmission control module relay was faulty. the consumer was assured the issues were fixed. however, on her way home, the malfunction indicator light illuminated again, the engine was racing and the entire vehicle jolted every time she shifted into, drive, park or reverse. the power door locks failed and the consumer was locked inside the vehicle for several minutes. | |||