Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING | ||||||
| EA08006 | CHRYSLER GROUP LLC | 02/21/2008 | 04/15/2009 | ENGINE COMPARTMENT FIRE | ||
| The agency has closed this investigation based on its review of consumer complaints, field reports, warranty claims and other data regarding engine compartment fires and power steering fluid leakage in model year (my) 2007 chrysler pacifica vehicles with 4.0l engines.the available evidence indicates that power steering fluid leaks in the subject vehicles and the fires that may result from these leaks, occurred early in the vehicle's service life.moreover, changes in the assembly process appear to have remedied the condition causing the leaks.the available data confirms a declining trend for both complaints and warranty claims as the subject vehicles remain in service. the closing of this investigation does not constitute a finding by the agency that a safety-related defect does not exist.the agency reserves the right to take further action if warranted by the circumstances. (see document file for additional information regarding this resume.) | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 12/03/2011 | 67600 | ||
| Have been experiencing a clunk from the right wheel well for a few weeks. had midas look at it last week while replacing front brakes, but they said they didn't see anything. this week, was getting oil change and transmission flushed. mentioned the noise again, and this time was told the noise was due to engine mount failure of the left and right engine mounts. i in turn called my local chrysler dealership since i purchased my car with the lifetime power train warranty as well as an extended warranty, and was told that neither one of these would cover the replacement. then, chrysler proceeded to quote me a replacement cost that was $300 over my midas quote. i asked the technician, doesn't this seem to be a premature failure, since i only have 67,000 miles? to which he replied, yes it does. he also said the reason this part is not covered is because it is considered a consumable part. really? can i buy that with my oil? but, based on all of the complaints i have seen about this on numerous websites, engine mounts are as consumable as brake pads where chrysler is concerned. needless to say, i told the technician that i would not be taking my car to the dealership for this repair. i came home and decided to google this problem to see if it was a common occurrence, and oh my! chrysler needs to recall the engine mounts and refund their customers who have had to pay for these repairs since none of their warranties seem to! take responsibility for your product. this was a $36,000 car! | |||
| 05/30/2010 | 61000 | ||
| My chrysler pacifica 2007 awd with a 4.0 engine uses excessive oil. i did not know this. due to the car using oil-no leaking, i nearly blew my engine. my oil light came on too late with only about 1 qt of oil remaining. since i bought the car a year old and it is past 36000 miles, i am stuck with repairs due to a faulty engine. the car is at the mechanic who said it has metal in the oil from the ordeal and may need the whole engine replaced or rebuilt. this may cost 1/2 what the car is worth and i still owe payments for 4 more years. i have checked online forums and this is a common problem with the awd models, especially built in canada like mine. chrysler needs to be held responsible for these repairs. this is $40k vehicle. at the very least the engine should last more than 5 years. my car is only 3 years old and i'm stuck with bills i can't afford or paying payments on a car i can't drive. | |||
| 04/15/2008 | 6700 | 1 | |
| On april 15th 2008 at approximately 8:45am i was driving our brand new chrysler pacifica limited addition. i pulled into the parking of 2155 suite b electric rd, roanoke, va 24018. as i got out of the car with my 2yr old daughter the car caught on fire underneath the hood. it caused $5,000 of damage to the building as well as damaged the car completely(we have many pictures). the fire department arrived at the scene within two minutes and was able to prevent further damage to the building. our insurance preceded with an investigation and found that the fire started around the steering fluid or the anti-freeze. their findings concluded even though it was burned to the ground that it was the steering fluid. chrysler had their own forensics come out and all they did was take pictures and report back to their headquarters. within a week and a half we were informed by a letter that it was not a manufactured default. but would not let us know what caused it. it was a brand new chrysler with only 6,700 miles on it. we bought it brand new. if you could please help us with any information you have we would truly appreciate it. we have no car and chrysler does not want to help us but it would be helpful to know what caused it. if it isn't the steering fluid leak than what caused a brand new car to catch fire and go up in flames? sincerely, mary-kathryn bailey *tr | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 09/15/2010 | 32000 | ||
| My 2007 chrysler pacifica stalls while driving. we have only owned it for 9 months but in that time we have had five stalling issues. our local dealership has tried cleaning various parts of the transmission, but it continues to stall. i noticed that 2003 to 2006 pacifica's were recalled for a similar issue. | |||