Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 190299REVA | 10/22/1999 | 190198 | 612149 | Vehicles may experience clunking or rattle in steering wheel/steering column. *mjs | 06/06/2000 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 07/16/2004 | 50000 | 1 | |
| While driving at any speed the vehicle's floor mat got tangled into the steering mechanism because there is no cover for that part. as a result, the steering mechanism failed. please provide additional information. *la | |||
| 02/07/2003 | 11741 | 0 | 04/07/1997 |
| The lower control arm ball joints in the front end steering system (recall #750 on chrysler dealer invoice) were replaced and steering became defective. ph | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 07/15/2007 | 116000 | ||
| Tl*the contact owns a 1997 chrysler sebring convertible. he noticed a constant leak on the high pressure power steering hold. a mechanic diagnosed the failure. the failure mileage was 116,000 and the current mileage was 117,000. | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 03/08/2001 | 1 | 08/01/1997 | |
| Right outer tie rod end broke completely away and right wheel pivoted nearly perpendicular to left wheel. only traveling 5 mph at time of incident . a higher normal speed could have resulted in dammage or injury or fatality. car has only 34,400 miles and has been well maintained. repair was made by replacing both right tie rod end{broken} and left tie rod end badly worn and alignment. these tie rod ends are non lubricatable. it is highly unusual for this specific problem to occur in a vehicle with such low mileage and that has never been operated in adverse conditions that would contribute to such a failure. two acquaintances of mine have had front axles break on newer chrysler minivans. could there be a common supplier of front end parts providing defective metals or common engineering flaws? chryslers representative was totally unsympathetic to my problem/complaint. *ak | |||
| STEERING - RACK AND PINION | |||
| 10/28/2002 | 2 | 06/01/2097 | |
| Driving at approx. 15 mph the steering system failed/locked on my car. the car was towed to the dealer on 10/28/02, and was initially diagnosed a failure of the power steering pump. the dealer replaced the pump, and during the mechanic testing found that the newly replaced pump also immediately failed and steering again locked. the dealer then diagnosed the problem as being a total failure of the rack which needed replacement as it had failed and was contaminating the pumps. both the power steering rack and power steering pump was replaced at a cost to me of $1728.33 parts/labor. the dealer service representative admitted to me that they had seen such failures before, and that the failure was not a result of my maintainence of this vehicle. in fact, i have vigorously maintained the vehicle with this dealer since its purchase on 6/30/97 - and they have performed all scheduled minor and major services. yet, since i was just outside of the 5 year/50k mile warranty, the dealer refused to cover any of the labor/parts charges for the replacement. i then contacted damiler chrylser's customer service center on this matter. daimler chrysler confirmed that there were no vehicle recalls for rack/pump failures, and held no responsibility. they were uninterested in any discussion of defects, or risk if the failures occurred at highway speeds. if my failure had occurred under those circumstances, rather than on a residential street, there would have been injuries or fatalities since there was no ability to turn or control the steering of the vehicle. chrysler may not be interested in customer satisfaction, but i would have hoped that they would have some concern for such dangerous failures. dt | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 10/01/2002 | 08/01/2002 | ||
| Very, very loud squeeking and rubbing sound coming from the front end of the car while turning the steering wheel or when driving over small bumps in the road. this happens while in park, driving at low or higher speeds, and in reverse. as soon as the steering wheel is moved, the loud noise starts. i'm concerned that this could be dangerous. dt | |||