Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
SUSPENSION - FRONT - CONTROL ARM - LOWER ARM
10E059000FEDERAL-MOGUL CORPORATION E (Equipment)22689MFRCHRYSLER GROUP LLC12/27/201012/27/2010
Defect SummaryFederal-mogul is recalling certain replacement control arm assemblies, part numbers k7425, 10945, fa4510x, k7427, 10946, and fa4611x, sold for use on various passenger vehicles listed above. the ball joint on the control arm assembly can fail causing the ball stud to wear through the control arm housing resulting in noise and/or separation of the ball stud from the housing.
Consequence SummaryIf there is a separation of the ball stud from the housing, the driver can loose steering control, possibly resulting in a vehicle crash.
Corrective SummaryFederal-mogul will notify owners of record and replace the affected control arms free of charge. the safety recall is expected to begin during january 2011. owners may contact federal-mogul at 1-877-489-6659.
NotesThis recall only pertains to replacement control arm assemblies and has no relation to any original equipment installed on vehicles manufactured by chrysler llc.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Consumer Complaints


Fail datemilesoccurencesPurchase date
SUSPENSION
02/27/201270000
 On my 2004 chysler sebring touring conv., while parked i observed the passenger rear tire leaning out at the bottom and leaning in at the top of the tire. it was very noticeable that something was wrong. i dropped the crossmember frame from the rear of the vehicle and found out that both bolts were broke off on the passenger rear upper control arm. fortunately i was able to remove the broken bolts peices without any problems
02/27/201270000
 On my 2004 chysler sebring touring conv., while parked i observed the passenger rear tire leaning out at the bottom and leaning in at the top of the tire. it was very noticeable that something was wrong. i dropped the crossmember frame from the rear of the vehicle and found out that both bolts were broke off on the passenger rear upper control arm. fortunately i was able to remove the broken bolts peices without any problems
02/27/201270000
 On my 2004 chysler sebring touring conv., while parked i observed the passenger rear tire leaning out at the bottom and leaning in at the top of the tire. it was very noticeable that something was wrong. i dropped the crossmember frame from the rear of the vehicle and found out that both bolts were broke off on the passenger rear upper control arm. fortunately i was able to remove the broken bolts peices without any problems
02/27/201270000
 On my 2004 chysler sebring touring conv., while parked i observed the passenger rear tire leaning out at the bottom and leaning in at the top of the tire. it was very noticeable that something was wrong. i dropped the crossmember frame from the rear of the vehicle and found out that both bolts were broke off on the passenger rear upper control arm. fortunately i was able to remove the broken bolts peices without any problems
02/27/201270000
 On my 2004 chysler sebring touring conv., while parked i observed the passenger rear tire leaning out at the bottom and leaning in at the top of the tire. it was very noticeable that something was wrong. i dropped the crossmember frame from the rear of the vehicle and found out that both bolts were broke off on the passenger rear upper control arm. fortunately i was able to remove the broken bolts peices without any problems
SUSPENSION - FRONT
02/14/201130000
 Front-end noises were reported to the selling dealer when the vehicle was under warranty. after three shop visits to a cary, nc, dealer during which the technicians could not replicate the problem, we decided to just live with the noises. after moving from north carolina to florida, the noises got worse. a clermont, fl, chrysler deal charged us $100 to check out the problem and couldn't find anything, but they did offer to replace the ball joints and control arms for about $1100. by that time, of course, it was out of warranty. we took it to a private mechanic, who found that the ball joints and control arms did indeed need to be replaced, so we did. the disconcerting part of this is that the problem when the vehicle only had about 30,000 miles on it and that the techs at two dealers either couldn't determine or didn't bother to determine the cause of the problem. then, the replacement that should have been done under warranty had to be done out of pocket at about 58,000. i understand that this sort of thing could be very dangerous. now, from the front end sounds we're hearing again, we may need to have cv joints replaced. we have an extended drivetrain warranty, and that is supposed to be covered, so it will be interesting to see how the chrysler dealer handles it.
02/14/201130000
 Front-end noises were reported to the selling dealer when the vehicle was under warranty. after three shop visits to a cary, nc, dealer during which the technicians could not replicate the problem, we decided to just live with the noises. after moving from north carolina to florida, the noises got worse. a clermont, fl, chrysler deal charged us $100 to check out the problem and couldn't find anything, but they did offer to replace the ball joints and control arms for about $1100. by that time, of course, it was out of warranty. we took it to a private mechanic, who found that the ball joints and control arms did indeed need to be replaced, so we did. the disconcerting part of this is that the problem when the vehicle only had about 30,000 miles on it and that the techs at two dealers either couldn't determine or didn't bother to determine the cause of the problem. then, the replacement that should have been done under warranty had to be done out of pocket at about 58,000. i understand that this sort of thing could be very dangerous. now, from the front end sounds we're hearing again, we may need to have cv joints replaced. we have an extended drivetrain warranty, and that is supposed to be covered, so it will be interesting to see how the chrysler dealer handles it.
02/14/201130000
 Front-end noises were reported to the selling dealer when the vehicle was under warranty. after three shop visits to a cary, nc, dealer during which the technicians could not replicate the problem, we decided to just live with the noises. after moving from north carolina to florida, the noises got worse. a clermont, fl, chrysler deal charged us $100 to check out the problem and couldn't find anything, but they did offer to replace the ball joints and control arms for about $1100. by that time, of course, it was out of warranty. we took it to a private mechanic, who found that the ball joints and control arms did indeed need to be replaced, so we did. the disconcerting part of this is that the problem when the vehicle only had about 30,000 miles on it and that the techs at two dealers either couldn't determine or didn't bother to determine the cause of the problem. then, the replacement that should have been done under warranty had to be done out of pocket at about 58,000. i understand that this sort of thing could be very dangerous. now, from the front end sounds we're hearing again, we may need to have cv joints replaced. we have an extended drivetrain warranty, and that is supposed to be covered, so it will be interesting to see how the chrysler dealer handles it.
02/14/201130000
 Front-end noises were reported to the selling dealer when the vehicle was under warranty. after three shop visits to a cary, nc, dealer during which the technicians could not replicate the problem, we decided to just live with the noises. after moving from north carolina to florida, the noises got worse. a clermont, fl, chrysler deal charged us $100 to check out the problem and couldn't find anything, but they did offer to replace the ball joints and control arms for about $1100. by that time, of course, it was out of warranty. we took it to a private mechanic, who found that the ball joints and control arms did indeed need to be replaced, so we did. the disconcerting part of this is that the problem when the vehicle only had about 30,000 miles on it and that the techs at two dealers either couldn't determine or didn't bother to determine the cause of the problem. then, the replacement that should have been done under warranty had to be done out of pocket at about 58,000. i understand that this sort of thing could be very dangerous. now, from the front end sounds we're hearing again, we may need to have cv joints replaced. we have an extended drivetrain warranty, and that is supposed to be covered, so it will be interesting to see how the chrysler dealer handles it.
02/14/201130000
 Front-end noises were reported to the selling dealer when the vehicle was under warranty. after three shop visits to a cary, nc, dealer during which the technicians could not replicate the problem, we decided to just live with the noises. after moving from north carolina to florida, the noises got worse. a clermont, fl, chrysler deal charged us $100 to check out the problem and couldn't find anything, but they did offer to replace the ball joints and control arms for about $1100. by that time, of course, it was out of warranty. we took it to a private mechanic, who found that the ball joints and control arms did indeed need to be replaced, so we did. the disconcerting part of this is that the problem when the vehicle only had about 30,000 miles on it and that the techs at two dealers either couldn't determine or didn't bother to determine the cause of the problem. then, the replacement that should have been done under warranty had to be done out of pocket at about 58,000. i understand that this sort of thing could be very dangerous. now, from the front end sounds we're hearing again, we may need to have cv joints replaced. we have an extended drivetrain warranty, and that is supposed to be covered, so it will be interesting to see how the chrysler dealer handles it.
02/14/201130000
 Front-end noises were reported to the selling dealer when the vehicle was under warranty. after three shop visits to a cary, nc, dealer during which the technicians could not replicate the problem, we decided to just live with the noises. after moving from north carolina to florida, the noises got worse. a clermont, fl, chrysler deal charged us $100 to check out the problem and couldn't find anything, but they did offer to replace the ball joints and control arms for about $1100. by that time, of course, it was out of warranty. we took it to a private mechanic, who found that the ball joints and control arms did indeed need to be replaced, so we did. the disconcerting part of this is that the problem when the vehicle only had about 30,000 miles on it and that the techs at two dealers either couldn't determine or didn't bother to determine the cause of the problem. then, the replacement that should have been done under warranty had to be done out of pocket at about 58,000. i understand that this sort of thing could be very dangerous. now, from the front end sounds we're hearing again, we may need to have cv joints replaced. we have an extended drivetrain warranty, and that is supposed to be covered, so it will be interesting to see how the chrysler dealer handles it.
06/23/201182000
 Tl-the contact owns a 2004 chrysler sebring. the contact stated that the front driver
06/23/201182000
 Tl- the contact owns a 2004 chrysler sebring. the contact stated left driver side of the vehicle rattles when driving. the contact was not sure about the right because the left side is very loud. the vehicle also shakes when being driven. the contact spoke with the manufacturer about nhtsa recall campaign id number: 10e059000 (suspension: front: control arm: lower arm) for the lower ball joint on the vehicle, but the vehicle was not included. the failure mileage and current mileages were 82,000.rl
06/23/201182000
 Tl- the contact owns a 2004 chrysler sebring. the contact stated left driver side of the vehicle rattles when driving. the contact was not sure about the right because the left side is very loud. the vehicle also shakes when being driven. the contact spoke with the manufacturer about nhtsa recall campaign id number: 10e059000 (suspension: front: control arm: lower arm) for the lower ball joint on the vehicle, but the vehicle was not included. the failure mileage and current mileages were 82,000.rl
06/23/201182000
 Tl- the contact owns a 2004 chrysler sebring. the contact stated left driver side of the vehicle rattles when driving. the contact was not sure about the right because the left side is very loud. the vehicle also shakes when being driven. the contact spoke with the manufacturer about nhtsa recall campaign id number: 10e059000 (suspension: front: control arm: lower arm) for the lower ball joint on the vehicle, but the vehicle was not included. the failure mileage and current mileages were 82,000.rl
04/24/200950470
 Began 4/2009 2004 chrysler sebring front driver side suspension. creaking noise in front end occurs all the time. tried lubicating axel had car in for service five times. google 2004 chrysler sebring found a common problem.chrysler refused to respond to situation sent auto repair shop google info found defective replaced l/s tie rod
04/24/200950470
 Began 4/2009 2004 chrysler sebring front driver side suspension. creaking noise in front end occurs all the time. tried lubicating axel had car in for service five times. google 2004 chrysler sebring found a common problem.chrysler refused to respond to situation sent auto repair shop google info found defective replaced l/s tie rod
04/24/200950470
 Began 4/2009 2004 chrysler sebring front driver side suspension. creaking noise in front end occurs all the time. tried lubicating axel had car in for service five times. google 2004 chrysler sebring found a common problem.chrysler refused to respond to situation sent auto repair shop google info found defective replaced l/s tie rod
04/24/200950470
 Began 4/2009 2004 chrysler sebring front driver side suspension. creaking noise in front end occurs all the time. tried lubicating axel had car in for service five times. google 2004 chrysler sebring found a common problem.chrysler refused to respond to situation sent auto repair shop google info found defective replaced l/s tie rod
SUSPENSION - REAR
01/01/2011100000
 Tl* the contact owns a 2004 chrysler sebring convertible. while driving 30 mph, the rear of the vehicle became uncontrollable. the vehicle was towed to a local mechanic who performed a diagnostic and located the failure at the rear passenger strut failed due to corrosion. the driver and passenger side struts were replaced. the manufacturer was contacted and a complaint was filed but they stated that they would not be able to assist with the repair. the failure mileage was 100,000 and the current mileage 102,000.
01/01/2011100000
 Tl* the contact owns a 2004 chrysler sebring convertible. while driving 30 mph, the rear of the vehicle became uncontrollable. the vehicle was towed to a local mechanic who performed a diagnostic and located the failure at the rear passenger strut failed due to corrosion. the driver and passenger side struts were replaced. the manufacturer was contacted and a complaint was filed but they stated that they would not be able to assist with the repair. the failure mileage was 100,000 and the current mileage 102,000.
01/01/2011100000
 Tl* the contact owns a 2004 chrysler sebring convertible. while driving 30 mph, the rear of the vehicle became uncontrollable. the vehicle was towed to a local mechanic who performed a diagnostic and located the failure at the rear passenger strut failed due to corrosion. the driver and passenger side struts were replaced. the manufacturer was contacted and a complaint was filed but they stated that they would not be able to assist with the repair. the failure mileage was 100,000 and the current mileage 102,000.
01/01/2011100000
 Tl-the contact owns a 2004 chrysler sebring convertible. while driving at 30 mph the contact notice the vehicle rear was out of control, she able to pulled over on the side of the road, and had the vehicle towed to the locate mechanic whom performed a diagnosed. the failure was located at right rear strut failed due to corrosion. the vehicle was repaired. the right and left rear struts were replaced. the manufacturer took a report 20714075, and would not assist with the repair, because the vehicle warranty expired. the failure mileage was 100,000 and the current mileage 102, 000. li
01/01/2011100000
 Tl-the contact owns a 2004 chrysler sebring convertible. while driving at 30 mph the contact notice the vehicle rear was out of control, she able to pulled over on the side of the road, and had the vehicle towed to the locate mechanic whom performed a diagnosed. the failure was located at right rear strut failed due to corrosion. the vehicle was repaired. the right and left rear struts were replaced. the manufacturer took a report 20714075, and would not assist with the repair, because the vehicle warranty expired. the failure mileage was 100,000 and the current mileage 102, 000. li